nist-gov/www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization
2025-03-05 18:59:57 +00:00

1409 lines
106 KiB
Text
Raw Blame History

This file contains invisible Unicode characters

This file contains invisible Unicode characters that are indistinguishable to humans but may be processed differently by a computer. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

<!DOCTYPE html>
<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
<head>
<meta charset="utf-8" /><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"37b7ccb661",applicationID:"1089704227"};;/*! For license information please see nr-loader-rum-1.283.2.min.js.LICENSE.txt */
(()=>{var e,t,r={122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},217:(e,t,r)=>{"use strict";r.d(t,{D0:()=>m,gD:()=>v,xN:()=>h});r(860).K7.genericEvents;const n="experimental.marks",i="experimental.measures",o="experimental.resources",a=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var s=r(614),c=r(944),u=r(384),l=r(122);const d="[data-nr-mask]",f=()=>{const e={feature_flags:[],experimental:{marks:!1,measures:!1,resources:!1},mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},get feature_flags(){return e.feature_flags},set feature_flags(t){e.feature_flags=t},generic_events:{enabled:!0,autoStart:!0},harvest:{interval:30},jserrors:{enabled:!0,autoStart:!0},logging:{enabled:!0,autoStart:!0},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,autoStart:!0},performance:{get capture_marks(){return e.feature_flags.includes(n)||e.experimental.marks},set capture_marks(t){e.experimental.marks=t},get capture_measures(){return e.feature_flags.includes(i)||e.experimental.measures},set capture_measures(t){e.experimental.measures=t},capture_detail:!0,resources:{get enabled(){return e.feature_flags.includes(o)||e.experimental.resources},set enabled(t){e.experimental.resources=t},asset_types:[],first_party_domains:[],ignore_newrelic:!0}},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:s.wk,inactiveMs:s.BB},session_replay:{autoStart:!0,enabled:!1,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){a(t)?e.mask_selector="".concat(t,",").concat(d):""===t||null===t?e.mask_selector=d:(0,c.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){a(t)?e.block_selector+=",".concat(t):""!==t&&(0,c.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,c.R)(7,t)}},session_trace:{enabled:!0,autoStart:!0},soft_navigations:{enabled:!0,autoStart:!0},spa:{enabled:!0,autoStart:!0},ssl:void 0,user_actions:{enabled:!0,elementAttributes:["id","className","tagName","type"]}}},g={},p="All configuration objects require an agent identifier!";function m(e){if(!e)throw new Error(p);if(!g[e])throw new Error("Configuration for ".concat(e," was never set"));return g[e]}function h(e,t){if(!e)throw new Error(p);g[e]=(0,l.a)(t,f());const r=(0,u.nY)(e);r&&(r.init=g[e])}function v(e,t){if(!e)throw new Error(p);var r=m(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>d});var n=r(122),i=r(384),o=r(154),a=r(324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0,harvester:void 0},l={};function d(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!l[e])throw new Error("Runtime for ".concat(e," was never set"));return l[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");l[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(l[e],"harvestCount")||Object.defineProperty(l[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=l[e])}},324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.283.2",i="PROD",o="CDN"},154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>l,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,l=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>d,x3:()=>u});var n=r(836),i=r(606),o=r(860),a=r(646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};l(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function l(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function d(e="",t="feature",r=!1){if(l(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(990),o=r(371),a=r(646),s=r(607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},l={},d=!1;try{d=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=m(e),l=c.length,d=0;d<l;d++)c[d].apply(a,r);var p=v()[s[e]];p&&p.push([f,e,r,a]);return a},get:h,listeners:m,context:g,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:d?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:d};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=m(e).concat(t)}function m(e){return n[e]||[]}function h(t){return l[t]=l[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),l=(0,n.Zm)();l.ee||(l.ee=u)},646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(566).bz)()},566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(836),i=r(154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>l,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>d});var n=r(154),i=r(863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function l(e,t){a()[e]=t}function d(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},434:(e,t,r)=>{"use strict";r.d(t,{Jt:()=>o,YM:()=>c});var n=r(836),i=r(607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];l(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return l(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,l,d;try{a=this,o=[...arguments],l="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],l],e)}i(r+"start",[o,a,s],l,c);try{return d=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],l,c),e}finally{i(r+"end",[o,a,d],l,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function l(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{A$:()=>o,ET:()=>a,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o={OFF:0,ERROR:1,WARN:2,INFO:3,DEBUG:4,TRACE:5},a="log";n.K7.logging},773:(e,t,r)=>{"use strict";r.d(t,{z_:()=>o,XG:()=>s,TZ:()=>n,rs:()=>i,xV:()=>a});r(154),r(566),r(384);const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(836),i=r(687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},603:(e,t,r)=>{"use strict";r.d(t,{j:()=>K});var n=r(860),i=r(555),o=r(371),a=r(908),s=r(836),c=r(687),u=r(289),l=r(154),d=r(944),f=r(773),g=r(384),p=r(344);const m=["setErrorHandler","finished","addToTrace","addRelease","recordCustomEvent","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],h=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(863),b=r(614),y=r(993);var w=r(646),R=r(434);const A=new Map;function E(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,d.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,R.YM)(i),a=new w.y(s.P);a.level=n.level,a.customAttributes=n.customAttributes;const c=t[r]?.[R.Jt]||t[r];return A.set(c,a),o.inPlace(t,[r],"wrap-logger-",(()=>A.get(c))),i}function _(){const e=(0,g.pV)();m.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,d.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function N(e,t,g=!1){t||(0,c.Ak)(e,"api");const m={};var w=s.ee.get(e),R=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var A="api-",_=A+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(A,n,!0,o||null===r?"session":void 0)(t,r)}function k(){}m.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,v.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},m.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),E(w,e,t,{customAttributes:r,level:i})},h.forEach((e=>{m[e]=j(A,e,!0,"api")})),m.addPageAction=j(A,"addPageAction",!0,n.K7.genericEvents),m.recordCustomEvent=j(A,"recordCustomEvent",!0,n.K7.genericEvents),m.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(A,"setPageViewName",!0)()},m.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,d.R)(40,typeof t)}else(0,d.R)(39,typeof e)},m.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,d.R)(41,typeof e)},m.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,d.R)(42,typeof e)},m.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,d.R)(23,e)}},m[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},m[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},m.interaction=function(e){return(new k).get("object"==typeof e?e:{})};const T=k.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,w),function(){if(R.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw R.emit("fn-err",[arguments,this,t],r),t}finally{R.emit("fn-end",[(0,v.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[r?(0,v.t)():performance.now(),...arguments],r?null:this,i,w),r?void 0:this}}function I(){r.e(296).then(r.bind(r,778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,d.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{T[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),m.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(A,"routeName",!0,n.K7.spa),m.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},l.RI?(0,u.GG)((()=>I()),!0):I(),m}var k=r(217),T=r(122);const j={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},I={};var O=r(284);const S=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let P=!1;function K(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:d={},exposed:f=!0}=t;d.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,k.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");I[e]=(0,T.a)(t,j);const r=(0,g.nY)(e);r&&(r.loader_config=I[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},l.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const m=(0,k.D0)(e.agentIdentifier),h=[c.beacon,c.errorBeacon];P||(m.proxy.assets&&(S(m.proxy.assets),h.push(m.proxy.assets)),m.proxy.beacon&&h.push(m.proxy.beacon),_(),(0,g.US)("activatedFeatures",O.B),e.runSoftNavOverSpa&&=!0===m.soft_navigations.enabled&&m.feature_flags.includes("soft_nav")),d.denyList=[...m.ajax.deny_list||[],...m.ajax.block_internal?h:[]],d.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,d),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=N(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),P=!0}},374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>u,K7:()=>s,P3:()=>c,XX:()=>i,qY:()=>n,v4:()=>a});const n="events",i="jserrors",o="browser/blobs",a="rum",s={ajax:"ajax",genericEvents:"generic_events",jserrors:i,logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},c={[s.pageViewEvent]:1,[s.pageViewTiming]:2,[s.metrics]:3,[s.jserrors]:4,[s.spa]:5,[s.ajax]:6,[s.sessionTrace]:7,[s.softNav]:8,[s.sessionReplay]:9,[s.logging]:10,[s.genericEvents]:11},u={[s.pageViewEvent]:a,[s.pageViewTiming]:n,[s.ajax]:n,[s.spa]:n,[s.softNav]:n,[s.metrics]:i,[s.jserrors]:i,[s.sessionTrace]:o,[s.sessionReplay]:o,[s.logging]:"browser/logs",[s.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.283.2.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.283.2.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),l=0;l<u.length;l++){var d=u[l];if(d.getAttribute("src")==r||d.getAttribute("data-webpack")==t+o){s=d;break}}if(!s){c=!0;var f={296:"sha512-2Y8GMAOGF658KnXzOZ/v+DlLch8TBFvV0tTNnOy9wrpvtDa1t5CdZMyX+LubTymBlzPp6NUjllBghMCZqXBPmg=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={374:0,840:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.283.2.PROD"]=self["webpackChunk:NRBA-1.283.2.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(374);var e=i(944),t=i(344),r=i(566);class n{agentIdentifier;constructor(){this.agentIdentifier=(0,r.LA)(16)}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}recordCustomEvent(e,t){return this.#e("recordCustomEvent",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(217);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var l=i(603);var d=i(687),f=i(234),g=i(289),p=i(154),m=i(384);const h=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function v(e){return!!(0,m.dV)().o.MO&&h(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,d.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,d.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(h(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,o))return(0,d.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),t.runtime.harvester.initializedAggregates.push(this.featAggregate),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,d.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return v(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(630);class R extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var A=i(908),E=i(843),_=i(878),x=i(782),N=i(863);class k extends y{static featureName=x.T;constructor(e,t=!0){super(e,x.T,t),p.RI&&((0,E.u)((()=>(0,A.p)("docHidden",[(0,N.t)()],void 0,x.T,this.ee)),!0),(0,_.sp)("pagehide",(()=>(0,A.p)("winPagehide",[(0,N.t)()],void 0,x.T,this.ee))),this.importAggregator(e))}}var T=i(773);class j extends y{static featureName=T.TZ;constructor(e,t=!0){super(e,T.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t){super(),p.gm?(this.features={},(0,m.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(R),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,l.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,m.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[R,k,j],loaderType:"lite"})})()})();</script>
<noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style>
</noscript><script async src="https://www.googletagmanager.com/gtag/js?id=G-HEQ0YF2VYL"></script>
<script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag('set', {'cookie_flags': 'SameSite=None;Secure', 'cookie_domain': 'www.nist.gov'});gtag("config", "G-HEQ0YF2VYL", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("config", "G-CSLL4ZEK4L", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("event", "custom", {"node_title":"Leveraging Baldrige to Build a Value-Based Services Organization","node_id":"1293721","blog_author":"Dawn Bailey","content_type":"Blog entry"});</script>
<meta name="description" content="With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to d" />
<link rel="canonical" href="https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization" />
<link rel="shortlink" href="https://www.nist.gov/node/1293721" />
<meta name="citation_title" content="Leveraging Baldrige to Build a Value-Based Services Organization | NIST" />
<meta property="og:site_name" content="NIST" />
<meta property="og:type" content="Article" />
<meta property="og:url" content="https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization" />
<meta property="og:title" content="Leveraging Baldrige to Build a Value-Based Services Organization" />
<meta property="og:description" content="With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to d" />
<meta property="og:image" content="https://www.nist.gov/sites/default/files/styles/social/public/images/2019/08/12/cindybo.jpg?itok=-tdSXsSd" />
<meta property="og:image" content="https://www.nist.gov/themes/custom/nist_www/img/homepage/nist_mark.png" />
<meta property="og:image:width" content="669" />
<meta property="og:image:height" content="408" />
<meta property="og:image:alt" content="Values-based Services Organization" />
<meta property="article:author" content="Dawn Bailey" />
<meta property="article:published_time" content="2017-08-10T08:00-04:00" />
<meta property="article:modified_time" content="2022-04-28T17:36-04:00" />
<meta name="dcterms.title" content="Leveraging Baldrige to Build a Value-Based Services Organization" />
<meta name="dcterms.creator" content="Dawn Bailey" />
<meta name="dcterms.description" content="With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to d" />
<meta name="dcterms.publisher" content="Dawn Bailey" />
<meta name="dcterms.contributor" content="NIST" />
<meta name="dcterms.date" content="2017-08-10T08:00-04:00" />
<meta name="dcterms.type" content="text" />
<meta name="dcterms.format" content="text/html" />
<meta name="dcterms.identifier" content="https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization" />
<meta name="dcterms.source" content="NIST" />
<meta name="dcterms.created" content="2017-08-10T08:00-04:00" />
<meta name="dcterms.modified" content="2022-04-28T17:36-04:00" />
<meta name="twitter:card" content="summary_large_image" />
<meta name="twitter:description" content="With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to d" />
<meta name="twitter:site" content="NIST" />
<meta name="twitter:title" content="Leveraging Baldrige to Build a Value-Based Services Organization" />
<meta name="google-site-verification" content="QMu0ODkER3rN5hLcMLqNVf7e3bkjYsNLTuhqfH48jCA" />
<meta name="Generator" content="Drupal 10 (https://www.drupal.org)" />
<meta name="MobileOptimized" content="width" />
<meta name="HandheldFriendly" content="true" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<meta name="nist_search_modified" class="elastic" content="2022-04-28T17:36:00-04:00" />
<script type="application/ld+json">{
"@context": "https://schema.org",
"@graph": [
{
"@type": "Article",
"@id": "https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization",
"headline": "Leveraging Baldrige to Build a Value-Based Services Organization",
"name": "Leveraging Baldrige to Build a Value-Based Services Organization",
"description": "With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to d",
"image": {
"@type": "ImageObject",
"url": "https://www.nist.gov/sites/default/files/styles/social/public/images/2019/08/12/cindybo.jpg?itok=-tdSXsSd",
"width": "669",
"height": "408"
},
"datePublished": "2017-08-10T08:00-04:00",
"dateModified": "2022-04-28T17:36-04:00",
"author": {
"@type": "Person",
"@id": "https://www.nist.gov/blogs/blogrige/authors/dawn-bailey",
"name": "Dawn Bailey",
"url": "https://www.nist.gov/blogs/blogrige/authors/dawn-bailey"
},
"publisher": {
"@type": "GovernmentOrganization",
"@id": "https://www.nist.gov/",
"name": "National Institute of Standards and Technology",
"url": "https://www.nist.gov/"
}
}
]
}</script>
<meta name="nist_search_bundle" class="elastic" content="blog" />
<link rel="icon" href="/themes/custom/nist_www/favicon.ico" type="image/vnd.microsoft.icon" />
<title>Leveraging Baldrige to Build a Value-Based Services Organization | NIST</title>
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_hKAD9a0878O1Pdb6alKtCmESLiUtQmrBX15rQUvSgOA.css?delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwyAIvZCpRzKotCNFaYTW9fazW5ctIYRH3i9CWoPJmM3H3x0oSXWV1II9sOD4CUdooUj2mRQiY2Cqq9NTDcvQKr75fmGJwB9t7_2L8WkX3-e2b8DTDd1B2NW_9zS8d75dCiyVZkpuJjZsPsFmNCqpJAIOBTPBFToYDKfsFkarJAe200vFJH8NCqUmSoYvWkVdRQ" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_kGS0ApDpFo-_3JI4Ijxg4RCWlTqsImK3lqH7bCv5v2U.css?delta=1&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwyAIvZCpRzKotCNFaYTW9fazW5ctIYRH3i9CWoPJmM3H3x0oSXWV1II9sOD4CUdooUj2mRQiY2Cqq9NTDcvQKr75fmGJwB9t7_2L8WkX3-e2b8DTDd1B2NW_9zS8d75dCiyVZkpuJjZsPsFmNCqpJAIOBTPBFToYDKfsFkarJAe200vFJH8NCqUmSoYvWkVdRQ" />
<link rel="stylesheet" media="print" href="/sites/default/files/css/css_-IXwLuTUdm8IGHxib8GX8wWKw3LjKsNWSYYskZ5fEGg.css?delta=2&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwyAIvZCpRzKotCNFaYTW9fazW5ctIYRH3i9CWoPJmM3H3x0oSXWV1II9sOD4CUdooUj2mRQiY2Cqq9NTDcvQKr75fmGJwB9t7_2L8WkX3-e2b8DTDd1B2NW_9zS8d75dCiyVZkpuJjZsPsFmNCqpJAIOBTPBFToYDKfsFkarJAe200vFJH8NCqUmSoYvWkVdRQ" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_RS8YGnRq2Xi5aD-GQC3GKwBe6bOWBBmEmXrb2xB5FMM.css?delta=3&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwyAIvZCpRzKotCNFaYTW9fazW5ctIYRH3i9CWoPJmM3H3x0oSXWV1II9sOD4CUdooUj2mRQiY2Cqq9NTDcvQKr75fmGJwB9t7_2L8WkX3-e2b8DTDd1B2NW_9zS8d75dCiyVZkpuJjZsPsFmNCqpJAIOBTPBFToYDKfsFkarJAe200vFJH8NCqUmSoYvWkVdRQ" />
<script src="/sites/default/files/js/js_GM8kl6wk698qKTTwusj83bCoGHHtOZ1UinjY1sE_Qbk.js?scope=header&amp;delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxdjQEOwiAMRS-02SM1ZXRYB5QAE729sGk0Jm3S99v_a2jZsGqvBOY7461MTtV5Rorkn1WWAv_CFKVUXKVrVlv0ShZr7iESHTg610UqS0hZ7wz_wvhyaPXKgftf9YYyBrVgpZDpwV7idtyA82rIz28LXJks5w9ia-3ngh91GMHmPZG_vPE0BnJRVlmmkij0jqBm3ctClae7cCt420PCwHGHg-fB8-AXog13Bw"></script>
</head>
<body class="node-1293721">
<a href="#main-content" class="visually-hidden focusable" data-elastic-exclude>
Skip to main content
</a>
<div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas>
<!-- nist-index-ignore-start -->
<section data-elastic-exclude class="usa-banner" aria-label="Official government website">
<div class="usa-accordion">
<header class="usa-banner__header">
<div class="usa-banner__inner">
<div class="grid-col-auto">
<img class="usa-banner__header-flag" src="/libraries/nist-component-library/dist/img/us_flag_small.png" alt="U.S. flag">
</div>
<div class="grid-col-fill tablet:grid-col-auto">
<p class="usa-banner__header-text">An official website of the United States government</p>
<p class="usa-banner__header-action" aria-hidden="true">Heres how you know</p>
</div>
<button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default">
<span class="usa-banner__button-text">Heres how you know</span>
</button>
</div>
</header>
<div class="usa-banner__content usa-accordion__content" id="gov-banner-default">
<div class="grid-row grid-gap-lg">
<div class="usa-banner__guidance tablet:grid-col-6">
<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true">
<div class="usa-media-block__body">
<p>
<strong>Official websites use .gov</strong>
<br/>
A <strong>.gov</strong> website belongs to an official government organization in the United States.
</p>
</div>
</div>
<div class="usa-banner__guidance tablet:grid-col-6">
<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true">
<div class="usa-media-block__body">
<p>
<strong>Secure .gov websites use HTTPS</strong>
<br/>
A <strong>lock</strong> ( <span class="icon-lock">
<svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewbox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-title banner-lock-description" focusable="false">
<title id="banner-lock-title">Lock</title>
<desc id="banner-lock-description">A locked padlock</desc><path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z"/></svg>
</span>
) or <strong>https://</strong> means youve safely connected to the .gov website. Share sensitive information only on official, secure websites.
</p>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- nist-index-ignore-end -->
<div data-elastic-exclude>
<!-- nist-index-ignore-start -->
<div class="nist-print-header" style="display:none;">
<p class="nist-print-header__url">https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization</p>
<img class="nist-print-header__logo" width="289" height="38" src="/libraries/nist-component-library/dist/img/logo/nist_logo_sidestack.svg" alt="National Institute of Standards and Technology" />
</div>
<div class="usa-overlay"></div>
<header class="usa-header nist-header--www nist-header--minimal" role="banner">
<div class="usa-navbar">
<div class="usa-logo flex-fill">
<a href="/" title="National Institute of Standards and Technology" aria-label="Home">
<img src="/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px" />
</a>
</div>
<div class="usa-header__right grid-row flex-auto">
<div class="grid-col-fill nist-header__search-group">
<form class="usa-search usa-search--small"
accept-charset="UTF-8"
action="/search"
id="search_form"
method="get">
<div role="search">
<label class="usa-sr-only" for="search-form">Search NIST</label>
<input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128">
<button class="usa-button" type="submit"><img src="/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button>
</div>
</form>
</div>
<div class="grid-col-auto padding-left-1">
<button class="usa-menu-btn">Menu</button>
</div>
</div>
</div>
<nav aria-label="Primary navigation" class="usa-nav">
<div class="usa-nav__inner">
<button class="usa-nav__close">Close</button>
<ul class="usa-nav__primary usa-accordion">
<li class="usa-nav__primary-item">
<a class="usa-nav__link" href="/publications">Publications</a>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-2"><span>What We Do</span></button>
<div id="primary_menu-2" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/topics" class="usa-nav__link">All Topics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/advanced-communications" class="usa-nav__link">Advanced communications</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/bioscience" class="usa-nav__link">Bioscience</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/buildings-construction" class="usa-nav__link">Buildings and construction</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/chemistry" class="usa-nav__link">Chemistry</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/cybersecurity" class="usa-nav__link">Cybersecurity</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/electronics" class="usa-nav__link">Electronics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/energy" class="usa-nav__link">Energy</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/environment" class="usa-nav__link">Environment</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/fire" class="usa-nav__link">Fire</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/forensic-science" class="usa-nav__link">Forensic science</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/health" class="usa-nav__link">Health</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/information-technology" class="usa-nav__link">Information technology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/infrastructure" class="usa-nav__link">Infrastructure</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/manufacturing" class="usa-nav__link">Manufacturing</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/materials" class="usa-nav__link">Materials</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/metrology" class="usa-nav__link">Metrology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/nanotechnology" class="usa-nav__link">Nanotechnology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/neutron-research" class="usa-nav__link">Neutron research</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/performance-excellence" class="usa-nav__link">Performance excellence</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/physics" class="usa-nav__link">Physics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/public-safety" class="usa-nav__link">Public safety</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/quantum-information-science" class="usa-nav__link">Quantum information science</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/resilience" class="usa-nav__link">Resilience</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/standards" class="usa-nav__link">Standards</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/transportation" class="usa-nav__link">Transportation</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs &amp; Major Programs</span></button>
<div id="primary_menu-3" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories" class="usa-nav__link">Laboratories</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
</li>
<li>
<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
</li>
<li>
<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
</li>
<li>
<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
</li>
<li>
<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/user-facilities" class="usa-nav__link">User Facilities</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
</li>
<li>
<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories/projects-programs" class="usa-nav__link">Research Projects</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools &amp; Instruments</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/major-programs" class="usa-nav__link">Major Programs</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
</li>
<li>
<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
</li>
<li>
<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
</li>
<li>
<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
</li>
<li>
<a href="/spo" class="usa-nav__link">Special Programs Office</a>
</li>
<li>
<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
</li>
</ul>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services &amp; Resources</span></button>
<div id="primary_menu-4" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/content/standards-measurements" class="usa-nav__link">Standards and Measurements</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
</li>
<li>
<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
</li>
<li>
<a href="/nist-quality-system" class="usa-nav__link">Quality System</a>
</li>
<li>
<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
</li>
<li>
<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
</li>
<li>
<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
</li>
<li>
<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
</li>
<li>
<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/services-resources/software" class="usa-nav__link">Software</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/data" class="usa-nav__link">Data</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
</li>
<li>
<a href="https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a>
</li>
<li>
<a href="/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a>
</li>
<li>
<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="https://shop.nist.gov/" class="usa-nav__link">Storefront</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/tpo" class="usa-nav__link">License &amp; Patents</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/nist-research-library" class="usa-nav__link">NIST Research Library</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News &amp; Events</span></button>
<div id="primary_menu-5" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/news-events/news" class="usa-nav__link">News</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/news-events/events" class="usa-nav__link">Events</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/blogs" class="usa-nav__link">Blogs</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/feature-stories" class="usa-nav__link">Feature Stories</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/awards" class="usa-nav__link">Awards</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/video-gallery" class="usa-nav__link">Video Gallery</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/image-gallery" class="usa-nav__link">Image Gallery</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/pao/media-contacts" class="usa-nav__link">Media Contacts</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-6"><span>About NIST</span></button>
<div id="primary_menu-6" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/about-nist" class="usa-nav__link">About Us</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/director/leadership" class="usa-nav__link">Leadership</a>
</li>
<li>
<a href="/director/nist-organization-structure" class="usa-nav__link">Organization Structure</a>
</li>
<li>
<a href="/about-nist/budget-planning" class="usa-nav__link">Budget &amp; Planning</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/about-nist/contact-us" class="usa-nav__link">Contact Us</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/about-nist/visit" class="usa-nav__link">Visit</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/careers" class="usa-nav__link">Careers</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/iaao/academic-affairs-office" class="usa-nav__link">Student programs</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/about-nist/work-nist" class="usa-nav__link">Work with NIST</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/history" class="usa-nav__link">History</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="http://nistdigitalarchives.contentdm.oclc.org/" class="usa-nav__link">NIST Digital Archives</a>
</li>
<li>
<a href="/nist-museum" class="usa-nav__link">NIST Museum</a>
</li>
<li>
<a href="/nist-and-nobel" class="usa-nav__link">NIST and the Nobel</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/education" class="usa-nav__link">Educational Resources</a>
</li>
</ul>
</div>
</div>
</div>
</li>
</ul>
</div>
</nav>
</header>
<!-- nist-index-ignore-end -->
</div>
<div class="grid-container">
</div>
<div
id="block-nist-www-content" class="nist-block"
>
<section
class="nist-page__content usa-section clearfix"
>
<a id="main-content" tabindex="-1"></a>
<div
class="nist-page__region nist-page__region--content-top-full"
>
<div
class="nist-block"
>
<div class="entity-reference">
<div class="nist-blog-header nist-blog-header--inner">
<div class="nist-blog-header__bkgrd">
<div class="nist-blog-header__main grid-container">
<div class="grid-row">
<h2 class="nist-blog-header__title">
<a href="/blogs/blogrige"> Blogrige
</a>
</h2>
<div class="nist-blog-header__tagline">
<p class="text">The Official Baldrige Blog</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="grid-container margin-top-4">
<div
class="nist-page__region nist-page__region--content-top"
>
<div
class="nist-block"
>
<h1 class="nist-page__title">Leveraging Baldrige to Build a Value-Based Services Organization</h1>
</div>
<div
class="font-body-md"
>
<div class="daterange"><time datetime="2017-08-10T12:00:00Z">August 10, 2017</time>
</div>
</div>
<div
class="nist-block"
>
<span>By: </span>
<a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en">Dawn Bailey</a>
</div>
<div
class="nist-block"
>
<!-- nist-index-ignore-start -->
<div data-elastic-exclude class="nist-block nist-social__wrapper">
<h2 class="nist-social__title">Share</h2>
<div class="social-media-sharing">
<div class="nist-social__wrapper--share">
<div>
<a target="_blank" rel="noopener" href="https://www.facebook.com/share.php?u=https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization"
title="Facebook" class="nist-social nist-social--facebook-gray">
<span>Facebook</span>
</a>
</div>
<div>
<a target="_blank" rel="noopener" href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization&amp;source=https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization"
title="Linkedin" class="nist-social nist-social--linkedin-gray">
<span>Linkedin</span>
</a>
</div>
<div>
<a target="_blank" rel="noopener" href="https://x.com/intent/tweet?url=https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization&amp;status=https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization"
title="X.com" class="nist-social nist-social--x-gray">
<span>X.com</span>
</a>
</div>
<div>
<a href="mailto:?subject=NIST.gov&amp;body=Check out this site https://www.nist.gov/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization"
title="Email" class="nist-social nist-social--envelope-gray">
<span>Email</span>
</a>
</div>
</div>
</div>
</div>
<!-- nist-index-ignore-end -->
</div>
</div>
</div>
<div class="grid-container margin-top-4">
<div class="grid-row grid-gap-6">
<div
class="nist-page__region nist-page__region--content tablet-lg:grid-col-8"
>
<div
class="nist-block"
>
<div class="text-with-summary">
<figure class="nist-image">
<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2019/08/12/cindybo.jpg?itok=mWPk9-2R" width="669" height="408" alt="Values-based Services Organization" title="Values-based services organization" typeof="foaf:Image" />
<figcaption class="nist-image__caption">
<div data-caption-editable="true" class="nist-image__caption-content">
<p>Attribution: Evolent Health, <a href="https://www.evolenthealth.com/">https://www.evolenthealth.com/</a></p>
</div>
<div class="nist-image__credit">
<span class="nist-image__credit-label">Credit:</span>
Attribution: Evolent Health, https://www.evolenthealth.com/
</div>
</figcaption>
</figure>
<p>With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a&nbsp;capstone leadership project&nbsp;to drive&nbsp;strategic results improvement. To do&nbsp;this, they use Baldrige concepts and what they learned from the best practices of Baldrige Award recipients they visited during their year-long fellowships. Their capstone projects are intended to yield&nbsp;significant, systemic impact in their own organizations.<span>&nbsp;</span></p>
<figure class=" align-right nist-image" role="group">
<div>
<img alt="Cindy Bo,&nbsp;Chief Strategy and&nbsp;Business Development Officer for Nemours Childrens Health System" height="220" loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2019/10/07/cindy_bo.jpg?itok=qmxIZYXL" title="Cindy Bo,&nbsp;Chief Strategy and&nbsp;Business Development Officer for Nemours Childrens Health System" typeof="foaf:Image" width="174">
</div>
<figcaption class="nist-image__caption">Cindy Bo,&nbsp;Chief Strategy and&nbsp;Business Development Officer for Nemours Childrens Health System<div class="nist-image__credit">
<span class="nist-image__credit-label">Credit:</span>
Cindy Bo
</div></figcaption>
</figure>
<p>For Cindy Bo,&nbsp;Chief Strategy and&nbsp;Business Development Officer for Nemours Childrens Health System, part of the&nbsp;Alfred I. duPont Hospital for Children in Wilmington, Del., strategic results improvement meant helping her organization move to a&nbsp;value-based care model that centers on patient outcomes and improving the quality of care based on specific measures. Such a value-based care model focuses on&nbsp;quality over quantity, moving away from a traditional fee-for-service model.</p>
<p><strong>What inspired your capstone project for the Baldrige Executive Fellows?</strong> Substantial changes within the marketplace are driving U.S. childrens hospitals to re-evaluate how they approach billing, payment, physician alignment, care delivery, and care quality measurements. Moreover, there is a continuing trend among states to transition their fee-for-service programs to accountable-care models. These programs demand greater provider coordination of care and clinical integration in order to demonstrate quality achievement and to replace fee-for-service payments with prospective payment or risk-based models.</p>
<p>To thrive in this environment, childrens hospitals will be pressured through economic incentives to focus on value-based care: managing population health, preventing avoidable readmissions, and reducing costs to elevate the value of the care they deliver. Furthermore, states and employers will increasingly require that childrens hospitals accept additional financial risk in order to have more control over marketplace variables that impact their performance. Nemours is moving into value-based care, and as we transition, we will be forming a new value-based services organization. My capstone project for the Baldrige Executive Fellows is to help Nemours with this transition to value-based care.</p>
<p><strong>What was the desired goal of your capstone project?</strong></p>
<p>The desired goal of my capstone project is to build the value-based services organization. This entails forming a new department at Nemours that would integrate primary care, care management, information technology and data analytics, finance and contracting population health, and the clinical network. All these areas will be integrated to drive the value. For example, in order to drive evidence-based care, we will rely on our Care Management Team to support care coordination, social work, and patient navigation. Data Analytics will be the underlying resource to bring visibility to our Care Management Team and administrators, as well as to patients and their families. We will need to rely on data to be able to coordinate care, manage financials, and determine our risk/gain impacts. Analytics investment will be essential to support the value-based care payment and delivery models that require insights to support more effective decision making. Additionally, we will start building out our primary care network with community primary care practices, as well as with specialists and other key stakeholders (e.g., durable medical equipment, skilled nursing facilities, post-acute care, and behavioral health).</p>
<p>In the first year of standing up the value-based services organization, there would be key recruitments as well as alignment to how we deliver care. We will continue to transform to value-based care while using continuous improvement principles and processes. Building a value-based service organization will help Nemours achieve the Quadruple Aim (optimizing the patient experience, population health, the cost of care, and the well-being of the provider).</p>
<p><strong>What results have you seen?</strong></p>
<p>Since my Baldrige Executive Fellows capstone project presentation in April 2017, we have been busy focusing on recruiting staff, engaging in various upside risk-payment models, and aligning various departments and divisions under the value-based services organization. It is too early to see results, but most of the work is underway.</p>
<p><strong>What are the future milestones of your project (i.e., what do you hope will happen next)?</strong></p>
<p>The future milestones of the capstone include the following:</p>
<ul>
<li>Hire a value-based executive director and a medical director, as well as fill other key roles (e.g., in care management and data analytics) to stand up the value-based services organization.</li>
<li>Finalize the structure of a value-based services organization and agree on capabilities to be developed in the short and long terms.</li>
<li>Align on a care management assessment and agreement to build a “no-regrets” infrastructure and program for children with medical complexities.</li>
<li>Engage in additional risk-payment models that diversify the portfolio (e.g., upside risk only, bundled payments, total cost of care).</li>
<li>Complete the care management platform diligence: select a tool to understand data integration and financial diligence, calculation of total cost of care, and implementation cost.</li>
</ul>
<p><strong>How have you/your organization continued using Baldrige resources, including the Baldrige Excellence Framework?</strong></p>
<div>
<figure class=" align-center nist-image--lightbox nist-image" role="group">
<div data-lightbox="https://www.nist.gov/sites/default/files/styles/2800_x_2800_limit/public/images/2017/10/25/cindy-bo-2.png?itok=cWEGGzwE" data-link="/sites/default/files/wp-content/uploads/sites/45/2017/07/cindy-bo-2.png" data-media-id="405431">
<a href="/sites/default/files/wp-content/uploads/sites/45/2017/07/cindy-bo-2.png"><img height="676" loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2017/10/25/cindy-bo-2.png?itok=DGPVY2Sv" typeof="foaf:Image" width="960"></a>
</div>
<figcaption class="nist-image__caption"></figcaption>
</figure>
Attribution: Nemours Children's Health System, <a href="https://www.nemours.org/">https://www.nemours.org/</a></div>
<p>At Nemours, we have started to use Baldrige resources, including the&nbsp;<a href="https://www.nist.gov/baldrige/publications/bus_about.cfm">Baldrige Excellence Framework</a>, which I leveraged for my capstone project. For example, during the initial phases of the capstone, I would adapt the framework questions to finetune the planning and thinking (please see green bubble):</p>
<p>In my daily strategy development role, it is important that I use the framework to ask questions such as “How does Nemours conduct strategic planning? What are Nemours key strategic objectives and timetable for achieving them?” Furthermore, for implementation, I would ask “What are Nemours key short- and longer-term action plans?” The framework has been extremely helpful in structuring my thinking.</p>
<p><strong>What was the value for you in completing the Baldrige Executive Fellows Program?</strong></p>
<p>I had long been a fan of the&nbsp;Baldrige Excellence Framework. Having the opportunity to learn from Baldrige experts and colleagues provided the best learning laboratory. Being able to dive in deeply to the background and philosophy, as well as the opportunity to see the framework in action at Nemours, is remarkable. From the onset of the Baldrige Executive Fellows Program, I was able to take elements of Baldrige to make my capstone a reality at Nemours, as we make one of the biggest transformations for the organization. Finally, it is an honor to be in the company of my Executive Fellows. We have built a network that will continue to grow stronger even after the program has ended. We have become colleagues for life. It has been such a rewarding and enriching experience.</p>
</div>
</div>
<div
class="nist-block"
>
<div class="nist-tags">
<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a>, <a href="/blogrige-categories/impact-baldrige" hreflang="en">Impact of Baldrige</a>, <a href="/blogrige-categories/sector-focused" hreflang="en">Sector Focused</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
</div>
<div
class="nist-block"
>
<h2
class="nist-block__title"
>About the author</h2>
<div class="nist-field nist-field--label-hidden entity-reference">
<div class="nist-field__items">
<div class="nist-field__item">
<article
about="/blogs/blogrige/authors/dawn-bailey" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/12/18/IMG_2952.JPG?itok=-PWaG3HO" width="100" height="85" alt="Dawn Bailey" typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/dawn-bailey"><span>Dawn Bailey</span>
</a></h3>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"><p><span>Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.</span></p></div>
</div>
</div>
</article>
</div>
</div>
</div>
</div>
<div
class="views-element-container nist-block"
>
<h2
class="nist-block__title"
>Related posts</h2>
<div><div class="js-view-dom-id-474f0a3b665aeb8161f874bc185831763c8f2f6b3fb9d0bad7df5cd499666593">
<div>
<article
about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
</div>
</div>
</div>
</article>
</div>
<div>
<article
about="/blogs/blogrige/boost-innovation-your-work-thinking-poet" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/04/Tucker-Bryant-blog.jpg?itok=gDhGrp2O" width="100" height="63" alt="Tucker Bryant speaks on a stage in front of an audience." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. Hes also a former employee of technology behemoth Google, where he used his creative perspective to
</div>
</div>
</div>
</article>
</div>
<div>
<article
about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
</div>
</div>
</div>
</article>
</div>
</div>
</div>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Comments</h2>
<section>
<h2>Add new comment</h2>
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_Lx5yvw0vUi4TN7C0L-5Rdrp4Q049mXEKn-dXREWOtBs.css?delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxLzCvJTMov0U-E0Hpp-UW5OsmJBSXJGYn6SYnFqTppmTklqUX6KUWlBYk5ehAeAD47FNs&amp;exclude=eJx1UAuuwyAMuxAdR0IBsi5bIBWfdb39QrunVZOeRFDsWI7BQ3i4JnoW67-9u1fj_xlRkGxmkZnRQQbeGoVqfwmTqTZ3JeWirJkFomtFbSjPdoZjXKkhpaXIE-0vMSLsXLthQt0s7KG4JNFGquDVmCk_TN1qw6QJK-56O7N44HM_fazsDSFi-YNuXdez-oSHBF9tLLCx9AX48oHmSbhWu98XDdMZTV0gaWUr_tprgKaUBAJ2CSPByEbBMGzSm9PwQZ9XNisZg_Bh6O49LSrP_bCeBp4G_kZLFIqMH3oD_KWsjg" />
<form class="comment-comment-node-blog-form comment-form usa-form antibot" novalidate="novalidate" data-drupal-selector="comment-form" data-action="/comment/reply/node/1293721/comment_node_blog" action="/antibot" method="post" id="comment-form" accept-charset="UTF-8">
<noscript>
<div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div>
</noscript>
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-name js-form-item-name">
<label for="edit-name" class="usa-label">
Your name
</label>
<input data-drupal-default-value="Anonymous" data-drupal-selector="edit-name" type="text" id="edit-name" name="name" value="" size="30" maxlength="60" class="form-text usa-input" />
</div>
<input data-drupal-selector="form-knd1dfmxi-epb2as7tz6c-oh0t35smft1nspkudahre" type="hidden" name="form_build_id" value="form-kNd1DfmXI_EpB2as7Tz6c-Oh0T35SMft1NspkudAHrE" class="usa-input" /><input data-drupal-selector="edit-comment-comment-node-blog-form" type="hidden" name="form_id" value="comment_comment_node_blog_form" class="usa-input" /><input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" class="usa-input" /><div class="field--type-text-long field--name-comment-body field--widget-text-textarea js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-wrapper" id="edit-comment-body-wrapper"> <div class="js-text-format-wrapper js-form-item form-item">
<div class="form-item js-form-item form-type-textarea js-form-type-textarea form-item-comment-body-0-value js-form-item-comment-body-0-value">
<label for="edit-comment-body-0-value" class="usa-label form-required">
Comment
<span class="usa-label--required"> <span class="usa-sr-only">Required</span>*</span></label>
<div class="form-textarea-wrapper">
<textarea class="js-text-full text-full form-textarea required usa-textarea resize-vertical" data-entity_embed-host-entity-langcode="en" data-media-embed-host-entity-langcode="en" data-drupal-selector="edit-comment-body-0-value" id="edit-comment-body-0-value" name="comment_body[0][value]" rows="5" cols="60" placeholder="" required="required" aria-required="true"></textarea>
</div>
</div>
<div class="js-filter-wrapper filter-wrapper hidden js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-0-format" id="edit-comment-body-0-format"><div class="js-filter-guidelines filter-guidelines js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-0-format-guidelines" id="edit-comment-body-0-format-guidelines"><div data-drupal-format-id="plain_text">
<h4>Plain text</h4>
<ul>
<li>No HTML tags allowed.</li>
<li>Web page addresses and email addresses turn into links automatically.</li>
<li>Lines and paragraphs break automatically.</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<fieldset data-drupal-selector="edit-captcha" class="captcha captcha-type-challenge--image">
<legend class="captcha__title js-form-required form-required">
CAPTCHA
</legend>
<div class="captcha__element">
<input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="652063686" class="usa-input" /><input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="yyCJ-TYedTImagvOoQf1H6rYn3NksntUCdTis1-3Oos" class="usa-input" /><div class="captcha__image-wrapper js-form-wrapper form-wrapper" data-drupal-selector="edit-captcha-image-wrapper" id="edit-captcha-image-wrapper"><img data-drupal-selector="edit-captcha-image" src="/image-captcha-generate/652063686/1741067774" width="180" height="60" alt="Image CAPTCHA" title="Image CAPTCHA" loading="lazy" typeof="foaf:Image" />
</div>
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-captcha-response js-form-item-captcha-response">
<label for="edit-captcha-response" class="usa-label form-required">
What code is in the image?
<span class="usa-label--required"> <span class="usa-sr-only">Required</span>*</span></label>
<input autocomplete="off" data-drupal-selector="edit-captcha-response" aria-describedby="edit-captcha-response--description" type="text" id="edit-captcha-response" name="captcha_response" value="" size="15" maxlength="128" class="form-text required usa-input" required="required" aria-required="true" />
<div id="edit-captcha-response--description" class="description help-block">
Enter the characters shown in the image.
</div>
</div>
</div>
<div class="captcha__description description">This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.</div>
</fieldset>
<div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions--2"><input data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Save" class="button button--primary js-form-submit form-submit usa-button" /></div>
<div class="comments__disclaimer padding-top-2">
<em>Please be respectful when posting comments. We will post all comments without editing as long as they are appropriate for a public, family friendly website, are on topic and do not contain profanity, personal attacks, misleading or false information/accusations or promote specific commercial products, services or organizations. Comments that violate our comment policy or include links to non-government organizations/web pages will not be posted.</em>
</div>
</form>
</section>
</div>
</div>
<aside class="nist-page__region nist-page__region--sidebar-second tablet-lg:grid-col-4">
<div>
<div
class="nist-block"
>
<div>
<div about="/blogs/blogrige">
<div
class="views-exposed-form usa-form filters nist-block" novalidate="novalidate" data-drupal-selector="views-exposed-form-search-blog-blogrige-search-page"
>
<h2
class="nist-block__title"
>Search</h2>
<form action="/blogs/blogrige/search" method="get" id="views-exposed-form-search-blog-blogrige-search-page" accept-charset="UTF-8" class="usa-form">
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-k js-form-item-k form-no-label">
<input placeholder="Search this blog" data-drupal-selector="edit-k" type="text" id="edit-k" name="k" value="" size="30" maxlength="128" class="form-text usa-input" />
<div id="edit-k--description" class="description help-block">
Put exact phrase in quotes (e.g., "Quest conference")
</div>
</div>
<div class="grid-col-12 form-actions js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" id="edit-actions"><input data-drupal-selector="edit-submit-search-blog" type="submit" id="edit-submit-search-blog" value="Search" class="button js-form-submit form-submit usa-button" /></div>
</form>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Email alerts</h2>
<div class="text-long"><p>Sign up for e-mail alerts from the Blogrige blog by entering your e-mail address in the box below.</p>
<form action="https://public.govdelivery.com/accounts/USNIST/subscribers/qualify" accept-charset="UTF-8" method="post">
<input name="utf8" type="hidden" value="&#x2713;">
<input type="hidden" name="authenticity_token" value="D/AeWFqoqPEK65O+YJQQI9Pn9yEDHk1zubt0IGJg18L5pRydZ/PnAQrfCWp/IaMadbiMiAYyimIxV+5ICYMpdQ==">
<input type="hidden" name="topic_id" id="topic_id" value="USNIST_29">
<div class="grid-row grid-gap-1">
<div class="tablet:grid-col-8">
<label class="usa-sr-only" for="email">Enter Email Address</label>
<input class="usa-input" type="text" name="email" id="email" title="email">
</div>
<div class="tablet:grid-col-4">
<input type="submit" name="commit" value="Sign Up" class="usa-button margin-top-1">
</div>
</div>
</form>
</div>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Stay Connected</h2>
<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?topic_id=USNIST_29" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a></div>
</div>
<div
class="views-element-container nist-block no-print"
>
<h2
class="nist-block__title"
>Categories</h2>
<div><div class="js-view-dom-id-f5df68c407d87a3543ab3ecda2cfa06bdd7e9e2a933637b935dbc3a453b93629">
<div>
<select class="usa-select ViewsJumpMenu js-viewsJumpMenu" title="-- Choose --" id="blog-categories-block-4-jump-menu">
<option>-- Choose --</option>
<option data-url="/blogrige-categories/award-process-events-and-training">Award Process, Events, and Training</option>
<option data-url="/blogrige-categories/award-recipients">Award Recipients</option>
<option data-url="/blogrige-categories/baldrige-excellence-framework-criteria">Baldrige Excellence Framework (Criteria)</option>
<option data-url="/blogrige-categories/community">Community</option>
<option data-url="/blogrige-categories/cybersecurity">Cybersecurity</option>
<option data-url="/blogrige-categories/impact-baldrige">Impact of Baldrige</option>
<option data-url="/blogrige-categories/insights-road-performance-excellence">Insights on the Road to Performance Excellence</option>
<option data-url="/blogrige-categories/sector-focused">Sector Focused</option>
<option data-url="/blogrige-categories/self-assessing">Self-Assessing</option>
</select>
</div>
</div>
</div>
</div>
<div
class="nist-block"
>
<h2
class="nist-block__title"
>About this blog</h2>
<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
<p>The Baldrige Program offers a comprehensive and proven leadership and management&nbsp;<a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a>&nbsp;that focuses on results in all areas of your organization. Learn more about the&nbsp;<a href="https://www.nist.gov/baldrige">Baldrige Program</a>,&nbsp;the&nbsp;<a href="https://www.nist.gov/baldrige/products-services">products and services</a>&nbsp;available to help your organization succeed, and how to&nbsp;<a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a>&nbsp;using the Baldrige framework.</p>
<p>If you have any questions about Blogrige, please contact Baldrige Customer Service at&nbsp;<span class="spamspan"><span class="u">baldrige</span> [at] <span class="d">nist.gov</span><span class="t"> (baldrige[at]nist[dot]gov)</span></span>.</p>
<p>The views presented here are those of the author and do not necessarily represent the views or policies of NIST.</p></div>
</div>
</div>
</div>
</div>
</div>
</aside>
</div>
</div>
<div class="grid-container">
</div>
</section>
</div>
<div data-elastic-exclude>
<!-- nist-index-ignore-start -->
<footer class="nist-footer padding-bottom-4">
<div class="grid-container nist-footer__info">
<div class="grid-row">
<div class="tablet:grid-col-6">
<div class="nist-footer__logo">
<a href="/" title="National Institute of Standards and Technology" rel="home">
<img class="nist-footer__logo-img" src="/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px" />
</a>
</div>
<div class="nist-footer__contact">
<h3 class="nist-footer__contact-heading">HEADQUARTERS</h3>
<address>
100 Bureau Drive<br>
Gaithersburg, MD 20899<br>
<a href="tel:301-975-2000">301-975-2000</a>
</address>
<p>
<a href="mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://www.nist.gov/visit">Our Other Offices</a>
</p>
</div>
</div>
<div class="tablet:grid-col-6">
<div class="nist-footer__social-links">
<a class="nist-social nist-social--x-white" href=" https://x.com/NIST">
<span>X.com</span>
</a>
<a class="nist-social nist-social--facebook-white" href=" https://www.facebook.com/NIST">
<span>Facebook</span>
</a>
<a class="nist-social nist-social--linkedin-white" href=" https://www.linkedin.com/company/nist">
<span>LinkedIn</span>
</a>
<a class="nist-social nist-social--instagram-white" href=" https://www.instagram.com/nist/">
<span>Instagram</span>
</a>
<a class="nist-social nist-social--youtube-white" href=" https://www.youtube.com/NIST">
<span>YouTube</span>
</a>
<a class="nist-social nist-social--giphy-white" href=" https://giphy.com/nist">
<span>Giphy</span>
</a>
<a class="nist-social nist-social--rss-white" href=" https://www.nist.gov/news-events/nist-rss-feeds">
<span>RSS Feed</span>
</a>
<a class="nist-social nist-social--envelope-white" href=" https://public.govdelivery.com/accounts/USNIST/subscriber/new">
<span>Mailing List</span>
</a>
</div>
<div class="nist-footer__feedback">
How are we doing? <a class="usa-button" rel="nofollow" href="/form/nist-gov-feedback?destination=/blogs/blogrige/leveraging-baldrige-build-value-based-services-organization" title="Provide feedback">Feedback</a>
</div>
</div>
</div>
</div>
<div class="grid-container">
<div class="nist-footer__nav" role="navigation">
<ul>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/privacy-policy">Site Privacy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/oism/accessibility">Accessibility</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/privacy">Privacy Program</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/oism/copyrights">Copyrights</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.commerce.gov/vulnerability-disclosure-policy">Vulnerability Disclosure</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/no-fear-act-policy">No Fear Act Policy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/office-director/freedom-information-act">FOIA</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/environmental-policy-statement">Environmental Policy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/summary-report-scientific-integrity">Scientific Integrity</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/nist-information-quality-standards">Information Quality Standards</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.commerce.gov/">Commerce.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="http://www.science.gov/">Science.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="http://www.usa.gov/">USA.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://vote.gov/">Vote.gov</a>
</li>
</ul>
</div>
</div>
</footer>
<!-- nist-index-ignore-end -->
</div>
</div>
<script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/1293721","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"back_to_top":{"back_to_top_button_trigger":100,"back_to_top_speed":1200,"back_to_top_prevent_on_mobile":false,"back_to_top_prevent_in_admin":true,"back_to_top_button_type":"image","back_to_top_button_text":"Back to top"},"google_analytics":{"account":"G-HEQ0YF2VYL","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|bsh|c|csv|doc(x|m)?|dot(x|m)?|dw(fx|g|gd)|dxf|eps|epub|exe|f(90)|flv|gif|gz|gzip|hqx|jar|jpe?g|js|m1v|mp(2|3|4|e?g)|mobi|mov(ie)?|msi|msp|pdf|phps|pl|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|rfa|rtf|rvt|sch|sea|sit|swf|tar|tgz|tif|txt|txz|wav|wma|wmv|wpd|wrl|xls(x|m|b)?|xlt(x|m)|xlam|xml|xsd|z|zip"},"nist_search":{"clickTracking":"search-report-click","isDebug":false,"clickTrackEnabled":true,"message":"NIST Search in debug mode. Check the browsers network inspector for Click Track reporting results..."},"data":{"extlink":{"extTarget":false,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"\\.gov\\\/|\\.mil\\\/|\\manufacturingusa\\.com\\\/","extInclude":"","extCssExclude":".ck-editor, .nist-video-thumbnail__lightbox-trigger, a.nist-icon--mail-blue","extCssExplicit":"","extAlert":true,"extAlertText":"Thank you for visiting NIST. We hope your visit was informative. We have provided a link to this site because it has information that may be of interest to our users. NIST does not necessarily endorse the views expressed or the facts presented on this site. Further, NIST does not endorse any commercial products that may be advertised or available on this site. Click OK to be directed to your link.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":false,"extIconPlacement":"after","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":[]}},"viewsJumpMenu":{"blog-categories-block-4-jump-menu":{"new_window":false}},"ajaxTrustedUrl":{"\/blogs\/blogrige\/search":true,"\/comment\/reply\/node\/1293721\/comment_node_blog":true},"user":{"uid":0,"permissionsHash":"bd6a443844dbe99b4e6942f3b1397526e760137efd2b1ee6b2d588fc414dff20"},"antibot":{"forms":{"comment-form":{"id":"comment-form","key":"8s3HerPNUiBWAup-NU0eICdfN5XSJ1VRGAW7gyEytXD"}}}}</script>
<script src="/sites/default/files/js/js_jDaFaXhHm6gPUKstNYX9eIyoQXghVs3g7rbR0QoqpYY.js?scope=footer&amp;delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxdkAsOAiEMRC_E2iORsnSxCpRAV_T2sh-jMYHAm3Y6SR3Od6syTgH3_dtbM0EkRLKYMb6U5wb_gsnc1C48NC89R0FvtY4hnAMEPMqNlTiVKg-Cf2FL2TW9UqKRK9FhtUk8eG7oxuDI-b73QIjiME6nBa6EnuoHbe_9p4OeuhnB17VgvJx4GBOGzAvPphVM42YQt6xtRiXzYOrN3tZUbKK8ws7TxtPGBrOyE4XzvSxSkxkLUKqfrIPegw6HQw"></script>
<script src="https://siteimproveanalytics.com/js/siteanalyze_6017546.js" async></script>
<script src="/sites/default/files/js/js_hgRhPKiQvvNBYzQsTeeqB3B33O0-CQktaIWZZuFnelg.js?scope=footer&amp;delta=2&amp;language=en&amp;theme=nist_www&amp;include=eJxdkAsOAiEMRC_E2iORsnSxCpRAV_T2sh-jMYHAm3Y6SR3Od6syTgH3_dtbM0EkRLKYMb6U5wb_gsnc1C48NC89R0FvtY4hnAMEPMqNlTiVKg-Cf2FL2TW9UqKRK9FhtUk8eG7oxuDI-b73QIjiME6nBa6EnuoHbe_9p4OeuhnB17VgvJx4GBOGzAvPphVM42YQt6xtRiXzYOrN3tZUbKK8ws7TxtPGBrOyE4XzvSxSkxkLUKqfrIPegw6HQw"></script>
<script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"37b7ccb661","applicationID":"1089704227","transactionName":"YFxUN0sADEdYVkBaClkWdwBNCA1aFnFGRhVWVWoNVgUHaHpaWkcXWFVaBks9LFtdUGJaAEB6WQ1NEw1YVVBGHltBUFMU","queueTime":5,"applicationTime":1219,"atts":"TBtXQQMaH0k=","errorBeacon":"bam.nr-data.net","agent":""}</script></body>
</html>