1398 lines
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1398 lines
99 KiB
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<meta name="description" content="Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program" />
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<meta property="og:description" content="Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program" />
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<meta property="article:published_time" content="2017-10-25T07:52-04:00" />
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<title>Christine Schaefer | NIST</title>
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Skip to main content
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<!-- nist-index-ignore-start -->
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<section data-elastic-exclude class="usa-banner" aria-label="Official government website">
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</div>
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<div class="grid-col-fill tablet:grid-col-auto">
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<p class="usa-banner__header-text">An official website of the United States government</p>
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<p class="usa-banner__header-action" aria-hidden="true">Here’s how you know</p>
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<span class="usa-banner__button-text">Here’s how you know</span>
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<div class="usa-banner__guidance tablet:grid-col-6">
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<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true">
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<div class="usa-media-block__body">
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<p>
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<strong>Official websites use .gov</strong>
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<br/>
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A <strong>.gov</strong> website belongs to an official government organization in the United States.
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<div class="usa-banner__guidance tablet:grid-col-6">
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<img class="usa-banner__icon usa-media-block__img" src="/libraries/nist-component-library/dist/img/icon-https.svg" role="img" alt="" aria-hidden="true">
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<div class="usa-media-block__body">
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<p>
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<strong>Secure .gov websites use HTTPS</strong>
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<br/>
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A <strong>lock</strong> ( <span class="icon-lock">
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<svg xmlns="http://www.w3.org/2000/svg" width="52" height="64" viewbox="0 0 52 64" class="usa-banner__lock-image" role="img" aria-labelledby="banner-lock-title banner-lock-description" focusable="false">
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</span>
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) or <strong>https://</strong> means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
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</p>
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</div>
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</div>
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<p class="nist-print-header__url">https://www.nist.gov/blogs/blogrige/authors/christine-schaefer</p>
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<img class="nist-print-header__logo" width="289" height="38" src="/libraries/nist-component-library/dist/img/logo/nist_logo_sidestack.svg" alt="National Institute of Standards and Technology" />
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<a href="/" title="National Institute of Standards and Technology" aria-label="Home">
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</a>
|
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</h2>
|
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<div class="nist-blog-header__tagline">
|
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<p class="text">The Official Baldrige Blog</p>
|
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|
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|
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</div>
|
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>
|
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<h1 class="nist-page__title">Christine Schaefer</h1>
|
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|
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</div>
|
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|
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|
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>
|
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<div><div class="js-view-dom-id-3cd6972a270937a81ce5ad7ca18f7342b1705cca5f5a0f0f9b00b7affaad268f">
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<div>
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<div class="nist-author-box">
|
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<div class="nist-author-box__image">
|
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<div class="entity-reference"> <img loading="lazy" src="/sites/default/files/styles/medium/public/images/2017/10/25/Christine-Schaefer-2016.jpg?itok=mrm6j-Ew" width="180" height="180" alt="Picture of Christine Schaefer" typeof="foaf:Image" />
|
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|
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|
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|
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<div class="nist-author-box__content">
|
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<div class="text-with-summary"><p>Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program.</p><p>She is a Phi Beta Kappa graduate of the University of Virginia, where she was an Echols Scholar and a double major, receiving highest distinction for her thesis in the interdisciplinary Political & Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on social and public policy issues. </p><p>When not working, she sits in traffic in one of the most congested regions of the country, receives consolation from her rescued beagles, writes poetry, practices hot yoga, and tries to cultivate a foundation for three kids to direct their own lifelong learning (and to PLEASE STOP YELLING at each other—after all, we'll never end wars if we can't even make peace at home!).</p></div>
|
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|
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|
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|
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|
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|
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|
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</div>
|
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|
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class="views-element-container nist-block"
|
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>
|
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|
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<div><div class="js-view-dom-id-8c595ac76b785acc17d68b2401e7c4bc1c308b6ea2e9b44a5c6b835f5bad141a">
|
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<div>
|
|||
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|
|||
|
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<article
|
|||
|
|
about="/blogs/blogrige/improving-education-baldrige-tips-get-started" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/improving-education-baldrige-tips-get-started" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/13/s1-12_edu.jpg?itok=XDoI8ByQ" width="100" height="75" alt="illustration of symbols of education, including chalkboard with math equation" typeof="foaf:Image" />
|
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|
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</a>
|
|||
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</div>
|
|||
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|
|||
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</div>
|
|||
|
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<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/improving-education-baldrige-tips-get-started"><span>Improving Education with Baldrige: Tips to Get Started</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2015-04-08T12:00:00Z">April 8, 2015</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Why is the Baldrige Excellence Framework beneficial for organizations in the education sector?
|
|||
|
|
|
|||
|
|
“Education organizations are by nature complex systems,”
|
|||
|
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|
|||
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</div>
|
|||
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|
|||
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</div>
|
|||
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</div>
|
|||
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</article>
|
|||
|
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</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/what-excites-juilliard-students-and-brain-surgeons-alike-insights-make-your" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/what-excites-juilliard-students-and-brain-surgeons-alike-insights-make-your" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/07/Geoff-Colvin.jpg?itok=WwgUeffh" width="100" height="100" alt="head shot of Geoff Colvin" typeof="foaf:Image" />
|
|||
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|
|||
|
|
</a>
|
|||
|
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</div>
|
|||
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|
|||
|
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</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/what-excites-juilliard-students-and-brain-surgeons-alike-insights-make-your"><span>What Excites Juilliard Students and Brain Surgeons Alike (Insights to Make Your Organization World-Class)</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2015-03-31T12:00:00Z">March 31, 2015</time>
|
|||
|
|
</div>
|
|||
|
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|
|||
|
|
</div>
|
|||
|
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Think you need gifted people in your organization to succeed? Or that sheer hard work is bound to deliver your desired results?
|
|||
|
|
|
|||
|
|
Either way, think again
|
|||
|
|
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/creating-organizational-scorecard-united-states-golf-association" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/creating-organizational-scorecard-united-states-golf-association" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/07/USGA-blog.jpg?itok=8N-yppis" width="100" height="100" alt="Image of USGA headquarters building with sky in background" typeof="foaf:Image" />
|
|||
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|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/creating-organizational-scorecard-united-states-golf-association"><span>Creating an Organizational Scorecard for the United States Golf Association</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2015-03-25T12:00:00Z">March 25, 2015</time>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Every year a new cohort of Baldrige Executive Fellows gains intensive knowledge about leading organizations to excellence through cross-sector, peer-to-peer
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/ritz-carlton-practices-building-world-class-service-culture" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/ritz-carlton-practices-building-world-class-service-culture" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/07/Ritz-Carlton-Credo-Card.png?itok=KF2f1_VF" width="100" height="100" alt="Image of Ritz-Carlton Credo Card" typeof="foaf:Image" />
|
|||
|
|
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/ritz-carlton-practices-building-world-class-service-culture"><span>Ritz-Carlton Practices for Building a World-Class Service Culture</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2015-03-16T12:00:00Z">March 16, 2015</time>
|
|||
|
|
</div>
|
|||
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|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> The Ritz-Carlton Hotel Company has long demonstrated an organizational culture based on strong customer service. It received the Malcolm Baldrige National
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/sustaining-educational-excellence-despite-challenges" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/sustaining-educational-excellence-despite-challenges" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/07/Iredell-Statesville-Schools_PDSA-classroom-example.jpg?itok=jB0DflI7" width="100" height="100" alt="photo of Iredell-Statesville schools PDSA classroom example" typeof="foaf:Image" />
|
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</a>
|
|||
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</div>
|
|||
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|
|||
|
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</div>
|
|||
|
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<div class="nist-teaser__content-wrapper">
|
|||
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/sustaining-educational-excellence-despite-challenges"><span>Sustaining Educational Excellence Despite Challenges</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2015-03-03T12:00:00Z">March 3, 2015</time>
|
|||
|
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</div>
|
|||
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|
|||
|
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</div>
|
|||
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|
|||
|
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</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> We have previously highlighted the continued progress in recent years of the Baldrige Award-winning Iredell-Statesville Schools (I-SS) of southwestern North
|
|||
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|
|||
|
|
</div>
|
|||
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|
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</div>
|
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</div>
|
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</article>
|
|||
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</div>
|
|||
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<div>
|
|||
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|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/community-focused-excellence-something-new-horizon" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/community-focused-excellence-something-new-horizon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/06/COE-2026-Logo.jpg?itok=NoHpI1wU" width="100" height="100" alt="COE 2026 logo" typeof="foaf:Image" />
|
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</a>
|
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</div>
|
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</div>
|
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/community-focused-excellence-something-new-horizon"><span>Community-Focused Excellence: Something New on the Horizon</span>
|
|||
|
|
</a></h3>
|
|||
|
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<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2015-02-19T12:00:00Z">February 19, 2015</time>
|
|||
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</div>
|
|||
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|
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</div>
|
|||
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|
|||
|
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</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> About five years ago, two former leaders of Baldrige Award-winning organizations had a friendly conversation at a backyard social event. The two American
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
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</div>
|
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</div>
|
|||
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</article>
|
|||
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</div>
|
|||
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<div>
|
|||
|
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|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/where-baldrige-makes-financial-services-better" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/where-baldrige-makes-financial-services-better" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/06/Elevations-Credit-Union.jpg?itok=-lc5uTAt" width="100" height="100" alt="two ECU employees share a laugh in a candid photo" typeof="foaf:Image" />
|
|||
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|
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|
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</a>
|
|||
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</div>
|
|||
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|
|||
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</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/where-baldrige-makes-financial-services-better"><span>Where Baldrige Makes Financial Services Better</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2015-02-10T12:00:00Z">February 10, 2015</time>
|
|||
|
|
</div>
|
|||
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|
|||
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|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Last year, two financial services organizations earned national recognition as Baldrige Award winners: Elevations Credit Union (ECU), headquartered in Boulder
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
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</div>
|
|||
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</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/what-do-ugly-holiday-sweaters-have-do-business-excellence" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/what-do-ugly-holiday-sweaters-have-do-business-excellence" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/07/December-2014-Profile-pic.jpg?itok=2ZAic_ly" width="100" height="100" alt="Christine wears a holiday sweater and holds a Baldrige framework booklet" typeof="foaf:Image" />
|
|||
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|
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|
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</a>
|
|||
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</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/what-do-ugly-holiday-sweaters-have-do-business-excellence"><span>What Do Ugly Holiday Sweaters Have to Do with Business Excellence?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2014-12-17T12:00:00Z">December 17, 2014</time>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> I love “ugly” holiday sweaters. Face it: many of you do, too. How else to explain the raging popularity of this wryly named commodity in recent years?
|
|||
|
|
|
|||
|
|
As I
|
|||
|
|
|
|||
|
|
</div>
|
|||
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|
|||
|
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</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/focus-quality-china-baldrige-examiner-shares-insights" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/focus-quality-china-baldrige-examiner-shares-insights" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/06/Miriam-Kmetzo-at-6th-Quality-Forum-in-Suzhou-China-Oct.-2014.jpg?itok=G3Sx7VlH" width="100" height="100" alt="Photo of Miriam Kmetzo speaking at 6th Quality Forum in Suzhou, China, October 2014" typeof="foaf:Image" />
|
|||
|
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|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
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|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/focus-quality-china-baldrige-examiner-shares-insights"><span>A Focus on Quality in China: A Baldrige Examiner Shares Insights</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2014-11-25T12:00:00Z">November 25, 2014</time>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> In late October, longtime Baldrige examiner Miriam Kmetzo traveled to Suzhou, China, to attend and speak at the 6th Quality Forum for Academics and Innovation
|
|||
|
|
|
|||
|
|
</div>
|
|||
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|
|||
|
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</div>
|
|||
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</div>
|
|||
|
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</article>
|
|||
|
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</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/tips-baldrige-award-winning-education-organizations" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/tips-baldrige-award-winning-education-organizations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/06/studentsinschooldrawing-e1413818416620.gif?itok=XpGoVijo" width="100" height="100" alt="Cartoon illustration of students drawing in school" typeof="foaf:Image" />
|
|||
|
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|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/tips-baldrige-award-winning-education-organizations"><span>Tips from Baldrige Award-Winning Education Organizations</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2014-11-04T12:00:00Z">November 4, 2014</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> I’ve compiled the following tips from interviews of presenters at the Baldrige Program’s 26 th Annual Quest for Excellence® conference.
|
|||
|
|
|
|||
|
|
How to Use the
|
|||
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|
|||
|
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</div>
|
|||
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|
|||
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</div>
|
|||
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</div>
|
|||
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|
|||
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<h4 id="pagination-heading" class="visually-hidden">Pagination</h4>
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<li class="pager__item pager__item--ellipsis" role="presentation">…</li>
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<div
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class="views-exposed-form usa-form filters nist-block" novalidate="novalidate" data-drupal-selector="views-exposed-form-search-blog-blogrige-search-page"
|
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>
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<h2
|
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class="nist-block__title"
|
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|
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>Search</h2>
|
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|
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|
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<form action="/blogs/blogrige/search" method="get" id="views-exposed-form-search-blog-blogrige-search-page" accept-charset="UTF-8" class="usa-form">
|
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<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-k js-form-item-k form-no-label">
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<div id="edit-k--description" class="description help-block">
|
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|
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Put exact phrase in quotes (e.g., "Quest conference")
|
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</div>
|
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</div>
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<p>The Baldrige Program offers a comprehensive and proven leadership and management <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a> that focuses on results in all areas of your organization. Learn more about the <a href="https://www.nist.gov/baldrige">Baldrige Program</a>, the <a href="https://www.nist.gov/baldrige/products-services">products and services</a> available to help your organization succeed, and how to <a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a> using the Baldrige framework.</p>
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