1396 lines
103 KiB
Text
1396 lines
103 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">Adventist Health White Memorial: A Most Excellent Quest Continues</h1>
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<div class="daterange"><time datetime="2021-02-23T12:00:00Z">February 23, 2021</time>
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<span>By: </span>
|
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<a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en">Dawn Bailey</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2021/02/01/adventist-health-white-memorial-blog.jpg?itok=0oZXqY3w" width="960" height="600" alt="Adventist Health White Memorial employee working with a patient in Cardiac Rehab." title="Adventist Health White Memorial employee working with a patient in Cardiac Rehab." typeof="foaf:Image" />
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Adventist Health White Memorial
|
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<img alt="Photo of Baldrige Crystal and Medallion." height="220" loading="lazy" src="/sites/default/files/styles/220_x_220_limit/public/images/2016/11/17/baldrige-crystal-medallion.jpg?itok=iqtY21ws" title="Photo of Baldrige Crystal and Medallion." typeof="foaf:Image" width="190">
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<figcaption class="nist-image__caption">Crystal Manufactured by Pelucida Glass LLC</figcaption>
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<p>Inscribed on the Baldrige Award medallion are the words “The Quest for Excellence.” Besides being the name of the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="23d30ad2-c593-44c9-bd9a-331612798174" href="/baldrige/qe" title="Quest for Excellence Conference">Baldrige national conference</a> that highlights winning organizations, those words have real meaning.</p>
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<p>Organizations that use the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="Baldrige Excellence Framework">Baldrige Excellence Framework</a><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="5781a3c1-a63a-4365-b418-58a5a759e0cf" href="/baldrige/about-baldrige-excellence-framework" title="About the Baldrige Excellence Framework"> </a>and its <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="04881de3-55aa-4c9b-bc62-65aac27dc41d" href="/baldrige/baldrige-criteria-commentary" title="Baldrige Criteria Commentary">Criteria</a>—whether for self-assessment or to apply for an award at <a href="https://www.baldrigealliance.org/">state/local</a> or national levels—are on true quests.</p>
|
||
|
||
<p>Merriam Webster’s dictionary defines a quest as an "act of seeking," in this case excellence. ("Quest" is also "a chivalrous enterprise in medieval romance usually involving an adventurous journey," but that is a different blog.) Oxford Dictionary defines quest as "a search for something." I also found this definition in an academic resource: "an exciting search involving an adventurous journey."</p>
|
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|
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<p>I asked the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="8c2d0545-a338-4b07-a78d-e3ecbffc581d" href="/blogs/blogrige/six-health-care-nonprofit-and-education-organizations-win-baldrige-awards-performance" title="Six Health Care, Nonprofit and Education Organizations Win Baldrige Awards for Performance Excellence">2019</a> and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="e3cb66a2-eae2-4d9c-adab-86bac89f78f3" href="/news-events/news/2020/11/5-organizations-win-us-department-commerces-2020-baldrige-awards" title="5 Organizations Win U.S. Department of Commerce’s 2020 Baldrige Awards for Performance Excellence">2020 Baldrige Award recipients</a> what caused them to embark on their own quests for excellence, and how such quests helped them in the year 2020.</p>
|
||
|
||
<p>Mara Bryant, Operations Executive, for <a href="https://www.adventisthealth.org/white-memorial">Adventist Health White Memorial</a>, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="91ec2919-1a00-4623-8603-0b0b350a8479" href="/baldrige/adventist-health-white-memorial" title="Adventist Health White Memorial">2019 Baldrige Award recipient</a>, offered these thoughts about the hospital’s quest for excellence:</p>
|
||
|
||
<p><strong>Why did your organization get engaged in the Baldrige Excellence Framework (i.e., Baldrige Criteria)? In other words, what was the hook?</strong></p>
|
||
|
||
<p><span><span>We were a strong-performing hospital and wanted to take our performance to the next level. We believed in systematic frameworks and after reviewing different approaches believed Baldrige was the most comprehensive and systematic. It challenged us on many levels.</span></span></p>
|
||
|
||
<p><strong>Why did you stay involved?</strong></p>
|
||
|
||
<p><span><span>Every year--as part of our organizational performance annual review--we ask ourselves whether the Baldrige Framework is still effective for us. Are we still learning and growing? Is there something better out there? Every year, we vote to continue this journey.</span></span></p>
|
||
|
||
<p><strong>How did the Baldrige Framework help during the pandemic in 2020?</strong></p>
|
||
|
||
<div class="nist-callout">
|
||
<p><span><span>The discipline, agility, and process flow aptitudes learned from the Baldrige Framework all made our pandemic response not be frantic. We haven’t wasted a lot of energy on non-value added work.</span></span></p>
|
||
</div>
|
||
|
||
<p><span><span>We basically split our hospital into two hospitals so that every workflow needed to be redocumented. Also, connecting the dots--that system thinking, integration way that we look at the business--was so useful.</span></span></p>
|
||
|
||
<p>What quest is your organization on?</p>
|
||
|
||
<hr><h4><strong>Join us for our first-ever virtual conference! </strong></h4>
|
||
|
||
<div class="grid-row grid-gap">
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||
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|
||
|
||
<img loading="lazy" src="/sites/default/files/images/2022/02/04/33rdquest-teaser.jpg" width="180" height="335" alt="The Quest for Excellence Conference April 3-6, 2022 - Register Today!" typeof="foaf:Image">
|
||
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
|
||
<div class="grid-col-9">
|
||
<h2>Quest for Excellence® Conference</h2>
|
||
|
||
<h4><strong>Monday, April 12–Thursday, April 15, 2021</strong></h4>
|
||
|
||
<p>The three-day virtual showcase will feature the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="c13344c9-c5e6-435a-80e9-45200c6d60da" href="/news-events/news/2019/11/six-health-care-nonprofit-and-education-organizations-win-baldrige-awards" title="Six Health Care, Nonprofit and Education Organizations Win Baldrige Awards for Performance Excellence">2019</a> and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="e3cb66a2-eae2-4d9c-adab-86bac89f78f3" href="/news-events/news/2020/11/5-organizations-win-us-department-commerces-2020-baldrige-awards" title="5 Organizations Win U.S. Department of Commerce’s 2020 Baldrige Awards for Performance Excellence">2020</a> Award recipients, former recipients, pre-conference workshops, senior leader plenary sessions with live Q&A, more than 70+ on-demand concurrent sessions, conference keynote, and more!</p>
|
||
|
||
<h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="0d4033cc-dbd0-4348-afad-ac95406b7e4e" href="/baldrige/qe/register" title="Quest Registration">Register Today!</a> </h3>
|
||
</div>
|
||
</div>
|
||
|
||
<hr>
|
||
|
||
</div>
|
||
|
||
</div>
|
||
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|
||
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|
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|
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|
||
|
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<div class="nist-tags">
|
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<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/award-recipients" hreflang="en">Award Recipients</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a>, <a href="/blogrige-categories/community" hreflang="en">Community</a>, <a href="/blogrige-categories/impact-baldrige" hreflang="en">Impact of Baldrige</a> and <a href="/blogrige-categories/sector-focused" hreflang="en">Sector Focused</a></div>
|
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class="nist-block"
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class="nist-block__title"
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>About the author</h2>
|
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about="/blogs/blogrige/authors/dawn-bailey" class="nist-teaser"
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>
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/dawn-bailey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/12/18/IMG_2952.JPG?itok=-PWaG3HO" width="100" height="85" alt="Dawn Bailey" typeof="foaf:Image" />
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|
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/dawn-bailey"><span>Dawn Bailey</span>
|
||
</a></h3>
|
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|
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</header>
|
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<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p><span>Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.</span></p></div>
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class="nist-block__title"
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>Related posts</h2>
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<div><div class="js-view-dom-id-7d50909858436f713eef4a61b614342da47eaec5b30e251a75875ec576a0a5db">
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
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</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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|
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|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
|
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|
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|
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<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
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|
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|
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</header>
|
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to
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|
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|
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
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<header>
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
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