266 lines
23 KiB
HTML
266 lines
23 KiB
HTML
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<title>Accessibility | Social Security Administration</title>
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<meta name="description" content="Social Security Accessibility and Section 508 compliance" />
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<meta name="DCTERMS:dateCertified" content="2025-02-03" />
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<a class="cc" href="https://www.ssa.gov/manage-benefits/make-an-appointment"><u>If you need to visit an office, schedule an appointment first. Find out how.</u></a>
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<a class="cc" href="https://www.ssa.gov/benefits/retirement/social-security-fairness-act.html"><u>Information about the Social Security Fairness Act (WEP/GPO)</u></a>
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<ssa-header class="print-dn"><noscript><header class="bg-logo white" id="banner" role="banner" style="background-color: #0b4778;"><div class="fx fx-jc-sb px2 py0 wrapper"><div class="fs2 fw4 ma0 l-fs3"><a class="fx fx-ai-c hover-yellow py3 white m-py2" href="/"><img alt="" class="svg3 m-svg5" src="/framework/images/logo.svg" height="64" width="64"> <span class="pl1 m-pl2">Social Security</span></a></div><nav class="fs1 fx print-dn"><a class="fx fx-ai-c hover-yellow px2 white" href="https://search.ssa.gov/search?affiliate=ssa" id="ssa-search" title="Search" target="_blank"><svg class="svg1" focusable="false" viewbox="0 0 24 24"><path d="M14.182.0q-1.994.0-3.814.78t-3.132 2.092-2.092 3.132-.78 3.814q0 1.713.558 3.281t1.59 2.847l-6.196 6.187q-.315.315-.315.776.0.469.311.78t.78.311q.46.0.776-.315l6.187-6.196q1.278 1.031 2.847 1.59t3.281.558q1.994.0 3.814-.78t3.132-2.092 2.092-3.132.78-3.814-.78-3.814-2.092-3.132-3.132-2.092-3.814-.78zm0 2.182q1.551.0 2.966.605t2.438 1.628 1.628 2.438.605 2.966-.605 2.966-1.628 2.438-2.438 1.628-2.966.605-2.966-.605-2.438-1.628-1.628-2.438-.605-2.966.605-2.966 1.628-2.438 2.438-1.628 2.966-.605z" vector-effect="non-scaling-stroke"></path></svg> <span class="dn m-dib m-pl1">Search</span> </a><a class="fx fx-ai-c hover-yellow px2 white" href="/menu" id="ssa-menu" title="Menu"><svg class="svg1" focusable="false" viewbox="0 0 24 24"><path d="M3 5h18q.414.0.707.293T22 6t-.293.707T21 7H3q-.414.0-.707-.293T2 6t.293-.707T3 5zm0 12h18q.414.0.707.293T22 18t-.293.707T21 19H3q-.414.0-.707-.293T2 18t.293-.707T3 17zm0-6h18q.414.0.707.293T22 12t-.293.707T21 13H3q-.414.0-.707-.293T2 12t.293-.707T3 11z" vector-effect="non-scaling-stroke"></path></svg> <span class="dn m-dib m-pl1">Menu</span> </a><a class="fx fx-ai-c hover-yellow px2 white" hreflang="es" href="/es" id="ssa-languages" title="Español"><svg class="svg1" focusable="false" viewbox="0 0 14 16"><path fill-rule="evenodd" d="M7 1C3.14 1 0 4.14.0 8s3.14 7 7 7c.48.0.94-.05 1.38-.14-.17-.08-.2-.73-.02-1.09.19-.41.81-1.45.2-1.8-.61-.35-.44-.5-.81-.91-.37-.41-.22-.47-.25-.58-.08-.34.36-.89.39-.94.02-.06.02-.27.0-.33.0-.08-.27-.22-.34-.23-.06.0-.11.11-.2.13-.09.02-.5-.25-.59-.33-.09-.08-.14-.23-.27-.34-.13-.13-.14-.03-.33-.11s-.8-.31-1.28-.48c-.48-.19-.52-.47-.52-.66-.02-.2-.3-.47-.42-.67-.14-.2-.16-.47-.2-.41-.04.06.25.78.2.81-.05.02-.16-.2-.3-.38-.14-.19.14-.09-.3-.95s.14-1.3.17-1.75c.03-.45.38.17.19-.13-.19-.3.0-.89-.14-1.11-.13-.22-.88.25-.88.25.02-.22.69-.58 1.16-.92.47-.34.78-.06 1.16.05.39.13.41.09.28-.05-.13-.13.06-.17.36-.13.28.05.38.41.83.36.47-.03.05.09.11.22s-.06.11-.38.3c-.3.2.02.22.55.61s.38-.25.31-.55c-.07-.3.39-.06.39-.06.33.22.27.02.5.08.23.06.91.64.91.64-.83.44-.31.48-.17.59.14.11-.28.3-.28.3-.17-.17-.19.02-.3.08-.11.06-.02.22-.02.22-.56.09-.44.69-.42.83.0.14-.38.36-.47.58-.09.2.25.64.06.66-.19.03-.34-.66-1.31-.41-.3.08-.94.41-.59 1.08.36.69.92-.19 1.11-.09.19.1-.06.53-.02.55.04.02.53.02.56.61.03.59.77.53.92.55.17.0.7-.44.77-.45.06-.03.38-.28 1.03.09.66.36.98.31 1.2.47.22.16.08.47.28.58.2.11 1.06-.03 1.28.31.22.34-.88 2.09-1.22 2.28-.34.19-.48.64-.84.92s-.81.64-1.27.91c-.41.23-.47.66-.66.8 3.14-.7 5.48-3.5 5.48-6.84.0-3.86-3.14-7-7-7L7 1zm1.64 6.56c-.09.03-.28.22-.78-.08-.48-.3-.81-.23-.86-.28.0.0-.05-.11.17-.14.44-.05.98.41 1.11.41.13.0.19-.13.41-.05.22.08.05.13-.05.14zM6.34 1.7c-.05-.03.03-.08.09-.14.03-.03.02-.11.05-.14.11-.11.61-.25.52.03-.11.27-.58.3-.66.25zm1.23.89c-.19-.02-.58-.05-.52-.14.3-.28-.09-.38-.34-.38-.25-.02-.34-.16-.22-.19.12-.03.61.02.7.08.08.06.52.25.55.38.02.13.0.25-.17.25zm1.47-.05c-.14.09-.83-.41-.95-.52-.56-.48-.89-.31-1-.41-.11-.1-.08-.19.11-.34.19-.15.69.06 1 .09.3.03.66.27.66.55.02.25.33.5.19.63h-.01z" vector-effect="non-scaling-stroke"></path></svg> <span class="dn m-dib m-pl1">Español</span> </a><a class="fx fx-ai-c hover-yellow px2 white" href="https://secure.ssa.gov/RIL/SiView.action" id="ssa-signin" title="Sign in" target="_blank"><svg class="svg1" focusable="false" viewbox="0 0 24 24"><path d="M12 17.016q-.797.0-1.406-.61t-.61-1.405.61-1.405 1.406-.61 1.406.61.61 1.406-.61 1.407-1.406.61zm6 3V9.986H6v10.03h12zm-6-17.11q-1.266.0-2.18.914T8.906 6H9v2.016h6.094V6q0-1.266-.914-2.18T12 2.906zm6 5.11q.797.0 1.406.586t.61 1.383v10.03q0 .798-.61 1.384T18 21.984H6q-.797.0-1.406-.586t-.61-1.384V9.986q0-.798.61-1.384T6 8.016h.984V6q0-2.063 1.477-3.54T12 .985t3.54 1.477T17.015 6v2.016H18z" vector-effect="non-scaling-stroke"></path></svg> <span class="dn m-dib m-pl1">Sign in</span></a></nav></div></header></noscript></ssa-header><script src="https://www.ssa.gov/legacy/components/dist/ssa-header.js"></script>
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<!-- MAIN CONTENT -->
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<div class="content">
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<!-- TITLE BAR -->
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<section class="bg-ivory-200">
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<!-- WRAPPER -->
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<div class="py2 wrapper">
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<h1 class="fw4 ma0">Accessibility Support</h1>
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</div>
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</section>
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<!-- WRAPPER -->
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<section class="wrapper">
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<!-- BREADCRUMB -->
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<nav class="breadcrumbs" aria-label="Breadcrumbs">
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<ol>
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<li><a href="/">Home</a></li>
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<li aria-current="page">Accessibility</li>
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</ol>
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</nav>
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<!-- GRID -->
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<div class="grid">
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<!-- CELL -->
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<div class="cell print-dn w-100 l-w-25 fx-o-last l-fx-o-first">
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<!-- SITE NAVIGATION -->
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<nav class="pt1" aria-label="Accessibility Support Navigation">
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<ul class="list-nb pa0">
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<li><a class="bb db pa2" href="developer_resources.html">Developer Help</a></li>
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<li><a class="bb db pa2" href="document_resources.html">Document Author Help</a></li>
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<li><a class="db pa2" href="contractor_resources.html">Contractor Resources</a></li>
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</ul>
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</nav>
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<!-- SITE RESOURCES -->
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<nav class="pa2 bg-ivory-100" aria-label="Accessibility Resources">
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<h3>Resources</h3>
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<ul>
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<li><a target="_blank" href="https://www.ssa.gov/accessibility/andi/help/install.html">ANDI - Web Accessibility Testing
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Tool</a></li>
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<li><a href="checklists.html">Checklists for Accessible Documents</a></li>
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<li><a href="testmethod.html">SSA 508 Test Method</a></li>
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<li><a href="files/SSA_Guide_to_Completing_VPA_2-1_or_later.pdf" title="download pdf">VPAT Guide</a></li>
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</ul>
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</nav>
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</div>
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<!-- CELL -->
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<main role="main" id="content" class="cell print-w-100 w-100 l-w-75">
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<section>
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<div style="display:flex; gap:2rem; align-items: baseline;">
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<h2>Accessibility Commitment</h2>
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<em class="fs1">Updated: <span id="lastModified"></span> <!--This is here to satisfy Government-wide Section 508 Survey requirement --></em>
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<script>
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//Get lastModified date for this file
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let lastModified = document.getElementById("lastModified");
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lastModified.innerText = document.lastModified.split(" ")[0];
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</script>
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</div>
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<p>
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We the Social Security Administration, are dedicated to ensuring that our services and information technology systems are
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accessible to individuals with disabilities.
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Accessibility is essential for providing an inclusive and user-friendly experience.
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</p>
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<p>
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As described in Section 501 of the Rehabilitation Act, SSA aspires to be a model employer of
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people with disabilities. We understand that an essential part of being a model employer is having a robust Information Technology (IT) accessibility program and
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providing reasonable accommodations to qualified individuals.
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</p>
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<p>
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Our commitment to accessibility extends to all content and online services provided through our publicly available
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technology. Section 504 extends this accessibility commitment to programs and services.
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</p>
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</section>
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<h3>Our Commitment to Inclusivity and Reasonable Accommodations</h3>
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<p>
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SSA is committed to ensuring that everyone has the opportunity to access our programs, activities, and facilities, regardless of disability, in accordance with Section 504.
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The Social Security Administration is committed to maintaining and improving our service to individuals with disabilities.
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</p>
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<div class="js-toggle">
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<a class="js-toggle-link" href="#">More about Section 504</a>
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<div class="js-toggle-content">
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<p>
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Our Section 504 Compliance staff provides guidance to our offices to ensure that we provide meaningful access to our programs and services to otherwise qualified customers who have disabilities.
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Individuals with disabilities may request accommodations that will enable them to participate in or derive the benefits of our programs and services.
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</p>
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<p>
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In addition to assisting our offices, our Section 504 Compliance staff is available to assist advocates, the public, and other agencies through
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<a href="mailto:section.504.public.inquiry@ssa.gov">section.504.public.inquiry@ssa.gov</a>
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or our Toll-Free Number, 1-844-881-9061. Our business hours are Monday through Friday from 8:00 a.m. to 4:00 p.m. Eastern Time (except Federal holidays).
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</p>
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</div>
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</div>
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<h3>Our Commitment to Accessible Information Technology</h3>
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<p>
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Our comprehensive approach to Section 508 compliance helps people with disabilities use agency Information Technology (IT).
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Our IT accessibility test method aligns with the <a href="https://ictbaseline.access-board.gov/" target="_blank" rel="noopener">Section 508 ICT Testing Baseline</a>.
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We surpass Section 508 requirements by incorporating AAA
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guidelines from WCAG 2.0, as well as multiple WCAG 2.1 and WCAG 2.2 guidelines.
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Our accessibility test method is further informed by Usability Studies conducted with individuals who have disabilities,
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as well as best practices recommended by oversight agencies and the Federal CIO Council.
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</p>
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|
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<div class="js-toggle">
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<a class="js-toggle-link" href="#">More about Section 508</a>
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<div class="js-toggle-content">
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<ul>
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<li>We include Section 508 standards and requirements in our procurement processes, including:
|
|
<ul>
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|
<li>how we conduct market research</li>
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|
<li>how we create solicitations</li>
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|
<li>how we evaluate and validate contractor Section 508 compliance claims</li>
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|
<li>how we decide to make purchase awards to contractors</li>
|
|
</ul>
|
|
</li>
|
|
<li>We include Section 508 standards and requirements in our development, implementation and maintenance processes.
|
|
<ul>
|
|
<li>We design using standards based on universal design principles.</li>
|
|
<li>We include people with disabilities in usability testing.</li>
|
|
<li>We develop technology using accessibility coding best practices.</li>
|
|
<li>We perform Section 508 compliance testing using automated tools, code reviews, and manual user testing with assistive technologies.</li>
|
|
</ul>
|
|
</li>
|
|
<li>We develop and provide technical guidance, tools and resources to assist with Section 508 compliance throughout the agency.</li>
|
|
<li>We provide training to employees on the Section 508 standards, and how to develop and buy accessible technology.</li>
|
|
<li>We conduct communications and awareness initiatives throughout the agency.</li>
|
|
<li>Section 508 Program Manager: Pierce Crowell (Pierce.Crowell@ssa.gov)</li>
|
|
</ul>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="bg-gray-50 pl5 pt3 pb1 pr4 mb4">
|
|
<h3>Contact Us About Information Technology Accessibility</h3>
|
|
<p>
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|
Email us your accessibility feedback, questions, or concerns. Please include the web address and a description of the problems you have encountered. If you would like to file a Section 508 related complaint, refer to the <a href="#notice_of_rights">Notice of Rights</a> section below for instructions.
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|
</p>
|
|
<p>
|
|
<a class="btn db ta-c m-dib" href="mailto:Section508@ssa.gov">Email us at Section508@ssa.gov</a>
|
|
</p>
|
|
</div>
|
|
|
|
<aside class="pa3 alert-blue">
|
|
<h3>Customer Assistance</h3>
|
|
<p class="fs1">
|
|
Call <b>1-800-772-1213</b> to get recorded information and conduct some business 24 hours a day. If you cannot handle your
|
|
business through our automated services, you can speak to a Social Security representative between 8:00 a.m. and 5:30 p.m.
|
|
Monday through Friday. Wait times are shortest Wednesday through Friday.
|
|
</p>
|
|
<p class="fs1">
|
|
If you are deaf or hard of hearing, call our toll-free TTY number, <b>1-800-325-0778</b>, between 8:00 a.m. and 5:30 p.m.
|
|
Monday through Friday.
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|
</p>
|
|
<p class="fs1">
|
|
See <a href="https://www.ssa.gov/pgm/services.htm">Automated Services</a> for more details.
|
|
</p>
|
|
</aside>
|
|
|
|
<h4 class="fs3">Laws and Regulations</h4>
|
|
<ul>
|
|
<li><a href="https://www.access-board.gov/ict/" target="_blank" rel="noopener">Section 508 of the Rehabilitation Act (29 U.S.C. 794d)</a></li>
|
|
<li><a href="https://www.federalregister.gov/documents/2021/08/11/2021-16363/federal-acquisition-regulation-section-508-based-standards-in-information-and-communication" target="_blank" rel="noopener">Section 508 Federal Acquisition Regulations (FAR)</a></li>
|
|
<li><a href="https://www.dol.gov/agencies/oasam/centers-offices/civil-rights-center/statutes/section-504-rehabilitation-act-of-1973" target="_blank" rel="noopener noreferrer" >Section 504, Rehabilitation Act of 1973, As Amended</a></li>
|
|
<li><a href="https://www.ecfr.gov/current/title-45/subtitle-A/subchapter-A/part-85" target="_blank" rel="noopener noreferrer" >Section 504 Regulation 45 C.F.R. Part 85</a></li>
|
|
</ul>
|
|
|
|
<h4 class="fs3">Other Section 504 Resources</h4>
|
|
<ul>
|
|
<li><a href="504_faq.html">Section 504 of the Rehabilitation Act Frequently Asked Questions (FAQs)</a></li>
|
|
<li><a href="https://www.ssa.gov/notices/">Special Notice Option (SNO)</a></li>
|
|
<li><a href="https://www.ssa.gov/eeo/Reasonable_Accommodation_Procedures/">Reasonable Accommodation Procedures - Employment</a></li>
|
|
</ul>
|
|
|
|
<h4 class="fs3" id="notice_of_rights">Notice of Rights</h4>
|
|
<p>If you believe that the information and communications technology used by the Social Security Administration does not comply with the Section 508 law, you may file a complaint or have a representative file a complaint on your behalf.</p>
|
|
<ul>
|
|
<li><a href="https://www.ssa.gov/online/ssa-437.pdf" target="_blank">SSA-437 Complaint Form for Allegations of Discrimination in Programs or Activities Conducted by the Social Security Administration</a></li>
|
|
<li><a href="https://www.ssa.gov/online/ssa-437-bk-sp.pdf" target="_blank" rel="noopener noreferrer" >SSA-437 (Spanish Version) - Complaint Form for Allegations of Discrimination in Programs or Activities Conducted by the Social Security Administration</a></li>
|
|
</ul>
|
|
|
|
<h4 class="fs3">Links to Third Party Websites</h4>
|
|
<p>Some pages on this website may contain links to third party sites not operated by the Social Security Administration. These sites may not adhere to the Section 508 standards. The Social Security Administration is not responsible for the content and accessibility of those sites, their partners, or advertisers.</p>
|
|
|
|
</main>
|
|
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</div>
|
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</section>
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