1613 lines
110 KiB
Text
1613 lines
110 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">My Life as a Plumber</h1>
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<div class="daterange"><time datetime="2023-01-10T12:00:00Z">January 10, 2023</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2023/01/05/my-life-as-a-plumber.jpg?itok=Wxz2akhM" width="960" height="600" alt="Plumbing for a sink inside the cabinet. Home maintenance (Key Work System). Plumbing repairs electrical repairs and upgrades yard maintenance supplier management (Key Work Processes)." typeof="foaf:Image" />
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<span class="nist-image__credit-label">Credit:</span>
|
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|
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Harry Hertz
|
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</div>
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</figcaption>
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</figure>
|
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|
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|
||
<h3>Background</h3>
|
||
|
||
<p>It all started with my bathroom sink. I noticed that it was draining slowly and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it. A look into the cabinet below the sink revealed that the ball socket and lever had become loose, freeing the stopper to be removed. The bigger problem was that it also resulted in water escaping through the seal so that the vanity had a good bit of water in it. You know, that vanity that has spare medicines, sunscreen, cleaning supplies, etc. The vanity that you've been meaning to clean out for a long time. And now I had that cleaning opportunity at the least opportune time!</p>
|
||
|
||
<p>My wife helped with the clean-up and drying of wet contents. I then proceeded to clean out the drain, without removing the sink trap. I tried to remove the trap but the plastic, threaded lock nuts were frozen. I had had experience with that once before and ended up breaking the plastic pipe because I torqued the nuts too hard.</p>
|
||
|
||
<p>Fortunately, all is good now, and the vanity is also clean! And I had a chance to think about my personal work processes and work systems!</p>
|
||
|
||
<h3>Work Processes and Work Systems</h3>
|
||
|
||
<p>Before you think I have gone off the deep end, let me explain. As a homeowner, one of my key <em>work systems</em> is home maintenance. Within that system, I have a number of key <em>work processes</em>:</p>
|
||
|
||
<ul>
|
||
<li>plumbing repairs</li>
|
||
<li>electrical repairs and upgrades</li>
|
||
<li>yard maintenance</li>
|
||
<li>supplier management</li>
|
||
</ul>
|
||
|
||
<p>As a refresher, the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="Baldrige Excellence Framework">Baldrige Excellence Framework®</a> defines <em>work systems</em> as "the coordinated combination of internal work processes and external resources that you need to develop and produce products (and services)...." <em>Work processes</em> are "your most important internal value-creation processes."</p>
|
||
|
||
<p>A key question for me when I face a maintenance issue is, Do I use my internal work process for repair/maintenance or do I use my supplier management process? The decision is based on whether I can do it more effectively (including cost control) and efficiently with my own workforce (my wife and I) or with a supplier. </p>
|
||
|
||
<h3>Workforce Capability and Capacity</h3>
|
||
|
||
<p>Part of the decision-making process involves an assessment of our ability (<em>capability</em>) and time availability (<em>capacity</em>) to carry out the process. In the case of the sink drain, we had both the <em>capability</em> and <em>capacity</em>, coupled with the enhanced efficiency of doing the repair internally.</p>
|
||
|
||
<h3>The Right Choice</h3>
|
||
|
||
<p>So how does this discussion affect your organization (and also your family)? The choice of using your own <em>work process</em> or relying on your larger <em>work system</em> of suppliers, partners, and collaborators can change over time.</p>
|
||
|
||
<p>Let me illustrate with another personal example. Part of my yard maintenance <em>work process</em> for many years involved mowing my lawn on a lawn tractor. It gave me a release from my regular Baldrige work and also afforded some free time to reflect. When I was unavailable, I had two sons as part of my workforce who were eager to ride the tractor. They no longer live at home, so my workforce has been reduced. Furthermore, I have found that, while I still have the capability to mow, our family capacity to mow has shrunk. And I have found other things to occupy my time. So mowing is now contracted out as part of my home maintenance <em>work system</em> and has become part of my supply-chain management process.</p>
|
||
|
||
<h3>How about Your Organization?</h3>
|
||
|
||
<p>When is the last time you strategically weighed decisions about your <em>work systems</em>? Are there <em>work processes</em> you should move to your supply network? Are there <em>work processes</em> you should bring in house to enhance effectiveness or efficiency and maybe better manage risk? Please, give it some thought!<br>
|
||
</p>
|
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|
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<hr>
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<figure class=" align-center nist-image" role="group">
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<div>
|
||
|
||
<img alt="2023-2024 Baldrige Excellence Framework Business/Nonprofit cover artwork" height="480" loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2022/12/12/2023-2024-Baldrige-Excellence-Framework-cover.jpg?itok=CnAq2c1t" typeof="foaf:Image" width="373">
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<figcaption class="nist-image__caption"></figcaption>
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</figure>
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|
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|
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</div>
|
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|
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<div class="grid-col-9">
|
||
<h2>2023–2024 Baldrige Excellence Framework®</h2>
|
||
|
||
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
||
|
||
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
||
|
||
<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, Education and Health Care available mid-February</p>
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class="nist-block"
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>
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<div class="nist-tags">
|
||
<a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
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||
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class="nist-block"
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>About the author</h2>
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about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
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|
||
<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
|
||
</a></h3>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
|
||
|
||
<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
||
|
||
<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
</div>
|
||
</div>
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||
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||
</div>
|
||
|
||
<div
|
||
class="views-element-container nist-block"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Related posts</h2>
|
||
|
||
<div><div class="js-view-dom-id-a7b2ba19253977e81d417a76fe23e71e54015ace5623047a383beff5fe74142c">
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<div>
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||
|
||
<article
|
||
about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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|
||
</a>
|
||
</div>
|
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|
||
</div>
|
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<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
<div>
|
||
|
||
<article
|
||
about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
<div>
|
||
|
||
<article
|
||
about="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
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|
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|
||
</div>
|
||
|
||
|
||
<div
|
||
class="nist-block no-print"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Comments</h2>
|
||
|
||
<section>
|
||
|
||
|
||
|
||
|
||
<article data-comment-user-id="0" id="comment-112946" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Nancy Miles </span></span>
|
||
on
|
||
<span class="nist-comment__date">January 10, 2023 10:23 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1673365187"></mark>
|
||
</p>
|
||
|
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<div class="nist-comment__permalink"><a href="#comment-112946">Permalink</a></div>
|
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</footer>
|
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|
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<div class="nist-comment__content">
|
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<div class="text-long"><p>Great read... love the analogy!</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
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||
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</article>
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|
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<article data-comment-user-id="0" id="comment-112961" class="nist-comment js-comment">
|
||
|
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|
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<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Garcia J Matthew</span></span>
|
||
on
|
||
<span class="nist-comment__date">January 11, 2023 1:49 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1673448756"></mark>
|
||
</p>
|
||
|
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<div class="nist-comment__permalink"><a href="#comment-112961">Permalink</a></div>
|
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|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>So he was not a plumber after all just a fancy novelist</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
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<a href="/comment/reply/node/1725581/comment_node_blog/112961">Reply</a></li></ul>
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</article>
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|
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<article data-comment-user-id="0" id="comment-116261" class="nist-comment js-comment">
|
||
|
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|
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<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Anonymous</span></span>
|
||
on
|
||
<span class="nist-comment__date">July 12, 2023 6:44 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1689601206"></mark>
|
||
</p>
|
||
|
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<div class="nist-comment__permalink"><a href="#comment-116261">Permalink</a></div>
|
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|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>Thank you for this great information.</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
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<li class="comment-reply nist-comment__link">
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|
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<article data-comment-user-id="0" id="comment-116276" class="nist-comment js-comment">
|
||
|
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|
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<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">PRNV services</span></span>
|
||
on
|
||
<span class="nist-comment__date">July 17, 2023 7:51 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1689601216"></mark>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-116276">Permalink</a></div>
|
||
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||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>Thank you for the great information.</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
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<article data-comment-user-id="0" id="comment-116341" class="nist-comment js-comment">
|
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<footer class="nist-comment__info">
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<p class="submitted">
|
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">PRNV services</span></span>
|
||
on
|
||
<span class="nist-comment__date">July 21, 2023 1:13 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1722014978"></mark>
|
||
</p>
|
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<div class="nist-comment__permalink"><a href="#comment-116341">Permalink</a></div>
|
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<div class="nist-comment__content">
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||
<div class="text-long"><p>Thank you for sharing this information.</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
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</article>
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<article data-comment-user-id="0" id="comment-155541" class="nist-comment js-comment">
|
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<footer class="nist-comment__info">
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<p class="submitted">
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">helloobhaiaah</span></span>
|
||
on
|
||
<span class="nist-comment__date">July 26, 2024 12:19 PM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1740432140"></mark>
|
||
</p>
|
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<div class="nist-comment__permalink"><a href="#comment-155541">Permalink</a></div>
|
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</footer>
|
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|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>This was good information</p>
|
||
</div>
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||
|
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<ul class="links inline nist-comment__links">
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<li class="comment-reply nist-comment__link">
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</article>
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<article data-comment-user-id="0" id="comment-158521" class="nist-comment js-comment">
|
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<footer class="nist-comment__info">
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<p class="submitted">
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Nathan</span></span>
|
||
on
|
||
<span class="nist-comment__date">February 24, 2025 1:42 PM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1740432340"></mark>
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</p>
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<div class="nist-comment__permalink"><a href="#comment-158521">Permalink</a></div>
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</footer>
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|
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<div class="nist-comment__content">
|
||
<div class="text-long"><p>Great perspective on balancing DIY vs. outsourcing! That decision-making process—assessing capability, capacity, and efficiency—is something homeowners and businesses alike should consider more often. The sink repair turned into a perfect analogy for evaluating work systems. Also, totally relate to unexpected home repairs leading to long-overdue cleaning projects! Thanks for sharing this thoughtful approach—it’s a great reminder to reassess how we manage both home and business tasks.</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
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