ssa-gov/data/FO-Answer-Busy-Rate.csv

1	FISCAL YEAR	MONTH	ANSWER RATE	BUSY RATE
2	2013	OCTOBER	78.6%	10.1%
3	2013	NOVEMBER	73.8%	14.6%
4	2013	DECEMBER	73.8%	14.6%
5	2013	JANUARY	69.8%	18.4%
6	2013	FEBRUARY	70.6%	18.0%
7	2013	MARCH	75.8%	13.5%
8	2013	APRIL	77.6%	12.0%
9	2013	MAY	78.9%	10.8%
10	2013	JUNE	76.3%	12.5%
11	2013	JULY	72.4%	15.7%
12	2013	AUGUST	74.2%	14.6%
13	2013	SEPTEMBER	72.6%	15.9%
14	2013	AVERAGE	74.4%	14.3%
15	2014	OCTOBER	81.7%	9.2%
16	2014	NOVEMBER	69.5%	18.9%
17	2014	DECEMBER	70.0%	18.1%
18	2014	JANUARY	60.6%	27.0%
19	2014	FEBRUARY	62.7%	25.0%
20	2014	MARCH	66.0%	21.7%
21	2014	APRIL	68.8%	18.5%
22	2014	MAY	69.8%	17.8%
23	2014	JUNE	67.0%	19.3%
24	2014	JULY	65.0%	20.9%
25	2014	AUGUST	65.0%	20.5%
26	2014	SEPTEMBER	67.7%	18.8%
27	2014	AVERAGE	67.3%	20.0%
28	2015	OCTOBER	68.7%	18.5%
29	2015	NOVEMBER	65.8%	20.7%
30	2015	DECEMBER	63.9%	21.2%
31	2015	JANUARY	65.5%	20.4%
32	2015	FEBRUARY	71.3%	15.4%
33	2015	MARCH	79.6%	8.7%
34	2015	APRIL	84.0%	5.6%
35	2015	MAY	83.1%	6.1%
36	2015	JUNE	82.0%	5.8%
37	2015	JULY	81.7%	5.8%
38	2015	AUGUST	84.1%	4.4%
39	2015	SEPTEMBER	84.4%	4.6%
40	2015	AVERAGE	75.4%	12.1%
41	2016	OCTOBER	83.2%	5.7%
42	2016	NOVEMBER	79.7%	9.1%
43	2016	DECEMBER	80.1%	7.6%
44	2016	JANUARY	76.9%	10.0%
45	2016	FEBRUARY	78.6%	8.5%
46	2016	MARCH	83.3%	5.1%
47	2016	APRIL	82.6%	5.3%
48	2016	MAY	82.9%	4.8%
49	2016	JUNE	81.3%	5.7%
50	2016	JULY	79.2%	6.5%
51	2016	AUGUST	78.4%	7.0%
52	2016	SEPTEMBER	77.7%	7.8%
53	2016	AVERAGE	80.3%	7.0%
54	2017	OCTOBER	73.3%	11.6%
55	2017	NOVEMBER	75.7%	10.2%
56	2017	DECEMBER	78.7%	7.5%
57	2017	JANUARY	77.1%	8.5%
58	2017	FEBRUARY	78.8%	7.4%
59	2017	MARCH	82.4%	5.1%
60	2017	APRIL	85.2%	3.8%
61	2017	MAY	84.0%	4.1%
62	2017	JUNE	82.6%	4.4%
63	2017	JULY	80.7%	5.2%
64	2017	AUGUST	81.7%	4.6%
65	2017	SEPTEMBER	79.5%	6.0%
66	2017	AVERAGE	79.8%	6.7%
67	2018	OCTOBER	78.9%	6.8%
68	2018	NOVEMBER	78.3%	7.3%
69	2018	DECEMBER	80.6%	5.8%
70	2018	JANUARY	77.3%	7.5%
71	2018	FEBRUARY	78.8%	6.7%
72	2018	MARCH	84.2%	3.8%
73	2018	APRIL	83.7%	4.0%
74	2018	MAY	83.6%	3.6%
75	2018	JUNE	82.9%	4.0%
76	2018	JULY	81.8%	4.6%
77	2018	AUGUST	82.0%	4.5%
78	2018	SEPTEMBER	81.7%	5.0%
79	2018	AVERAGE	81.0%	5.4%
80	2019	OCTOBER	78.2%	7.3%
81	2019	NOVEMBER	72.6%	11.1%
82	2019	DECEMBER	69.7%	13.6%
83	2019	JANUARY	73.4%	10.8%
84	2019	FEBRUARY	74.4%	10.1%
85	2019	MARCH	77.5%	8.0%
86	2019	APRIL	79.0%	6.7%
87	2019	MAY	79.0%	6.4%
88	2019	JUNE	80.0%	6.6%
89	2019	JULY	79.7%	6.8%
90	2019	AUGUST	80.1%	6.0%
91	2019	SEPTEMBER	80.2%	5.8%
92	2019	AVERAGE	76.8%	8.4%
93	2020	OCTOBER	80.0%	6.1%
94	2020	NOVEMBER	78.7%	6.8%
95	2020	DECEMBER	75.6%	8.6%
96	2020	JANUARY	80.1%	6.0%
97	2020	FEBRUARY	82.4%	4.8%
98	2020	MARCH	85.4%	3.5%
99	2020	APRIL	96.1%	0.6%
100	2020	MAY	96.0%	0.7%
101	2020	JUNE	94.1%	1.7%
102	2020	JULY	93.4%	1.9%
103	2020	AUGUST	92.3%	2.3%
104	2020	SEPTEMBER	90.4%	3.2%
105	2020	AVERAGE	88.7%	3.3%
106	2021	OCTOBER	88.6%	3.9%
107	2021	NOVEMBER	86.2%	4.8%
108	2021	DECEMBER	85.2%	4.1%
109	2021	JANUARY	84.1%	4.7%
110	2021	FEBRUARY	84.8%	3.9%
111	2021	MARCH	83.9%	3.8%
112	2021	APRIL	87.7%	2.7%
113	2021	MAY	85.6%	3.7%
114	2021	JUNE	79.2%	5.6%
115	2021	JULY	77.6%	6.1%
116	2021	AUGUST	76.3%	6.7%
117	2021	SEPTEMBER	72.4%	7.8%
118	2021	AVERAGE	82.3%	4.9%
119	2022	OCTOBER	67.7%	9.1%
120	2022	NOVEMBER	62.0%	12.1%
121	2022	DECEMBER	62.1%	11.3%
122	2022	JANUARY	57.8%	13.2%
123	2022	FEBRUARY	57.5%	13.3%
124	2022	MARCH	62.4%	12.6%
125	2022	APRIL	72.6%	8.4%
126	2022	MAY	82.1%	2.4%
127	2022	JUNE	80.4%	2.5%
128	2022	JULY	77.9%	2.5%
129	2022	AUGUST	81.3%	3.0%
130	2022	SEPTEMBER	81.2%	3.2%
131	2022	AVERAGE	66.7%	9.5%
132	2023	OCTOBER	79.1%	3.4%
133	2023	NOVEMBER	75.7%	4.4%
134	2023	DECEMBER	76.5%	3.8%
135	2023	JANUARY	73.8%	5.2%
136	2023	FEBRUARY	77.9%	4.1%
137	2023	MARCH	79.8%	2.9%
138	2023	APRIL	81.1%	2.5%
139	2023	MAY	82.1%	2.2%
140	2023	JUNE	78.2%	3.0%
141	2023	JULY	78.9%	2.9%
142	2023	AUGUST	80.2%	2.7%
143	2023	SEPTEMBER	79.1%	3.2%
144	2023	AVERAGE	78.4%	3.4%
145	2024	OCTOBER	77.7%	4.0%
146	2024	NOVEMBER	74.8%	5.9%
147	2024	DECEMBER	77.6%	4.6%
148	2024	JANUARY	76.7%	5.4%
149	2024	FEBRUARY	75.9%	5.9%
150	2024	MARCH	77.4%	6.0%
151	2024	APRIL	77.0%	6.4%
152	2024	MAY	78.8%	5.0%
153	2024	JUNE	76.9%	5.4%
154	2024	JULY	74.6%	6.1%
155	2024	AUGUST	76.6%	5.6%
156	2024	SEPTEMBER	*	*
157	2024	AVERAGE	76.8%	5.5%