1422 lines
106 KiB
Text
1422 lines
106 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<h1 class="nist-page__title">Meet the Five "Al" Siblings and Their Young Cousin</h1>
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<div class="daterange"><time datetime="2023-12-12T12:00:00Z">December 12, 2023</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2023/12/08/Meet-their--Five-Al-Siblings-and-Their-Young-Al-Cousin_1.jpg?itok=TuaBkThW" width="960" height="600" alt="Hello my name is al name badge showing 5 siblings named al and their younger cousin al." typeof="foaf:Image" />
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<span class="nist-image__credit-label">Credit:</span>
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rangizzz/Shtterstock, VGstockstudio/Shutterstock, Here/Shutterstock
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<p>Let me introduce the five "Al" siblings: information<em>al</em>, aspiration<em>al</em>, foundation<em>al, </em>direction<em>al</em>, and decision<em>al</em>. Also, meet their young cousin, surviv<em>al</em>.</p>
|
||
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||
<p>In my years of learning about organizations and teaching graduate students about strategy and organizational analysis, I have seen several key concepts that are extremely important and also hard to visualize or implement in a meaningful way. So, I have associated each of them with an <em>al</em> sibling and, more recently, added their cousin, another <em>al</em>.</p>
|
||
|
||
<p>The concepts (in the order of the <em>al</em>'s above) are mission, vision, values, goals, and outcomes. And the added concept is resilience.</p>
|
||
|
||
<p>I will discuss each concept and its <em>al</em> name below, using definitions from the Glossary of Key Terms<em> </em>in the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="2023-2024 Baldrige Excellence Framework"><em>2023-2024</em> <em>Baldrige Excellence Framework®</em></a>.</p>
|
||
|
||
<h3>Mission</h3>
|
||
|
||
<p>The Glossary of Key Terms defines mission as <strong>your organization's overall function</strong>. It answers the question, "What is your organization trying to accomplish?"</p>
|
||
|
||
<p>Your mission is <strong><em>informational</em> </strong>for your employees, customers, and other stakeholders. It ensures that everyone understands what you are about and that your employees are all on the same page when it comes to defining what is important.</p>
|
||
|
||
<h3>Vision</h3>
|
||
|
||
<p>Your vision is <strong>your organization's desired future state</strong>. It describes where your organization is headed, what it intends to be, or how it wishes to be perceived in the future.</p>
|
||
|
||
<p>Your vision should be <strong><em>aspirational</em></strong> (and also<em> inspirational</em>). I like to think of vision, whether personal or organizational, as what you want to be "when you grow up." It sets a tone for the future and should excite employees and other stakeholders to want to join you on the journey to that future.</p>
|
||
|
||
<h3>Values</h3>
|
||
|
||
<p>Your values are <strong>the guiding principles and behaviors that embody how your organization and its people are expected to operate</strong>. Values influence and reinforce your organization's desired culture. They support and guide the decisions made by every workforce member, helping your organization accomplish its mission and attain its vision appropriately.</p>
|
||
|
||
<p>Your values are <em><strong>foundational.</strong></em> They guide every action and decision your organization and its leaders make. Your senior leaders should be role models for acting in alignment with your values. While mission and vision may change over time, values are enduring and should be updated with careful consideration.</p>
|
||
|
||
<p>I like to think of values as both boundary conditions and empowerment conditions. No decision or action should violate the organization's values. They are the boundaries of behavior. And any member of the organization should feel empowered to make decisions that live up to the organization's values. </p>
|
||
|
||
<h3>Goals</h3>
|
||
|
||
<p>Goals are <strong>future conditions or performance levels that your organization intends or desires to attain</strong>. </p>
|
||
|
||
<p>Goals are <strong><em>directional</em></strong>. They may be both short- and longer-term. By setting a clear direction for the organization's efforts, they are ends that guide actions. These goals may be set to meet or exceed a competitor's performance, to achieve a strategic objective, or in the case of "stretch goals" to encourage out-of-the-box thinking and to innovate for breakthrough achievement.</p>
|
||
|
||
<p>Goals may be quantitative or qualitative, such as achieving a new product launch by a certain date. Goals are unifying pointing all of the workforce in a common direction.</p>
|
||
|
||
<h3>Outcomes</h3>
|
||
|
||
<p>Outcomes are <strong>the end results of your organization's efforts</strong>. Outcomes measure the impact of your work on key stakeholders.</p>
|
||
|
||
<p>Outcomes are <em><strong>decisional</strong></em>. Outcomes are the measures of goal achievement or non-achievement. Based on those outcomes, decisions should be made about next steps and future goals. If stated goals have been achieved, they might have impacted some stakeholders in unexpected ways (both positive and negative). Decisions need to be made to correct unintended consequences or to capitalize on unexpected opportunities.</p>
|
||
|
||
<h3>Resilience</h3>
|
||
|
||
<p>Resilience is <strong>an organization's ability to anticipate, prepare for, and recover from disasters, emergencies, and other disruptions</strong>. When disruptions occur, resilient organizations protect and enhance workforce and customer engagement, supply-network and financial performance, organizational productivity, and community well-being.</p>
|
||
|
||
<p>Resilience is about <em><strong>survival</strong></em>. In the uncertain, and sometimes chaotic, environment of recent years and likely in the future, as well, an organization's ability not only to "bounce back" but also to continue operating through a disruption will be a condition of survival.</p>
|
||
|
||
<p>Forefront organizations will capitalize on disruptions not only to survive but also to thrive and "bounce forward" into leadership positions. Innovators will not only bounce forward, but also be the cause of positive disruptions in their marketplace. </p>
|
||
|
||
<h3>The Family</h3>
|
||
|
||
<p>The family of "Al" siblings and their newer cousin cannot be a dysfunctional family. Instead, an integration of mission, vision, values, goals, outcomes, and resilience is needed. This requires a trusting culture, a solid governance infrastructure, and agility as performance system (organizational family) characteristics.</p>
|
||
|
||
<p>How healthy is <em>your</em> organizational family?<br>
|
||
</p>
|
||
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<div>
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||
|
||
<img alt="2023-2024 Baldrige Excellence Framework Business/Nonprofit cover artwork" height="480" loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2022/12/12/2023-2024-Baldrige-Excellence-Framework-cover.jpg?itok=CnAq2c1t" typeof="foaf:Image" width="373">
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</figure>
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|
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</div>
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|
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<div class="grid-col-9">
|
||
<h2>Baldrige Excellence Framework®</h2>
|
||
|
||
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework®</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence®, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
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|
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<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
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|
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<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1456338f-3700-4348-81b9-3c7bb4f122ce" href="/baldrige/publications/baldrige-excellence-framework/education" title="Baldrige Excellence Framework (Education)">Education</a>, and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="60e4dd30-b690-43ab-b954-770653ddd218" href="/baldrige/publications/baldrige-excellence-framework/health-care" title="Baldrige Excellence Framework (Health Care)">Health Care</a></p>
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<a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a>, <a href="/blogrige-categories/community" hreflang="en">Community</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
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class="nist-block"
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>
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<h2
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class="nist-block__title"
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>About the author</h2>
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about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
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>
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
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</a></h3>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
|
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|
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<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
||
|
||
<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
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class="nist-block__title"
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<div><div class="js-view-dom-id-b179cffdd3f8bed6d5b981016689d16424cd7a46c7f9fd3643ef1b0debcb0d78">
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
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</a></h3>
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<div class="nist-teaser__date">
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
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<article
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<div class="nist-teaser__image">
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</a>
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
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