Blogrige

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Blogrige

The Official Baldrige Blog

Tata’s Baldrige Advantage: A Multinational’s Model for Performance Excellence

September 4, 2012

Christine Schaefer

If you live in North America, you’re probably familiar with Tetley, Good Earth, and Eight O’Clock coffee. These brands are among many owned by some of the more than 100 Tata companies, spanning six

Want to Grow Your Company? Learn from a Luxury Hotel How to Satisfy Customers

August 7, 2012

Christine Schaefer

First, some bad news: North American hotel guests’ satisfaction fell last year, according to the results of a prominent annual survey. Chief complaints driving overall ratings down this year were

When Baldrige Geeks Wed

May 1, 2012

Harry Hertz “The Baldrige Cheermudgeon”

What do you give the bride and groom when they are both Baldrige geeks? I struggled with the question, but then the answer seemed obvious: You give them their own Criteria item. So with their

The Setting Was Spiritual, the Event Was Emotional

April 26, 2012

Harry Hertz “The Baldrige Cheermudgeon”

Posted by Harry Hertz, the Baldrige Cheermudgeon It was the first time an Alaska Native/American Indian owned organization had received the Baldrige Award. It was well-deserved and the celebration was

Photo of group of smiling Schneck employees at work

Schneck Medical Center: How a Small-Town Employer Grows a World-Class Workforce

April 19, 2012

Christine Schaefer

Schneck Medical Center is growing a high-performing workforce that, in turn, is yielding nationally recognized results on patient-focused health care measures. "We understand that it is our

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.