FISCAL YEAR,MONTH,ANSWER RATE,BUSY RATE
2013,OCTOBER,78.6%,10.1%
2013,NOVEMBER,73.8%,14.6%
2013,DECEMBER,73.8%,14.6%
2013,JANUARY,69.8%,18.4%
2013,FEBRUARY,70.6%,18.0%
2013,MARCH,75.8%,13.5%
2013,APRIL,77.6%,12.0%
2013,MAY,78.9%,10.8%
2013,JUNE,76.3%,12.5%
2013,JULY,72.4%,15.7%
2013,AUGUST,74.2%,14.6%
2013,SEPTEMBER,72.6%,15.9%
2013,AVERAGE,74.4%,14.3%
2014,OCTOBER,81.7%,9.2%
2014,NOVEMBER,69.5%,18.9%
2014,DECEMBER,70.0%,18.1%
2014,JANUARY,60.6%,27.0%
2014,FEBRUARY,62.7%,25.0%
2014,MARCH,66.0%,21.7%
2014,APRIL,68.8%,18.5%
2014,MAY,69.8%,17.8%
2014,JUNE,67.0%,19.3%
2014,JULY,65.0%,20.9%
2014,AUGUST,65.0%,20.5%
2014,SEPTEMBER,67.7%,18.8%
2014,AVERAGE,67.3%,20.0%
2015,OCTOBER,68.7%,18.5%
2015,NOVEMBER,65.8%,20.7%
2015,DECEMBER,63.9%,21.2%
2015,JANUARY,65.5%,20.4%
2015,FEBRUARY,71.3%,15.4%
2015,MARCH,79.6%,8.7%
2015,APRIL,84.0%,5.6%
2015,MAY,83.1%,6.1%
2015,JUNE,82.0%,5.8%
2015,JULY,81.7%,5.8%
2015,AUGUST,84.1%,4.4%
2015,SEPTEMBER,84.4%,4.6%
2015,AVERAGE,75.4%,12.1%
2016,OCTOBER,83.2%,5.7%
2016,NOVEMBER,79.7%,9.1%
2016,DECEMBER,80.1%,7.6%
2016,JANUARY,76.9%,10.0%
2016,FEBRUARY,78.6%,8.5%
2016,MARCH,83.3%,5.1%
2016,APRIL,82.6%,5.3%
2016,MAY,82.9%,4.8%
2016,JUNE,81.3%,5.7%
2016,JULY,79.2%,6.5%
2016,AUGUST,78.4%,7.0%
2016,SEPTEMBER,77.7%,7.8%
2016,AVERAGE,80.3%,7.0%
2017,OCTOBER,73.3%,11.6%
2017,NOVEMBER,75.7%,10.2%
2017,DECEMBER,78.7%,7.5%
2017,JANUARY,77.1%,8.5%
2017,FEBRUARY,78.8%,7.4%
2017,MARCH,82.4%,5.1%
2017,APRIL,85.2%,3.8%
2017,MAY,84.0%,4.1%
2017,JUNE,82.6%,4.4%
2017,JULY,80.7%,5.2%
2017,AUGUST,81.7%,4.6%
2017,SEPTEMBER,79.5%,6.0%
2017,AVERAGE,79.8%,6.7%
2018,OCTOBER,78.9%,6.8%
2018,NOVEMBER,78.3%,7.3%
2018,DECEMBER,80.6%,5.8%
2018,JANUARY,77.3%,7.5%
2018,FEBRUARY,78.8%,6.7%
2018,MARCH,84.2%,3.8%
2018,APRIL,83.7%,4.0%
2018,MAY,83.6%,3.6%
2018,JUNE,82.9%,4.0%
2018,JULY,81.8%,4.6%
2018,AUGUST,82.0%,4.5%
2018,SEPTEMBER,81.7%,5.0%
2018,AVERAGE,81.0%,5.4%
2019,OCTOBER,78.2%,7.3%
2019,NOVEMBER,72.6%,11.1%
2019,DECEMBER,69.7%,13.6%
2019,JANUARY,73.4%,10.8%
2019,FEBRUARY,74.4%,10.1%
2019,MARCH,77.5%,8.0%
2019,APRIL,79.0%,6.7%
2019,MAY,79.0%,6.4%
2019,JUNE,80.0%,6.6%
2019,JULY,79.7%,6.8%
2019,AUGUST,80.1%,6.0%
2019,SEPTEMBER,80.2%,5.8%
2019,AVERAGE,76.8%,8.4%
2020,OCTOBER,80.0%,6.1%
2020,NOVEMBER,78.7%,6.8%
2020,DECEMBER,75.6%,8.6%
2020,JANUARY,80.1%,6.0%
2020,FEBRUARY,82.4%,4.8%
2020,MARCH,85.4%,3.5%
2020,APRIL,96.1%,0.6%
2020,MAY,96.0%,0.7%
2020,JUNE,94.1%,1.7%
2020,JULY,93.4%,1.9%
2020,AUGUST,92.3%,2.3%
2020,SEPTEMBER,90.4%,3.2%
2020,AVERAGE,88.7%,3.3%
2021,OCTOBER,88.6%,3.9%
2021,NOVEMBER,86.2%,4.8%
2021,DECEMBER,85.2%,4.1%
2021,JANUARY,84.1%,4.7%
2021,FEBRUARY,84.8%,3.9%
2021,MARCH,83.9%,3.8%
2021,APRIL,87.7%,2.7%
2021,MAY,85.6%,3.7%
2021,JUNE,79.2%,5.6%
2021,JULY,77.6%,6.1%
2021,AUGUST,76.3%,6.7%
2021,SEPTEMBER,72.4%,7.8%
2021,AVERAGE,82.3%,4.9%
2022,OCTOBER,67.7%,9.1%
2022,NOVEMBER,62.0%,12.1%
2022,DECEMBER,62.1%,11.3%
2022,JANUARY,57.8%,13.2%
2022,FEBRUARY,57.5%,13.3%
2022,MARCH,62.4%,12.6%
2022,APRIL,72.6%,8.4%
2022,MAY,82.1%,2.4%
2022,JUNE,80.4%,2.5%
2022,JULY,77.9%,2.5%
2022,AUGUST,81.3%,3.0%
2022,SEPTEMBER,81.2%,3.2%
2022,AVERAGE,66.7%,9.5%
2023,OCTOBER,79.1%,3.4%
2023,NOVEMBER,75.7%,4.4%
2023,DECEMBER,76.5%,3.8%
2023,JANUARY,73.8%,5.2%
2023,FEBRUARY,77.9%,4.1%
2023,MARCH,79.8%,2.9%
2023,APRIL,81.1%,2.5%
2023,MAY,82.1%,2.2%
2023,JUNE,78.2%,3.0%
2023,JULY,78.9%,2.9%
2023,AUGUST,80.2%,2.7%
2023,SEPTEMBER,79.1%,3.2%
2023,AVERAGE,78.4%,3.4%
2024,OCTOBER,77.7%,4.0%
2024,NOVEMBER,74.8%,5.9%
2024,DECEMBER,77.6%,4.6%
2024,JANUARY,76.7%,5.4%
2024,FEBRUARY,75.9%,5.9%
2024,MARCH,77.4%,6.0%
2024,APRIL,77.0%,6.4%
2024,MAY,78.8%,5.0%
2024,JUNE,76.9%,5.4%
2024,JULY,74.6%,6.1%
2024,AUGUST,76.6%,5.6%
2024,SEPTEMBER,*,*
2024,AVERAGE,76.8%,5.5%