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<h4 class="margin-bottom-0">User Services and Collection Division (USCD)</h4>
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<h1>NLM User Services and Collection Division (USCD)</h1>
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<p>We’ve reorganized! As of January 1, 2024, Library Operations (LO) transitioned to the User Services and Collection Division (USCD). Our name may have changed, but our mission remains the same.<br /><br />The National Library of Medicine (NLM) has a <a href="https://www.govinfo.gov/content/pkg/USCODE-2011-title42/html/USCODE-2011-title42-chap6A-subchapIII-partD.htm">legislative mandate</a> to collect, preserve, and disseminate biomedical health information. As one of the largest NLM divisions, the User Services and Collection Division (USCD) supports this mandate by collecting, curating, and connecting the world to scholarly biomedical literature, health information, and data resources.<br /><br />Throughout the year, as our new identity evolves, we will align our public web presence to mirror USCD's public products and services model. While we are changing the way we work, our commitment to what we do - collect, curate, and connect - and to our core products and services will remain the same.<br /><br />Should you need assistance / have feedback during this process, please contact the <a href="https://support.nlm.nih.gov/?from=https://www.nlm.nih.gov/lo/index.html&_gl=1*czvk0g*_ga*NzEwNDY1NDk5LjE2OTMyNDUwNTA.*_ga_7147EPK006*MTcwNTUxODMzMi4xNzcuMS4xNzA1NTIyNzAyLjAuMC4w*_ga_P1FPTH9PL4*MTcwNTUxODMzMy4yNTEuMS4xNzA1NTIyNzAyLjAuMC4w">NLM Support Center</a>. Thank you for your patience!<br /><br /></p>
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<div class="grid-row grid-gap">
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<!--- This is left column -->
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<div class="tablet:grid-col-8"><hr style="height: 10px; background-color: #326295;" />
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<h2><a id="what_we_do"></a>What We Do</h2>
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<div class="row"><img class="col-lg-10" src="/lo/images/LO_3Cs.png" alt="3 gears and this text. Collect: Acquire and preserve unique
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and trusted collection of biomedical information. Curate: Make biomedical information findable through data normalization, metadata and data standards. Connect: Link our global audience to biomedical data and resources to make informed health decisions." /><br /><br /></div>
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<div class="row">
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<div class="col-lg-10">
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<ul>
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<li><strong>Collect</strong> by selecting, acquiring, and preserving one of the world’s largest and most trusted physical and digital collections of health and biomedical information – in both physical and digital form;</li>
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<li><strong>Curate</strong> by cataloging, indexing, processing, and creating metadata to make biomedical information FAIR, or Findable, Accessible, Interoperable, and Reusable, through our rich portfolio of resources; and</li>
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<li><strong>Connect </strong>by linking our diverse global audience to NLM’s collections, products, and services for users of all backgrounds to learn, research, and discover information about health and biomedical matters.</li>
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</ul>
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</div>
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</div>
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<p> </p>
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<h2><a id="where_we_are_going"></a>Where We Are Going</h2>
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<div class="row">
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<div class="col-lg-10">
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<p>NLM’s LO envisions a future in which data and information will continue to transform and accelerate biomedical discovery and improve health and health care globally.<br /><br />Goals of our 2036 Long Range Plan are to:</p>
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</div>
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</div>
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<div class="row"><img class="col-lg-10" src="/lo/images/where_we_are_going.png" alt="5 columns and this text. 1. Create a modernized organizational structure 2. Unify and transform NLM collections 3. Support and promote the use of health data standards and terminologies 4. Provide customer design experience support 5. Know and equitably engage our users." /></div>
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<div class="row">
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<div class="col-lg-10">
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<ol>
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<li>Create a modernized organizational structure</li>
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<li>Unify and transform NLM collections</li>
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<li>Support and promote the use of health data standards & terminologies</li>
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<li>Provide customer design experience support</li>
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<li>Know and equitably engage our users</li>
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</ol>
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<p> Read the <a href="NLM_Library_Operations_2036_Long_Range_Plan_Summary.pdf">2036 Long Range Plan Summary</a></p>
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</div>
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</div>
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<p> </p>
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<h2><a id="organizational_structure"></a>Organizational Structure</h2>
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The USCD is the home for the <a href="https://www.nlm.nih.gov/hsrph.html">National Information Center on Health Services Research & Health Care Technology (NICHSR)</a> which ensures that the NLM products address the information needs of the health services research workforce.<br />
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<p><br />Director for User Services and Collection Division (USCD): Dianne Babski<br /><br />Deputy Director for User Services and Collection Division: Amanda J. Wilson<br /><br />Senior Historian for User Services and Collection Division: Jeffrey S. Reznick, PhD<br /><br />Senior Administrative Officer for User Services and Collection Division: Deborah Lockett -Jordan<br />________________________________________<br /><br />Collection Branch, Chief: Beth Weston (Acting)<br /><br />Deputy Chief: Beth Weston<br />______________________________________<br /><br />Discovery Branch, Chief: Tina Shrader (Acting)<br /><br />Deputy Chief: Jennifer Diffin (Acting)<br />________________________________________<br /><br />Engagement Branch, Chief: Stacey Arnesen<br /><br />Deputy Chief: Ken Koyle<br />________________________________________<br /><br />Health Data Standards Branch, Chief: Raja Cholan<br /><br />Deputy Chief: vacant<br /><br /></p></div>
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<!--- left column ends -->
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<div class="tablet:grid-col-4"><h2>Connect with Us</h2>
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<p><strong>Visit Us</strong><br /><a href="//www.nlm.nih.gov/readingroom/index.html">NLM Reading Room</a></p>
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<p class="mb-0"><strong>Social Media</strong></p>
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<ul>
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<li><a href="https://www.youtube.com/channel/UC0l4yG9XqYtrR4E9lpzk7Ow">NLM YouTube</a></li>
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<li><a href="https://www.instagram.com/nlm_collections/">NLM Collections on Instagram</a></li>
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<li><a href="https://twitter.com/medlineplus">MedlinePlus Twitter</a></li>
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<li><a href="//www.instagram.com/mplusgov/">MedlinePlus Instagram</a></li>
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</ul>
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<p>Explore more ways to <a href="https://www.nlm.nih.gov/socialmedia/index.html">connect with NLM</a></p>
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<p><strong>RSS Feeds</strong><br /><a href="//www.nlm.nih.gov/rss/techbull.rss"><img src="/images/rss.png" alt="RSS" /></a> <a href="//www.nlm.nih.gov/rss/techbull.rss">NLM Technical Bulletin</a> for product updates<br /><a href="//circulatingnow.nlm.nih.gov/feed/"><img src="/images/rss.png" alt="RSS" /></a> <a href="//circulatingnow.nlm.nih.gov/feed/">Circulating Now</a> from the NLM Historical Collections<br /><a href="//www.nlm.nih.gov/rss/healthitnews.rss"><img src="/images/rss.png" alt="RSS" /></a> <a href="//www.nlm.nih.gov/rss/healthitnews.rss">NLM Health IT RSS</a> for health data standards</p>
|
||
<p class="mb-0"><strong>Blog posts from <em><a href="https://nlmdirector.nlm.nih.gov/">NLM Musings from the Mezzanine</a></em><br /></strong></p>
|
||
<ul>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2023/01/11/renovating-and-rebuilding-to-advance-our-future/">Renovating and Rebuilding to Advance Our Future</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2022/11/16/the-intangible-rewards-of-engaging-with-research-data/">The Intangible Rewards of Engaging with Research Data</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2022/10/26/from-our-community-to-yours-happy-healthful-halloween/">From Our Community to Yours, Happy Healthful Halloween!</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2022/10/19/nlms-library-operations-is-reimagining-to-better-serve-you">NLM’s Library Operations is Reimagining to Better Serve You</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2021/05/26/reflect-reimagine-reenergize-together/">Reflect, Reimagine, Reenergize TOGETHER</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/?s=library+operations">MLA ’22: NLM as an Engine for Innovation and Discovery</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2022/06/08/a-new-frontier-the-impact-of-a-1959-board-meeting/">A New Frontier: The Impact of a 1959 Board Meeting</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/page/2/?s=library+operations">A Peek into the Inner Workings of NLM’s Health Information Services</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/page/2/?s=library+operations">(Re)Engineering the National Library of Medicine Building</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/page/2/?s=library+operations">Health Data Standards: A Common Language to Support Research and Health Care</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2022/02/02/nlm-is-a-leader-in-using-ai-to-improve-user-experiences/">NLM is a Leader in Using AI to Improve User Experiences</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2020/11/11/making-connections-and-enabling-discoverability-celebrating-30-years-of-umls/">Making Connections and Enabling Discoverability – Celebrating 30 Years of UMLS</a></li>
|
||
<li><a href="https://nlmdirector.nlm.nih.gov/2022/06/29/the-next-normal-supporting-biomedical-discovery-clinical-practice-and-self-care/">The Next Normal: Supporting Biomedical Discovery, Clinical Practice, and Self-Care</a></li>
|
||
</ul>
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<strong>Network</strong><br /><a href="//nnlm.gov/about/connect">Network of the National Library of Medicine (NNLM)</a></div>
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<p class=”margin-top-5”><small>Last Reviewed: October 11, 2024</small></p>
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