nist-gov/www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel
2025-03-05 18:59:57 +00:00

1442 lines
111 KiB
Text
Raw Blame History

This file contains ambiguous Unicode characters

This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

<!DOCTYPE html>
<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
<head>
<meta charset="utf-8" /><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"37b7ccb661",applicationID:"1089704227"};;/*! For license information please see nr-loader-rum-1.283.2.min.js.LICENSE.txt */
(()=>{var e,t,r={122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},217:(e,t,r)=>{"use strict";r.d(t,{D0:()=>m,gD:()=>v,xN:()=>h});r(860).K7.genericEvents;const n="experimental.marks",i="experimental.measures",o="experimental.resources",a=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var s=r(614),c=r(944),u=r(384),l=r(122);const d="[data-nr-mask]",f=()=>{const e={feature_flags:[],experimental:{marks:!1,measures:!1,resources:!1},mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},get feature_flags(){return e.feature_flags},set feature_flags(t){e.feature_flags=t},generic_events:{enabled:!0,autoStart:!0},harvest:{interval:30},jserrors:{enabled:!0,autoStart:!0},logging:{enabled:!0,autoStart:!0},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,autoStart:!0},performance:{get capture_marks(){return e.feature_flags.includes(n)||e.experimental.marks},set capture_marks(t){e.experimental.marks=t},get capture_measures(){return e.feature_flags.includes(i)||e.experimental.measures},set capture_measures(t){e.experimental.measures=t},capture_detail:!0,resources:{get enabled(){return e.feature_flags.includes(o)||e.experimental.resources},set enabled(t){e.experimental.resources=t},asset_types:[],first_party_domains:[],ignore_newrelic:!0}},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:s.wk,inactiveMs:s.BB},session_replay:{autoStart:!0,enabled:!1,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){a(t)?e.mask_selector="".concat(t,",").concat(d):""===t||null===t?e.mask_selector=d:(0,c.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){a(t)?e.block_selector+=",".concat(t):""!==t&&(0,c.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,c.R)(7,t)}},session_trace:{enabled:!0,autoStart:!0},soft_navigations:{enabled:!0,autoStart:!0},spa:{enabled:!0,autoStart:!0},ssl:void 0,user_actions:{enabled:!0,elementAttributes:["id","className","tagName","type"]}}},g={},p="All configuration objects require an agent identifier!";function m(e){if(!e)throw new Error(p);if(!g[e])throw new Error("Configuration for ".concat(e," was never set"));return g[e]}function h(e,t){if(!e)throw new Error(p);g[e]=(0,l.a)(t,f());const r=(0,u.nY)(e);r&&(r.init=g[e])}function v(e,t){if(!e)throw new Error(p);var r=m(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>d});var n=r(122),i=r(384),o=r(154),a=r(324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0,harvester:void 0},l={};function d(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!l[e])throw new Error("Runtime for ".concat(e," was never set"));return l[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");l[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(l[e],"harvestCount")||Object.defineProperty(l[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=l[e])}},324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.283.2",i="PROD",o="CDN"},154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>l,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,l=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>d,x3:()=>u});var n=r(836),i=r(606),o=r(860),a=r(646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};l(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function l(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function d(e="",t="feature",r=!1){if(l(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(990),o=r(371),a=r(646),s=r(607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},l={},d=!1;try{d=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=m(e),l=c.length,d=0;d<l;d++)c[d].apply(a,r);var p=v()[s[e]];p&&p.push([f,e,r,a]);return a},get:h,listeners:m,context:g,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:d?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:d};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=m(e).concat(t)}function m(e){return n[e]||[]}function h(t){return l[t]=l[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),l=(0,n.Zm)();l.ee||(l.ee=u)},646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(566).bz)()},566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(836),i=r(154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>l,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>d});var n=r(154),i=r(863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function l(e,t){a()[e]=t}function d(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},434:(e,t,r)=>{"use strict";r.d(t,{Jt:()=>o,YM:()=>c});var n=r(836),i=r(607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];l(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return l(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,l,d;try{a=this,o=[...arguments],l="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],l],e)}i(r+"start",[o,a,s],l,c);try{return d=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],l,c),e}finally{i(r+"end",[o,a,d],l,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function l(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{A$:()=>o,ET:()=>a,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o={OFF:0,ERROR:1,WARN:2,INFO:3,DEBUG:4,TRACE:5},a="log";n.K7.logging},773:(e,t,r)=>{"use strict";r.d(t,{z_:()=>o,XG:()=>s,TZ:()=>n,rs:()=>i,xV:()=>a});r(154),r(566),r(384);const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(836),i=r(687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},603:(e,t,r)=>{"use strict";r.d(t,{j:()=>K});var n=r(860),i=r(555),o=r(371),a=r(908),s=r(836),c=r(687),u=r(289),l=r(154),d=r(944),f=r(773),g=r(384),p=r(344);const m=["setErrorHandler","finished","addToTrace","addRelease","recordCustomEvent","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],h=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(863),b=r(614),y=r(993);var w=r(646),R=r(434);const A=new Map;function E(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,d.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,R.YM)(i),a=new w.y(s.P);a.level=n.level,a.customAttributes=n.customAttributes;const c=t[r]?.[R.Jt]||t[r];return A.set(c,a),o.inPlace(t,[r],"wrap-logger-",(()=>A.get(c))),i}function _(){const e=(0,g.pV)();m.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,d.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function N(e,t,g=!1){t||(0,c.Ak)(e,"api");const m={};var w=s.ee.get(e),R=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var A="api-",_=A+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(A,n,!0,o||null===r?"session":void 0)(t,r)}function k(){}m.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,v.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},m.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),E(w,e,t,{customAttributes:r,level:i})},h.forEach((e=>{m[e]=j(A,e,!0,"api")})),m.addPageAction=j(A,"addPageAction",!0,n.K7.genericEvents),m.recordCustomEvent=j(A,"recordCustomEvent",!0,n.K7.genericEvents),m.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(A,"setPageViewName",!0)()},m.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,d.R)(40,typeof t)}else(0,d.R)(39,typeof e)},m.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,d.R)(41,typeof e)},m.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,d.R)(42,typeof e)},m.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,d.R)(23,e)}},m[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},m[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},m.interaction=function(e){return(new k).get("object"==typeof e?e:{})};const T=k.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,w),function(){if(R.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw R.emit("fn-err",[arguments,this,t],r),t}finally{R.emit("fn-end",[(0,v.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[r?(0,v.t)():performance.now(),...arguments],r?null:this,i,w),r?void 0:this}}function I(){r.e(296).then(r.bind(r,778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,d.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{T[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),m.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(A,"routeName",!0,n.K7.spa),m.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},l.RI?(0,u.GG)((()=>I()),!0):I(),m}var k=r(217),T=r(122);const j={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},I={};var O=r(284);const S=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let P=!1;function K(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:d={},exposed:f=!0}=t;d.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,k.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");I[e]=(0,T.a)(t,j);const r=(0,g.nY)(e);r&&(r.loader_config=I[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},l.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const m=(0,k.D0)(e.agentIdentifier),h=[c.beacon,c.errorBeacon];P||(m.proxy.assets&&(S(m.proxy.assets),h.push(m.proxy.assets)),m.proxy.beacon&&h.push(m.proxy.beacon),_(),(0,g.US)("activatedFeatures",O.B),e.runSoftNavOverSpa&&=!0===m.soft_navigations.enabled&&m.feature_flags.includes("soft_nav")),d.denyList=[...m.ajax.deny_list||[],...m.ajax.block_internal?h:[]],d.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,d),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=N(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),P=!0}},374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>u,K7:()=>s,P3:()=>c,XX:()=>i,qY:()=>n,v4:()=>a});const n="events",i="jserrors",o="browser/blobs",a="rum",s={ajax:"ajax",genericEvents:"generic_events",jserrors:i,logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},c={[s.pageViewEvent]:1,[s.pageViewTiming]:2,[s.metrics]:3,[s.jserrors]:4,[s.spa]:5,[s.ajax]:6,[s.sessionTrace]:7,[s.softNav]:8,[s.sessionReplay]:9,[s.logging]:10,[s.genericEvents]:11},u={[s.pageViewEvent]:a,[s.pageViewTiming]:n,[s.ajax]:n,[s.spa]:n,[s.softNav]:n,[s.metrics]:i,[s.jserrors]:i,[s.sessionTrace]:o,[s.sessionReplay]:o,[s.logging]:"browser/logs",[s.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.283.2.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.283.2.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),l=0;l<u.length;l++){var d=u[l];if(d.getAttribute("src")==r||d.getAttribute("data-webpack")==t+o){s=d;break}}if(!s){c=!0;var f={296:"sha512-2Y8GMAOGF658KnXzOZ/v+DlLch8TBFvV0tTNnOy9wrpvtDa1t5CdZMyX+LubTymBlzPp6NUjllBghMCZqXBPmg=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={374:0,840:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.283.2.PROD"]=self["webpackChunk:NRBA-1.283.2.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(374);var e=i(944),t=i(344),r=i(566);class n{agentIdentifier;constructor(){this.agentIdentifier=(0,r.LA)(16)}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}recordCustomEvent(e,t){return this.#e("recordCustomEvent",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(217);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var l=i(603);var d=i(687),f=i(234),g=i(289),p=i(154),m=i(384);const h=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function v(e){return!!(0,m.dV)().o.MO&&h(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,d.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,d.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(h(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,o))return(0,d.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),t.runtime.harvester.initializedAggregates.push(this.featAggregate),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,d.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return v(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(630);class R extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var A=i(908),E=i(843),_=i(878),x=i(782),N=i(863);class k extends y{static featureName=x.T;constructor(e,t=!0){super(e,x.T,t),p.RI&&((0,E.u)((()=>(0,A.p)("docHidden",[(0,N.t)()],void 0,x.T,this.ee)),!0),(0,_.sp)("pagehide",(()=>(0,A.p)("winPagehide",[(0,N.t)()],void 0,x.T,this.ee))),this.importAggregator(e))}}var T=i(773);class j extends y{static featureName=T.TZ;constructor(e,t=!0){super(e,T.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t){super(),p.gm?(this.features={},(0,m.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(R),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,l.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,m.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[R,k,j],loaderType:"lite"})})()})();</script>
<noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style>
</noscript><script async src="https://www.googletagmanager.com/gtag/js?id=G-HEQ0YF2VYL"></script>
<script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag('set', {'cookie_flags': 'SameSite=None;Secure', 'cookie_domain': 'www.nist.gov'});gtag("config", "G-HEQ0YF2VYL", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("config", "G-CSLL4ZEK4L", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("event", "custom", {"node_title":"Leading for Innovation, Part 4: Insights from Memorial Hermann\u2019s Malisha Patel","node_id":"1742646","blog_author":"Dawn Bailey","content_type":"Blog entry"});</script>
<meta name="description" content="Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S" />
<link rel="canonical" href="https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel" />
<link rel="shortlink" href="https://www.nist.gov/node/1742646" />
<meta name="citation_title" content="Leading for Innovation, Part 4: Insights from Memorial Hermanns Malisha Patel | NIST" />
<meta property="og:site_name" content="NIST" />
<meta property="og:type" content="Article" />
<meta property="og:url" content="https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel" />
<meta property="og:title" content="Leading for Innovation, Part 4: Insights from Memorial Hermanns Malisha Patel" />
<meta property="og:description" content="Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S" />
<meta property="og:image" content="https://www.nist.gov/sites/default/files/styles/social/public/images/2023/05/05/2023-MHSLH-Baldrige-Innovation.jpg?itok=FR7xgPKA" />
<meta property="og:image" content="https://www.nist.gov/themes/custom/nist_www/img/homepage/nist_mark.png" />
<meta property="og:image:width" content="960" />
<meta property="og:image:height" content="600" />
<meta property="og:image:alt" content="Memorial Hermann Sugar Land Hospital Quest Innovation Plenary slide. Showing a funnel with different levels of pain points and unmet needs from across the org and how they filter them and the key principles they use for innovation." />
<meta property="article:author" content="Dawn Bailey" />
<meta property="article:published_time" content="2023-07-26T08:00-04:00" />
<meta property="article:modified_time" content="2023-07-28T13:56-04:00" />
<meta name="dcterms.title" content="Leading for Innovation, Part 4: Insights from Memorial Hermanns Malisha Patel" />
<meta name="dcterms.creator" content="Dawn Bailey" />
<meta name="dcterms.description" content="Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S" />
<meta name="dcterms.publisher" content="Dawn Bailey" />
<meta name="dcterms.contributor" content="NIST" />
<meta name="dcterms.date" content="2023-07-26T08:00-04:00" />
<meta name="dcterms.type" content="text" />
<meta name="dcterms.format" content="text/html" />
<meta name="dcterms.identifier" content="https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel" />
<meta name="dcterms.source" content="NIST" />
<meta name="dcterms.created" content="2023-07-26T08:00-04:00" />
<meta name="dcterms.modified" content="2023-07-28T13:56-04:00" />
<meta name="twitter:card" content="summary_large_image" />
<meta name="twitter:description" content="Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S" />
<meta name="twitter:site" content="NIST" />
<meta name="twitter:title" content="Leading for Innovation, Part 4: Insights from Memorial Hermanns Malisha Patel" />
<meta name="google-site-verification" content="QMu0ODkER3rN5hLcMLqNVf7e3bkjYsNLTuhqfH48jCA" />
<meta name="Generator" content="Drupal 10 (https://www.drupal.org)" />
<meta name="MobileOptimized" content="width" />
<meta name="HandheldFriendly" content="true" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<meta name="nist_search_modified" class="elastic" content="2023-07-28T13:56:00-04:00" />
<script type="application/ld+json">{
"@context": "https://schema.org",
"@graph": [
{
"@type": "Article",
"@id": "https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel",
"headline": "Leading for Innovation, Part 4: Insights from Memorial Hermanns Malisha Patel",
"name": "Leading for Innovation, Part 4: Insights from Memorial Hermanns Malisha Patel",
"description": "Five-Part Leadership Blog Series\n\nSenior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S.",
"image": {
"@type": "ImageObject",
"url": "https://www.nist.gov/sites/default/files/styles/social/public/images/2023/05/05/2023-MHSLH-Baldrige-Innovation.jpg?itok=FR7xgPKA",
"width": "960",
"height": "600"
},
"datePublished": "2023-07-26T08:00-04:00",
"dateModified": "2023-07-28T13:56-04:00",
"author": {
"@type": "Person",
"@id": "https://www.nist.gov/blogs/blogrige/authors/dawn-bailey",
"name": "Dawn Bailey",
"url": "https://www.nist.gov/blogs/blogrige/authors/dawn-bailey"
},
"publisher": {
"@type": "GovernmentOrganization",
"@id": "https://www.nist.gov/",
"name": "National Institute of Standards and Technology",
"url": "https://www.nist.gov/"
}
}
]
}</script>
<meta name="nist_search_bundle" class="elastic" content="blog" />
<link rel="icon" href="/themes/custom/nist_www/favicon.ico" type="image/vnd.microsoft.icon" />
<title>Leading for Innovation, Part 4: Insights from Memorial Hermanns Malisha Patel | NIST</title>
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_hKAD9a0878O1Pdb6alKtCmESLiUtQmrBX15rQUvSgOA.css?delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwjAIvVCzHqmhFJWMlqWwzd3ebmo0IYRH3i8Dzsl1zBLz706M2kJj8-QPqjR-Khl6qlpiYYMslITbHOwwpzq0Rhc_3kUzyFu77_sX09NPfix9XUCmDwwb027x2tPwXoXCjcWpR4TFeZQwRQZJlQrDGcMYBA5dPY0eqBv1I2oj1L_MytjV2OkFcnNX7g" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_kGS0ApDpFo-_3JI4Ijxg4RCWlTqsImK3lqH7bCv5v2U.css?delta=1&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwjAIvVCzHqmhFJWMlqWwzd3ebmo0IYRH3i8Dzsl1zBLz706M2kJj8-QPqjR-Khl6qlpiYYMslITbHOwwpzq0Rhc_3kUzyFu77_sX09NPfix9XUCmDwwb027x2tPwXoXCjcWpR4TFeZQwRQZJlQrDGcMYBA5dPY0eqBv1I2oj1L_MytjV2OkFcnNX7g" />
<link rel="stylesheet" media="print" href="/sites/default/files/css/css_-IXwLuTUdm8IGHxib8GX8wWKw3LjKsNWSYYskZ5fEGg.css?delta=2&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwjAIvVCzHqmhFJWMlqWwzd3ebmo0IYRH3i8Dzsl1zBLz706M2kJj8-QPqjR-Khl6qlpiYYMslITbHOwwpzq0Rhc_3kUzyFu77_sX09NPfix9XUCmDwwb027x2tPwXoXCjcWpR4TFeZQwRQZJlQrDGcMYBA5dPY0eqBv1I2oj1L_MytjV2OkFcnNX7g" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_jmXeSZNqhh6ayjrVIlS8rDw3mcnQaE5dzE2ZwwPSzNA.css?delta=3&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwjAIvVCzHqmhFJWMlqWwzd3ebmo0IYRH3i8Dzsl1zBLz706M2kJj8-QPqjR-Khl6qlpiYYMslITbHOwwpzq0Rhc_3kUzyFu77_sX09NPfix9XUCmDwwb027x2tPwXoXCjcWpR4TFeZQwRQZJlQrDGcMYBA5dPY0eqBv1I2oj1L_MytjV2OkFcnNX7g" />
<script src="/sites/default/files/js/js_GM8kl6wk698qKTTwusj83bCoGHHtOZ1UinjY1sE_Qbk.js?scope=header&amp;delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxdjQ0OwjAIhS-0yZEIXbFja0vTH6u3t5sajQkkfI_3wNCyY9VRCcx3xq1MTtV5RorkH1WWAv_CFKVUvMrQrPbolSzWPI5IdODotS5SWULKemP4F44vp1ZXDjz-qjeUMagFK4XMOOwl7qcHnFdDfn5HYGWynD-IvfcfB9_rEQSbWyJ_eeNUEoXREdRcW1mo8nQT7gW3FhIGjg1Ong-eD34CTWRxsA"></script>
</head>
<body class="node-1742646">
<a href="#main-content" class="visually-hidden focusable" data-elastic-exclude>
Skip to main content
</a>
<div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas>
<!-- nist-index-ignore-start -->
<section data-elastic-exclude class="usa-banner" aria-label="Official government website">
<div class="usa-accordion">
<header class="usa-banner__header">
<div class="usa-banner__inner">
<div class="grid-col-auto">
<img class="usa-banner__header-flag" src="/libraries/nist-component-library/dist/img/us_flag_small.png" alt="U.S. flag">
</div>
<div class="grid-col-fill tablet:grid-col-auto">
<p class="usa-banner__header-text">An official website of the United States government</p>
<p class="usa-banner__header-action" aria-hidden="true">Heres how you know</p>
</div>
<button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default">
<span class="usa-banner__button-text">Heres how you know</span>
</button>
</div>
</header>
<div class="usa-banner__content usa-accordion__content" id="gov-banner-default">
<div class="grid-row grid-gap-lg">
<div class="usa-banner__guidance tablet:grid-col-6">
<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true">
<div class="usa-media-block__body">
<p>
<strong>Official websites use .gov</strong>
<br/>
A <strong>.gov</strong> website belongs to an official government organization in the United States.
</p>
</div>
</div>
<div class="usa-banner__guidance tablet:grid-col-6">
<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true">
<div class="usa-media-block__body">
<p>
<strong>Secure .gov websites use HTTPS</strong>
<br/>
A <strong>lock</strong> ( <span class="icon-lock">
<svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewbox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-title banner-lock-description" focusable="false">
<title id="banner-lock-title">Lock</title>
<desc id="banner-lock-description">A locked padlock</desc><path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z"/></svg>
</span>
) or <strong>https://</strong> means youve safely connected to the .gov website. Share sensitive information only on official, secure websites.
</p>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- nist-index-ignore-end -->
<div data-elastic-exclude>
<!-- nist-index-ignore-start -->
<div class="nist-print-header" style="display:none;">
<p class="nist-print-header__url">https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel</p>
<img class="nist-print-header__logo" width="289" height="38" src="/libraries/nist-component-library/dist/img/logo/nist_logo_sidestack.svg" alt="National Institute of Standards and Technology" />
</div>
<div class="usa-overlay"></div>
<header class="usa-header nist-header--www nist-header--minimal" role="banner">
<div class="usa-navbar">
<div class="usa-logo flex-fill">
<a href="/" title="National Institute of Standards and Technology" aria-label="Home">
<img src="/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px" />
</a>
</div>
<div class="usa-header__right grid-row flex-auto">
<div class="grid-col-fill nist-header__search-group">
<form class="usa-search usa-search--small"
accept-charset="UTF-8"
action="/search"
id="search_form"
method="get">
<div role="search">
<label class="usa-sr-only" for="search-form">Search NIST</label>
<input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128">
<button class="usa-button" type="submit"><img src="/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button>
</div>
</form>
</div>
<div class="grid-col-auto padding-left-1">
<button class="usa-menu-btn">Menu</button>
</div>
</div>
</div>
<nav aria-label="Primary navigation" class="usa-nav">
<div class="usa-nav__inner">
<button class="usa-nav__close">Close</button>
<ul class="usa-nav__primary usa-accordion">
<li class="usa-nav__primary-item">
<a class="usa-nav__link" href="/publications">Publications</a>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-2"><span>What We Do</span></button>
<div id="primary_menu-2" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/topics" class="usa-nav__link">All Topics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/advanced-communications" class="usa-nav__link">Advanced communications</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/bioscience" class="usa-nav__link">Bioscience</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/buildings-construction" class="usa-nav__link">Buildings and construction</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/chemistry" class="usa-nav__link">Chemistry</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/cybersecurity" class="usa-nav__link">Cybersecurity</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/electronics" class="usa-nav__link">Electronics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/energy" class="usa-nav__link">Energy</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/environment" class="usa-nav__link">Environment</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/fire" class="usa-nav__link">Fire</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/forensic-science" class="usa-nav__link">Forensic science</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/health" class="usa-nav__link">Health</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/information-technology" class="usa-nav__link">Information technology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/infrastructure" class="usa-nav__link">Infrastructure</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/manufacturing" class="usa-nav__link">Manufacturing</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/materials" class="usa-nav__link">Materials</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/metrology" class="usa-nav__link">Metrology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/nanotechnology" class="usa-nav__link">Nanotechnology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/neutron-research" class="usa-nav__link">Neutron research</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/performance-excellence" class="usa-nav__link">Performance excellence</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/physics" class="usa-nav__link">Physics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/public-safety" class="usa-nav__link">Public safety</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/quantum-information-science" class="usa-nav__link">Quantum information science</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/resilience" class="usa-nav__link">Resilience</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/standards" class="usa-nav__link">Standards</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/transportation" class="usa-nav__link">Transportation</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs &amp; Major Programs</span></button>
<div id="primary_menu-3" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories" class="usa-nav__link">Laboratories</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
</li>
<li>
<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
</li>
<li>
<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
</li>
<li>
<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
</li>
<li>
<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/user-facilities" class="usa-nav__link">User Facilities</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
</li>
<li>
<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories/projects-programs" class="usa-nav__link">Research Projects</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools &amp; Instruments</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/major-programs" class="usa-nav__link">Major Programs</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
</li>
<li>
<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
</li>
<li>
<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
</li>
<li>
<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
</li>
<li>
<a href="/spo" class="usa-nav__link">Special Programs Office</a>
</li>
<li>
<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
</li>
</ul>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services &amp; Resources</span></button>
<div id="primary_menu-4" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/content/standards-measurements" class="usa-nav__link">Standards and Measurements</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
</li>
<li>
<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
</li>
<li>
<a href="/nist-quality-system" class="usa-nav__link">Quality System</a>
</li>
<li>
<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
</li>
<li>
<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
</li>
<li>
<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
</li>
<li>
<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
</li>
<li>
<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/services-resources/software" class="usa-nav__link">Software</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/data" class="usa-nav__link">Data</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
</li>
<li>
<a href="https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a>
</li>
<li>
<a href="/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a>
</li>
<li>
<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="https://shop.nist.gov/" class="usa-nav__link">Storefront</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/tpo" class="usa-nav__link">License &amp; Patents</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/nist-research-library" class="usa-nav__link">NIST Research Library</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News &amp; Events</span></button>
<div id="primary_menu-5" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/news-events/news" class="usa-nav__link">News</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/news-events/events" class="usa-nav__link">Events</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/blogs" class="usa-nav__link">Blogs</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/feature-stories" class="usa-nav__link">Feature Stories</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/awards" class="usa-nav__link">Awards</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/video-gallery" class="usa-nav__link">Video Gallery</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/image-gallery" class="usa-nav__link">Image Gallery</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/pao/media-contacts" class="usa-nav__link">Media Contacts</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-6"><span>About NIST</span></button>
<div id="primary_menu-6" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/about-nist" class="usa-nav__link">About Us</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/director/leadership" class="usa-nav__link">Leadership</a>
</li>
<li>
<a href="/director/nist-organization-structure" class="usa-nav__link">Organization Structure</a>
</li>
<li>
<a href="/about-nist/budget-planning" class="usa-nav__link">Budget &amp; Planning</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/about-nist/contact-us" class="usa-nav__link">Contact Us</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/about-nist/visit" class="usa-nav__link">Visit</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/careers" class="usa-nav__link">Careers</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/iaao/academic-affairs-office" class="usa-nav__link">Student programs</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/about-nist/work-nist" class="usa-nav__link">Work with NIST</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/history" class="usa-nav__link">History</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="http://nistdigitalarchives.contentdm.oclc.org/" class="usa-nav__link">NIST Digital Archives</a>
</li>
<li>
<a href="/nist-museum" class="usa-nav__link">NIST Museum</a>
</li>
<li>
<a href="/nist-and-nobel" class="usa-nav__link">NIST and the Nobel</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/education" class="usa-nav__link">Educational Resources</a>
</li>
</ul>
</div>
</div>
</div>
</li>
</ul>
</div>
</nav>
</header>
<!-- nist-index-ignore-end -->
</div>
<div class="grid-container">
</div>
<div
id="block-nist-www-content" class="nist-block"
>
<section
class="nist-page__content usa-section clearfix"
>
<a id="main-content" tabindex="-1"></a>
<div
class="nist-page__region nist-page__region--content-top-full"
>
<div
class="nist-block"
>
<div class="entity-reference">
<div class="nist-blog-header nist-blog-header--inner">
<div class="nist-blog-header__bkgrd">
<div class="nist-blog-header__main grid-container">
<div class="grid-row">
<h2 class="nist-blog-header__title">
<a href="/blogs/blogrige"> Blogrige
</a>
</h2>
<div class="nist-blog-header__tagline">
<p class="text">The Official Baldrige Blog</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="grid-container margin-top-4">
<div
class="nist-page__region nist-page__region--content-top"
>
<div
class="nist-block"
>
<h1 class="nist-page__title">Leading for Innovation, Part 4: Insights from Memorial Hermanns Malisha Patel</h1>
</div>
<div
class="font-body-md"
>
<div class="daterange"><time datetime="2023-07-26T12:00:00Z">July 26, 2023</time>
</div>
</div>
<div
class="nist-block"
>
<span>By: </span>
<a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en">Dawn Bailey</a>
</div>
<div
class="nist-block"
>
<!-- nist-index-ignore-start -->
<div data-elastic-exclude class="nist-block nist-social__wrapper">
<h2 class="nist-social__title">Share</h2>
<div class="social-media-sharing">
<div class="nist-social__wrapper--share">
<div>
<a target="_blank" rel="noopener" href="https://www.facebook.com/share.php?u=https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel"
title="Facebook" class="nist-social nist-social--facebook-gray">
<span>Facebook</span>
</a>
</div>
<div>
<a target="_blank" rel="noopener" href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel&amp;source=https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel"
title="Linkedin" class="nist-social nist-social--linkedin-gray">
<span>Linkedin</span>
</a>
</div>
<div>
<a target="_blank" rel="noopener" href="https://x.com/intent/tweet?url=https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel&amp;status=https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel"
title="X.com" class="nist-social nist-social--x-gray">
<span>X.com</span>
</a>
</div>
<div>
<a href="mailto:?subject=NIST.gov&amp;body=Check out this site https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel"
title="Email" class="nist-social nist-social--envelope-gray">
<span>Email</span>
</a>
</div>
</div>
</div>
</div>
<!-- nist-index-ignore-end -->
</div>
</div>
</div>
<div class="grid-container margin-top-4">
<div class="grid-row grid-gap-6">
<div
class="nist-page__region nist-page__region--content tablet-lg:grid-col-8"
>
<div
class="nist-block"
>
<div class="text-with-summary">
<figure class="nist-image">
<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2023/05/05/2023-MHSLH-Baldrige-Innovation.jpg?itok=-F5gwjRe" width="960" height="600" alt="Memorial Hermann Sugar Land Hospital Quest Innovation Plenary slide. Showing a funnel with different levels of pain points and unmet needs from across the org and how they filter them and the key principles they use for innovation." typeof="foaf:Image" />
<figcaption class="nist-image__caption">
<div data-caption-editable="true" class="nist-image__caption-content">
<p>Memorial Hermann Sugar Land Hospital's Innovation Hub slide from its Quest for Excellence innovation presentation.</p>
</div>
<div class="nist-image__credit">
<span class="nist-image__credit-label">Credit:</span>
Memorial Herman Sugar Land Hospital
</div>
</figcaption>
</figure>
<h4>Five-Part Leadership Blog Series</h4>
<p>Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S. economy—<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="fdc15dd7-50ce-4651-b5f6-c7b7cfc0c1d1" href="/baldrige/charter-school-san-diego-2021" title="The Charter School of San Diego (CSSD)">The Charter School of San Diego (CSSD)</a>,&nbsp;<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="e8581c97-9427-4f02-815b-5732f0b379a7" href="/baldrige/elevations-credit-union-2020" title="Elevations Credit Union">Elevations Credit Union</a>,&nbsp;<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="484ea266-fbf2-4847-a1d4-bb75ee02d444" href="/baldrige/pricewaterhousecoopers-public-sector" title="Guidehouse (formerly PricewaterhouseCoopers Public Sector)">Guidehouse (formerly PricewaterhouseCoopers Public Sector)</a>,&nbsp;<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="f8f5a761-afc6-46aa-a098-883920bbef35" href="/baldrige/memorial-hermann-sugar-land-hospital" title="Memorial Hermann Sugar Land Hospital">Memorial Hermann Sugar Land Hospital</a>, and&nbsp;<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="6917a997-f567-4ec4-947f-04745d26aa92" href="/baldrige/stellar-solutions" title="Stellar Solutions">Stellar Solutions</a>--presented insights on how they guide their high-performing organizations to innovate at the Baldrige Performance Excellence Programs <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="23d30ad2-c593-44c9-bd9a-331612798174" href="/baldrige/qe" title="34th&nbsp;Quest for Excellence®&nbsp;conference">34th&nbsp;Quest for Excellence<sup>®</sup>&nbsp;conference</a>&nbsp;in April 2023. Following are highlights of the presentation by <span><span><span>Malisha Patel of Memorial Hermann Southwest Hospital and Memorial Hermann Sugar Land Hospital</span></span></span>.</p>
<h3><span><span><span><strong>Persistent Effort Gives Rise to Culture of Innovation</strong></span></span></span></h3>
<figure class=" align-right nist-image" role="group">
<div>
<img alt="Malisha Patel, Memorial Hermann Sugar Land Hospital, 2016 Baldrige Award Recipient" height="220" loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2023/05/05/Malisha-Patel.jpg?itok=Ak9_dO-c" typeof="foaf:Image" width="198">
</div>
<figcaption class="nist-image__caption">Malisha Patel, Memorial Hermann Sugar Land Hospital, 2016 Baldrige Award Recipient<div class="nist-image__credit">
<span class="nist-image__credit-label">Credit:</span>
Memorial Hermann Sugar Land Hospital
</div></figcaption>
</figure>
<p><span><span><span>Formed by millions of years of water and wind erosion, the Antelope Canyon in Arizona is called by the Navajo “the place where water runs through.” </span></span></span></p>
<p><span><span><span>Malisha Patel, senior vice president and chief executive officer of Memorial Hermann Southwest Hospital and Memorial Hermann Sugar Land Hospital, shared an image of the canyon with the Baldrige Program's Quest for Excellence audience because it inspired her. </span></span></span></p>
<p><span><span><span>“The fact that continuous water could have an impact on rocks, one of the hardest substances on earth, and reform and reshape them, inspires me. . . . [Similarly] the fact that persistent effort could lead to seemingly insurmountable change truly inspired . . . our innovation efforts.”</span></span></span></p>
<p><span><span><span>Patel shared with the audience how the innovation efforts at <a href="https://www.memorialhermann.org/locations/sugar-land" title="https://www.memorialhermann.org/locations/sugar-land">Memorial Hermann Sugar Land Hospital</a>, a <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1ae352c2-3d49-4884-b7b2-f27ffe44abbf" href="/news-events/news/2016/11/four-us-organizations-receive-nations-highest-honor-performance-excellence" title="Four U.S. Organizations Receive Nations Highest Honor for Performance Excellence">2016 Baldrige Award recipient</a>, helped the organization build a culture of innovation that led to innovations in medicine, processes, workforce models, big data, and the cost of care. Innovation has also led the Memorial Hermann system to refocus its vision “to create healthier communities now and for generations to come.”</span></span></span></p>
<p><span><span><span>“Work we have done with innovation has allowed us to have local, systemwide, and community impact,” said Patel, adding that Memorial Hermann Sugar Land Hospital, which opened as a 79-bed hospital, now has 179 beds and has recently been approved for a $231 million expansion.</span></span></span></p>
<div class="nist-callout">
<p><span><span><span>“I truly believe that our culture of innovation [driven by] the Baldrige framework has really fueled our success,” she said. “What makes me even more proud is that were coming out of [the most difficult] point in our hospitals journey. We dealt with a lot of challenges where we had to be innovative during the pandemic.” Patel said she is especially proud that the hospital has been recognized in the top percentile for employer and physician engagement during that time.</span></span></span></p>
</div>
<h3><span><span><span><strong>Where Innovation Comes In</strong></span></span></span></h3>
<p><span><span><span>A focus on improvement led to a culture of innovation at Memorial Hermann, Patel said, using this definition: “Innovation is creating opportunity to deliver value. Innovation is inclusive of initiatives and programs that make us better at our core business and at doing things differently to move care upstream to ultimately keep people out of the hospital.”</span></span></span></p>
<p><span><span><span>She said the culture of innovation began locally at Memorial Hermann Sugar Land when it started its Baldrige journey in 2009. Patients, employees, volunteers, physicians, and other stakeholders were asked what the hospital could do to eliminate inconveniences. This led to suggestion boxes throughout the hospital and a streamlined process for QR codes so that anyone could share an idea for an opportunity or challenge.</span></span></span></p>
<p><span><span><span>Those innovative efforts evolved, with every workforce member encouraged to help build a culture of innovation through idea sharing, she said. To facilitate this, iGenerate was created in 2016 as an innovation hub in which employees could submit ideas; to date, 13,000+ ideas have been submitted, 700+ have been implemented, and $10.5 million+ in cost savings have been generated.</span></span></span></p>
<p><span><span><span>iGenerate has helped the system support “an environment that allows people to rapidly look at macro trends impacting our industry,” she said.</span></span></span></p>
<p><span><span><span>Based on an employee idea, Patel shared a success story where supply chain issues made it difficult to obtain contrasting agent, which is used enhancing CT X<strong>-</strong>ray images. The employee suggested using syringeless injectors, which was validated and confirmed so as not to compromise quality. A new process based on the idea reduced the amount of contrast used on patients and helped improve patient outcomes, as well as eliminate injectors going into landfills.</span></span></span></p>
<h3><span><span><span><strong>Commitment to Excellence and the Community</strong></span></span></span></h3>
<p><span><span><span>The hospitals of the Memorial Hermann system “remain steadfast to deliver on our promise of value-based care, [because] we know that with persistence, dedication to our workforce, ingenuity, and innovation that we will succeed,” said Patel.</span></span></span></p>
<p><span><span><span>Memorial Hermann, the largest nonprofit health care system in the greater Houston area, has more than 6,700 affiliated physicians, 31,000 employee partners, 260 care delivery sites, and 17 hospitals, according to Patel. They share a mission to be “a nonprofit, values-driven, community-owned health system dedicated to improving health,” said Patel, adding that several years ago, the 115-year-old system changed its mission, vision, and values to reflect a commitment to the community.</span></span></span></p>
<p><span><span><span>Patel said Memorial Hermann hospitals are not just delivering care at brick-and-mortar locations but also have numerous efforts under way for “engaging in the community, addressing the social determinants of health, and improving the overall wellbeing of families and ultimately populations.”</span></span></span></p>
<p><span><span><span>As CEO of two of the largest hospitals in the Houston area, Patel said shes sometimes asked why she would support a mission that keeps potential patients out of the hospital—"to keep business away.” Her answer:</span></span></span></p>
<div class="nist-callout">
<p><span><span><span>“Thats why we innovated a few years ago,” she said. “Were still here to take care of those seeking medical care, but we wanted to make sure we can prevent you from becoming sick in the first place.”</span></span></span></p>
</div>
<p><span><span><span>Partnerships have played a large role in supporting the community, she said; for example, in addressing health care access and convenience for patients by opening urgent care centers. Another partnership involved nutritional assessments and meal planning “because we know if we can help with social well-being and quality of life, its going to help your overall health,” she said.</span></span></span></p>
<h4>Five-Part Leadership Blog Series</h4>
<p><strong>Previous Blogs</strong><br>
<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="51536d98-f0ba-472d-a7b5-138d0149cbdf" href="/blogs/blogrige/leading-innovation-part-1-insights-cssds-mary-bixby" title="Leading for Innovation, Part 1: Insights from CSSDs Mary Bixby">Leading for Innovation, Part 1: Insights from CSSDs Mary Bixby</a><br>
<a href="https://www.nist.gov/blogs/blogrige/leading-innovation-part-2-insights-elevations-credit-unions-gerry-agnes">Leading for Innovation, Part 2: Insights from Elevations Credit Union</a><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="51536d98-f0ba-472d-a7b5-138d0149cbdf" href="/blogs/blogrige/leading-innovation-part-1-insights-cssds-mary-bixby" title="Leading for Innovation, Part 1: Insights from CSSDs Mary Bixby"></a><a href="https://www.nist.gov/blogs/blogrige/leading-innovation-part-2-insights-elevations-credit-unions-gerry-agnes">s Gerry Agnes</a><br>
Leading for Innovation, Part 3: Insights from Guidehouse<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="51536d98-f0ba-472d-a7b5-138d0149cbdf" href="/blogs/blogrige/leading-innovation-part-1-insights-cssds-mary-bixby" title="Leading for Innovation, Part 1: Insights from CSSDs Mary Bixby"></a>s Scott McIntyre</p>
<p><strong>Upcoming Blogs</strong><br>
Leading for Innovation, Part 5: Insights from Stellar Systems<a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="51536d98-f0ba-472d-a7b5-138d0149cbdf" href="/blogs/blogrige/leading-innovation-part-1-insights-cssds-mary-bixby" title="Leading for Innovation, Part 1: Insights from CSSDs Mary Bixby"></a>&nbsp;Janet Grondin<br>
&nbsp;</p>
<hr>
<div class="grid-row grid-gap">
<div class="grid-col-3">
<figure class=" align-center nist-image" role="group">
<div>
<img alt="2023-2024 Baldrige Excellence Framework Business/Nonprofit cover artwork" height="480" loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2022/12/12/2023-2024-Baldrige-Excellence-Framework-cover.jpg?itok=CnAq2c1t" typeof="foaf:Image" width="373">
</div>
<figcaption class="nist-image__caption"></figcaption>
</figure>
</div>
<div class="grid-col-9">
<h2>Baldrige Excellence Framework®</h2>
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework®</a>&nbsp;has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence®, core values and concepts, and guidelines for evaluating your processes and results.</p>
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1456338f-3700-4348-81b9-3c7bb4f122ce" href="/baldrige/publications/baldrige-excellence-framework/education" title="Baldrige Excellence Framework (Education)">Education</a>, and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="60e4dd30-b690-43ab-b954-770653ddd218" href="/baldrige/publications/baldrige-excellence-framework/health-care" title="Baldrige Excellence Framework (Health Care)">Health Care</a></p>
</div>
</div>
<hr>
</div>
</div>
<div
class="nist-block"
>
<div class="nist-tags">
<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/award-recipients" hreflang="en">Award Recipients</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a>, <a href="/blogrige-categories/impact-baldrige" hreflang="en">Impact of Baldrige</a>, <a href="/blogrige-categories/sector-focused" hreflang="en">Sector Focused</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
</div>
<div
class="nist-block"
>
<h2
class="nist-block__title"
>About the author</h2>
<div class="nist-field nist-field--label-hidden entity-reference">
<div class="nist-field__items">
<div class="nist-field__item">
<article
about="/blogs/blogrige/authors/dawn-bailey" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/12/18/IMG_2952.JPG?itok=-PWaG3HO" width="100" height="85" alt="Dawn Bailey" typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/dawn-bailey"><span>Dawn Bailey</span>
</a></h3>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"><p><span>Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.</span></p></div>
</div>
</div>
</article>
</div>
</div>
</div>
</div>
<div
class="views-element-container nist-block"
>
<h2
class="nist-block__title"
>Related posts</h2>
<div><div class="js-view-dom-id-ed3da9af5e06dbbb564c16c9d3d3c2507f69f831ac2bdf780b7396c1f9f8006a">
<div>
<article
about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
</div>
</div>
</div>
</article>
</div>
<div>
<article
about="/blogs/blogrige/boost-innovation-your-work-thinking-poet" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/04/Tucker-Bryant-blog.jpg?itok=gDhGrp2O" width="100" height="63" alt="Tucker Bryant speaks on a stage in front of an audience." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. Hes also a former employee of technology behemoth Google, where he used his creative perspective to
</div>
</div>
</div>
</article>
</div>
<div>
<article
about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
</div>
</div>
</div>
</article>
</div>
</div>
</div>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Comments</h2>
<section>
<h2>Add new comment</h2>
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_Lx5yvw0vUi4TN7C0L-5Rdrp4Q049mXEKn-dXREWOtBs.css?delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxLzCvJTMov0U-E0Hpp-UW5OsmJBSXJGYn6SYnFqTppmTklqUX6KUWlBYk5ehAeAD47FNs&amp;exclude=eJx1UAuuwyAMuxAdR0IBsi5bIBWfdb39QrunVZOeRFDsWI7BQ3i4JnoW67-9u1fj_xlRkGxmkZnRQQbeGoVqfwmTqTZ3JeWirJkFomtFbSjPdoZjXKkhpaXIE-0vMSLsXLthQt0s7KG4JNFGquDVmCk_TN1qw6QJK-56O7N44HM_fazsDSFi-YNuXdez-oSHBF9tLLCx9AX48oHmSbhWu98XDdMZTV0gaWUr_tprgKaUBAJ2CSPByEbBMGzSm9PwQZ9XNisZg_Bh6O49LSrP_bCeBp4G_kZLFIqMH3oD_KWsjg" />
<form class="comment-comment-node-blog-form comment-form usa-form antibot" novalidate="novalidate" data-drupal-selector="comment-form" data-action="/comment/reply/node/1742646/comment_node_blog" action="/antibot" method="post" id="comment-form" accept-charset="UTF-8">
<noscript>
<div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div>
</noscript>
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-name js-form-item-name">
<label for="edit-name" class="usa-label">
Your name
</label>
<input data-drupal-default-value="Anonymous" data-drupal-selector="edit-name" type="text" id="edit-name" name="name" value="" size="30" maxlength="60" class="form-text usa-input" />
</div>
<input data-drupal-selector="form-4zy-umgbh5hxrlqktgrjcuajkjdqao7pdzpccuzbira" type="hidden" name="form_build_id" value="form-4zY_umgBH5hXRlQKtgrJCUaJKJdQao7pDZPCcUZBIRA" class="usa-input" /><input data-drupal-selector="edit-comment-comment-node-blog-form" type="hidden" name="form_id" value="comment_comment_node_blog_form" class="usa-input" /><input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" class="usa-input" /><div class="field--type-text-long field--name-comment-body field--widget-text-textarea js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-wrapper" id="edit-comment-body-wrapper"> <div class="js-text-format-wrapper js-form-item form-item">
<div class="form-item js-form-item form-type-textarea js-form-type-textarea form-item-comment-body-0-value js-form-item-comment-body-0-value">
<label for="edit-comment-body-0-value" class="usa-label form-required">
Comment
<span class="usa-label--required"> <span class="usa-sr-only">Required</span>*</span></label>
<div class="form-textarea-wrapper">
<textarea class="js-text-full text-full form-textarea required usa-textarea resize-vertical" data-entity_embed-host-entity-langcode="en" data-media-embed-host-entity-langcode="en" data-drupal-selector="edit-comment-body-0-value" id="edit-comment-body-0-value" name="comment_body[0][value]" rows="5" cols="60" placeholder="" required="required" aria-required="true"></textarea>
</div>
</div>
<div class="js-filter-wrapper filter-wrapper hidden js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-0-format" id="edit-comment-body-0-format"><div class="js-filter-guidelines filter-guidelines js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-0-format-guidelines" id="edit-comment-body-0-format-guidelines"><div data-drupal-format-id="plain_text">
<h4>Plain text</h4>
<ul>
<li>No HTML tags allowed.</li>
<li>Web page addresses and email addresses turn into links automatically.</li>
<li>Lines and paragraphs break automatically.</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<fieldset data-drupal-selector="edit-captcha" class="captcha captcha-type-challenge--image">
<legend class="captcha__title js-form-required form-required">
CAPTCHA
</legend>
<div class="captcha__element">
<input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="652067146" class="usa-input" /><input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="bvt69F6jin9umX2NsZKr_RsuMkPlrxfBz3ax01ZWmQM" class="usa-input" /><div class="captcha__image-wrapper js-form-wrapper form-wrapper" data-drupal-selector="edit-captcha-image-wrapper" id="edit-captcha-image-wrapper"><img data-drupal-selector="edit-captcha-image" src="/image-captcha-generate/652067146/1741068218" width="180" height="60" alt="Image CAPTCHA" title="Image CAPTCHA" loading="lazy" typeof="foaf:Image" />
</div>
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-captcha-response js-form-item-captcha-response">
<label for="edit-captcha-response" class="usa-label form-required">
What code is in the image?
<span class="usa-label--required"> <span class="usa-sr-only">Required</span>*</span></label>
<input autocomplete="off" data-drupal-selector="edit-captcha-response" aria-describedby="edit-captcha-response--description" type="text" id="edit-captcha-response" name="captcha_response" value="" size="15" maxlength="128" class="form-text required usa-input" required="required" aria-required="true" />
<div id="edit-captcha-response--description" class="description help-block">
Enter the characters shown in the image.
</div>
</div>
</div>
<div class="captcha__description description">This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.</div>
</fieldset>
<div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions--2"><input data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Save" class="button button--primary js-form-submit form-submit usa-button" /></div>
<div class="comments__disclaimer padding-top-2">
<em>Please be respectful when posting comments. We will post all comments without editing as long as they are appropriate for a public, family friendly website, are on topic and do not contain profanity, personal attacks, misleading or false information/accusations or promote specific commercial products, services or organizations. Comments that violate our comment policy or include links to non-government organizations/web pages will not be posted.</em>
</div>
</form>
</section>
</div>
</div>
<aside class="nist-page__region nist-page__region--sidebar-second tablet-lg:grid-col-4">
<div>
<div
class="nist-block"
>
<div>
<div about="/blogs/blogrige">
<div
class="views-exposed-form usa-form filters nist-block" novalidate="novalidate" data-drupal-selector="views-exposed-form-search-blog-blogrige-search-page"
>
<h2
class="nist-block__title"
>Search</h2>
<form action="/blogs/blogrige/search" method="get" id="views-exposed-form-search-blog-blogrige-search-page" accept-charset="UTF-8" class="usa-form">
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-k js-form-item-k form-no-label">
<input placeholder="Search this blog" data-drupal-selector="edit-k" type="text" id="edit-k" name="k" value="" size="30" maxlength="128" class="form-text usa-input" />
<div id="edit-k--description" class="description help-block">
Put exact phrase in quotes (e.g., "Quest conference")
</div>
</div>
<div class="grid-col-12 form-actions js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" id="edit-actions"><input data-drupal-selector="edit-submit-search-blog" type="submit" id="edit-submit-search-blog" value="Search" class="button js-form-submit form-submit usa-button" /></div>
</form>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Email alerts</h2>
<div class="text-long"><p>Sign up for e-mail alerts from the Blogrige blog by entering your e-mail address in the box below.</p>
<form action="https://public.govdelivery.com/accounts/USNIST/subscribers/qualify" accept-charset="UTF-8" method="post">
<input name="utf8" type="hidden" value="&#x2713;">
<input type="hidden" name="authenticity_token" value="D/AeWFqoqPEK65O+YJQQI9Pn9yEDHk1zubt0IGJg18L5pRydZ/PnAQrfCWp/IaMadbiMiAYyimIxV+5ICYMpdQ==">
<input type="hidden" name="topic_id" id="topic_id" value="USNIST_29">
<div class="grid-row grid-gap-1">
<div class="tablet:grid-col-8">
<label class="usa-sr-only" for="email">Enter Email Address</label>
<input class="usa-input" type="text" name="email" id="email" title="email">
</div>
<div class="tablet:grid-col-4">
<input type="submit" name="commit" value="Sign Up" class="usa-button margin-top-1">
</div>
</div>
</form>
</div>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Stay Connected</h2>
<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?topic_id=USNIST_29" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a></div>
</div>
<div
class="views-element-container nist-block no-print"
>
<h2
class="nist-block__title"
>Categories</h2>
<div><div class="js-view-dom-id-ed04dce7b1283af1dddacc37e6e0917551c1bfc858b869d792cd85f950354746">
<div>
<select class="usa-select ViewsJumpMenu js-viewsJumpMenu" title="-- Choose --" id="blog-categories-block-4-jump-menu">
<option>-- Choose --</option>
<option data-url="/blogrige-categories/award-process-events-and-training">Award Process, Events, and Training</option>
<option data-url="/blogrige-categories/award-recipients">Award Recipients</option>
<option data-url="/blogrige-categories/baldrige-excellence-framework-criteria">Baldrige Excellence Framework (Criteria)</option>
<option data-url="/blogrige-categories/community">Community</option>
<option data-url="/blogrige-categories/cybersecurity">Cybersecurity</option>
<option data-url="/blogrige-categories/impact-baldrige">Impact of Baldrige</option>
<option data-url="/blogrige-categories/insights-road-performance-excellence">Insights on the Road to Performance Excellence</option>
<option data-url="/blogrige-categories/sector-focused">Sector Focused</option>
<option data-url="/blogrige-categories/self-assessing">Self-Assessing</option>
</select>
</div>
</div>
</div>
</div>
<div
class="nist-block"
>
<h2
class="nist-block__title"
>About this blog</h2>
<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
<p>The Baldrige Program offers a comprehensive and proven leadership and management&nbsp;<a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a>&nbsp;that focuses on results in all areas of your organization. Learn more about the&nbsp;<a href="https://www.nist.gov/baldrige">Baldrige Program</a>,&nbsp;the&nbsp;<a href="https://www.nist.gov/baldrige/products-services">products and services</a>&nbsp;available to help your organization succeed, and how to&nbsp;<a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a>&nbsp;using the Baldrige framework.</p>
<p>If you have any questions about Blogrige, please contact Baldrige Customer Service at&nbsp;<span class="spamspan"><span class="u">baldrige</span> [at] <span class="d">nist.gov</span><span class="t"> (baldrige[at]nist[dot]gov)</span></span>.</p>
<p>The views presented here are those of the author and do not necessarily represent the views or policies of NIST.</p></div>
</div>
</div>
</div>
</div>
</div>
</aside>
</div>
</div>
<div class="grid-container">
</div>
</section>
</div>
<div data-elastic-exclude>
<!-- nist-index-ignore-start -->
<footer class="nist-footer padding-bottom-4">
<div class="grid-container nist-footer__info">
<div class="grid-row">
<div class="tablet:grid-col-6">
<div class="nist-footer__logo">
<a href="/" title="National Institute of Standards and Technology" rel="home">
<img class="nist-footer__logo-img" src="/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px" />
</a>
</div>
<div class="nist-footer__contact">
<h3 class="nist-footer__contact-heading">HEADQUARTERS</h3>
<address>
100 Bureau Drive<br>
Gaithersburg, MD 20899<br>
<a href="tel:301-975-2000">301-975-2000</a>
</address>
<p>
<a href="mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://www.nist.gov/visit">Our Other Offices</a>
</p>
</div>
</div>
<div class="tablet:grid-col-6">
<div class="nist-footer__social-links">
<a class="nist-social nist-social--x-white" href=" https://x.com/NIST">
<span>X.com</span>
</a>
<a class="nist-social nist-social--facebook-white" href=" https://www.facebook.com/NIST">
<span>Facebook</span>
</a>
<a class="nist-social nist-social--linkedin-white" href=" https://www.linkedin.com/company/nist">
<span>LinkedIn</span>
</a>
<a class="nist-social nist-social--instagram-white" href=" https://www.instagram.com/nist/">
<span>Instagram</span>
</a>
<a class="nist-social nist-social--youtube-white" href=" https://www.youtube.com/NIST">
<span>YouTube</span>
</a>
<a class="nist-social nist-social--giphy-white" href=" https://giphy.com/nist">
<span>Giphy</span>
</a>
<a class="nist-social nist-social--rss-white" href=" https://www.nist.gov/news-events/nist-rss-feeds">
<span>RSS Feed</span>
</a>
<a class="nist-social nist-social--envelope-white" href=" https://public.govdelivery.com/accounts/USNIST/subscriber/new">
<span>Mailing List</span>
</a>
</div>
<div class="nist-footer__feedback">
How are we doing? <a class="usa-button" rel="nofollow" href="/form/nist-gov-feedback?destination=/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel" title="Provide feedback">Feedback</a>
</div>
</div>
</div>
</div>
<div class="grid-container">
<div class="nist-footer__nav" role="navigation">
<ul>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/privacy-policy">Site Privacy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/oism/accessibility">Accessibility</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/privacy">Privacy Program</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/oism/copyrights">Copyrights</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.commerce.gov/vulnerability-disclosure-policy">Vulnerability Disclosure</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/no-fear-act-policy">No Fear Act Policy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/office-director/freedom-information-act">FOIA</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/environmental-policy-statement">Environmental Policy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/summary-report-scientific-integrity">Scientific Integrity</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/nist-information-quality-standards">Information Quality Standards</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.commerce.gov/">Commerce.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="http://www.science.gov/">Science.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="http://www.usa.gov/">USA.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://vote.gov/">Vote.gov</a>
</li>
</ul>
</div>
</div>
</footer>
<!-- nist-index-ignore-end -->
</div>
</div>
<script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/1742646","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"back_to_top":{"back_to_top_button_trigger":100,"back_to_top_speed":1200,"back_to_top_prevent_on_mobile":false,"back_to_top_prevent_in_admin":true,"back_to_top_button_type":"image","back_to_top_button_text":"Back to top"},"google_analytics":{"account":"G-HEQ0YF2VYL","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|bsh|c|csv|doc(x|m)?|dot(x|m)?|dw(fx|g|gd)|dxf|eps|epub|exe|f(90)|flv|gif|gz|gzip|hqx|jar|jpe?g|js|m1v|mp(2|3|4|e?g)|mobi|mov(ie)?|msi|msp|pdf|phps|pl|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|rfa|rtf|rvt|sch|sea|sit|swf|tar|tgz|tif|txt|txz|wav|wma|wmv|wpd|wrl|xls(x|m|b)?|xlt(x|m)|xlam|xml|xsd|z|zip"},"nist_search":{"clickTracking":"search-report-click","isDebug":false,"clickTrackEnabled":true,"message":"NIST Search in debug mode. Check the browsers network inspector for Click Track reporting results..."},"data":{"extlink":{"extTarget":false,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"\\.gov\\\/|\\.mil\\\/|\\manufacturingusa\\.com\\\/","extInclude":"","extCssExclude":".ck-editor, .nist-video-thumbnail__lightbox-trigger, a.nist-icon--mail-blue","extCssExplicit":"","extAlert":true,"extAlertText":"Thank you for visiting NIST. We hope your visit was informative. We have provided a link to this site because it has information that may be of interest to our users. NIST does not necessarily endorse the views expressed or the facts presented on this site. Further, NIST does not endorse any commercial products that may be advertised or available on this site. Click OK to be directed to your link.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":false,"extIconPlacement":"after","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":[]}},"viewsJumpMenu":{"blog-categories-block-4-jump-menu":{"new_window":false}},"ajaxTrustedUrl":{"\/blogs\/blogrige\/search":true,"\/comment\/reply\/node\/1742646\/comment_node_blog":true},"user":{"uid":0,"permissionsHash":"bd6a443844dbe99b4e6942f3b1397526e760137efd2b1ee6b2d588fc414dff20"},"antibot":{"forms":{"comment-form":{"id":"comment-form","key":"8s3HerPNUiBWAup-NU0eICdfN5XSJ1VRGAW7gyEytXD"}}}}</script>
<script src="/sites/default/files/js/js_jDaFaXhHm6gPUKstNYX9eIyoQXghVs3g7rbR0QoqpYY.js?scope=footer&amp;delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxdjwEOwiAMRS_E7JFIGR3WASXQid5eNmc0JiXlfX5_g8N5tSqjCrjv3d6aCSIhksWM8ak8N_gXTOamduGheek5CnqrdYRwDhDw_dxYiVOpcif4F_Yth6ZXSjT2SnRYbRIPnhu6ERw5r4cHQhSHcTpH4EroqX7Q9t5_HPTQfRB83QrGy4mmFUzjZBC3bG1GJXNn6s3etlRsorzBwdPO084Gs7IThbNfFqnJjC8r1U_6m15OEIHs"></script>
<script src="https://siteimproveanalytics.com/js/siteanalyze_6017546.js" async></script>
<script src="/sites/default/files/js/js_fjIvy-IlwXd4rbnk9n_suaZdKKa0a8uyiypGvlE0sBs.js?scope=footer&amp;delta=2&amp;language=en&amp;theme=nist_www&amp;include=eJxdjwEOwiAMRS_E7JFIGR3WASXQid5eNmc0JiXlfX5_g8N5tSqjCrjv3d6aCSIhksWM8ak8N_gXTOamduGheek5CnqrdYRwDhDw_dxYiVOpcif4F_Yth6ZXSjT2SnRYbRIPnhu6ERw5r4cHQhSHcTpH4EroqX7Q9t5_HPTQfRB83QrGy4mmFUzjZBC3bG1GJXNn6s3etlRsorzBwdPO084Gs7IThbNfFqnJjC8r1U_6m15OEIHs"></script>
<script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"37b7ccb661","applicationID":"1089704227","transactionName":"YFxUN0sADEdYVkBaClkWdwBNCA1aFnFGRhVWVWoNVgUHaHpaWkcXWFVaBks9LFtdUGJaAEB6WQ1NEw1YVVBGHltBUFMU","queueTime":5,"applicationTime":1370,"atts":"TBtXQQMaH0k=","errorBeacon":"bam.nr-data.net","agent":""}</script></body>
</html>