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<h1 class="m-fs4 fw7 mt2 mb2 headline">Save Your Place in Line with Mobile Check-in Express</h1>
<p class="fs1 mb2 gray-lighter bc-gray metabox">October 19, 2023 •
By <a href="https://blog.ssa.gov/author/442878079933e50d735ba62c349dabab2f573c33/" title="Posts by Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications" class="author url fn" rel="author">Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications</a> </p>
<span class="bsf-rt-reading-time fs1">
Reading Time: 1 Minute </span>
<p class="fs1 bb bc-gray pb3"><strong><em>Last Updated:&nbsp;October 19, 2023</em></strong></p>
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<p><img fetchpriority="high" decoding="async" class="alignleft wp-image-7507 size-medium" src="https://blog.ssa.gov/wp-content/uploads/2023/10/Save-Your-Place-in-Line-with-Mobile-Check-in-Express-300x300.jpg" alt="Social Security cards on a table" width="300" height="300" srcset="https://blog.ssa.gov/wp-content/uploads/2023/10/Save-Your-Place-in-Line-with-Mobile-Check-in-Express-300x300.jpg 300w, https://blog.ssa.gov/wp-content/uploads/2023/10/Save-Your-Place-in-Line-with-Mobile-Check-in-Express-125x125.jpg 125w, https://blog.ssa.gov/wp-content/uploads/2023/10/Save-Your-Place-in-Line-with-Mobile-Check-in-Express.jpg 400w" sizes="(max-width: 300px) 100vw, 300px" />Our <strong>Mobile Check-In Express</strong> feature makes it easier to check in if you must visit a Social Security office.</p>
<p>To use <strong>Mobile Check-In Express</strong>, scan the QR code located at your local Social Security office.</p>
<p>This will allow you to check in for:</p>
<ul>
<li>Scheduled and non-scheduled appointments.</li>
<li>Services—including requesting a replacement Social Security card, a benefit verification letter, proof of income, and more.</li>
</ul>
<p>For <strong>Mobile Check-In Express</strong> to work, you must be at the Social Security office and have location services on. You should also make sure youre using the latest version of your internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. Youll also want to:   </p>
<ul>
<li>Ensure you are in the office when your ticket number is called.</li>
<li>Enable your mobile notifications. This will:
<ul>
<li>Allow you to receive your electronic ticket so you know your place in line.</li>
<li>Alert you when were ready to help you.</li>
<li>Provide you with your interview location information.</li>
<li>Invite you to participate in our feedback survey.</li>
</ul>
</li>
</ul>
<p>We encourage you to use <strong>Mobile Check-In Express</strong> for all office visits.</p>
<p>Please share this information with those who may need it.</p>
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<hr class="mb2 after-content"><p class="fs1 gray-lighter"><strong>Tags:</strong> <a href="https://blog.ssa.gov/tag/general-information/" aria-label='General Information Tag' rel="tag">General Information</a>, <a href="https://blog.ssa.gov/tag/social-security-card/" aria-label='Social Security card Tag' rel="tag">Social Security card</a>, <a href="https://blog.ssa.gov/tag/ssn/" aria-label='SSN Tag' rel="tag">SSN</a></p> <a class="btn px3" href="#comments-anchor">See Comments</a>
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<h2 class="fs2 fw6 mb0 mt4">About the Author</h2>
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<img data-del="avatar" alt="Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications" src='https://blog.ssa.gov/wp-content/uploads/2021/07/Bystry_Dawn-125x125.jpg' class='avatar pp-user-avatar avatar-60 photo mt0 br-100' height='60' width='60'/> <div class="ml3 mt3">
<h3 class="fs2 fw6 mb0"><a href="https://blog.ssa.gov/author/442878079933e50d735ba62c349dabab2f573c33/" title="Posts by Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications" class="author url fn" rel="author">Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications</a></h3>
<p class="fs1 gray-lighter mt0">Deputy Associate Commissioner, Office of Strategic and Digital Communications</p>
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<h3 class="fs2 fw6 mb0">Patricia A.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 25, 2024 12:10PM">
February 25, 2024 12:10PM </time>
</p>
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<div class="fs1 comment-body">
<p>Hi I&#8217;d like to know why I received a letter saying I&#8217;m not eligible for SSDi?. When I receive SSI I do know the difference. But should I ignore this notice?. I take it that it just meant I&#8217;m not eligible for any different type of benefits through SSA. I already had a phone review. I think they made a mistake about what benefits I receive. Now I&#8217;m wondering if I won&#8217;t get my SSI soon. Can you help please? Ty</p>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 27, 2024 7:53PM">
February 27, 2024 7:53PM </time>
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<p class="MsoNormal" style="line-height: 18.0pt; margin: .1in 0in .1in 0in;">Thanks for reading our blog and for your question, Patricia. For your security, <span style="color: black; mso-ligatures: none;">we do not have access to private information in this venue. To speak with a representative about your recent notice, contact your local <a href="http://ssa.gov/locator" rel="nofollow ugc">Social Security office</a> or call </span><span style="mso-ligatures: none;">us at <span style="color: #2c3338;">1-800-772-1213, Monday through Friday</span>, <span style="color: #2c3338;">8:00 a.m. to 7:00 p.m</span>. <span style="color: #212121; letter-spacing: .15pt;">Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day.&nbsp;</span><span style="color: #2c3338;">We hope this helps.&nbsp;</span></span></p>
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<h3 class="fs2 fw6 mb0">Tracy</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 20, 2024 9:42AM">
February 20, 2024 9:42AM </time>
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<p>I have a iPhone 14. When I scan the QR code at my local SSA office I get an “outdated browser” pop-up. I have current Safari and Chrome apps.<br />
What settings do I need to have on my iPhone to get to mobile check-in? I have not located any help on the internet that resolves my issue.</p>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 28, 2024 8:46AM">
February 28, 2024 8:46AM </time>
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<p>We&#8217;re sorry to hear about your experience, Tracy. For information about Mobile Check-In Express, read our <a title="Mobile Check-in Express blog" href="blog.ssa.gov/save-your-place-in-line-with-mobile-check-in-express/">blog</a>. We hope this helps.</p>
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<h3 class="fs2 fw6 mb0">Natalie V.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 4, 2024 10:36PM">
February 4, 2024 10:36PM </time>
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<p>The SSA website encourages you to schedule an appointment by calling the local office number.<br />
However, when I called, the agent told me they do not schedule appointments over the phone and that I needed to come to the office.<br />
When I came, there was a line of over 100 people.<br />
I had to stand outside the office for 3 hours in the cold weather and still did not get in. </p>
<p>I spent a few hours trying to figure out how to schedule an appointment online, to no avail.</p>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 8, 2024 4:31PM">
February 8, 2024 4:31PM </time>
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<p>Were sorry to hear about your experience, Natalie. You can safely and conveniently conduct most of your business with us at our <a href="http://www.ssa.gov" rel="nofollow ugc">website</a>. If you still want to schedule an appointment, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. Or you can continue to work with your local <a href="http://www.ssa.gov/locator" rel="nofollow ugc">Social Security office</a> and ask to speak with a supervisor during your next call or visit. For more information, check out our <a href="https://faq.ssa.gov/en-us/Topic/article/KA-02771" rel="nofollow ugc">Frequently Asked Questions</a> and our fact sheet, <em><a href="https://www.ssa.gov/pubs/marketing/EN-05-10558.pdf" rel="nofollow ugc">How to Get Help from Social Security</a></em>. We hope this helps. </p>
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<h3 class="fs2 fw6 mb0">V.Bulusu</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 10, 2024 4:45PM">
February 10, 2024 4:45PM </time>
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<p>V.Bulusu<br />
Yes I too have same experience. The office display says go tosocialsecurity.gov&#8221; There also I could not find hoe to make appointment.</p>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 16, 2024 9:27AM">
February 16, 2024 9:27AM </time>
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<p class="MsoNormal">Hi, V. Bulusu. Thanks for reading our blog and for your comments. You may be able to go online and schedule an in-office appointment if you are applying for a <a title="SSN portal" href="https://www.ssa.gov/number-card/replace-card" rel="nofollow ugc">new or replacement Social Security card</a>. To make an appointment for all other issues, you can call us at 1-800-772-1213, Monday through Friday, from 8:00 a.m. to 7:00 p.m. Or you can contact your local <a title="FO locator" href="http://www.ssa.gov/locator" rel="nofollow ugc">Social Security</a> office. For more information, check out our <a title="FAQs - contact us" href="https://faq.ssa.gov/en-us/Topic/article/KA-02771" rel="nofollow ugc">Frequently Asked Questions</a>. We hope this helps.</p>
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<h3 class="fs2 fw6 mb0">Karen</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 27, 2024 9:32AM">
February 27, 2024 9:32AM </time>
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<p>I totally agree!!!!! I need a new card but it is NOT available online And I can&#8217;t make an appointment.<br />
Ridiculous!</p>
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<h3 class="fs2 fw6 mb0">Anees A.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 25, 2024 5:16PM">
January 25, 2024 5:16PM </time>
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<p>I took a phone appointment on 12/06/2023 for the date 01/25/2024, the phone call I received without ringing went to voice mail, tried to call back the number didn&#8217;t work. after waiting 50 days, I drove to the Waukegan SS office, did not any help, I have to take another appointment, got it for March 12, 2024, lost another 47, this time I took the in person as I can&#8217;t take another chance to loose another 50 days, as I am due to start Medicare on March 01, any help is greatly appreciated.</p>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 31, 2024 4:30PM">
January 31, 2024 4:30PM </time>
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<p>Were sorry to hear about your experience, Anees. For your security, we do not have access to private information in this venue. We have forwarded your comment to our colleagues in Illinois. Please continue to work with your local <a href="http://www.ssa.gov/locator" rel="nofollow ugc">Social Security office.</a> You can ask to speak with a supervisor on your next call or visit. Or you can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. We hope this is resolved soon.</p>
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<h3 class="fs2 fw6 mb0">Carol</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 17, 2024 12:15PM">
January 17, 2024 12:15PM </time>
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<p>Can I send in copies of drivers License and Passport along with certified copies of court documents that show my name change. I am unable to go in person due to upcoming back surgery and not being able to drive.</p>
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src="https://blog.ssa.gov/wp-content/themes/firefly/assets/images/logo.jpg"/>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 23, 2024 4:14PM">
January 23, 2024 4:14PM </time>
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<p class="MsoNormal">Hi, Carol. Thanks for reading our blog and for your question. To change your name on your Social Security card, you must show us <strong>original or certified copies</strong> of the documents you&#8217;re using as evidence of your legal name change.&nbsp;You may prefer to wait on your name change until you can visit a <a title="FO locator" href="http://www.ssa.gov/locator" target="_blank" rel="noopener nofollow ugc">Social Security office</a>. When you&rsquo;re ready to apply for the replacement card, you can start the process online at <a title="SSN card landing page" href="http://www.ssa.gov/number-card" target="_blank" rel="noopener nofollow ugc">ssa.gov/number-card</a>. For more information, check out our <a title="Your Social Security Number and card pub" href="https://www.ssa.gov/pubs/EN-05-10002.pdf" rel="nofollow ugc">Your Social Security Number and Card</a> publication.</p>
<p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;">&nbsp;</span></p>
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<h3 class="fs2 fw6 mb0">Sandy</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="February 7, 2024 2:29AM">
February 7, 2024 2:29AM </time>
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<p>The link to search for an office is broken on several pages. I&#8217;m going to have to google it.</p>
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<h3 class="fs2 fw6 mb0">Lana A.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 10, 2024 5:48PM">
January 10, 2024 5:48PM </time>
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<p>Can I go to the SS office and talk to someone without an appointment?</p>
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src="https://blog.ssa.gov/wp-content/themes/firefly/assets/images/logo.jpg"/>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 12, 2024 1:36PM">
January 12, 2024 1:36PM </time>
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<p class="MsoNormal">Hi, Lana. Thanks for reading our blog and for your question. We strongly encourage in-office appointments. For more information about how to contact us, check out <a href="https://www.ssa.gov/pubs/marketing/EN-05-10558.pdf"><span style="color: blue;">How to Get Help from Social Security</span></a>. <span style="color: #2c3338;">You can also safely and conveniently conduct most of your business with us&nbsp;<a href="http://ssa.gov/myaccount"><span style="color: #3858e9;">online</span></a>. </span>We hope this helps.&nbsp;</p>
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<h3 class="fs2 fw6 mb0">Sally F.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 5, 2024 12:22PM">
January 5, 2024 12:22PM </time>
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<p>I have been trying to get assistance with my on-line application for 2 weeks. It states my app was received &amp; being reviewed on 10/26/2023. I mailed in my marriage certificate. I cannot get any update on the status of my app and my marriage certificate has not been returned. I have called several times and have been put on hold for 1-2 hours, but get disconnected every time prior to someone answering. How can I speak to a human being???</p>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 18, 2024 10:26AM">
January 18, 2024 10:26AM </time>
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<p class="MsoNormal" style="margin-bottom: 12.0pt;">We are sorry to hear of your experience, Sally. <span style="color: #2c3338;">For privacy reasons, w</span><span style="color: black;">e do not have access to personal information in this venue.&nbsp;</span>We encourage you to continue to work with your local <a title="office locator" href="http://www.ssa.gov/locator" target="_blank" rel="noopener">Social Security office</a>. You may ask to speak to a supervisor on your next call or visit. You can check the status of your application with your personal <a title="my Social Security account - check status" href="https://www.ssa.gov/apply/check-application-or-appeal-status">my Social Security account</a>. For details, check out our <a title="FAQs" href="https://faq.ssa.gov/en-US/Topic/article/KA-01729">Frequently Asked Questions</a>. You can also check status if you call us at 1-800-772-1213 and say &ldquo;application status.&rdquo; If you call Monday through Friday, 8:00 a.m. to 7 p.m., you can ask to speak with a representative. We hope this is resolved soon.</p>
<p class="MsoNormal" style="margin-bottom: 12.0pt;">&nbsp;</p>
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<h3 class="fs2 fw6 mb0">Alicia M.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 3, 2024 3:43PM">
January 3, 2024 3:43PM </time>
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<p>Can I make an appointment to go to my local office online?</p>
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<img alt="" class="mt0 br-100" width="60px" height="60px"
src="https://blog.ssa.gov/wp-content/themes/firefly/assets/images/logo.jpg"/>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 18, 2024 11:20AM">
January 18, 2024 11:20AM </time>
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<p><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Hi, Alicia. Thanks for reading our blog and for your question. You may be able to schedule an in-office appointment online if you need to apply for a <a title="SSN landing page" href="https://www.ssa.gov/number-card/replace-card" rel="nofollow ugc">new or replacement Social Security card</a>. To make an appointment for all other issues, you <span style="color: #2c3338;">can call us at 1-800-772-1213, Monday through Friday, from 8:00 a.m. to 7:00 p.m. For more information, check out our <a title="FAQs" href="https://faq.ssa.gov/en-us/Topic/article/KA-02771" rel="nofollow ugc">Frequently Asked Questions</a>. We hope this helps.</span></span></p>
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<h3 class="fs2 fw6 mb0">Nancy C.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 21, 2024 10:30AM">
January 21, 2024 10:30AM </time>
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<p>Can I get an appointment to talk to Barb? About a SSI</p>
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<img alt="" class="mt0 br-100" width="60px" height="60px"
src="https://blog.ssa.gov/wp-content/themes/firefly/assets/images/logo.jpg"/>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 25, 2024 9:06AM">
January 25, 2024 9:06AM </time>
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<div class="fs1 comment-body">
<p>Thanks for reading our blog, Nancy. The most convenient way to do business with us is to visit our <a href="http://www.ssa.gov" rel="nofollow ugc">website</a> to get information and use our <a href="https://www.ssa.gov/onlineservices/" rel="nofollow ugc">online services</a>. To schedule an appointment with your <a href="http://www.ssa.gov/locator" rel="nofollow ugc">local office</a>, please call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. Wait times to speak to a representative are typically shorter Wednesdays through Fridays or later in the day. We hope this helps. </p>
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<h3 class="fs2 fw6 mb0">Geneva M.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="December 29, 2023 6:50PM">
December 29, 2023 6:50PM </time>
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<p>I had a phone appointment scheduled for today, Dec 29 at 2:15<br />
Pm. I did not receive a call</p>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="January 4, 2024 4:45PM">
January 4, 2024 4:45PM </time>
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<p>We&#8217;re sorry to hear about your missed appointment, Geneva. Please call us at 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday to have one of our representatives reschedule the appointment for you with your <a href="http://ssa.gov/locator" rel="nofollow ugc">local office</a>. You can also safely and conveniently conduct most of your business with us <a href="http://ssa.gov/myaccount" rel="nofollow ugc">online</a>. We hope this helps.</p>
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<h3 class="fs2 fw6 mb0">Donna W.</h3>
<p class="fs1 gray-lighter mt0">
<time datetime="December 28, 2023 8:49AM">
December 28, 2023 8:49AM </time>
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<p>I don&#8217;t think it&#8217;s fair that people have been Waiting in line for hours for SSI to open. And people that don&#8217;t know about scanning QR CODE. Gets to go ahead. Very unfair</p>
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<h3 class="fs2 fw6 mb0">S.D.</h3>
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January 3, 2024 2:20PM </time>
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<p>Were sorry to hear about your experience, Donna. If you still need assistance, we encourage you to work with your local <a href="http://www.ssa.gov/locator" rel="nofollow ugc">Social Security office</a> or call us at 1-800-772-1213, Monday through Friday, between 8 a.m. and 7 p.m. You can also submit feedback by visiting our <a href="https://www.ssa.gov/agency/contact/" rel="nofollow ugc">How can we help?</a> webpage. Once there, select the “Email Us” link. This will take you to the “Email Our Support Team” form where you can submit a compliment, complaint, or suggestion. We hope this helps.</p>
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