1488 lines
110 KiB
Text
1488 lines
110 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">Baseball, Baldrige, and Change Management</h1>
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<div class="daterange"><time datetime="2023-08-08T12:00:00Z">August 8, 2023</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2023/08/03/Baseball-Baldrige-Change-Management.jpg?itok=8-2C6wzo" width="960" height="600" alt="Baseball pitcher getting ready to throw the ball to the batter with the new time pitch rule showing 15 seconds left." typeof="foaf:Image" />
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<span class="nist-image__credit-label">Credit:</span>
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Alex Kravtsov/Shutterstock, Sergey89rus/Shutterstock
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<p><span><span><span><span><span><span>I recently read an article on <em>Forbes</em> website by </span></span></span><a href="https://www.forbes.com/sites/michaelperegrine/2023/03/30/baseballs-pitch-clock-lessons-for-corporate-leadership/?sh=4e1b0acc1056"><span><span>Michael Peregrine about lessons from this season's changes in baseball's pitch clock</span></span></a><span><span><span> that apply to corporate leadership. I found the lessons parallel what the evolving <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="Baldrige Excellence Framework">Baldrige Excellence Framework®</a> has been encouraging leaders of organizations to think about. Some of the lessons go back to the very beginnings of the Baldrige Program in 1987, and some mirror the changing environment reflected in newer or updated concepts in the Baldrige framework.</span></span></span></span></span></span></p>
|
||
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<p><span><span><span><span><span><span>For those who are not followers of professional baseball, there were several rule changes this season. The most consequential is requiring pitchers and batters to "be ready" within 15-20 seconds after a prior pitch or play. The impact has been to significantly speed up a baseball game, typically making it a half hour shorter than games in recent seasons. Fans were bored, and something had to give if the sport was to thrive as a spectator sport.</span></span></span></span></span></span></p>
|
||
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||
<p><span><span><span><span><span><span>I will review a few of the key lessons from Peregrine's article and then relate them to <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="0193a67c-2f66-4905-bb35-c28a71ed6aa5" href="/baldrige/self-assessing/improvement-tools/are-you-role-model-leader" title="Are You a Role-Model Leader?">key attributes and behaviors of role model leaders</a>.</span></span></span></span></span></span></p>
|
||
|
||
<h3><span><span><span><strong><span><span><span>The Lessons</span></span></span></strong></span></span></span></h3>
|
||
|
||
<h4><span><span><span><strong><span><span><span>1. Something had to give</span></span></span></strong></span></span></span></h4>
|
||
|
||
<p><span><span><span><span><span><span>Fans were bored with games that could last four hours. The leadership lesson was that leaders must gauge customer sentiment and be prepared to make significant change to meet customer expectations. Change is hard and risky, but leaders must face the need for change.</span></span></span></span></span></span></p>
|
||
|
||
<h4><span><span><span><strong><span><span><span>2. Tradition can stifle leaders</span></span></span></strong></span></span></span></h4>
|
||
|
||
<p><span><span><span><span><span><span>Baseball has been resistant to evolution. Part of its appeal was its sense of tradition. As Peregrine pointed out, the game Babe Ruth played is essentially the game played today. Leaders must be willing to confront the risk of complacency.</span></span></span></span></span></span></p>
|
||
|
||
<h4><span><span><span><strong><span><span><span>3. Change may be good</span></span></span></strong></span></span></span></h4>
|
||
|
||
<p><span><span><span><span><span>All indications this season are that games are being shortened by a significant amount of time and that spectators appreciate it. The leadership lesson is that leaders must be prepared to take intelligent risks. Change can lead to greater customer engagement and enhanced efficiency simultaneously.</span></span></span></span></span></p>
|
||
|
||
<h4><span><span><span><strong><span><span>4. Employees benefit from efficiency</span></span></strong></span></span></span></h4>
|
||
|
||
<p><span><span><span><span><span>Although players were skeptical at first, as they are becoming accustomed to the faster game, they are benefitting from greater alertness on the field, more attentiveness when batting, and more excitement when on base. The leadership lesson is that fears of putting time or other limits on meetings, length of memos, and other tasks might not be well-founded.</span></span></span></span></span></p>
|
||
|
||
<h4><span><span><span><strong><span><span>5. Remain flexible</span></span></strong></span></span></span></h4>
|
||
|
||
<p><span><span><span><span><span>A series of adjustments were made to some of the new rules after spring training season to respond to legitimate concerns. Leaders need to realize that we rarely get it perfect at first try and that admitting to the need to be adaptable and flexible is a sign of strength, not weakness.</span></span></span></span></span></p>
|
||
|
||
<h4><span><span><span><strong><span><span>6. Question strategy during execution</span></span></strong></span></span></span></h4>
|
||
|
||
<p><span><span><span><span><span>While early success is gratifying, continuing to monitor outcomes, both on the field and in the external environment (including customer and other stakeholder sentiment), is required. This includes the flexibility to modify strategy should circumstances require it. The leadership lesson is that strategy is rarely permanent, and action plans may need to change should circumstances warrant it. There could be unforeseen, unintended consequences when the strategy is first executed (for example, decreased advertising revenue with shorter games). Opportunities for further innovation may present themselves based on new research, customer input, or changes in the competitive environment.</span></span></span></span></span></p>
|
||
|
||
<h3><span><span><span><strong><span><span>Key Attributes of Role-Model Leaders</span></span></strong></span></span></span></h3>
|
||
|
||
<p><span><span><span><span><span>The Baldrige Program has observed the attributes and behaviors (attributes) of the leaders of role-model organizations for over 30 years. These attributes, much like the Baldrige Excellence Framework®, have evolved as the internal, external, and competitive environments have evolved. These attributes have been aligned with the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d409d323-38a1-4501-9898-f35840b344eb" href="/baldrige/core-values-and-concepts" title="11 Baldrige Core Values">11 Baldrige Core Values</a>. Some of the leadership attributes particularly relevant to Peregrine’s baseball lessons are as follows (with <em>emphases added</em>):</span></span></span></span></span></p>
|
||
|
||
<h4><span><span><span><strong><span><span>Visionary Leadership</span></span></strong></span></span></span></h4>
|
||
|
||
<ul>
|
||
<li><span><span><span><span><span><em>Guides</em> the <em>creation of strategies</em>, systems, and methods to ensure ongoing organizational success</span></span></span></span></span></li>
|
||
</ul>
|
||
|
||
<h4><span><span><span><strong><span><span>Systems Perspective</span></span></strong></span></span></span></h4>
|
||
|
||
<ul>
|
||
<li><span><span><span><span><span><span>Leads with <em>recognition of a larger, interconnected ecosystem</em> (partners, suppliers, customers, communities) in which the organization operates and has opportunities for innovation</span></span></span></span></span></span></li>
|
||
</ul>
|
||
|
||
<h4><span><span><span><strong><span><span>Customer-Focused Excellence</span></span></strong></span></span></span></h4>
|
||
|
||
<ul>
|
||
<li><span><span><span><em><span><span>Builds a customer-focused culture</span></span></em><span><span> and integrates customer engagement and <em>loyalty as a strategic concept </em></span></span></span></span></span></li>
|
||
<li><span><span><span><span><span>Creates a focus on <em>anticipating changing and emerging customer </em>and market <em>requirements</em></span></span></span></span></span></li>
|
||
</ul>
|
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|
||
<h4><span><span><span><strong><span><span>Valuing People</span></span></strong></span></span></span></h4>
|
||
|
||
<ul>
|
||
<li><span><span><span><span><span>Builds <em>partnerships</em></span></span><span><span><em> with internal and external people</em> and stakeholder groups</span></span></span></span></span></li>
|
||
</ul>
|
||
|
||
<h4><span><span><span><strong><span><span>Agility and Resilience</span></span></strong></span></span></span></h4>
|
||
|
||
<ul>
|
||
<li><span><span><span><span><span><span>Develops a <em>capacity for rapid change and for flexibility</em> in operations</span></span></span></span></span></span></li>
|
||
<li><span><span><span><span><span><span>Leads and inspires the organization to manage risk <em>and make transformational changes</em> despite ever-shorter cycle times</span></span></span></span></span></span></li>
|
||
<li><span><span><span><span><em><span><span>Anticipates opportunities and threats</span></span></em><span><span> and <em>adapts strategy</em> internally and through the organization’s business ecosystem</span></span></span></span></span></span></li>
|
||
</ul>
|
||
|
||
<h4><span><span><span><strong><span><span>Focus on Success and Innovation</span></span></strong></span></span></span></h4>
|
||
|
||
<ul>
|
||
<li><span><span><span><span><span><span>Creates a focus on short- and longer-term factors that affect the organization and its future marketplace success, including <em>managing uncertainty and risk and adjusting</em> to a changing technological and economic environment </span></span></span></span></span></span></li>
|
||
</ul>
|
||
|
||
<h4><span><span><span><strong><span><span>Management by Fact</span></span></strong></span></span></span></h4>
|
||
|
||
<ul>
|
||
<li><span><span><span><span><span><span>Challenges the organization to <em>extract larger meaning from data and information to support</em> improvement and<em> innovation</em></span></span></span></span></span></span></li>
|
||
</ul>
|
||
|
||
<h4><span><span><span><strong><span><span>Delivering Value and Results</span></span></strong></span></span></span></h4>
|
||
|
||
<ul>
|
||
<li><span><span><span><span><span><span>Defines and drives the organization to <em>exceed stakeholder requirements </em>and achieve value for all stakeholders </span></span></span></span></span></span></li>
|
||
</ul>
|
||
|
||
<h3><span><span><span><strong><span><span>How about You?</span></span></strong></span></span></span></h3>
|
||
|
||
<p><span><span><span><span><span>Would your team have the intelligent risk-taking culture to add the pitch clock? Does your team observe and strategically address changing customer attitudes? When is the last time you considered and then pursued a transformational change? Maybe the time should be now. (A lot has changed in the last three years.)</span></span></span></span></span><br>
|
||
</p>
|
||
|
||
<hr>
|
||
<div class="grid-row grid-gap">
|
||
<div class="grid-col-3">
|
||
<figure class=" align-center nist-image" role="group">
|
||
<div>
|
||
|
||
<img alt="2023-2024 Baldrige Excellence Framework Business/Nonprofit cover artwork" height="480" loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2022/12/12/2023-2024-Baldrige-Excellence-Framework-cover.jpg?itok=CnAq2c1t" typeof="foaf:Image" width="373">
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
<figcaption class="nist-image__caption"></figcaption>
|
||
</figure>
|
||
|
||
|
||
</div>
|
||
|
||
<div class="grid-col-9">
|
||
<h2>Baldrige Excellence Framework®</h2>
|
||
|
||
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework®</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence®, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
||
|
||
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
||
|
||
<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1456338f-3700-4348-81b9-3c7bb4f122ce" href="/baldrige/publications/baldrige-excellence-framework/education" title="Baldrige Excellence Framework (Education)">Education</a>, and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="60e4dd30-b690-43ab-b954-770653ddd218" href="/baldrige/publications/baldrige-excellence-framework/health-care" title="Baldrige Excellence Framework (Health Care)">Health Care</a></p>
|
||
</div>
|
||
</div>
|
||
|
||
<hr>
|
||
|
||
</div>
|
||
|
||
</div>
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
|
||
<div class="nist-tags">
|
||
<a href="/blogrige-categories/award-recipients" hreflang="en">Award Recipients</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
|
||
|
||
|
||
</div>
|
||
|
||
<div
|
||
class="nist-block"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>About the author</h2>
|
||
|
||
<div class="nist-field nist-field--label-hidden entity-reference">
|
||
<div class="nist-field__items">
|
||
<div class="nist-field__item">
|
||
|
||
<article
|
||
about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
|
||
</a></h3>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
|
||
|
||
<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
||
|
||
<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
<div
|
||
class="views-element-container nist-block"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Related posts</h2>
|
||
|
||
<div><div class="js-view-dom-id-0afa51aad540d116352f5f31526c4a4d13fbd4dc151cfb0a0b496b6c108d0796">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div>
|
||
|
||
<article
|
||
about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
<div>
|
||
|
||
<article
|
||
about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
<div>
|
||
|
||
<article
|
||
about="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
|
||
|
||
</a>
|
||
</div>
|
||
|
||
</div>
|
||
<div class="nist-teaser__content-wrapper">
|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
|
||
</a></h3>
|
||
<div class="nist-teaser__date">
|
||
<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</article>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
<div
|
||
class="nist-block no-print"
|
||
>
|
||
|
||
<h2
|
||
class="nist-block__title"
|
||
>Comments</h2>
|
||
|
||
<section>
|
||
|
||
|
||
|
||
|
||
<article data-comment-user-id="0" id="comment-116531" class="nist-comment js-comment">
|
||
|
||
|
||
<footer class="nist-comment__info">
|
||
<p class="submitted">
|
||
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">John Fechter</span></span>
|
||
on
|
||
<span class="nist-comment__date">August 8, 2023 10:47 AM</span>
|
||
<mark class="hidden nist-comment__new" data-comment-timestamp="1691521235"></mark>
|
||
</p>
|
||
|
||
<div class="nist-comment__permalink"><a href="#comment-116531">Permalink</a></div>
|
||
|
||
</footer>
|
||
|
||
<div class="nist-comment__content">
|
||
<div class="text-long"><p>Very good column, Harry.<br />
|
||
JVF</p>
|
||
</div>
|
||
|
||
<ul class="links inline nist-comment__links">
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||
<li class="comment-reply nist-comment__link">
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<a href="/comment/reply/node/1742061/comment_node_blog/116531">Reply</a></li></ul>
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