cancer-gov/secure.login.gov/redirect/help_center
2025-02-25 20:59:21 -05:00

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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8" />
<meta content="width=device-width, initial-scale=1" name="viewport" />
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<meta content="summary" name="twitter:card" />
<!-- Title -->
<title>
Help
| Login.gov</title>
<meta property="og:title" content="
Help
| Login.gov" />
<meta name="twitter:title" content="
Help
| Login.gov" />
<!-- Description -->
<meta name="description" content="
Get answers to common questions about Login.gov.
" />
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Get answers to common questions about Login.gov.
" />
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Get answers to common questions about Login.gov.
" />
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<header>
<section>
<a class="usa-skipnav" href="#main-content">
Skip to main content
</a>
</section>
<section class="usa-banner" aria-label="Official government website">
<div class="usa-accordion">
<div class="usa-banner__header">
<div class="usa-banner__inner container">
<div class="grid-col-auto">
<img
class="usa-banner__header-flag"
src="/assets/img/us-flag.png"
alt="U.S. flag"
/>
</div>
<div class="grid-col-fill tablet:grid-col-auto">
<p class="usa-banner__header-text">
An official website of the United States government
</p>
<p class="usa-banner__header-action" aria-hidden="true">
Heres how you know
</p>
</div>
<button
class="usa-accordion__button usa-banner__button"
aria-expanded="false"
aria-controls="gov-banner"
>
<span class="usa-banner__button-text"
>Heres how you know</span
>
</button>
</div>
</div>
<div class="usa-banner__content usa-accordion__content container" id="gov-banner">
<div class="grid-row grid-gap-lg">
<div class="usa-banner__guidance tablet:grid-col-6">
<img
class="usa-banner__icon usa-media-block__img"
src="/assets/img/icon-dot-gov.svg"
alt=""
aria-hidden="true"
/>
<div class="usa-media-block__body">
<p>
<strong>Official websites use .gov</strong>
<br />
A <strong>.gov</strong> website belongs to an official government organization in the United States.
</p>
</div>
</div>
<div class="usa-banner__guidance tablet:grid-col-6">
<img
class="usa-banner__icon usa-media-block__img"
src="/assets/img/icon-https.svg"
alt=""
aria-hidden="true"
/>
<div class="usa-media-block__body">
<p>
<strong>Secure .gov websites use HTTPS</strong>
<br />
A <strong>lock</strong> or <strong>https://</strong> means youve safely connected to the .gov website. Share sensitive information only on official, secure websites.
</p>
</div>
</div>
</div>
</div>
</div>
</section>
<div class="usa-header usa-header--basic top-navigation">
<div class="usa-nav-container">
<div class="usa-navbar">
<div class="usa-logo">
<a href="/" aria-label="Home">
<img
src="/assets/img/logo.svg"
class="usa-logo__img"
alt="Login.gov Homepage"
/>
</a>
<a href="/help/" class="usa-logo__help">
Help center</a>
</div>
<button class="usa-menu-btn">Menu</button>
</div>
<nav class="usa-nav" aria-label="Primary links">
<button class="usa-nav__close">
<img src="/assets/img/close.svg" alt="Close" />
</button>
<div class="desktop:display-none">
<ul class="usa-nav__primary usa-accordion">
<li class="usa-nav__primary-item">
<button
class="usa-accordion__button usa-nav__link"
aria-expanded="false"
aria-controls="help-header-nav-get-started"
>
<span>Get started with Login.gov</span>
</button>
<ul id="help-header-nav-get-started" class="usa-nav__submenu">
<li class="usa-nav__submenu-item">
<a
href="/help/get-started/overview/"
class=""
>
Overview
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/get-started/create-your-account/"
class=""
>
Create your Login.gov account
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/get-started/authentication-methods/"
class=""
>
Authentication methods
</a>
</li>
</ul>
</li>
<li class="usa-nav__primary-item">
<button
class="usa-accordion__button usa-nav__link"
aria-expanded="false"
aria-controls="help-header-nav-manage-your-account"
>
<span>Manage your account</span>
</button>
<ul id="help-header-nav-manage-your-account" class="usa-nav__submenu">
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/overview/"
class=""
>
Manage your account
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/delete-your-account/"
class=""
>
Delete your account
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/change-your-password/"
class=""
>
Change your password
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/personal-key/"
class=""
>
Personal key
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/add-or-change-your-authentication-method/"
class=""
>
Add or change your authentication method
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/change-your-email-address/"
class=""
>
Change the email address associated with your account
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/change-your-phone-number/"
class=""
>
Change the phone number associated with your account
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/international-phone-support/"
class=""
>
International phone number support
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/manage-your-account/relink-your-accounts/"
class=""
>
Relink your accounts
</a>
</li>
</ul>
</li>
<li class="usa-nav__primary-item">
<button
class="usa-accordion__button usa-nav__link"
aria-expanded="false"
aria-controls="help-header-nav-specific-agencies"
>
<span>Help with specific agencies</span>
</button>
<ul id="help-header-nav-specific-agencies" class="usa-nav__submenu">
<li class="usa-nav__submenu-item">
<a
href="/help/specific-agencies/overview/"
class=""
>
Help with specific agencies
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/specific-agencies/trusted-traveler-programs/"
class=""
>
Trusted Traveler Programs (TTP)
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/specific-agencies/sam/"
class=""
>
System for Award Management (SAM)
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/specific-agencies/ssa/"
class=""
>
Social Security Administration (SSA)
</a>
</li>
</ul>
</li>
<li class="usa-nav__primary-item">
<button
class="usa-accordion__button usa-nav__link"
aria-expanded="false"
aria-controls="help-header-nav-trouble-signing-in"
>
<span>Trouble signing in?</span>
</button>
<ul id="help-header-nav-trouble-signing-in" class="usa-nav__submenu">
<li class="usa-nav__submenu-item">
<a
href="/help/trouble-signing-in/overview/"
class=""
>
Trouble signing in?
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/trouble-signing-in/how-to-sign-in/"
class=""
>
How to sign in to Login.gov
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/trouble-signing-in/forgot-your-password/"
class=""
>
Forgot your password
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/trouble-signing-in/issues-with-authentication-methods/"
class=""
>
Issues with authentication methods
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/trouble-signing-in/forgot-your-personal-key/"
class=""
>
Forgot your personal key
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/trouble-signing-in/face-or-touch-unlock/"
class=""
>
Issues with face or touch unlock
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/trouble-signing-in/security-check-failed/"
class=""
>
Security check failed (reCAPTCHA)
</a>
</li>
</ul>
</li>
<li class="usa-nav__primary-item">
<button
class="usa-accordion__button usa-nav__link"
aria-expanded="false"
aria-controls="help-header-nav-verify-your-identity"
>
<span>Verify your identity</span>
</button>
<ul id="help-header-nav-verify-your-identity" class="usa-nav__submenu">
<li class="usa-nav__submenu-item">
<a
href="/help/verify-your-identity/overview/"
class=""
>
Overview
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/verify-your-identity/how-to-verify-your-identity/"
class=""
>
How to verify your identity
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/verify-your-identity/accepted-identification-documents/"
class=""
>
Accepted identification documents
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/verify-your-identity/how-to-take-photos-to-verify-your-identity/"
class=""
>
How to take photos to verify your identity
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/verify-your-identity/phone-number/"
class=""
>
Verify your phone number
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/verify-your-identity/verify-your-address-by-mail/"
class=""
>
Verify your address by mail
</a>
</li>
<li class="usa-nav__submenu-item">
<a
href="/help/verify-your-identity/verify-your-identity-in-person/"
class=""
>
Verify your identity in person
</a>
</li>
</ul>
</li>
</ul>
</div>
<a
class="usa-link display-block desktop:display-none padding-y-1 margin-y-3 text-no-underline text-bold"
href="/contact/"
>
Contact us
</a>
<div class="display-none desktop:display-block">
<div class="language-picker language-picker--dropdown usa-accordion">
<button
aria-controls="language-picker-dropdown"
aria-expanded="false"
class="usa-accordion__button language-picker__label language-picker__label--button"
>
<svg class="usa-icon" aria-hidden="true" role="img">
<use xlink:href="/assets/img/sprite.svg#language"></use>
</svg>
<span id="language-picker-dropdown-description" class="language-picker__label-text">
Language
</span>
<svg class="usa-icon usa-icon--size-3 language-picker__expander" aria-hidden="true" role="img">
<use xlink:href="/assets/img/sprite.svg#expand_more"></use>
</svg>
</button>
<ul
id="language-picker-dropdown"
aria-describedby="language-picker-dropdown-description"
class="usa-accordion__content language-picker__list"
>
<li>
<a href="/help/" lang="en" hreflang="en">
English
</a>
</li>
<li>
<a href="/es/help/" lang="es" hreflang="es">
Español
</a>
</li>
<li>
<a href="/fr/help/" lang="fr" hreflang="fr">
Français
</a>
</li>
<li>
<a href="/zh/help/" lang="zh" hreflang="zh">
中文 (简体)
</a>
</li>
</ul>
</div>
</div>
<form
accept-charset="UTF-8"
action="https://search.usa.gov/search/docs"
class="usa-search usa-search--2 display-flex flex-justify-center"
method="get"
role="search"
>
<input name="utf8" type="hidden" value="&#x2713;" />
<input name="affiliate" type="hidden" value="login.gov" />
<input name="dc" type="hidden" value="8801" />
<label class="usa-sr-only" for="search-field-header-nav"
>Search</label
>
<input class="usa-input" id="search-field-header-nav" name="query" type="search" />
<button class="usa-button" type="submit">
<span class="usa-search__submit-text">Search</span>
</button>
</form>
<div class="desktop:display-none margin-top-3">
<div class="language-picker">
<div class="language-picker__label language-picker__label--text">
<img src="/assets/img/globe-blue.svg" alt="" width="12" height="12">
<span id="language-picker-mobile-list-description">
Language
</span>
</div>
<ul
id="language-picker-mobile-list"
aria-describedby="language-picker-mobile-list-description"
class=" language-picker__list"
>
<li>
<a href="/help/" lang="en" hreflang="en">
English
</a>
</li>
<li>
<a href="/es/help/" lang="es" hreflang="es">
Español
</a>
</li>
<li>
<a href="/fr/help/" lang="fr" hreflang="fr">
Français
</a>
</li>
<li>
<a href="/zh/help/" lang="zh" hreflang="zh">
中文 (简体)
</a>
</li>
</ul>
</div>
</div>
<a
class="usa-link display-none desktop:display-inline text-no-underline text-bold margin-left-1"
href="/contact/"
>
Contact us
</a>
</nav>
</div>
</div>
<div class="usa-overlay"></div>
<section class="usa-section--dark hero hero--search">
<div class="container display-flex flex-column flex-justify-center text-center">
<h1 class="hero__title">How can we help?</h1>
<div class="hero__description">
<form
accept-charset="UTF-8"
action="https://search.usa.gov/search/docs"
class="usa-search usa-search--big display-flex flex-justify-center"
method="get"
role="search"
>
<input name="utf8" type="hidden" value="&#x2713;" />
<input name="affiliate" type="hidden" value="login.gov" />
<input name="dc" type="hidden" value="8801" />
<label class="usa-sr-only" for="search-field-help-hero"
>Search</label
>
<input class="usa-input" id="search-field-help-hero" name="query" type="search" />
<button class="usa-button" type="submit">
<span class="usa-search__submit-text">Search</span>
</button>
</form>
</div>
</div>
</section>
</header>
<main id="main-content"><div class="container--mod grid-container-tablet-lg tablet-lg:padding-x-0 margin-top-9 padding-bottom-1">
<ul class="usa-card-group grid-row tablet:flex-align-center usa-list usa-list--unstyled">
<li class="card">
<div class="grid-row flex-row tablet:flex-align-center">
<div class="grid-col-2">
<div class="usa-card__img">
<img alt="" src="/assets/img/help/get-started.svg" />
</div>
</div>
<div class="grid-col-10 padding-left-1 tablet:padding-left-3">
<h2 class="margin-bottom-05">
<a href="/help/get-started/overview/">Get started with Login.gov</a>
</h2>
<p class="margin-top-05">Create your account. Learn about authentication options and more account features.</p>
</div>
</div>
</li>
<li class="card">
<div class="grid-row flex-row tablet:flex-align-center">
<div class="grid-col-2">
<div class="usa-card__img">
<img alt="" src="/assets/img/help/trouble-signing-in.svg" />
</div>
</div>
<div class="grid-col-10 padding-left-1 tablet:padding-left-3">
<h2 class="margin-bottom-05">
<a href="/help/trouble-signing-in/overview/">Trouble signing in?</a>
</h2>
<p class="margin-top-05">Forgot your password? Locked out of your account? Well help you resolve access issues.</p>
</div>
</div>
</li>
<li class="card">
<div class="grid-row flex-row tablet:flex-align-center">
<div class="grid-col-2">
<div class="usa-card__img">
<img alt="" src="/assets/img/help/manage-your-account.svg" />
</div>
</div>
<div class="grid-col-10 padding-left-1 tablet:padding-left-3">
<h2 class="margin-bottom-05">
<a href="/help/manage-your-account/overview/">Manage your account</a>
</h2>
<p class="margin-top-05">Change your account settings including your password, phone number, email, and more.</p>
</div>
</div>
</li>
<li class="card">
<div class="grid-row flex-row tablet:flex-align-center">
<div class="grid-col-2">
<div class="usa-card__img">
<img alt="" src="/assets/img/help/help-specific-agencies.svg" />
</div>
</div>
<div class="grid-col-10 padding-left-1 tablet:padding-left-3">
<h2 class="margin-bottom-05">
<a href="/help/specific-agencies/overview/">Help with specific agencies</a>
</h2>
<p class="margin-top-05">Get help with Trusted Traveler Programs (TTP) and SAM.gov.</p>
</div>
</div>
</li>
<li class="card">
<div class="grid-row flex-row tablet:flex-align-center">
<div class="grid-col-2">
<div class="usa-card__img">
<img alt="" src="/assets/img/help/verify-your-id.svg" />
</div>
</div>
<div class="grid-col-10 padding-left-1 tablet:padding-left-3">
<h2 class="margin-bottom-05">
<a href="/help/verify-your-identity/overview/">Verify your identity</a>
</h2>
<p class="margin-top-05">Learn about options for verifying your identity.</p>
</div>
</div>
</li>
</ul>
</div>
</main>
<footer class="footer">
<div class="footer-navigation container grid-row">
<div class="grid-col-12 margin-y-2 tablet:grid-col-auto">
<img
src="/assets/img/logo.svg"
alt="Login.gov logo"
width="191"
height="27"
/>
</div>
<div class="grid-col-fill"></div>
<div class="grid-col-12 tablet:grid-col-auto">
<nav
aria-label="Footer navigation"
class="grid-row grid-gap-2 tablet:grid-gap-6"
>
<section class="grid-col-6 tablet:grid-col-auto margin-y-2 footer-navigation__section">
<h2>For agencies</h2>
<ul>
<li>
<a href="/partners/">
Become a partner
</a>
</li>
<li>
<a href="https://developers.login.gov">
Developer guide
</a>
</li>
</ul>
</section>
<section class="grid-col-6 tablet:grid-col-auto margin-y-2 footer-navigation__section">
<h2>Learn</h2>
<ul>
<li>
<a href="/about-us/">
About us
</a>
</li>
<li>
<a href="/accessibility/">
Accessibility
</a>
</li>
<li>
<a href="/join/">
Join us
</a>
</li>
<li>
<a href="/policy/">
Privacy & security
</a>
</li>
</ul>
</section>
<section class="grid-col-6 tablet:grid-col-auto margin-y-2 footer-navigation__section">
<h2>Support</h2>
<ul>
<li>
<a href="/contact/">
Contact us
</a>
</li>
<li>
<a href="/help/">
Help center
</a>
</li>
</ul>
</section>
</nav>
<div class="system-status">
<a class="" href="https://status.login.gov">Login.gov system status</a>
</div>
</div>
</div>
<div class="usa-identifier">
<section class="usa-identifier__section usa-identifier__section--masthead"
aria-label="Agency identifier">
<div class="usa-identifier__container">
<div class="usa-identifier__logos">
<a href="https://www.gsa.gov" class="usa-identifier__logo">
<img class="usa-identifier__logo-img" src="/assets/img/gsa-logo.svg"
alt="GSA homepage" />
</a>
</div>
<div class="usa-identifier__identity" aria-label="Agency description">
<p class="usa-identifier__identity-domain">Login.gov</p>
<p class="usa-identifier__identity-disclaimer">
An official website of the <a class="usa-link" href="https://www.gsa.gov">General Services Administration</a>
</p>
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