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Following is another story that exemplifies how the Baldrige framework for performance excellence can help public-sector organizations better serve their communities. In particular, this is an account
Small businesses in the Commonwealth of Virginia are being introduced to the Baldrige Criteria for Performance Excellence with results so successful that the Governor, the Secretary of Commerce and
Fourteen years ago, the University of Wisconsin–Stout became the first (and to date, only) four-year university to receive the nation’s Baldrige Award. Using the Education Criteria for Performance
In 2009, a federal government organization that supports multicenter clinical trials for the benefit of American military veterans received the prestigious national Baldrige Award. The Veterans
What does a high-performing board of directors do?
A McKinsey Quarterly article published in April described a progression in the scope of activities of governance boards reflecting higher