93 lines
7.4 KiB
HTML
93 lines
7.4 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<title>Login Help - NIH Login</title>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width">
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<meta http-equiv="X-UA-Compatible" content="IE=edge" />
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<link rel="stylesheet" href="/certauthv3/forms/index.css">
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<link rel="shortcut icon" href="https://www.nih.gov/favicon.ico" type="image/vnd.microsoft.icon">
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<link href="https://fonts.googleapis.com/css2?family=Roboto:wght@300;400;500&display=swap" rel="stylesheet">
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<script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.4.1/jquery.min.js" integrity="sha256-CSXorXvZcTkaix6Yvo6HppcZGetbYMGWSFlBw8HfCJo=" crossorigin="anonymous"></script>
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<script src="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/4.4.1/js/bootstrap.bundle.js" integrity="sha256-Z1t+wxZ7Eh5T1sK6aePWMhEQOghR4jZVLwjwrUZAReE=" crossorigin="anonymous"></script>
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</head>
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<body>
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<header class="nih-header d-flex align-items-center">
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<div class="container">
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<div class="row justify-content-left">
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<div class="col col-10 offset-xl-1">
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<img src="/certauthv3/forms/images/NIHLogo.png" alt="National Institutes of Health" class="header-logo">
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</div>
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</div>
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</div>
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</header>
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<div class="container">
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<div class="row">
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<div class="col-xl-10 offset-xl-1">
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<main class="nih-login-content">
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<div class="col">
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<h1>Login Help</h1><br>
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<div class="panel-group" id="accordion">
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<div class="panel panel-default">
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<div class="panel-heading">
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<h4 class="panel-title">
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<a href="https://ocio.nih.gov/Smartcard/Pages/default.aspx">Trouble with your PIV card?</a>
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</h4>
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</div>
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<div id="help1" class="collapse">
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<div class="panel-body"><a href="https://ocio.nih.gov/Smartcard/Pages/PIV_faq.aspx">PIV FAQs</a> - Find answers to frequently asked PIV-related questions.<br>Smart Card Help <a href="https://ocio.nih.gov/Smartcard/Pages/default.aspx">Documentation</a> - Help materials covering a range of topics, includinng PIV certificates, email encryption, PIN resets, badge replacement, and more.<br><a href="http://testmysmartcard.nih.gov/">NIH Smart Card Validation</a> - Confirm your PIV card is working properly (note:must be behind the firewall to access).<br><a href="https://myitsm.nih.gov/selfservice/">Search Knowledge Base Articles</a> for more help(note: must be behind the firewall to access).</div>
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</div>
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</div>
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<div class="panel panel-default">
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<div class="panel-heading">
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<br>
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<h4 class="panel-title">
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<a href="https://iforgotmypassword.nih.gov/">Need to reset your password?</a>
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</h4>
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</div>
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<div id="help2" class="collapse">
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<div class="panel-body"><b>For NIH, HRSA, or NIH External Accounts</b><br><a href="https://iforgotmypassword.nih.gov/">Password Self Service (PSS)</a> - This link can be used if you need to register or if you are already registered. For additional assistance, call the NIH IT Service Desk at 301-496-4357(6-HELP) or 866-319-4357(toll-free)<br><b>Other Account Types<br>eRA Commons</b> - <a href="https://public.era.nih.gov/commons/public/dispatcher?action=resetPassword">eRA Password Reset [info]</a><br><b>HHS OPDIVs</b> - <a href="https://ams.hhs.gov/amsLogin/help/LoginHelp.html">HHS AMS Login Help</a><br><b>OpenID</b> - Use the password reset options from your OpenID provider (e.g.,<a href="https://support.google.com/mail/answer/41078">Google</a> or <a href="https://account.live.com/password/reset">Microsoft</a>)<br><b>InCommon</b> - Contact the support team for your affiliated organization.</div>
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</div>
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</div>
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<div class="panel panel-default">
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<div class="panel-heading">
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<br>
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<h4 class="panel-title">
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<a href="https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0018369">Trouble with Authenticator App?</a>
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</h4>
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</div>
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<div id="help3" class="collapse">
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<div class="panel-body">If you are not using a PIV card to sign in with your NIH credentials, you may register for the Authenticator App.<br><a href="https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0018369">Need to Register?</a> - Please follow <a href="https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0018369">these instructions</a> to register for the Authenticator App.<br><a href="https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0018369">New Phone?</a> - Please follow <a href="https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0018369">these instructions</a> to reset your Authenticator App.<br><a href="https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0018369">No internet on your phone?</a> - Please refer to <a href="https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0018369">these instructions</a> to view and/or change your default method to One-time Password (OTP) (OTP does not require internet).</div>
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</div>
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</div>
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<div class="panel panel-default">
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<div class="panel-heading">
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<h4 class="panel-title">
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<a href="https://myitsm.nih.gov/kb_view_customer.do?sysparm_article=KB0018369">Can't sign in and don't know why?</a>
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</h4>
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</div>
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<div id="help4" class="collapse">
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<div class="panel-body">If you are sure you entered the correct credentials but you're still unable to sign in: Check your phone. Did you get a push notification from the Authenticator App? If so, click the notification and select "Approve".</div>
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</div>
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</div>
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</div>
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</main>
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</div>
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</div>
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<aside role="doc-notice" class="container nih-warning-content no-gutters">
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<div class="col-xl-10 offset-xl-1">
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<h2 class="warning-header">WARNING NOTICE:</h2>
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<p class="warning-text">
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For public facing web pages to which the public has privileged access, e.g., clinical trial or adverse effects systems where users/patients are logging in to enter PII/PHI: You are accessing a U.S. Government web site which may contain information that must be protected under the U.S. Privacy Act or other sensitive information and is intended for Government authorized use only. Unauthorized attempts to upload information, change information, or use of this web site may result in disciplinary action, civil, and/or criminal penalties. Unauthorized users of this web site should have no expectation of privacy regarding any communications or data processed by this web site. Anyone accessing this web site expressly consents to monitoring of their actions and all communication or data transitioning or stored on or related to this web site and is advised that if such monitoring reveals possible evidence of criminal activity, NIH may provide that evidence to law enforcement officials.
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</p>
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</div>
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</aside>
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</div>
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<footer class="nih-footer">
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<p>For assistance, call the NIH IT Service Desk at <br><span class="text-nowrap text-break"><a href="tel:301-496-4357">301-496-4357</a> (6-HELP)</span> or <span class="text-nowrap"><a href="tel:866-319-4357">866-319-4357</a> (toll-free)</span></p>
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<img src="/certauthv3/forms/images/HHSLogo.svg" class="footer-logo-hhs" alt="HHS">
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<img src="/certauthv3/forms/images/NIHLogo.png" alt="NIH" class="footer-logo-nih-small">
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</footer>
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</body>
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</html>
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