publicdata/nist-gov
1
0
Fork 0
Code Issues Pull requests Projects Releases Packages Wiki Activity Actions
nist-gov/www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps
Scott Williams 4063bef310 Initital commit.
2025-03-05 18:59:57 +00:00

1984 lines
136 KiB
Text
Raw Blame History

This file contains ambiguous Unicode characters

This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

<!DOCTYPE html>
<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
<head>
<meta charset="utf-8" /><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"37b7ccb661",applicationID:"1089704227"};;/*! For license information please see nr-loader-rum-1.283.2.min.js.LICENSE.txt */
(()=>{var e,t,r={122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},217:(e,t,r)=>{"use strict";r.d(t,{D0:()=>m,gD:()=>v,xN:()=>h});r(860).K7.genericEvents;const n="experimental.marks",i="experimental.measures",o="experimental.resources",a=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var s=r(614),c=r(944),u=r(384),l=r(122);const d="[data-nr-mask]",f=()=>{const e={feature_flags:[],experimental:{marks:!1,measures:!1,resources:!1},mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},get feature_flags(){return e.feature_flags},set feature_flags(t){e.feature_flags=t},generic_events:{enabled:!0,autoStart:!0},harvest:{interval:30},jserrors:{enabled:!0,autoStart:!0},logging:{enabled:!0,autoStart:!0},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,autoStart:!0},performance:{get capture_marks(){return e.feature_flags.includes(n)||e.experimental.marks},set capture_marks(t){e.experimental.marks=t},get capture_measures(){return e.feature_flags.includes(i)||e.experimental.measures},set capture_measures(t){e.experimental.measures=t},capture_detail:!0,resources:{get enabled(){return e.feature_flags.includes(o)||e.experimental.resources},set enabled(t){e.experimental.resources=t},asset_types:[],first_party_domains:[],ignore_newrelic:!0}},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:s.wk,inactiveMs:s.BB},session_replay:{autoStart:!0,enabled:!1,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){a(t)?e.mask_selector="".concat(t,",").concat(d):""===t||null===t?e.mask_selector=d:(0,c.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){a(t)?e.block_selector+=",".concat(t):""!==t&&(0,c.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,c.R)(7,t)}},session_trace:{enabled:!0,autoStart:!0},soft_navigations:{enabled:!0,autoStart:!0},spa:{enabled:!0,autoStart:!0},ssl:void 0,user_actions:{enabled:!0,elementAttributes:["id","className","tagName","type"]}}},g={},p="All configuration objects require an agent identifier!";function m(e){if(!e)throw new Error(p);if(!g[e])throw new Error("Configuration for ".concat(e," was never set"));return g[e]}function h(e,t){if(!e)throw new Error(p);g[e]=(0,l.a)(t,f());const r=(0,u.nY)(e);r&&(r.init=g[e])}function v(e,t){if(!e)throw new Error(p);var r=m(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>d});var n=r(122),i=r(384),o=r(154),a=r(324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0,harvester:void 0},l={};function d(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!l[e])throw new Error("Runtime for ".concat(e," was never set"));return l[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");l[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(l[e],"harvestCount")||Object.defineProperty(l[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=l[e])}},324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.283.2",i="PROD",o="CDN"},154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>l,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,l=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>d,x3:()=>u});var n=r(836),i=r(606),o=r(860),a=r(646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};l(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function l(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function d(e="",t="feature",r=!1){if(l(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(990),o=r(371),a=r(646),s=r(607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},l={},d=!1;try{d=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=m(e),l=c.length,d=0;d<l;d++)c[d].apply(a,r);var p=v()[s[e]];p&&p.push([f,e,r,a]);return a},get:h,listeners:m,context:g,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:d?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:d};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=m(e).concat(t)}function m(e){return n[e]||[]}function h(t){return l[t]=l[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),l=(0,n.Zm)();l.ee||(l.ee=u)},646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(566).bz)()},566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(836),i=r(154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>l,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>d});var n=r(154),i=r(863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function l(e,t){a()[e]=t}function d(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},434:(e,t,r)=>{"use strict";r.d(t,{Jt:()=>o,YM:()=>c});var n=r(836),i=r(607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];l(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return l(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,l,d;try{a=this,o=[...arguments],l="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],l],e)}i(r+"start",[o,a,s],l,c);try{return d=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],l,c),e}finally{i(r+"end",[o,a,d],l,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function l(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{A$:()=>o,ET:()=>a,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o={OFF:0,ERROR:1,WARN:2,INFO:3,DEBUG:4,TRACE:5},a="log";n.K7.logging},773:(e,t,r)=>{"use strict";r.d(t,{z_:()=>o,XG:()=>s,TZ:()=>n,rs:()=>i,xV:()=>a});r(154),r(566),r(384);const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(836),i=r(687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},603:(e,t,r)=>{"use strict";r.d(t,{j:()=>K});var n=r(860),i=r(555),o=r(371),a=r(908),s=r(836),c=r(687),u=r(289),l=r(154),d=r(944),f=r(773),g=r(384),p=r(344);const m=["setErrorHandler","finished","addToTrace","addRelease","recordCustomEvent","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],h=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(863),b=r(614),y=r(993);var w=r(646),R=r(434);const A=new Map;function E(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,d.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,R.YM)(i),a=new w.y(s.P);a.level=n.level,a.customAttributes=n.customAttributes;const c=t[r]?.[R.Jt]||t[r];return A.set(c,a),o.inPlace(t,[r],"wrap-logger-",(()=>A.get(c))),i}function _(){const e=(0,g.pV)();m.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,d.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function N(e,t,g=!1){t||(0,c.Ak)(e,"api");const m={};var w=s.ee.get(e),R=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var A="api-",_=A+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(A,n,!0,o||null===r?"session":void 0)(t,r)}function k(){}m.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,v.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},m.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),E(w,e,t,{customAttributes:r,level:i})},h.forEach((e=>{m[e]=j(A,e,!0,"api")})),m.addPageAction=j(A,"addPageAction",!0,n.K7.genericEvents),m.recordCustomEvent=j(A,"recordCustomEvent",!0,n.K7.genericEvents),m.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(A,"setPageViewName",!0)()},m.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,d.R)(40,typeof t)}else(0,d.R)(39,typeof e)},m.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,d.R)(41,typeof e)},m.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,d.R)(42,typeof e)},m.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,d.R)(23,e)}},m[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},m[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},m.interaction=function(e){return(new k).get("object"==typeof e?e:{})};const T=k.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,w),function(){if(R.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw R.emit("fn-err",[arguments,this,t],r),t}finally{R.emit("fn-end",[(0,v.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[r?(0,v.t)():performance.now(),...arguments],r?null:this,i,w),r?void 0:this}}function I(){r.e(296).then(r.bind(r,778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,d.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{T[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),m.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(A,"routeName",!0,n.K7.spa),m.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},l.RI?(0,u.GG)((()=>I()),!0):I(),m}var k=r(217),T=r(122);const j={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},I={};var O=r(284);const S=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let P=!1;function K(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:d={},exposed:f=!0}=t;d.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,k.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");I[e]=(0,T.a)(t,j);const r=(0,g.nY)(e);r&&(r.loader_config=I[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},l.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const m=(0,k.D0)(e.agentIdentifier),h=[c.beacon,c.errorBeacon];P||(m.proxy.assets&&(S(m.proxy.assets),h.push(m.proxy.assets)),m.proxy.beacon&&h.push(m.proxy.beacon),_(),(0,g.US)("activatedFeatures",O.B),e.runSoftNavOverSpa&&=!0===m.soft_navigations.enabled&&m.feature_flags.includes("soft_nav")),d.denyList=[...m.ajax.deny_list||[],...m.ajax.block_internal?h:[]],d.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,d),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=N(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),P=!0}},374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>u,K7:()=>s,P3:()=>c,XX:()=>i,qY:()=>n,v4:()=>a});const n="events",i="jserrors",o="browser/blobs",a="rum",s={ajax:"ajax",genericEvents:"generic_events",jserrors:i,logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},c={[s.pageViewEvent]:1,[s.pageViewTiming]:2,[s.metrics]:3,[s.jserrors]:4,[s.spa]:5,[s.ajax]:6,[s.sessionTrace]:7,[s.softNav]:8,[s.sessionReplay]:9,[s.logging]:10,[s.genericEvents]:11},u={[s.pageViewEvent]:a,[s.pageViewTiming]:n,[s.ajax]:n,[s.spa]:n,[s.softNav]:n,[s.metrics]:i,[s.jserrors]:i,[s.sessionTrace]:o,[s.sessionReplay]:o,[s.logging]:"browser/logs",[s.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.283.2.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.283.2.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),l=0;l<u.length;l++){var d=u[l];if(d.getAttribute("src")==r||d.getAttribute("data-webpack")==t+o){s=d;break}}if(!s){c=!0;var f={296:"sha512-2Y8GMAOGF658KnXzOZ/v+DlLch8TBFvV0tTNnOy9wrpvtDa1t5CdZMyX+LubTymBlzPp6NUjllBghMCZqXBPmg=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={374:0,840:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.283.2.PROD"]=self["webpackChunk:NRBA-1.283.2.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(374);var e=i(944),t=i(344),r=i(566);class n{agentIdentifier;constructor(){this.agentIdentifier=(0,r.LA)(16)}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}recordCustomEvent(e,t){return this.#e("recordCustomEvent",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(217);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var l=i(603);var d=i(687),f=i(234),g=i(289),p=i(154),m=i(384);const h=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function v(e){return!!(0,m.dV)().o.MO&&h(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,d.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,d.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(h(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,o))return(0,d.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),t.runtime.harvester.initializedAggregates.push(this.featAggregate),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,d.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return v(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(630);class R extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var A=i(908),E=i(843),_=i(878),x=i(782),N=i(863);class k extends y{static featureName=x.T;constructor(e,t=!0){super(e,x.T,t),p.RI&&((0,E.u)((()=>(0,A.p)("docHidden",[(0,N.t)()],void 0,x.T,this.ee)),!0),(0,_.sp)("pagehide",(()=>(0,A.p)("winPagehide",[(0,N.t)()],void 0,x.T,this.ee))),this.importAggregator(e))}}var T=i(773);class j extends y{static featureName=T.TZ;constructor(e,t=!0){super(e,T.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t){super(),p.gm?(this.features={},(0,m.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(R),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,l.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,m.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[R,k,j],loaderType:"lite"})})()})();</script>
<noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style>
</noscript><script async src="https://www.googletagmanager.com/gtag/js?id=G-HEQ0YF2VYL"></script>
<script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag('set', {'cookie_flags': 'SameSite=None;Secure', 'cookie_domain': 'www.nist.gov'});gtag("config", "G-HEQ0YF2VYL", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("config", "G-CSLL4ZEK4L", {"groups":"default","page_placeholder":"PLACEHOLDER_page_location","link_attribution":true,"allow_ad_personalization_signals":false});gtag("event", "custom", {"node_title":"The Baldrige Program Says Good-Bye to Jackie DesChamps","node_id":"1845861","blog_author":"Christine Schaefer","content_type":"Blog entry"});</script>
<meta name="description" content="Jacqueline (“Jackie”) DesChamps—head of support services for the Baldrige Program for more than two decades—knows how to run a process well" />
<link rel="canonical" href="https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps" />
<link rel="shortlink" href="https://www.nist.gov/node/1845861" />
<meta name="citation_title" content="The Baldrige Program Says Good-Bye to Jackie DesChamps | NIST" />
<meta property="og:site_name" content="NIST" />
<meta property="og:type" content="Article" />
<meta property="og:url" content="https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps" />
<meta property="og:title" content="The Baldrige Program Says Good-Bye to Jackie DesChamps" />
<meta property="og:description" content="Jacqueline (“Jackie”) DesChamps—head of support services for the Baldrige Program for more than two decades—knows how to run a process well" />
<meta property="og:image" content="https://www.nist.gov/sites/default/files/styles/social/public/images/2024/05/09/Jackie-DesChamps-Retirement-Blog.png?itok=6Rh8CCct" />
<meta property="og:image" content="https://www.nist.gov/themes/custom/nist_www/img/homepage/nist_mark.png" />
<meta property="og:image:width" content="960" />
<meta property="og:image:height" content="600" />
<meta property="og:image:alt" content="Happy Retirement, Jackie! Enjoy Your Next Adventure." />
<meta property="article:author" content="Christine Schaefer" />
<meta property="article:published_time" content="2024-05-14T08:00-04:00" />
<meta property="article:modified_time" content="2024-05-14T09:09-04:00" />
<meta name="dcterms.title" content="The Baldrige Program Says Good-Bye to Jackie DesChamps" />
<meta name="dcterms.creator" content="Christine Schaefer" />
<meta name="dcterms.description" content="Jacqueline (“Jackie”) DesChamps—head of support services for the Baldrige Program for more than two decades—knows how to run a process well" />
<meta name="dcterms.publisher" content="Christine Schaefer" />
<meta name="dcterms.contributor" content="NIST" />
<meta name="dcterms.date" content="2024-05-14T08:00-04:00" />
<meta name="dcterms.type" content="text" />
<meta name="dcterms.format" content="text/html" />
<meta name="dcterms.identifier" content="https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps" />
<meta name="dcterms.source" content="NIST" />
<meta name="dcterms.created" content="2024-05-14T08:00-04:00" />
<meta name="dcterms.modified" content="2024-05-14T09:09-04:00" />
<meta name="twitter:card" content="summary_large_image" />
<meta name="twitter:description" content="Jacqueline (“Jackie”) DesChamps—head of support services for the Baldrige Program for more than two decades—knows how to run a process well" />
<meta name="twitter:site" content="NIST" />
<meta name="twitter:title" content="The Baldrige Program Says Good-Bye to Jackie DesChamps" />
<meta name="google-site-verification" content="QMu0ODkER3rN5hLcMLqNVf7e3bkjYsNLTuhqfH48jCA" />
<meta name="Generator" content="Drupal 10 (https://www.drupal.org)" />
<meta name="MobileOptimized" content="width" />
<meta name="HandheldFriendly" content="true" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<meta name="nist_search_modified" class="elastic" content="2024-05-14T09:09:00-04:00" />
<script type="application/ld+json">{
"@context": "https://schema.org",
"@graph": [
{
"@type": "Article",
"@id": "https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps",
"headline": "The Baldrige Program Says Good-Bye to Jackie DesChamps",
"name": "The Baldrige Program Says Good-Bye to Jackie DesChamps",
"description": "Jacqueline (“Jackie”) DesChamps—head of support services for the Baldrige Program for more than two decades—knows how to run a process well",
"image": {
"@type": "ImageObject",
"url": "https://www.nist.gov/sites/default/files/styles/social/public/images/2024/05/09/Jackie-DesChamps-Retirement-Blog.png?itok=6Rh8CCct",
"width": "960",
"height": "600"
},
"datePublished": "2024-05-14T08:00-04:00",
"dateModified": "2024-05-14T09:09-04:00",
"author": {
"@type": "Person",
"@id": "https://www.nist.gov/blogs/blogrige/authors/christine-schaefer",
"name": "Christine Schaefer",
"url": "https://www.nist.gov/blogs/blogrige/authors/christine-schaefer"
},
"publisher": {
"@type": "GovernmentOrganization",
"@id": "https://www.nist.gov/",
"name": "National Institute of Standards and Technology",
"url": "https://www.nist.gov/"
}
}
]
}</script>
<meta name="nist_search_bundle" class="elastic" content="blog" />
<link rel="icon" href="/themes/custom/nist_www/favicon.ico" type="image/vnd.microsoft.icon" />
<title>The Baldrige Program Says Good-Bye to Jackie DesChamps | NIST</title>
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_hKAD9a0878O1Pdb6alKtCmESLiUtQmrBX15rQUvSgOA.css?delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwyAIvZCpRzKotCNFaYTW9fazW5ctIYRH3i9CWoPJmM3H3x0oSXWV1II9sOD4CUdooUj2mRQiY2Cqq9NTDcvQKr75fmGJwB9t7_2L8WkX3-e2b8DTDd1B2NW_9zS8d75dCiyVZkpuJjZsPsFmNCqpJAIOBTPBFToYDKfsFkarJAe200vFJH8NCqUmSoYvWkVdRQ" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_kGS0ApDpFo-_3JI4Ijxg4RCWlTqsImK3lqH7bCv5v2U.css?delta=1&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwyAIvZCpRzKotCNFaYTW9fazW5ctIYRH3i9CWoPJmM3H3x0oSXWV1II9sOD4CUdooUj2mRQiY2Cqq9NTDcvQKr75fmGJwB9t7_2L8WkX3-e2b8DTDd1B2NW_9zS8d75dCiyVZkpuJjZsPsFmNCqpJAIOBTPBFToYDKfsFkarJAe200vFJH8NCqUmSoYvWkVdRQ" />
<link rel="stylesheet" media="print" href="/sites/default/files/css/css_-IXwLuTUdm8IGHxib8GX8wWKw3LjKsNWSYYskZ5fEGg.css?delta=2&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwyAIvZCpRzKotCNFaYTW9fazW5ctIYRH3i9CWoPJmM3H3x0oSXWV1II9sOD4CUdooUj2mRQiY2Cqq9NTDcvQKr75fmGJwB9t7_2L8WkX3-e2b8DTDd1B2NW_9zS8d75dCiyVZkpuJjZsPsFmNCqpJAIOBTPBFToYDKfsFkarJAe200vFJH8NCqUmSoYvWkVdRQ" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_RS8YGnRq2Xi5aD-GQC3GKwBe6bOWBBmEmXrb2xB5FMM.css?delta=3&amp;language=en&amp;theme=nist_www&amp;include=eJxNTgsOwyAIvZCpRzKotCNFaYTW9fazW5ctIYRH3i9CWoPJmM3H3x0oSXWV1II9sOD4CUdooUj2mRQiY2Cqq9NTDcvQKr75fmGJwB9t7_2L8WkX3-e2b8DTDd1B2NW_9zS8d75dCiyVZkpuJjZsPsFmNCqpJAIOBTPBFToYDKfsFkarJAe200vFJH8NCqUmSoYvWkVdRQ" />
<script src="/sites/default/files/js/js_GM8kl6wk698qKTTwusj83bCoGHHtOZ1UinjY1sE_Qbk.js?scope=header&amp;delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxdjQGuAiEMRC8Ev0ciBbpYBUqAFb39h3WNxoQmvOnM1KK7mS7zFbCfv7k2FURCJIMZ47Oza_ArqMytm42n5mXkKOhNr7OEc4CAr3XjTpxKlTvBr7CuHFq_UKJ5V6LFapJ48NzQzuLI-XZ4IESxGPUZgQuhp_pGM8b4ctCjryD4uheMfycqJylR7m_5RG2f-s40qL6aE4bMGzvVCqY5GcRue3PYSS1fM9c9FTOjOxysF-vF_8MPg8U"></script>
</head>
<body class="node-1845861">
<a href="#main-content" class="visually-hidden focusable" data-elastic-exclude>
Skip to main content
</a>
<div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas>
<!-- nist-index-ignore-start -->
<section data-elastic-exclude class="usa-banner" aria-label="Official government website">
<div class="usa-accordion">
<header class="usa-banner__header">
<div class="usa-banner__inner">
<div class="grid-col-auto">
<img class="usa-banner__header-flag" src="/libraries/nist-component-library/dist/img/us_flag_small.png" alt="U.S. flag">
</div>
<div class="grid-col-fill tablet:grid-col-auto">
<p class="usa-banner__header-text">An official website of the United States government</p>
<p class="usa-banner__header-action" aria-hidden="true">Here’s how you know</p>
</div>
<button class="usa-accordion__button usa-banner__button" aria-expanded="false" aria-controls="gov-banner-default">
<span class="usa-banner__button-text">Here’s how you know</span>
</button>
</div>
</header>
<div class="usa-banner__content usa-accordion__content" id="gov-banner-default">
<div class="grid-row grid-gap-lg">
<div class="usa-banner__guidance tablet:grid-col-6">
<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true">
<div class="usa-media-block__body">
<p>
<strong>Official websites use .gov</strong>
<br/>
A <strong>.gov</strong> website belongs to an official government organization in the United States.
</p>
</div>
</div>
<div class="usa-banner__guidance tablet:grid-col-6">
<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true">
<div class="usa-media-block__body">
<p>
<strong>Secure .gov websites use HTTPS</strong>
<br/>
A <strong>lock</strong> ( <span class="icon-lock">
<svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewbox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-title banner-lock-description" focusable="false">
<title id="banner-lock-title">Lock</title>
<desc id="banner-lock-description">A locked padlock</desc><path fill="#000000" fill-rule="evenodd" d="M26 0c10.493 0 19 8.507 19 19v9h3a4 4 0 0 1 4 4v28a4 4 0 0 1-4 4H4a4 4 0 0 1-4-4V32a4 4 0 0 1 4-4h3v-9C7 8.507 15.507 0 26 0zm0 8c-5.979 0-10.843 4.77-10.996 10.712L15 19v9h22v-9c0-6.075-4.925-11-11-11z"/></svg>
</span>
) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
</p>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- nist-index-ignore-end -->
<div data-elastic-exclude>
<!-- nist-index-ignore-start -->
<div class="nist-print-header" style="display:none;">
<p class="nist-print-header__url">https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps</p>
<img class="nist-print-header__logo" width="289" height="38" src="/libraries/nist-component-library/dist/img/logo/nist_logo_sidestack.svg" alt="National Institute of Standards and Technology" />
</div>
<div class="usa-overlay"></div>
<header class="usa-header nist-header--www nist-header--minimal" role="banner">
<div class="usa-navbar">
<div class="usa-logo flex-fill">
<a href="/" title="National Institute of Standards and Technology" aria-label="Home">
<img src="/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px" />
</a>
</div>
<div class="usa-header__right grid-row flex-auto">
<div class="grid-col-fill nist-header__search-group">
<form class="usa-search usa-search--small"
accept-charset="UTF-8"
action="/search"
id="search_form"
method="get">
<div role="search">
<label class="usa-sr-only" for="search-form">Search NIST</label>
<input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128">
<button class="usa-button" type="submit"><img src="/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button>
</div>
</form>
</div>
<div class="grid-col-auto padding-left-1">
<button class="usa-menu-btn">Menu</button>
</div>
</div>
</div>
<nav aria-label="Primary navigation" class="usa-nav">
<div class="usa-nav__inner">
<button class="usa-nav__close">Close</button>
<ul class="usa-nav__primary usa-accordion">
<li class="usa-nav__primary-item">
<a class="usa-nav__link" href="/publications">Publications</a>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-2"><span>What We Do</span></button>
<div id="primary_menu-2" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/topics" class="usa-nav__link">All Topics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/advanced-communications" class="usa-nav__link">Advanced communications</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/bioscience" class="usa-nav__link">Bioscience</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/buildings-construction" class="usa-nav__link">Buildings and construction</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/chemistry" class="usa-nav__link">Chemistry</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/cybersecurity" class="usa-nav__link">Cybersecurity</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/electronics" class="usa-nav__link">Electronics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/energy" class="usa-nav__link">Energy</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/environment" class="usa-nav__link">Environment</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/fire" class="usa-nav__link">Fire</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/forensic-science" class="usa-nav__link">Forensic science</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/health" class="usa-nav__link">Health</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/information-technology" class="usa-nav__link">Information technology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/infrastructure" class="usa-nav__link">Infrastructure</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/manufacturing" class="usa-nav__link">Manufacturing</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/materials" class="usa-nav__link">Materials</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/metrology" class="usa-nav__link">Metrology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/nanotechnology" class="usa-nav__link">Nanotechnology</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/neutron-research" class="usa-nav__link">Neutron research</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/performance-excellence" class="usa-nav__link">Performance excellence</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/physics" class="usa-nav__link">Physics</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/public-safety" class="usa-nav__link">Public safety</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/quantum-information-science" class="usa-nav__link">Quantum information science</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/resilience" class="usa-nav__link">Resilience</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/standards" class="usa-nav__link">Standards</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/transportation" class="usa-nav__link">Transportation</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs &amp; Major Programs</span></button>
<div id="primary_menu-3" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories" class="usa-nav__link">Laboratories</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
</li>
<li>
<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
</li>
<li>
<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
</li>
<li>
<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
</li>
<li>
<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/user-facilities" class="usa-nav__link">User Facilities</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
</li>
<li>
<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories/projects-programs" class="usa-nav__link">Research Projects</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools &amp; Instruments</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/major-programs" class="usa-nav__link">Major Programs</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
</li>
<li>
<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
</li>
<li>
<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
</li>
<li>
<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
</li>
<li>
<a href="/spo" class="usa-nav__link">Special Programs Office</a>
</li>
<li>
<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
</li>
</ul>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services &amp; Resources</span></button>
<div id="primary_menu-4" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/content/standards-measurements" class="usa-nav__link">Standards and Measurements</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
</li>
<li>
<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
</li>
<li>
<a href="/nist-quality-system" class="usa-nav__link">Quality System</a>
</li>
<li>
<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
</li>
<li>
<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
</li>
<li>
<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
</li>
<li>
<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
</li>
<li>
<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/services-resources/software" class="usa-nav__link">Software</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/data" class="usa-nav__link">Data</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
</li>
<li>
<a href="https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a>
</li>
<li>
<a href="/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a>
</li>
<li>
<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="https://shop.nist.gov/" class="usa-nav__link">Storefront</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/tpo" class="usa-nav__link">License &amp; Patents</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/nist-research-library" class="usa-nav__link">NIST Research Library</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News &amp; Events</span></button>
<div id="primary_menu-5" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/news-events/news" class="usa-nav__link">News</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/news-events/events" class="usa-nav__link">Events</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/blogs" class="usa-nav__link">Blogs</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/feature-stories" class="usa-nav__link">Feature Stories</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/awards" class="usa-nav__link">Awards</a>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/video-gallery" class="usa-nav__link">Video Gallery</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/image-gallery" class="usa-nav__link">Image Gallery</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/pao/media-contacts" class="usa-nav__link">Media Contacts</a>
</li>
</ul>
</div>
</div>
</div>
</li>
<li class="usa-nav__primary-item">
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-6"><span>About NIST</span></button>
<div id="primary_menu-6" class="usa-nav__submenu usa-megamenu">
<div class="grid-row">
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/about-nist" class="usa-nav__link">About Us</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/director/leadership" class="usa-nav__link">Leadership</a>
</li>
<li>
<a href="/director/nist-organization-structure" class="usa-nav__link">Organization Structure</a>
</li>
<li>
<a href="/about-nist/budget-planning" class="usa-nav__link">Budget &amp; Planning</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/about-nist/contact-us" class="usa-nav__link">Contact Us</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/about-nist/visit" class="usa-nav__link">Visit</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/careers" class="usa-nav__link">Careers</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="/iaao/academic-affairs-office" class="usa-nav__link">Student programs</a>
</li>
</ul>
</li>
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
<li class="usa-nav__submenu-item">
<a href="/about-nist/work-nist" class="usa-nav__link">Work with NIST</a>
</li>
<li class="usa-nav__submenu-item">
<a href="/history" class="usa-nav__link">History</a>
<ul class="usa-nav__submenu-list">
<li>
<a href="http://nistdigitalarchives.contentdm.oclc.org/" class="usa-nav__link">NIST Digital Archives</a>
</li>
<li>
<a href="/nist-museum" class="usa-nav__link">NIST Museum</a>
</li>
<li>
<a href="/nist-and-nobel" class="usa-nav__link">NIST and the Nobel</a>
</li>
</ul>
</li>
<li class="usa-nav__submenu-item">
<a href="/education" class="usa-nav__link">Educational Resources</a>
</li>
</ul>
</div>
</div>
</div>
</li>
</ul>
</div>
</nav>
</header>
<!-- nist-index-ignore-end -->
</div>
<div class="grid-container">
</div>
<div
id="block-nist-www-content" class="nist-block"
>
<section
class="nist-page__content usa-section clearfix"
>
<a id="main-content" tabindex="-1"></a>
<div
class="nist-page__region nist-page__region--content-top-full"
>
<div
class="nist-block"
>
<div class="entity-reference">
<div class="nist-blog-header nist-blog-header--inner">
<div class="nist-blog-header__bkgrd">
<div class="nist-blog-header__main grid-container">
<div class="grid-row">
<h2 class="nist-blog-header__title">
<a href="/blogs/blogrige"> Blogrige
</a>
</h2>
<div class="nist-blog-header__tagline">
<p class="text">The Official Baldrige Blog</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="grid-container margin-top-4">
<div
class="nist-page__region nist-page__region--content-top"
>
<div
class="nist-block"
>
<h1 class="nist-page__title">The Baldrige Program Says Good-Bye to Jackie DesChamps</h1>
</div>
<div
class="font-body-md"
>
<div class="daterange"><time datetime="2024-05-14T12:00:00Z">May 14, 2024</time>
</div>
</div>
<div
class="nist-block"
>
<span>By: </span>
<a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en">Christine Schaefer</a>
</div>
<div
class="nist-block"
>
<!-- nist-index-ignore-start -->
<div data-elastic-exclude class="nist-block nist-social__wrapper">
<h2 class="nist-social__title">Share</h2>
<div class="social-media-sharing">
<div class="nist-social__wrapper--share">
<div>
<a target="_blank" rel="noopener" href="https://www.facebook.com/share.php?u=https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps"
title="Facebook" class="nist-social nist-social--facebook-gray">
<span>Facebook</span>
</a>
</div>
<div>
<a target="_blank" rel="noopener" href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps&amp;source=https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps"
title="Linkedin" class="nist-social nist-social--linkedin-gray">
<span>Linkedin</span>
</a>
</div>
<div>
<a target="_blank" rel="noopener" href="https://x.com/intent/tweet?url=https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps&amp;status=https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps"
title="X.com" class="nist-social nist-social--x-gray">
<span>X.com</span>
</a>
</div>
<div>
<a href="mailto:?subject=NIST.gov&amp;body=Check out this site https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps"
title="Email" class="nist-social nist-social--envelope-gray">
<span>Email</span>
</a>
</div>
</div>
</div>
</div>
<!-- nist-index-ignore-end -->
</div>
</div>
</div>
<div class="grid-container margin-top-4">
<div class="grid-row grid-gap-6">
<div
class="nist-page__region nist-page__region--content tablet-lg:grid-col-8"
>
<div
class="nist-block"
>
<div class="text-with-summary">
<figure class="nist-image">
<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2024/05/09/Jackie-DesChamps-Retirement-Blog.png?itok=EjzGT9r6" width="960" height="600" alt="Happy Retirement, Jackie! Enjoy Your Next Adventure." typeof="foaf:Image" />
<figcaption class="nist-image__caption">
<div data-caption-editable="true" class="nist-image__caption-content">
</div>
</figcaption>
</figure>
<p class="MsoNormal">Jacqueline (“Jackie”) DesChamps—head of support services for the Baldrige Program for more than two decades—knows how to run a process well. She is proactive. She is precise. She is persistent. And she is always professional.</p><p class="MsoNormal">But after she retires this month, I think she will be remembered less for how she managed processes and more for how she managed people.&nbsp;</p><p class="MsoNormal">A strong advocate for those she supervised—and for many others who faced hardships and lacked advantages. A motivational mentor of employees trying to advance their skill sets and careers. A supportive and loyal friend. I’ve witnessed the strength of her caring in each of those roles over the nearly 20 years in which I’ve worked with her.</p><p class="MsoNormal">What’s more, I’ve seen and heard her demonstrate skills as a masterful public speaker and even as a talented singer. (While she performed mainly for her church community, on rare occasions, she could be heard belting out a tune at work, particularly during her “birthday month.”)&nbsp;</p><p class="MsoNormal">As Jackie is preparing to retire this month, we invited her to share some parting thoughts with the Baldrige community. Her reflections on her work with the Baldrige Program, as well as earlier times in her career, follow. Readers are welcome to comment below the blog.</p><h4>Would you please describe a few of your most memorable experiences working at NIST’s Baldrige Performance Excellence Program (BPEP)?&nbsp;</h4>
<div class="align-right nist-image--lightbox nist-image" data-lightbox="https://www.nist.gov/sites/default/files/styles/2800_x_2800_limit/public/images/2024/04/16/jackie%20dancing%20sr%20ctr2.JPG?itok=Bqs5y3in" data-media-id="705896" data-copyright="Stock Photo">
<img loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2024/04/16/jackie%20dancing%20sr%20ctr2.JPG?itok=xZITYlI8" width="480" height="360" alt="Jackie Deschamps dances with a resident of a senior adults center." typeof="foaf:Image">
</div>
<p>I can think of so many memorable experiences during my 25 years with BPEP, but three stand out. The first is the time when the BPEP staff decided to do a community service event and spent the afternoon at a local center for senior adults. One of our staff members who played the piano selected songs that she thought the seniors would enjoy, and we copied the lyrics to the songs so the seniors could follow along to sing and dance. We had a wonderful time singing, dancing, and interacting with the seniors. They were so happy to have us with them.&nbsp;</p><p>One of the seniors couldn’t speak, and a few of us noticed that he used a pencil to tap each word of the lyrics so he could participate in the singing. The expression on his face was one of happiness and gratitude. A staff member at the senior center told us that it was the first time that they saw him interact and participate in an activity. It was extremely touching. That moment made me so proud to be a member of BPEP.&nbsp;</p><p>Another memorable experience is when I was assigned to escort the late Letitia Baldrige (author, White House social secretary during the JFK presidency, and sister of the late Commerce Secretary and rodeo star Malcolm Baldrige) at the Baldrige Awards ceremony. I was her escort for the day. I was very nervous because she was an expert on protocol and etiquette. I wanted to ensure that I said and did the right things while in her presence. I went to her home in Washington, DC, to bring her to the ceremony. To my surprise, she made me comfortable from the moment that she stepped into the cab. She was interested in learning about my background, where I grew up, my interests—you name it. We talked about “girlie” things and our likes and dislikes. It was a magical day.&nbsp;</p><p>Because I was Letitia’s escort, I got to go into an exclusive reception room and meet and take a picture with President Bush (George W.). That was a highlight, as well. At that time, one’s political views, preferences, or political party didn’t seem to matter when given the opportunity to be in the presence of the president of the United States. At the end of the day, Letitia and I exchanged contact information.&nbsp;</p><p>I thought that she was just being polite. But within a few days, I received the most beautiful thank-you letter from Letitia, highlighting the positive impression I had made on her. I wrote back a reply, and we exchanged letters a couple more times. I would not have gotten this opportunity or indelible experience had it not been for my work in BPEP.&nbsp;</p><p>Of course, among my most memorable experiences with BPEP, I have to mention assisting the Baldrige examiners during the three or four consecutive weeks of annual, in-person examiner training sessions.&nbsp;BPEP’s support team and I were responsible for the examiner training logistics. Each training week, we, along with other BPEP staff members, would meet the examiners at a hotel each morning to register them for training, ensuring that 100 or more examiners boarded buses to come to NIST (where BPEP is based) and providing them with information about the course of their day.&nbsp;</p><p>It was great seeing the examiners each year. And I’ll never forget when examiner training occurred during my birthday month, and I let the occasion be known to all of the examiners. As many people know, I make a pretty big deal of my birthday, observing it during my entire birthday month. It was so special when, during one of the training weeks, 100-plus examiners stood outside of the hotel and sang “Happy Birthday” to me.&nbsp;</p><h4>Would you please share highlights of your previous work before you came to NIST?&nbsp;</h4><p>I once described my career as a bowl of spaghetti noodles. I said there was no specific path and seemingly no connection or relationship from one position to the other. Boy, was I wrong! You see, when I worked in my family’s floor cleaning business as a teenager, I had aspirations of being a corporate executive, flying around the world in my corporate jet, making world-class deals. Cleaning carpets and waxing floors was the furthest thing from what I aspired to do. However, what I didn’t know at the time was that working in my family’s business was the foundation for all of my career success.&nbsp;</p><p>I learned the importance of providing exceptional service to customers, developing my communication skills to gain the ability to effectively communicate with frontline workers to senior management, as well as learning about workforce planning, strategic planning, inventory control, and process management. My father was practicing the Baldrige Excellence Framework® and didn’t even know it.&nbsp;</p><p>Later, as a young adult, I worked with an electric utility company, which was awesome. I held positions from cleaning toilets to repairing turbines and generators. There were no instructions on how to repair the equipment. It was mostly trial and error. I could be creative in finding solutions to repair the equipment, and I loved working with my hands.&nbsp; It was quite gratifying when I would figure out how to fix the machinery. That job is where I developed my love of operating power tools and large equipment.&nbsp;</p><p>Next I worked in a Fortune 500 company as a manager for environmental and food services. That was my first management position. I was responsible for about 80 hourly employees—employees who were seldom noticed until a person’s trash can wasn’t emptied or their food order was incorrect. My staff was multicultural. I had to learn to communicate effectively with each one of them. My speaking tone had to be different when communicating with a staff member from Guatemala than when providing instructions to a staff member from Haiti or Sierra Leone. One thing that I tried to do every day was to make them each feel important, that their work contributed to the success of the organization, and that I cared for them, not just as employees but also as people. They could have made more money at other organizations, but when I asked them why they stayed, they said they did so because I treated them with respect. To this day, I make sure that I always acknowledge the work of people in support services, whether janitors, wait staff, security personnel, or others.&nbsp;</p><p>That was a very challenging position. My average work day was 12 to 14 hours each day. I would go to work before the sun rose and often returned home after the sun had set. When my first day of work at NIST ended and the sun was still shining, I said, “I’m going to like this job!”&nbsp;</p><p>I never experienced being a corporate executive, flying around the world in my corporate jet, but my experiences, good and challenging, and the wonderful people that I’ve had the opportunity to work with—some of whom I’ve created life-long relationships with—far exceed the satisfaction that any world-class business deal could have given me.</p><h4>What are you most proud of during your career?&nbsp;</h4>
<div class="align-right nist-image--lightbox nist-image" data-lightbox="https://www.nist.gov/sites/default/files/styles/2800_x_2800_limit/public/images/2024/04/16/Baldrige%20Awards%20099%202007.jpg?itok=nDkYjc-4" data-media-id="705891" data-copyright="Stock Photo">
<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2024/04/16/Baldrige%20Awards%20099%202007.jpg?itok=IVDDZgVo" width="220" height="176" alt="Jackie (left) and former BPEP staff members Faith Harper and John Jackson attend the 2007 Baldrige Awards ceremony." typeof="foaf:Image">
</div>
<p>I am most proud of my work ethic and being a fair and compassionate leader. When my staff tell me that they appreciate me as a leader and thank me for creating a positive work experience, it’s quite gratifying. My parents instilled in me the value of doing my best no matter how menial the task. Throughout my career, I’ve tried to do my best with each task and responsibility that was assigned to me.</p><h4>What advice or parting words might you have for your coworkers?&nbsp;</h4>
<figure class=" nist-image--lightbox nist-image" role="group">
<div data-copyright="Stock Photo" data-lightbox="https://www.nist.gov/sites/default/files/styles/2800_x_2800_limit/public/images/2024/05/09/2018-Baldrige-Staff-Photo.png?itok=eJLOONue" data-media-id="705886">
<img alt="Baldrige staff dressed in formal wear stands for a photo after an awards ceremony." height="600" loading="lazy" src="/sites/default/files/images/2024/05/09/2018-Baldrige-Staff-Photo.png" typeof="foaf:Image" width="960">
</div>
<figcaption class="nist-image__caption">Baldrige staff members pose for a group photo after the 2018 Baldrige Award ceremony.<div class="nist-image__credit">
<span class="nist-image__credit-label">Credit:</span>
Mark Hamilton
</div></figcaption>
</figure>
<p>I want to thank my coworkers for all their hard work and commitment to BPEP. Our staff are some of the hardest-working people that I have ever worked with. If you were to look up the word resilience, you would see my coworkers. Each of them have contributed to my professional and personal growth. Thank you so much for making me a better person leaving NIST than when I arrived 25 years ago. I would like to leave my coworkers—and all the Baldrige community members—with this quote that a radio broadcaster in Pittsburgh used to end his show with: “Put everything you have into whatever you do, or you will be ashamed for the world to see what you have done.”&nbsp;</p><h4><strong>What do you most look forward to doing (or not doing!) in retirement?&nbsp;</strong></h4><p>I look forward to not setting the alarm clock and instead sleeping in for a while. I also look forward to volunteering at a few community organizations and at my church.&nbsp;I will be spending quality time with my family, travelling, and sitting on my deck doing absolutely nothing but listening to the birds sing, relaxing on my chaise lounge, and sipping a sangria.</p><h4>Anything else you wish to say?&nbsp;</h4>
<div class="align-left nist-image--lightbox nist-image" data-lightbox="https://www.nist.gov/sites/default/files/styles/2800_x_2800_limit/public/images/2024/04/16/IMG_0306.JPG?itok=ZmbK84s7" data-media-id="705901" data-copyright="Stock Photo">
<img loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2024/04/16/IMG_0306.JPG?itok=Ta475Gjj" width="220" height="147" alt="A group of people greet each other at a reception outside an auditorium." typeof="foaf:Image">
</div>
<p>I’d also like to thank NIST staff who took the time to teach me about the NIST culture and the important work of the agency. I’ve met wonderful and impressive “NISTers” who are making a significant difference in the world. NIST has many challenges, but its people are what set the agency apart from other federal government agencies. I don’t know too many people who can say that they’ve eaten lunch with a Nobel prize laureate or who’ve met and worked at the same agency as world-renowned researchers. These people have shared their knowledge and time with me, and for that I am forever grateful.</p>
</div>
</div>
<div
class="nist-block"
>
<div class="nist-tags">
<a href="/blogrige-categories/community" hreflang="en">Community</a></div>
</div>
<div
class="nist-block"
>
<h2
class="nist-block__title"
>About the author</h2>
<div class="nist-field nist-field--label-hidden entity-reference">
<div class="nist-field__items">
<div class="nist-field__item">
<article
about="/blogs/blogrige/authors/christine-schaefer" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2017/10/25/Christine-Schaefer-2016.jpg?itok=5neDOeBx" width="100" height="100" alt="Picture of Christine Schaefer" typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/christine-schaefer"><span>Christine Schaefer</span>
</a></h3>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"><p>Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and&nbsp;communications. She also has been highly involved in&nbsp;the Baldrige Award process, Baldrige examiner training, and other offerings of the program.</p><p>She is a Phi Beta Kappa graduate of the University of Virginia, where she was an&nbsp;Echols Scholar and a double major, receiving highest distinction for her&nbsp;thesis in the interdisciplinary Political &amp; Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on&nbsp;social and public policy issues.&nbsp;</p><p>When not working, she&nbsp;sits in&nbsp;traffic in one of the most congested regions of the country, receives consolation from her&nbsp;rescued&nbsp;beagles, writes poetry, practices hot&nbsp;yoga, and tries&nbsp;to cultivate&nbsp;a&nbsp;foundation for three&nbsp;kids to direct&nbsp;their own lifelong learning (and to PLEASE STOP YELLING at&nbsp;each other—after all, we'll never end wars if we can't even make peace at home!).</p></div>
</div>
</div>
</article>
</div>
</div>
</div>
</div>
<div
class="views-element-container nist-block"
>
<h2
class="nist-block__title"
>Related posts</h2>
<div><div class="js-view-dom-id-ae30dde85a769e14e430716a1fd12ad93bf9a129e29890132381f761aba1e763">
<div>
<article
about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
</div>
</div>
</div>
</article>
</div>
<div>
<article
about="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
</div>
</div>
</div>
</article>
</div>
<div>
<article
about="/blogs/blogrige/happy-holidays-2024" class="nist-teaser"
>
<div class="nist-teaser__image">
<div class="entity-reference"> <a href="/blogs/blogrige/happy-holidays-2024" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2024/12/13/Happy-Holidays-2024.png?itok=Rvt_jB0L" width="100" height="63" alt="Happy Holidays on a snowflake background." typeof="foaf:Image" />
</a>
</div>
</div>
<div class="nist-teaser__content-wrapper">
<header>
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/happy-holidays-2024"><span>Happy Holidays 2024</span>
</a></h3>
<div class="nist-teaser__date">
<div class="daterange"><time datetime="2024-12-17T12:00:00Z">December 17, 2024</time>
</div>
</div>
</header>
<div class="nist-teaser__content">
<div class="text-with-summary"> Happy Holidays from your friends at the Baldrige Program.
</div>
</div>
</div>
</article>
</div>
</div>
</div>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Comments</h2>
<section>
<article data-comment-user-id="0" id="comment-154511" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Bob Fangmeyer</span></span>
on
<span class="nist-comment__date">May 14, 2024 9:41 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715695019"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154511">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie, </p>
<p>I cannot thank you enough for all you have done for the Baldrige Program and NIST over the past 25 years. BPEP, NIST, and the Baldrige Community will not be the same without you! We will miss you terribly, but will also be so very happy to know you are &quot;putting everything you have&quot; into your well earned retirement! </p>
<p>With eternal respect, admiration, and fondness,</p>
<p>Bob</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154511">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154516" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Cary Hill</span></span>
on
<span class="nist-comment__date">May 14, 2024 9:50 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715695009"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154516">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie is such an INCREDIBLE person, and I have been so very grateful for the opportunity to experience her grace, her professionalism, and her love of people on a number of occasions. I think the word &quot;inspiration&quot; gets thrown around a little too easy sometimes these days but getting to hear from her personally about her story coming up through her career, Jackie is genuinely an inspiration to me. Thank you for doing this story to celebrate her, we&#039;ll all miss Jackie very much, but know that she will still find a way to impact the lives of those around her in her retirement.</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154516">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154521" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Fonda Vera</span></span>
on
<span class="nist-comment__date">May 14, 2024 9:55 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715695009"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154521">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>I loved it when you hopped on the bus each morning during training and yelled, Good morning Baldrige Examiners! Your beautiful smile made it a joyous beginning to each day. Enjoy your retirement and btw not setting the alarm clock is divine.</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154521">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154526" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Maureen Washburn </span></span>
on
<span class="nist-comment__date">May 14, 2024 10:01 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715695519"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154526">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Congratulations Jackie! Welcome to the Third Act crew! I&#039;m sure you&#039;ll shine! Huzzah!xeac2</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154526">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154531" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Debra McBride</span></span>
on
<span class="nist-comment__date">May 14, 2024 10:25 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715696879"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154531">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Congratulations Jackie! Thank you for your contagious enthusiasm that brightened our first days of training (and site visits) and carried us through the times when energy dwindled. Enjoy that deck!</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154531">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154536" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Barbara Davis</span></span>
on
<span class="nist-comment__date">May 14, 2024 10:59 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715702704"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154536">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Hi,<br />
I haven&#039;t been a Baldrige Examiner for a number of years, yet Jackie&#039;s attitude and competencies remain with me. Everything ran smoothly when Jackie was around, and I always appreciated her wonderful, warm smile. It was great to read about her experiences. Best of luck in your next phase of life! It is the best! Warmly, Barbara Davis (Denver, CO)</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154536">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154546" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Harry Hertz</span></span>
on
<span class="nist-comment__date">May 14, 2024 11:50 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715702690"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154546">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie,<br />
It has been a true privilege to be your colleague for 25 years. Time sure does fly by! We knew from the start that you understood and were dedicated to the customer experience and customer engagement. We learned quickly that you are warm, caring, dedicated, and enthusiastic. I will miss working with you, seeing your smiling face, and singing &quot;Happy Birthday&quot; with and to you!</p>
<p>All the best to you and Floyd on your next adventure!<br />
Harry</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154546">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154551" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Mark Shapiro</span></span>
on
<span class="nist-comment__date">May 14, 2024 11:53 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715702679"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154551">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Dear Jackie, your contributions are numerous. You will be missed by many. Enjoy the next chapter of your life. Retirement is like being a kid again, without your parents telling you what to do. I’m sure I will see you and Floyd around town. Congratulations dear friend and colleague.</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154551">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154556" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Gail Willette-McPeak</span></span>
on
<span class="nist-comment__date">May 14, 2024 11:58 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715702671"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154556">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Congratulations, Jackie, on all you&#039;ve accomplished and all your future plans. I&#039;ve been retired 10 years this month, and it just keeps getting better. During my two years at BPEP I thoroughly enjoyed working with you and admired your outstanding work ethic. I wish you the best in this next stage of your life. You have earned it!</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154556">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154561" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Maureen Frye</span></span>
on
<span class="nist-comment__date">May 14, 2024 12:52 PM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715715609"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154561">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>You are a shining star! I recall fondly, how well you took care of me when I got ill during examiner training. You picked me up and took me back to the hotel and made sure that I had everything I needed. Yes, you were kind but you were more than that. You were concerned. I’ll always remember your kindness and the fond memories I have of you orchestrating the wonderful events as we arrived and went off to examiner training. Best wishes in your retirement.</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154561">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154571" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Frank Voehl</span></span>
on
<span class="nist-comment__date">May 14, 2024 1:27 PM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715715608"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154571">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Congratulations, Jackie, on all you&#039;ve accomplished and all your future plans. You have truly learned the importance of providing exceptional service to customers, developing outstanding communication skills to gain the ability to effectively communicate with frontline workers to senior management, as well as learning about workforce planning, strategic planning, inventory control, and process management, the foundations of the Baldrige Excellence framework. All the best to one of the best!</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154571">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154581" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Bill Craddock</span></span>
on
<span class="nist-comment__date">May 14, 2024 3:42 PM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715716308"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154581">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie, What I remember most about you (other than your infectious smile) is that you always celebrated your birthday with a month-long festival during the month of Examiner Training. You would have to explain it during the afternoon bus rides back to the hotel. I guess happiness can&#039;t be contained to just one day! Best wishes for a very enjoyable retirement. Maybe that&#039;s another festival tradition.</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154581">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154591" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Thom Schamberger</span></span>
on
<span class="nist-comment__date">May 14, 2024 8:30 PM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715773946"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154591">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Dear Jackie or (Action Jackson) as we annointed you on one of the site visits I was on - you are an extremely beautiful person. Your attention to detail is without question a quality we all should try to attain. I remember many wonderful staff members at NIST - but don&#039;t tell anyone Jackie you were my favorite. It&#039;s your &quot;smile&quot; and infectious laughter that brightens the room. I know you will be missed by everyone at NIST and the Baldrige community. Nevertheless, remember the best is just around the corner - retirement is great, as long as you don&#039;t retire from living and following your dreams. I have no doubt in my mind that you will never stop doing both.<br />
Best Wishes Action Jackson,<br />
Thom</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154591">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154596" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Marsha Chan</span></span>
on
<span class="nist-comment__date">May 14, 2024 11:42 PM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715773940"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154596">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie,<br />
I will always remember the very positive presence you brought to every training session I attended! You were my go-to resource; so knowledgeable, respectful and genuine! Thank you for all you did to make sure we were each okay!</p>
<p>Have a wonderful retirement!</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154596">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154616" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="" content="Sharon Muret-Wagstaff">Sharon Muret-Wagstaff</span></span>
on
<span class="nist-comment__date">May 15, 2024 11:20 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715786574"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154616">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie, what an impressive and impactful career! Thank you for always making each of us feel so welcome and supported as Examiners.</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154616">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154621" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Ellen Garshick</span></span>
on
<span class="nist-comment__date">May 15, 2024 7:27 PM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715860068"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154621">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>I will remember my colleague Jackie as (1) the backbone of and role model for the staff and (2) a warm, wonderful friend with a great sense of empathy and humor. Here&#039;s to a happy and fulfilling retirement!</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154621">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154641" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Jackie DesChamps</span></span>
on
<span class="nist-comment__date">May 16, 2024 11:57 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715881749"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154641">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Thank you to the Baldrige community for extending well wishes on my retirement. Serving in the Baldrige Program to delight our customers and stakeholders has been a highlight of my federal government career. I consider it a privilege to have worked with each of you and to have gotten to know many of you on a personal level. All the best!</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154641">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154651" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Jeff Lucas</span></span>
on
<span class="nist-comment__date">May 16, 2024 8:09 PM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1715946833"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154651">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie - I learned so much from you about how to make sure that we understand that the people that are doing the work, no matter what level they are in the organization, are the people in the best position to improve that work, and we should make sure we honor that. Best wishes for your next chapter.</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154651">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154886" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Paige Lillard</span></span>
on
<span class="nist-comment__date">May 27, 2024 9:48 AM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1716899929"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154886">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie, I really appreciated your hard work and dedication to the examiner training process and all the other things you did to support the Baldrige Program. When you were on the scene everything seemed to flow so well. You always had a strong, confidence about you. You made a big difference in our world and I hope you really enjoy your well-deserved retirement. Take stock of things you want to do and just go do them!</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154886">Reply</a></li></ul>
</div>
</article>
<article data-comment-user-id="0" id="comment-154891" class="nist-comment js-comment">
<footer class="nist-comment__info">
<p class="submitted">
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Kathie Gilbert</span></span>
on
<span class="nist-comment__date">May 27, 2024 9:10 PM</span>
<mark class="hidden nist-comment__new" data-comment-timestamp="1716899920"></mark>
</p>
<div class="nist-comment__permalink"><a href="#comment-154891">Permalink</a></div>
</footer>
<div class="nist-comment__content">
<div class="text-long"><p>Jackie, Your upbeat personality and willingness to make sure all the examiners were taken care of in a timely and supportive manner cannot be replaced. You are indeed a woman to be admired who always could get the attention of a noisy bunch on the bus because we knew, you knew!</p>
</div>
<ul class="links inline nist-comment__links">
<li class="comment-reply nist-comment__link">
<a href="/comment/reply/node/1845861/comment_node_blog/154891">Reply</a></li></ul>
</div>
</article>
<h2>Add new comment</h2>
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_Lx5yvw0vUi4TN7C0L-5Rdrp4Q049mXEKn-dXREWOtBs.css?delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxLzCvJTMov0U-E0Hpp-UW5OsmJBSXJGYn6SYnFqTppmTklqUX6KUWlBYk5ehAeAD47FNs&amp;exclude=eJx1UAuuwyAMuxAdR0IBsi5bIBWfdb39QrunVZOeRFDsWI7BQ3i4JnoW67-9u1fj_xlRkGxmkZnRQQbeGoVqfwmTqTZ3JeWirJkFomtFbSjPdoZjXKkhpaXIE-0vMSLsXLthQt0s7KG4JNFGquDVmCk_TN1qw6QJK-56O7N44HM_fazsDSFi-YNuXdez-oSHBF9tLLCx9AX48oHmSbhWu98XDdMZTV0gaWUr_tprgKaUBAJ2CSPByEbBMGzSm9PwQZ9XNisZg_Bh6O49LSrP_bCeBp4G_kZLFIqMH3oD_KWsjg" />
<form class="comment-comment-node-blog-form comment-form usa-form antibot" novalidate="novalidate" data-drupal-selector="comment-form" data-action="/comment/reply/node/1845861/comment_node_blog" action="/antibot" method="post" id="comment-form" accept-charset="UTF-8">
<noscript>
<div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div>
</noscript>
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-name js-form-item-name">
<label for="edit-name" class="usa-label">
Your name
</label>
<input data-drupal-default-value="Anonymous" data-drupal-selector="edit-name" type="text" id="edit-name" name="name" value="" size="30" maxlength="60" class="form-text usa-input" />
</div>
<input data-drupal-selector="form-ipquiv71wudawdzgtshmoarvjs1x-gj1tzrzf3zpwq" type="hidden" name="form_build_id" value="form--IpquIV71WUDAwDzgtSHmOArvJs1x_Gj1TZRzF3ZpWQ" class="usa-input" /><input data-drupal-selector="edit-comment-comment-node-blog-form" type="hidden" name="form_id" value="comment_comment_node_blog_form" class="usa-input" /><input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" class="usa-input" /><div class="field--type-text-long field--name-comment-body field--widget-text-textarea js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-wrapper" id="edit-comment-body-wrapper"> <div class="js-text-format-wrapper js-form-item form-item">
<div class="form-item js-form-item form-type-textarea js-form-type-textarea form-item-comment-body-0-value js-form-item-comment-body-0-value">
<label for="edit-comment-body-0-value" class="usa-label form-required">
Comment
<span class="usa-label--required"> <span class="usa-sr-only">Required</span>*</span></label>
<div class="form-textarea-wrapper">
<textarea class="js-text-full text-full form-textarea required usa-textarea resize-vertical" data-entity_embed-host-entity-langcode="en" data-media-embed-host-entity-langcode="en" data-drupal-selector="edit-comment-body-0-value" id="edit-comment-body-0-value" name="comment_body[0][value]" rows="5" cols="60" placeholder="" required="required" aria-required="true"></textarea>
</div>
</div>
<div class="js-filter-wrapper filter-wrapper hidden js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-0-format" id="edit-comment-body-0-format"><div class="js-filter-guidelines filter-guidelines js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-0-format-guidelines" id="edit-comment-body-0-format-guidelines"><div data-drupal-format-id="plain_text">
<h4>Plain text</h4>
<ul>
<li>No HTML tags allowed.</li>
<li>Web page addresses and email addresses turn into links automatically.</li>
<li>Lines and paragraphs break automatically.</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<fieldset data-drupal-selector="edit-captcha" class="captcha captcha-type-challenge--image">
<legend class="captcha__title js-form-required form-required">
CAPTCHA
</legend>
<div class="captcha__element">
<input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="652066886" class="usa-input" /><input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="2ziBkCuyCIXGEpj5-onNgrRqeP5xOREtestX57k1a0Y" class="usa-input" /><div class="captcha__image-wrapper js-form-wrapper form-wrapper" data-drupal-selector="edit-captcha-image-wrapper" id="edit-captcha-image-wrapper"><img data-drupal-selector="edit-captcha-image" src="/image-captcha-generate/652066886/1741068180" width="180" height="60" alt="Image CAPTCHA" title="Image CAPTCHA" loading="lazy" typeof="foaf:Image" />
</div>
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-captcha-response js-form-item-captcha-response">
<label for="edit-captcha-response" class="usa-label form-required">
What code is in the image?
<span class="usa-label--required"> <span class="usa-sr-only">Required</span>*</span></label>
<input autocomplete="off" data-drupal-selector="edit-captcha-response" aria-describedby="edit-captcha-response--description" type="text" id="edit-captcha-response" name="captcha_response" value="" size="15" maxlength="128" class="form-text required usa-input" required="required" aria-required="true" />
<div id="edit-captcha-response--description" class="description help-block">
Enter the characters shown in the image.
</div>
</div>
</div>
<div class="captcha__description description">This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.</div>
</fieldset>
<div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions--2"><input data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Save" class="button button--primary js-form-submit form-submit usa-button" /></div>
<div class="comments__disclaimer padding-top-2">
<em>Please be respectful when posting comments. We will post all comments without editing as long as they are appropriate for a public, family friendly website, are on topic and do not contain profanity, personal attacks, misleading or false information/accusations or promote specific commercial products, services or organizations. Comments that violate our comment policy or include links to non-government organizations/web pages will not be posted.</em>
</div>
</form>
</section>
</div>
</div>
<aside class="nist-page__region nist-page__region--sidebar-second tablet-lg:grid-col-4">
<div>
<div
class="nist-block"
>
<div>
<div about="/blogs/blogrige">
<div
class="views-exposed-form usa-form filters nist-block" novalidate="novalidate" data-drupal-selector="views-exposed-form-search-blog-blogrige-search-page"
>
<h2
class="nist-block__title"
>Search</h2>
<form action="/blogs/blogrige/search" method="get" id="views-exposed-form-search-blog-blogrige-search-page" accept-charset="UTF-8" class="usa-form">
<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-k js-form-item-k form-no-label">
<input placeholder="Search this blog" data-drupal-selector="edit-k" type="text" id="edit-k" name="k" value="" size="30" maxlength="128" class="form-text usa-input" />
<div id="edit-k--description" class="description help-block">
Put exact phrase in quotes (e.g., "Quest conference")
</div>
</div>
<div class="grid-col-12 form-actions js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" id="edit-actions"><input data-drupal-selector="edit-submit-search-blog" type="submit" id="edit-submit-search-blog" value="Search" class="button js-form-submit form-submit usa-button" /></div>
</form>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Email alerts</h2>
<div class="text-long"><p>Sign up for e-mail alerts from the Blogrige blog by entering your e-mail address in the box below.</p>
<form action="https://public.govdelivery.com/accounts/USNIST/subscribers/qualify" accept-charset="UTF-8" method="post">
<input name="utf8" type="hidden" value="&#x2713;">
<input type="hidden" name="authenticity_token" value="D/AeWFqoqPEK65O+YJQQI9Pn9yEDHk1zubt0IGJg18L5pRydZ/PnAQrfCWp/IaMadbiMiAYyimIxV+5ICYMpdQ==">
<input type="hidden" name="topic_id" id="topic_id" value="USNIST_29">
<div class="grid-row grid-gap-1">
<div class="tablet:grid-col-8">
<label class="usa-sr-only" for="email">Enter Email Address</label>
<input class="usa-input" type="text" name="email" id="email" title="email">
</div>
<div class="tablet:grid-col-4">
<input type="submit" name="commit" value="Sign Up" class="usa-button margin-top-1">
</div>
</div>
</form>
</div>
</div>
<div
class="nist-block no-print"
>
<h2
class="nist-block__title"
>Stay Connected</h2>
<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?topic_id=USNIST_29" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a></div>
</div>
<div
class="views-element-container nist-block no-print"
>
<h2
class="nist-block__title"
>Categories</h2>
<div><div class="js-view-dom-id-c18a50d8f17a14bf92116b7b06527f55de3b9d748dfaf5d5aaed05c17e98ee7e">
<div>
<select class="usa-select ViewsJumpMenu js-viewsJumpMenu" title="-- Choose --" id="blog-categories-block-4-jump-menu">
<option>-- Choose --</option>
<option data-url="/blogrige-categories/award-process-events-and-training">Award Process, Events, and Training</option>
<option data-url="/blogrige-categories/award-recipients">Award Recipients</option>
<option data-url="/blogrige-categories/baldrige-excellence-framework-criteria">Baldrige Excellence Framework (Criteria)</option>
<option data-url="/blogrige-categories/community">Community</option>
<option data-url="/blogrige-categories/cybersecurity">Cybersecurity</option>
<option data-url="/blogrige-categories/impact-baldrige">Impact of Baldrige</option>
<option data-url="/blogrige-categories/insights-road-performance-excellence">Insights on the Road to Performance Excellence</option>
<option data-url="/blogrige-categories/sector-focused">Sector Focused</option>
<option data-url="/blogrige-categories/self-assessing">Self-Assessing</option>
</select>
</div>
</div>
</div>
</div>
<div
class="nist-block"
>
<h2
class="nist-block__title"
>About this blog</h2>
<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
<p>The Baldrige Program offers a comprehensive and proven leadership and management&nbsp;<a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a>&nbsp;that focuses on results in all areas of your organization. Learn more about the&nbsp;<a href="https://www.nist.gov/baldrige">Baldrige Program</a>,&nbsp;the&nbsp;<a href="https://www.nist.gov/baldrige/products-services">products and services</a>&nbsp;available to help your organization succeed, and how to&nbsp;<a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a>&nbsp;using the Baldrige framework.</p>
<p>If you have any questions about Blogrige, please contact Baldrige Customer Service at&nbsp;<span class="spamspan"><span class="u">baldrige</span> [at] <span class="d">nist.gov</span><span class="t"> (baldrige[at]nist[dot]gov)</span></span>.</p>
<p>The views presented here are those of the author and do not necessarily represent the views or policies of NIST.</p></div>
</div>
</div>
</div>
</div>
</div>
</aside>
</div>
</div>
<div class="grid-container">
</div>
</section>
</div>
<div data-elastic-exclude>
<!-- nist-index-ignore-start -->
<footer class="nist-footer padding-bottom-4">
<div class="grid-container nist-footer__info">
<div class="grid-row">
<div class="tablet:grid-col-6">
<div class="nist-footer__logo">
<a href="/" title="National Institute of Standards and Technology" rel="home">
<img class="nist-footer__logo-img" src="/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px" />
</a>
</div>
<div class="nist-footer__contact">
<h3 class="nist-footer__contact-heading">HEADQUARTERS</h3>
<address>
100 Bureau Drive<br>
Gaithersburg, MD 20899<br>
<a href="tel:301-975-2000">301-975-2000</a>
</address>
<p>
<a href="mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://www.nist.gov/visit">Our Other Offices</a>
</p>
</div>
</div>
<div class="tablet:grid-col-6">
<div class="nist-footer__social-links">
<a class="nist-social nist-social--x-white" href=" https://x.com/NIST">
<span>X.com</span>
</a>
<a class="nist-social nist-social--facebook-white" href=" https://www.facebook.com/NIST">
<span>Facebook</span>
</a>
<a class="nist-social nist-social--linkedin-white" href=" https://www.linkedin.com/company/nist">
<span>LinkedIn</span>
</a>
<a class="nist-social nist-social--instagram-white" href=" https://www.instagram.com/nist/">
<span>Instagram</span>
</a>
<a class="nist-social nist-social--youtube-white" href=" https://www.youtube.com/NIST">
<span>YouTube</span>
</a>
<a class="nist-social nist-social--giphy-white" href=" https://giphy.com/nist">
<span>Giphy</span>
</a>
<a class="nist-social nist-social--rss-white" href=" https://www.nist.gov/news-events/nist-rss-feeds">
<span>RSS Feed</span>
</a>
<a class="nist-social nist-social--envelope-white" href=" https://public.govdelivery.com/accounts/USNIST/subscriber/new">
<span>Mailing List</span>
</a>
</div>
<div class="nist-footer__feedback">
How are we doing? <a class="usa-button" rel="nofollow" href="/form/nist-gov-feedback?destination=/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps" title="Provide feedback">Feedback</a>
</div>
</div>
</div>
</div>
<div class="grid-container">
<div class="nist-footer__nav" role="navigation">
<ul>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/privacy-policy">Site Privacy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/oism/accessibility">Accessibility</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/privacy">Privacy Program</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/oism/copyrights">Copyrights</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.commerce.gov/vulnerability-disclosure-policy">Vulnerability Disclosure</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/no-fear-act-policy">No Fear Act Policy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/office-director/freedom-information-act">FOIA</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/environmental-policy-statement">Environmental Policy</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/summary-report-scientific-integrity">Scientific Integrity</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.nist.gov/nist-information-quality-standards">Information Quality Standards</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://www.commerce.gov/">Commerce.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="http://www.science.gov/">Science.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="http://www.usa.gov/">USA.gov</a>
</li>
<li class="nist-footer__menu-item">
<a href="https://vote.gov/">Vote.gov</a>
</li>
</ul>
</div>
</div>
</footer>
<!-- nist-index-ignore-end -->
</div>
</div>
<script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/1845861","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"back_to_top":{"back_to_top_button_trigger":100,"back_to_top_speed":1200,"back_to_top_prevent_on_mobile":false,"back_to_top_prevent_in_admin":true,"back_to_top_button_type":"image","back_to_top_button_text":"Back to top"},"google_analytics":{"account":"G-HEQ0YF2VYL","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|bsh|c|csv|doc(x|m)?|dot(x|m)?|dw(fx|g|gd)|dxf|eps|epub|exe|f(90)|flv|gif|gz|gzip|hqx|jar|jpe?g|js|m1v|mp(2|3|4|e?g)|mobi|mov(ie)?|msi|msp|pdf|phps|pl|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|rfa|rtf|rvt|sch|sea|sit|swf|tar|tgz|tif|txt|txz|wav|wma|wmv|wpd|wrl|xls(x|m|b)?|xlt(x|m)|xlam|xml|xsd|z|zip"},"nist_search":{"clickTracking":"search-report-click","isDebug":false,"clickTrackEnabled":true,"message":"NIST Search in debug mode. Check the browsers network inspector for Click Track reporting results..."},"data":{"extlink":{"extTarget":false,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"\\.gov\\\/|\\.mil\\\/|\\manufacturingusa\\.com\\\/","extInclude":"","extCssExclude":".ck-editor, .nist-video-thumbnail__lightbox-trigger, a.nist-icon--mail-blue","extCssExplicit":"","extAlert":true,"extAlertText":"Thank you for visiting NIST. We hope your visit was informative. We have provided a link to this site because it has information that may be of interest to our users. NIST does not necessarily endorse the views expressed or the facts presented on this site. Further, NIST does not endorse any commercial products that may be advertised or available on this site. Click OK to be directed to your link.","mailtoClass":"0","mailtoLabel":"(link sends email)","extUseFontAwesome":false,"extIconPlacement":"after","extFaLinkClasses":"fa fa-external-link","extFaMailtoClasses":"fa fa-envelope-o","whitelistedDomains":[]}},"viewsJumpMenu":{"blog-categories-block-4-jump-menu":{"new_window":false}},"ajaxTrustedUrl":{"\/blogs\/blogrige\/search":true,"\/comment\/reply\/node\/1845861\/comment_node_blog":true},"user":{"uid":0,"permissionsHash":"bd6a443844dbe99b4e6942f3b1397526e760137efd2b1ee6b2d588fc414dff20"},"antibot":{"forms":{"comment-form":{"id":"comment-form","key":"8s3HerPNUiBWAup-NU0eICdfN5XSJ1VRGAW7gyEytXD"}}}}</script>
<script src="/sites/default/files/js/js_jDaFaXhHm6gPUKstNYX9eIyoQXghVs3g7rbR0QoqpYY.js?scope=footer&amp;delta=0&amp;language=en&amp;theme=nist_www&amp;include=eJxdkAuOwyAMRC8E9ZGQCQ51CxiB07S3L_lpV5VA8AbPjITH6elUxqrg_-7u0U0UiYkcFkwf5anDr2AKd3UzDy3IWpJgcNpGCJcIEY_nzkqca5MXwa-wteya3inT6JXksbksAQJ39CM4cXnuMxCTeEz2tMCdMFC70K3r-m-C3roZIbSlYrqdaCbJmYpe8onWf-yLaaV2JGeMhWeeTK-Yxy4gfl76hEpmm-vuseTqhnWBne3GdmODRdmLwnneZmnZjB9SalfrQV-7WpQB"></script>
<script src="https://siteimproveanalytics.com/js/siteanalyze_6017546.js" async></script>
<script src="/sites/default/files/js/js_cr9NgS6aujDD_puZ3Zza-src4fFx3jU7Q1bPTw6Gj_k.js?scope=footer&amp;delta=2&amp;language=en&amp;theme=nist_www&amp;include=eJxdkAuOwyAMRC8E9ZGQCQ51CxiB07S3L_lpV5VA8AbPjITH6elUxqrg_-7u0U0UiYkcFkwf5anDr2AKd3UzDy3IWpJgcNpGCJcIEY_nzkqca5MXwa-wteya3inT6JXksbksAQJ39CM4cXnuMxCTeEz2tMCdMFC70K3r-m-C3roZIbSlYrqdaCbJmYpe8onWf-yLaaV2JGeMhWeeTK-Yxy4gfl76hEpmm-vuseTqhnWBne3GdmODRdmLwnneZmnZjB9SalfrQV-7WpQB"></script>
<script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"37b7ccb661","applicationID":"1089704227","transactionName":"YFxUN0sADEdYVkBaClkWdwBNCA1aFnFGRhVWVWoNVgUHaHpaWkcXWFVaBks9LFtdUGJaAEB6WQ1NEw1YVVBGHltBUFMU","queueTime":5,"applicationTime":1459,"atts":"TBtXQQMaH0k=","errorBeacon":"bam.nr-data.net","agent":""}</script></body>
</html>
Reference in a new issue View git blame Copy permalink