Thanks for reading our blog and for your question, Chandra. You must be a U.S. citizen to create a my Social Security account. To learn more, check out our fact sheet, How to Create an Online Account.  If you want to access your Social Security Statement to check your benefit estimates and earnings record, we mail paper Statements to workers 60 years or older if they do not receive Social Security benefits or have not created a personal my Social Security account.  To learn how you can request a Statement by mail using a “Request For Social Security Statement” (Form SSA-7004), visit here. If still need assistance, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. We hope this helps. 

Hi, Pam. Thanks for reading our blog and for your question. If you are still having problems accessing your personal my Social Security account, you can call us at 1-800-772-1213, Monday through Friday, 8:00 a.m. to 7:00 p.m. Please say “Help Desk” at the voice prompt. Thanks!

“We cannot process your request at this time. Please try again later”.

I read online that this means I am locked out of my acct. and I can attempt to login after 24hrs. Is this true or do I need to call SSA during their bus. hrs.?

Thanks.

Hi, Alex. Thanks for using our blog and for your question. In a few instances, we use marketing firms to raise awareness of Social Security’s online services, and this includes creating a personal my Social Security account. With your account, you can get a Social Security statement.  We allow these firms to send email directly to individuals. Any links you find within these emails should always point to a “.gov/” web address. We hope this information is helpful.

We’re sorry you’re having difficulty creating your personal my Social Security account, MaryTheresa. To reach our my Social Security Help Desk, you can call us at 1-800-772-1213, Monday through Friday, between 8:00 a.m. and 7:00 p.m. After you hear, “How can I help you today?”, please respond, “Help Desk”.  For more information, check out our Frequently Asked Questions. If you still need assistance, please contact your local Social Security office. We hope this helps.