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) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
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<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
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<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
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<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
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<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
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<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
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<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
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<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
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<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
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<a href="/spo" class="usa-nav__link">Special Programs Office</a>
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<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
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<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
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<h1 class="nist-page__title">Improving Quality of Life in America, One Community at a Time</h1>
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<div class="daterange"><time datetime="2021-04-08T12:00:00Z">April 8, 2021</time>
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<span>By: </span>
|
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<a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en">Christine Schaefer</a>
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<p>If you care about improving your local economy, education, community health, or other aspects of residents’ quality of life, you may benefit from learning about the initiatives of <a href="https://communitiesofexcellence2026.org">Communities of Excellence 2026</a>. One place you can read a concise summary of the innovative, Baldrige-based nonprofit and its work with communities around the country is <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3fbe5cbd-dbd8-4aca-a74e-6662a9f2658a" href="/blogs/blogrige/now-time-your-local-community-choose-excellence" title="Now Is the Time for Your Local Community to Choose Excellence">Harry Hertz’s June 2020 blog</a>. </p>
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<p>Next, consider attending the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="eb91fe71-20fa-41aa-9981-84d506aa68d3" href="/baldrige/qe/schedule#ondemand" title="Quest Sessions and Schedule">session</a> on Communities of Excellence 2026 during the Baldrige program’s upcoming, virtual <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="23d30ad2-c593-44c9-bd9a-331612798174" href="/baldrige/qe" title="Quest for Excellence Conference">Quest for Excellence<sup>®</sup> Conference</a>. I recently spoke with Stephanie Norling, executive director of the nonprofit Communities of Excellence 2026, about that session and her work in general. Following are her answers to my questions.</p>
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<p><strong><span><span><span><span>Please briefly describe what you’ll cover in your Quest for Excellence Conference session, “</span>Improving Quality of Life in America, One Community at a Time<span>.”</span></span></span></span></strong></p>
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<p><span><span><span><span>It’s all about the community excellence journey of Toledo, Ohio. Our guest presenter, Angela Brandt, has been a role-model leader in taking this journey from concept to action in Toledo. Interestingly, her first exposure to Communities of Excellence 2026 was through a Quest for Excellence Conference session four years ago! </span></span></span></span></p>
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<p><span><span><span><span>She’ll share a bit about why the Toledo community got involved with Communities of Excellence 2026, as well as sharing how their community excellence group is structured, some of their lessons learned, and some great examples of their early successes. </span></span></span></span><span><span><span> </span></span></span></p>
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<p><span><span><strong><span><span>Would you please share an example or two of beneficial </span></span></strong><strong><span>Baldrige-based <span>practices</span> you’ve seen communities using to improve quality of life<span>?</span></span></strong></span></span></p>
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<p><span><span><span><span>One of the most fundamental Baldrige-based practices to Communities of Excellence 2026 is the <em>community </em>strategic planning process. Looking at the needs of residents across the entire system and leveraging the people, plans, and resources of multiple organizations reveals opportunities for alignment and synergy, addresses duplication of efforts, and increases overall impact. </span></span></span></span></p>
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<p><span><span><span><span>For example, in San Diego’s South Region (a Community of Excellence 2026 site), this process resulted in collaborative efforts to address smoking cessation and workforce readiness. Another example is the Toledo community’s combined efforts in workforce development. Other communities are focusing their efforts to advance key priorities such as broadband access, affordable housing, and transportation. </span></span></span></span></p>
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<p><span><span><strong><span><span>What are your top tips for introducing or sustaining </span></span></strong><strong><span>use of the COE2026/Baldrige fram<span>ework?</span> </span></strong></span></span></p>
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<ol>
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|||
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<li><span><span><strong><span><span>Agree on and stay true to your purpose (why you exist) as a community excellence group</span></span></strong><span><span>. Having a shared understanding of why you are all around the table builds trust and engagement, and it helps communicate to others what you’re doing and how they can be a part of the journey. When challenges present themselves, your purpose will re-ground you in why you are coming together. </span></span></span></span><br>
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|||
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<li><span><span><strong><span><span>Distribute the leadership and the responsibilities of the work across the community as much as possible</span></span></strong><span><span>. A community of excellence can’t be led by a single sector or a single organization. As we’ve seen during the pandemic, when disasters occur, we have to adjust and be able to respond rapidly. A situation that affects an entire system such as a community cannot be addressed by a single sector or a single entity. </span></span></span></span><br>
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<li><span><span><strong><span><span>Reinforce that this is a journey of continuous improvement, not a single project</span></span></strong><span><span>. Including leaders in your effort who understand this and will work with this mindset will set you up for success. </span></span></span></span><br>
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<li><span><span><strong><span><span>Celebrate your successes, no matter how small (or big)!</span></span></strong></span></span></li>
|
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|
|
</ol>
|
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|
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|
|
<p><span><span><strong><span><span>What do you view as key reasons that U.S. </span></span></strong><strong><span>communities<span> today can benefit from </span>participating in COE2026 initiatives<span>?</span></span></strong></span></span></p>
|
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|
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|
|
<p><span><span><span><span>I think the key reason that communities can benefit from adopting the Communities of Excellence Framework is that nothing we do happens in a vacuum, and too often we address our community challenges in a way that looks more at the individual parts of a community than the whole. </span></span></span></span></p>
|
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|
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|
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<p><span><span><span><span>In our national learning collaborative, we approach our curriculum through a “train the trainer” model. We spend a lot of time on the importance of developing a culture of excellence to support how things are done in each community because it’s the leadership system that each community puts in place, along with their values and their culture of continuous improvement, that will sustain their work. </span></span></span></span></p>
|
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|
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|
|
<p><span><span><span><span>This year we completed an evaluation of the national learning collaborative effectiveness with the first six communities to complete the three-year curriculum. We learned that for those communities that didn’t already have some kind of leadership coalition in place, they would have liked to have more time to spend up front on fundamentals such as purpose, mission and vision, values, and engagement. This is one of the reasons we’ve developed a new course for this spring, “</span></span><a href="https://communitiesofexcellence2026.org/what-we-do/new-spring-course---preparing-for-your-communities-of-excellence-journey/preparing-for-your-communities-of-excellence-journey.html"><span>Preparing for your Community Excellence Journey</span></a><span><span>.” </span></span></span></span></p>
|
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|
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|
|
<p><span><span><span><span>We are also retooling our curriculum and adding optional content up front for those communities that need extra time and support establishing their community excellence groups or just assessing what they have in place to find opportunities for improvement. We are excited to roll this out when our fifth cohort of the </span></span><a href="https://communitiesofexcellence2026.org/what-we-do/learning-collaborative/"><span>National Learning Collaborative</span></a><span><span> begins in October of 2021. We are currently accepting applications for communities to join.</span></span></span></span><span><span> </span></span></p>
|
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|
|
<p><span><span><strong><span><span>How would try to convince a group of senior leaders (in </span></span></strong><strong><span>any sector)<span> of the value of the Baldrige Excellence Framework if you had a minute or two to tell them something about it?</span></span></strong></span></span></p>
|
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|
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|
|
<p><span><span><span><span>One of my favorite graphics from the Baldrige framework booklets is the one depicting “Steps toward Mature Processes.” We’ve adapted this (as shown below) to demonstrate the potential impact that using a Baldrige-based framework could have in a community. I think most communities would describe themselves as being in the “reactive” or “developing” phase, so this can be a very powerful illustration. </span></span></span></span></p>
|
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|
|
<figure class=" align-center nist-image--lightbox nist-image" role="group">
|
|||
|
|
<div data-copyright="Yes" data-lightbox="https://www.nist.gov/sites/default/files/styles/2800_x_2800_limit/public/images/2021/04/05/coe2026-steps-toward-mature-processes.png?itok=FoQs4N0m" data-media-id="606181">
|
|||
|
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|
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|
|
<img alt="Four Circles Depicting Steps toward Process Maturity--from Reactive, to Developing, to Aligned, to Integrated." height="169" loading="lazy" src="/sites/default/files/styles/480_x_480_limit/public/images/2021/04/05/coe2026-steps-toward-mature-processes.png?itok=llDiQXN6" typeof="foaf:Image" width="480">
|
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</div>
|
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|
|
<figcaption class="nist-image__caption">Based on "Steps toward Mature Processes," <em>2021-2022 Baldrige Excellence Framework</em> (Gaithersburg, MD: Baldrige Performance Excellence Program, 2021), page 31.<div class="nist-image__credit">
|
|||
|
|
<span class="nist-image__credit-label">Credit:</span>
|
|||
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|
|||
|
|
COE2026
|
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|
</div></figcaption>
|
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</figure>
|
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<p><span><span><span><span><img alt src="https://www.nist.gov/image/png%3Bbase64%2CiVBORw0KGgoAAAANSUhEUgAAA4IAAAE9CAYAAABeCtzoAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAAIdUAACHVAQSctJ0AAP%2BlSURBVHhe7J0HeBtF2sdNu/bdwVESWyYkJLG1uwbSLO0aEsexZDvcccAdkKN3CJAEOHo5wHRIsbW7SnOak9iSGxwp9N5LbDmh9957T2wHom/%2BqxmzUVaOi8rKnt/zvI92Z1er1e68M/OfmsHhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwOBwOh8PhcDgcDofD4XA4HA6Hw%2BFwbEquq3KEKGtlkqKdI8n%2BecReJLYxr8AfjoeRa70murXVoqzekJevHZXj0sYOG1b%2BB/rzHA7HghGjZg8Wx1WOE2X9EFH2nSTJ%2Bul5ijqL%2BOoCw5%2B6MJxHzr8V3xHd/n8QO1AY7ds3I6N8Z3p5DofTBcRnnE5Z9zhd6gmSW/sv8cP58C3kZzCrvI4ZOXczO8/4ToFeQcIuEF36EbmKTyF%2B7aA/w%2BFwKMJYf7bg0g6SZO20SF6n30PsfSsf642Jiv4hKefeS/PH05356oTc0RV705/ncPo75TvmuuaPyM1X/y4p%2Bv%2BsnCTaSCbWRgqd34iK/33imC8YpujPkPAnrS1yTuR8/SPicN9ZXTfayHfeFhXtQsk9d78R%2BbfuRm%2BYw%2BnXOPLL/yQpaq7T5fsb8ZfFolv/yMo/EmnE954WXdoVxP/yhytqJr01DmdAII2dO0yQtWJSQFxKPr%2B18pFkGPJAQdZvNSpsSGGY3h6H0y9x5s/ZS3T7DhTd6kLJ7f/ByieiDeVJo2yp%2BN%2Bh5cwN1uVQ/5ORYyiv%2Bt%2BJfKe7ZVG9DWmBM18fj4pYerscTnqCFjfibKLgUh%2B3jPCKtoU4zEYS6b8lYq/RqehH068mlP0K9PHkNy8ngvIT8rs/Emf9xfL%2BZH2j4J57niDM/Av9KoeTvuRX7TJstO%2BvJO7PtorvzIgg60DcJ5nXt/BdUjC8SXLpJSOIYKRX6jHwOafs/w/x9zWirH8tFfi/J9ttSAOs7gFGjr9KMul/ZI6a/X/0MhxOOrMD8hJB8Z9K/OsLqzgPg/8hX4KfCG6tzilrJ%2BaM00bSa/QZ6UBtLPmNyyK%2BiEpW7edYeSCMiMNWcr%2BFQwoq/kgvweGkGeU7I%2B9zuvUqqzgOI/liu5EvufRn0HKO8%2BmXE8aeJD0gvzVDcqtEPOo/IE%2B0ujeY6NaWGfeUP3UX%2BnUOx57kjvMpIinAxYrQpOC3At3D7Fa4y8nRfk8KvHs6ZRVd376yuO8tRqYp6%2BX0KxyO7ZGIP%2BYVqK8Tf4zZzZrEaR0t9TmytmtGUfK7baKACd8T3OpxJO14zuoeO/3PrS7MyJiyE/0qh2Nzyv9A4u0CVKrEqvQQlLlzR4xRcw3/y2hMWdxGHjj0gFt2J/daKrm1R6zuFYJRUvQvUXilX%2BNwbMkeOdqukqLeKcjaj1ZxGXnNfi7t0IjgS53fbcuUnXBP%2B7l9k4mfPWV979qPxA/vG5JXvgf9EoeTSsp3dirqzZK8bZcykmmEBLnyqDz33Cx6clphFFAVLZ/8j3nR/01A7RHJLMUC/zh6OoeTchxOdHfRVqOVPTrOkszjY8GtnZszRstLBzGFrjsYq0Eyw9ro/wITFO0lUrg%2Bh57O4dgC0a2eTPKMF6ziLFokjMqZvLl/pqfbnuH7q5lOt%2BoVZPWB6P9DfLBDkv1PkjLABHo6h5MyBMV/pKT4X4yOp0YFhqxeKo1Br5bwDvT0dGIH9AoQZfUCUtbeppGF5PcvCwXa8fRcDifxoMsniYwVpBC2VZ9nEkmNgiYyDnpqv8Pp1g4W3Ppd5v8NI8LwwVy3byI9jcNJGrmyXijIfotCmv4yEYVn9KdJIeBjRBjOR/e5rf6rW//aKas3olWDnsrhJIkpOxFfuyhP1t4zx0mji6eiLeh3%2BUJR%2Bc5Svna4WOC/2/x/YcQPn3XK2uH0TA4n4YgudZooa29Gx0WUUTHRGT2t35ErV4wWFXXWNv/brb0rKer59DQOJ56U7yjI2mnEubbqYiYU6M9iFjJ60oBi2GjfvqKiL43u8iMo/iVOefZwehqHE3fQUo2WP3O8QzyUZC0gjtPy6Wn9HFIAL9DOlQr0583PAV2BSGH0PxgTSU/kcOKOUKAeJyjaB%2Ba4Rwpgr5NC6X8y8hp/R0/r96DiF91fSdqz1YQbUoH2CG8p5CQCTK4kuLVnzfFNlPWPnIp2GXqp0dMGEjugMkoq8L9rfibEJ0PEN8voORxO78CyDpLL94w5colu/ZVcRf07PYVDiIxz0leZx0ZKiv9X8uz%2BBhFNT%2BNweg3G1Qpu/3%2B38kVF/0lU/I18IoeMDKfiO1os0F/Z6vm49c9yxmkF9BQOp0%2Bge5Yg6w%2Ba45ik6Jhxeio9ZcAjyj6diMCtxtnnujUVXb3pKRxOj8Fs7pJbv9kcryRZ/4KEXUdP4VDwTEia9Kn5WQkFesWQvAo%2BppDTbXbApC/oV80iEYlUP5MM8Ep6nNMFw9yzspBAmZ1QdGu38dkPOb0hR9aGkPjzjTk%2BYSa/jCFc/MXCWPOwwP%2B9%2BZmR9Oz6vLzyAdNSw4kX5TsKLu3QreMSZpTWrqUncCwp31mU1eeiyhE/8d4ynJ5gLPNgEjWITxgKQQ7xCvZuICj%2BO0VZ39zpg27/1zljtEH0MIezLQJqEmR/Z6SRZN8XvBahlxSV7wzxzJ6l8Tzd%2Bkf0KIfTJYLLf6S5hVks0DqGu1Q3OZSOg91TwrBh1X8wT3KB7rMYy0wPczhdkueeWyMp%2Bq8s/uTJ6nu8Qq/nDB9XcUCeaZILUfG3S7J6Oj3M4WzDvi6fQETfpk7fIzbS7TuQHub0kJHjKseZnyXKFiPclS56mMNBDXrlVhkeETAVWGyaHub0EWd%2B5XiS8XUmakQQvjtMuWVfepjD6UR0a%2BpWNXiK%2BlB/mvAlNYR3kPLVv7NnChNk7b2h/LlytmHKTiStftIcV0RZuwKVCvQETi8ZrmA8oe8e9lzRuiO61Vn0MIeT
|
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|
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|
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|
|
<p><span><span><span><span>In addition, there are three key concepts I try to convey about the value of our Baldrige framework-based initiatives:</span></span></span></span></p>
|
|||
|
|
|
|||
|
|
<ul>
|
|||
|
|
<li><span><span><span><span>We help communities, and the businesses and organizations within them, align goals and integrate actions to maximize win-win opportunities while respecting each other’s individual interests.</span></span></span></span></li>
|
|||
|
|
<li><span><span><span><span>We empower leaders to excel.</span></span></span></span></li>
|
|||
|
|
<li><span><span><span><span>Our roadmap for this journey is the Communities of Excellence Framework.</span></span></span></span></li>
|
|||
|
|
</ul>
|
|||
|
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|
|||
|
|
<h3><span><span><strong><span><span>Has your perception of the Baldrige community chan</span></span></strong><strong><span>ged <span>since you</span> served as <span>a Baldrige </span>examiner<span>? </span></span></strong></span></span></h3>
|
|||
|
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|
|||
|
|
<p><span><span><span><span>I’m not sure if my perception has changed, but I am constantly impressed and genuinely appreciate the commitment to the work I’ve seen being done by organizations and communities striving for excellence. The Baldrige community, including the Baldrige Performance Excellence Program, the Foundation for the Baldrige Award, Alliance for Performance Excellence regional and state member programs, Baldrige examiners, our Communities of Excellence 2026 board and faculty, AND everyday practitioners using the Baldrige Excellence Framework are so generous with their time and willingness to help. We wouldn’t be where we are without every single one of these groups of people. </span></span></span></span></p>
|
|||
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|
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|
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<hr>
|
|||
|
|
<h4><strong>Join us for our first-ever virtual conference! </strong></h4>
|
|||
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|
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|
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<div class="grid-row grid-gap">
|
|||
|
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<div class="grid-col-3">
|
|||
|
|
<figure class=" align-center nist-image" role="group">
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<img alt="The Quest for Excellence Conference April 3-6, 2022 - Register Today!" height="335" loading="lazy" src="/sites/default/files/images/2022/02/04/33rdquest-teaser.jpg" typeof="foaf:Image" width="180">
|
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</div>
|
|||
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<figcaption class="nist-image__caption"></figcaption>
|
|||
|
|
</figure>
|
|||
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|
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|
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|
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</div>
|
|||
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|
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|
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<div class="grid-col-9">
|
|||
|
|
<h2>Quest for Excellence® Conference</h2>
|
|||
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|
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<h4><strong>Monday, April 12–Thursday, April 15, 2021</strong></h4>
|
|||
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|
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|
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<p>The three-day virtual showcase will feature the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="c13344c9-c5e6-435a-80e9-45200c6d60da" href="/news-events/news/2019/11/six-health-care-nonprofit-and-education-organizations-win-baldrige-awards" title="Six Health Care, Nonprofit and Education Organizations Win Baldrige Awards for Performance Excellence">2019</a> and <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="e3cb66a2-eae2-4d9c-adab-86bac89f78f3" href="/news-events/news/2020/11/5-organizations-win-us-department-commerces-2020-baldrige-awards" title="5 Organizations Win U.S. Department of Commerce’s 2020 Baldrige Awards for Performance Excellence">2020</a> Award recipients, former recipients, pre-conference workshops, senior leader plenary sessions with live Q&A, more than 70+ on-demand concurrent sessions, conference keynote, and more!</p>
|
|||
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|
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|
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<h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="0d4033cc-dbd0-4348-afad-ac95406b7e4e" href="/baldrige/qe/register" title="Quest Registration">Registration Closes Today!</a> </h3>
|
|||
|
|
|
|||
|
|
<p><strong>Quest Registration Closes: April 8, 2021 at 5:00 p.m. ET</strong></p>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
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|
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<hr>
|
|||
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|
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</div>
|
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</div>
|
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<div
|
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class="nist-block"
|
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>
|
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|
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|
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<div class="nist-tags">
|
|||
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<a href="/blogrige-categories/award-process-events-and-training" hreflang="en">Award Process, Events, and Training</a>, <a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a> and <a href="/blogrige-categories/community" hreflang="en">Community</a></div>
|
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|
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|
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|
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>
|
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<h2
|
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class="nist-block__title"
|
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>About the author</h2>
|
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<div class="nist-field nist-field--label-hidden entity-reference">
|
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|
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<div class="nist-field__item">
|
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<article
|
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about="/blogs/blogrige/authors/christine-schaefer" class="nist-teaser"
|
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>
|
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|
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<div class="nist-teaser__image">
|
|||
|
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2017/10/25/Christine-Schaefer-2016.jpg?itok=5neDOeBx" width="100" height="100" alt="Picture of Christine Schaefer" typeof="foaf:Image" />
|
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</a>
|
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</div>
|
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</div>
|
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/christine-schaefer"><span>Christine Schaefer</span>
|
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|
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</a></h3>
|
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|
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|
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</header>
|
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|
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"><p>Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program.</p><p>She is a Phi Beta Kappa graduate of the University of Virginia, where she was an Echols Scholar and a double major, receiving highest distinction for her thesis in the interdisciplinary Political & Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on social and public policy issues. </p><p>When not working, she sits in traffic in one of the most congested regions of the country, receives consolation from her rescued beagles, writes poetry, practices hot yoga, and tries to cultivate a foundation for three kids to direct their own lifelong learning (and to PLEASE STOP YELLING at each other—after all, we'll never end wars if we can't even make peace at home!).</p></div>
|
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</div>
|
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</div>
|
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</article>
|
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|
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|
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|
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|
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<div
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class="views-element-container nist-block"
|
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>
|
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|
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|
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>Related posts</h2>
|
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<div><div class="js-view-dom-id-98bf71eeff7defd6bb75864c7c0a23ffc963ef5ba86c0f6af29c793c87b080ee">
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|
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about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
|
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>
|
|||
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|
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<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
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<header>
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
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</a></h3>
|
|||
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
|
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<article
|
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about="/blogs/blogrige/boost-innovation-your-work-thinking-poet" class="nist-teaser"
|
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>
|
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/04/Tucker-Bryant-blog.jpg?itok=gDhGrp2O" width="100" height="63" alt="Tucker Bryant speaks on a stage in front of an audience." typeof="foaf:Image" />
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<header>
|
|||
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/boost-innovation-your-work-thinking-poet"><span>Boost Innovation in Your Work—by Thinking Like a Poet</span>
|
|||
|
|
</a></h3>
|
|||
|
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<div class="nist-teaser__date">
|
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|
|
<div class="daterange"><time datetime="2025-02-04T12:00:00Z">February 4, 2025</time>
|
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</header>
|
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<div class="nist-teaser__content">
|
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|
|
<div class="text-with-summary"> Tucker Bryant is a Stanford-educated poet and entrepreneur. He’s also a former employee of technology behemoth Google, where he used his creative perspective to
|
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|
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|
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<article
|
|||
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
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|
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|
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|
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
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|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
|
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|
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|
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</header>
|
|||
|
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<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
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|
|||
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|
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|
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|
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|
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<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
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>Comments</h2>
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<section>
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<h2>Add new comment</h2>
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<form class="comment-comment-node-blog-form comment-form usa-form antibot" novalidate="novalidate" data-drupal-selector="comment-form" data-action="/comment/reply/node/1656111/comment_node_blog" action="/antibot" method="post" id="comment-form" accept-charset="UTF-8">
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<input data-drupal-default-value="Anonymous" data-drupal-selector="edit-name" type="text" id="edit-name" name="name" value="" size="30" maxlength="60" class="form-text usa-input" />
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<input data-drupal-selector="form-lar3ttfjn6e1lomns4eysurof2zudszstjjf0tscws8" type="hidden" name="form_build_id" value="form-lAr3TTFJN6E1LOMNs4eySuRof2zUdSzStJjf0Tscws8" class="usa-input" /><input data-drupal-selector="edit-comment-comment-node-blog-form" type="hidden" name="form_id" value="comment_comment_node_blog_form" class="usa-input" /><input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" class="usa-input" /><div class="field--type-text-long field--name-comment-body field--widget-text-textarea js-form-wrapper form-wrapper" data-drupal-selector="edit-comment-body-wrapper" id="edit-comment-body-wrapper"> <div class="js-text-format-wrapper js-form-item form-item">
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Comment
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<textarea class="js-text-full text-full form-textarea required usa-textarea resize-vertical" data-entity_embed-host-entity-langcode="en" data-media-embed-host-entity-langcode="en" data-drupal-selector="edit-comment-body-0-value" id="edit-comment-body-0-value" name="comment_body[0][value]" rows="5" cols="60" placeholder="" required="required" aria-required="true"></textarea>
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CAPTCHA
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<input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="652175246" class="usa-input" /><input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="735t84ekoPeqeIfy8rdi8yanatNIlHuc7igyOys4z3M" class="usa-input" /><div class="captcha__image-wrapper js-form-wrapper form-wrapper" data-drupal-selector="edit-captcha-image-wrapper" id="edit-captcha-image-wrapper"><img data-drupal-selector="edit-captcha-image" src="/image-captcha-generate/652175246/1741082203" width="180" height="60" alt="Image CAPTCHA" title="Image CAPTCHA" loading="lazy" typeof="foaf:Image" />
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<em>Please be respectful when posting comments. We will post all comments without editing as long as they are appropriate for a public, family friendly website, are on topic and do not contain profanity, personal attacks, misleading or false information/accusations or promote specific commercial products, services or organizations. Comments that violate our comment policy or include links to non-government organizations/web pages will not be posted.</em>
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</div>
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<aside class="nist-page__region nist-page__region--sidebar-second tablet-lg:grid-col-4">
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|
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<div
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class="nist-block"
|
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>
|
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<div>
|
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<div about="/blogs/blogrige">
|
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<div
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class="views-exposed-form usa-form filters nist-block" novalidate="novalidate" data-drupal-selector="views-exposed-form-search-blog-blogrige-search-page"
|
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class="nist-block__title"
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>Search</h2>
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Put exact phrase in quotes (e.g., "Quest conference")
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|
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<div
|
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class="nist-block no-print"
|
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>
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<h2
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class="nist-block__title"
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<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?topic_id=USNIST_29" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a></div>
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<option data-url="/blogrige-categories/insights-road-performance-excellence">Insights on the Road to Performance Excellence</option>
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<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
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<p>The Baldrige Program offers a comprehensive and proven leadership and management <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a> that focuses on results in all areas of your organization. Learn more about the <a href="https://www.nist.gov/baldrige">Baldrige Program</a>, the <a href="https://www.nist.gov/baldrige/products-services">products and services</a> available to help your organization succeed, and how to <a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a> using the Baldrige framework.</p>
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<p>If you have any questions about Blogrige, please contact Baldrige Customer Service at <span class="spamspan"><span class="u">baldrige</span> [at] <span class="d">nist.gov</span><span class="t"> (baldrige[at]nist[dot]gov)</span></span>.</p>
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<p>The views presented here are those of the author and do not necessarily represent the views or policies of NIST.</p></div>
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