Blogrige

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Blogrige

The Official Baldrige Blog

Baldrige Competitiveness in Puerto Rico

July 17, 2014

Dawn Bailey

Small businesses in Puerto Rico are becoming more competitive, more sustainable, more global, and many of them have Carmen Martí and the Baldrige Criteria to thank. For three years, the Puerto Rico

Photo of Randi Oster standing by her teenage or young adult son

Engaging Patients in a Changing Health Care System

July 15, 2014

Christine Schaefer

In the Baldrige Health Care Criteria for Performance Excellence, the Customer Focus category (category 3) asks how your organization engages its patients and other customers for long-term

Higher Education, It's Time to Refresh Your Understanding of Baldrige

July 10, 2014

Dawn Bailey

Much has been discussed about the value of tomorrow's leaders learning about the Baldrige Criteria for Performance Excellence while still in school. As an example, I remember listening to a

photo outdoors featuring group of facilities workers

Boosting Workforce Engagement (from the Bottom Up)

July 8, 2014

Christine Schaefer

We sometimes hear of organizations adopting the Baldrige Criteria for Performance Excellence in relatively limited ways to improve performance. They may start by just adopting core concepts and

flow chart of guest complaint management system

Satisfying Angry Customers: Insights and Best Practices

June 26, 2014

Christine Schaefer

In a recent blog, “ Emotional Hijacking: Why Logic Doesn’t Work with Angry Customers ,” Gallup Senior Strategist of Customer Experience and Innovation John Timmerman provides considerations that

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.