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<h1 class="nist-page__title">Success Strategies for Building Organizational Resilience through the Baldrige Framework</h1>
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<div class="daterange"><time datetime="2022-04-05T12:00:00Z">April 5, 2022</time>
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<span>By: </span>
|
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<a href="/blogs/blogrige/authors/michelle-pena" hreflang="en">Michelle Peña</a>
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2021/02/01/elevations-credit-union-blog.jpg?itok=Lj1w1WUO" width="960" height="600" alt="Elevations Credit Union 2020 Baldrige Award Recipient in Nonprofit showing a bank employee helping a customer with their account." title="Elevations Credit Union 2020 Baldrige Award Recipient in Nonprofit showing a bank employee helping a customer with their account." typeof="foaf:Image" />
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|
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Elevations Credit Union
|
|||
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</div>
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<figcaption class="nist-image__caption">Gerry Agnes, Elevations Credit Union, 2014 and 2020 Baldrige Award Recipient, former Chair, Baldrige Board of Overseers</figcaption>
|
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|
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<p>The Baldrige Program’s <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="23d30ad2-c593-44c9-bd9a-331612798174" href="/baldrige/qe" title="Quest for Excellence Conference">33rd Quest for Excellence® Conference</a> brings together the leaders of U.S. organizations to celebrate and learn role-model best practices from current and former Baldrige Award recipients. </p>
|
|||
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|
|||
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<p>Attendees take home practical lessons in critical areas such as leadership, strategy, customer and employee engagement, and operations. The speakers also provide attendees with proven solutions to help their organization achieve breakthrough performance and results.</p>
|
|||
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|
|||
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<p>At the 33rd Quest for Excellence Conference this week, where award recipients from the past three years are being honored, Genevieve Cavallo, vice president of enterprise transformation at <a href="https://www.elevationscu.com/">Elevations Credit Union</a>, is presenting the session titled “Building Organizational Resilience through the Baldrige Framework.” </p>
|
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<p>As Elevations is a <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="c5aec10e-27d8-44a2-95a6-c0e41363aa03" href="/baldrige/elevations-credit-union" title="Elevations Credit Union">2014</a> and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="e8581c97-9427-4f02-815b-5732f0b379a7" href="/baldrige/elevations-credit-union-2020" title="Elevations Credit Union 2020">2020 Baldrige Award recipient</a>, I had an opportunity to interview president and chief executive officer Gerry Agnes. Agnes reflected on how the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="00b6643c-f609-4ef9-baab-8a71ecca6aa9" href="/baldrige/publications/baldrige-excellence-framework" title="Baldrige Excellence Framework">Baldrige Excellence Framework</a> inspired Elevations’ journey to excellence and how other organizations might also leverage the framework to improve their organization’s performance. Following is my recent interview with Agnes.</p>
|
|||
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|
|||
|
|
<h4>Would you share an example from your work in regard to using the Baldrige framework?</h4>
|
|||
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|
|||
|
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<p>What I learned, along with the entire Elevations Credit Union team, are three key themes: </p>
|
|||
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|
|||
|
|
<ol>
|
|||
|
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<li>It may seem that there is no perfect time to begin implementing the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="94eb5d04-bdd9-41a5-9d92-7c9be759a500" href="/baldrige/how-baldrige-works" title="How Baldrige Works">Baldrige framework</a>. Actually, the perfect time is now! </li>
|
|||
|
|
<li>Seeking the truth within an organization is essential to expertly deploy the Baldrige framework. Therefore, it’s vital that leaders create a safe environment where everyone can have honest conversations about salient matters that impact the organization’s <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d409d323-38a1-4501-9898-f35840b344eb" href="/baldrige/core-values-and-concepts" title="Core Values and Concepts">customers</a>, employees, and key stakeholders. </li>
|
|||
|
|
<li>Never underestimate the capabilities of a stellar team. Assemble and lead the best team, and you will achieve greatness with the Baldrige framework.</li>
|
|||
|
|
</ol>
|
|||
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|
|||
|
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<div class="nist-callout">
|
|||
|
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<p>The Baldrige framework has positioned Elevations Credit Union to perform exceptionally well for its members, employees, and community, regardless of remarkably challenging conditions, including the Great Recession and a global pandemic.</p>
|
|||
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|
</div>
|
|||
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|
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<h4><span>What are your top tips for an organization’s first self-assessment using the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="cc60036f-505f-425e-8df4-d7c9eaf5ddda" href="/baldrige/baldrige-organizational-profile" title="Baldrige Organizational Profile">Organizational Profile</a>? </span></h4>
|
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|
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|
|
<p>My top tips, in addition to those noted in my previous answer, stem from the objective of gaining organizational commitment to the Baldrige framework: </p>
|
|||
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|
|||
|
|
<ol>
|
|||
|
|
<li><strong>Ensure that your strategic plan clearly states your commitment to the Baldrige framework. </strong>When we began our pursuit of excellence, we incorporated the Baldrige framework into our strategic foundational elements, which are critical to a strategic plan. We adopted the strategic framework that Jim Collins outlined in his book,<em> Built to Last, </em>which by design is<em> Core Ideology and Envisioned Future. </em><br>
|
|||
|
|
The core ideology consists of the core purpose (why we exist) and core values (how we behave). The envisioned future consists of the vision statement (what we want to be known for) and the BHAG (Big Hairy Audacious Goal, which accelerates the fulfillment of our vision).<br>
|
|||
|
|
Our first BHAG was, “We will win the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d5f50799-62f1-4614-8fee-0cea0f8d80ba" href="/baldrige/baldrige-award" title="Baldrige Award">Malcolm Baldrige National Quality Award</a>!” Thus, it was at the highest level of <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="04881de3-55aa-4c9b-bc62-65aac27dc41d" href="/baldrige/baldrige-criteria-commentary#strategy" title="Baldrige Criteria Commentary">strategy</a> (foundational element in our strategic plan) and had direct oversight by our Board of Directors. After receiving our first Malcolm Baldrige National Quality Award, we changed our BHAG to “Audacious Excellence! P.S. We will win the Baldrige again.” And we did! </li>
|
|||
|
|
<li><strong>Engage an expert Baldrige coach for the organization. </strong>At the inception of our Baldrige journey, we engaged Jan Johnson, who provided tremendous counsel and guidance that helped shape how we approached the deployment of the framework. Jan remains actively engaged with Elevations Credit Union today in our pursuit of audacious excellence and is one of my lifetime coaches.</li>
|
|||
|
|
</ol>
|
|||
|
|
|
|||
|
|
<h4>What do you view as primary ways that organizations today can benefit from using the Baldrige framework? </h4>
|
|||
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|
|||
|
|
<p>The Baldrige framework, if deployed properly, builds <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d409d323-38a1-4501-9898-f35840b344eb" href="/baldrige/core-values-and-concepts#agility" title="Core Values and Concepts">organizational resiliency</a>. We began our Baldrige journey in the summer of 2008 during the Great Recession and received our first award in 2014. </p>
|
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|
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|
|
<p>We received our second award during a global pandemic that created a global economic recession. During that period, our return on equity averaged 11%, which was 38% greater than that of our peer group. </p>
|
|||
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|
|||
|
|
<div class="nist-callout">
|
|||
|
|
<p>The Baldrige framework enabled us to create robust leadership and strategic planning systems that contributed mightily to our ability to predict or respond very early to changing conditions. By doing so, we have been able to realize above-market returns on equity.</p>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<h4><br>
|
|||
|
|
When did you first hear about the Baldrige framework? What were your initial thoughts or “aha” moments as you began learning about it? </h4>
|
|||
|
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|
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|
|
<p>I learned about the Baldrige framework when I was newly hired as an executive at a former employer. The framework enabled me, as a new leader, to quickly learn about the organization and areas we could successfully and swiftly improve that would benefit the organization and its key stakeholders.</p>
|
|||
|
|
|
|||
|
|
<h4>What is your “elevator pitch” about the Baldrige framework and/or assessment approach? In other words, what would you say to a group of senior leaders in your sector who are unfamiliar with the Baldrige framework if you had 1-2 minutes to tell them something about it?</h4>
|
|||
|
|
|
|||
|
|
<p>The beauty of the Baldrige framework is that it’s not prescriptive. Rather, it’s designed for organizations that are deeply curious and committed to audacious excellence. It contains around 255 questions asking "How" or asking about your <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="04881de3-55aa-4c9b-bc62-65aac27dc41d" href="/baldrige/baldrige-criteria-commentary" title="Baldrige Criteria Commentary">processes in key segments</a>: Leadership; Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; Operations; and Results.</p>
|
|||
|
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|
|||
|
|
<div class="nist-callout">
|
|||
|
|
<p>The key for leaders who embrace this framework is to create a safe environment so all employees can have honest conversations about salient matters that impact its customers, employees, and key stakeholders. Because if you create that environment while deploying the Baldrige framework, you will be wildly successful. <br>
|
|||
|
|
</p>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<p>Also, do not fall into the trap that the Baldrige framework requires additional work or resources, or that it’s accomplished in a single department. Rather, it’s how everyone does their work. </p>
|
|||
|
|
|
|||
|
|
<p>Lastly, the best time to deploy the Baldrige framework is now. Do not wait for the perfect moment as it will not come. Deploy it now. You’ll be glad that you did!</p>
|
|||
|
|
|
|||
|
|
<h4>Similarly, what would you say to a group of college students (particularly those pursuing studies for a profession related to your <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ee0429a5-7264-49f2-a0b7-4923669e9d5a" href="/baldrige/self-assessing/baldrige-sector" title="Baldrige by Sector">sector</a>) about the Baldrige framework?</h4>
|
|||
|
|
|
|||
|
|
<p>The Baldrige framework is not widely adopted, yet those who’ve embraced it have created sustainable, <a href="https://www.baldrigeresources.nist.gov/tools/baldrigeimpacts">successful organizations</a>. Research the organizations that have received the Baldrige Award, and you will confirm my statement about sustainability and success. </p>
|
|||
|
|
|
|||
|
|
<p>Then study how they deployed the framework, and determine what their key ingredients were to success. If you summarize what you learned and use that as a platform in your career, you will experience a joyful and productive career.</p>
|
|||
|
|
|
|||
|
|
<div class="nist-callout">
|
|||
|
|
<p>The Baldrige framework [has inspired me to] pursue excellence, not perfection.</p>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<h4>Has your perception of the Baldrige community (e.g., award recipients, examiners, judges and overseers board members and alumni, other framework users) changed since your organization became a Baldrige Award recipient? If so, how?</h4>
|
|||
|
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|
|||
|
|
<p>As this is the second time we’ve achieved the award, our perceptions have remained steady <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d17b3095-bec8-4cbb-9fd3-8e7363555b2c" href="/baldrige/baldrige-helping-organizations-succeed-30-years" title="Baldrige Helping Organizations Succeed for 30 Years">through the years</a>. Our commitment to the Baldrige framework and its community remains strong. We’re honored to be a part of it, and we’re totally engaged. <br>
|
|||
|
|
</p>
|
|||
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|
|||
|
|
<hr>
|
|||
|
|
<div class="grid-row grid-gap">
|
|||
|
|
<div class="grid-col-3">
|
|||
|
|
<figure class=" align-center nist-image" role="group">
|
|||
|
|
<div>
|
|||
|
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|
|||
|
|
<img alt="2021-2022 Baldrige Excellence Framework Business/Nonprofit feature image" height="300" loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2020/12/17/2021-2022-Baldrige-Excellence-Framework-featured-cover_0.jpg?itok=bk3KBYWd" title="2021-2022 Baldrige Excellence Framework Business/Nonprofit feature image" typeof="foaf:Image" width="233">
|
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|
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|
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|
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|
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|
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</div>
|
|||
|
|
<figcaption class="nist-image__caption"></figcaption>
|
|||
|
|
</figure>
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="grid-col-9">
|
|||
|
|
<h2>Baldrige Excellence Framework®</h2>
|
|||
|
|
|
|||
|
|
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
|||
|
|
|
|||
|
|
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
|||
|
|
|
|||
|
|
<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education">Education</a>, and <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care">Health Care</a></p>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
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|
|||
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|
<hr>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
|
<div
|
|||
|
|
class="nist-block"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div class="nist-tags">
|
|||
|
|
<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/award-recipients" hreflang="en">Award Recipients</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a>, <a href="/blogrige-categories/community" hreflang="en">Community</a>, <a href="/blogrige-categories/impact-baldrige" hreflang="en">Impact of Baldrige</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
|
|||
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|
|||
|
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|
|||
|
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</div>
|
|||
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|
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<div
|
|||
|
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class="nist-block"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
|
>About the author</h2>
|
|||
|
|
|
|||
|
|
<div class="nist-field nist-field--label-hidden entity-reference">
|
|||
|
|
<div class="nist-field__items">
|
|||
|
|
<div class="nist-field__item">
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/authors/michelle-pena" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/authors/michelle-pena" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2021/10/04/michelle-pena-headshot.jpg?itok=nGfQDWxL" width="90" height="100" alt="Photo of Michelle Pena, writer-editor for the Baldrige Performance Excellence Program" typeof="foaf:Image" />
|
|||
|
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|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
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|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/michelle-pena"><span>Michelle Peña</span>
|
|||
|
|
</a></h3>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"><p>Michelle Peña is a writer/editor for the Baldrige Performance Excellence Program at NIST. Her background includes degrees in English and Spanish from George Mason University, an advanced degree from George Washington University, and more than 20 years of experience in the publishing industry. </p>
|
|||
|
|
|
|||
|
|
<p>Michelle is passionate about the benefits of personal development in the workplace and helping others become more emotionally resilient leaders in their community. Her blogs provide encouraging perspectives to help employees and businesses thrive and build a culture of continuous improvement.</p>
|
|||
|
|
|
|||
|
|
<p>As a digital marketing enthusiast, she also enjoys sharing motivational social media content and actionable growth strategies that professionals can use to empower their organization.</p></div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
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|
|||
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|
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|
|
</div>
|
|||
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|
|||
|
|
<div
|
|||
|
|
class="views-element-container nist-block"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
|
>Related posts</h2>
|
|||
|
|
|
|||
|
|
<div><div class="js-view-dom-id-d43a4c195ca9ee519a9fdfd01dfb89d9147127d8809c611ae9fe7a3ec49c6bce">
|
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<div>
|
|||
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|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
|
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</a>
|
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|
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</div>
|
|||
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|
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</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
|
|||
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|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/boost-innovation-your-work-thinking-poet" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/04/Tucker-Bryant-blog.jpg?itok=gDhGrp2O" width="100" height="63" alt="Tucker Bryant speaks on a stage in front of an audience." typeof="foaf:Image" />
|
|||
|
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|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
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|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
|||
|
|
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
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|
|||
|
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</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
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|
|||
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|
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|
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</div>
|
|||
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|
</div>
|
|||
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|
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|
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<h2
|
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|
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>Stay Connected</h2>
|
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<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?topic_id=USNIST_29" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a></div>
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|
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|
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|
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<option data-url="/blogrige-categories/community">Community</option>
|
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<option data-url="/blogrige-categories/cybersecurity">Cybersecurity</option>
|
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<option data-url="/blogrige-categories/impact-baldrige">Impact of Baldrige</option>
|
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<option data-url="/blogrige-categories/insights-road-performance-excellence">Insights on the Road to Performance Excellence</option>
|
|||
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<option data-url="/blogrige-categories/sector-focused">Sector Focused</option>
|
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<option data-url="/blogrige-categories/self-assessing">Self-Assessing</option>
|
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|
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|
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|
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|
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|
|||
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<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
|
>About this blog</h2>
|
|||
|
|
|
|||
|
|
<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
|
|||
|
|
|
|||
|
|
<p>The Baldrige Program offers a comprehensive and proven leadership and management <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a> that focuses on results in all areas of your organization. Learn more about the <a href="https://www.nist.gov/baldrige">Baldrige Program</a>, the <a href="https://www.nist.gov/baldrige/products-services">products and services</a> available to help your organization succeed, and how to <a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a> using the Baldrige framework.</p>
|
|||
|
|
|
|||
|
|
<p>If you have any questions about Blogrige, please contact Baldrige Customer Service at <span class="spamspan"><span class="u">baldrige</span> [at] <span class="d">nist.gov</span><span class="t"> (baldrige[at]nist[dot]gov)</span></span>.</p>
|
|||
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|
|||
|
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<p>The views presented here are those of the author and do not necessarily represent the views or policies of NIST.</p></div>
|
|||
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|
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