nist-gov/www.nist.gov/blogs/blogrige/why-be-baldrige-examiner-apply-learning-your-organization
2025-03-05 18:59:57 +00:00

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<h1 class="nist-page__title">Why Be a Baldrige Examiner: Apply Learning to Your Organization</h1>
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<div class="daterange"><time datetime="2018-12-11T12:00:00Z">December 11, 2018</time>
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<span>By: </span>
<a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en">Christine Schaefer</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2018/12/10/baldrige-framework-beach.jpg?itok=5lM8Ustw" width="960" height="600" alt="Baldrige Examiner Theresa Trivette holding a Baldrige Excellence Framework Health Care in Florida at the beach her favorite place to &quot;Baldrige&quot;." title="Baldrige Examiner Theresa Trivette holding a Baldrige Excellence Framework Health Care in Florida at the beach her favorite place to &quot;Baldrige&quot;." typeof="foaf:Image" />
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Theresa Trivette
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<p>Theresa Trivette is chief nursing officer and vice president of patient care services&nbsp;at Adventist Health Florida Hospital Tampa. In recent years, she also has served four times as an annual&nbsp;volunteer on&nbsp;the <a href="https://www.nist.gov/baldrige/products-services/become-baldrige-examiner">Board of Examiners</a> for&nbsp;the <a href="https://www.nist.gov/baldrige/baldrige-award">Malcolm Baldrige National Quality Award</a>.</p>
<p>As a returning examiner in 2018, Trivette served on two different examiner teams during&nbsp;the <a href="https://www.nist.gov/baldrige/baldrige-award/award-cycle-overview">Baldrige Award process</a>. She joined&nbsp;a different team for&nbsp;a site visit after the applicant for her Consensus Review team did not move forward to the final phase of the evaluation process.</p>
<p>In the following Q&amp;A, she shares advice for new examiners and outlines&nbsp;a key benefit of being a&nbsp;Baldrige&nbsp;examiner—applying learning from Baldrige examiner training and organizational&nbsp;assessments&nbsp;back at work in&nbsp;ones own organization.</p>
<p><strong>How did you first become interested in being a Baldrige examiner?</strong></p><p></p>
<p></p><p>A coworker introduced me to the <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a>&nbsp;(which includes the <a href="https://www.nist.gov/baldrige/baldrige-criteria-commentary-health-care">Health Care Criteria for Performance Excellence</a>) when we were redesigning our organizations quality infrastructure. &nbsp;</p>
<p></p><p>I applied to serve as a Baldrige&nbsp;examiner to learn more about the Baldrige framework and how to apply what I learned to my&nbsp;work at a health care organization. After examiner training, I was hooked!!</p>
<p><strong>What were your impressions and highlights of your first training (the Examiner Preparation Course)? What have been highlights for you of annual examiner training in subsequent years?</strong></p><p></p>
<p>I was completely confused and unsure whether I would ever get comfortable enough to&nbsp;“trust the process.”</p>
<p>[Note: this&nbsp;popular saying among experienced Baldrige examiners&nbsp;suggests&nbsp;the confidence they have that the final product&nbsp;of their collaborative work will reflect the best thinking of the group,&nbsp;based on&nbsp;the Criteria for Performance Excellence, to help the assessed organization improve and excel in its performance.]&nbsp;&nbsp;</p>
<p>With every examiner training I completed in subsequent years, I have learned interesting tidbits from other examiners that have&nbsp;helped me hone my thinking&nbsp;and writing&nbsp;processes as an examiner.&nbsp;Each year,&nbsp; the framework and assessment process&nbsp;become&nbsp;more clear, and I now look forward to sharing my learnings and processes with new examiners.</p>
<p><strong>Would you please share your advice for a new&nbsp;examiner&nbsp;on being on a Consensus Review team&nbsp;(the second phase of the annual Baldrige Award process)?&nbsp;</strong></p><p></p>
<ol><li><p>Make sure you have read everyones work [in the draft online scorebook] in detail before team conference calls,&nbsp;to make the calls go more smoothly. &nbsp;</p></li>
<li><p>Dont wait until&nbsp;the last minute to get through the reviews; give yourself sufficient time to provide&nbsp;quality work to your peers. </p></li>
<li><p>Value everyones contribution, even if you dont agree with their initial analysis or&nbsp;scores in the first drafts. &nbsp;</p></li>
</ol><p></p><p><strong>&nbsp;</strong></p><strong>Similarly, would you please share your&nbsp;memorable learning experiences or tips for others from being on&nbsp;a site visit (the third and final phase of the award process)?</strong><p></p>
<p></p><p>&nbsp;This is t</p><p>he best learning Ive had yet as a Baldrige examiner. My tips:</p>
<ol><li><p>Be sure you get a mental break, a physical break, some solo time, and decent sleep every day during a site visit!</p></li>
<li><p>Always bring warm clothes for the hotel conference room where you will spend much of your time (those rooms are always frigid)! &nbsp;</p></li>
<li><p>Dont worry about food for the week: the Baldrige site visit monitor will make sure you are NEVER hungry! &nbsp;</p></li>
</ol><p><strong>Where is your favorite place to “Baldrige” (i.e., work independently on examiner training prework or a team&nbsp;assignment that is part of the Baldrige Award process)?</strong></p><p></p>
<p></p><p>On my lanai, overlooking the water</p>
<p><strong>How have you applied learning from your service as a Baldrige examiner to your work with your own or other organizations in health care?</strong></p><p></p>
<p></p><p>For my organization, I have created new data management systems and&nbsp;new communication vehicles and also managed our vendors more effectively, thanks to my Baldrige learning. &nbsp;</p>
<p></p><p>Anytime I am reevaluating a process or department at work now, I always look at those issues through the lens of the Baldrige framework to craft a successful future.</p>
<p><strong>How do your colleagues and family and friends view your service as a Baldrige examiner?</strong></p><p></p>
<p></p><p>My colleagues appreciate my knowledge and use me as a mentor and coach in their own lines of work.</p>
<p></p><p></p><p>My family and friends are very supportive of my service as an examiner. My husband happily takes over the home chores so I have enough free time to do Baldrige volunteer work. &nbsp;</p>
<p><strong>Would you please reveal the location where you most recently took a photo&nbsp;with your&nbsp;Baldrige framework booklet?</strong></p>
<p>On the&nbsp;lanai&nbsp;near&nbsp;my house—my favorite place to&nbsp;“Baldrige.”</p>
<hr><h4>Enrich Your Career and Improve Organizational Performance</h4>
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<p>T </p><div class="align-center nist-image">
<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2018/10/15/2018-baldrige-lead-custom-content-award.png?itok=MFVQoDR2" width="220" height="95" alt="2018 Baldrige Examiner Training HR.com LEAD Award winner for custom content programming continuing education program with emphasis on leadership/organizational development." title="2018 Baldrige Examiner Training HR.com LEAD Award winner for custom content programming continuing education program with emphasis on leadership/organizational development." typeof="foaf:Image">
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<h2>Become a Baldrige Examiner</h2>
<p>If you are looking for a one-of-a-kind professional development and networking opportunity, and the chance to make a meaningful contribution to organizational improvement and U.S. competitiveness, apply to serve as a volunteer on the <a href="https://www.nist.gov/baldrige/examiners-list">Baldrige Board of Examiners</a>.</p>
<h3><a href="https://www.nist.gov/baldrige/apply-become-baldrige-examiner"><strong>Apply Online Today</strong></a></h3>
<p>The 2019 Board of Examiner Application will be open from November 26, 2018, until January 7, 2019, 6:00 pm&nbsp;ET.</p>
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<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/community" hreflang="en">Community</a></div>
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<div class="text-with-summary"><p>Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and&nbsp;communications. She also has been highly involved in&nbsp;the Baldrige Award process, Baldrige examiner training, and other offerings of the program.</p><p>She is a Phi Beta Kappa graduate of the University of Virginia, where she was an&nbsp;Echols Scholar and a double major, receiving highest distinction for her&nbsp;thesis in the interdisciplinary Political &amp; Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on&nbsp;social and public policy issues.&nbsp;</p><p>When not working, she&nbsp;sits in&nbsp;traffic in one of the most congested regions of the country, receives consolation from her&nbsp;rescued&nbsp;beagles, writes poetry, practices hot&nbsp;yoga, and tries&nbsp;to cultivate&nbsp;a&nbsp;foundation for three&nbsp;kids to direct&nbsp;their own lifelong learning (and to PLEASE STOP YELLING at&nbsp;each other—after all, we'll never end wars if we can't even make peace at home!).</p></div>
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