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nist-gov/www.nist.gov/baldrige-performance-excellence-program/about-baldrige-excellence-framework
Scott Williams 4063bef310 Initital commit.
2025-03-05 18:59:57 +00:00

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<h2><a href="/baldrige">Baldrige Performance Excellence Program</a></h2>
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<a href="/baldrige/how-baldrige-works" data-drupal-link-system-path="">How Baldrige Works</a>
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<a href="/baldrige/how-baldrige-works/about-baldrige/history" data-drupal-link-system-path="">History</a>
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<a href="/baldrige/how-baldrige-works/about-baldrige/history/how-baldrige-program-began" data-drupal-link-system-path="">How the Baldrige Program Began</a>
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<a href="/baldrige/how-baldrige-works/about-baldrige/baldrige-process-integrity" data-drupal-link-system-path="">Baldrige Process Integrity</a>
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<a href="/baldrige/how-baldrige-works/baldrige-director" data-drupal-link-system-path="">Baldrige Director</a>
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<a href="/baldrige/examiners-list" data-drupal-link-system-path="">Examiners</a>
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<a href="/baldrige/how-baldrige-works/baldrige-community/board-overseers" data-drupal-link-system-path="">Board of Overseers</a>
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<a href="/baldrige/how-baldrige-works/baldrige-community/executive-fellows" data-drupal-link-system-path="">Executive Fellows</a>
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<a href="/baldrige/how-baldrige-works/baldrige-community/baldrige-foundation" data-drupal-link-system-path="">Baldrige Foundation</a>
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<a href="/baldrige/how-baldrige-works/baldrige-community/state-local-baldrige-based-programs" data-drupal-link-system-path="">State &amp; Local Baldrige-Based Programs</a>
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<a href="/baldrige/how-baldrige-works/baldrige-community/baldrige-ambassadors" data-drupal-link-system-path="">Baldrige Ambassadors</a>
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<a href="/baldrige/how-baldrige-works/baldrige-community/communities-excellence-2026" data-drupal-link-system-path="">Communities of Excellence 2026</a>
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<a href="/baldrige/how-baldrige-works/baldrige-community/international-award-programs" data-drupal-link-system-path="">International Award Programs</a>
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<a href="/baldrige/how-baldrige-works/newsmedia-room" data-drupal-link-system-path="">News/Media Room</a>
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<a href="/baldrige/how-baldrige-works/newsmedia-room/researchers" data-drupal-link-system-path="">Researchers</a>
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<a href="/baldrige/self-assessing" data-drupal-link-system-path="">Self-Assessing</a>
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<a href="/baldrige/self-assessing/getting-started" data-drupal-link-system-path="">Getting Started</a>
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<a href="/baldrige/self-assessing/baldrige-key-terms" data-drupal-link-system-path="">Baldrige Key Terms</a>
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<a href="/baldrige/self-assessing/improvement-tools" data-drupal-link-system-path="">Improvement Tools</a>
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<a href="/baldrige/self-assessing/improvement-tools/foundations-successful-business" title="Foundations for a Successful Business" data-drupal-link-system-path="">Foundations for a Successful Business</a>
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<a href="/baldrige/self-assessing/improvement-tools/are-we-making-progress" data-drupal-link-system-path="">Are We Making Progress?</a>
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<a href="/baldrige/self-assessing/improvement-tools/are-we-making-progress-leaders" data-drupal-link-system-path="">Are We Making Progress as Leaders?</a>
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<a href="/baldrige/self-assessing/improvement-tools/easyinsight-take-first-step-toward-baldrige-self" data-drupal-link-system-path="">easyInsight: Take a First Step Toward a Baldrige Self-Assessment</a>
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<a href="/baldrige/self-assessing/improvement-tools/are-you-role-model-leader" data-drupal-link-system-path="">Are You a Role-Model Leader?</a>
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<a href="/baldrige/self-assessing/improvement-tools/integrating-baldrige-other-tools" data-drupal-link-system-path="">Integrating Baldrige with Other Tools</a>
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<a href="/baldrige/self-assessing/baldrige-sector" data-drupal-link-system-path="">Baldrige by Sector</a>
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<a href="/baldrige/self-assessing/baldrige-sector/manufacturing" data-drupal-link-system-path="">Manufacturing</a>
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<ul id="menu-baldrige-2-4-1" class="usa-sidenav__sublist">
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<a href="/baldrige/self-assessing/baldrige-sector/manufacturing/are-you-ready-address-your-business-challenges" data-drupal-link-system-path="">Are You Ready to Address Your Business Challenges and Get National Recognition?</a>
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<a href="/baldrige/self-assessing/baldrige-sector/service" data-drupal-link-system-path="">Service</a>
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<a href="/baldrige/self-assessing/baldrige-sector/small-business" data-drupal-link-system-path="">Small Business</a>
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<a href="/baldrige/self-assessing/baldrige-sector/education" data-drupal-link-system-path="">Education</a>
</li>
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<a href="/baldrige/self-assessing/baldrige-sector/health-care" data-drupal-link-system-path="">Health Care</a>
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<a href="/baldrige/self-assessing/baldrige-sector/nonprofitgovernment" data-drupal-link-system-path="">Nonprofit/Government</a>
</li>
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<a href="/baldrige/products-services" data-drupal-link-system-path="">Products &amp; Services</a>
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<ul id="menu-baldrige-3" class="usa-sidenav__sublist usa-accordion">
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<a href="/baldrige/products-services/baldrige-cybersecurity-initiative" data-drupal-link-system-path="">Baldrige Cybersecurity Initiative</a>
</li>
<li class="usa-sidenav__item">
<a href="/baldrige/products-services/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a>
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<li class="usa-sidenav__item">
<a href="/baldrige/products-services/baldrige-excellence-builder" data-drupal-link-system-path="">Baldrige Excellence Builder</a>
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<a href="/baldrige/products-services/baldrige-executive-fellows-program" data-drupal-link-system-path="">Baldrige Executive Fellows Program</a>
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<li class="usa-sidenav__item">
<a href="/baldrige/products-services/become-baldrige-examiner" data-drupal-link-system-path="">Become a Baldrige Examiner</a>
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<a href="/baldrige/become-baldrige-examiner-welcome" data-drupal-link-system-path="">Director Message</a>
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<a href="/baldrige/products-services/become-baldrige-examiner/examiner-role" data-drupal-link-system-path="">Examiner Role</a>
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<a href="/baldrige/baldrige-examiner-code-ethical-conduct" data-drupal-link-system-path="">Code of Ethical Conduct</a>
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<a href="/baldrige/baldrige-examiner-qualifications" data-drupal-link-system-path="">Qualifications</a>
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<a href="/baldrige/products-services/become-baldrige-examiner/apply" data-drupal-link-system-path="">Apply</a>
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<a href="/baldrige/testimonials-why-serve" data-drupal-link-system-path="">Testimonials</a>
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<a href="/baldrige/products-services/baldrige-examiner-training-experience" data-drupal-link-system-path="">Baldrige Examiner Training Experience</a>
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<a href="/baldrige/publications" data-drupal-link-system-path="">Publications</a>
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<a href="/baldrige/publications/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a>
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<a href="/baldrige/publications/baldrige-excellence-framework/businessnonprofit" data-drupal-link-system-path="">Business/Nonprofit</a>
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<a href="/baldrige/publications/baldrige-excellence-framework/education" data-drupal-link-system-path="">Education</a>
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<a href="/baldrige/publications/baldrige-excellence-framework/health-care" data-drupal-link-system-path="">Health Care</a>
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<a href="/baldrige/publications/baldrige-excellence-framework/baldrige-excellence-framework-graphics" data-drupal-link-system-path="">Baldrige Excellence Framework Graphics</a>
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<a href="/blogs/blogrige" data-drupal-link-system-path="">Blogrige</a>
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<a href="/blogs/blogrige/2024s-ceo-challenge-implement-systems-perspective-accelerating-speed-trust" data-drupal-link-system-path="">Insights on the Road to Performance Excellence</a>
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<a href="/baldrige/conferences" data-drupal-link-system-path="">Conferences</a>
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<a href="/baldrige/qe" data-drupal-link-system-path="">Quest for Excellence Conference</a>
</li>
<li class="usa-sidenav__item">
<a href="https://www.baldrigeconference.org" data-drupal-link-system-path="">Baldrige Fall Conference</a>
</li>
<li class="usa-sidenav__item">
<a href="/baldrige/conferences/baldrige-exhibit-schedule" data-drupal-link-system-path="">Baldrige Exhibit Schedule</a>
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<a href="/baldrige/award-recipients" data-drupal-link-system-path="">Award Recipients</a>
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<a href="/news-events/news/2024/10/nist-announces-2024-baldrige-awards-performance-excellence" data-drupal-link-system-path="">Current Baldrige Recipients</a>
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<a href="/news-events/news/2024/10/nist-announces-2024-baldrige-awards-performance-excellence/baldrige-best" data-drupal-link-system-path="">Baldrige Best Practice Spotlight</a>
</li>
</ul>
</li>
<li class="usa-sidenav__item">
<a href="/baldrige/award-recipients/name-trademark-guidelines" data-drupal-link-system-path="">Name &amp; Trademark Guidelines</a>
</li>
</ul>
</li>
<li class="usa-sidenav__item usa-sidenav__item--parent">
<a href="/baldrige/baldrige-award" data-drupal-link-system-path="">Baldrige Award</a>
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<ul id="menu-baldrige-7" class="usa-sidenav__sublist usa-accordion">
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<a href="/baldrige/baldrige-award/are-you-ready-apply-baldrige-award" data-drupal-link-system-path="">Are You Ready to Apply for the Baldrige Award?</a>
</li>
<li class="usa-sidenav__item">
<a href="/baldrige/baldrige-award/award-criteria" title="Baldrige Award" data-drupal-link-system-path="">Award Criteria</a>
</li>
<li class="usa-sidenav__item">
<a href="/baldrige/baldrige-award/how-apply" data-drupal-link-system-path="">How to Apply</a>
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<ul id="menu-baldrige-7-3" class="usa-sidenav__sublist usa-accordion">
<li class="usa-sidenav__item">
<a href="/baldrige/baldrige-award/how-apply/application-format" title="Application Format" data-drupal-link-system-path="">Application Format</a>
</li>
</ul>
</li>
<li class="usa-sidenav__item">
<a href="/baldrige/baldrige-award/award-cycle-overview" data-drupal-link-system-path="">Award Cycle Overview</a>
</li>
<li class="usa-sidenav__item">
<a href="/baldrige/baldrige-award/your-organization-eligible" data-drupal-link-system-path="">Is Your Organization Eligible?</a>
</li>
<li class="usa-sidenav__item">
<a href="/baldrige/baldrige-award/award-process-fees" data-drupal-link-system-path="">Award Process Fees</a>
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</li>
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<h2
class="nist-block__title"
>Connect with us</h2>
<div><div class="js-view-dom-id-fa16a1eb38039d24a28ce9c510cb446a1ba0a0301c02cd45c106e7e66db74f14">
<div><div class="views-field views-field-nid"><span class="field-content">
<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?qsp=2561" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a></div></span></div></div>
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class="nist-page__region nist-page__region--content tablet-lg:grid-col-8 desktop-lg:grid-col-9"
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class="nist-block"
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<h1 class="nist-page__title">About the Baldrige Excellence Framework</h1>
</div>
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class="nist-block"
>
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<h2 class="nist-social__title">Share</h2>
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title="Facebook" class="nist-social nist-social--facebook-gray">
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<a target="_blank" rel="noopener" href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://www.nist.gov/baldrige/about-baldrige-excellence-framework&amp;source=https://www.nist.gov/baldrige/about-baldrige-excellence-framework"
title="Linkedin" class="nist-social nist-social--linkedin-gray">
<span>Linkedin</span>
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<a target="_blank" rel="noopener" href="https://x.com/intent/tweet?url=https://www.nist.gov/baldrige/about-baldrige-excellence-framework&amp;status=https://www.nist.gov/baldrige/about-baldrige-excellence-framework"
title="X.com" class="nist-social nist-social--x-gray">
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<p>Whether your organization is new, is growing, or has existed for many years, it faces daily and long-term challenges. It also has strengths that have served you well so far. The Baldrige Excellence Framework helps you identify and leverage your strengths and prepare to face your challenges. Purchase the <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework booklet</a>. Choose the <a href="https://www.nist.gov/baldrige/self-assessing/improvement-tools">Baldrige Improvement Tool</a> that is right for you.</p>
<h2>How does Baldrige work?</h2>
<p>Baldrige is a nonprescriptive framework that empowers your organization to reach its goals, improve results, and become more competitive. It incorporates proven practices on current leadership and management issues into a set of questions that help you manage all the components of your organization as a unified whole.&nbsp;</p>
<p>The <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d409d323-38a1-4501-9898-f35840b344eb" href="/baldrige/core-values-and-concepts" title="Core Values and Concepts">Core Values and Concepts</a>, a set of beliefs and behaviors found in high-performing organizations, are the foundation of the Baldrige framework:&nbsp;</p>
<ul>
<li>Systems perspective</li>
<li>Visionary leadership</li>
<li>Customer-focused excellence</li>
<li>Valuing people</li>
<li>Agility and resilience</li>
<li>Organizational learning</li>
<li>Focus on success and innovation</li>
<li>Management by fact</li>
<li>Societal contributions</li>
<li>Ethics and transparency</li>
<li>Delivering value and results</li>
</ul>
<p>The Baldrige Criteria are organized into seven categories representing key areas of your organization: (1) Leadership; (2) Strategy; (3) Customers; (4) Measurement, Analysis, and Knowledge Management; (5) Workforce; (6) Operations; and (7) Results. Following are some of the key concepts and critical issues facing today’s organizations that are woven throughout these categories:</p>
<ul>
<li>Agility, resilience, and transformation</li>
<li>Workforce retention</li>
<li>Innovation</li>
<li>Diversity, equity, inclusion, and accessibility</li>
<li>Supply-chain resilience</li>
<li>Societal contributions, environmental sustainability, and the circular economy</li>
<li>The digital economy and the fourth industrial revolution</li>
<li>Cybersecurity</li>
</ul>
<h2>How Do I Know if Baldrige Is Right for My Organization?</h2>
<p>Baldrige is adaptable to any organization’s needs. In the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="cc60036f-505f-425e-8df4-d7c9eaf5ddda" href="/baldrige/baldrige-organizational-profile" title="Organizational Profile">Organizational Profile</a>, you describe what is important to your organization. You choose the <a href="https://www.nist.gov/baldrige/self-assessing/improvement-tools">improvement tools</a>&nbsp;that are most effective for your organization, assess your progress, and adapt accordingly.</p>
<h2>How do I know how I’m doing?</h2>
<p>With Baldrige, you assess and improve your processes along these dimensions:</p>
<ol>
<li><strong>Approach:</strong> How do you accomplish your organization’s work? How systematic and effective are your key approaches?</li>
<li><strong>Deployment:</strong> How consistently are your key approaches used in relevant parts of your organization?</li>
<li><strong>Learning:</strong> How well have you evaluated and improved your key approaches? How well have improvements been shared within your organization? Has new knowledge led to innovation?</li>
<li><strong>Integration:</strong> How well do your approaches reflect your current and future organizational needs? How well are processes and operations harmonized across your organization&nbsp;to achieve key organization-wide goals?</li>
</ol>
<p>With Baldrige, you assess your results along these dimensions:</p>
<ol>
<li><strong>Levels:</strong> What is your current performance on a meaningful measurement scale?</li>
<li><strong>Trends:</strong> Are the results improving, staying the same, or getting worse?</li>
<li><strong>Comparisons:</strong> How does your performance compare with that of competitors, or with benchmarks or industry leaders?</li>
<li><strong>Integration:</strong> Are you tracking results that are important to your organization? Are you using the results in decision making?</li>
</ol>
<p>As you respond to the Criteria questions and assess your responses, you will begin to identify strengths and gaps—first within the Criteria categories and then among them. The coordination of key processes, and feedback between your processes and your results, will lead to cycles of improvement. You will learn more and more about your organization and begin to define the best ways to build on your strengths, close gaps, and innovate.</p>
<h2><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="629bcc65-a9d4-4b47-a142-8c0bb4032a74" href="/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts" title="Baldrige Program Impacts"><strong>What is the impact of Baldrige?</strong></a></h2>
<p>Baldrige works with public and private sector partners to address critical national needs related to long-term success and sustainability, including <a href="https://www.nist.gov/baldrige/products-services/baldrige-cybersecurity-initiative">cybersecurity risk management</a>, <a href="http://www.communitiesofexcellence2026.org">excellence in U.S. communities</a>, and job quality (see the <a href="https://www.commerce.gov/work-us/job-quality-toolkit" title="https://www.commerce.gov/work-us/job-quality-toolkit">Job Quality Toolkit</a>).</p>
<p>Within the United States, state, regional, sector, and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="7d9a9117-5ddb-4251-9c88-5c6887f64113" href="/baldrige/how-baldrige-works/baldrige-community/state-local-baldrige-based-programs" title="State, Local, and Regional Baldrige-Based Award Programs">organizational performance and business excellence programs</a>&nbsp;use the Baldrige framework or a derivative as their organizational excellence model.</p>
<hr>
<h2>Getting Started</h2>
<p><a href="https://www.nist.gov/baldrige/how-baldrige-works">How Baldrige Works</a><br>
<a href="https://www.nist.gov/baldrige/products-services/baldrige-excellence-builder">Baldrige Excellence Builder</a><br>
<a href="https://www.nist.gov/baldrige/self-assessing">Self-Assessing Your Organization</a><br>
<a href="https://www.nist.gov/baldrige/baldrige-organizational-profile">Create an Organizational Profile</a><br>
<a href="https://www.nist.gov/baldrige/baldrige-award">Baldrige Award</a></p>
<hr>
<h3>Resources</h3>
<p class="noBorder"><a href="https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework">Purchase</a> Baldrige Excellence Framework <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, Education, Health Care<br>
<a class="media-link-ga " data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="d5e32f1e-9970-47f0-9fb9-fd1bcba8432e" data-file-url="/system/files/documents/2022/12/12/2023-2024-self-analysis-worksheet.docx" href="/document/2023-2024-self-analysis-worksheetdocx" title="2023-2024-self-analysis-worksheet.docx">Self-Analysis Worksheet</a> Word<br>
<a href="https://www.nist.gov/baldrige/products-services/baldrige-excellence-builder">Baldrige Excellence Builder</a><br>
<a href="https://www.nist.gov/baldrige/baldrige-key-terms">Baldrige Key Terms</a><br>
<a href="https://www.nist.gov/baldrige/self-assessing/improvement-tools">Baldrige Improvement Tools</a><br>
<a href="https://www.nist.gov/baldrige/publications/upload/The-Baldrige-Criteria-101.docx">The Baldrige Criteria 101</a> Word</p>
<h3>Related Links</h3>
<p><a href="https://www.nist.gov/baldrige/how-baldrige-works">How Baldrige Works</a><br>
<a href="https://www.nist.gov/baldrige/about-baldrige/baldrige-impacts">Baldrige Impacts</a><br>
<a href="https://www.nist.gov/baldrige/self-assessing">Self-Assessing Your Organization</a><br>
<a href="https://www.nist.gov/baldrige/products-services">Baldrige Products and Services</a><br>
<a href="https://www.nist.gov/baldrige/baldrige-award">Baldrige Award</a><br>
<a href="https://www.nist.gov/baldrige/award-recipients">Baldrige Award Recipient Listing</a><br>
<a href="https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-faqs#Framework">Baldrige FAQs</a></p>
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Created December 5, 2012, Updated February 10, 2023
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