1456 lines
105 KiB
Text
1456 lines
105 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">The Importance of Leadership and the “Best Kept Secret” for Using a Baldrige Application</h1>
|
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<div class="daterange"><time datetime="2016-03-30T12:00:00Z">March 30, 2016</time>
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class="nist-block"
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<span>By: </span>
|
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<a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en">Dawn Bailey</a>
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<p> </p>
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|
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<p>Dr. Katherine Gottlieb, president/CEO of <a href="https://www.nist.gov/baldrige/award_recipients/southcentral_profile.cfm" target="_blank">Baldrige Award recipient Southcentral</a> <a href="https://www.nist.gov/baldrige/award_recipients/southcentral_profile.cfm" target="_blank">Foundation (SF) </a>and recipient of the <a href="http://nistbaldrige.blogs.govdelivery.com/2015/05/14/how-baldrige-encouraged-a-people-to-be-innovative-community-focused/" target="_blank">2015 Harry S. Hertz Leadership Award</a>, knows a thing or two about leadership. During her tenure, she and her organization have not only racked up corporate, program, and individual awards, but Gottlieb has received quite a <a href="https://www.southcentralfoundation.com/about-us/awards-recognition/" target="_blank">few leadership awards, too</a>, including the Bridge Builders of Anchorage “Excellence in Community Service Award,” the Alaska Public Health Association’s Alaska Meritorious Health Service Award, and an Alaska Pacific University honorary doctorate in public service.</p>
|
||
|
||
<p>In preparation for her presentation on leadership at the 28th annual Quest for Excellence<sup>®</sup> Conference, I asked her all about leadership.</p>
|
||
|
||
<p><strong>Why has leadership been important to you, your organization?</strong></p>
|
||
|
||
<p>The importance of leadership has been demonstrated in multiple ways:</p>
|
||
|
||
<ul><li>first, in creating an organization that has an environment of trust and transparency, where customers and employees feel like they own the successes of the system;</li>
|
||
<li>second, leadership has guided the organization through systematic changes quickly, without causing fatigue;</li>
|
||
<li>third, the successful buy-in of leadership for the adoption of change, and the use of the Baldrige tools to drive systematic change and innovation; and</li>
|
||
<li>last, by leadership honoring customer and employee beliefs, values, and traditions.</li>
|
||
</ul><p><strong>Can you share a story of leadership that has shaped your current success?</strong></p>
|
||
|
||
<p>There are so many stories to share. Trust can be earned through building relationships and creating an environment of trust by building an infrastructure based on a Vision and Mission, which is built on goals, objectives, and operational principles; this is what ties together all of SCF. And this includes governance, executive leadership, and all employees.</p>
|
||
|
||
<p><strong>What are your top tips for using Baldrige tools to support leadership?</strong> The <em><a href="https://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfm" target="_blank">Baldrige Excellence Framework</a></em> as a tool doesn't tell an organization what to do—it asks questions that drive systematic improvement and change that may be adapted to the culture of an organization.</p>
|
||
|
||
<p>When an organization believes it has reached the top of successful change, Baldrige encourages the people to take even more steps through suggested opportunities for improvements. By following these steps to improvement, an organization may develop a means for delegation of authority, leading to higher employee and customer satisfaction.</p>
|
||
|
||
<p>Baldrige is a journey, a tool that may be used for years after an award is won. It is universal and may be used for all types of businesses to reach for best practices and succeed.</p>
|
||
|
||
<p><strong>What else might participants learn at your conference session? </strong></p>
|
||
|
||
<p>We are choosing to attend the Quest for Excellence® conference to continue to grow and keep up with the latest innovative ways for improvement. We continue to interact with and visit other organizations that have won the Baldrige Award.</p>
|
||
|
||
<p>We have hired and placed people on our organizational development team to continue to remind us of those things learned while instructing and teaching others.</p>
|
||
|
||
<p>And I believe SF has found the best kept secret on how to utilize the Baldrige application—we plan to share this at the workshop.</p>
|
||
|
||
<p><strong>What are a few key reasons that organization in your sector can benefit from using the <em>Baldrige Excellence Framework</em>?</strong></p>
|
||
|
||
<p>It is all about the strengths of the tool and putting it to work:</p>
|
||
|
||
<ul><li>Systematic change with innovation equals sustainability for the organization.</li>
|
||
<li>Utilizing a tool that is more than “words”; Baldrige drives innovation.</li>
|
||
<li>Baldrige ensures that all staff members use the same language and continue to grow one with another toward best practices.</li>
|
||
</ul><p><em><a href="https://www.nist.gov/baldrige/qe/index.cfm">Register now for the 28th Annual Quest for Excellence Conference</a> to attend this session, “Leadership,” as well as other sessions from role-model Baldrige Award recipients, past and present, from every sector of the U.S. economy.</em></p>
|
||
|
||
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|
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|
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|
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<div
|
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class="nist-block"
|
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>
|
||
|
||
|
||
<div class="nist-tags">
|
||
<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/award-recipients" hreflang="en">Award Recipients</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/community" hreflang="en">Community</a></div>
|
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|
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</div>
|
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|
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class="nist-block"
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|
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|
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<h2
|
||
class="nist-block__title"
|
||
>About the author</h2>
|
||
|
||
<div class="nist-field nist-field--label-hidden entity-reference">
|
||
<div class="nist-field__items">
|
||
<div class="nist-field__item">
|
||
|
||
<article
|
||
about="/blogs/blogrige/authors/dawn-bailey" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/12/18/IMG_2952.JPG?itok=-PWaG3HO" width="100" height="85" alt="Dawn Bailey" typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/dawn-bailey"><span>Dawn Bailey</span>
|
||
</a></h3>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p><span>Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.</span></p></div>
|
||
|
||
</div>
|
||
</div>
|
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</article>
|
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</div>
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</div>
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class="views-element-container nist-block"
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class="nist-block__title"
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
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</a></h3>
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<div class="nist-teaser__date">
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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<div class="nist-teaser__content">
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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about="/blogs/blogrige/boost-innovation-your-work-thinking-poet" class="nist-teaser"
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<div class="entity-reference"> <a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/04/Tucker-Bryant-blog.jpg?itok=gDhGrp2O" width="100" height="63" alt="Tucker Bryant speaks on a stage in front of an audience." typeof="foaf:Image" />
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
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<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
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<div class="nist-teaser__content">
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<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
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<article data-comment-user-id="0" id="comment-18216" class="nist-comment js-comment">
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<p class="submitted">
|
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="" content="William M. Hayden Jr., Ph.D., CMQ/OE">William M. Hayden Jr., Ph.D., CMQ/OE</span></span>
|
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on
|
||
<span class="nist-comment__date">March 30, 2016 4:30 PM</span>
|
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<mark class="hidden nist-comment__new" data-comment-timestamp="1459369830"></mark>
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</footer>
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<div class="nist-comment__content">
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<div class="text-long">You need to "push" this point out more.
|
||
"The Baldrige Excellence Framework as a tool doesn’t tell an organization what to do—it asks questions that drive systematic improvement and change that may be adapted to the culture of an organization."</div>
|
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|
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<article data-comment-user-id="0" id="comment-18221" class="nist-comment js-comment">
|
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<p class="submitted">
|
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Kamaljit Jackson</span></span>
|
||
on
|
||
<span class="nist-comment__date">March 31, 2016 9:59 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1459432771"></mark>
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<div class="nist-comment__permalink"><a href="#comment-18221">Permalink</a></div>
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<div class="nist-comment__content">
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||
<div class="text-long">What a great point. Thank you for sharing.
|
||
|
||
"Trust can be earned through building relationships and creating an environment of trust by building an infrastructure based on a Vision and Mission, which is built on goals, objectives, and operational principles; this is what ties together all of SCF. And this includes governance, executive leadership, and all employees."</div>
|
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</article>
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<article data-comment-user-id="0" id="comment-18226" class="nist-comment js-comment">
|
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<footer class="nist-comment__info">
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<p class="submitted">
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Diana hooper</span></span>
|
||
on
|
||
<span class="nist-comment__date">October 25, 2016 12:30 PM</span>
|
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<mark class="hidden nist-comment__new" data-comment-timestamp="1477413023"></mark>
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<div class="nist-comment__content">
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<div class="text-long">I would love to have this thinking in our school system of support staff.
|
||
Keeps being rebutted with same old mind set.</div>
|
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