1369 lines
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1369 lines
105 KiB
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) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
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|
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|
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<div class="usa-overlay"></div>
|
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<header class="usa-header nist-header--www nist-header--minimal" role="banner">
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<div class="usa-navbar">
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<div class="usa-logo flex-fill">
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<a href="/" title="National Institute of Standards and Technology" aria-label="Home">
|
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<img src="/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px" />
|
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|
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</a>
|
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</div>
|
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<div class="usa-header__right grid-row flex-auto">
|
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<div class="grid-col-fill nist-header__search-group">
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<form class="usa-search usa-search--small"
|
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accept-charset="UTF-8"
|
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action="/search"
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id="search_form"
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method="get">
|
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<div role="search">
|
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<label class="usa-sr-only" for="search-form">Search NIST</label>
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<input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128">
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<button class="usa-button" type="submit"><img src="/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button>
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</div>
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</form>
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<div class="grid-col-auto padding-left-1">
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<button class="usa-menu-btn">Menu</button>
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<nav aria-label="Primary navigation" class="usa-nav">
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<ul class="usa-nav__primary usa-accordion">
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<a class="usa-nav__link" href="/publications">Publications</a>
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-2"><span>What We Do</span></button>
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<a href="/topics" class="usa-nav__link">All Topics</a>
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<a href="/energy" class="usa-nav__link">Energy</a>
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<a href="/fire" class="usa-nav__link">Fire</a>
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<a href="/forensic-science" class="usa-nav__link">Forensic science</a>
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<a href="/health" class="usa-nav__link">Health</a>
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<a href="/information-technology" class="usa-nav__link">Information technology</a>
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<a href="/infrastructure" class="usa-nav__link">Infrastructure</a>
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<a href="/manufacturing" class="usa-nav__link">Manufacturing</a>
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<a href="/materials" class="usa-nav__link">Materials</a>
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<a href="/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="/metrology" class="usa-nav__link">Metrology</a>
|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/nanotechnology" class="usa-nav__link">Nanotechnology</a>
|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/neutron-research" class="usa-nav__link">Neutron research</a>
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<li class="usa-nav__submenu-item">
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<a href="/performance-excellence" class="usa-nav__link">Performance excellence</a>
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<li class="usa-nav__submenu-item">
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<a href="/physics" class="usa-nav__link">Physics</a>
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<li class="usa-nav__submenu-item">
|
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<a href="/public-safety" class="usa-nav__link">Public safety</a>
|
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<li class="usa-nav__submenu-item">
|
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<a href="/quantum-information-science" class="usa-nav__link">Quantum information science</a>
|
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|
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<li class="usa-nav__submenu-item">
|
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<a href="/resilience" class="usa-nav__link">Resilience</a>
|
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|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/standards" class="usa-nav__link">Standards</a>
|
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|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/transportation" class="usa-nav__link">Transportation</a>
|
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</li>
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</ul>
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|
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</div>
|
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</div>
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</div>
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</li>
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<li class="usa-nav__primary-item">
|
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs & Major Programs</span></button>
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<div id="primary_menu-3" class="usa-nav__submenu usa-megamenu">
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<div class="grid-row">
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<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/laboratories" class="usa-nav__link">Laboratories</a>
|
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|
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<ul class="usa-nav__submenu-list">
|
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|
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<li>
|
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|
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<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
|
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|
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</li>
|
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|
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</ul>
|
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|
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</li>
|
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|
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<li class="usa-nav__submenu-item">
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<a href="/user-facilities" class="usa-nav__link">User Facilities</a>
|
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<ul class="usa-nav__submenu-list">
|
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<li>
|
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|
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<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
|
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|
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|
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|
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<li>
|
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|
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<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
|
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|
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</ul>
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<li class="usa-nav__submenu-item">
|
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<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/laboratories/projects-programs" class="usa-nav__link">Research Projects</a>
|
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<li class="usa-nav__submenu-item">
|
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<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools & Instruments</a>
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</li>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="/major-programs" class="usa-nav__link">Major Programs</a>
|
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<ul class="usa-nav__submenu-list">
|
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<li>
|
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<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
|
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|
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</li>
|
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|
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<li>
|
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<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
|
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|
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</li>
|
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<li>
|
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<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
|
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|
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</li>
|
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<li>
|
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|
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<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
|
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</li>
|
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<li>
|
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<a href="/spo" class="usa-nav__link">Special Programs Office</a>
|
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</li>
|
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|
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<li>
|
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|
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<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
|
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|
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</li>
|
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|
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</ul>
|
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|
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</li>
|
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|
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</ul>
|
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|
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</div>
|
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</div>
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</div>
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</li>
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<li class="usa-nav__primary-item">
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services & Resources</span></button>
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<div id="primary_menu-4" class="usa-nav__submenu usa-megamenu">
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<div class="grid-row">
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<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
|
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<a href="/content/standards-measurements" class="usa-nav__link">Standards and Measurements</a>
|
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<ul class="usa-nav__submenu-list">
|
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<li>
|
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<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
|
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|
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</li>
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<li>
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|
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<a href="/nist-quality-system" class="usa-nav__link">Quality System</a>
|
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</li>
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<li>
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|
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<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
|
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|
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</li>
|
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<li>
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<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
|
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</li>
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<li>
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<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
|
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</li>
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</li>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="/services-resources/software" class="usa-nav__link">Software</a>
|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/data" class="usa-nav__link">Data</a>
|
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<ul class="usa-nav__submenu-list">
|
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|
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<li>
|
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|
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<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
|
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|
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</li>
|
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<li>
|
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|
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<a href="https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a>
|
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|
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</li>
|
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<li>
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<a href="/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a>
|
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|
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</li>
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<li>
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|
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<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
|
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</ul>
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<li class="usa-nav__submenu-item">
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<a href="https://shop.nist.gov/" class="usa-nav__link">Storefront</a>
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<li class="usa-nav__submenu-item">
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<a href="/tpo" class="usa-nav__link">License & Patents</a>
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</li>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a>
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/nist-research-library" class="usa-nav__link">NIST Research Library</a>
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</li>
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</ul>
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</div>
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</div>
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</div>
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</li>
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<li class="usa-nav__primary-item">
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News & Events</span></button>
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<div id="primary_menu-5" class="usa-nav__submenu usa-megamenu">
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<div class="grid-row">
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<li class="usa-nav__submenu-item">
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<a href="/news-events/news" class="usa-nav__link">News</a>
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<a href="/news-events/events" class="usa-nav__link">Events</a>
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<li class="usa-nav__submenu-item">
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<h1 class="nist-page__title">Signs</h1>
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<div class="daterange"><time datetime="2024-10-01T12:00:00Z">October 1, 2024</time>
|
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<span>By: </span>
|
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<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
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title="Facebook" class="nist-social nist-social--facebook-gray">
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<a target="_blank" rel="noopener" href="https://www.linkedin.com/shareArticle?mini=true&url=https://www.nist.gov/blogs/blogrige/signs&source=https://www.nist.gov/blogs/blogrige/signs"
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title="Linkedin" class="nist-social nist-social--linkedin-gray">
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<a target="_blank" rel="noopener" href="https://x.com/intent/tweet?url=https://www.nist.gov/blogs/blogrige/signs&status=https://www.nist.gov/blogs/blogrige/signs"
|
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<a href="mailto:?subject=NIST.gov&body=Check out this site https://www.nist.gov/blogs/blogrige/signs"
|
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title="Email" class="nist-social nist-social--envelope-gray">
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2024/09/30/Signs.png?itok=LOWjOGT7" width="960" height="600" alt="Obey work signs showing road signs with organizational values, focus on improvement ignore celebration, process failures or people, problem solving using RCA, process improvement, customer complaints, opportunities for innovation, robust strategic planning process, and real-time feedback." typeof="foaf:Image" />
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<p><span>How do you treat signs when you are driving your car? Are you a strict rule follower? Does a stop sign cause you to come to a full stop, or a rolling stop, or no stop at all if you see no traffic? What about that intersection you go through every day, where you never see a car approaching from any other direction? Do you begin to question the need for the stop sign? Do you just treat it as a yield sign? Do you quickly check for a traffic camera or patrol car looking to catch you?</span></p><p><span>And what do you do at yellow lights?</span></p><p><span>When I moved to Massachusetts in the 1960s, the law was that if you came to a full stop and were the second or third car at the stop sign, you did not have to stop a second time. What happened when a Massachusetts driver went to another state, not knowing their laws? Coming from New York, I was honked at a number of times when I stopped at a stop sign as the second or third car. (By the way, the Massachusetts law changed in the 1970s.)</span></p><p><span>The sign that fascinated me the most when I first moved to Massachusetts was a "maximum truck height" sign at the underpass beneath Mass(achusetts) Ave. and Memorial Drive. I can’t count the number of stuck or decapitated trucks I saw each year when school started and rental vans went under Mass Ave. Couldn’t those MIT and Harvard students read? Did they treat the sign as a dare? Did they just think the heavily loaded truck would be lower than the height restriction?</span></p><p><span>In recent years, I spend several months each year in Florida. Alongside many lakes, streams, and ponds there is a sign that says, “Don’t approach or feed the alligators.” Yet, the Florida Fish and Wildlife Commission reports that, </span><span lang="EN">from 1948 until November 2021, there were 442 alligator attacks; 26 of those resulted in human fatalities. The average is currently about seven alligator attacks per year. Yet I frequently see people getting up close for photos, or worse yet, sending their children up close for photos.</span></p><h3><span lang="EN"><strong>Work Signs</strong></span></h3><p><span>This may all be interesting to you, but what, you may wonder, does it have to do with you, a good, law-abiding citizen? You always obey those posted signs.</span></p><p><span>Well, do you obey obvious signs at work? Let me give a few examples, and I hope to give you (and your team) an opportunity for some introspection.</span></p><ul type="disc"><li><span>Do you have organizational values? Do your leaders demonstrate them in their personal actions? Are they understood and practiced by employees?</span></li><li><span>Do you start all problem solving with some form of root cause analysis (RCA)? Or do you assume you know the solution without doing RCA? If so, consider reading my recent blog about the </span><a href="/blogs/blogrige/baldrige-executive-fellows-capstone-projects-and-a3-problem-solving-tool" title="The Baldrige Executive Fellows, Capstone Projects, and the A3 Problem-Solving Tool blog" data-entity-type="node" data-entity-uuid="2667231a-3f04-4714-8295-46cc77c9912d" data-entity-substitution="canonical"><span>A3 problem-solving tool</span></a><span> and the temptation to “jump to box 7.” </span></li><li><span>What about those pesky customer complaints? Do you try to avert the eyes of a potentially upset customer? Do you solve their problem by referring them to someone else? Or do you solve the problem, enter it into a knowledge management system, and then have staff who aggregate the problems and look for solutions to avoid them in the future?</span></li><li><span>Does your organization have a robust strategic planning process? Do you create strategic plans that sit on a shelf and are never converted to actions with accountability? Do you have a process for modifying plans if conditions change, and can you smoothly transition your action planning (think organizational resilience)?</span></li><li><span>Does your organization find it easier to blame people rather than processes? When
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<img loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2022/12/12/2023-2024-Baldrige-Excellence-Framework-cover.jpg?itok=CnAq2c1t" width="373" height="480" alt="2023-2024 Baldrige Excellence Framework Business/Nonprofit cover artwork" typeof="foaf:Image">
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</div><div class="grid-col-9"><h2>Baldrige Excellence Framework®</h2><p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework®</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence®, core values and concepts, and guidelines for evaluating your processes and results.</p><h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3><p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a href="/baldrige/publications/baldrige-excellence-framework/education" title="Baldrige Excellence Framework (Education)" data-entity-type="node" data-entity-uuid="1456338f-3700-4348-81b9-3c7bb4f122ce" data-entity-substitution="canonical">Education</a>, and <a href="/baldrige/publications/baldrige-excellence-framework/health-care" title="Baldrige Excellence Framework (Health Care)" data-entity-type="node" data-entity-uuid="60e4dd30-b690-43ab-b954-770653ddd218" data-entity-substitution="canonical">Health Care</a></p></div></div><hr>
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<a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
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>About the author</h2>
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about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
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>
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
|
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<div class="nist-teaser__content">
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<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
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<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
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<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
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|
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class="nist-block__title"
|
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>Related posts</h2>
|
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<div><div class="js-view-dom-id-5e6ccadd10fa285cbac79be375c494b8a6791d985d80e0614f9beac0a722a7f4">
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<article
|
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
|
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>
|
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
|||
|
|
</a></h3>
|
|||
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
|
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|
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<div class="nist-teaser__content">
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
|
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<article
|
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
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>
|
|||
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
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</a>
|
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|
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
|
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|
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|
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<div class="nist-teaser__content">
|
|||
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
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|
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<article
|
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about="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
|||
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>
|
|||
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<div class="nist-teaser__image">
|
|||
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<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
|
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|
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</a>
|
|||
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|
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|
|||
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|
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
|
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|
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|
|||
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<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
|
|||
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|
|
|||
|
|
</div>
|
|||
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|
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|
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<h2
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class="nist-block__title"
|
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>Comments</h2>
|
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<section>
|
|||
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<article data-comment-user-id="0" id="comment-156306" class="nist-comment js-comment">
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|
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<p class="submitted">
|
|||
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Jean Brink</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">October 1, 2024 1:34 PM</span>
|
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<mark class="hidden nist-comment__new" data-comment-timestamp="1727806083"></mark>
|
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</p>
|
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<div class="nist-comment__permalink"><a href="#comment-156306">Permalink</a></div>
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|
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<div class="nist-comment__content">
|
|||
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<div class="text-long"><p>So fun...and so true.</p>
|
|||
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</div>
|
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|
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<ul class="links inline nist-comment__links">
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<li class="comment-reply nist-comment__link">
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<a href="/comment/reply/node/1861891/comment_node_blog/156306">Reply</a></li></ul>
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<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
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<p>The Baldrige Program offers a comprehensive and proven leadership and management <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a> that focuses on results in all areas of your organization. Learn more about the <a href="https://www.nist.gov/baldrige">Baldrige Program</a>, the <a href="https://www.nist.gov/baldrige/products-services">products and services</a> available to help your organization succeed, and how to <a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a> using the Baldrige framework.</p>
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