1407 lines
103 KiB
Text
1407 lines
103 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">Focus on the Baldrige Board of Overseers: Robert Pence</h1>
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<div class="daterange"><time datetime="2018-06-26T12:00:00Z">June 26, 2018</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en">Dawn Bailey</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2018/06/25/focus-overseers-robert-pence.jpg?itok=-Fz1gbg4" width="960" height="600" alt="Focus on the Baldrige Board of Overseer Robert Pence showing engineers and architects working on blueprints in the background." title="Focus on the Baldrige Board of Overseer Robert Pence" typeof="foaf:Image" />
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<span class="nist-image__credit-label">Credit:</span>
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Akira Kaelyn/Shutterstock
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<h5>Board of Overseers Blog Series</h5>
|
||
|
||
<p>Like other federal programs, the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a> is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By charter, the <a href="https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/board-overseers">Baldrige Board of Overseers</a> is tasked with reviewing the work of the program and recommending improvements.</p>
|
||
|
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<p>In this <a id="series" name="series" href>board of overseers blog series</a>, we will be interviewing members of the Board of Overseers. In the interviews, they share their insights and perspectives on their experiences, on the Baldrige Program and its <a href="https://www.nist.gov/baldrige/products-services">products and services</a>, and on the Baldrige approach to organizational improvement.</p>
|
||
|
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<h3>Meet Baldrige Overseer Robert Pence</h3>
|
||
|
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<p> </p><div class="align-left nist-image">
|
||
|
||
<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2016/12/02/pence_robert.jpg?itok=qZ-vzGYY" width="198" height="220" alt="Photo of Robert F. Pence, Board of Overseers, Baldrige Program" title="Robert F. Pence, Board of Overseers, Baldrige Program" typeof="foaf:Image">
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
<br><br><span><strong>Robert F. Pence</strong><br>
|
||
Chairman<br><a href="https://www.nist.gov/baldrige/freese-and-nichols-inc">Freese and Nichols, Inc.</a><br>
|
||
Former President and CEO (Serving 15 years)<br>
|
||
2010 Baldrige Award Recipient</span>
|
||
|
||
<p> </p>
|
||
|
||
<p> </p>
|
||
|
||
<p><strong>What experiences led you to the role of Baldrige overseer? </strong></p>
|
||
|
||
<p>My company received the <a href="https://www.nist.gov/baldrige/award-recipients">Baldrige Award</a> in 2010, and we have improved our business significantly as a result of using the <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Criteria</a>. (<a href="https://www.nist.gov/baldrige/freese-and-nichols-inc">Freese and Nichols, Inc.</a>, is the first engineering/architecture firm to receive the <a href="https://www.nist.gov/baldrige/baldrige-award">Malcolm Baldrige National Quality Award</a>.)</p>
|
||
|
||
<p><strong>How do you see the Baldrige Excellence Framework as valuable to organizations in your sector/industry? </strong></p>
|
||
|
||
<p>Without a doubt, the Baldrige Criteria provide an excellent framework for operating a business and continuing to improve. One of the classic problems with companies today is that they don’t know what they don’t know. By employing the Baldrige Criteria, you learn a great deal about your company and how to improve your business. The right questions are asked, and these lead to the needed improvements.</p>
|
||
|
||
<p><strong>How do you apply Baldrige principles/concepts to your current work? </strong></p>
|
||
|
||
<p>The Baldrige Criteria are integrated into how we run our business. Everything we do, we feel we can do better the next time through using our plan-do-check-act (PDCA) process. We set our company goals and then cascade them into the company, so that every section/person has a defined role in making our company successful. All our processes are documented, and our review system focuses on these goals. We perform root cause analysis to identify and implement improvements.</p>
|
||
|
||
<p><strong>The charter of the Board of Overseers says the overseers shall make suggestions for the improvement of Baldrige and act as an advisory committee for the program. As an overseer, what improvements/changes at the Baldrige Program are you most excited about? </strong></p>
|
||
|
||
<p>There are many areas that excite me about what the Baldrige Program is doing. Moving into new areas such as <a href="https://www.nist.gov/baldrige/products-services/baldrige-cybersecurity-initiative">cybersecurity</a> and <a href="https://twitter.com/baldrigeprogram">social media</a> has kept the <a href="https://www.nist.gov/baldrige/baldrige-criteria-commentary">Criteria</a> up to date and highly relevant. The Baldrige framework, with its Criteria, is truly a living document and continues to improve.</p>
|
||
|
||
<p><strong>What encouragement/advice would you give U.S. organizations thinking about applying for the Baldrige Award or using another one of the Baldrige Program’s products or services? </strong></p>
|
||
|
||
<p>My question would be what are you waiting for? The results and success we have achieved since embarking on the Baldrige journey are simply incredible. My company started the Baldrige journey due to a very low-performing year, and we needed to do something. My advice is join the journey before you are on a burning platform!</p>
|
||
|
||
<h5><a id="series" name="series" href></a>Board of Overseers Blog Series: Previous Blogs</h5>
|
||
|
||
<p><a href="https://www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-bennie-fowler">Bennie W. Fowler</a><br><a href="https://www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-pat-greco">Patricia Fagan Greco</a><br><a href="https://www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-john-jasinski">John Jasinski</a><br><a href="https://www.nist.gov/blogs/blogrige/focus-baldrige-board-overseers-reatha-clark-king">Reatha Clark King</a></p>
|
||
|
||
<hr><h4>A Systems Approach to Improving Your Organization’s Performance</h4>
|
||
|
||
<div class="grid-row grid-gap">
|
||
<div class="tablet:grid-col-3">
|
||
<p> </p><div class="align-center nist-image">
|
||
|
||
<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2019/05/31/2017-2018-baldrige-excellence-framework-cover.jpg?itok=a6FXwOEg" width="171" height="220" alt="2019-2020 Baldrige Excellence Framework cover photo" typeof="foaf:Image">
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
|
||
</div>
|
||
|
||
<div class="tablet:grid-col-9">
|
||
<h2>Baldrige Excellence Framework</h2>
|
||
|
||
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
||
|
||
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
||
|
||
<p>Available versions: <a href="https://www.nist.gov/baldrige-performance-excellence-program/baldrige-excellence-framework" title="Business / Nonprofit Criteria">Business/Nonprofit</a>, <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education">Education</a>, and <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care">Health Care</a></p>
|
||
</div>
|
||
</div>
|
||
|
||
<hr><p> </p>
|
||
|
||
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|
||
|
||
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|
||
<div
|
||
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|
||
>
|
||
|
||
|
||
<div class="nist-tags">
|
||
<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/award-recipients" hreflang="en">Award Recipients</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/community" hreflang="en">Community</a></div>
|
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|
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|
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</div>
|
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|
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|
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class="nist-block"
|
||
>
|
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|
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<h2
|
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class="nist-block__title"
|
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>About the author</h2>
|
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|
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<article
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about="/blogs/blogrige/authors/dawn-bailey" class="nist-teaser"
|
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>
|
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/12/18/IMG_2952.JPG?itok=-PWaG3HO" width="100" height="85" alt="Dawn Bailey" typeof="foaf:Image" />
|
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</a>
|
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|
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|
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/dawn-bailey"><span>Dawn Bailey</span>
|
||
</a></h3>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p><span>Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.</span></p></div>
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class="nist-block__title"
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>Related posts</h2>
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<div><div class="js-view-dom-id-03eaef04b1ed3b234439f31a906bd7d67cb38b4c80976b36a0ab0aebd95ea2c5">
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
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</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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</div>
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||
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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about="/blogs/blogrige/boost-innovation-your-work-thinking-poet" class="nist-teaser"
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<div class="entity-reference"> <a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/04/Tucker-Bryant-blog.jpg?itok=gDhGrp2O" width="100" height="63" alt="Tucker Bryant speaks on a stage in front of an audience." typeof="foaf:Image" />
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|
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
|
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</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
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</div>
|
||
|
||
</header>
|
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<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to
|
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|
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|
||
|
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</div>
|
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</div>
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</article>
|
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|
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<div>
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<article
|
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
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|
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
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|
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</a>
|
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</div>
|
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|
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|
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
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<div class="nist-teaser__date">
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
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