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<meta name="description" content="Cuánto tiempo los clientes esperan para comunicarse con un representante del Seguro Social cuando llaman al número 800 y lo satisfechos que están con el servicio." />
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<meta property="og:description" content="How long customers wait to reach a representative when they call Social Security&#039;s 800 number, and how happy they are with the service." />
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<title>Rendimiento del número 800 | SSA</title>
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Rendimiento del número 800
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<h1 >
<span>Rendimiento del número 800</span>
</h1>
<div class="field field--name-field-task-context-body field--type-text-long field--label-hidden field__item"><p>Normalmente recibimos 80 millones de llamadas cada año a nuestro número nacional 800. Las personas piden ayuda con todo tipo de beneficios y servicios del Seguro Social, como actualizar su registro personal y solicitar una nueva tarjeta.&nbsp;</p>
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<h2 class="line-height-body-2 margin-top-5 margin-bottom-2">
Desempeño a simple vista
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<div class="field__item"> <div class="ssa-media_card__item">
<h3 class="line-height-body-2">
Año fiscal hasta la fecha (hasta el último mes completado)
</h3>
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<div class="mfp-field mfp-separate-items field field--name-field-media-image field--type-image field--label-hidden field__item" data-vertical-fit="true"> <a href="/sites/g/files/npxnvu131/files/charts/Call%20fiscal%20year%20to%20date%20%28SP%29.png"><img class="mfp-thumbnail" src="/sites/g/files/npxnvu131/files/styles/image_card_16_9/public/charts/Call%20fiscal%20year%20to%20date%20%28SP%29.png?itok=Eqwkx21I" width="1000" height="562.5" alt="" loading="lazy" />
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<h3 class="line-height-body-2">
Tiempos de devolución de llamadas y de espera
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<div class="mfp-field mfp-separate-items field field--name-field-media-image field--type-image field--label-hidden field__item" data-vertical-fit="true"> <a href="/sites/g/files/npxnvu131/files/charts/Callback%20and%20wait%20times%20%28SP%29.png"><img class="mfp-thumbnail" src="/sites/g/files/npxnvu131/files/styles/image_card_16_9/public/charts/Callback%20and%20wait%20times%20%28SP%29.png?itok=BZxF0lOs" width="1000" height="562.5" alt="" loading="lazy" />
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<h3 class="line-height-body-2">
Volumen de llamadas
</h3>
<div class="field field--name-field-kpi-media field--type-entity-reference field--label-hidden field__item"><div>
<div class="mfp-field mfp-separate-items field field--name-field-media-image field--type-image field--label-hidden field__item" data-vertical-fit="true"> <a href="/sites/g/files/npxnvu131/files/charts/Call%20volume%20%28SP%29.png"><img class="mfp-thumbnail" src="/sites/g/files/npxnvu131/files/styles/image_card_16_9/public/charts/Call%20volume%20%28SP%29.png?itok=KYJFTz7i" width="1000" height="562.5" alt="" loading="lazy" />
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<h2 class="line-height-body-2 margin-top-5 margin-bottom-2">
Velocidad promedio de respuesta
</h2>
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<div class="field__item"> <div class="ssa-media_card__item">
<h3 class="line-height-body-2">
Por año fiscal y mensualmente
</h3>
<div class="field field--name-field-kpi-media field--type-entity-reference field--label-hidden field__item"><div>
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<div class="field field--name-field-body-text field--type-text-long field--label-hidden field__item"><p>Esta gráfica muestra la cantidad promedio de minutos que los clientes esperaron para comunicarse con un representante, por año fiscal y mensual. Los datos del año fiscal vigente incluyen resultados del último mes que fue completado. El tiempo promedio de contestar llamadas no incluye llamadas interrumpidas, ni señales de ocupado. Para mejorar el rendimiento, en agosto de 2024, cambiamos a una nueva plataforma de sistema telefónico. Además, si bien hemos contratado agentes desde el año fiscal 2023, los nuevos agentes necesitan tiempo para aprender todos los aspectos de su trabajo.&nbsp;Mejorar el tiempo que tarda un representante en contestar el teléfono en nuestro número nacional 800 es también un&nbsp;Objetivo Prioritario de la Agencia.</p>
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<h2 class="line-height-body-2 margin-top-5 margin-bottom-2">
Porcentaje de personas que llaman que llegan a un representante del Seguro Social
</h2>
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<div class="field__item"> <div class="ssa-media_card__item">
<h3 class="line-height-body-2">
Por año fiscal y mensualmente
</h3>
<div class="field field--name-field-kpi-media field--type-entity-reference field--label-hidden field__item"><div>
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<div class="field field--name-field-body-text field--type-text-long field--label-hidden field__item"><p>Esta gráfica muestra el porcentaje de personas que llaman y logran comunicarse con un representante, también conocido como “tasa de respuesta”, por año fiscal y mensual. Los datos del año fiscal vigente incluyen resultados del último mes que&nbsp;fue completado.&nbsp;Es posible que las personas que llaman pueden tener demoras para comunicarse con un representante debido a dificultades técnicas de nuestra parte o cambios en la disponibilidad de nuestros representantes. Algunas personas que llaman cuelgan debido a los largos tiempos de espera.</p>
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<div class="field field--name-field-context-description field--type-text-long field--label-hidden field__item"><p>Última actualización el 4 de marzo 2025</p>
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