1427 lines
106 KiB
Text
1427 lines
106 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<h1 class="nist-page__title">Leadership Practices of the City of Fort Collins</h1>
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<div class="daterange"><time datetime="2018-04-12T12:00:00Z">April 12, 2018</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en">Christine Schaefer</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2019/09/03/fort-collins-quest18-leadership.jpg?itok=2PXID0ZS" width="960" height="600" alt="Fort Collins Leadership System shows vision, mission and values. Circled around that are community & City Council, strategic planning, budgeting for outcomes, service plan & delivery, individual goals, measurement, review & analysis, and improve processes" title="City of Fort Collins Leadership System photo" typeof="foaf:Image" />
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<span class="nist-image__credit-label">Credit:</span>
|
||
|
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City of Fort Collins
|
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<h5>Five-Part Leadership Blog Series</h5>
|
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<p>In this <a href="#series">five-part blog series</a> on the 2017 Baldrige Award recipients’ leadership presentations at the <a href="https://www.nist.gov/baldrige/qe">30th Anniversary Quest for Excellence® Conference</a> (April 8–11, 2018), senior leaders of the five new national role models share best practices and stories of how they achieved excellence.</p>
|
||
|
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<h3><strong>A City Rich in Relationships</strong></h3>
|
||
|
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<p> </p><figure class=" align-right nist-image" role="group">
|
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<div>
|
||
|
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<img alt="Darin Atteberry Quest Speaker photo" height="220" loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2019/08/16/darin-atteberry-qespeaker.jpg?itok=GrpsJBO4" title="Darin Atteberry Quest Speaker photo" typeof="foaf:Image" width="198">
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
<figcaption class="nist-image__caption">Darin Atteberry<br><br>
|
||
City of Fort Collins<br><br>
|
||
2017 Baldrige Award Recipient</figcaption>
|
||
</figure>
|
||
|
||
According to <a href="https://www.nist.gov/baldrige/city-fort-collins">Fort Collins</a> City Manager Darin Atteberry, his city is the fourth largest in the state of Colorado, with a current population of about 170,000 and expected growth to 250,000 in the years ahead. About an hour north of Denver, in the foothills of the Rocky Mountains, Fort Collins is “definitely a college town,” Atteberry added. “Colorado State houses about 30,000 students ... 6,000 faculty and staff on campus, ... , and we take very seriously our relationship with ... Colorado State.”
|
||
|
||
<p>The city itself employs 2,400, with approximately $3 billion in assets (e.g., roads, buses, parks, government facilities). Considered a “full-service city,” Fort Collins provides typical municipal services such as parks and recreation, roads, transit, and police services, while also providing all four major utilities (water, wastewater, storm water, and electric power) to its community. It will soon add a fifth utility for the community: household and business Internet access through broadband service.</p>
|
||
|
||
<p>Atteberry stressed that Fort Collins is not only in a “great location” but, also, that it has a legacy of great relationships. “We’ve inherited greatness. In the 130-plus years of this city, there’s really not a history of bad ethics or lack of integrity ... we've inherited amazing leadership ... we've inherited amazing relationships between our residents and our local government,” he said, mentioning the community’s repeated support for the city when enhancing facilities or enduring economic downturns. </p>
|
||
|
||
<h3><strong>“Local Government Can Be Great”</strong></h3>
|
||
|
||
<p>In sharing the story of his city’s journey to excellence, Atteberry again stressed the belief he said he and his colleagues in the Fort Collins government share that “local government can be great”—an energizing conviction he also highlighted in his remarks at the ceremony where he accepted the city’s 2017 Baldrige Award. Atteberry realized the importance of this belief to his leadership of Fort Collins years ago while reading a <em>Fast Company </em>article that prompted him to ask himself, “What’s the one thing you believe that no one else believes?” A determination to demonstrate great government has evidently helped propel Fort Collins’ quest for excellence. </p>
|
||
|
||
<h3><strong>Moving from “Trust Us” to Data-Driven</strong></h3>
|
||
|
||
<p>During its pursuit of excellence, the city leadership moved from practices that reflected what Atteberry referred to as a “’trust us’ kind of government” to one that is “data-driven.” Therefore, today the city systematically measures its performance and publicly shares results. For this transition to fact-based management and fuller transparency, Atteberry credits the city’s use of the Baldrige Criteria for Performance Excellence, which he said helped city leaders “be more intentional in our alignment of planning [for] budgeting and putting systems in place.”</p>
|
||
|
||
<h3><strong>Focus on Culture + Strategy = Results</strong></h3>
|
||
|
||
<p>Atteberry’s leadership presentation also emphasized the importance of his organization’s culture and its focus on strategy in achieving desired results. Atteberry recited the city’s mission (“to provide world-class municipal services through operational excellence and a culture of innovation”) and vision (“exceptional service for an exceptional community”) as he affirmed that the city’s culture is built around its mission, mission, and values.</p>
|
||
|
||
<p>Part of the city’s strategy, said Atteberry, “is to be crystal clear about what we plan to accomplish and how we plan to budget accordingly.” The city’s strategic planning (short- and long-term), budgeting, measurement and reviews, and work system planning are all organized around the following seven major outcome areas (which were developed collaboratively by citizens, business representatives, and city staff members):</p>
|
||
|
||
<ul><li>Neighborhood Livability and Social Health;</li>
|
||
<li>Culture and Recreation;</li>
|
||
<li>Economic Health;</li>
|
||
<li>Environmental Health;</li>
|
||
<li>Safe Community;</li>
|
||
<li>Transportation; and</li>
|
||
<li>High-Performing Government.</li>
|
||
</ul><h3><strong>Leadership System Model </strong></h3>
|
||
|
||
<p>As shown in the graphic above, the city’s leadership system incorporates its strategy, culture, and results. (This model was created in 2012 as an improvement based on feedback the city received when participating in Colorado’s state-wide Baldrige-based award program, Rocky Mountain Performance Excellence [RMPEx]).</p>
|
||
|
||
<p>“This structure allows us to really focus our business and see some amazing results,” said Atteberry.</p>
|
||
|
||
<h3><strong>Results</strong><strong> </strong></h3>
|
||
|
||
<p>At the outset of his presentation, Atteberry pointed out that Fort Collins was named “America’s Most Satisfied City” by <em>Time</em> magazine in 2014 based on Gallup survey results. At the end, he highlighted the favorable trend over the past decade in residents’ ratings of city government services. As he reported, the percentage of residents who ranked the overall quality of city services as being good or very good increased from 77 percent in 2008 to 90 percent during the most recent survey.</p>
|
||
|
||
<div class="nist-callout">
|
||
<p>“To me, the Baldrige framework really demonstrates the value of culture and strategy, and we’re really here [as a Baldrige Award recipient] … because of the amazing, amazing framework,” said Atteberry.</p>
|
||
</div>
|
||
|
||
<p>View more results from the <a href="https://www.nist.gov/baldrige/city-fort-collins">City of Fort Collins</a>.</p>
|
||
|
||
<h5><a id="series" name="series" href></a>Five-Part Leadership Blog Series: Upcoming Blogs</h5>
|
||
|
||
<p><a href="https://www.nist.gov/baldrige/bristol-tennessee-essential-services">Bristol Tennessee Essential Services</a> (Small Business)<br><a href="https://www.nist.gov/baldrige/stellar-solutions">Stellar Solutions</a> (Small Business)<br><a href="https://www.nist.gov/baldrige/adventist-health-castle">Adventist Health Castle</a> (Health Care)<br><a href="https://www.nist.gov/baldrige/southcentral-foundation-2017">Southcentral Foundation</a> (Health Care)</p>
|
||
|
||
<hr><h4>A Systems Approach to Improving Your Organization’s Performance</h4>
|
||
|
||
<div class="grid-row grid-gap">
|
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<div class="tablet:grid-col-3">
|
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<h2> <div class="align-center nist-image">
|
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|
||
<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2019/05/31/2017-2018-baldrige-excellence-framework-cover.jpg?itok=a6FXwOEg" width="171" height="220" alt="2019-2020 Baldrige Excellence Framework cover photo" typeof="foaf:Image">
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
</h2>
|
||
|
||
<p> </p>
|
||
</div>
|
||
|
||
<div class="tablet:grid-col-9">
|
||
<h2>Baldrige Excellence Framework</h2>
|
||
|
||
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
||
|
||
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
||
|
||
<p>Available versions: <a href="https://www.nist.gov/baldrige-performance-excellence-program/baldrige-excellence-framework" title="Business / Nonprofit Criteria">Business/Nonprofit</a>, <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education">Education</a>, and <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care">Health Care</a></p>
|
||
</div>
|
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</div>
|
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|
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<hr>
|
||
|
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</div>
|
||
|
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|
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<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
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<div class="nist-tags">
|
||
<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/award-recipients" hreflang="en">Award Recipients</a>, <a href="/blogrige-categories/impact-baldrige" hreflang="en">Impact of Baldrige</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
|
||
|
||
|
||
</div>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>About the author</h2>
|
||
|
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<div class="nist-field nist-field--label-hidden entity-reference">
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<div class="nist-field__items">
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<div class="nist-field__item">
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<article
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about="/blogs/blogrige/authors/christine-schaefer" class="nist-teaser"
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>
|
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2017/10/25/Christine-Schaefer-2016.jpg?itok=5neDOeBx" width="100" height="100" alt="Picture of Christine Schaefer" typeof="foaf:Image" />
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</a>
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/christine-schaefer"><span>Christine Schaefer</span>
|
||
</a></h3>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p>Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program.</p><p>She is a Phi Beta Kappa graduate of the University of Virginia, where she was an Echols Scholar and a double major, receiving highest distinction for her thesis in the interdisciplinary Political & Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on social and public policy issues. </p><p>When not working, she sits in traffic in one of the most congested regions of the country, receives consolation from her rescued beagles, writes poetry, practices hot yoga, and tries to cultivate a foundation for three kids to direct their own lifelong learning (and to PLEASE STOP YELLING at each other—after all, we'll never end wars if we can't even make peace at home!).</p></div>
|
||
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|
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</article>
|
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class="views-element-container nist-block"
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>
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<h2
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class="nist-block__title"
|
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>Related posts</h2>
|
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|
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<div><div class="js-view-dom-id-c9023cae699d9bdd82441a00197994858643e238537b94eecb497adca2960512">
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<article
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
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>
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
||
</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
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</header>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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</div>
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<article
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about="/blogs/blogrige/boost-innovation-your-work-thinking-poet" class="nist-teaser"
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>
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/04/Tucker-Bryant-blog.jpg?itok=gDhGrp2O" width="100" height="63" alt="Tucker Bryant speaks on a stage in front of an audience." typeof="foaf:Image" />
|
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</a>
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||
</div>
|
||
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</div>
|
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<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to
|
||
|
||
</div>
|
||
|
||
</div>
|
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</div>
|
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</article>
|
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</div>
|
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<div>
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<article
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
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>
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
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|
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</a>
|
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</div>
|
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|
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
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</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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</header>
|
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
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