1419 lines
106 KiB
Text
1419 lines
106 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">Focus on the 2018 Judges’ Panel: Dr. Glenn Crotty</h1>
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<div class="daterange"><time datetime="2018-06-14T12:00:00Z">June 14, 2018</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en">Christine Schaefer</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2018/06/11/judges-panel-glenn-crotty.jpg?itok=pXf455gf" width="960" height="600" alt="Judges Panel Dr. Glenn Crotty with photo in background of people meeting at a table." title="Judges Panel Dr. Glenn Crotty" typeof="foaf:Image" />
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<h5>Judges Panel Blog Series</h5>
|
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<p>In this <a href="#series">judges panel blog series</a>, we have been interviewing members of the <a href="https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel">Judges’ Panel</a> of the <a href="https://www.nist.gov/baldrige/baldrige-award">Malcolm Baldrige National Quality Award</a> to share individual members’ insights and perspectives on the award process, their experiences, and the Baldrige framework and approach to organizational improvement in general.</p>
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<p>The primary role of the Judges’ Panel is to ensure the integrity of the <a href="https://www.nist.gov/baldrige/baldrige-award/award-cycle-overview">Baldrige Award selection process</a>. Based on a review of results of examiners’ scoring of written applications (the Independent and Consensus Review processes), judges vote on which applicants merit Site Visit Review (the third and final examination stage) to verify and clarify their performance in all <a href="https://www.nist.gov/baldrige/baldrige-criteria-commentary">seven Criteria categories</a> of the <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a>. The judges also review reports from site visit to recommend to the U.S. Secretary of Commerce which organizations to name as U.S. role models—<a href="https://www.nist.gov/baldrige/award-recipients">Baldrige Award recipients</a>. No judge participates in any discussion of an organization for which he/she has a real or perceived conflict of interest. Judges serve for a period of three years.</p>
|
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|
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<h3>Meet Baldrige Judge Dr. Glenn Crotty</h3>
|
||
|
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<p>Crotty is one of five <a href="https://www.nist.gov/news-events/news/2018/06/seven-new-appointees-board-baldrige-judges-and-overseers-meet">new Baldrige judges</a> this year.</p>
|
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<p> </p><div class="align-left nist-image">
|
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<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2019/09/03/crotty-glenn.jpg?itok=JaYc6y14" width="198" height="220" alt="Glenn Crotty Baldrige Judge photo" title="Glenn Crotty Baldrige Judge photo" typeof="foaf:Image">
|
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</div>
|
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<br><br><strong>Dr. Glenn Crotty</strong><br>
|
||
Executive Vice President, Chief Operating Officer<br><a href="https://www.nist.gov/baldrige/charleston-area-medical-center-health-system">Charleston Area Medical Center (CAMC)</a><br>
|
||
2015 Baldrige Award Recipient
|
||
|
||
<h3> </h3>
|
||
|
||
<p> </p>
|
||
|
||
<p><strong>What experiences led you to the role of Baldrige judge? </strong></p>
|
||
|
||
<p>Key experiences that led me to this role include the following:</p>
|
||
|
||
<ol><li>First, learning about the <a href="https://www.nist.gov/baldrige/baldrige-award/award-cycle-overview">Baldrige process</a> [for evaluating an organization’s performance] with the help of an alumni examiner, particularly learning about the <a href="https://www.nist.gov/baldrige/baldrige-criteria-commentary">Criteria for Performance Excellence</a> [part of the <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><em>Baldrige Excellence Framework</em></a> booklets]</li>
|
||
<li>Second, working with the Institute for Healthcare Improvement (IHI), within which several individuals who had been Baldrige examiners developed a working group to better understand the Baldrige process</li>
|
||
<li>Third, serving as an <a href="https://www.nist.gov/baldrige/products-services/become-baldrige-examiner">examiner</a> myself for seven years, including site visit experiences that helped shape some of my preparation for this new role as a Baldrige judge</li>
|
||
<li>Fourth, receiving support and encouragement from several <a href="https://www.nist.gov/baldrige/examiners-list">Baldrige examiners</a></li>
|
||
</ol><p><strong>How do you see the Baldrige Excellence Framework as valuable to organizations in your sector of health care?</strong></p>
|
||
|
||
<p>Organizations often are managed by people’s individual methods rather than having systems in place to guide people to use standard work processes so that management at all levels is aligned, for instance, using the Baldrige framework, an organization would have a leadership system to set common expectations for performance and make adjustments when needed in a consistent way. </p>
|
||
|
||
<p>Another example of how the Baldrige framework is valuable comes from my experiences of talking with people in businesses across the country; that is, to resolve the lack of agreement among senior leaders regarding what are their organization’s key services, key customers, key partners, and strategic challenges and advantages. The Baldrige Excellence Framework helps organizations improve their overall performance and all their processes as a system, rather than just improving the quality of their products or services or some procedures.</p>
|
||
|
||
<p><strong>How do you apply Baldrige principles/concepts to your current experience</strong>? </p>
|
||
|
||
<p>CAMC applies the Baldrige framework principles daily in our focus on operations, quality, leadership, customers, performance measurement, and workforce. CAMC developed 32 systems to help manage the organization and improve quality. These are ingrained in our daily operations. As a 2015 Baldrige Award recipient in health care, we keep these processes and systems active and visible through our “Top 5” boards and safety-focused practices.</p>
|
||
|
||
<p><strong>As a judge, what would you like to tell current and potential Baldrige Award applicants about the process?</strong> </p>
|
||
|
||
<p>I want to ensure that each applicant has a “roadmap for improvement” and a clear understanding of how to advance their organization’s performance in order to achieve their customers’ expectations for quality products and services.</p>
|
||
|
||
<p><strong>What encouragement/advice would you give Baldrige examiners for their work in evaluating organizations as part of the Baldrige Award process? </strong></p>
|
||
|
||
<p>Always learn, understand the applicant’s business model, understand the applicant’s key processes and their requirements, listen to the applicant, and—above all—have fun in the process.</p>
|
||
|
||
<h5><a id="series" name="series" href></a>Judges Panel Blog Series: Upcoming Blogs</h5>
|
||
|
||
<p><a href="https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel#stehouwer">Dr. Kristin Stehouwer (Chair)</a><br><a href="https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel#carter">Allison A. Carter</a><br><a href="https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel#mcmanus">Kevin R. McManus</a><br><a href="https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel#requa">Bruce A. Requa</a></p>
|
||
|
||
<h5>Previous Blogs</h5>
|
||
|
||
<p><a href="https://www.nist.gov/blogs/blogrige/baldrige-award-judges-panel-interview-new-member-tammy-dye">Tammy L. Dye</a><br><a href="https://www.nist.gov/blogs/blogrige/baldrige-award-judges-panel-interview-new-member-eric-fletcher">Eric K. Fletcher</a><br><a href="https://www.nist.gov/blogs/blogrige/focus-2016-judges-panel-major-general-john-c-harris-jr">MG John C. Harris</a><br><a href="https://www.nist.gov/blogs/blogrige/baldrige-award-judges-panel-interview-new-member-john-molenda">John R. Molenda, Jr.</a><br><a href="https://www.nist.gov/blogs/blogrige/focus-2018-judges-panel-dee-springer">Dee Springer</a></p>
|
||
|
||
<hr><h4>A Systems Approach to Improving Your Organization’s Performance</h4>
|
||
|
||
<div class="grid-row grid-gap">
|
||
<div class="tablet:grid-col-3">
|
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<p> </p><div class="align-center nist-image">
|
||
|
||
<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2019/05/31/2017-2018-baldrige-excellence-framework-cover.jpg?itok=a6FXwOEg" width="171" height="220" alt="2019-2020 Baldrige Excellence Framework cover photo" typeof="foaf:Image">
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
|
||
</div>
|
||
|
||
<div class="tablet:grid-col-9">
|
||
<h2>Baldrige Excellence Framework</h2>
|
||
|
||
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
||
|
||
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
||
|
||
<p>Available versions: <a href="https://www.nist.gov/baldrige-performance-excellence-program/baldrige-excellence-framework" title="Business / Nonprofit Criteria">Business/Nonprofit</a>, <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education">Education</a>, and <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care">Health Care</a></p>
|
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</div>
|
||
</div>
|
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|
||
<hr>
|
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|
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</div>
|
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|
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|
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<div
|
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class="nist-block"
|
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>
|
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|
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|
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<div class="nist-tags">
|
||
<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/community" hreflang="en">Community</a></div>
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|
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class="nist-block"
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>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>About the author</h2>
|
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|
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<div class="nist-field nist-field--label-hidden entity-reference">
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<article
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about="/blogs/blogrige/authors/christine-schaefer" class="nist-teaser"
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2017/10/25/Christine-Schaefer-2016.jpg?itok=5neDOeBx" width="100" height="100" alt="Picture of Christine Schaefer" typeof="foaf:Image" />
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</a>
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|
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|
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<div class="nist-teaser__content-wrapper">
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/christine-schaefer"><span>Christine Schaefer</span>
|
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</a></h3>
|
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|
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</header>
|
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<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p>Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program.</p><p>She is a Phi Beta Kappa graduate of the University of Virginia, where she was an Echols Scholar and a double major, receiving highest distinction for her thesis in the interdisciplinary Political & Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on social and public policy issues. </p><p>When not working, she sits in traffic in one of the most congested regions of the country, receives consolation from her rescued beagles, writes poetry, practices hot yoga, and tries to cultivate a foundation for three kids to direct their own lifelong learning (and to PLEASE STOP YELLING at each other—after all, we'll never end wars if we can't even make peace at home!).</p></div>
|
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|
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</article>
|
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<h2
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class="nist-block__title"
|
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>Related posts</h2>
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<div><div class="js-view-dom-id-978dbafe61f6a7b8b9bfd8823b40aaa792ab602bee7c108c1a19d9daad9dd194">
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<article
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
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</a></h3>
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<div class="nist-teaser__date">
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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</div>
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||
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</div>
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</header>
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<div class="nist-teaser__content">
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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about="/blogs/blogrige/boost-innovation-your-work-thinking-poet" class="nist-teaser"
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>
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<div class="entity-reference"> <a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/04/Tucker-Bryant-blog.jpg?itok=gDhGrp2O" width="100" height="63" alt="Tucker Bryant speaks on a stage in front of an audience." typeof="foaf:Image" />
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</a>
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<div class="nist-teaser__content-wrapper">
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
|
||
</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
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</header>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to
|
||
|
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</div>
|
||
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</div>
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</article>
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<article
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
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<div class="nist-teaser__date">
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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<div class="nist-teaser__content">
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
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