1.2 KiB
1.2 KiB
| 1 | TYPE OF SURVEY | ASPECT OF SERVICE SATISFACTION | FY2008 | FY2009 | FY2010 | FY2011 | FY2012 | FY2013 | FY2014 | FY2015 | FY2016 | FY2017 | FY2018 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2 | Disability Mid_Process | Ease of filing a disability application | 83% | 83% | 83% | 81% | 80% | No Data | 80% | No Data | No Data | No Data | No Data |
| 3 | Disability Mid_Process | Overall opinion of SSA service | 84% | 84% | 83% | 83% | 81% | No Data | 81% | No Data | No Data | No Data | No Data |
| 4 | Disability Award | Ease of filing a disability application | 90% | 90% | 90% | 90% | 90% | No Data | 89% | No Data | No Data | No Data | No Data |
| 5 | Disability Award | Overall opinion of SSA service | 92% | 92% | 92% | 92% | 92% | No Data | 91% | No Data | No Data | No Data | No Data |
| 6 | Disability Denial | Ease of filing a disability application | 57% | 56% | 56% | 57% | 58% | No Data | 55% | No Data | No Data | No Data | No Data |
| 7 | Disability Denial | Overall opinion of SSA service | 53% | 51% | 51% | 54% | 55% | No Data | 51% | No Data | No Data | No Data | No Data |
| 8 | Hearing Award | Hearing experience | 80% | 82% | 84% | 87% | 87% | 88% | No Data | 87% | No Data | 85% | 82% |
| 9 | Hearing Award | Overall opinion of SSA service | 74% | 76% | 80% | 83% | 84% | 85% | No Data | 81% | No Data | 80% | 76% |
| 10 | Hearing Denial | Hearing experience | 29% | 31% | 33% | 34% | 34% | 33% | No Data | 32% | No Data | 32% | 30% |
| 11 | Hearing Denial | Overall opinion of SSA service | 34% | 37% | 39% | 40% | 39% | 40% | No Data | 37% | No Data | 37% | 32% |