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<a href="/adlp" class="usa-nav__link">Assoc Director of Laboratory Programs</a>
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<a href="/laboratories" class="usa-nav__link">Laboratories</a>
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<a href="/ctl" class="usa-nav__link">Communications Technology Laboratory</a>
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<a href="/el" class="usa-nav__link">Engineering Laboratory</a>
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<a href="/itl" class="usa-nav__link">Information Technology Laboratory</a>
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<a href="/mml" class="usa-nav__link">Material Measurement Laboratory</a>
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<a href="/pml" class="usa-nav__link">Physical Measurement Laboratory</a>
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<a href="/ncnr" class="usa-nav__link">NIST Center for Neutron Research</a>
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<a href="/cnst" class="usa-nav__link">CNST NanoFab</a>
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<a href="/labs-major-programs/research-test-beds" class="usa-nav__link">Research Test Beds</a>
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<a href="/laboratories/tools-instruments" class="usa-nav__link">Tools & Instruments</a>
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<a href="/baldrige" class="usa-nav__link">Baldrige Performance Excellence Program</a>
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<a href="/chips" class="usa-nav__link">CHIPS for America Initiative</a>
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<a href="/mep" class="usa-nav__link">Manufacturing Extension Partnership (MEP)</a>
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<a href="/oam" class="usa-nav__link">Office of Advanced Manufacturing</a>
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<a href="/spo" class="usa-nav__link">Special Programs Office</a>
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<a href="/tpo" class="usa-nav__link">Technology Partnerships Office</a>
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<a href="/calibrations" class="usa-nav__link">Calibration Services</a>
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<a href="/nvlap" class="usa-nav__link">Laboratory Accreditation (NVLAP)</a>
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<a href="/srm" class="usa-nav__link">Standard Reference Materials (SRMs)</a>
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<a href="/sri" class="usa-nav__link">Standard Reference Instruments (SRIs)</a>
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<a href="/standardsgov" class="usa-nav__link">Standards.gov</a>
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<a href="/pml/time-and-frequency-division/time-services" class="usa-nav__link">Time Services</a>
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<a href="/pml/owm" class="usa-nav__link">Office of Weights and Measures</a>
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<a href="https://webbook.nist.gov/chemistry/" class="usa-nav__link">Chemistry WebBook</a>
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<a href="/srd" class="usa-nav__link">Standard Reference Data (SRD)</a>
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<a href="/blogs" class="usa-nav__link">Blogs</a>
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</header>
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|
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<a href="/blogs/blogrige"> Blogrige
|
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</a>
|
|||
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</h2>
|
|||
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<div class="nist-blog-header__tagline">
|
|||
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<p class="text">The Official Baldrige Blog</p>
|
|||
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|
|||
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</div>
|
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</div>
|
|||
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<div class="grid-container margin-top-4">
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|
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>
|
|||
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|
|||
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<h1 class="nist-page__title">Harry Hertz “The Baldrige Cheermudgeon”</h1>
|
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|
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|
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</div>
|
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|
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>
|
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<div
|
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class="views-element-container nist-block"
|
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>
|
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|
|||
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<div><div class="js-view-dom-id-ac195f2a07c9cc3c92a258a177fef0809002cd9079a058d89355f9e2ac037403">
|
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<div>
|
|||
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<div class="nist-author-box">
|
|||
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<div class="nist-author-box__image">
|
|||
|
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<div class="entity-reference"> <img loading="lazy" src="/sites/default/files/styles/medium/public/images/baldrige/dr-_harry_hertz_photo.jpg?itok=GRxNgvXf" width="157" height="220" alt="Dr. Harry Hertz Photo" typeof="foaf:Image" />
|
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</div>
|
|||
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</div>
|
|||
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<div class="nist-author-box__inner">
|
|||
|
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<div class="nist-author-box__content">
|
|||
|
|
<div class="text-with-summary"><p>I am Harry Hertz, the Baldrige Cheermudgeon, and Director Emeritus of the Baldrige Program. I joined the Program in 1992 after a decade in management in the analytical chemistry and chemical sciences laboratories at the National Institute of Standards and Technology (NIST), the home of the Baldrige Program. I started my career at NIST (NBS) as a bench analytical chemist.</p>
|
|||
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|
|||
|
|
<p>My favorite aspects of the Baldrige Program are: (1) the opportunity to interact with leading thinkers from all sectors of the U.S. economy who serve as volunteers in the Baldrige Program, who participate in the Baldrige Executive Fellows Program, and who represent Award applicants at the forefront of the continuous journey to performance excellence, and (2) the intellectual challenge of synthesizing ideas from leading thinkers and from personal research into <em>Insights on the Road to Performance Excellence</em> and other blogs that tackle challenges at the “leading edge of validated leadership and performance practice,” and contribute to the continuous revision of the Baldrige Performance Excellence Framework.</p>
|
|||
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|
|||
|
|
<p>Outside of work I spend my time with family (including three beautiful granddaughters), exercising, baking bread, traveling, educating tomorrow’s leaders, and participating on various boards and board committees.</p></div>
|
|||
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|
|||
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</div>
|
|||
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|
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|
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|
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|
|||
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|
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<div
|
|||
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class="views-element-container nist-block"
|
|||
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>
|
|||
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|
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|
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<div><div class="js-view-dom-id-b91cf37b56ce6dc10a2238c339a0ebbb8d43ed3c6c1e1f7b468d8b0fd22fc769">
|
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<div>
|
|||
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|
|||
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<article
|
|||
|
|
about="/blogs/blogrige/caveat-emptor-mudgeon-rides-again" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/caveat-emptor-mudgeon-rides-again" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2023/06/12/The-Mudgeon-Rides-Again.jpg?itok=L_PWRUKC" width="100" height="63" alt="Rosemary plants for sale." typeof="foaf:Image" />
|
|||
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|
|||
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</a>
|
|||
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</div>
|
|||
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|
|||
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</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/caveat-emptor-mudgeon-rides-again"><span>Caveat Emptor. The "Mudgeon" Rides Again!</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2023-06-20T12:00:00Z">June 20, 2023</time>
|
|||
|
|
</div>
|
|||
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|
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> I was in the middle of writing a blog on leadership lessons from this season's professional baseball rule changes (watch for it in the future) when I had to
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/hey-noah-webster-i-am-still-around" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/hey-noah-webster-i-am-still-around" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2023/04/11/Hey-Noah-Webster-I-Am-Still-Around.jpg?itok=Rq2ef6dO" width="100" height="63" alt="Harry's Ten New Words showing a dictionary with the words flowing into it." typeof="foaf:Image" />
|
|||
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|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/hey-noah-webster-i-am-still-around"><span>Hey, Noah Webster, I Am Still Around</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2023-04-18T12:00:00Z">April 18, 2023</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> On two prior occasions, I was motivated by additions to the Oxford English Dictionary and the Merriam-Webster Dictionary to create and update the Hertz Lexicon
|
|||
|
|
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/my-life-plumber" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/my-life-plumber" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2023/01/05/my-life-as-a-plumber.jpg?itok=uJvMoWD6" width="100" height="63" alt="Plumbing for a sink inside the cabinet. Home maintenance (Key Work System). Plumbing repairs electrical repairs and upgrades yard maintenance supplier management (Key Work Processes)." typeof="foaf:Image" />
|
|||
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|
|||
|
|
</a>
|
|||
|
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</div>
|
|||
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|
|||
|
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</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/my-life-plumber"><span>My Life as a Plumber</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2023-01-10T12:00:00Z">January 10, 2023</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Background It all started with my bathroom sink. I noticed that it was draining slowly and that I could pull out the pop-up stopper. It was no longer attached
|
|||
|
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/i-have-wicked-dream" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/i-have-wicked-dream" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2022/11/21/Community-Wicked-Dream.jpg?itok=ByHNZ1lk" width="100" height="63" alt="Group of people looking at text on a table that says Community - good health, no poverty, vibrant economy, great quality of life." typeof="foaf:Image" />
|
|||
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|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/i-have-wicked-dream"><span>I Have a Wicked Dream</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2022-11-29T12:00:00Z">November 29, 2022</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
|
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Yes, I have a wicked dream. NO, not that definition of wicked. I mean wicked in the sense meant by scientists when they discuss “wicked problems.” Wicked
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/customer-always-right-right" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
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|
<div class="entity-reference"> <a href="/blogs/blogrige/customer-always-right-right" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2022/10/17/The-Customer-Is-Always-Right-Right.jpg?itok=WyjAwgrT" width="100" height="63" alt="Photo of angry woman checking out at the supermarket speaking to the cashier." typeof="foaf:Image" />
|
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</a>
|
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|
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|
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<div class="nist-teaser__content-wrapper">
|
|||
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/customer-always-right-right"><span>The Customer Is Always Right. Right?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2022-11-01T12:00:00Z">November 1, 2022</time>
|
|||
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</div>
|
|||
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</div>
|
|||
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|||
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</header>
|
|||
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<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> This is nothing new. The customer is always right. Customers come first. We have heard these adages for a long time. And we have questioned these adages for
|
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|
|||
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</div>
|
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|
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<div>
|
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|||
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<article
|
|||
|
|
about="/blogs/blogrige/do-you-have-organizational-purpose-it-mere-propaganda" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/do-you-have-organizational-purpose-it-mere-propaganda" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2022/08/15/Do-You-Have-an-Organizational-Purpose.png?itok=Ww1ZWS8q" width="100" height="63" alt="Purpose written on a tag with a compass beside it." typeof="foaf:Image" />
|
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|
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|
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<div class="nist-teaser__content-wrapper">
|
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<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/do-you-have-organizational-purpose-it-mere-propaganda"><span>Do You Have an Organizational Purpose? Is It Mere Propaganda?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2022-09-20T12:00:00Z">September 20, 2022</time>
|
|||
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</div>
|
|||
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|||
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</div>
|
|||
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|
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|
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</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> In a recent blog about CEO challenges and opportunities in 2022, the first opportunity listed was the opportunity to “make a difference.” As stated in that blog
|
|||
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|
|||
|
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</div>
|
|||
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</div>
|
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|
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</article>
|
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|
|||
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<div>
|
|||
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|
|||
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|
<article
|
|||
|
|
about="/blogs/blogrige/pdca-right-tool-leaders-2022" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/pdca-right-tool-leaders-2022" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2022/07/18/Is-PDCA-the-Right-Tool-for-Leaders.jpg?itok=xZh-vdlb" width="100" height="63" alt="Plan-Do-Check-Act circle that connects back to Plan with Continuous Improvement? in the middle of the circle." typeof="foaf:Image" />
|
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</a>
|
|||
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|
|||
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|
|||
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<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/pdca-right-tool-leaders-2022"><span>Is PDCA the Right Tool for Leaders in 2022?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2022-07-26T12:00:00Z">July 26, 2022</time>
|
|||
|
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</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> Since the 1950's, PDCA has been accepted as a premier tool for improvement. However, I contend that this tool is incomplete for the challenges leaders (and
|
|||
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|
|||
|
|
</div>
|
|||
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|||
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|
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|
|||
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|
|||
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|
|||
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|
<div>
|
|||
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|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/building-trust-ceo-2022-are-you-thinking-about-focus-and-constant-reinvention" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/building-trust-ceo-2022-are-you-thinking-about-focus-and-constant-reinvention" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2019/08/14/insights-on-the-road-to-performance-excellence.jpg?itok=7PXFGXDb" width="100" height="63" alt="Insights on the road to performance excellence by Dr. Harry Hertz, Director Emeritus Baldrige Performance Excellence Program. Shows him driving in a car looking at road signs for Results at next exit." typeof="foaf:Image" />
|
|||
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|
|||
|
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</a>
|
|||
|
|
</div>
|
|||
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|
|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/building-trust-ceo-2022-are-you-thinking-about-focus-and-constant-reinvention"><span>Building Trust as a CEO in 2022: Are You Thinking about Focus and Constant Reinvention?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2022-05-31T12:00:00Z">May 31, 2022</time>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> It has once again been a little more than two years since I last summarized the topics that are keeping CEOs up at night. And what a ride we have had over the
|
|||
|
|
|
|||
|
|
</div>
|
|||
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|
|||
|
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</div>
|
|||
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</div>
|
|||
|
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</article>
|
|||
|
|
</div>
|
|||
|
|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/who-will-return-workplace-how-will-they-return" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/who-will-return-workplace-how-will-they-return" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2022/04/26/who-will-return-to-the-workplace.jpg?itok=5I31hJro" width="100" height="63" alt="Who Will Return to the Workplace showing a man standing with a box of his belongings in front of an empty desk." typeof="foaf:Image" />
|
|||
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|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/who-will-return-workplace-how-will-they-return"><span>Who Will Return to the Workplace? How Will They Return?</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2022-05-03T12:00:00Z">May 3, 2022</time>
|
|||
|
|
</div>
|
|||
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|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> As I ponder the new normal, one topic keeps coming to mind. That topic is the intersection of leadership/management challenges opportunities (strikeouts
|
|||
|
|
|
|||
|
|
</div>
|
|||
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|
|||
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|
|||
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</div>
|
|||
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</article>
|
|||
|
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</div>
|
|||
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|
<div>
|
|||
|
|
|
|||
|
|
<article
|
|||
|
|
about="/blogs/blogrige/noah-webster-neednt-worry" class="nist-teaser"
|
|||
|
|
>
|
|||
|
|
<div class="nist-teaser__image">
|
|||
|
|
<div class="entity-reference"> <a href="/blogs/blogrige/noah-webster-neednt-worry" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/thumbnail/public/images/2022/02/09/noah-webster-neednot-worry.jpg?itok=Qj4ZP8kR" width="100" height="63" alt="Dictionary showing the word 'Leadership' and the definition highlighted." typeof="foaf:Image" />
|
|||
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|
|||
|
|
</a>
|
|||
|
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</div>
|
|||
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|
|||
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</div>
|
|||
|
|
<div class="nist-teaser__content-wrapper">
|
|||
|
|
<header>
|
|||
|
|
<h3 class="nist-teaser__title"><a href="/blogs/blogrige/noah-webster-neednt-worry"><span>Noah Webster Needn't Worry</span>
|
|||
|
|
</a></h3>
|
|||
|
|
<div class="nist-teaser__date">
|
|||
|
|
<div class="daterange"><time datetime="2022-02-15T12:00:00Z">February 15, 2022</time>
|
|||
|
|
</div>
|
|||
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|
|||
|
|
</div>
|
|||
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|
|||
|
|
</header>
|
|||
|
|
<div class="nist-teaser__content">
|
|||
|
|
<div class="text-with-summary"> In a 2016 article in The Guardian, there is a discussion of new words added to the Oxford English Dictionary. Soon after reading that, I took advantage of the
|
|||
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|
|||
|
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</div>
|
|||
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|
|||
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</div>
|
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|
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class="views-exposed-form usa-form filters nist-block" novalidate="novalidate" data-drupal-selector="views-exposed-form-search-blog-blogrige-search-page"
|
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>
|
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|
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class="nist-block__title"
|
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>Search</h2>
|
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<form action="/blogs/blogrige/search" method="get" id="views-exposed-form-search-blog-blogrige-search-page" accept-charset="UTF-8" class="usa-form">
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<div class="form-item js-form-item form-type-textfield js-form-type-textfield form-item-k js-form-item-k form-no-label">
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<div id="edit-k--description" class="description help-block">
|
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Put exact phrase in quotes (e.g., "Quest conference")
|
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</div>
|
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</div>
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