1663 lines
117 KiB
Text
1663 lines
117 KiB
Text
<!DOCTYPE html>
|
||
<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
|
||
<head>
|
||
<meta charset="utf-8" /><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"37b7ccb661",applicationID:"1089704227"};;/*! For license information please see nr-loader-rum-1.283.2.min.js.LICENSE.txt */
|
||
(()=>{var e,t,r={122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},217:(e,t,r)=>{"use strict";r.d(t,{D0:()=>m,gD:()=>v,xN:()=>h});r(860).K7.genericEvents;const n="experimental.marks",i="experimental.measures",o="experimental.resources",a=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var s=r(614),c=r(944),u=r(384),l=r(122);const d="[data-nr-mask]",f=()=>{const e={feature_flags:[],experimental:{marks:!1,measures:!1,resources:!1},mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},get feature_flags(){return e.feature_flags},set feature_flags(t){e.feature_flags=t},generic_events:{enabled:!0,autoStart:!0},harvest:{interval:30},jserrors:{enabled:!0,autoStart:!0},logging:{enabled:!0,autoStart:!0},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,autoStart:!0},performance:{get capture_marks(){return e.feature_flags.includes(n)||e.experimental.marks},set capture_marks(t){e.experimental.marks=t},get capture_measures(){return e.feature_flags.includes(i)||e.experimental.measures},set capture_measures(t){e.experimental.measures=t},capture_detail:!0,resources:{get enabled(){return e.feature_flags.includes(o)||e.experimental.resources},set enabled(t){e.experimental.resources=t},asset_types:[],first_party_domains:[],ignore_newrelic:!0}},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:s.wk,inactiveMs:s.BB},session_replay:{autoStart:!0,enabled:!1,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){a(t)?e.mask_selector="".concat(t,",").concat(d):""===t||null===t?e.mask_selector=d:(0,c.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){a(t)?e.block_selector+=",".concat(t):""!==t&&(0,c.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,c.R)(7,t)}},session_trace:{enabled:!0,autoStart:!0},soft_navigations:{enabled:!0,autoStart:!0},spa:{enabled:!0,autoStart:!0},ssl:void 0,user_actions:{enabled:!0,elementAttributes:["id","className","tagName","type"]}}},g={},p="All configuration objects require an agent identifier!";function m(e){if(!e)throw new Error(p);if(!g[e])throw new Error("Configuration for ".concat(e," was never set"));return g[e]}function h(e,t){if(!e)throw new Error(p);g[e]=(0,l.a)(t,f());const r=(0,u.nY)(e);r&&(r.init=g[e])}function v(e,t){if(!e)throw new Error(p);var r=m(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>d});var n=r(122),i=r(384),o=r(154),a=r(324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0,harvester:void 0},l={};function d(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!l[e])throw new Error("Runtime for ".concat(e," was never set"));return l[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");l[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(l[e],"harvestCount")||Object.defineProperty(l[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=l[e])}},324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.283.2",i="PROD",o="CDN"},154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>l,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,l=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>d,x3:()=>u});var n=r(836),i=r(606),o=r(860),a=r(646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};l(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function l(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function d(e="",t="feature",r=!1){if(l(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(990),o=r(371),a=r(646),s=r(607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},l={},d=!1;try{d=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=m(e),l=c.length,d=0;d<l;d++)c[d].apply(a,r);var p=v()[s[e]];p&&p.push([f,e,r,a]);return a},get:h,listeners:m,context:g,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:d?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:d};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=m(e).concat(t)}function m(e){return n[e]||[]}function h(t){return l[t]=l[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),l=(0,n.Zm)();l.ee||(l.ee=u)},646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(566).bz)()},566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(836),i=r(154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>l,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>d});var n=r(154),i=r(863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function l(e,t){a()[e]=t}function d(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},434:(e,t,r)=>{"use strict";r.d(t,{Jt:()=>o,YM:()=>c});var n=r(836),i=r(607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];l(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return l(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,l,d;try{a=this,o=[...arguments],l="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],l],e)}i(r+"start",[o,a,s],l,c);try{return d=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],l,c),e}finally{i(r+"end",[o,a,d],l,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function l(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{A$:()=>o,ET:()=>a,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o={OFF:0,ERROR:1,WARN:2,INFO:3,DEBUG:4,TRACE:5},a="log";n.K7.logging},773:(e,t,r)=>{"use strict";r.d(t,{z_:()=>o,XG:()=>s,TZ:()=>n,rs:()=>i,xV:()=>a});r(154),r(566),r(384);const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(836),i=r(687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},603:(e,t,r)=>{"use strict";r.d(t,{j:()=>K});var n=r(860),i=r(555),o=r(371),a=r(908),s=r(836),c=r(687),u=r(289),l=r(154),d=r(944),f=r(773),g=r(384),p=r(344);const m=["setErrorHandler","finished","addToTrace","addRelease","recordCustomEvent","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],h=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(863),b=r(614),y=r(993);var w=r(646),R=r(434);const A=new Map;function E(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,d.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,R.YM)(i),a=new w.y(s.P);a.level=n.level,a.customAttributes=n.customAttributes;const c=t[r]?.[R.Jt]||t[r];return A.set(c,a),o.inPlace(t,[r],"wrap-logger-",(()=>A.get(c))),i}function _(){const e=(0,g.pV)();m.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,d.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function N(e,t,g=!1){t||(0,c.Ak)(e,"api");const m={};var w=s.ee.get(e),R=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var A="api-",_=A+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(A,n,!0,o||null===r?"session":void 0)(t,r)}function k(){}m.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,v.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},m.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),E(w,e,t,{customAttributes:r,level:i})},h.forEach((e=>{m[e]=j(A,e,!0,"api")})),m.addPageAction=j(A,"addPageAction",!0,n.K7.genericEvents),m.recordCustomEvent=j(A,"recordCustomEvent",!0,n.K7.genericEvents),m.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(A,"setPageViewName",!0)()},m.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,d.R)(40,typeof t)}else(0,d.R)(39,typeof e)},m.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,d.R)(41,typeof e)},m.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,d.R)(42,typeof e)},m.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,d.R)(23,e)}},m[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},m[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},m.interaction=function(e){return(new k).get("object"==typeof e?e:{})};const T=k.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,w),function(){if(R.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw R.emit("fn-err",[arguments,this,t],r),t}finally{R.emit("fn-end",[(0,v.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[r?(0,v.t)():performance.now(),...arguments],r?null:this,i,w),r?void 0:this}}function I(){r.e(296).then(r.bind(r,778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,d.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{T[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),m.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(A,"routeName",!0,n.K7.spa),m.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},l.RI?(0,u.GG)((()=>I()),!0):I(),m}var k=r(217),T=r(122);const j={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},I={};var O=r(284);const S=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let P=!1;function K(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:d={},exposed:f=!0}=t;d.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,k.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");I[e]=(0,T.a)(t,j);const r=(0,g.nY)(e);r&&(r.loader_config=I[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},l.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const m=(0,k.D0)(e.agentIdentifier),h=[c.beacon,c.errorBeacon];P||(m.proxy.assets&&(S(m.proxy.assets),h.push(m.proxy.assets)),m.proxy.beacon&&h.push(m.proxy.beacon),_(),(0,g.US)("activatedFeatures",O.B),e.runSoftNavOverSpa&&=!0===m.soft_navigations.enabled&&m.feature_flags.includes("soft_nav")),d.denyList=[...m.ajax.deny_list||[],...m.ajax.block_internal?h:[]],d.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,d),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=N(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),P=!0}},374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>u,K7:()=>s,P3:()=>c,XX:()=>i,qY:()=>n,v4:()=>a});const n="events",i="jserrors",o="browser/blobs",a="rum",s={ajax:"ajax",genericEvents:"generic_events",jserrors:i,logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},c={[s.pageViewEvent]:1,[s.pageViewTiming]:2,[s.metrics]:3,[s.jserrors]:4,[s.spa]:5,[s.ajax]:6,[s.sessionTrace]:7,[s.softNav]:8,[s.sessionReplay]:9,[s.logging]:10,[s.genericEvents]:11},u={[s.pageViewEvent]:a,[s.pageViewTiming]:n,[s.ajax]:n,[s.spa]:n,[s.softNav]:n,[s.metrics]:i,[s.jserrors]:i,[s.sessionTrace]:o,[s.sessionReplay]:o,[s.logging]:"browser/logs",[s.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.283.2.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.283.2.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),l=0;l<u.length;l++){var d=u[l];if(d.getAttribute("src")==r||d.getAttribute("data-webpack")==t+o){s=d;break}}if(!s){c=!0;var f={296:"sha512-2Y8GMAOGF658KnXzOZ/v+DlLch8TBFvV0tTNnOy9wrpvtDa1t5CdZMyX+LubTymBlzPp6NUjllBghMCZqXBPmg=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={374:0,840:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.283.2.PROD"]=self["webpackChunk:NRBA-1.283.2.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(374);var e=i(944),t=i(344),r=i(566);class n{agentIdentifier;constructor(){this.agentIdentifier=(0,r.LA)(16)}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}recordCustomEvent(e,t){return this.#e("recordCustomEvent",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(217);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var l=i(603);var d=i(687),f=i(234),g=i(289),p=i(154),m=i(384);const h=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function v(e){return!!(0,m.dV)().o.MO&&h(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,d.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,d.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(h(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,o))return(0,d.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),t.runtime.harvester.initializedAggregates.push(this.featAggregate),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,d.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return v(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(630);class R extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var A=i(908),E=i(843),_=i(878),x=i(782),N=i(863);class k extends y{static featureName=x.T;constructor(e,t=!0){super(e,x.T,t),p.RI&&((0,E.u)((()=>(0,A.p)("docHidden",[(0,N.t)()],void 0,x.T,this.ee)),!0),(0,_.sp)("pagehide",(()=>(0,A.p)("winPagehide",[(0,N.t)()],void 0,x.T,this.ee))),this.importAggregator(e))}}var T=i(773);class j extends y{static featureName=T.TZ;constructor(e,t=!0){super(e,T.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t){super(),p.gm?(this.features={},(0,m.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(R),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,l.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,m.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[R,k,j],loaderType:"lite"})})()})();</script>
|
||
<noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style>
|
||
</noscript><script async src="https://www.googletagmanager.com/gtag/js?id=G-HEQ0YF2VYL"></script>
|
||
<script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag('set', {'cookie_flags': 'SameSite=None;Secure', 'cookie_domain': 'www.nist.gov'});gtag("config", "G-HEQ0YF2VYL", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("config", "G-CSLL4ZEK4L", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("event", "custom", {"node_title":"Caveat Emptor. The \u0026quot;Mudgeon\u0026quot; Rides Again!","node_id":"1743556","blog_author":"Harry Hertz \u201cThe Baldrige Cheermudgeon\u201d","content_type":"Blog entry"});</script>
|
||
<meta name="description" content="I was in the middle of writing a blog on leadership lessons from this season's professional baseball rule changes (watch for it in the future) when I had to" />
|
||
<link rel="canonical" href="https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again" />
|
||
<link rel="shortlink" href="https://www.nist.gov/node/1743556" />
|
||
<meta name="citation_title" content="Caveat Emptor. The "Mudgeon" Rides Again! | NIST" />
|
||
<meta property="og:site_name" content="NIST" />
|
||
<meta property="og:type" content="Article" />
|
||
<meta property="og:url" content="https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again" />
|
||
<meta property="og:title" content="Caveat Emptor. The "Mudgeon" Rides Again!" />
|
||
<meta property="og:description" content="I was in the middle of writing a blog on leadership lessons from this season's professional baseball rule changes (watch for it in the future) when I had to" />
|
||
<meta property="og:image" content="https://www.nist.gov/sites/default/files/styles/social/public/images/2023/06/12/The-Mudgeon-Rides-Again.jpg?itok=klnfqeJA" />
|
||
<meta property="og:image" content="https://www.nist.gov/themes/custom/nist_www/img/homepage/nist_mark.png" />
|
||
<meta property="og:image:width" content="960" />
|
||
<meta property="og:image:height" content="600" />
|
||
<meta property="og:image:alt" content="Rosemary plants for sale." />
|
||
<meta property="article:author" content="Harry Hertz “The Baldrige Cheermudgeon”" />
|
||
<meta property="article:tag" content="customer dissatisfaction" />
|
||
<meta property="article:published_time" content="2023-06-20T08:00-04:00" />
|
||
<meta property="article:modified_time" content="2023-06-20T09:00-04:00" />
|
||
<meta name="dcterms.title" content="Caveat Emptor. The "Mudgeon" Rides Again!" />
|
||
<meta name="dcterms.creator" content="Harry Hertz “The Baldrige Cheermudgeon”" />
|
||
<meta name="dcterms.description" content="I was in the middle of writing a blog on leadership lessons from this season's professional baseball rule changes (watch for it in the future) when I had to" />
|
||
<meta name="dcterms.publisher" content="Harry Hertz “The Baldrige Cheermudgeon”" />
|
||
<meta name="dcterms.contributor" content="NIST" />
|
||
<meta name="dcterms.date" content="2023-06-20T08:00-04:00" />
|
||
<meta name="dcterms.type" content="text" />
|
||
<meta name="dcterms.format" content="text/html" />
|
||
<meta name="dcterms.identifier" content="https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again" />
|
||
<meta name="dcterms.source" content="NIST" />
|
||
<meta name="dcterms.created" content="2023-06-20T08:00-04:00" />
|
||
<meta name="dcterms.modified" content="2023-06-20T09:00-04:00" />
|
||
<meta name="twitter:card" content="summary_large_image" />
|
||
<meta name="twitter:description" content="I was in the middle of writing a blog on leadership lessons from this season's professional baseball rule changes (watch for it in the future) when I had to" />
|
||
<meta name="twitter:site" content="NIST" />
|
||
<meta name="twitter:title" content="Caveat Emptor. The "Mudgeon" Rides Again!" />
|
||
<meta name="google-site-verification" content="QMu0ODkER3rN5hLcMLqNVf7e3bkjYsNLTuhqfH48jCA" />
|
||
<meta name="Generator" content="Drupal 10 (https://www.drupal.org)" />
|
||
<meta name="MobileOptimized" content="width" />
|
||
<meta name="HandheldFriendly" content="true" />
|
||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||
<meta name="nist_search_modified" class="elastic" content="2023-06-20T09:00:00-04:00" />
|
||
<script type="application/ld+json">{
|
||
"@context": "https://schema.org",
|
||
"@graph": [
|
||
{
|
||
"@type": "Article",
|
||
"@id": "https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again",
|
||
"headline": "Caveat Emptor. The \u0022Mudgeon\u0022 Rides Again!",
|
||
"name": "Caveat Emptor. The \u0022Mudgeon\u0022 Rides Again!",
|
||
"description": "I was in the middle of writing a blog on leadership lessons from this season\u0027s professional baseball rule changes (watch for it in the future) when I had to",
|
||
"image": {
|
||
"@type": "ImageObject",
|
||
"url": "https://www.nist.gov/sites/default/files/styles/social/public/images/2023/06/12/The-Mudgeon-Rides-Again.jpg?itok=klnfqeJA",
|
||
"width": "960",
|
||
"height": "600"
|
||
},
|
||
"datePublished": "2023-06-20T08:00-04:00",
|
||
"dateModified": "2023-06-20T09:00-04:00",
|
||
"author": {
|
||
"@type": "Person",
|
||
"@id": "https://www.nist.gov/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon",
|
||
"name": "Harry Hertz “The Baldrige Cheermudgeon”",
|
||
"url": "https://www.nist.gov/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"
|
||
},
|
||
"publisher": {
|
||
"@type": "GovernmentOrganization",
|
||
"@id": "https://www.nist.gov/",
|
||
"name": "National Institute of Standards and Technology",
|
||
"url": "https://www.nist.gov/"
|
||
}
|
||
}
|
||
]
|
||
}</script>
|
||
<meta name="nist_search_bundle" class="elastic" content="blog" />
|
||
<link rel="icon" href="/themes/custom/nist_www/favicon.ico" type="image/vnd.microsoft.icon" />
|
||
|
||
<title>Caveat Emptor. The "Mudgeon" Rides Again! | NIST</title>
|
||
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_hKAD9a0878O1Pdb6alKtCmESLiUtQmrBX15rQUvSgOA.css?delta=0&language=en&theme=nist_www&include=eJxNTgsOwjAIvVCzHqmhFJWMlqWwzd3ebmo0IYRH3i8Dzsl1zBLz706M2kJj8-QPqjR-Khl6qlpiYYMslITbHOwwpzq0Rhc_3kUzyFu77_sX09NPfix9XUCmDwwb027x2tPwXoXCjcWpR4TFeZQwRQZJlQrDGcMYBA5dPY0eqBv1I2oj1L_MytjV2OkFcnNX7g" />
|
||
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_kGS0ApDpFo-_3JI4Ijxg4RCWlTqsImK3lqH7bCv5v2U.css?delta=1&language=en&theme=nist_www&include=eJxNTgsOwjAIvVCzHqmhFJWMlqWwzd3ebmo0IYRH3i8Dzsl1zBLz706M2kJj8-QPqjR-Khl6qlpiYYMslITbHOwwpzq0Rhc_3kUzyFu77_sX09NPfix9XUCmDwwb027x2tPwXoXCjcWpR4TFeZQwRQZJlQrDGcMYBA5dPY0eqBv1I2oj1L_MytjV2OkFcnNX7g" />
|
||
<link rel="stylesheet" media="print" href="/sites/default/files/css/css_-IXwLuTUdm8IGHxib8GX8wWKw3LjKsNWSYYskZ5fEGg.css?delta=2&language=en&theme=nist_www&include=eJxNTgsOwjAIvVCzHqmhFJWMlqWwzd3ebmo0IYRH3i8Dzsl1zBLz706M2kJj8-QPqjR-Khl6qlpiYYMslITbHOwwpzq0Rhc_3kUzyFu77_sX09NPfix9XUCmDwwb027x2tPwXoXCjcWpR4TFeZQwRQZJlQrDGcMYBA5dPY0eqBv1I2oj1L_MytjV2OkFcnNX7g" />
|
||
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_jmXeSZNqhh6ayjrVIlS8rDw3mcnQaE5dzE2ZwwPSzNA.css?delta=3&language=en&theme=nist_www&include=eJxNTgsOwjAIvVCzHqmhFJWMlqWwzd3ebmo0IYRH3i8Dzsl1zBLz706M2kJj8-QPqjR-Khl6qlpiYYMslITbHOwwpzq0Rhc_3kUzyFu77_sX09NPfix9XUCmDwwb027x2tPwXoXCjcWpR4TFeZQwRQZJlQrDGcMYBA5dPY0eqBv1I2oj1L_MytjV2OkFcnNX7g" />
|
||
|
||
<script src="/sites/default/files/js/js_GM8kl6wk698qKTTwusj83bCoGHHtOZ1UinjY1sE_Qbk.js?scope=header&delta=0&language=en&theme=nist_www&include=eJxdjQGOAyEIRS-ky5EMjtTSqhhlanv71dlptmkiie_xAY_b3anMV8H__92tmygSEzksmF7KW4dvYQp3dReeLsgoSTA4bXMJlwgR_9qdlTjXJg-Cb7GuHE6vlGneleSxuSwBAnf0c3Hicj8yEJN4TPYcgSthoPZGN8b4SNBT1yCEtldMPyeaTXKmom99ovUv-2Aa1EyvmGcVEH_Z-4ZKZnW6u-25uhne4WC72C7-Bbvzfm4"></script>
|
||
|
||
</head>
|
||
<body class="node-1743556">
|
||
<a href="#main-content" class="visually-hidden focusable" data-elastic-exclude>
|
||
Skip to main content
|
||
</a>
|
||
|
||
<div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas>
|
||
|
||
<!-- nist-index-ignore-start -->
|
||
<section data-elastic-exclude class="usa-banner" aria-label="Official government website">
|
||
<div class="usa-accordion">
|
||
<header class="usa-banner__header">
|
||
<div class="usa-banner__inner">
|
||
<div class="grid-col-auto">
|
||
<img class="usa-banner__header-flag" src="/libraries/nist-component-library/dist/img/us_flag_small.png" alt="U.S. flag">
|
||
</div>
|
||
<div class="grid-col-fill tablet:grid-col-auto">
|
||
<p class="usa-banner__header-text">An official website of the United States government</p>
|
||
<p class="usa-banner__header-action" aria-hidden="true">Here’s how you know</p>
|
||
</div>
|
||
<button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default">
|
||
<span class="usa-banner__button-text">Here’s how you know</span>
|
||
</button>
|
||
</div>
|
||
</header>
|
||
<div class="usa-banner__content usa-accordion__content" id="gov-banner-default">
|
||
<div class="grid-row grid-gap-lg">
|
||
<div class="usa-banner__guidance tablet:grid-col-6">
|
||
<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true">
|
||
<div class="usa-media-block__body">
|
||
<p>
|
||
<strong>Official websites use .gov</strong>
|
||
<br/>
|
||
A <strong>.gov</strong> website belongs to an official government organization in the United States.
|
||
</p>
|
||
</div>
|
||
</div>
|
||
<div class="usa-banner__guidance tablet:grid-col-6">
|
||
<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true">
|
||
<div class="usa-media-block__body">
|
||
<p>
|
||
<strong>Secure .gov websites use HTTPS</strong>
|
||
<br/>
|
||
A <strong>lock</strong> ( <span class="icon-lock">
|
||
<svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewbox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-title banner-lock-description" focusable="false">
|
||
<title id="banner-lock-title">Lock</title>
|
||
<desc id="banner-lock-description">A locked padlock</desc><path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z"/></svg>
|
||
</span>
|
||
) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
|
||
</p>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
<!-- nist-index-ignore-end -->
|
||
|
||
|
||
<div data-elastic-exclude>
|
||
<!-- nist-index-ignore-start -->
|
||
<div class="nist-print-header" style="display:none;">
|
||
<p class="nist-print-header__url">https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again</p>
|
||
<img class="nist-print-header__logo" width="289" height="38" src="/libraries/nist-component-library/dist/img/logo/nist_logo_sidestack.svg" alt="National Institute of Standards and Technology" />
|
||
</div>
|
||
|
||
|
||
<div class="usa-overlay"></div>
|
||
<header class="usa-header nist-header--www nist-header--minimal" role="banner">
|
||
<div class="usa-navbar">
|
||
<div class="usa-logo flex-fill">
|
||
<a href="/" title="National Institute of Standards and Technology" aria-label="Home">
|
||
<img src="/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px" />
|
||
</a>
|
||
</div>
|
||
<div class="usa-header__right grid-row flex-auto">
|
||
<div class="grid-col-fill nist-header__search-group">
|
||
|
||
<form class="usa-search usa-search--small"
|
||
accept-charset="UTF-8"
|
||
action="/search"
|
||
id="search_form"
|
||
method="get">
|
||
<div role="search">
|
||
<label class="usa-sr-only" for="search-form">Search NIST</label>
|
||
<input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128">
|
||
<button class="usa-button" type="submit"><img src="/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button>
|
||
</div>
|
||
</form>
|
||
</div>
|
||
<div class="grid-col-auto padding-left-1">
|
||
<button class="usa-menu-btn">Menu</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
<nav aria-label="Primary navigation" class="usa-nav">
|
||
<div class="usa-nav__inner">
|
||
<button class="usa-nav__close">Close</button>
|
||
<ul class="usa-nav__primary usa-accordion">
|
||
<li class="usa-nav__primary-item">
|
||
<a class="usa-nav__link" href="/publications">Publications</a>
|
||
</li>
|
||
<li class="usa-nav__primary-item">
|
||
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-2"><span>What We Do</span></button>
|
||
<div id="primary_menu-2" class="usa-nav__submenu usa-megamenu">
|
||
<div class="grid-row">
|
||
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/topics" class="usa-nav__link">All Topics</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/advanced-communications" class="usa-nav__link">Advanced communications</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/bioscience" class="usa-nav__link">Bioscience</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/buildings-construction" class="usa-nav__link">Buildings and construction</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/chemistry" class="usa-nav__link">Chemistry</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/cybersecurity" class="usa-nav__link">Cybersecurity</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/electronics" class="usa-nav__link">Electronics</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/energy" class="usa-nav__link">Energy</a>
|
||
</li>
|
||
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/environment" class="usa-nav__link">Environment</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/fire" class="usa-nav__link">Fire</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/forensic-science" class="usa-nav__link">Forensic science</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/health" class="usa-nav__link">Health</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/information-technology" class="usa-nav__link">Information technology</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/infrastructure" class="usa-nav__link">Infrastructure</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/manufacturing" class="usa-nav__link">Manufacturing</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/materials" class="usa-nav__link">Materials</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a>
|
||
</li>
|
||
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/metrology" class="usa-nav__link">Metrology</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/nanotechnology" class="usa-nav__link">Nanotechnology</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/neutron-research" class="usa-nav__link">Neutron research</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/performance-excellence" class="usa-nav__link">Performance excellence</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/physics" class="usa-nav__link">Physics</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/public-safety" class="usa-nav__link">Public safety</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/quantum-information-science" class="usa-nav__link">Quantum information science</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/resilience" class="usa-nav__link">Resilience</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/standards" class="usa-nav__link">Standards</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/transportation" class="usa-nav__link">Transportation</a>
|
||
</li>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</li>
|
||
<li class="usa-nav__primary-item">
|
||
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs & Major Programs</span></button>
|
||
<div id="primary_menu-3" class="usa-nav__submenu usa-megamenu">
|
||
<div class="grid-row">
|
||
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/laboratories" class="usa-nav__link">Laboratories</a>
|
||
<ul class="usa-nav__submenu-list">
|
||
<li>
|
||
<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
|
||
</li>
|
||
<li>
|
||
<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
|
||
</li>
|
||
<li>
|
||
<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
|
||
</li>
|
||
<li>
|
||
<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
|
||
</li>
|
||
<li>
|
||
<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/user-facilities" class="usa-nav__link">User Facilities</a>
|
||
<ul class="usa-nav__submenu-list">
|
||
<li>
|
||
<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
|
||
</li>
|
||
<li>
|
||
<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/laboratories/projects-programs" class="usa-nav__link">Research Projects</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools & Instruments</a>
|
||
</li>
|
||
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/major-programs" class="usa-nav__link">Major Programs</a>
|
||
<ul class="usa-nav__submenu-list">
|
||
<li>
|
||
<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
|
||
</li>
|
||
<li>
|
||
<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
|
||
</li>
|
||
<li>
|
||
<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
|
||
</li>
|
||
<li>
|
||
<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
|
||
</li>
|
||
<li>
|
||
<a href="/spo" class="usa-nav__link">Special Programs Office</a>
|
||
</li>
|
||
<li>
|
||
<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</li>
|
||
<li class="usa-nav__primary-item">
|
||
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services & Resources</span></button>
|
||
<div id="primary_menu-4" class="usa-nav__submenu usa-megamenu">
|
||
<div class="grid-row">
|
||
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/content/standards-measurements" class="usa-nav__link">Standards and Measurements</a>
|
||
<ul class="usa-nav__submenu-list">
|
||
<li>
|
||
<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
|
||
</li>
|
||
<li>
|
||
<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
|
||
</li>
|
||
<li>
|
||
<a href="/nist-quality-system" class="usa-nav__link">Quality System</a>
|
||
</li>
|
||
<li>
|
||
<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
|
||
</li>
|
||
<li>
|
||
<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
|
||
</li>
|
||
<li>
|
||
<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
|
||
</li>
|
||
<li>
|
||
<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
|
||
</li>
|
||
<li>
|
||
<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/services-resources/software" class="usa-nav__link">Software</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/data" class="usa-nav__link">Data</a>
|
||
<ul class="usa-nav__submenu-list">
|
||
<li>
|
||
<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
|
||
</li>
|
||
<li>
|
||
<a href="https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a>
|
||
</li>
|
||
<li>
|
||
<a href="/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a>
|
||
</li>
|
||
<li>
|
||
<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="https://shop.nist.gov/" class="usa-nav__link">Storefront</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/tpo" class="usa-nav__link">License & Patents</a>
|
||
</li>
|
||
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/nist-research-library" class="usa-nav__link">NIST Research Library</a>
|
||
</li>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</li>
|
||
<li class="usa-nav__primary-item">
|
||
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News & Events</span></button>
|
||
<div id="primary_menu-5" class="usa-nav__submenu usa-megamenu">
|
||
<div class="grid-row">
|
||
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/news-events/news" class="usa-nav__link">News</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/news-events/events" class="usa-nav__link">Events</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/blogs" class="usa-nav__link">Blogs</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/feature-stories" class="usa-nav__link">Feature Stories</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/awards" class="usa-nav__link">Awards</a>
|
||
</li>
|
||
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/video-gallery" class="usa-nav__link">Video Gallery</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/image-gallery" class="usa-nav__link">Image Gallery</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/pao/media-contacts" class="usa-nav__link">Media Contacts</a>
|
||
</li>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</li>
|
||
<li class="usa-nav__primary-item">
|
||
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-6"><span>About NIST</span></button>
|
||
<div id="primary_menu-6" class="usa-nav__submenu usa-megamenu">
|
||
<div class="grid-row">
|
||
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/about-nist" class="usa-nav__link">About Us</a>
|
||
<ul class="usa-nav__submenu-list">
|
||
<li>
|
||
<a href="/director/leadership" class="usa-nav__link">Leadership</a>
|
||
</li>
|
||
<li>
|
||
<a href="/director/nist-organization-structure" class="usa-nav__link">Organization Structure</a>
|
||
</li>
|
||
<li>
|
||
<a href="/about-nist/budget-planning" class="usa-nav__link">Budget & Planning</a>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/about-nist/contact-us" class="usa-nav__link">Contact Us</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/about-nist/visit" class="usa-nav__link">Visit</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/careers" class="usa-nav__link">Careers</a>
|
||
<ul class="usa-nav__submenu-list">
|
||
<li>
|
||
<a href="/iaao/academic-affairs-office" class="usa-nav__link">Student programs</a>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/about-nist/work-nist" class="usa-nav__link">Work with NIST</a>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/history" class="usa-nav__link">History</a>
|
||
<ul class="usa-nav__submenu-list">
|
||
<li>
|
||
<a href="http://nistdigitalarchives.contentdm.oclc.org/" class="usa-nav__link">NIST Digital Archives</a>
|
||
</li>
|
||
<li>
|
||
<a href="/nist-museum" class="usa-nav__link">NIST Museum</a>
|
||
</li>
|
||
<li>
|
||
<a href="/nist-and-nobel" class="usa-nav__link">NIST and the Nobel</a>
|
||
</li>
|
||
</ul>
|
||
</li>
|
||
<li class="usa-nav__submenu-item">
|
||
<a href="/education" class="usa-nav__link">Educational Resources</a>
|
||
</li>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</li>
|
||
</ul>
|
||
</div>
|
||
</nav>
|
||
|
||
|
||
|
||
|
||
</header>
|
||
<!-- nist-index-ignore-end -->
|
||
</div>
|
||
|
||
<div class="grid-container">
|
||
|
||
|
||
|
||
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
<div
|
||
id="block-nist-www-content" class="nist-block"
|
||
>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<section
|
||
class="nist-page__content usa-section clearfix"
|
||
>
|
||
|
||
<a id="main-content" tabindex="-1"></a>
|
||
|
||
<div
|
||
class="nist-page__region nist-page__region--content-top-full"
|
||
>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
||
<div class="entity-reference">
|
||
|
||
<div class="nist-blog-header nist-blog-header--inner">
|
||
<div class="nist-blog-header__bkgrd">
|
||
<div class="nist-blog-header__main grid-container">
|
||
<div class="grid-row">
|
||
<h2 class="nist-blog-header__title">
|
||
<a href="/blogs/blogrige"> Blogrige
|
||
</a>
|
||
</h2>
|
||
<div class="nist-blog-header__tagline">
|
||
<p class="text">The Official Baldrige Blog</p>
|
||
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
</div>
|
||
|
||
<div class="grid-container margin-top-4">
|
||
<div
|
||
class="nist-page__region nist-page__region--content-top"
|
||
>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
||
<h1 class="nist-page__title">Caveat Emptor. The "Mudgeon" Rides Again!</h1>
|
||
|
||
|
||
</div>
|
||
|
||
<div
|
||
class="font-body-md"
|
||
>
|
||
|
||
|
||
|
||
<div class="daterange"><time datetime="2023-06-20T12:00:00Z">June 20, 2023</time>
|
||
</div>
|
||
|
||
</div>
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
||
|
||
<span>By: </span>
|
||
<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
|
||
|
||
</div>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
||
<!-- nist-index-ignore-start -->
|
||
<div data-elastic-exclude class="nist-block nist-social__wrapper">
|
||
<h2 class="nist-social__title">Share</h2>
|
||
<div class="social-media-sharing">
|
||
<div class="nist-social__wrapper--share">
|
||
<div>
|
||
<a target="_blank" rel="noopener" href="https://www.facebook.com/share.php?u=https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again"
|
||
title="Facebook" class="nist-social nist-social--facebook-gray">
|
||
<span>Facebook</span>
|
||
</a>
|
||
</div>
|
||
<div>
|
||
<a target="_blank" rel="noopener" href="https://www.linkedin.com/shareArticle?mini=true&url=https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again&source=https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again"
|
||
title="Linkedin" class="nist-social nist-social--linkedin-gray">
|
||
<span>Linkedin</span>
|
||
</a>
|
||
</div>
|
||
<div>
|
||
<a target="_blank" rel="noopener" href="https://x.com/intent/tweet?url=https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again&status=https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again"
|
||
title="X.com" class="nist-social nist-social--x-gray">
|
||
<span>X.com</span>
|
||
</a>
|
||
</div>
|
||
<div>
|
||
<a href="mailto:?subject=NIST.gov&body=Check out this site https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again"
|
||
title="Email" class="nist-social nist-social--envelope-gray">
|
||
<span>Email</span>
|
||
</a>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<!-- nist-index-ignore-end -->
|
||
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
<div class="grid-container margin-top-4">
|
||
<div class="grid-row grid-gap-6">
|
||
|
||
|
||
|
||
<div
|
||
class="nist-page__region nist-page__region--content tablet-lg:grid-col-8"
|
||
>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
||
<div class="text-with-summary">
|
||
<figure class="nist-image">
|
||
|
||
<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2023/06/12/The-Mudgeon-Rides-Again.jpg?itok=OsRTtCCi" width="960" height="600" alt="Rosemary plants for sale." typeof="foaf:Image" />
|
||
|
||
|
||
|
||
|
||
<figcaption class="nist-image__caption">
|
||
<div data-caption-editable="true" class="nist-image__caption-content">
|
||
|
||
</div>
|
||
<div class="nist-image__credit">
|
||
<span class="nist-image__credit-label">Credit:</span>
|
||
|
||
Harry Hertz
|
||
|
||
</div>
|
||
</figcaption>
|
||
</figure>
|
||
|
||
|
||
|
||
|
||
<p>I was in the middle of writing a blog on leadership lessons from this season's professional baseball rule changes (watch for it in the future) when I had to take a break and run a few errands. One of the errands was a stop at the local, big-box, hardware store and garden center. I was there to buy some herbs for our herb garden.</p>
|
||
|
||
<p>I will start from the very beginning. I fancy myself the Baldrige <em>Cheer</em>mudgeon because I am generally a cheerleader for the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="Baldrige Excellence Framework">Baldrige Excellence Framework®</a> and the concepts embodied therein. However, based on an occasional customer experience, I become the Cur<em>mudgeon</em>. Well today's experience so infuriated me that the "<em>mudgeon</em>" rides again.</p>
|
||
|
||
<h3>The Garden Center Purchase</h3>
|
||
|
||
<p>I selected the herbs to add to the perennials already starting to grow in my herb garden. I went to the garden center's cash register and paid. The register receipt seemed to be higher than I expected. The difference was $2, not a lot of money, but the rosemary was more than 50% higher than the posted price. It was posted as $3.78, and I was charged $5.78. I told the cashier, and she said I would have to go to the customer service counter inside. She suggested I first go back to the herb aisle and take a picture of the posted price. I did that (noting that there were multiple pallets of rosemary, all marked $3.78) and then proceeded inside to customer service, already a little annoyed that the cashier was not empowered to serve the customer.</p>
|
||
|
||
<h3>The Customer Service Experience</h3>
|
||
|
||
<p>I explained the problem to the customer service cashier and showed her the picture. Her answer was that it rang up $5.78, so that is the price. I said, "It is marked $3.78 so that should be the price until you change the sign." She told me she needed to get the customer service manager. The customer service manager arrived (after about a five-minute wait), rescanned the rosemary, and confirmed that the price was $5.78. I showed the manager my picture and said all the rosemary was marked $3.78. </p>
|
||
|
||
<p>The customer service manager then proceeded to tell me that the scanned price is the price I must pay; I was told suppliers frequently put the price on the pallets and those are not always the store's price. (Note all the other herbs I bought had the correct price and the same format price tags as the rosemary.)</p>
|
||
|
||
<p>Now, my concern was no longer about the $2 but, rather, the treatment of customers. I asked where the sign was that said, "Ignore marked prices; our prices may be higher." When I got the body language I expected, I asked for a piece of paper and marker, so I could post a sign. (I admit that was not good form on my part.)</p>
|
||
|
||
<p>After receiving another dirty look, I was told we would have to go back to the garden center to get that manager's approval. We went back and the garden center manager was not in sight. I was told to wait while the customer service manager searched for the garden center manager. After waiting ten minutes, I was sure that this was all a ploy to just get me to leave. My time was worth more than $2. But my principles (darn Baldrige) kept me on the spot.</p>
|
||
|
||
<h3>The Resolution</h3>
|
||
|
||
<p>Shortly thereafter, the customer service manager returned alone and said just this once they would refund the difference. I was marched back to the customer service desk and then had to await electronic register approval from yet another manager for the refund. The total elapsed time for a simple purchase was now over 30 minutes.</p>
|
||
|
||
<p>So, now you might ask, was there an apology? <em>No.</em> Was there any sort of thank you? <em>No</em>. Was there a dirty look as I left? <em>Certainly, yes</em>.</p>
|
||
|
||
<p>I am tempted to go back to the store and see if the price on the pallets has been changed. But you and I know the answer. Why get infuriated all over again?</p>
|
||
|
||
<h3>The Analysis</h3>
|
||
|
||
<p>It is said that when President Abraham Lincoln was really upset with a subordinate, he would disengage, write a letter expressing his dissatisfaction, then tear it up and re-engage the next day when his anger had subsided.</p>
|
||
|
||
<p>I do not tend to yell, and I believe that customer experiences frequently need to be dealt with at the time and point of transaction. I do feel a lot better having come home and immediately written this blog. I am totally calm now. I even laughed as I recounted my paper and marker request!</p>
|
||
|
||
<p>I felt sorry for the initial cashier who was not sufficiently trusted to be empowered to make it right for the customer. I tend to think the customer service cashier and manager were empowered. That led me to wonder how they are treated as employees. What leads to customer belligerence on an employee's part? People don't generally enjoy confrontation and want to do what is right. Certainly, people in a customer service role should be selected and trained to serve the customer.</p>
|
||
|
||
<h3>Baldrige "Speaks"</h3>
|
||
|
||
<p>Let me share a few questions from the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="Baldrige Excellence Framework">Baldrige Excellence Framework®</a> for leaders of the garden center/hardware store, their corporate management, and maybe your organization to consider:</p>
|
||
|
||
<ul>
|
||
<li>How do senior leaders create and reinforce an organizational culture that values and fosters customer and workforce engagement?</li>
|
||
<li>How do you determine your customers' expectations?</li>
|
||
<li>How do you deploy (the expectations) to all people and processes involved in customer support?</li>
|
||
<li><strong>How do you manage customer complaints? How do you resolve complaints promptly and effectively and recover customer confidence? </strong><em>(emphasis added)</em></li>
|
||
<li>How do you determine customer satisfaction, dissatisfaction, and engagement?</li>
|
||
<li>How do you ensure that your organizational culture supports your values and promotes empowerment?</li>
|
||
</ul>
|
||
|
||
<p>If I had experienced a great purchase process, I would probably not be talking or writing about it for such a small customer engagement. But having a bad experience, all of you now know about it and can certainly relate it to experiences you have had. Furthermore, my friends and neighbors will also know the name of the store! <em>Caveat subscriptor!</em><br>
|
||
</p>
|
||
|
||
<hr>
|
||
<div class="grid-row grid-gap">
|
||
<div class="grid-col-3">
|
||
<figure class=" align-center nist-image" role="group">
|
||
<div>
|
||
|
||
<img alt="2023-2024 Baldrige Excellence Framework Business/Nonprofit cover artwork" height="480" loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2022/12/12/2023-2024-Baldrige-Excellence-Framework-cover.jpg?itok=CnAq2c1t" typeof="foaf:Image" width="373">
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
<figcaption class="nist-image__caption"></figcaption>
|
||
</figure>
|
||
|
||
|
||
</div>
|
||
|
||
<div class="grid-col-9">
|
||
<h2>Baldrige Excellence Framework®</h2>
|
||
|
||
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework®</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence®, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
||
|
||
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
||
|
||
<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1456338f-3700-4348-81b9-3c7bb4f122ce" href="/baldrige/publications/baldrige-excellence-framework/education" title="Baldrige Excellence Framework (Education)">Education</a>, and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="60e4dd30-b690-43ab-b954-770653ddd218" href="/baldrige/publications/baldrige-excellence-framework/health-care" title="Baldrige Excellence Framework (Health Care)">Health Care</a></p>
|
||
</div>
|
||
</div>
|
||
|
||
<hr>
|
||
|
||
</div>
|
||
|
||
</div>
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
||
<div class="nist-tags">
|
||
<a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/impact-baldrige" hreflang="en">Impact of Baldrige</a></div>
|
||
|
||
|
||
</div>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>About the author</h2>
|
||
|
||
<div class="nist-field nist-field--label-hidden entity-reference">
|
||
<div class="nist-field__items">
|
||
<div class="nist-field__item">
|
||
|
||
<article
|
||
about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
|
||
</a></h3>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
|
||
|
||
<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
||
|
||
<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
<div
|
||
class="views-element-container nist-block"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Related posts</h2>
|
||
|
||
<div><div class="js-view-dom-id-ecc60b45a8647786a4d4bd74315f2878239b75219d516bba1da6cc7b9b648701">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div>
|
||
|
||
<article
|
||
about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
<div>
|
||
|
||
<article
|
||
about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
<div>
|
||
|
||
<article
|
||
about="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
<div
|
||
class="nist-block no-print"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Comments</h2>
|
||
|
||
<section>
|
||
|
||
|
||
|
||
|
||
<article data-comment-user-id="0" id="comment-115931" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Kay Kendall</span></span>
|
||
on
|
||
<span class="nist-comment__date">June 20, 2023 12:09 PM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1687289108"></mark>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-115931">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>Excellent as always, Harry</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
|
||
<a href="/comment/reply/node/1743556/comment_node_blog/115931">Reply</a></li></ul>
|
||
</div>
|
||
|
||
|
||
|
||
</article>
|
||
|
||
|
||
|
||
<article data-comment-user-id="0" id="comment-115936" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Paul Grizzell</span></span>
|
||
on
|
||
<span class="nist-comment__date">June 20, 2023 12:16 PM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1687289102"></mark>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-115936">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>I agree with your points In this post, Harry. But to your point of not writing anything if it had been a great experience…</p>
|
||
<p>People are quick to complain, but slow to compliment. I make it a point that if I leave my home office during the day, I try to compliment someone e for their good work. It may be the bagger at the grocery store, it may be the priest at church - it could be anyone. And you can tell they rarely get a compliment.</p>
|
||
<p>I do have my customer experience horror stories, but I also really like to tell the good stories, too!</p>
|
||
<p>And that’s one of the great things about the Baldrige process versus regulatory survey - we acknowledge the Strengths as we also provide OFIs - what do you need to do to move to the next level of performance excellence?</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
|
||
<a href="/comment/reply/node/1743556/comment_node_blog/115936">Reply</a></li></ul>
|
||
</div>
|
||
|
||
|
||
|
||
</article>
|
||
|
||
|
||
|
||
<article data-comment-user-id="26326" id="comment-115946" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" about="/user/26326" typeof="schema:Person" property="schema:name" datatype="">harry.hertz@nist.gov</span></span>
|
||
on
|
||
<span class="nist-comment__date">June 20, 2023 3:49 PM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1687290564"></mark>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-115946">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>Thanks for the comments. Paul, I agree that saying thank you for good service is imporatnt. That applies to customers thanking employees, as well as thanking colleagues at work.</p>
|
||
|
||
<p>And telling others about exceptional service is as importnt as telling those horror stories!</p></div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
|
||
<a href="/comment/reply/node/1743556/comment_node_blog/115946">Reply</a></li></ul>
|
||
</div>
|
||
|
||
|
||
|
||
</article>
|
||
|
||
|
||
|
||
<article data-comment-user-id="0" id="comment-115956" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Don Lighter</span></span>
|
||
on
|
||
<span class="nist-comment__date">June 20, 2023 8:33 PM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1687351567"></mark>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-115956">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>The principle of good (not even great) customer service seems lost on so many people in almost every sector these days. We're doing a project on burnout with one of our physicians in the EMBA program this year, and the past few years have been hard on so many people across the spectrum. While agreeing with Paul on the need to also compliment great behavior, I think we need to consider going even further and supporting people in stressful situations like the check out clerk you encountered or the haggard doctor or nurse who's dealing with high volumes and high intensity services. Remembering that behaviors are typically the result of flawed processes, I wonder if there might not be more for us to do, like help people get better work environments or pay scales. Probably not an effective solution for the garden center, but something that we need to consider for our own spheres of influence. For many, times are still tough, so maybe we need to focus on the bigger picture, too?</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
|
||
<a href="/comment/reply/node/1743556/comment_node_blog/115956">Reply</a></li></ul>
|
||
</div>
|
||
|
||
|
||
|
||
</article>
|
||
|
||
<div class="indented">
|
||
|
||
|
||
<article data-comment-user-id="26326" id="comment-115971" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" about="/user/26326" typeof="schema:Person" property="schema:name" datatype="">harry.hertz@nist.gov</span></span>
|
||
on
|
||
<span class="nist-comment__date">June 21, 2023 8:48 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1687351738"></mark>
|
||
<span class="nist-comment__parent">| Replied to <a href="/comment/115956#comment-115956" class="permalink" rel="bookmark" hreflang="en">The principle of good (not…</a></span>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-115971">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>Well said, Don. </p></div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
|
||
<a href="/comment/reply/node/1743556/comment_node_blog/115971">Reply</a></li></ul>
|
||
</div>
|
||
|
||
|
||
|
||
</article>
|
||
</div>
|
||
|
||
|
||
<article data-comment-user-id="0" id="comment-116201" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Richard Wilkinson</span></span>
|
||
on
|
||
<span class="nist-comment__date">July 7, 2023 10:38 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1688747875"></mark>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-116201">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>Great blog, Harry.</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
|
||
<a href="/comment/reply/node/1743556/comment_node_blog/116201">Reply</a></li></ul>
|
||
</div>
|
||
|
||
|
||
|
||
</article>
|
||
|
||
|
||
|
||
<article data-comment-user-id="0" id="comment-116206" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Richard Wilkinson</span></span>
|
||
on
|
||
<span class="nist-comment__date">July 7, 2023 10:51 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1688747880"></mark>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-116206">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>To me, this article points out the superiority of the local hardware store over the big-box home-improvement store. The hardware stores usually had long-term staff ready to help the customer and empowered to correct problems such as you experienced, whereas the big-box stores seem impersonal and it can take a while to find a knowledgeable staff member. And, as you point out, even the knowledgeable big-box staff members are not empowered to correct a problem.</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
|
||
<a href="/comment/reply/node/1743556/comment_node_blog/116206">Reply</a></li></ul>
|
||
</div>
|
||
|
||
|
||
|
||
</article>
|
||
|
||
<div class="indented">
|
||
|
||
|
||
<article data-comment-user-id="26326" id="comment-116211" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" about="/user/26326" typeof="schema:Person" property="schema:name" datatype="">harry.hertz@nist.gov</span></span>
|
||
on
|
||
<span class="nist-comment__date">July 7, 2023 12:42 PM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1688748129"></mark>
|
||
<span class="nist-comment__parent">| Replied to <a href="/comment/116206#comment-116206" class="permalink" rel="bookmark" hreflang="en">To me, this article points…</a></span>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-116211">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>Richard,</p>
|
||
|
||
<p>I agree that it is nice to shop at local, small businesses and I try to do that. Unfortunately, they do not have a graden center in general. And, big or small, customer service should be a key factor for remaining in business! Harry</p></div>
|
||
|
||
<ul class="links inline nist-comment__links">
|
||
<li class="comment-reply nist-comment__link">
|
||
<a href="/comment/reply/node/1743556/comment_node_blog/116211">Reply</a></li></ul>
|
||
</div>
|
||
|
||
|
||
|
||
</article>
|
||
</div>
|
||
|
||
<h2>Add new comment</h2>
|
||
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_Lx5yvw0vUi4TN7C0L-5Rdrp4Q049mXEKn-dXREWOtBs.css?delta=0&language=en&theme=nist_www&include=eJxLzCvJTMov0U-E0Hpp-UW5OsmJBSXJGYn6SYnFqTppmTklqUX6KUWlBYk5ehAeAD47FNs&exclude=eJx1UAuuwyAMuxAdR0IBsi5bIBWfdb39QrunVZOeRFDsWI7BQ3i4JnoW67-9u1fj_xlRkGxmkZnRQQbeGoVqfwmTqTZ3JeWirJkFomtFbSjPdoZjXKkhpaXIE-0vMSLsXLthQt0s7KG4JNFGquDVmCk_TN1qw6QJK-56O7N44HM_fazsDSFi-YNuXdez-oSHBF9tLLCx9AX48oHmSbhWu98XDdMZTV0gaWUr_tprgKaUBAJ2CSPByEbBMGzSm9PwQZ9XNisZg_Bh6O49LSrP_bCeBp4G_kZLFIqMH3oD_KWsjg" />
|
||
<form class="comment-comment-node-blog-form comment-form usa-form antibot" novalidate="novalidate" data-drupal-selector="comment-form" data-action="/comment/reply/node/1743556/comment_node_blog" action="/antibot" method="post" id="comment-form" accept-charset="UTF-8">
|
||
<noscript>
|
||
<div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div>
|
||
</noscript>
|
||
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-name js-form-item-name">
|
||
<label for="edit-name" class="usa-label">
|
||
Your name
|
||
</label>
|
||
|
||
|
||
<input data-drupal-default-value="Anonymous" data-drupal-selector="edit-name" type="text" id="edit-name" name="name" value="" size="30" maxlength="60" class="form-text usa-input" />
|
||
|
||
|
||
|
||
</div>
|
||
<input data-drupal-selector="form-nwvqu-xzgbtpr-d4x9l9vo7v037mjm-08vzezg84i8" type="hidden" name="form_build_id" value="form-nwvQU--XzGBTpr-d4x9l9Vo7V037MJM_08VzEZG84i8" class="usa-input" /><input data-drupal-selector="edit-comment-comment-node-blog-form" type="hidden" name="form_id" value="comment_comment_node_blog_form" class="usa-input" /><input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" class="usa-input" /><div class="field--type-text-long field--name-comment-body field--widget-text-textarea js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-wrapper" id="edit-comment-body-wrapper"> <div class="js-text-format-wrapper js-form-item form-item">
|
||
<div class="form-item js-form-item form-type-textarea js-form-type-textarea form-item-comment-body-0-value js-form-item-comment-body-0-value">
|
||
<label for="edit-comment-body-0-value" class="usa-label form-required">
|
||
Comment
|
||
<span class="usa-label--required"> <span class="usa-sr-only">Required</span>*</span></label>
|
||
|
||
|
||
<div class="form-textarea-wrapper">
|
||
<textarea class="js-text-full text-full form-textarea required usa-textarea resize-vertical" data-entity_embed-host-entity-langcode="en" data-media-embed-host-entity-langcode="en" data-drupal-selector="edit-comment-body-0-value" id="edit-comment-body-0-value" name="comment_body[0][value]" rows="5" cols="60" placeholder="" required="required" aria-required="true"></textarea>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
</div>
|
||
<div class="js-filter-wrapper filter-wrapper hidden js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-0-format" id="edit-comment-body-0-format"><div class="js-filter-guidelines filter-guidelines js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-0-format-guidelines" id="edit-comment-body-0-format-guidelines"><div data-drupal-format-id="plain_text">
|
||
<h4>Plain text</h4>
|
||
|
||
|
||
|
||
<ul>
|
||
<li>No HTML tags allowed.</li>
|
||
<li>Web page addresses and email addresses turn into links automatically.</li>
|
||
<li>Lines and paragraphs break automatically.</li>
|
||
</ul>
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</div>
|
||
|
||
|
||
<fieldset data-drupal-selector="edit-captcha" class="captcha captcha-type-challenge--image">
|
||
<legend class="captcha__title js-form-required form-required">
|
||
CAPTCHA
|
||
</legend>
|
||
<div class="captcha__element">
|
||
<input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="652067176" class="usa-input" /><input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="AjoToHH_fVMxJefVqUyb7wHs_cquV9mXSBQjUI-nXHs" class="usa-input" /><div class="captcha__image-wrapper js-form-wrapper form-wrapper" data-drupal-selector="edit-captcha-image-wrapper" id="edit-captcha-image-wrapper"><img data-drupal-selector="edit-captcha-image" src="/image-captcha-generate/652067176/1741068223" width="180" height="60" alt="Image CAPTCHA" title="Image CAPTCHA" loading="lazy" typeof="foaf:Image" />
|
||
</div>
|
||
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-captcha-response js-form-item-captcha-response">
|
||
<label for="edit-captcha-response" class="usa-label form-required">
|
||
What code is in the image?
|
||
<span class="usa-label--required"> <span class="usa-sr-only">Required</span>*</span></label>
|
||
|
||
|
||
<input autocomplete="off" data-drupal-selector="edit-captcha-response" aria-describedby="edit-captcha-response--description" type="text" id="edit-captcha-response" name="captcha_response" value="" size="15" maxlength="128" class="form-text required usa-input" required="required" aria-required="true" />
|
||
|
||
|
||
|
||
<div id="edit-captcha-response--description" class="description help-block">
|
||
Enter the characters shown in the image.
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="captcha__description description">This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.</div>
|
||
</fieldset>
|
||
<div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions--2"><input data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Save" class="button button--primary js-form-submit form-submit usa-button" /></div>
|
||
|
||
<div class="comments__disclaimer padding-top-2">
|
||
<em>Please be respectful when posting comments. We will post all comments without editing as long as they are appropriate for a public, family friendly website, are on topic and do not contain profanity, personal attacks, misleading or false information/accusations or promote specific commercial products, services or organizations. Comments that violate our comment policy or include links to non-government organizations/web pages will not be posted.</em>
|
||
</div>
|
||
</form>
|
||
|
||
|
||
</section>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
<aside class="nist-page__region nist-page__region--sidebar-second tablet-lg:grid-col-4">
|
||
|
||
<div>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
||
|
||
<div>
|
||
<div about="/blogs/blogrige">
|
||
|
||
|
||
|
||
<div
|
||
class="views-exposed-form usa-form filters nist-block" novalidate="novalidate" data-drupal-selector="views-exposed-form-search-blog-blogrige-search-page"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Search</h2>
|
||
|
||
<form action="/blogs/blogrige/search" method="get" id="views-exposed-form-search-blog-blogrige-search-page" accept-charset="UTF-8" class="usa-form">
|
||
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-k js-form-item-k form-no-label">
|
||
|
||
|
||
<input placeholder="Search this blog" data-drupal-selector="edit-k" type="text" id="edit-k" name="k" value="" size="30" maxlength="128" class="form-text usa-input" />
|
||
|
||
|
||
|
||
<div id="edit-k--description" class="description help-block">
|
||
Put exact phrase in quotes (e.g., "Quest conference")
|
||
</div>
|
||
</div>
|
||
<div class="grid-col-12 form-actions js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" id="edit-actions"><input data-drupal-selector="edit-submit-search-blog" type="submit" id="edit-submit-search-blog" value="Search" class="button js-form-submit form-submit usa-button" /></div>
|
||
|
||
|
||
</form>
|
||
|
||
|
||
</div>
|
||
<div
|
||
class="nist-block no-print"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Email alerts</h2>
|
||
|
||
<div class="text-long"><p>Sign up for e-mail alerts from the Blogrige blog by entering your e-mail address in the box below.</p>
|
||
<form action="https://public.govdelivery.com/accounts/USNIST/subscribers/qualify" accept-charset="UTF-8" method="post">
|
||
<input name="utf8" type="hidden" value="✓">
|
||
<input type="hidden" name="authenticity_token" value="D/AeWFqoqPEK65O+YJQQI9Pn9yEDHk1zubt0IGJg18L5pRydZ/PnAQrfCWp/IaMadbiMiAYyimIxV+5ICYMpdQ==">
|
||
<input type="hidden" name="topic_id" id="topic_id" value="USNIST_29">
|
||
<div class="grid-row grid-gap-1">
|
||
<div class="tablet:grid-col-8">
|
||
<label class="usa-sr-only" for="email">Enter Email Address</label>
|
||
<input class="usa-input" type="text" name="email" id="email" title="email">
|
||
</div>
|
||
<div class="tablet:grid-col-4">
|
||
<input type="submit" name="commit" value="Sign Up" class="usa-button margin-top-1">
|
||
</div>
|
||
</div>
|
||
</form>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
<div
|
||
class="nist-block no-print"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Stay Connected</h2>
|
||
|
||
|
||
|
||
<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?topic_id=USNIST_29" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a></div>
|
||
|
||
</div>
|
||
<div
|
||
class="views-element-container nist-block no-print"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Categories</h2>
|
||
|
||
<div><div class="js-view-dom-id-10e1c8bb2e3f86c06ec5d4096b7b620d29b93f150fbe4b6b6f5c440dafcf4f0a">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div>
|
||
<select class="usa-select ViewsJumpMenu js-viewsJumpMenu" title="-- Choose --" id="blog-categories-block-4-jump-menu">
|
||
<option>-- Choose --</option>
|
||
<option data-url="/blogrige-categories/award-process-events-and-training">Award Process, Events, and Training</option>
|
||
<option data-url="/blogrige-categories/award-recipients">Award Recipients</option>
|
||
<option data-url="/blogrige-categories/baldrige-excellence-framework-criteria">Baldrige Excellence Framework (Criteria)</option>
|
||
<option data-url="/blogrige-categories/community">Community</option>
|
||
<option data-url="/blogrige-categories/cybersecurity">Cybersecurity</option>
|
||
<option data-url="/blogrige-categories/impact-baldrige">Impact of Baldrige</option>
|
||
<option data-url="/blogrige-categories/insights-road-performance-excellence">Insights on the Road to Performance Excellence</option>
|
||
<option data-url="/blogrige-categories/sector-focused">Sector Focused</option>
|
||
<option data-url="/blogrige-categories/self-assessing">Self-Assessing</option>
|
||
</select>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>About this blog</h2>
|
||
|
||
<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
|
||
|
||
<p>The Baldrige Program offers a comprehensive and proven leadership and management <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a> that focuses on results in all areas of your organization. Learn more about the <a href="https://www.nist.gov/baldrige">Baldrige Program</a>, the <a href="https://www.nist.gov/baldrige/products-services">products and services</a> available to help your organization succeed, and how to <a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a> using the Baldrige framework.</p>
|
||
|
||
<p>If you have any questions about Blogrige, please contact Baldrige Customer Service at <span class="spamspan"><span class="u">baldrige</span> [at] <span class="d">nist.gov</span><span class="t"> (baldrige[at]nist[dot]gov)</span></span>.</p>
|
||
|
||
<p>The views presented here are those of the author and do not necessarily represent the views or policies of NIST.</p></div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</aside>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
|
||
<div class="grid-container">
|
||
|
||
|
||
</div>
|
||
|
||
</section>
|
||
|
||
|
||
|
||
</div>
|
||
|
||
|
||
|
||
<div data-elastic-exclude>
|
||
<!-- nist-index-ignore-start -->
|
||
|
||
<footer class="nist-footer padding-bottom-4">
|
||
|
||
|
||
<div class="grid-container nist-footer__info">
|
||
<div class="grid-row">
|
||
<div class="tablet:grid-col-6">
|
||
<div class="nist-footer__logo">
|
||
<a href="/" title="National Institute of Standards and Technology" rel="home">
|
||
<img class="nist-footer__logo-img" src="/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px" />
|
||
</a>
|
||
</div>
|
||
<div class="nist-footer__contact">
|
||
<h3 class="nist-footer__contact-heading">HEADQUARTERS</h3>
|
||
<address>
|
||
100 Bureau Drive<br>
|
||
Gaithersburg, MD 20899<br>
|
||
<a href="tel:301-975-2000">301-975-2000</a>
|
||
</address>
|
||
<p>
|
||
<a href="mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://www.nist.gov/visit">Our Other Offices</a>
|
||
</p>
|
||
</div>
|
||
</div>
|
||
<div class="tablet:grid-col-6">
|
||
<div class="nist-footer__social-links">
|
||
|
||
<a class="nist-social nist-social--x-white" href=" https://x.com/NIST">
|
||
<span>X.com</span>
|
||
</a>
|
||
|
||
<a class="nist-social nist-social--facebook-white" href=" https://www.facebook.com/NIST">
|
||
<span>Facebook</span>
|
||
</a>
|
||
|
||
<a class="nist-social nist-social--linkedin-white" href=" https://www.linkedin.com/company/nist">
|
||
<span>LinkedIn</span>
|
||
</a>
|
||
|
||
<a class="nist-social nist-social--instagram-white" href=" https://www.instagram.com/nist/">
|
||
<span>Instagram</span>
|
||
</a>
|
||
|
||
<a class="nist-social nist-social--youtube-white" href=" https://www.youtube.com/NIST">
|
||
<span>YouTube</span>
|
||
</a>
|
||
|
||
<a class="nist-social nist-social--giphy-white" href=" https://giphy.com/nist">
|
||
<span>Giphy</span>
|
||
</a>
|
||
|
||
<a class="nist-social nist-social--rss-white" href=" https://www.nist.gov/news-events/nist-rss-feeds">
|
||
<span>RSS Feed</span>
|
||
</a>
|
||
|
||
<a class="nist-social nist-social--envelope-white" href=" https://public.govdelivery.com/accounts/USNIST/subscriber/new">
|
||
<span>Mailing List</span>
|
||
</a>
|
||
</div>
|
||
<div class="nist-footer__feedback">
|
||
How are we doing? <a class="usa-button" rel="nofollow" href="/form/nist-gov-feedback?destination=/blogs/blogrige/caveat-emptor-mudgeon-rides-again" title="Provide feedback">Feedback</a>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
<div class="grid-container">
|
||
<div class="nist-footer__nav" role="navigation">
|
||
<ul>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/privacy-policy">Site Privacy</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/oism/accessibility">Accessibility</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/privacy">Privacy Program</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/oism/copyrights">Copyrights</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.commerce.gov/vulnerability-disclosure-policy">Vulnerability Disclosure</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/no-fear-act-policy">No Fear Act Policy</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/office-director/freedom-information-act">FOIA</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/environmental-policy-statement">Environmental Policy</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/summary-report-scientific-integrity">Scientific Integrity</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.nist.gov/nist-information-quality-standards">Information Quality Standards</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://www.commerce.gov/">Commerce.gov</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="http://www.science.gov/">Science.gov</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="http://www.usa.gov/">USA.gov</a>
|
||
</li>
|
||
<li class="nist-footer__menu-item">
|
||
<a href="https://vote.gov/">Vote.gov</a>
|
||
</li>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</footer>
|
||
<!-- nist-index-ignore-end -->
|
||
</div>
|
||
|
||
</div>
|
||
|
||
|
||
|
||
<script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/1743556","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"back_to_top":{"back_to_top_button_trigger":100,"back_to_top_speed":1200,"back_to_top_prevent_on_mobile":false,"back_to_top_prevent_in_admin":true,"back_to_top_button_type":"image","back_to_top_button_text":"Back to top"},"google_analytics":{"account":"G-HEQ0YF2VYL","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|bsh|c|csv|doc(x|m)?|dot(x|m)?|dw(fx|g|gd)|dxf|eps|epub|exe|f(90)|flv|gif|gz|gzip|hqx|jar|jpe?g|js|m1v|mp(2|3|4|e?g)|mobi|mov(ie)?|msi|msp|pdf|phps|pl|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|rfa|rtf|rvt|sch|sea|sit|swf|tar|tgz|tif|txt|txz|wav|wma|wmv|wpd|wrl|xls(x|m|b)?|xlt(x|m)|xlam|xml|xsd|z|zip"},"nist_search":{"clickTracking":"search-report-click","isDebug":false,"clickTrackEnabled":true,"message":"NIST Search in debug mode. Check the browsers network inspector for Click Track reporting results..."},"data":{"extlink":{"extTarget":false,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"\\.gov\\\/|\\.mil\\\/|\\manufacturingusa\\.com\\\/","extInclude":"","extCssExclude":".ck-editor, .nist-video-thumbnail__lightbox-trigger, a.nist-icon--mail-blue","extCssExplicit":"","extAlert":true,"extAlertText":"Thank you for visiting NIST. We hope your visit was informative. We have provided a link to this site because it has information that may be of interest to our users. NIST does not necessarily endorse the views expressed or the facts presented on this site. Further, NIST does not endorse any commercial products that may be advertised or available on this site. Click OK to be directed to your link.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":false,"extIconPlacement":"after","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":[]}},"viewsJumpMenu":{"blog-categories-block-4-jump-menu":{"new_window":false}},"ajaxTrustedUrl":{"\/blogs\/blogrige\/search":true,"\/comment\/reply\/node\/1743556\/comment_node_blog":true},"user":{"uid":0,"permissionsHash":"bd6a443844dbe99b4e6942f3b1397526e760137efd2b1ee6b2d588fc414dff20"},"antibot":{"forms":{"comment-form":{"id":"comment-form","key":"8s3HerPNUiBWAup-NU0eICdfN5XSJ1VRGAW7gyEytXD"}}}}</script>
|
||
<script src="/sites/default/files/js/js_jDaFaXhHm6gPUKstNYX9eIyoQXghVs3g7rbR0QoqpYY.js?scope=footer&delta=0&language=en&theme=nist_www&include=eJxdkAGOwyAMBD8E9ZOQCQ51CxiB01x_f5AmulMlEJ712ivhcXk6lXEq-L_aPbqJIjGRw4Lprbx0-BZM4a5u5aEF2UsSDE7bWMIlQsRPu7MS59rkRfAtzJRD0ztlGrmSPDaXJUDgjn4sTlyehwdiEo_JniNwJwzULnT7vv9z0I_OQQhtq5huJ5pFcqail3yi9W_7YtqpmV4xj1tA_Lr1BZXM7HT32HJ1w7zBwXaynWywKHtRON_bKi2b8SdK7cr50C_T6Y6q"></script>
|
||
<script src="https://siteimproveanalytics.com/js/siteanalyze_6017546.js" async></script>
|
||
<script src="/sites/default/files/js/js_vVfgXdgEejELoI4SRxY0_1UcaJ4u4_-i8RpdalZdXA0.js?scope=footer&delta=2&language=en&theme=nist_www&include=eJxdkAGOwyAMBD8E9ZOQCQ51CxiB01x_f5AmulMlEJ712ivhcXk6lXEq-L_aPbqJIjGRw4Lprbx0-BZM4a5u5aEF2UsSDE7bWMIlQsRPu7MS59rkRfAtzJRD0ztlGrmSPDaXJUDgjn4sTlyehwdiEo_JniNwJwzULnT7vv9z0I_OQQhtq5huJ5pFcqail3yi9W_7YtqpmV4xj1tA_Lr1BZXM7HT32HJ1w7zBwXaynWywKHtRON_bKi2b8SdK7cr50C_T6Y6q"></script>
|
||
<script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"37b7ccb661","applicationID":"1089704227","transactionName":"YFxUN0sADEdYVkBaClkWdwBNCA1aFnFGRhVWVWoNVgUHaHpaWkcXWFVaBks9LFtdUGJaAEB6WQ1NEw1YVVBGHltBUFMU","queueTime":5,"applicationTime":1181,"atts":"TBtXQQMaH0k=","errorBeacon":"bam.nr-data.net","agent":""}</script></body>
|
||
</html>
|