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|
|
|
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|
|
<div class="usa-overlay"></div>
|
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<header class="usa-header nist-header--www nist-header--minimal" role="banner">
|
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<div class="usa-navbar">
|
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<div class="usa-logo flex-fill">
|
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|
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<a href="/" title="National Institute of Standards and Technology" aria-label="Home">
|
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|
|
<img src="/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px" />
|
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|
|
</a>
|
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|
|
</div>
|
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|
|
<div class="usa-header__right grid-row flex-auto">
|
|||
|
|
<div class="grid-col-fill nist-header__search-group">
|
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|
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|
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|
|
<form class="usa-search usa-search--small"
|
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|
|
accept-charset="UTF-8"
|
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|
|
action="/search"
|
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id="search_form"
|
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|
method="get">
|
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|
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<div role="search">
|
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<label class="usa-sr-only" for="search-form">Search NIST</label>
|
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<input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128">
|
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<button class="usa-button" type="submit"><img src="/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button>
|
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|
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</div>
|
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</form>
|
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</div>
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<div class="grid-col-auto padding-left-1">
|
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<button class="usa-menu-btn">Menu</button>
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</div>
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</div>
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</div>
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<nav aria-label="Primary navigation" class="usa-nav">
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<div class="usa-nav__inner">
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<button class="usa-nav__close">Close</button>
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<ul class="usa-nav__primary usa-accordion">
|
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<li class="usa-nav__primary-item">
|
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<a class="usa-nav__link" href="/publications">Publications</a>
|
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</li>
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<li class="usa-nav__primary-item">
|
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-2"><span>What We Do</span></button>
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<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
|
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<a href="/topics" class="usa-nav__link">All Topics</a>
|
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<a href="/advanced-communications" class="usa-nav__link">Advanced communications</a>
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<a href="/artificial-intelligence" class="usa-nav__link">Artificial intelligence</a>
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<a href="/bioscience" class="usa-nav__link">Bioscience</a>
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<a href="/buildings-construction" class="usa-nav__link">Buildings and construction</a>
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<a href="/chemistry" class="usa-nav__link">Chemistry</a>
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|
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<a href="/cybersecurity" class="usa-nav__link">Cybersecurity</a>
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<a href="/electronics" class="usa-nav__link">Electronics</a>
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<a href="/energy" class="usa-nav__link">Energy</a>
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<a href="/environment" class="usa-nav__link">Environment</a>
|
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<a href="/fire" class="usa-nav__link">Fire</a>
|
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<li class="usa-nav__submenu-item">
|
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<a href="/forensic-science" class="usa-nav__link">Forensic science</a>
|
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<a href="/health" class="usa-nav__link">Health</a>
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|
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<a href="/information-technology" class="usa-nav__link">Information technology</a>
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<li class="usa-nav__submenu-item">
|
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<a href="/infrastructure" class="usa-nav__link">Infrastructure</a>
|
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<li class="usa-nav__submenu-item">
|
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<a href="/manufacturing" class="usa-nav__link">Manufacturing</a>
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/materials" class="usa-nav__link">Materials</a>
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a>
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</li>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<li class="usa-nav__submenu-item">
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<a href="/metrology" class="usa-nav__link">Metrology</a>
|
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|
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</li>
|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/nanotechnology" class="usa-nav__link">Nanotechnology</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/neutron-research" class="usa-nav__link">Neutron research</a>
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|
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</li>
|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/performance-excellence" class="usa-nav__link">Performance excellence</a>
|
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|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/physics" class="usa-nav__link">Physics</a>
|
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|
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</li>
|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/public-safety" class="usa-nav__link">Public safety</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/quantum-information-science" class="usa-nav__link">Quantum information science</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/resilience" class="usa-nav__link">Resilience</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/standards" class="usa-nav__link">Standards</a>
|
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|
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</li>
|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/transportation" class="usa-nav__link">Transportation</a>
|
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|
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</li>
|
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|
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</ul>
|
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|
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</div>
|
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|
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</div>
|
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|
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</div>
|
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|
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</li>
|
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|
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<li class="usa-nav__primary-item">
|
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|
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs & Major Programs</span></button>
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<div id="primary_menu-3" class="usa-nav__submenu usa-megamenu">
|
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|
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<div class="grid-row">
|
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<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
|
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|
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</li>
|
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|
|
<li class="usa-nav__submenu-item">
|
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|
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<a href="/laboratories" class="usa-nav__link">Laboratories</a>
|
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|
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<ul class="usa-nav__submenu-list">
|
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|
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<li>
|
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|
|
<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
|
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|
|
</li>
|
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|
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<li>
|
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|
|
<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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|
|
<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
|
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|
|
</li>
|
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|
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<li>
|
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|
|
<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
|
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|
|
</li>
|
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|
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</ul>
|
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|
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</li>
|
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|
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<li class="usa-nav__submenu-item">
|
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<a href="/user-facilities" class="usa-nav__link">User Facilities</a>
|
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<ul class="usa-nav__submenu-list">
|
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|
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<li>
|
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|
|
<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
|
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|
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</li>
|
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|
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</ul>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/laboratories/projects-programs" class="usa-nav__link">Research Projects</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools & Instruments</a>
|
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</li>
|
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|
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<li class="usa-nav__submenu-item">
|
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<a href="/major-programs" class="usa-nav__link">Major Programs</a>
|
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<ul class="usa-nav__submenu-list">
|
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|
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<li>
|
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|
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<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/spo" class="usa-nav__link">Special Programs Office</a>
|
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|
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</li>
|
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|
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<li>
|
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|
|
<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
|
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|
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</li>
|
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|
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</ul>
|
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|
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</li>
|
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|
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</ul>
|
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|
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</div>
|
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|
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</div>
|
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</div>
|
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</li>
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<li class="usa-nav__primary-item">
|
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services & Resources</span></button>
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<div id="primary_menu-4" class="usa-nav__submenu usa-megamenu">
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<div class="grid-row">
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<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<li class="usa-nav__submenu-item">
|
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<a href="/content/standards-measurements" class="usa-nav__link">Standards and Measurements</a>
|
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|
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<ul class="usa-nav__submenu-list">
|
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|
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<li>
|
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|
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<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
|
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|
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</li>
|
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|
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<li>
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|
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<a href="/nist-quality-system" class="usa-nav__link">Quality System</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
|
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|
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</li>
|
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|
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<li>
|
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<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
|
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|
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</li>
|
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|
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<li>
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|
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<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
|
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|
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</li>
|
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|
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</ul>
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</li>
|
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<li class="usa-nav__submenu-item">
|
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<a href="/services-resources/software" class="usa-nav__link">Software</a>
|
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|
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</li>
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/data" class="usa-nav__link">Data</a>
|
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|
|
<ul class="usa-nav__submenu-list">
|
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|
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<li>
|
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|
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<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
|
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|
|
</li>
|
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|
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<li>
|
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|
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<a href="https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
|
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|
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</li>
|
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</ul>
|
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</li>
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<li class="usa-nav__submenu-item">
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<a href="https://shop.nist.gov/" class="usa-nav__link">Storefront</a>
|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/tpo" class="usa-nav__link">License & Patents</a>
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</li>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a>
|
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|
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</li>
|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/nist-research-library" class="usa-nav__link">NIST Research Library</a>
|
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</li>
|
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|
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</ul>
|
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|
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</div>
|
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</div>
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</div>
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</li>
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<li class="usa-nav__primary-item">
|
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News & Events</span></button>
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<div id="primary_menu-5" class="usa-nav__submenu usa-megamenu">
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<div class="grid-row">
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<li class="usa-nav__submenu-item">
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<a href="/news-events/news" class="usa-nav__link">News</a>
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</li>
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<li class="usa-nav__submenu-item">
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<a href="/news-events/events" class="usa-nav__link">Events</a>
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</li>
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<li class="usa-nav__submenu-item">
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<h1 class="nist-page__title">Good Governance: 10 Baldrige Questions for Your Board of Directors</h1>
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<div class="daterange"><time datetime="2013-10-31T12:00:00Z">October 31, 2013</time>
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<span>By: </span>
|
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<a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en">Christine Schaefer</a>
|
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<span class="nist-image__credit-label">Credit:</span>
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Clipart.com
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<p><a href="http://www.washingtonpost.com/blogs/wonkblog/wp/2013/09/09/how-the-cult-of-shareholder-value-wrecked-american-business/"><em>Washington Post</em> business columnist Steven Pearlstein and others have written</a> about the problem of an excessive and short-sighted focus by many business leaders today on stock values for shareholders.</p>
|
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<p>But what about the role of corporate governance boards? Aren’t members of a board of directors obliged to take a longer-term view of company management and performance results? Aren’t they expected to help ensure their organization’s future sustainability, in part by creating and balancing value for <em>all</em> customers and stakeholders?</p>
|
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<p>As governance board members of Baldrige Award-winning organizations have affirmed, those boards that embrace the role of ensuring responsible governance and leadership of their organizations are likely to find the <a href="https://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfm"><em>Baldrige Excellence Framework </em>booklet (which includes the Criteria for Performance Excellence</a>) an essential tool in this endeavor, regardless of the sector or size of the organization.</p>
|
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<p>The “Governance and Societal Responsibilities” section of the Baldrige Criteria (item 1.2) provides a board of directors with self-assessment questions divided into three topic areas: organizational governance, legal and ethical behavior, and societal responsibilities and support of key communities. The first area addresses how the organization achieves accountability for management actions, fiscal accountability, transparency in operations, independence and effectiveness of audits, protection of stakeholder and stockholder interests, and succession planning for senior leaders.</p>
|
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<p>The next questions (also Criteria requirements) guide the board of directors to determine whether it has an effective approach to leadership performance evaluation and improvement, legal and ethical behavior, fulfillment of responsibilities, and support to key communities. For example, the Criteria ask how the organization considers societal well-being and benefit in its strategy and daily operations—including its contributions to the environmental, social, and economic systems in which the organization resides and from which it benefits.</p>
|
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<p>To help boards of directors get started using the Criteria for Performance Excellence, the Baldrige Program has long offered a free resource: <a href="https://www.nist.gov/baldrige/publications/baldrige_perspective.cfm">A Baldrige Perspective for the Board of Directors</a> (downloadable PDF). Following are ten sample questions (spanning all seven categories of the Criteria for Performance Excellence) that can help a board of directors begin to assess the performance of the organization and target areas for improvement:<br>
|
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</p>
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<ol>
|
|||
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<li><strong> How does your organization address risks and anticipate public concerns with its products and operations? </strong>(Category 1, Leadership)</li>
|
|||
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<li><strong>How does your organization promote and ensure ethical behavior in everything it does? </strong>(Category 1, Leadership)</li>
|
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<li>
|
|||
|
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<div><strong>How does your organization ensure that its strategic planning addresses long-term sustainability, major shifts in markets or the regulatory environment, and its unique strengths, weaknesses, opportunities, and threats? </strong>(Category 2, Strategic Planning)</div>
|
|||
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</li>
|
|||
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<li>
|
|||
|
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<div><strong>What does your organization do to gain new customers and to build relationships with existing ones; specifically, what does your organization do to increase its customers’ loyalty and encourage them to return? </strong>(Category 3, Customer Focus)</div>
|
|||
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</li>
|
|||
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|
|||
|
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<div><strong>Is there an effective process in place to review organizational performance and, based on the findings, to prioritize improvements and designate areas for innovations? </strong>(Category 4, Measurement, Analysis, and Knowledge Management)</div>
|
|||
|
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</li>
|
|||
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<li>
|
|||
|
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<div><strong>Does your organization have a process for career progression for members of your workforce, as well as a succession plan for leadership and management positions; are they effective? </strong>(Category 5, Workforce Focus)</div>
|
|||
|
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</li>
|
|||
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<li>
|
|||
|
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<div><strong>Does your organization have a systematic approach for designing its processes to meet key requirements (e.g., new technology, cycle time, productivity, and cost control); are there measures (including in-process measures) and a systematic approach for managing and improving these processes? </strong>(Category 6, Operations Focus)</div>
|
|||
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</li>
|
|||
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<li>
|
|||
|
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<div><strong>Does your organization have a process in place to ensure that operations continue if there is an emergency (e.g., a weather-related, local, or national emergency)? </strong>(Category 6, Operations Focus)</div>
|
|||
|
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</li>
|
|||
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<li>
|
|||
|
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<div><strong>What are your organization’s results for measures of product and process performance that are important to your customers, and how do they compare with the results of competitors or similar organizations? </strong>(Category 7, Results)</div>
|
|||
|
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</li>
|
|||
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<li>
|
|||
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<div><strong>What are your organization’s results for measures of financial and marketplace performance, and how do they compare with the results of competitors or similar organizations?</strong> (Category 7, Results)</div>
|
|||
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</li>
|
|||
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</ol>
|
|||
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<p>Can your board members and/or your organization’s senior leaders answer these questions? If not, your organization may have gaps requiring your attention. Check out related posts on Blogrige on how to prepare to conduct a Baldrige self-assessment: <em>“</em><a href>Baldrige Self-Assessment: Seven Ways to Get Started</a><em>” and “</em><a href="https://www.nist.gov/blogs/blogrige/baldrige-self-assessment-seven-steps-full-examination">Baldrige Self-Assessment: Seven Steps for a Full Examination</a><em>.”</em></p>
|
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<p>And if you serve on the board of directors of a business or nonprofit organization—whether a corporate governance board, a professional association advisory board, or a school board—please continue to share with us how you have used the Baldrige framework to guide the organization to improve its performance and excel.</p>
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<article
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about="/blogs/blogrige/authors/christine-schaefer" class="nist-teaser"
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>
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<div class="nist-teaser__image">
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<div class="entity-reference"> <a href="/blogs/blogrige/authors/christine-schaefer" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2017/10/25/Christine-Schaefer-2016.jpg?itok=5neDOeBx" width="100" height="100" alt="Picture of Christine Schaefer" typeof="foaf:Image" />
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/christine-schaefer"><span>Christine Schaefer</span>
|
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</a></h3>
|
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</header>
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<div class="nist-teaser__content">
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<div class="text-with-summary"><p>Christine Schaefer is a longtime staff member of the Baldrige Performance Excellence Program (BPEP). Her work has focused on producing BPEP publications and communications. She also has been highly involved in the Baldrige Award process, Baldrige examiner training, and other offerings of the program.</p><p>She is a Phi Beta Kappa graduate of the University of Virginia, where she was an Echols Scholar and a double major, receiving highest distinction for her thesis in the interdisciplinary Political & Social Thought Program. She also has a master's degree from Georgetown University, where her studies and thesis focused on social and public policy issues. </p><p>When not working, she sits in traffic in one of the most congested regions of the country, receives consolation from her rescued beagles, writes poetry, practices hot yoga, and tries to cultivate a foundation for three kids to direct their own lifelong learning (and to PLEASE STOP YELLING at each other—after all, we'll never end wars if we can't even make peace at home!).</p></div>
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|
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|
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>Related posts</h2>
|
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<div><div class="js-view-dom-id-dc66906018433e1d97f6a49c01ec5f498a9d548880b306160156c47a945f0214">
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<article
|
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about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
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>
|
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|
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<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
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|
|||
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
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|
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<div class="nist-teaser__date">
|
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<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
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|
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|
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<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
|
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</a>
|
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|
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<header>
|
|||
|
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
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<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
|
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|
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</header>
|
|||
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<div class="nist-teaser__content">
|
|||
|
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<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
|
|||
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|
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</div>
|
|||
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|
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<article
|
|||
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about="/blogs/blogrige/happy-holidays-2024" class="nist-teaser"
|
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>
|
|||
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<div class="nist-teaser__image">
|
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<div class="entity-reference"> <a href="/blogs/blogrige/happy-holidays-2024" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2024/12/13/Happy-Holidays-2024.png?itok=Rvt_jB0L" width="100" height="63" alt="Happy Holidays on a snowflake background." typeof="foaf:Image" />
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<header>
|
|||
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<h3 class="nist-teaser__title"><a href="/blogs/blogrige/happy-holidays-2024"><span>Happy Holidays 2024</span>
|
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</a></h3>
|
|||
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<div class="nist-teaser__date">
|
|||
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<div class="daterange"><time datetime="2024-12-17T12:00:00Z">December 17, 2024</time>
|
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|
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<div class="nist-teaser__content">
|
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<div class="text-with-summary"> Happy Holidays from your friends at the Baldrige Program.
|
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|
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>Comments</h2>
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