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</div>
|
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|
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|
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|
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<div class="usa-overlay"></div>
|
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<header class="usa-header nist-header--www nist-header--minimal" role="banner">
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<div class="usa-navbar">
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<div class="usa-logo flex-fill">
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<a href="/" title="National Institute of Standards and Technology" aria-label="Home">
|
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<img src="/libraries/nist-component-library/dist/img/logo/logo.svg" alt="National Institute of Standards and Technology" width="300px" height="80px" />
|
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</a>
|
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</div>
|
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<div class="usa-header__right grid-row flex-auto">
|
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<div class="grid-col-fill nist-header__search-group">
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<form class="usa-search usa-search--small"
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accept-charset="UTF-8"
|
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action="/search"
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id="search_form"
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method="get">
|
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<div role="search">
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<label class="usa-sr-only" for="search-form">Search NIST</label>
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<input class="usa-input" id="search-form" type="search" name="s" placeholder="Search NIST" required="" maxlength="128">
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<button class="usa-button" type="submit"><img src="/libraries/nist-component-library/dist/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search"></button>
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<div class="grid-col-auto padding-left-1">
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<button class="usa-menu-btn">Menu</button>
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<nav aria-label="Primary navigation" class="usa-nav">
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<ul class="usa-nav__primary usa-accordion">
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-2"><span>What We Do</span></button>
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<a href="/topics" class="usa-nav__link">All Topics</a>
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<a href="/energy" class="usa-nav__link">Energy</a>
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<a href="/fire" class="usa-nav__link">Fire</a>
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<a href="/forensic-science" class="usa-nav__link">Forensic science</a>
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<a href="/information-technology" class="usa-nav__link">Information technology</a>
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<a href="/infrastructure" class="usa-nav__link">Infrastructure</a>
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<a href="/manufacturing" class="usa-nav__link">Manufacturing</a>
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<a href="/materials" class="usa-nav__link">Materials</a>
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<a href="/mathematics-statistics" class="usa-nav__link">Mathematics and statistics</a>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="/metrology" class="usa-nav__link">Metrology</a>
|
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</li>
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<a href="/nanotechnology" class="usa-nav__link">Nanotechnology</a>
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<li class="usa-nav__submenu-item">
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<a href="/neutron-research" class="usa-nav__link">Neutron research</a>
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<li class="usa-nav__submenu-item">
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<a href="/performance-excellence" class="usa-nav__link">Performance excellence</a>
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<a href="/physics" class="usa-nav__link">Physics</a>
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<a href="/public-safety" class="usa-nav__link">Public safety</a>
|
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<li class="usa-nav__submenu-item">
|
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<a href="/quantum-information-science" class="usa-nav__link">Quantum information science</a>
|
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<li class="usa-nav__submenu-item">
|
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<a href="/resilience" class="usa-nav__link">Resilience</a>
|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/standards" class="usa-nav__link">Standards</a>
|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/transportation" class="usa-nav__link">Transportation</a>
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</li>
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</ul>
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</div>
|
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</div>
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</div>
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</li>
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<li class="usa-nav__primary-item">
|
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-3"><span>Labs & Major Programs</span></button>
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<div id="primary_menu-3" class="usa-nav__submenu usa-megamenu">
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<div class="grid-row">
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<div class="tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
|
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|
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</li>
|
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|
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<li class="usa-nav__submenu-item">
|
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|
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<a href="/laboratories" class="usa-nav__link">Laboratories</a>
|
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<ul class="usa-nav__submenu-list">
|
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|
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<li>
|
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|
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<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
|
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|
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</li>
|
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<li>
|
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|
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<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
|
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
|
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|
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</li>
|
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|
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</ul>
|
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|
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</li>
|
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="/user-facilities" class="usa-nav__link">User Facilities</a>
|
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<ul class="usa-nav__submenu-list">
|
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<li>
|
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<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
|
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|
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<li>
|
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<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
|
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|
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</ul>
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<li class="usa-nav__submenu-item">
|
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<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
|
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|
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/laboratories/projects-programs" class="usa-nav__link">Research Projects</a>
|
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|
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<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools & Instruments</a>
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</li>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<a href="/major-programs" class="usa-nav__link">Major Programs</a>
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|
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<li>
|
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<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
|
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|
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<li>
|
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<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
|
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|
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</li>
|
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<li>
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<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
|
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|
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</li>
|
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<li>
|
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<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
|
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</li>
|
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<li>
|
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<a href="/spo" class="usa-nav__link">Special Programs Office</a>
|
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</li>
|
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<li>
|
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|
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<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
|
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|
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</li>
|
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|
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</ul>
|
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</li>
|
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</ul>
|
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</div>
|
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</div>
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<li class="usa-nav__primary-item">
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-4"><span>Services & Resources</span></button>
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<div class="grid-row">
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<li class="usa-nav__submenu-item">
|
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<a href="/content/standards-measurements" class="usa-nav__link">Standards and Measurements</a>
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<ul class="usa-nav__submenu-list">
|
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<li>
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<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
|
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</li>
|
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<li>
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<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
|
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<li>
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<a href="/nist-quality-system" class="usa-nav__link">Quality System</a>
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<li>
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<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
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|
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</li>
|
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|
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<li>
|
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|
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<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
|
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|
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<li>
|
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|
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<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
|
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|
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</li>
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<li>
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<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
|
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</li>
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<li>
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<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
|
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</li>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="/services-resources/software" class="usa-nav__link">Software</a>
|
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<li class="usa-nav__submenu-item">
|
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<a href="/data" class="usa-nav__link">Data</a>
|
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<ul class="usa-nav__submenu-list">
|
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<li>
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<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
|
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|
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</li>
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<li>
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|
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<a href="https://nvd.nist.gov/" class="usa-nav__link">National Vulnerability Database</a>
|
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</li>
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<li>
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<a href="/pml/productsservices/physical-reference-data" class="usa-nav__link">Physical Reference Data</a>
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</li>
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<li>
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<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
|
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</ul>
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<li class="usa-nav__submenu-item">
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<a href="https://shop.nist.gov/" class="usa-nav__link">Storefront</a>
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<a href="/tpo" class="usa-nav__link">License & Patents</a>
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</ul></div><div class="column-break tablet:grid-col-fill"><ul class="usa-nav__submenu-list">
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<li class="usa-nav__submenu-item">
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<a href="https://csrc.nist.gov/" class="usa-nav__link">Computer Security Resource Center (CSRC)</a>
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</li>
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<li class="usa-nav__submenu-item">
|
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<a href="/nist-research-library" class="usa-nav__link">NIST Research Library</a>
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</li>
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</ul>
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</div>
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</div>
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</li>
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<li class="usa-nav__primary-item">
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<button class="usa-accordion__button usa-nav__link" aria-expanded="false" aria-controls="primary_menu-5"><span>News & Events</span></button>
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<a href="/news-events/news" class="usa-nav__link">News</a>
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<a href="/news-events/events" class="usa-nav__link">Events</a>
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<h1 class="nist-page__title">Banking Reconceived</h1>
|
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<div class="daterange"><time datetime="2020-10-06T12:00:00Z">October 6, 2020</time>
|
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|
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|
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<span>By: </span>
|
|||
|
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<a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en">Harry Hertz “The Baldrige Cheermudgeon”</a>
|
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title="X.com" class="nist-social nist-social--x-gray">
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<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2020/10/05/banking-reconceived.jpg?itok=ps9PrQkc" width="960" height="600" alt="Frustrated man holding a cell phone listening to automated message saying "Call volumes are high, wait for extended hold!"" title="Call volumes are high, wait for extended hold!" typeof="foaf:Image" />
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|
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<div class="nist-image__credit">
|
|||
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<span class="nist-image__credit-label">Credit:</span>
|
|||
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|
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pathdoc/Shutterstock
|
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<p>People who know me always ask if I have a new, entertaining customer experience I would share. And while I have had several over the last year, none rose to the level of "entertainment" of my very recent (and still ongoing) banking experience. Don't worry, I have not been scammed out of any money. This is merely a tale of amusement and frustration. And it is an experience where many of you will be able to feel my pain.</p>
|
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|
|||
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<h3>Background</h3>
|
|||
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|
|||
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<p>I have had a savings account for many years at an FDIC-insured bank that offered relatively high yields. Like many of the high-yield banks, it is largely internet based with limited brick-and-mortar access. Recently, the bank has merged with a large national banking system; along with the "many benefits" I was now being offered, they lowered the current interest rate on my account to 0.01%. After many years, the time had come to move my money. </p>
|
|||
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<p>I opened an account at my new bank with a small deposit. I then contacted my old bank online and had to establish an external link to my new account to make a financial transfer. That required supplying account information and then verifying the amounts of two small (under $1) transfers which my old bank made to the new account. No problem; after a couple of days that task was easily completed. I tried closing the old account online, but that failed. You needed an exact dollar amount and since interest is accrued daily, I couldn't predict the exact amount. And I could foresee inadvertently leaving a few pennies in the old account and then getting billed a low balance service fee.</p>
|
|||
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|
|||
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<h3>Calling the Bank</h3>
|
|||
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|
|||
|
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<p>So I took a deep breath and called the old bank. My first attempt resulted in an automated response that call volume was high and I should use online banking or wait for an extended hold. Having no choice, I waited. After about ten minutes, I got an automated message that waits were still long, please call back...good-bye!</p>
|
|||
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|
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<p>I waited a day, took a deeper breath, and called back. Pleasant surprise, I was connected with a representative pretty quickly. I explained that I wanted to close my account and transfer the balance to the bank I recently established for external transfer on my account. The agent told me that I would have to verify my identity by answering a few questions. First question: in which of these cities did I attend college? Her multiple choices were all in the mid-west, where I never went to school. So, my answer was none of the cities. She said her system was very slow today and she was awaiting verification. After a few minutes, she told me I would have to be transferred to a verification specialist. That resulted in a ten minute hold. </p>
|
|||
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|
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<p>Joy, the specialist, introduced herself and asked me first for the new bank routing and account number for the transfer. I told her it was the account already set up for external transfer and repeated the information. Then, I had to verify my home and mobile phone numbers. Next she emailed me a code that I had to repeat back to her. Having successfully passed that hurdle, Joy told me to hang up and she would call me back in a few minutes if everything matched up properly. If I didn't get a call, it meant I would have to go to one of their (not very convenient) physical locations and present identity evidence. Fortunately, about 5 minutes later she called back.</p>
|
|||
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|
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<p>First, she asked me for her name. Luckily, I remembered it was Joy from her initial introduction. Then she asked me again for the new bank routing and account numbers, which I reminded her I had already answered and they were also on file in my profile. I just answered anyway to save time and anguish. Finally, she initiated the transfer, which should be reflected in my accounts at both banks in 2-3 business days. I asked for a confirmation number and was told they don't have confirmation numbers, but that everything was documented in my file. I asked how I can access that file and was told I could call back in 24 hours and ask them to confirm the transaction information back to me. I asked if I would have to verify my identity. Of course, for my protection, the answer was "yes." Total elapsed time since I spoke to the first bank representative, one hour.</p>
|
|||
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|
|||
|
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<p>It is now one business day later and I have not had the energy to call back. I am waiting for 2-3 business days to pass and check online.</p>
|
|||
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|
|||
|
|
<h3>Retail Banking Customer Satisfaction</h3>
|
|||
|
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|
|||
|
|
<p>I wondered if my experience was an anomaly. A little research turned up the <a href="https://www.jdpower.com/business/press-releases/2019-us-retail-banking-satisfaction-study">J.D. Power 2019 U.S. Retail Banking Satisfaction Study</a>. Some of the significant conclusions were:</p>
|
|||
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|
|||
|
|
<ul><li>A decade after the financial crisis, the industry's reputation has not yet returned to pre-crisis levels.</li>
|
|||
|
|
<li>Customer perceptions are that service quality has improved over the last ten years, however customers perceive that bank reputation and customer-driven focus have declined.</li>
|
|||
|
|
<li><strong>Customer satisfaction with problem resolution and telephone customer service have declined</strong><em>.</em></li>
|
|||
|
|
</ul><h3>Banking Reconceived</h3>
|
|||
|
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|
|||
|
|
<p>With that data in hand, I would like to recommend the introductory <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="8a100b91-e1be-46aa-9365-bb9d4107e50f" href="/baldrige/products-services/baldrige-excellence-builder" title="Baldrige Excellence Builder">Baldrige Excellence Builder</a> to my (former) bank. I can't think of any questions in the <a href="https://www.nist.gov/baldrige/baldrige-criteria-commentary#customer-engagement">Customer Engagement</a> item (Item 3.2) that they could answer without feeling embarrassed. Just to give a few examples:</p>
|
|||
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|
|||
|
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<ul><li>How do you build and manage customer relationships?</li>
|
|||
|
|
<li>How do you enable customers to seek information and support?</li>
|
|||
|
|
<li>How do you determine customer satisfaction, dissatisfaction, and engagement?</li>
|
|||
|
|
<li>How do you use voice-of-the-customer and market data and information?</li>
|
|||
|
|
</ul><p>While you ponder those questions for your personal service providers, I have one request to make. Wish me luck that my banking experience will now have a happy ending!<br>
|
|||
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</p>
|
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<hr><div class="grid-row grid-gap">
|
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<div class="grid-col-3">
|
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<div class="align-center nist-image">
|
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|
<img loading="lazy" src="/sites/default/files/styles/960_x_960_limit/public/images/2018/12/14/2019-2020-baldrige-excellence-framework-cover.jpg?itok=jpscXFFP" width="224" height="288" alt="2019-2020 Baldrige Excellence Framework Business/Nonprofit cover artwork" title="2019-2020 Baldrige Excellence Framework Business/Nonprofit cover" typeof="foaf:Image">
|
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|
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</div>
|
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</div>
|
|||
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|
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<div class="grid-col-9">
|
|||
|
|
<h2>Baldrige Excellence Framework</h2>
|
|||
|
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|
|||
|
|
<p>The <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">Baldrige Excellence Framework</a> has empowered organizations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results.</p>
|
|||
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|
|||
|
|
<h3><a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework"><strong>Purchase your copy today!</strong></a></h3>
|
|||
|
|
|
|||
|
|
<p>Available versions: <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit">Business/Nonprofit</a>, <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education">Education</a>, and <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care">Health Care</a></p>
|
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</div>
|
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</div>
|
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<hr>
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</div>
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<div
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class="nist-block"
|
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>
|
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|||
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<div class="nist-tags">
|
|||
|
|
<a href="/blogrige-categories/baldrige-excellence-framework-criteria" hreflang="en">Baldrige Excellence Framework (Criteria)</a>, <a href="/blogrige-categories/sector-focused" hreflang="en">Sector Focused</a> and <a href="/blogrige-categories/self-assessing" hreflang="en">Self-Assessing</a></div>
|
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|
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|
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</div>
|
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<div
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class="nist-block"
|
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>
|
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<h2
|
|||
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class="nist-block__title"
|
|||
|
|
>About the author</h2>
|
|||
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|
|||
|
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<div class="nist-field nist-field--label-hidden entity-reference">
|
|||
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<div class="nist-field__items">
|
|||
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<div class="nist-field__item">
|
|||
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|
|||
|
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<article
|
|||
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about="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=A_2psdFg" width="71" height="100" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
|
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|
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</a>
|
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</div>
|
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|
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</div>
|
|||
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<div class="nist-teaser__content-wrapper">
|
|||
|
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/authors/harry-hertz-baldrige-cheermudgeon"><span>Harry Hertz “The Baldrige Cheermudgeon”</span>
|
|||
|
|
</a></h3>
|
|||
|
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
|
|||
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|
|||
|
|
<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
|||
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|
|||
|
|
<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
|
|||
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|
|||
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</div>
|
|||
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</div>
|
|||
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</article>
|
|||
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</div>
|
|||
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</div>
|
|||
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</div>
|
|||
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|
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|
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</div>
|
|||
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|
|||
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<div
|
|||
|
|
class="views-element-container nist-block"
|
|||
|
|
>
|
|||
|
|
|
|||
|
|
<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
|
>Related posts</h2>
|
|||
|
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|
|||
|
|
<div><div class="js-view-dom-id-23479173598af43903cb9339f7470b52f3587b6129fd8c98f56b48a201970268">
|
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<div>
|
|||
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|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/100-satisfaction-guaranteed" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/100-satisfaction-guaranteed" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/02/06/Satisfaction-Guaranteed.jpg?itok=ThnLiBh5" width="100" height="63" alt="A home with hurricane shutters next to a ladder." typeof="foaf:Image" />
|
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</a>
|
|||
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</div>
|
|||
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|
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</div>
|
|||
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<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/100-satisfaction-guaranteed"><span>100% Satisfaction Guaranteed</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-02-18T12:00:00Z">February 18, 2025</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> 100% satisfaction guaranteed. A simple statement. Easy to understand. But…. My story begins with Hurricane Milton, one of two tragic hurricanes to hit the west
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
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</div>
|
|||
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</div>
|
|||
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</article>
|
|||
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</div>
|
|||
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|
<div>
|
|||
|
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|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/More-Reasons-to-Apply-to-Be-2025-Examiner.jpg?itok=ot0YShWL" width="100" height="63" alt="Why Apply to be a 2025 Baldrige Examiner showing a man holding an iPad displaying the online application." typeof="foaf:Image" />
|
|||
|
|
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/more-reasons-apply-be-2025-baldrige-examiner"><span>More Reasons to Apply to Be a 2025 Baldrige Examiner</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-01-14T12:00:00Z">January 14, 2025</time>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> In a blog last week, I provided a multitude of reasons to apply to be a 2025 Baldrige examiner®. The benefits of serving in this volunteer role were conveyed by
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
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</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2025/01/07/Why-Apply-to-Be-2025-Examiner.jpg?itok=eCEy9jXg" width="100" height="63" alt="Why apply to become a Baldrige Examiner showing a woman holding an iPad with the examiner application on the screen." typeof="foaf:Image" />
|
|||
|
|
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/why-apply-be-2025-baldrige-examiner"><span>Why Apply to Be a 2025 Baldrige Examiner?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2025-01-08T12:00:00Z">January 8, 2025</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> IYKYK. * But if you don’t know why it’s beneficial to be a Baldrige examiner®, I invite you to find out what experienced Baldrige examiners have discovered
|
|||
|
|
|
|||
|
|
</div>
|
|||
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|
|
|||
|
|
</div>
|
|||
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</div>
|
|||
|
|
</article>
|
|||
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|
|||
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|
|||
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|
|||
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|
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|
|||
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|
|||
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<div
|
|||
|
|
class="nist-block no-print"
|
|||
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>
|
|||
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|
|||
|
|
<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
|
>Comments</h2>
|
|||
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|
|||
|
|
<section>
|
|||
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|
|||
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|
|||
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|
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|
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|
<article data-comment-user-id="0" id="comment-95801" class="nist-comment js-comment">
|
|||
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|
|||
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|
|||
|
|
<footer class="nist-comment__info">
|
|||
|
|
<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Donald lighter</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">October 6, 2020 6:00 PM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1602101734"></mark>
|
|||
|
|
</p>
|
|||
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|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-95801">Permalink</a></div>
|
|||
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|
|||
|
|
</footer>
|
|||
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|
|||
|
|
<div class="nist-comment__content">
|
|||
|
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<div class="text-long"><p>I really want to know which bank so that I can avoid it!</p>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
<ul class="links inline nist-comment__links">
|
|||
|
|
<li class="comment-reply nist-comment__link">
|
|||
|
|
<a href="/comment/reply/node/1638206/comment_node_blog/95801">Reply</a></li></ul>
|
|||
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</div>
|
|||
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|
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</article>
|
|||
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|
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|
|||
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|
|||
|
|
<article data-comment-user-id="26326" id="comment-95836" class="nist-comment js-comment">
|
|||
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|
|||
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|
|||
|
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<footer class="nist-comment__info">
|
|||
|
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<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" about="/user/26326" typeof="schema:Person" property="schema:name" datatype="">harry.hertz@nist.gov</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">October 7, 2020 4:17 PM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1602101838"></mark>
|
|||
|
|
</p>
|
|||
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|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-95836">Permalink</a></div>
|
|||
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|
|||
|
|
</footer>
|
|||
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|
|||
|
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<div class="nist-comment__content">
|
|||
|
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<div class="text-long"><p>Sorry Don but sharing commercial names that are endorsements or the opposite violate our blog policy :-(</p></div>
|
|||
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|
|||
|
|
<ul class="links inline nist-comment__links">
|
|||
|
|
<li class="comment-reply nist-comment__link">
|
|||
|
|
<a href="/comment/reply/node/1638206/comment_node_blog/95836">Reply</a></li></ul>
|
|||
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|
|||
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|
|||
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|||
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|
|||
|
|
<article data-comment-user-id="0" id="comment-95996" class="nist-comment js-comment">
|
|||
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|
|||
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|
|||
|
|
<footer class="nist-comment__info">
|
|||
|
|
<p class="submitted">
|
|||
|
|
<span class="nist-comment__author"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Guru Rao</span></span>
|
|||
|
|
on
|
|||
|
|
<span class="nist-comment__date">October 19, 2020 9:14 AM</span>
|
|||
|
|
<mark class="hidden nist-comment__new" data-comment-timestamp="1603118562"></mark>
|
|||
|
|
</p>
|
|||
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|
|||
|
|
<div class="nist-comment__permalink"><a href="#comment-95996">Permalink</a></div>
|
|||
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|
|||
|
|
</footer>
|
|||
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|
|||
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<div class="nist-comment__content">
|
|||
|
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<div class="text-long"><p>I found a lot of information after reading your article. Thanks to the moderator of this site for writing such a beautiful article.</p>
|
|||
|
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</div>
|
|||
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|
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|
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<ul class="links inline nist-comment__links">
|
|||
|
|
<li class="comment-reply nist-comment__link">
|
|||
|
|
<a href="/comment/reply/node/1638206/comment_node_blog/95996">Reply</a></li></ul>
|
|||
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</div>
|
|||
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</article>
|
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|
|||
|
|
<h2>Add new comment</h2>
|
|||
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<em>Please be respectful when posting comments. We will post all comments without editing as long as they are appropriate for a public, family friendly website, are on topic and do not contain profanity, personal attacks, misleading or false information/accusations or promote specific commercial products, services or organizations. Comments that violate our comment policy or include links to non-government organizations/web pages will not be posted.</em>
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<h2
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>Search</h2>
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Put exact phrase in quotes (e.g., "Quest conference")
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|
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class="nist-block no-print"
|
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|
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<h2
|
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class="nist-block__title"
|
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>Email alerts</h2>
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<div class="text-long"><p>Sign up for e-mail alerts from the Blogrige blog by entering your e-mail address in the box below.</p>
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|
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|
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|
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|
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>
|
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|
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<h2
|
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class="nist-block__title"
|
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|
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>Stay Connected</h2>
|
|||
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|
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|
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|
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|
|
<div><a href="https://www.x.com/BaldrigeProgram" class="nist-social nist-social--x" title="X (Twitter)" ><span>X (Twitter)</span></a><a href="https://www.youtube.com/playlist?list=PL914FB9D44BF49C14" class="nist-social nist-social--youtube" title="Youtube" ><span>Youtube</span></a><a href="https://public.govdelivery.com/accounts/USNIST/subscriber/new?topic_id=USNIST_29" class="nist-social nist-social--envelope" title="GovDelivery" ><span>GovDelivery</span></a></div>
|
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|
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|
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|
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|
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>
|
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|
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<h2
|
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class="nist-block__title"
|
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>Categories</h2>
|
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|
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<div><div class="js-view-dom-id-256c83ba24b258bc6aa02c156d40990dc211adc43f020936a1499d3e1cb76a0e">
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<div>
|
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<select class="usa-select ViewsJumpMenu js-viewsJumpMenu" title="-- Choose --" id="blog-categories-block-4-jump-menu">
|
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<option>-- Choose --</option>
|
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<option data-url="/blogrige-categories/award-process-events-and-training">Award Process, Events, and Training</option>
|
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|
<option data-url="/blogrige-categories/award-recipients">Award Recipients</option>
|
|||
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|
<option data-url="/blogrige-categories/baldrige-excellence-framework-criteria">Baldrige Excellence Framework (Criteria)</option>
|
|||
|
|
<option data-url="/blogrige-categories/community">Community</option>
|
|||
|
|
<option data-url="/blogrige-categories/cybersecurity">Cybersecurity</option>
|
|||
|
|
<option data-url="/blogrige-categories/impact-baldrige">Impact of Baldrige</option>
|
|||
|
|
<option data-url="/blogrige-categories/insights-road-performance-excellence">Insights on the Road to Performance Excellence</option>
|
|||
|
|
<option data-url="/blogrige-categories/sector-focused">Sector Focused</option>
|
|||
|
|
<option data-url="/blogrige-categories/self-assessing">Self-Assessing</option>
|
|||
|
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</select>
|
|||
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|
|||
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|
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|
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|
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|
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|
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|
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|
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|
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>
|
|||
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|
|||
|
|
<h2
|
|||
|
|
class="nist-block__title"
|
|||
|
|
>About this blog</h2>
|
|||
|
|
|
|||
|
|
<div class="text-long"><p>Blogrige, the official blog of the <a href="https://www.nist.gov/baldrige">Baldrige Performance Excellence Program</a>, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.</p>
|
|||
|
|
|
|||
|
|
<p>The Baldrige Program offers a comprehensive and proven leadership and management <a href="https://www.nist.gov/baldrige/publications/baldrige-excellence-framework">framework</a> that focuses on results in all areas of your organization. Learn more about the <a href="https://www.nist.gov/baldrige">Baldrige Program</a>, the <a href="https://www.nist.gov/baldrige/products-services">products and services</a> available to help your organization succeed, and how to <a href="https://www.nist.gov/baldrige/self-assessing">self-assess</a> using the Baldrige framework.</p>
|
|||
|
|
|
|||
|
|
<p>If you have any questions about Blogrige, please contact Baldrige Customer Service at <span class="spamspan"><span class="u">baldrige</span> [at] <span class="d">nist.gov</span><span class="t"> (baldrige[at]nist[dot]gov)</span></span>.</p>
|
|||
|
|
|
|||
|
|
<p>The views presented here are those of the author and do not necessarily represent the views or policies of NIST.</p></div>
|
|||
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|
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|
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|
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|
|||
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|
|||
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|
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|
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|
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|
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</aside>
|
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|
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|
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|
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|
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|
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|
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</section>
|
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|
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|
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<div data-elastic-exclude>
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<div class="nist-footer__logo">
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<a href="/" title="National Institute of Standards and Technology" rel="home">
|
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<div class="nist-footer__contact">
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<h3 class="nist-footer__contact-heading">HEADQUARTERS</h3>
|
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<address>
|
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100 Bureau Drive<br>
|
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Gaithersburg, MD 20899<br>
|
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