1460 lines
108 KiB
Text
1460 lines
108 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">Preparing for Transition and Transformation</h1>
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<div class="daterange"><time datetime="2020-09-29T12:00:00Z">September 29, 2020</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2020/09/28/preparing-transition-transformation.jpg?itok=biKKgEWa" width="960" height="600" alt="A road going up to a cloud shaped as a question mark in the sky." title="A road going up to a cloud shaped as a question mark in the sky." typeof="foaf:Image" />
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<p>In a recent blog, entitled <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="841a95ab-290d-4e19-b8ed-ae0f76ddd907" href="/blogs/blogrige/new-normal-will-require-re2st3" title="The New Normal Will Require RE<sup>2</sup>ST<sup>3</sup>">The New Normal Will Require RE<sup>2</sup>ST<sup>3</sup></a>, I asserted two of the components of the new normal will be <em>transition</em> and <em>transformation</em>. But, how do you prepare strategically for transitions and organizational transformation, particularly in an environment of significant uncertainty? That is the topic of this blog post.</p>
|
||
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||
<p>The challenge all organizations face in the establishment of a new normal following the upheavals of 2020 is how to make rational decisions when so much is unknown about the future. I believe the place to start is by the examination of the data we have available.</p>
|
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<h3>Examination of Data</h3>
|
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<p>Einhorn in a recent <a href="https://hbr.org/2020/08/how-to-make-rational-decisions-in-the-face-of-uncertainty">HBR blog defines three types of data</a>: salient data, contextual data, and patterned data. Each type of data is subject to an interpretive bias that we must address as we prepare to do strategic planning. I think this is particularly necessary in times of upheaval.</p>
|
||
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||
<p>Salient data comprise noteworthy or surprising data that capture our attention. Examples would be the recent, severe declines in airline travel and hotel bookings. In April 2020 airline travel was down 94% relative to a year earlier. The tendency to overweight salient data could lead to biased conclusions, for example that there is no future for air travel.</p>
|
||
|
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<p>Contextual data are data presented in a way that could affect how we interpret it. The classic example is seeing a glass half empty vs. half full. How data are presented can impact our interpretation of the meaning and significance of the data.</p>
|
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|
||
<p>Patterned data are trend data that seem to have a meaningful form. We need to be careful not to look for trends that are due to random events or limited by the timeframe examined. For example, looking at airline travel and trending data only for the last half year would lead to the conclusion that airline travel is likely to stay very low.</p>
|
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<p>Data gathering is a critical first step in planning. However, particularly in times of great change, we must be careful in data interpretation to not be influenced by near-term biases.</p>
|
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<h3>Strategic Planning</h3>
|
||
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||
<p>I believe there are several options for proceeding once the data have been interpreted and the environment scanned. I have suggested a few below.</p>
|
||
|
||
<p>To start, we must remember that every cloud has a silver lining. And every <em>crisis</em> also presents us with a <em>crisis of opportunity</em> that should be considered for strategic pursuit. As El-Erian points out in a <a href="https://www.project-syndicate.org/commentary/covid-silver-linings-playbook-by-mohamed-a-el-erian-2020-09">recent Project Syndicate Newsletter,</a> in responding to the pandemic we are living through a period of rapid invention and innovation. Scientists around the world are sharing information. New collaborations among former competitors are extensive. Dynamic public-private collaborations are expanding ecosystem possibilities for the future. Two examples of these recent collaborations are the work on vaccine development and the <a href="https://www.pewtrusts.org/en/research-and-analysis/reports/2020/02/how-states-are-expanding-broadband-access">collaborations to achieve community-wide broadband access</a>. These silver linings should be exploited for the future.</p>
|
||
|
||
<p>Caffaro in a <a href="https://leadchangegroup.com/think-tomorrow-act-today-making-strategy-matter/">Lead Change blog </a>points out that COVID-19 has given organizations great insight into what was not working well. He suggests that we examine those shortcomings for opportunities to innovate. He also recommends that we reexamine our organization's vision to see if it still fits. If not, restate that vision and refine plans and operations accordingly.</p>
|
||
|
||
<p>Different organizations and industries will have varying degrees of uncertainty going forward. Organizations need to assess their level of uncertainty and then choose a planning model. If your future is pretty clear, use classic approaches to strategic planning. If you envision a limited number of situations, scenario planning may be appropriate. Coutney, Kirkland, and Viguerie in a classic <a href="https://hbr.org/1997/11/strategy-under-uncertainty">Harvard Business Review article from 1997</a> comment on planning in a highly uncertain environment. They suggest using technology forecasting and scenario planning in combination with selecting a strategic posture for your organization. Will you be shaping your industry's future, will you be adapting to change, or will you make incremental investments that keep you poised to make a commitment to a particular strategy in the future? Build a portfolio of strategic moves based on your chosen posture. The authors suggest the option of <em>big bets</em> if you want to be at the forefront, <em>more limited bets</em> if you want to enable ramp up or scale back as the environment evolves, or <em>no-regrets moves</em> if you only want to currently exercise actions that pay off in any future.</p>
|
||
|
||
<p>In extreme uncertainty, one approach to planning is referred to by Deloitte as <em><a href="https://www2.deloitte.com/content/dam/insights/us/articles/4615_Zoom-out-zoom-in/DI_Zoom-out-zoom-in.pdf">Zoom Out/Zoom In</a>. </em>Zoom out to the 10-20 year horizon; this expands your horizons beyond any current constraints. What kind of organization do you want to be in 20 years? What might your industry and society look like? Then zoom in on the next 6-12 months and explore the highest priority things you can do now and stop doing now to meet your 20-year vision. Finally, reassess on a regular basis to become agile and resilient. This approach to planning removes any blind spots due to current uncertainty and doubts.</p>
|
||
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<h3>Can Baldrige Help?</h3>
|
||
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||
<p>The <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="Baldrige Excellence Framework">Baldrige Excellence Framework</a> Criteria <a href="https://www.nist.gov/baldrige/baldrige-criteria-commentary#strategy">category 2</a> on Strategy starts with three fundamental considerations that can help you with your options:</p>
|
||
|
||
<ol><li>How will you collect and analyze relevant data and information for use in your strategic planning? How will you consider key elements of risk?</li>
|
||
<li>How will you conduct your strategic planning?</li>
|
||
<li>How will you incorporate innovation?</li>
|
||
</ol><p>Within the Criteria's series of detailed questions about how you conduct your strategic planning, there is a specific question:</p>
|
||
|
||
<ul><li> How does your strategic planning process address the potential need for transformational change, prioritization of change initiatives, and organizational agility?</li>
|
||
</ul><p>Our state of uncertainty will definitely continue for the near future. However, that is not a reason to sit still and wait. The time to start gathering information and planning is now, no matter what posture you choose.<br>
|
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</p>
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<h2>Baldrige Excellence Framework</h2>
|
||
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<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
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<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
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|
||
<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education">Education</a>, and <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care">Health Care</a></p>
|
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</div>
|
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|
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|
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|
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|
||
|
||
|
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<div class="nist-tags">
|
||
<a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a></div>
|
||
|
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|
||
</div>
|
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|
||
<div
|
||
class="nist-block"
|
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>
|
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|
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<h2
|
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class="nist-block__title"
|
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>About the author</h2>
|
||
|
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<div class="nist-field nist-field--label-hidden entity-reference">
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<div class="nist-field__items">
|
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<div class="nist-field__item">
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|
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<article
|
||
about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
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|
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</a>
|
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</div>
|
||
|
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</div>
|
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
|
||
</a></h3>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
|
||
|
||
<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
||
|
||
<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
|
||
|
||
</div>
|
||
</div>
|
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</article>
|
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class="views-element-container nist-block"
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>
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<h2
|
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class="nist-block__title"
|
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>Related posts</h2>
|
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|
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<div><div class="js-view-dom-id-b0000576e34726fcddc61ea022c67bd3054aaa904655544d7594b92b2df4c2ad">
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<article
|
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
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>
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
|
||
</div>
|
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||
</div>
|
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|
||
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|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
|
||
|
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</div>
|
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|
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</div>
|
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</div>
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|
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|
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|
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
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>
|
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
||
|
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</a>
|
||
</div>
|
||
|
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</div>
|
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
||
</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
|
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|
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|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
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</article>
|
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</div>
|
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<div>
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|
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<article
|
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about="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
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>
|
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
|
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|
||
</a>
|
||
</div>
|
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|
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|
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
|
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</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
|
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|
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|
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</header>
|
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
|
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|
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|
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</article>
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<h2
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class="nist-block__title"
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>Comments</h2>
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Guru Rao</span></span>
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on
|
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<span class="nist-comment__date">September 30, 2020 8:18 AM</span>
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<div class="text-long"><p>Hi, I am glad that I have gone through such an astonishing post, Thanks for sharing !</p>
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<article data-comment-user-id="0" id="comment-95796" class="nist-comment js-comment">
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Shehryar Joiya</span></span>
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on
|
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<span class="nist-comment__date">October 6, 2020 5:46 PM</span>
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<div class="text-long"><p>keep sharing this type of informative content. I actually like the content very much. This is a very informative content.</p>
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