1372 lines
105 KiB
Text
1372 lines
105 KiB
Text
<!DOCTYPE html>
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<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/ dc: http://purl.org/dc/terms/ foaf: http://xmlns.com/foaf/0.1/ og: http://ogp.me/ns# rdfs: http://www.w3.org/2000/01/rdf-schema# schema: http://schema.org/ sioc: http://rdfs.org/sioc/ns# sioct: http://rdfs.org/sioc/types# skos: http://www.w3.org/2004/02/skos/core# xsd: http://www.w3.org/2001/XMLSchema# ">
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<head>
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<h1 class="nist-page__title">What America Still Needs</h1>
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<div class="daterange"><time datetime="2016-12-20T12:00:00Z">December 20, 2016</time>
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<span>By: </span>
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<a href="/blogs/blogrige/authors/robert-fangmeyer" hreflang="en">Robert Fangmeyer</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2019/05/31/2017-2018-baldrige-excellence-framework-cover.jpg?itok=GpFn4Fzd" width="224" height="288" alt="2019-2020 Baldrige Excellence Framework cover photo" typeof="foaf:Image" />
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<p>Last week, the Baldrige Performance Excellence Program released the <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit"><em>2017–2018 Baldrige Excellence Framework</em></a> (Business/Nonprofit version). This booklet includes the 26th version of the Criteria for Performance Excellence published by the program since 1988. Although a lot has changed in the world (and in the Criteria) since that first version, one thing hasn’t: the Baldrige framework enhances the growth and sustainability of America’s businesses and other organizations by improving their efficiency, effectiveness, and outcomes.</p>
|
||
|
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<p>A couple of weeks ago I read with great interest the report <a href="http://www.gallup.com/reports/198776/no-recovery-analysis-long-term-productivity-decline.aspx"><em>No Recovery</em></a><em>,</em> produced by Gallup for the U.S. Council on Competitiveness. The report makes a strong case that U.S. economic recovery is being hampered by a serious decline in productivity, brought on in large part by systemic quality issues in health care and education. Obviously, the concerns with the quality of health care and education in the United States are not new. They have been a priority for every administration for at least the last 25 years. However, their clear connection to an overall decline in the nation’s productivity, investment, and economic growth is not as widely recognized—and certainly has not been effectively addressed on a large scale.</p>
|
||
|
||
<p>Baldrige can help. In its first versions, the Criteria helped address the quality crisis of the 1980s by enabling and encouraging businesses to adopt a robust, leadership-driven, customer-focused quality management system. And it worked! Numerous studies and data analysis confirmed that organizations that adopted the Baldrige framework outperformed competitors and peers. In 1999, the <a href="https://www.nist.gov/baldrige/baldrige-award">Baldrige Award process </a>(and other Baldrige resources) officially expanded to cover the health care and education sectors. The nonprofit sector (including government organizations) was added in 2007, enabling the Baldrige program to support all sectors of the economy.</p>
|
||
|
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<p>Today, however, merely having high-quality products and services alone is no longer sufficient to create and sustain a competitive advantage; in most industries, it is a prerequisite, and not having it is a barrier to entry. Therefore, in support of the program’s larger purpose of improving the U.S. economy by improving our national competitiveness, as the drivers of long-term success have evolved, so, too, have the Baldrige Excellence Framework and Criteria. Recent <a href="https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts">Studies and data analysis</a> continue to demonstrate that organizations that use the Baldrige framework and Criteria outperform their competitors and peers. Baldrige works, and it works for organizations of all kinds, including <a href="https://www.nist.gov/baldrige/self-assessing/baldrige-sector/health-care">health care organizations</a>, <a href="https://www.nist.gov/baldrige/self-assessing/baldrige-sector/education">education systems and institutions</a>, large <a href="https://www.nist.gov/baldrige/self-assessing/baldrige-sector/service">service</a> businesses and <a href="https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing">manufacturers</a>, <a href="https://www.nist.gov/baldrige/self-assessing/baldrige-sector/small-business">small businesses</a>, <a href="https://www.nist.gov/baldrige/self-assessing/baldrige-sector/nonprofitgovernment">nonprofits, and government</a> agencies.</p>
|
||
|
||
<p>A 1995 report of the U.S. Council on Competitiveness, <em>Building on Baldrige: American Quality for the 21st Century, </em>stated, “More than any other program, the Baldrige National Quality Award is responsible for making quality a national priority and disseminating best practices.” The Baldrige Program continues to help address national priorities by developing and disseminating the globally recognized and emulated standard of organization-wide excellence, by identifying role-model organizations through the Baldrige Award process, and by sharing role-model best practices. The program is also involved in <a href="https://www.nist.gov/baldrige/products-services/baldrige-cybersecurity-initiative">initiatives to help address our national cybersecurity</a> (or cyber resilience, if you prefer) needs, and <a href="http://www.communitiesofexcellence2026.org/">to help address the deeply complex issues facing communities</a> across the nation.</p>
|
||
|
||
<p>One critical factor in our ability to help build and sustain high performance in organizations of all kinds is our ongoing process to keep the Baldrige Criteria at the leading edge of validated leadership and performance practices. Today the <em>2017–2018 Baldrige Excellence Framework</em> offers organizations of all kinds the world’s most valuable, nonprescriptive guide for leadership and management that facilitates a systems approach to achieving organization-wide excellence. This publication is <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">available now</a>. The latest versions for health care and education will be available in mid-January 2017.</p>
|
||
|
||
<p>In my next blog, I’ll describe the changes in the new version of the framework. Stay tuned—and in the meantime, I hope everyone enjoys the winter holiday season and time with family and friends!</p>
|
||
|
||
<hr><p>The Baldrige Performance Excellence Program is a public-private partnership housed at NIST supported by the <a href="http://www.baldrigepe.org/foundation/">Baldrige Foundation</a> and the services of hundreds of volunteers. The Program—along with the many nonprofit<a href="https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/state-local-baldrige-based-programs"> state, regional, and sector-specific programs </a>that use its Criteria to help organizations improve in their local areas—has been helping improve organizational efficiency and effectiveness by providing <a href="https://www.nist.gov/baldrige/products-services/baldrige-collaborative-assessment">assessments</a>, identifying <a href="https://www.nist.gov/baldrige/award-recipients">role models</a>, sharing <a href="https://www.nist.gov/baldrige/conferences">best practices</a>, and providing <a href="https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program">leadership development </a>offerings to organizations of all kinds.</p>
|
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|
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<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a>, <a href="/blogrige-categories/community" hreflang="en">Community</a>, <a href="/blogrige-categories/sector-focused" hreflang="en">Sector Focused</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
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<h2
|
||
class="nist-block__title"
|
||
>About the author</h2>
|
||
|
||
<div class="nist-field nist-field--label-hidden entity-reference">
|
||
<div class="nist-field__items">
|
||
<div class="nist-field__item">
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||
|
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<article
|
||
about="/blogs/blogrige/authors/robert-fangmeyer" class="nist-teaser"
|
||
>
|
||
<div class="nist-teaser__image">
|
||
<div class="entity-reference"> <a href="/blogs/blogrige/authors/robert-fangmeyer" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2016/09/08/robert-fangmeyer.jpg?itok=FR9y4fEU" width="76" height="100" alt="Robert G. Fangmeyer, Director Baldrige Performance Excellence Program Photo" typeof="foaf:Image" />
|
||
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</a>
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||
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|
||
|
||
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|
||
<header>
|
||
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/robert-fangmeyer"><span>Robert Fangmeyer</span>
|
||
</a></h3>
|
||
|
||
</header>
|
||
<div class="nist-teaser__content">
|
||
<div class="text-with-summary"><p>I am Bob, Director of the Baldrige Performance Excellence Program. I have been with Baldrige since 1997 serving on many of the teams in the office in many different roles. Since becoming the Deputy Director in 2011, I have led the effort to design, develop, and implement a new business model that relies even more heavily on partnerships and collaboration as well as cost control and revenue generation. As Director, I manage overall operations, focusing on enhancing our products and services, ensuring efficient and effective operations, as well as planning for strategic capability and capacity needs. In addition, I spend significant time and energy helping to lead and guide the development and implementation of the Baldrige Enterprise. I am thrilled to be a part of the Baldrige Program where I get to work with and learn from people and organizations committed to achieving excellence.</p>
|
||
|
||
<p>My background includes owning and managing small service-based businesses, six years as a human resources specialist, a Bachelors degree in Psychology, and an MBA from the University of Maryland. When not working, I enjoy exercising and spending time with my wonderful wife, three kids, and Buddy, my boxer dog.</p></div>
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
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<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Barry Johnson</span></span>
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on
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<div class="text-long">Quote from page 9 of The Report points out the specific opportunity Baldrige can address: "The focus of this report is on the problems confronting the United States, which, despite the aforementioned issues, has exhibited somewhat better performance than many of its peers on GDP growth, though weaker performance on health and education. Therein, however, is the chief problem for this country." The Report then cites statistics to support this conclusion.
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Baldrige has 30 role model organizations in Healthcare and Education and is attracting increasing applicants in both sectors. These data demonstrate that leading organizations in these sectors, where there is the greatest opportunity to improve performance and competitiveness, are turning to the Baldrige Excellence Framework to demonstrate how these issues can be addressed.</div>
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<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
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