nist-gov/www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-robert-pence
2025-03-05 18:59:57 +00:00

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<h1 class="nist-page__title">Focus on the Baldrige Board of Overseers: Robert Pence</h1>
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<div class="daterange"><time datetime="2018-06-26T12:00:00Z">June 26, 2018</time>
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<span>By: </span>
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<h5>Board of Overseers Blog Series</h5>
<p>Like other federal programs, the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a> is overseen by an advisory committee whose members are appointed by&nbsp;a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce.&nbsp;By charter, the&nbsp;<a href="https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/board-overseers">Baldrige Board of Overseers</a>&nbsp;is tasked with reviewing the work of the program and recommending improvements.</p>
<p>In this <a id="series" name="series" href>board of overseers blog series</a>, we will be interviewing members of the Board of Overseers. In the interviews, they share their insights and perspectives on their experiences, on the Baldrige Program and its <a href="https://www.nist.gov/baldrige/products-services">products and services</a>, and on the Baldrige approach to organizational improvement.</p>
<h3>Meet Baldrige Overseer Robert Pence</h3>
<p> </p><div class="align-left nist-image">
<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2016/12/02/pence_robert.jpg?itok=qZ-vzGYY" width="198" height="220" alt="Photo of Robert F. Pence, Board of Overseers, Baldrige Program" title="Robert F. Pence, Board of Overseers, Baldrige Program" typeof="foaf:Image">
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<br><br><span><strong>Robert F. Pence</strong><br>
Chairman<br><a href="https://www.nist.gov/baldrige/freese-and-nichols-inc">Freese and Nichols, Inc.</a><br>
Former President and CEO (Serving&nbsp;15 years)<br>
2010 Baldrige Award Recipient</span>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><strong>What experiences led you to the role of Baldrige overseer? </strong></p>
<p>My company received the <a href="https://www.nist.gov/baldrige/award-recipients">Baldrige Award</a> in 2010, and we have improved our business significantly as a result of using the <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Criteria</a>. (<a href="https://www.nist.gov/baldrige/freese-and-nichols-inc">Freese and Nichols, Inc.</a>, is the first engineering/architecture firm to receive the <a href="https://www.nist.gov/baldrige/baldrige-award">Malcolm Baldrige National Quality Award</a>.)</p>
<p><strong>How do you see the Baldrige Excellence Framework as valuable to organizations in your sector/industry? </strong></p>
<p>Without a doubt, the Baldrige Criteria provide an excellent framework for operating a business and continuing to improve. One of the classic problems with companies today is that they dont know what they dont know. By employing the Baldrige Criteria, you learn a great deal about your company and how to improve your business. The right questions are asked, and these lead to the needed improvements.</p>
<p><strong>How do you apply Baldrige principles/concepts to your current work? </strong></p>
<p>The Baldrige Criteria are integrated into how we run our business. Everything we do, we feel we can do better the next time through using our plan-do-check-act (PDCA) process. We set our company goals and then cascade them into the company, so that every section/person has a defined role in making our company successful. All our processes are documented, and our review system focuses on these goals. We perform root cause analysis to identify and implement improvements.</p>
<p><strong>The charter of the Board of Overseers says the overseers shall make suggestions for the improvement of Baldrige and act as an advisory committee for the program. As an overseer, what improvements/changes at the Baldrige Program are you most excited about?&nbsp; </strong></p>
<p>There are many areas that excite me about what the Baldrige Program is doing. Moving into new areas such as <a href="https://www.nist.gov/baldrige/products-services/baldrige-cybersecurity-initiative">cybersecurity</a> and <a href="https://twitter.com/baldrigeprogram">social media</a> has kept the <a href="https://www.nist.gov/baldrige/baldrige-criteria-commentary">Criteria</a> up to date and highly relevant. The Baldrige framework, with&nbsp;its Criteria, is truly a living document and continues to improve.</p>
<p><strong>What encouragement/advice would you give U.S. organizations thinking about applying for the Baldrige Award or using another one of the Baldrige Programs products or services? </strong></p>
<p>My question would be what are you waiting for? The results and success we have achieved since embarking on&nbsp;the Baldrige journey are simply incredible. My company started the Baldrige journey due to a very low-performing year, and we needed to do something. My advice is join the journey before you are on a burning platform!</p>
<h5><a id="series" name="series" href></a>Board of Overseers Blog Series: Previous Blogs</h5>
<p><a href="https://www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-bennie-fowler">Bennie W. Fowler</a><br><a href="https://www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-pat-greco">Patricia Fagan Greco</a><br><a href="https://www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-john-jasinski">John Jasinski</a><br><a href="https://www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-reatha-clark-king">Reatha Clark King</a></p>
<hr><h4>A Systems Approach to Improving Your Organizations Performance</h4>
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<h2>Baldrige Excellence Framework</h2>
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
<p>Available versions: <a href="https://www.nist.gov/baldrige-performance-excellence-program/baldrige-excellence-framework" title="Business / Nonprofit Criteria">Business/Nonprofit</a>, <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education">Education</a>, and <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care">Health Care</a></p>
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<div class="text-with-summary"><p><span>Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.</span></p></div>
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