1390 lines
103 KiB
Text
1390 lines
103 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">When Agility Is Painful (A Light-Hearted View of the Baldrige Core Values)</h1>
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<div class="daterange"><time datetime="2013-07-25T12:00:00Z">July 25, 2013</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en">Christine Schaefer</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2019/08/06/agility.jpg?itok=2iGCRzRz" width="750" height="321" alt="Cartoon image of man stretching his legs" typeof="foaf:Image" />
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<p>“Remember, agility is one of our core values!” That’s how a co-worker wrapped up the news of our organization’s planned migration to a new software suite for e-mail and other communication systems.</p>
|
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|
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<p>This is how some of us may have translated that message: “Turbulence ahead!”</p>
|
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<p>Sure enough, after the installation of the new computer programs, I hit a bump or two in navigating the different ways of communicating. But with the benefit of training resources and troubleshooting support, I soon made a successful migration. </p>
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<p>I suppose I would have been less comfortable learning to navigate the new systems if my view of the conversion wasn’t tempered by an appreciation of change as a constant in today’s organizations in every sector—and of employee flexibility as essential to high performance. Still, can any amount of emphasis on the value of agility—or any of the other ten Criteria core values—ever prepare employees to wholeheartedly, surefootedly embrace workplace changes that appear to be frontloaded with challenges?</p>
|
||
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||
<p>To be sure, I consider agility both a professional and a personal core value. It recently helped me survive until the end of my first 90-minute hot yoga class. “I’m building <em>agility</em>,” I reminded myself, trying to pay scant attention to the indicators that I may have lost most of my body weight in sweat in the 105-degree room. “These people are <em>agile</em>,” I mused, shaking the simultaneous observation that the rectangular mats hosting preternaturally stretched bodies around me were spaced in a grid precisely like graves.</p>
|
||
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<p>Still, my commitment to agility paid off: for after the point at which my pores became, in effect, broken water mains, my muscles stopped arguing against their limits and my bones ceased to press painfully into my organs. I had reached a new level of agility: I had melted into a puddle on my mat. And since the towel I brought was too small to absorb me, fortunately, I’m now reconstituted and more agile than ever.</p>
|
||
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<p>Such agility-testing experiences have led me to dream up some Dilbert-like scenarios in which the 11 performance-enhancing beliefs and behaviors that are foundational to the <a href="https://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfm">Baldrige Criteria for Performance Excellence</a> might be viewed in a new (unfavorable but humorous) light.</p>
|
||
|
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<p>Here are a few of those comical examples I consider safe enough to share publicly (you can test that assumption by coming back here to see if I’m ever allowed to blog again for the Baldrige Program):</p>
|
||
|
||
<p><strong>Criteria Core Value/Concept .... And </strong><strong>When to Invoke It</strong></p>
|
||
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||
<p><em>Organizational learning and agility: </em>When a manager expects that coming changes are going to rile the workforce</p>
|
||
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||
<p><em>Visionary leadership</em>: When a CEO appears to have made a series of short-term blunders</p>
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<p><em>Customer-focused excellence</em>: When a new policy is making employees’ jobs much harder (and at least one customer requested the change)</p>
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<p><em>Managing for innovation</em>: When a supervisor needs to pry a process away from a change-resistant lead who has long ensured its inefficiency</p>
|
||
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||
<p><em>Management by fact</em>: When the boss has solid data to support an unpopular decision</p>
|
||
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||
<p>I’ll save the other six Baldrige core values for anyone who wishes to continue in a similar light-hearted vein: <em>ethics and transparency, valuing people, focus on success, societal responsibility, delivery of results and value, </em>and<em> a systems perspective</em>.</p>
|
||
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||
<p>And to end this blog on a positive note—and one of the few completely serious things I’ve written so far—I remind you that these interrelated Baldrige core values are embedded in and demonstrated by high-performing organizations such as the <a href="http://www.baldrige.nist.gov/Contacts_Profiles.htm">Baldrige Award recipients</a>. All kidding aside, these key concepts are, as described in the Criteria, “the foundation for integrating key performance and operational requirements within a results-oriented framework that creates a basis for action, feedback, and sustainability.”</p>
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<a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/community" hreflang="en">Community</a></div>
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>About the author</h2>
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2017/10/25/Christine-Schaefer-2016.jpg?itok=5neDOeBx" width="100" height="100" alt="Picture of Christine Schaefer" typeof="foaf:Image" />
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/christine-schaefer"><span>Christine Schaefer</span>
|
||
</a></h3>
|
||
|
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</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p>Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program.</p><p>She is a Phi Beta Kappa graduate of the University of Virginia, where she was an Echols Scholar and a double major, receiving highest distinction for her thesis in the interdisciplinary Political & Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on social and public policy issues. </p><p>When not working, she sits in traffic in one of the most congested regions of the country, receives consolation from her rescued beagles, writes poetry, practices hot yoga, and tries to cultivate a foundation for three kids to direct their own lifelong learning (and to PLEASE STOP YELLING at each other—after all, we'll never end wars if we can't even make peace at home!).</p></div>
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</article>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
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<div class="nist-teaser__date">
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
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<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
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<div class="nist-teaser__content">
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<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
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>Comments</h2>
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Kay Kendall</span></span>
|
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on
|
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<span class="nist-comment__date">July 25, 2013 8:02 PM</span>
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<div class="nist-comment__content">
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<div class="text-long">Fabulous! I can't wait to see the creative examples others come up with for the remaining 6 core values.</div>
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<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
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