1454 lines
106 KiB
Text
1454 lines
106 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<h1 class="nist-page__title">Should Your Organization Have a Work from Home Pledge?</h1>
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class="font-body-md"
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<div class="daterange"><time datetime="2020-09-15T12:00:00Z">September 15, 2020</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2020/09/11/work-from-home-pledge.jpg?itok=GUxjzgau" width="960" height="600" alt="Father working and daughter e-learning form home." title="Father working and daughter e-learning form home." typeof="foaf:Image" />
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<span class="nist-image__credit-label">Credit:</span>
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goodluz/Shutterstock
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<p>In a recent blog, entitled <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="841a95ab-290d-4e19-b8ed-ae0f76ddd907" href="/blogs/blogrige/new-normal-will-require-re2st3" title="The New Normal Will Require RE<sup>2</sup>ST<sup>3</sup>">The New Normal Will Require RE<sup>2</sup>ST<sup>3</sup></a>, I asserted one of the components of the new normal will be long-term work from home (telework). I believe this shift will require all organizations to examine key factors associated with employee engagement. That is the topic of this blog post.</p>
|
||
|
||
<h3>Background</h3>
|
||
|
||
<p>Let me share some data and information relevant to our collective experiences over the last few months, as massive rapid shifts to telework occurred. </p>
|
||
|
||
<p><a href="https://www.bloomberg.com/news/articles/2020-08-03/the-pandemic-workday-is-48-minutes-longer-and-has-more-meetings">Bloomberg Business</a> reported on a study of 3.1 million people at more than 21,000 companies in 16 cities around the globe, comparing workforce behaviors over two eight-week periods one before and one after pandemic shifts to telework:</p>
|
||
|
||
<ul><li>With telework the average workday lasted 48.5 minutes longer</li>
|
||
<li>The number of meetings increased by 13%</li>
|
||
<li>The number of meeting attendees increased by 14% (The average length of meeting decreased by 20%.)</li>
|
||
<li>Internal e-mails increased by 5%</li>
|
||
<li>The number of e-mails sent "after hours" increased by 8%</li>
|
||
</ul><p>A <a href="https://www.bnnbloomberg.ca/-1.1425827">Bloomberg report</a> on U.S. workers concluded:</p>
|
||
|
||
<ul><li>People were working three additional hours in the U.S. and logging in at odd hours according to VPN data; there was a spike in usage from midnight to 3 a.m.</li>
|
||
<li>Boundaries between work and life have virtually disappeared</li>
|
||
<li>Burnt-out employees feel they have less free time than they had when they "wasted" hours commuting and they feel pressure from bosses to prove they are working</li>
|
||
<li>A survey of 1,001 U.S. employees conducted by Eagle Hill Consulting showed that almost half attributed their mental toll to an increased workload, the challenges of juggling personal and professional lives, and a lack of communication and support from their employer</li>
|
||
</ul><p>Recognizing the shift to remote work as a permanent change, the sports outfitter REI, has recently put its almost completed eight-acre new corporate headquarters on the market. Designed for the outdoor lifestyle the campus included such amenities as a fire pit, a blueberry bog, courtyards with native plants, and <em>al fresco</em> conference rooms. According to REI's chief customer officer, Ben Steele, "We're a national organization, and life outdoors looks different in, say, Atlanta than it does in Seattle than it does in Minneapolis or L.A." REI's stores are dispersed why shouldn't the same be true for HQ personnel.</p>
|
||
|
||
<p>Recognizing the stress and burn-out of employees, a large tax auditing firm, Withum, decided to give every employee Friday, August 28th off with instructions to disconnect and use the day to reset and recharge.</p>
|
||
|
||
<h3>Work from Home Pledge</h3>
|
||
|
||
<p>In late May 2020, cognizant of the strain on employees, IBM CEO Arvind Krishna, working with a group of IBMer's issued an eight-point <a href="https://www.linkedin.com/pulse/i-pledge-support-my-fellow-ibmers-working-from-home-during-krishna/">work from home pledge</a> to and for employees:</p>
|
||
|
||
<ol><li>I pledge to be family first.</li>
|
||
<li>I pledge to support flexibility for personal needs.</li>
|
||
<li>I pledge to support "not camera ready" (on video calls) times.</li>
|
||
<li>I pledge to be kind.</li>
|
||
<li>I pledge to set boundaries and prevent video fatigue.</li>
|
||
<li>I pledge to take care of myself.</li>
|
||
<li>I pledge to frequently check in on people.</li>
|
||
<li>I pledge to be socially connected with my coworkers.</li>
|
||
</ol><h3>Your Call to Action</h3>
|
||
|
||
<p>Your organization and its leaders probably have to address the new reality of some permanent work from home. A workforce pledge may be an option to consider. It may also be appropriate to acknowledge the added stress by having a periodic day to reset and recharge. Whatever you do, the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="Baldrige Excellence Framework">Baldrige Excellence Framework</a> offers some criteria questions that take on new meaning in the "new normal." Even if you have addressed all the criteria questions in the last year, it may be time to reconsider your answers. Here are some examples of topics to readdress (also proving the benefit of using the Baldrige framework in all situations):</p>
|
||
|
||
<ul><li>From the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="cc60036f-505f-425e-8df4-d7c9eaf5ddda" href="/baldrige/baldrige-organizational-profile" title="Baldrige Organizational Profile">Organizational Profile</a>, defining your organization's key characteristics, P.1a(3) on workforce profile
|
||
|
||
<ul><li>Do you have to reconsider employee segmentation?</li>
|
||
<li>What are new key drivers of employee engagement?</li>
|
||
<li>What are new health and safety requirements?<br>
|
||
</li>
|
||
</ul></li>
|
||
<li>From the Leadership category
|
||
<ul><li>How do your senior leaders create an environment for success, including setting culture, two-way communication, and development of future leaders?</li>
|
||
<li>How do senior leaders create a focus on action, including setting expectations and demonstrating personal accountability?<br>
|
||
</li>
|
||
</ul></li>
|
||
<li>From the Workforce category
|
||
<ul><li>How do you prepare your workforce for the changing capability and capacity needs?</li>
|
||
<li>How do you organize and manage at home and on site employees (and volunteers)?</li>
|
||
<li>How do you support your at home and on site employees with services and appropriate policies?</li>
|
||
<li>How do you assess workforce engagement?</li>
|
||
<li>How do you support the personal development of workforce members, manage their career development, and carry out succession planning?</li>
|
||
</ul></li>
|
||
</ul><h3>Some Concluding Reflections</h3>
|
||
|
||
<p>If a work from home pledge is right for your organization, how will you involve the workforce in its development? If it is not a good fit for your culture, why not? And, the big question, how will you maintain the all-important engagement of your workforce (without burnout)?</p>
|
||
|
||
<p>Please let me know how your organization is addressing these questions.<br>
|
||
</p>
|
||
|
||
<hr><div class="grid-row grid-gap">
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<div class="align-center nist-image">
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||
|
||
<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2018/12/14/2019-2020-baldrige-excellence-framework-cover.jpg?itok=jpscXFFP" width="224" height="288" alt="2019-2020 Baldrige Excellence Framework Business/Nonprofit cover artwork" title="2019-2020 Baldrige Excellence Framework Business/Nonprofit cover" typeof="foaf:Image">
|
||
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||
|
||
</div>
|
||
</div>
|
||
|
||
<div class="grid-col-9">
|
||
<h2>Baldrige Excellence Framework</h2>
|
||
|
||
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
||
|
||
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
||
|
||
<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education">Education</a>, and <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care">Health Care</a></p>
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<a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a></div>
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<h2
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class="nist-block__title"
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<article
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about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
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>
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
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</a>
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<div class="nist-teaser__content-wrapper">
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
|
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</a></h3>
|
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</header>
|
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
|
||
|
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<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
||
|
||
<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
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class="nist-block__title"
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
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<div class="nist-teaser__date">
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
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<article
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
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<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
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<div class="nist-teaser__content">
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<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
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<h2
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>Comments</h2>
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<section>
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Raviinder Talwar</span></span>
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on
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<span class="nist-comment__date">September 15, 2020 12:11 PM</span>
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<div class="text-long"><p>I sincerely appreciate your efforts and wishing all the very best</p>
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