1706 lines
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1706 lines
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) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
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</div>
|
|||
|
|
<div class="usa-header__right grid-row flex-auto">
|
|||
|
|
<div class="grid-col-fill nist-header__search-group">
|
|||
|
|
|
|||
|
|
<form class="usa-search usa-search--small"
|
|||
|
|
accept-charset="UTF-8"
|
|||
|
|
action="/search"
|
|||
|
|
id="search_form"
|
|||
|
|
method="get">
|
|||
|
|
<div role="search">
|
|||
|
|
<label class="usa-sr-only" for="search-form">Search NIST</label>
|
|||
|
|
<input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128">
|
|||
|
|
<button class="usa-button" type="submit"><img src="/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button>
|
|||
|
|
</div>
|
|||
|
|
</form>
|
|||
|
|
</div>
|
|||
|
|
<div class="grid-col-auto padding-left-1">
|
|||
|
|
<button class="usa-menu-btn">Menu</button>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
<nav aria-label="Primary navigation" class="usa-nav">
|
|||
|
|
<div class="usa-nav__inner">
|
|||
|
|
<button class="usa-nav__close">Close</button>
|
|||
|
|
<ul class="usa-nav__primary usa-accordion">
|
|||
|
|
<li class="usa-nav__primary-item">
|
|||
|
|
<a class="usa-nav__link" href="/publications">Publications</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__primary-item">
|
|||
|
|
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-2"><span>What We Do</span></button>
|
|||
|
|
<div id="primary_menu-2" class="usa-nav__submenu usa-megamenu">
|
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|
|
<div class="grid-row">
|
|||
|
|
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/topics" class="usa-nav__link">All Topics</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/advanced-communications" class="usa-nav__link">Advanced communications</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/bioscience" class="usa-nav__link">Bioscience</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/buildings-construction" class="usa-nav__link">Buildings and construction</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/chemistry" class="usa-nav__link">Chemistry</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/cybersecurity" class="usa-nav__link">Cybersecurity</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/electronics" class="usa-nav__link">Electronics</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/energy" class="usa-nav__link">Energy</a>
|
|||
|
|
</li>
|
|||
|
|
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/environment" class="usa-nav__link">Environment</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/fire" class="usa-nav__link">Fire</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/forensic-science" class="usa-nav__link">Forensic science</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/health" class="usa-nav__link">Health</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/information-technology" class="usa-nav__link">Information technology</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/infrastructure" class="usa-nav__link">Infrastructure</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/manufacturing" class="usa-nav__link">Manufacturing</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/materials" class="usa-nav__link">Materials</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a>
|
|||
|
|
</li>
|
|||
|
|
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/metrology" class="usa-nav__link">Metrology</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/nanotechnology" class="usa-nav__link">Nanotechnology</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/neutron-research" class="usa-nav__link">Neutron research</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/performance-excellence" class="usa-nav__link">Performance excellence</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/physics" class="usa-nav__link">Physics</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/public-safety" class="usa-nav__link">Public safety</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/quantum-information-science" class="usa-nav__link">Quantum information science</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/resilience" class="usa-nav__link">Resilience</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/standards" class="usa-nav__link">Standards</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/transportation" class="usa-nav__link">Transportation</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__primary-item">
|
|||
|
|
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs & Major Programs</span></button>
|
|||
|
|
<div id="primary_menu-3" class="usa-nav__submenu usa-megamenu">
|
|||
|
|
<div class="grid-row">
|
|||
|
|
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/laboratories" class="usa-nav__link">Laboratories</a>
|
|||
|
|
<ul class="usa-nav__submenu-list">
|
|||
|
|
<li>
|
|||
|
|
<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/user-facilities" class="usa-nav__link">User Facilities</a>
|
|||
|
|
<ul class="usa-nav__submenu-list">
|
|||
|
|
<li>
|
|||
|
|
<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/laboratories/projects-programs" class="usa-nav__link">Research Projects</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools & Instruments</a>
|
|||
|
|
</li>
|
|||
|
|
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/major-programs" class="usa-nav__link">Major Programs</a>
|
|||
|
|
<ul class="usa-nav__submenu-list">
|
|||
|
|
<li>
|
|||
|
|
<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/spo" class="usa-nav__link">Special Programs Office</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__primary-item">
|
|||
|
|
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services & Resources</span></button>
|
|||
|
|
<div id="primary_menu-4" class="usa-nav__submenu usa-megamenu">
|
|||
|
|
<div class="grid-row">
|
|||
|
|
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/content/standards-measurements" class="usa-nav__link">Standards and Measurements</a>
|
|||
|
|
<ul class="usa-nav__submenu-list">
|
|||
|
|
<li>
|
|||
|
|
<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/nist-quality-system" class="usa-nav__link">Quality System</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/services-resources/software" class="usa-nav__link">Software</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/data" class="usa-nav__link">Data</a>
|
|||
|
|
<ul class="usa-nav__submenu-list">
|
|||
|
|
<li>
|
|||
|
|
<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="https://shop.nist.gov/" class="usa-nav__link">Storefront</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/tpo" class="usa-nav__link">License & Patents</a>
|
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|
|
</li>
|
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|
|
</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__submenu-item">
|
|||
|
|
<a href="/nist-research-library" class="usa-nav__link">NIST Research Library</a>
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</li>
|
|||
|
|
<li class="usa-nav__primary-item">
|
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|
|
<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News & Events</span></button>
|
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|
|
<div id="primary_menu-5" class="usa-nav__submenu usa-megamenu">
|
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|
|
<div class="grid-row">
|
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|
|
<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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|
|
<li class="usa-nav__submenu-item">
|
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|
|
<a href="/news-events/news" class="usa-nav__link">News</a>
|
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|
|
</li>
|
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|
|
<li class="usa-nav__submenu-item">
|
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|
|
<a href="/news-events/events" class="usa-nav__link">Events</a>
|
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|
|
</li>
|
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|
|
<li class="usa-nav__submenu-item">
|
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|
|
<a href="/blogs" class="usa-nav__link">Blogs</a>
|
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|
|
</li>
|
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|
|
<li class="usa-nav__submenu-item">
|
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|
|
<a href="/feature-stories" class="usa-nav__link">Feature Stories</a>
|
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|
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</li>
|
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|
|
<li class="usa-nav__submenu-item">
|
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|
|
<a href="/awards" class="usa-nav__link">Awards</a>
|
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|
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</li>
|
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|
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<div class="daterange"><time datetime="2013-05-30T12:00:00Z">May 30, 2013</time>
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<span>By: </span>
|
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<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
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<p>This is a two-part blog, each about just one day. <strong>Part A</strong> Just one day.... after four weeks of examiner training ended for 2013 it happened. I had a customer service experience that would have made a great story for the customer service tales I usually recount at our Wednesday evening sessions.</p>
|
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<p>My wife and I frequently buy our poultry at a butcher that has fresh chicken and turkey products, naturally fed, etc. We went this past Saturday and made a purchase for $29.22. We gave the service person our credit card and wondered when she called the owner over to the credit card machine. He subsequently came over to us and apologized profusely that the "2 key" sticks on their machine and we had inadvertently been charged $22,292.22. The service person had not checked until the charge was accepted and the receipt printed. They immediately entered a credit for the same amount, but they thought we may want to call the credit card company while in the store, in case there were any questions they had to answer.</p>
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<p>One might first wonder why the charge was even accepted by the bank. People don't generally spend $22,000 at the butcher; it certainly was an unusually high single purchase for us; and, as we later found out, put us over our credit limit. Nevertheless, when we called, after five minutes on hold, the first thing I was asked was why did I agree to the purchase. I countered that they have questioned less unusual purchases in the past before approving them and that I had never agreed to the purchase, that this all happened before the merchant ever told me about the error. I was informed by the bank that the purchase appears immediately, but that credits take two days to process and therefore I was being billed an "over limit" charge. After much complaining, I was transferred to the security department and then a supervisor in that department. The butcher got to talk to all of them as well.</p>
|
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<p>After an hour (including when they inadvertently disconnected us, so we had to start over) I believe all is finally resolved and we will supposedly not receive any over limit charge. I don't have room here to tell all the gory details, but you would certainly be amused at our banking system foibles. The good news is that I now have the cell number (in case of any issues) of my new best friend, the butcher, and he was so embarrassed and concerned that the meat was given to us as a gift!</p>
|
|||
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|
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<p><a href="/sites/default/files/wp-content/uploads/sites/45/2013/05/goodbye.jpg">
|
|||
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</a></p><div class="align-right nist-image--lightbox nist-image" data-lightbox="https://www.nist.gov/sites/default/files/styles/2800_x_2800_limit/public/images/2017/10/25/goodbye.jpg?itok=OjSNkp_3" data-media-id="402486">
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2017/10/25/goodbye.jpg?itok=0fAbC1Nf" width="150" height="150" typeof="foaf:Image">
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</div>
|
|||
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<strong>Part B</strong> Just one day... a few days from now, I will sign the final papers and be retired after 40 years at NIST and 21 years with Baldrige. Just one day, like any other. But what a day of change...not a good-bye, just a change. After a mandatory (government rules) month away, pending government approval, I plan on returning to NIST on an intermittent appointment in the NIST Director's office. In addition I would have the opportunity, as Director Emeritus, to help the new Baldrige Program Director in a support role. I also look forward to having the privilege of continuing to interact with all my friends and colleagues in the Baldrige community.
|
|||
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|
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<p><a href="/sites/default/files/wp-content/uploads/sites/45/2013/05/hello.jpg">
|
|||
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</a></p><div class="align-left nist-image--lightbox nist-image" data-lightbox="https://www.nist.gov/sites/default/files/styles/2800_x_2800_limit/public/images/2017/10/25/hello.jpg?itok=60l6T8ii" data-media-id="402491">
|
|||
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|||
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2017/10/25/hello.jpg?itok=oGya84QO" width="150" height="150" typeof="foaf:Image">
|
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</div>
|
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In the interim, and after returning, I will spend more time with grandchildren and family, hopefully do some teaching, and relax a little more. The past 21 years have been a true delight and privilege. The privilege to work with and represent all of you is more than I could have ever dreamed. I am thankful for the most warm and supportive colleagues in the Baldrige staff. I have been amazed by the dedication and outpouring of love from the Baldrige volunteers and Award recipients. And I have been doubly blessed by a loving wife and family who have been there for me at every turn. So, just for a day....I say good-bye, recognizing that saying good-bye is necessary before you can say hello again. And meeting again whether in a month or a year, is a certainty for friends. Bless you all!
|
|||
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|
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|
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<div class="nist-tags">
|
|||
|
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<a href="/blogrige-categories/award-recipients" hreflang="en">Award Recipients</a> and <a href="/blogrige-categories/community" hreflang="en">Community</a></div>
|
|||
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|
|||
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|
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|
|||
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|
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|
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|||
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<h2
|
|||
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class="nist-block__title"
|
|||
|
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>About the author</h2>
|
|||
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|
|||
|
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<div class="nist-field nist-field--label-hidden entity-reference">
|
|||
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|
|||
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|
|||
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|
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<article
|
|||
|
|
about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
|
|||
|
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>
|
|||
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<div class="nist-teaser__image">
|
|||
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
|
|||
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|
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</a>
|
|||
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|
|||
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|
|||
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|
|||
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|
|||
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<header>
|
|||
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|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
|
|||
|
|
</a></h3>
|
|||
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|
|||
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|
|||
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|
|||
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<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
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<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
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<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
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</div>
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</div>
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</article>
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class="views-element-container nist-block"
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>
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<h2
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class="nist-block__title"
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>Related posts</h2>
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<div><div class="js-view-dom-id-5ba8e512443511ad3b6188dc5f41965c6c374c96b0b85192209fff5cf0c900de">
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<article
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
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>
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
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</a>
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</div>
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</div>
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<div class="nist-teaser__content-wrapper">
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
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</a></h3>
|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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</div>
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</div>
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</header>
|
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
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</div>
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<div>
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<article
|
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about="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
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>
|
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<div class="nist-teaser__image">
|
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|
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<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
|
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|
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</a>
|
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</div>
|
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</div>
|
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<div class="nist-teaser__content-wrapper">
|
|||
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
|
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</div>
|
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</div>
|
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</header>
|
|||
|
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<div class="nist-teaser__content">
|
|||
|
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<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
|
|||
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|
|||
|
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</div>
|
|||
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|
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</div>
|
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</div>
|
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</article>
|
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</div>
|
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<div>
|
|||
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|
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|
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<article
|
|||
|
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about="/blogs/blogrige/happy-holidays-2024" class="nist-teaser"
|
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|
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>
|
|||
|
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<div class="nist-teaser__image">
|
|||
|
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<div class="entity-reference"> <a href="/blogs/blogrige/happy-holidays-2024" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2024/12/13/Happy-Holidays-2024.png?itok=Rvt_jB0L" width="100" height="63" alt="Happy Holidays on a snowflake background." typeof="foaf:Image" />
|
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</a>
|
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</div>
|
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</div>
|
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<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/happy-holidays-2024"><span>Happy Holidays 2024</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2024-12-17T12:00:00Z">December 17, 2024</time>
|
|||
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</div>
|
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</div>
|
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</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Happy Holidays from your friends at the Baldrige Program.
|
|||
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|
|||
|
|
</div>
|
|||
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|
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</div>
|
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</div>
|
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</article>
|
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|
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</div>
|
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</div>
|
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</div>
|
|||
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|
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|
|||
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<div
|
|||
|
|
class="nist-block no-print"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
|
>Comments</h2>
|
|||
|
|
|
|||
|
|
<section>
|
|||
|
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|
|||
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|
|||
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|
|||
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|
|||
|
|
<article data-comment-user-id="0" id="comment-14936" class="nist-comment js-comment">
|
|||
|
|
|
|||
|
|
|
|||
|
|
<footer class="nist-comment__info">
|
|||
|
|
<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">David Blanco</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">May 30, 2013 1:45 PM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1369935901"></mark>
|
|||
|
|
</p>
|
|||
|
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|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-14936">Permalink</a></div>
|
|||
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|
|||
|
|
</footer>
|
|||
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|
|||
|
|
<div class="nist-comment__content">
|
|||
|
|
<div class="text-long">Harry,
|
|||
|
|
|
|||
|
|
It has indeed been a pleasure to experience your leadership. Even though I am no longer an active member of the Board of Examiners, over the past 15 years, I have been an active advocate and ambassador for the program, currently serving on the Board of Directors for the California Council for Excellence and our CAPE program.
|
|||
|
|
|
|||
|
|
Best wishes to you in your retirement..............until you return again to active duty.
|
|||
|
|
|
|||
|
|
David Blanco</div>
|
|||
|
|
|
|||
|
|
<ul class="links inline nist-comment__links">
|
|||
|
|
<li class="comment-reply nist-comment__link">
|
|||
|
|
<a href="/comment/reply/node/1291581/comment_node_blog/14936">Reply</a></li></ul>
|
|||
|
|
</div>
|
|||
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|
|||
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|
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|
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|
|
</article>
|
|||
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|
|||
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|
|||
|
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|
|||
|
|
<article data-comment-user-id="0" id="comment-14941" class="nist-comment js-comment">
|
|||
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|
|||
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|
|||
|
|
<footer class="nist-comment__info">
|
|||
|
|
<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Thomas Schamberger</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">May 30, 2013 1:45 PM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1369935904"></mark>
|
|||
|
|
</p>
|
|||
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|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-14941">Permalink</a></div>
|
|||
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</footer>
|
|||
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|
|||
|
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<div class="nist-comment__content">
|
|||
|
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<div class="text-long">Harry,
|
|||
|
|
|
|||
|
|
Never say good-bye - always say "see you later". Happy Retirement! and very happy that you will be staying around some more as Director Emeritus. Your counsel is always genuine and appreciated. Plus I will get to the pleasure of adding a few more grey hairs your way.
|
|||
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|
|||
|
|
Best Wishes, Thom</div>
|
|||
|
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|
|||
|
|
<ul class="links inline nist-comment__links">
|
|||
|
|
<li class="comment-reply nist-comment__link">
|
|||
|
|
<a href="/comment/reply/node/1291581/comment_node_blog/14941">Reply</a></li></ul>
|
|||
|
|
</div>
|
|||
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|
|||
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|
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|
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|
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</article>
|
|||
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|
|||
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|
|||
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|
|||
|
|
<article data-comment-user-id="0" id="comment-14946" class="nist-comment js-comment">
|
|||
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|
|||
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|
|||
|
|
<footer class="nist-comment__info">
|
|||
|
|
<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Jon Gray</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">May 30, 2013 2:02 PM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1369936921"></mark>
|
|||
|
|
</p>
|
|||
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|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-14946">Permalink</a></div>
|
|||
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|
|||
|
|
</footer>
|
|||
|
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|
|||
|
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<div class="nist-comment__content">
|
|||
|
|
<div class="text-long">Harry - I think the most appropriate term is "see you later". Maybe even forget it's a government rule, but take it as a "vacation from Baldrige" for a month off. And then we'll see you back again, somehow.
|
|||
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|
|||
|
|
So, see you later! Have fun with the grand-kids.
|
|||
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|
|||
|
|
Jon</div>
|
|||
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|
|||
|
|
<ul class="links inline nist-comment__links">
|
|||
|
|
<li class="comment-reply nist-comment__link">
|
|||
|
|
<a href="/comment/reply/node/1291581/comment_node_blog/14946">Reply</a></li></ul>
|
|||
|
|
</div>
|
|||
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|
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|
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|
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</article>
|
|||
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|
|||
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|
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|
|||
|
|
<article data-comment-user-id="0" id="comment-14951" class="nist-comment js-comment">
|
|||
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|
|||
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|
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|
|
<footer class="nist-comment__info">
|
|||
|
|
<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Kimberly Gimmarro</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">May 30, 2013 3:12 PM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1369941179"></mark>
|
|||
|
|
</p>
|
|||
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|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-14951">Permalink</a></div>
|
|||
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|
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|
|
</footer>
|
|||
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|
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|
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<div class="nist-comment__content">
|
|||
|
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<div class="text-long">Harry,
|
|||
|
|
Best wishes for you and your family! I'm quite certain we'll see you around. Wrap your arms around that family stakeholder...they've earned it and so have you!
|
|||
|
|
Kim</div>
|
|||
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|
|||
|
|
<ul class="links inline nist-comment__links">
|
|||
|
|
<li class="comment-reply nist-comment__link">
|
|||
|
|
<a href="/comment/reply/node/1291581/comment_node_blog/14951">Reply</a></li></ul>
|
|||
|
|
</div>
|
|||
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|
|||
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|
|||
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|
|||
|
|
</article>
|
|||
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|
|||
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|
|
|||
|
|
|
|||
|
|
<article data-comment-user-id="0" id="comment-14956" class="nist-comment js-comment">
|
|||
|
|
|
|||
|
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|
|||
|
|
<footer class="nist-comment__info">
|
|||
|
|
<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Pat Lapekas</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">May 30, 2013 3:42 PM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1369942946"></mark>
|
|||
|
|
</p>
|
|||
|
|
|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-14956">Permalink</a></div>
|
|||
|
|
|
|||
|
|
</footer>
|
|||
|
|
|
|||
|
|
<div class="nist-comment__content">
|
|||
|
|
<div class="text-long">Harry,
|
|||
|
|
Best wishes....and thank you for all that you have done and contributed to the Baldrige program and our country over these many years. Your contributions have been invaluable. See you around.
|
|||
|
|
Pat</div>
|
|||
|
|
|
|||
|
|
<ul class="links inline nist-comment__links">
|
|||
|
|
<li class="comment-reply nist-comment__link">
|
|||
|
|
<a href="/comment/reply/node/1291581/comment_node_blog/14956">Reply</a></li></ul>
|
|||
|
|
</div>
|
|||
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|
|||
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|
|||
|
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|
|||
|
|
</article>
|
|||
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|
|
|||
|
|
|
|||
|
|
|
|||
|
|
<article data-comment-user-id="0" id="comment-14961" class="nist-comment js-comment">
|
|||
|
|
|
|||
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|
|||
|
|
<footer class="nist-comment__info">
|
|||
|
|
<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Brian Lassiter</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">May 30, 2013 4:32 PM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1369945939"></mark>
|
|||
|
|
</p>
|
|||
|
|
|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-14961">Permalink</a></div>
|
|||
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|
|||
|
|
</footer>
|
|||
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|
|||
|
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<div class="nist-comment__content">
|
|||
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<div class="text-long">Thank you for your leadership and your unwavering commitment to advancing performance excellence in the United State, Harry. It has been a true pleasure working with you all of these years, and as others have already said: we'll see you later.
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Brian</div>
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Kay Kendall</span></span>
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on
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<span class="nist-comment__date">May 31, 2013 12:29 AM</span>
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<div class="text-long">Harry,
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You will be a very hard act to follow. Your leadership, wisdom, wit, and humor have enhanced the experience of many of us involved with the Baldrige Program.
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I'm very glad that your hiatus from NIST will be so brief. I look forward to continuing to work with you in the future.
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All the best on this part of your own performance excellence journey,
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Kay</div>
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Nancy Timmons</span></span>
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on
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<span class="nist-comment__date">May 31, 2013 1:14 AM</span>
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<div class="text-long">Harry,
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Best wishes to you and your family for a most enjoyable retirement. I will miss your bits of wisdom.
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Nancy Timmons</div>
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<article data-comment-user-id="0" id="comment-14976" class="nist-comment js-comment">
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Vinod Mehandru</span></span>
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on
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<span class="nist-comment__date">May 31, 2013 12:08 PM</span>
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<div class="text-long">I have always looked forward to read your blog - which highlights the finer points of Journey through the maze of continuous improvement. You seem to be retiring fully contended with your work with NST and Baldrige - which speaks highly of the two organizations as well as your dedication to them. In India, Baldrige is not widely known in the SME sector and we, as Management Consultants, always make it a point to introduce the concepts promoted by Baldrige - directly or indirectly. The examples you site in your Blogs help us make our points clearer to our clients. So a humble request - keep writing - there are many who would serach your words and thank you from the bottom of our heart.
|
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Best wishes for the next part of your journey!
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Vinod K Mehandru</div>
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<article data-comment-user-id="0" id="comment-14981" class="nist-comment js-comment">
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Randy Fisher</span></span>
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on
|
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<span class="nist-comment__date">May 31, 2013 9:42 PM</span>
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<div class="text-long">Part A:
|
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I'm glad that you were able to sort this out - and yes, it's quite a story about customer service - both the butcher and the credit card company. What gets me though, is though you didn't do anything wrong, could conceivably 'pay' for this error long after it occurred. You mentioned that it took you over your credit limit - I can imagine a cascading series of events, the runway train, the nightmare of having to rebuild your credit after a lifetime of making all the right choices. People with fewer resources, less time and education would be stymied by the runaround and find themselves in an awful maze that might be difficult if not impossible to get out of. Imagine going to buy a car for your work across town to feed your children, and then you find out, much to your chagrin that the loan isn't approved, because of that customer service glitch a few short weeks ago.
|
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As I am new to the NIST Baldridge community, this experience reminds me of the impact on people, in additon to improving business processes, quality, and on it goes. A small mistake could have significant ramifications and impact – particularly those unintended consequences.
|
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Part B:
|
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Unlike many who read this blog, this is the first time I have heard your name and imported your words. I like what I am reading!
|
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|
But it’s at the end of your formal career.
|
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No matter – your story and experience has touched me, and it resonates as much as if we worked together on a project. That’s more than one can ask for – to be connected to someone who has made a difference regardless where they are on their path. Thanks for sharing with us!
|
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- Randy Fisher
|
|||
|
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Ottawa, Canada</div>
|
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<article data-comment-user-id="0" id="comment-14986" class="nist-comment js-comment">
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<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">LeRoy Walser</span></span>
|
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on
|
|||
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<span class="nist-comment__date">June 2, 2013 2:01 PM</span>
|
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<div class="text-long">From Oklahoma, best wishes to you, and yes, I have discovered, there is life after retirement! Readjustment for use of your time will be a challenge, but will bless your family, friends, and present and future colleagues. I hope to continue reading your observations about real life experiences relating good quality and those where quality is lacking.
|
|||
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|
Is it only my observation, or is the quality of life degenerating in our grand country??? I see more and more areas where quality pays the price for less than stellar organizational, systemic, and functional delivery of products and services.</div>
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<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
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<p>The Baldrige Program offers a comprehensive and proven leadership and management <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a> that focuses on results in all areas of your organization. Learn more about the <a href="https://www.nist.gov/baldrige">Baldrige Program</a>, the <a href="https://www.nist.gov/baldrige/products-services">products and services</a> available to help your organization succeed, and how to <a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a> using the Baldrige framework.</p>
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<p>If you have any questions about Blogrige, please contact Baldrige Customer Service at <span class="spamspan"><span class="u">baldrige</span> [at] <span class="d">nist.gov</span><span class="t"> (baldrige[at]nist[dot]gov)</span></span>.</p>
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<p>The views presented here are those of the author and do not necessarily represent the views or policies of NIST.</p></div>
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