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<h1>Annual Statistical Supplement, 2008</h1>
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<div class="innards">
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<h1><abbr class="spell">SSA</abbr> Administrative Data</h1>
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<h2>Service Delivery</h2>
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<div class="table" id="table2.f7">
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<table>
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<caption><span class="tableNumber">Table 2.F7 </span>Accuracy rates and use of 800 telephone number, fiscal years <span class="nobr">2003–2007</span></caption>
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<colgroup span="1" style="width:25em"></colgroup>
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<colgroup span="5" style="width:5em"></colgroup>
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<thead>
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<tr>
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<th class="stubHeading" id="c1">Item</th>
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<th id="c2">2003</th>
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<th id="c3">2004</th>
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<th id="c4">2005</th>
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<th id="c5">2006</th>
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<th id="c6">2007</th>
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</tr>
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</thead>
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<tbody>
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<tr>
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<td></td>
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<th class="panel" colspan="5" id="r1">Accuracy rates (percent)</th>
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</tr>
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<tr>
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<th class="stub0" id="r2" headers="r1 c1"><abbr class="spell">OASI</abbr> payments</th>
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<td colspan="5"></td>
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</tr>
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<tr>
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<th class="stub1" id="r3" headers="r1 r2 c1">Payment review/stewardship results</th>
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<td colspan="5"></td>
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</tr>
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<tr>
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<th class="stub2" id="r4" headers="r1 r2 r3 c1">Excess payments</th>
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<td headers="r1 r2 r3 r4 c2">99.9</td>
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<td headers="r1 r2 r3 r4 c3">99.7</td>
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<td headers="r1 r2 r3 r4 c4">99.9 <sup>a</sup></td>
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<td headers="r1 r2 r3 r4 c5">99.8 <sup>a</sup></td>
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<td headers="r1 r2 r3 r4 c6">99.9</td>
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</tr>
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<tr>
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<th class="stub2" id="r5" headers="r1 r2 r3 c1">Underpayments</th>
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<td headers="r1 r2 r3 r5 c2">99.9</td>
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<td headers="r1 r2 r3 r5 c3">99.9</td>
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<td headers="r1 r2 r3 r5 c4">99.9 <sup>a</sup></td>
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<td headers="r1 r2 r3 r5 c5">99.9</td>
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<td headers="r1 r2 r3 r5 c6">99.9</td>
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</tr>
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<tr class="topPad1">
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<th class="stub0" id="r6" headers="r1 c1"><abbr class="spell">SSI</abbr> payments</th>
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<td colspan="5"></td>
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</tr>
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<tr>
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<th class="stub1" id="r7" headers="r1 r6 c1">Payment review/stewardship results</th>
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<td colspan="5"></td>
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</tr>
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<tr>
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<th class="stub2" id="r8" headers="r1 r6 r7 c1">Excess payments</th>
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<td headers="r1 r6 r7 r8 c2">93.9</td>
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<td headers="r1 r6 r7 r8 c3">93.6</td>
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<td headers="r1 r6 r7 r8 c4">93.6</td>
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<td headers="r1 r6 r7 r8 c5">92.1</td>
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<td headers="r1 r6 r7 r8 c6">90.9</td>
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</tr>
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<tr>
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<th class="stub2" id="r9" headers="r1 r6 r7 c1">Underpayments</th>
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<td headers="r1 r6 r7 r9 c2">98.8</td>
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<td headers="r1 r6 r7 r9 c3">98.7</td>
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<td headers="r1 r6 r7 r9 c4">98.6</td>
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<td headers="r1 r6 r7 r9 c5">97.8</td>
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<td headers="r1 r6 r7 r9 c6">98.5</td>
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</tr>
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<tr class="topPad1">
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<th class="stub0" id="r10" headers="r1 c1">Disability Insurance benefits <sup>b</sup></th>
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<td colspan="5"></td>
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</tr>
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<tr>
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<th class="stub1" id="r11" headers="r1 r10 c1">Initial claims</th>
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<td headers="r1 r10 r11 c2">93.3</td>
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<td headers="r1 r10 r11 c3">93.7</td>
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<td headers="r1 r10 r11 c4">92.0</td>
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<td headers="r1 r10 r11 c5">93.4</td>
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<td headers="r1 r10 r11 c6">93.8</td>
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</tr>
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<tr>
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<th class="stub2" id="r12" headers="r1 r10 r11 c1">Allowances</th>
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<td headers="r1 r10 r11 r12 c2">96.6</td>
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<td headers="r1 r10 r11 r12 c3">96.5</td>
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<td headers="r1 r10 r11 r12 c4">90.2</td>
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<td headers="r1 r10 r11 r12 c5">96.1</td>
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<td headers="r1 r10 r11 r12 c6">96.5</td>
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</tr>
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<tr>
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<th class="stub2" id="r13" headers="r1 r10 r11 c1">Denials</th>
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<td headers="r1 r10 r11 r13 c2">91.5</td>
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<td headers="r1 r10 r11 r13 c3">92.0</td>
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<td headers="r1 r10 r11 r13 c4">93.5</td>
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<td headers="r1 r10 r11 r13 c5">92.0</td>
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<td headers="r1 r10 r11 r13 c6">92.3</td>
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</tr>
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<tr>
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<th class="stub1" id="r14" headers="r1 r10 c1">Reconsideration</th>
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<td headers="r1 r10 r14 c2">90.9</td>
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<td headers="r1 r10 r14 c3">90.6</td>
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<td headers="r1 r10 r14 c4">91.1</td>
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<td headers="r1 r10 r14 c5">91.2</td>
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<td headers="r1 r10 r14 c6">91.9</td>
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</tr>
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<tr>
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<th class="stub2" id="r15" headers="r1 r10 r14 c1">Reversals of denials</th>
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<td headers="r1 r10 r14 r15 c2">96.6</td>
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<td headers="r1 r10 r14 r15 c3">96.5</td>
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<td headers="r1 r10 r14 r15 c4">95.4</td>
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<td headers="r1 r10 r14 r15 c5">96.2</td>
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<td headers="r1 r10 r14 r15 c6">97.5</td>
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</tr>
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<tr>
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<th class="stub2" id="r16" headers="r1 r10 r14 c1">Affirmations of denials</th>
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<td headers="r1 r10 r14 r16 c2">89.9</td>
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<td headers="r1 r10 r14 r16 c3">89.6</td>
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<td headers="r1 r10 r14 r16 c4">90.3</td>
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<td headers="r1 r10 r14 r16 c5">90.5</td>
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<td headers="r1 r10 r14 r16 c6">91.0</td>
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</tr>
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<tr>
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<td></td>
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<th class="panel" colspan="5" id="r17">National 800 number network (<span class="nobr">1-800-772-1213</span>)</th>
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</tr>
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<tr>
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<th class="stub0" id="r18" headers="r17 c1">Total transactions handled (millions) <sup>c</sup></th>
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<td headers="r17 r18 c2">64.0</td>
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<td headers="r17 r18 c3">67.2</td>
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<td headers="r17 r18 c4">67.2</td>
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<td headers="r17 r18 c5">66.4</td>
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<td headers="r17 r18 c6">57.7</td>
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</tr>
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<tr>
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<th class="stub0" id="r19" headers="r17 c1">Average time to resolve caller's question (minutes)</th>
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<td headers="r17 r19 c2">3.8</td>
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<td headers="r17 r19 c3">4.2</td>
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<td headers="r17 r19 c4">4.9</td>
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<td headers="r17 r19 c5">4.6</td>
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<td headers="r17 r19 c6">4.2</td>
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</tr>
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</tbody>
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<tfoot>
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<tr>
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<td class="firstNote" colspan="6">SOURCES: Social Security Administration, Office of Quality Performance and Office of Central Operations.</td>
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</tr>
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<tr>
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<td class="note" colspan="6">a. Revised data.</td>
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</tr>
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<tr>
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<td class="note" colspan="6">b. Represents cases free of decisional and documentation errors.</td>
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</tr>
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<tr>
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<td class="note" colspan="6">c. Prior to 2007, represents calls in which the caller chose either to speak with an agent or to enter the automation platform, even if the call was later abandoned. Omits calls abandoned before making a selection, or reaching a busy signal. Beginning in 2007, represents transactions in which caller is helped by an agent or through the automation platform. Multiple transactions in a single call are counted separately.</td>
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</tr>
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<tr>
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<td class="lastNote" colspan="6">CONTACT: Diane L. Harris <span class="nobr">(410) 965-3428</span>, Paul Funk <span class="nobr">(410) 966-1876</span>, or <a href="mailto:statistics@ssa.gov">supplement@ssa.gov</a>.</td>
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</tr>
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</tfoot>
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</table>
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