1256 lines
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<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
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<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
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<a href="/spo" class="usa-nav__link">Special Programs Office</a>
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<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
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<li>
|
|||
|
|
<a href="/director/leadership" class="usa-nav__link">Leadership</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/director/nist-organization-structure" class="usa-nav__link">Organization Structure</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/about-nist/budget-planning" class="usa-nav__link">Budget & Planning</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/about-nist/contact-us" class="usa-nav__link">Contact Us</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/about-nist/visit" class="usa-nav__link">Visit</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/careers" class="usa-nav__link">Careers</a>
|
|||
|
|
<ul class="usa-nav__submenu-list">
|
|||
|
|
<li>
|
|||
|
|
<a href="/iaao/academic-affairs-office" class="usa-nav__link">Student programs</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/about-nist/work-nist" class="usa-nav__link">Work with NIST</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/history" class="usa-nav__link">History</a>
|
|||
|
|
<ul class="usa-nav__submenu-list">
|
|||
|
|
<li>
|
|||
|
|
<a href="http://nistdigitalarchives.contentdm.oclc.org/" class="usa-nav__link">NIST Digital Archives</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/nist-museum" class="usa-nav__link">NIST Museum</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/nist-and-nobel" class="usa-nav__link">NIST and the Nobel</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/education" class="usa-nav__link">Educational Resources</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</div>
|
|||
|
|
</nav>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<!-- nist-index-ignore-end -->
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="grid-container">
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div
|
|||
|
|
id="block-nist-www-content" class="nist-block"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
<section
|
|||
|
|
class="nist-page__content usa-section clearfix"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
<a id="main-content" tabindex="-1"></a>
|
|||
|
|
|
|||
|
|
<div
|
|||
|
|
class="nist-page__region nist-page__region--content-top-full"
|
|||
|
|
>
|
|||
|
|
<div
|
|||
|
|
class="nist-block"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div class="nist-section-header nist-section-header--772121 nist-section-header--menu nist-section-header--interior">
|
|||
|
|
<div class="nist-section-header__main grid-container">
|
|||
|
|
<div class="nist-section-header__title">
|
|||
|
|
<h2><a href="/baldrige">Baldrige Performance Excellence Program</a></h2>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div class="grid-container margin-top-4">
|
|||
|
|
<div class="grid-row grid-gap-6">
|
|||
|
|
|
|||
|
|
<aside class="nist-page__region nist-page__region--sidebar-first tablet-lg:grid-col-4 desktop-lg:grid-col-3">
|
|||
|
|
<div>
|
|||
|
|
<!-- nist-index-ignore-start -->
|
|||
|
|
<div
|
|||
|
|
class="views-element-container nist-block nist-block--section-nav" data-elastic-exclude=""
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div><div class="js-view-dom-id-a5034a22e455ee6eb73f1a11d397757c34d1e9c389a7877afe32ae77b4054fe2">
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div><div class="views-field views-field-nid"><span class="field-content">
|
|||
|
|
|
|||
|
|
<nav>
|
|||
|
|
<ul class="usa-sidenav usa-accordion ">
|
|||
|
|
<li class="usa-sidenav__item usa-sidenav__item--parent">
|
|||
|
|
<a href="/baldrige/how-baldrige-works" data-drupal-link-system-path="">How Baldrige Works</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-1" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/about-baldrige" data-drupal-link-system-path="">About Baldrige</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-1-1" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts" data-drupal-link-system-path="">Baldrige Impacts</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/about-baldrige/history" data-drupal-link-system-path="">History</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1-2"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-1-1-2" class="usa-sidenav__sublist">
|
|||
|
|
<li>
|
|||
|
|
<a href="/baldrige/how-baldrige-works/about-baldrige/history/malcolm-baldrige-biography" data-drupal-link-system-path="">Malcolm Baldrige Biography</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/baldrige/how-baldrige-works/about-baldrige/history/how-baldrige-program-began" data-drupal-link-system-path="">How the Baldrige Program Began</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/about-baldrige/baldrige-process-integrity" data-drupal-link-system-path="">Baldrige Process Integrity</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/about-baldrige/baldrige-faqs" data-drupal-link-system-path="">Baldrige FAQs</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-director" data-drupal-link-system-path="">Baldrige Director</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-2"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-1-2" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-director/organization-chart" data-drupal-link-system-path="">Organization Chart</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community" data-drupal-link-system-path="">Baldrige Community</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-1-3" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/examiners-list" data-drupal-link-system-path="">Examiners</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3-1"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-1-3-1" class="usa-sidenav__sublist">
|
|||
|
|
<li>
|
|||
|
|
<a href="/baldrige/examiner-resources" data-drupal-link-system-path="">Examiner Resources</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community/board-overseers" data-drupal-link-system-path="">Board of Overseers</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community/judges-panel" data-drupal-link-system-path="">Judges Panel</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community/executive-fellows" data-drupal-link-system-path="">Executive Fellows</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community/baldrige-foundation" data-drupal-link-system-path="">Baldrige Foundation</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community/state-local-baldrige-based-programs" data-drupal-link-system-path="">State & Local Baldrige-Based Programs</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community/baldrige-ambassadors" data-drupal-link-system-path="">Baldrige Ambassadors</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community/communities-excellence-2026" data-drupal-link-system-path="">Communities of Excellence 2026</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/baldrige-community/international-award-programs" data-drupal-link-system-path="">International Award Programs</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/newsmedia-room" data-drupal-link-system-path="">News/Media Room</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-4"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-1-4" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/how-baldrige-works/newsmedia-room/researchers" data-drupal-link-system-path="">Researchers</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item usa-sidenav__item--parent">
|
|||
|
|
<a href="/baldrige/self-assessing" data-drupal-link-system-path="">Self-Assessing</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-2" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/getting-started" data-drupal-link-system-path="">Getting Started</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-key-terms" data-drupal-link-system-path="">Baldrige Key Terms</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/improvement-tools" data-drupal-link-system-path="">Improvement Tools</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-3"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-2-3" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/improvement-tools/foundations-successful-business" title="Foundations for a Successful Business" data-drupal-link-system-path="">Foundations for a Successful Business</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/improvement-tools/are-we-making-progress" data-drupal-link-system-path="">Are We Making Progress?</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/improvement-tools/are-we-making-progress-leaders" data-drupal-link-system-path="">Are We Making Progress as Leaders?</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/improvement-tools/easyinsight-take-first-step-toward-baldrige-self" data-drupal-link-system-path="">easyInsight: Take a First Step Toward a Baldrige Self-Assessment</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/improvement-tools/are-you-role-model-leader" data-drupal-link-system-path="">Are You a Role-Model Leader?</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/improvement-tools/integrating-baldrige-other-tools" data-drupal-link-system-path="">Integrating Baldrige with Other Tools</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-sector" data-drupal-link-system-path="">Baldrige by Sector</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-2-4" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-sector/manufacturing" data-drupal-link-system-path="">Manufacturing</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4-1"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-2-4-1" class="usa-sidenav__sublist">
|
|||
|
|
<li>
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-sector/manufacturing/are-you-ready-address-your-business-challenges" data-drupal-link-system-path="">Are You Ready to Address Your Business Challenges and Get National Recognition?</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-sector/service" data-drupal-link-system-path="">Service</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-sector/small-business" data-drupal-link-system-path="">Small Business</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-sector/education" data-drupal-link-system-path="">Education</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-sector/health-care" data-drupal-link-system-path="">Health Care</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/self-assessing/baldrige-sector/nonprofitgovernment" data-drupal-link-system-path="">Nonprofit/Government</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item usa-sidenav__item--parent">
|
|||
|
|
<a href="/baldrige/products-services" data-drupal-link-system-path="">Products & Services</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-3"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-3" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/products-services/baldrige-cybersecurity-initiative" data-drupal-link-system-path="">Baldrige Cybersecurity Initiative</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/products-services/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/products-services/baldrige-excellence-builder" data-drupal-link-system-path="">Baldrige Excellence Builder</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/products-services/baldrige-executive-fellows-program" data-drupal-link-system-path="">Baldrige Executive Fellows Program</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/products-services/become-baldrige-examiner" data-drupal-link-system-path="">Become a Baldrige Examiner</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-3-5"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-3-5" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/become-baldrige-examiner-welcome" data-drupal-link-system-path="">Director Message</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/products-services/become-baldrige-examiner/examiner-role" data-drupal-link-system-path="">Examiner Role</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-3-5-2"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-3-5-2" class="usa-sidenav__sublist">
|
|||
|
|
<li>
|
|||
|
|
<a href="/baldrige/baldrige-examiner-code-ethical-conduct" data-drupal-link-system-path="">Code of Ethical Conduct</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/baldrige-examiner-qualifications" data-drupal-link-system-path="">Qualifications</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/products-services/become-baldrige-examiner/apply" data-drupal-link-system-path="">Apply</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/testimonials-why-serve" data-drupal-link-system-path="">Testimonials</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/products-services/baldrige-examiner-training-experience" data-drupal-link-system-path="">Baldrige Examiner Training Experience</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item usa-sidenav__item--parent">
|
|||
|
|
<a href="/baldrige/publications" data-drupal-link-system-path="">Publications</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-4" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/publications/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4-1"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-4-1" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/publications/baldrige-excellence-framework/businessnonprofit" data-drupal-link-system-path="">Business/Nonprofit</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/publications/baldrige-excellence-framework/education" data-drupal-link-system-path="">Education</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/publications/baldrige-excellence-framework/health-care" data-drupal-link-system-path="">Health Care</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/publications/baldrige-excellence-framework/baldrige-excellence-framework-graphics" data-drupal-link-system-path="">Baldrige Excellence Framework Graphics</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/blogs/blogrige" data-drupal-link-system-path="">Blogrige</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/blogs/blogrige/2024s-ceo-challenge-implement-systems-perspective-accelerating-speed-trust" data-drupal-link-system-path="">Insights on the Road to Performance Excellence</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item usa-sidenav__item--parent">
|
|||
|
|
<a href="/baldrige/conferences" data-drupal-link-system-path="">Conferences</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-5"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-5" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/qe" data-drupal-link-system-path="">Quest for Excellence Conference</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="https://www.baldrigeconference.org" data-drupal-link-system-path="">Baldrige Fall Conference</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/conferences/baldrige-exhibit-schedule" data-drupal-link-system-path="">Baldrige Exhibit Schedule</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item usa-sidenav__item--parent">
|
|||
|
|
<a href="/baldrige/award-recipients" data-drupal-link-system-path="">Award Recipients</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-6"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-6" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/news-events/news/2024/10/nist-announces-2024-baldrige-awards-performance-excellence" data-drupal-link-system-path="">Current Baldrige Recipients</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-6-1"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-6-1" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/news-events/news/2024/10/nist-announces-2024-baldrige-awards-performance-excellence/baldrige-best" data-drupal-link-system-path="">Baldrige Best Practice Spotlight</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/award-recipients/name-trademark-guidelines" data-drupal-link-system-path="">Name & Trademark Guidelines</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item usa-sidenav__item--parent">
|
|||
|
|
<a href="/baldrige/baldrige-award" data-drupal-link-system-path="">Baldrige Award</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-7"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-7" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/baldrige-award/are-you-ready-apply-baldrige-award" data-drupal-link-system-path="">Are You Ready to Apply for the Baldrige Award?</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/baldrige-award/award-criteria" title="Baldrige Award" data-drupal-link-system-path="">Award Criteria</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/baldrige-award/how-apply" data-drupal-link-system-path="">How to Apply</a>
|
|||
|
|
<button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-7-3"><span class="usa-sr-only">Expand or Collapse</span></button>
|
|||
|
|
<ul id="menu-baldrige-7-3" class="usa-sidenav__sublist usa-accordion">
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/baldrige-award/how-apply/application-format" title="Application Format" data-drupal-link-system-path="">Application Format</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/baldrige-award/award-cycle-overview" data-drupal-link-system-path="">Award Cycle Overview</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/baldrige-award/your-organization-eligible" data-drupal-link-system-path="">Is Your Organization Eligible?</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-sidenav__item">
|
|||
|
|
<a href="/baldrige/baldrige-award/award-process-fees" data-drupal-link-system-path="">Award Process Fees</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</nav>
|
|||
|
|
|
|||
|
|
</span></div></div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
<!-- nist-index-ignore-end -->
|
|||
|
|
<!-- nist-index-ignore-start -->
|
|||
|
|
|
|||
|
|
<div
|
|||
|
|
class="views-element-container nist-block nist-social__wrapper--block" data-elastic-exclude=""
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
|
>Connect with us</h2>
|
|||
|
|
|
|||
|
|
<div><div class="js-view-dom-id-97d6ec9a0d54497829f6787ea23a1af3bfd0d0175d5ee87a6efd4498c9fafe18">
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div><div class="views-field views-field-nid"><span class="field-content">
|
|||
|
|
|
|||
|
|
<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?qsp=2561" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a></div></span></div></div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
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|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<!-- nist-index-ignore-end -->
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</aside>
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div
|
|||
|
|
class="nist-page__region nist-page__region--content tablet-lg:grid-col-8 desktop-lg:grid-col-9"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
<div
|
|||
|
|
class="nist-block"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
|
|||
|
|
<h1 class="nist-page__title">What Does Craigslist Have to Do with the Baldrige Criteria?</h1>
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div
|
|||
|
|
class="nist-block"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
|
|||
|
|
<!-- nist-index-ignore-start -->
|
|||
|
|
<div data-elastic-exclude class="nist-block nist-social__wrapper">
|
|||
|
|
<h2 class="nist-social__title">Share</h2>
|
|||
|
|
<div class="social-media-sharing">
|
|||
|
|
<div class="nist-social__wrapper--share">
|
|||
|
|
<div>
|
|||
|
|
<a target="_blank" rel="noopener" href="https://www.facebook.com/share.php?u=https://www.nist.gov/baldrige/what-does-craigslist-have-do-baldrige-criteria"
|
|||
|
|
title="Facebook" class="nist-social nist-social--facebook-gray">
|
|||
|
|
<span>Facebook</span>
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
<a target="_blank" rel="noopener" href="https://www.linkedin.com/shareArticle?mini=true&url=https://www.nist.gov/baldrige/what-does-craigslist-have-do-baldrige-criteria&source=https://www.nist.gov/baldrige/what-does-craigslist-have-do-baldrige-criteria"
|
|||
|
|
title="Linkedin" class="nist-social nist-social--linkedin-gray">
|
|||
|
|
<span>Linkedin</span>
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
<a target="_blank" rel="noopener" href="https://x.com/intent/tweet?url=https://www.nist.gov/baldrige/what-does-craigslist-have-do-baldrige-criteria&status=https://www.nist.gov/baldrige/what-does-craigslist-have-do-baldrige-criteria"
|
|||
|
|
title="X.com" class="nist-social nist-social--x-gray">
|
|||
|
|
<span>X.com</span>
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
<a href="mailto:?subject=NIST.gov&body=Check out this site https://www.nist.gov/baldrige/what-does-craigslist-have-do-baldrige-criteria"
|
|||
|
|
title="Email" class="nist-social nist-social--envelope-gray">
|
|||
|
|
<span>Email</span>
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<!-- nist-index-ignore-end -->
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div
|
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<img loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/dr-harry-hertz-insights.jpg?itok=FN4f1iIF" width="250" height="432" alt="Dr. Harry Hertz Photo and the Insights on the Road to Performance Excellence Logo" title="Dr. Harry Hertz Photo and the Insights on the Road to Performance Excellence Logo" typeof="foaf:Image" />
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<p>Dr. Harry Hertz, Director Emeritus<br>Baldrige Performance Excellence Program</p>
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<h3>July/August 2014</h3><p>The people who placed classified advertisements on Craigslist, the online advertiser, collectively saved $5 billion from 2000 to 2007, according to a <a href="http://blogs.hbr.org/2014/03/craigslist-saved-consumers-a-lot-of-money-while-crippling-newspapers/" id="http://blogs.hbr.org/2014/03/craigslist-saved-consumers-a-lot-of-money-while-crippling-newspapers/|">recent study by Robert Seamans (New York University) and Feng Zhu (Harvard Business School)</a>. Those $5 billion in lost revenues for other advertisers caused major turmoil for local newspapers, which are struggling to find a sustainable revenue model. How many of the newspapers saw this coming? How many of them had developed strategic plans that anticipated this sea change in their revenue structure? In terms of business planning, this new use of the web was a true blind spot for many local newspapers. They had failed to look outside their industry for this new and threatening substitute offering.</p><p>This example gives me a perfect opportunity to discuss strategic blind spots. Blind spots have been an ongoing challenge for organizations since the term was first introduced in the <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Criteria for Performance Excellence</a> nearly a decade ago, in the 2005 Criteria. Criteria users are frequently unsure of what we mean by blind spots and how they can attempt to avoid them. The newspaper example provides a simple illustration of a blind spot and what it can do to an organization's business model.</p><p>Let's start with a definition. The Oxford Dictionary of American English <a href="http://www.oxforddictionaries.com/us/definition/american_english/blind-spot" id="http://www.oxforddictionaries.com/us/definition/american_english/blind-spot|">defines a blind spot</a> as "an area in which a person lacks understanding or impartiality." The same definition can be applied to organizations that lack understanding or impartiality when it comes to unanticipated changes. The challenges are to avoid the pitfalls that encourage blind spots, to proactively understand your environment, and to build this understanding into your strategic thinking and strategic alternatives. I will focus on these three challenges.</p><h2>Pitfalls that Encourage Blind Spots</h2><p>I characterize common pitfalls that lead to blind spots into four categories:</p><ol><li><strong>Blind Faith:</strong> This pitfall is frequently seen in well-established organizations with a rich set of experiences. Such organizations are frequently hierarchical in structure and full of rules to guide actions. Faith in authorities (especially organizational leaders) and in tried-and-true organizational rules can lead to missing key opportunities or not even seeking them.</li><li><strong>Quick Dismissal:</strong> Is "no" the first response in your organization when new ideas are proposed? We all tend to too quickly dismiss ideas that are counter to our current beliefs or concepts. We also have a tendency to process new information in a way that fits a preexisting belief or solution. Warren Buffet said, "What the human being is best at doing is interpreting all new information so that their prior conclusions remain intact." <a href="http://blogs.hbr.org/2013/10/three-tips-for-overcoming-your-blind-spots/" id="http://blogs.hbr.org/2013/10/three-tips-for-overcoming-your-blind-spots/|">I</a><a href="http://blogs.hbr.org/2013/10/three-tips-for-overcoming-your-blind-spots/" id="http://blogs.hbr.org/2013/10/three-tips-for-overcoming-your-blind-spots/|">n</a><a href="http://blogs.hbr.org/2013/10/three-tips-for-overcoming-your-blind-spots/" id="http://blogs.hbr.org/2013/10/three-tips-for-overcoming-your-blind-spots/|"> an HBR blog, John Dame and Jeffrey Gedmin</a> refer to dismissal of seemingly irreverent assertions as a common cause of quick dismissals. </li><li><strong>Hindsight Bias:</strong> This pitfall is based on an overreliance on history to guide current judgment and actions. We rely on traditio
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<a href="/topic-terms/baldrige-framework-and-criteria" hreflang="en">Baldrige Framework and Criteria</a> and <a href="/topic-terms/best-practices" hreflang="en">Best practices</a></div>
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Created February 17, 2015, Updated November 15, 2019
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