Cover of Evidence reviews for commissioning, practice and service delivery models

Evidence reviews for commissioning, practice and service delivery models

Disabled children and young people up to 25 with severe complex needs: integrated service delivery and organisation across education, health and social care

Evidence review N

NICE Guideline, No. 213

London: National Institute for Health and Care Excellence (NICE); .
ISBN-13: 978-1-4731-4460-6
Copyright © NICE 2022.

Commissioning, practice and service delivery models

This evidence report contains information on 2 reviews relating to commissioning, practice and service delivery models:

  • What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs

Commissioning, practice and service delivery models to deliver joined-up care

Recommendations supported by this evidence review

This evidence review supports recommendations 1.15.2 - 1.15.4, 1.15.12, 1.17.1, 1.17.2, 1.17.6, 1.18.1 and the research recommendations on dedicated keyworkers, care close to home and joint commissioning arrangements. Other evidence supporting these recommendations can be found in the evidence reviews Views and experiences of service users (evidence report A), Barriers and facilitators of joined-up care (evidence report K), Views and experiences of service providers (evidence report M).

Review question

What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

Introduction

This review aims to identify effective models for the delivery of joined-up health, social care and education services for disabled children and young people with severe complex needs.

At the time of scoping and developing the review protocols, documents referred to health, social care and education in accordance with NICE style. When discussing the evidence and making recommendations, these services will be referred to in the order of education, health and social care for consistency with education, health and care plans.

Summary of the protocol

See Table 1 for a summary of the Population, Intervention, Comparison and Outcome (PICO) characteristics of this review.

Table 1. Summary of the protocol (PICO table).

Table 1

Summary of the protocol (PICO table).

For further details see the review protocol in appendix A.

Methods and processes

This evidence review was developed using the methods and process described in Developing NICE guidelines: the manual. Methods specific to this review question are described in the review protocol in appendix A and the methods document (Supplement A).

Declarations of interest were recorded according to NICE’s conflicts of interest policy.

Effectiveness evidence

Included studies

Three mixed methods studies were included in this review (Craston 2013, Greco 2005 and Thom 2015).

The included studies are summarised in Table 2.

One study compared different practice and service delivery models for management of care (Greco 2005), 1 study compared different practice and service delivery models for individual case management (Greco 2005), and 3 studies compared different commissioning models for financial arrangements (Craston 2013, Greco 2005 and Thom 2015).

See the literature search strategy in appendix B and study selection flow chart in appendix C.

Excluded studies

Studies not included in this review are listed, and reasons for their exclusion are provided in appendix J.

Summary of studies included in the effectiveness evidence

Summaries of the studies that were included in this review are presented in Table 2.

Table 2. Summary of included studies.

Table 2

Summary of included studies.

See the full evidence tables in appendix D and the forest plots in appendix E.

Summary of the effectiveness evidence

Overall, services receiving designated funding, with designated service managers and with clear key worker job descriptions had important benefits over those with no designated funding, no designated service manager and partial or no key worker job descriptions, respectively, for parents’ satisfaction with key worker services. There was also an important benefit of joint or pooled budgets over separate budgets in terms of fewer parents saying they were fairly or very dissatisfied with services, that it took too long to access services and that information was not shared across services well or at all. There was also an increase in the number of parents reporting that planning had taken place jointly with pooled budgets compared with separate budgets, but there were no differences in number of parents who were very or fairly satisfied with services or that reported information was shared across services very or fairly well. There was no important difference in parents’ satisfaction for services with and without parental involvement in the steering committee or services with and without designated key workers.

Only three studies were found for this review question and the majority of the evidence was low quality, from single studies and seriously imprecise. Further, none of the included studies reported local availability of services or use of services.

See appendix F for full GRADE tables.

Economic evidence

The economic review of the evidence was undertaken for this review and the review of meeting health, social care and education needs simultaneously. See economic evidence in the meeting health, social care and education needs, including changing and evolving needs section.

Summary of included economic evidence

See the economic evidence tables in appendix H and summary of studies included in the economic evidence review in the meeting health, social care and education needs, including changing and evolving needs section.

Economic model

See economic model in the meeting health, social care and education needs, including changing and evolving needs section.

Evidence statements

Economic

See the economic evidence statements in the meeting health, social care and education needs, including changing and evolving needs section.

The committee’s discussion and interpretation of the evidence

The outcomes that matter most

This review question focused on the impact of models for the delivery of joined-up health, social care and education services on service-focused outcomes. The impact of models for the delivery of joined-up health, social care and education services on person-focused outcomes, such as quality of life, are included in the review of ‘Commissioning, practice and service delivery models that meet education, health, and social care needs’.

Service user satisfaction and access to services were prioritised as critical outcomes by the committee. Service user satisfaction was selected as a critical outcome due to the importance of providing person-centred services. Access to services, measured both in terms of local availability and waiting times, was selected as a critical outcome, as being unable to access services may exacerbate children and young peoples’ needs.

Joined-up support and use of health, social care and education services were selected as important outcomes by the committee. Joined-up support, measured both in terms of cross-sector planning and effectiveness of information sharing, was selected as an important outcome as the committee agreed that joined-up support should better enable services to meet the needs of children and young people. Use of health, social care and education services was included as an important outcome as another way of capturing the accessibility of services.

No evidence was found that reported local availability of services or use of services.

The quality of the evidence

The quality of the evidence was assessed with GRADE and was rated as low to moderate. Concerns about risk of bias were “serious” for all outcomes. The most serious concerns were biases arising from selection of participants and measurement of outcomes. There was “no serious inconsistency” for all outcomes, due to only one study reporting all but one outcome of interest. There was also “no serious indirectness” for all outcomes. Concerns about imprecision ranged from “serious” to “no serious imprecision”. Serious imprecision was due to 95% confidence intervals crossing boundaries for minimally important differences.

Benefits and harms

See benefits and harms in the meeting health, social care and education needs, including changing and evolving needs section.

Cost effectiveness and resource use

See cost effectiveness and resource use in the meeting health, social care and education needs, including changing and evolving needs section.

Commissioning, practice and service delivery models that meet education, health and social care needs

Review question

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

Introduction

This review aims to identify effective combined commissioning, practice and service delivery models for meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs.

At the time of scoping and developing the review protocols, documents referred to health, social care and education in accordance with NICE style. When discussing the evidence and making recommendations, these services will be referred to in the order of education, health and social care for consistency with education, health and care plans.

Summary of the protocol

See Table 3 for a summary of the Population, Intervention, Comparison and Outcome (PICO) characteristics of this review.

Table 3. Summary of the protocol (PICO table).

Table 3

Summary of the protocol (PICO table).

For further details see the review protocol in appendix A.

Methods and processes

This evidence review was developed using the methods and process described in Developing NICE guidelines: the manual. Methods specific to this review question are described in the review protocol in appendix A and the methods document (Supplement A).

Declarations of interest were recorded according to NICE’s conflicts of interest policy.

Effectiveness evidence

Included studies

Four studies were included in this review; two mixed methods studies (Greco 2005 and Thom 2015), one survey (Eskow 2015), and one before and after study (Klag 2016).

The included studies are summarised in Table 2.

One study compared different practice and service delivery models for management of care (Greco 2005), 2 studies compared difference practice and service delivery models for individual case management/multidisciplinary teams/shared decision making (Greco 2005 and Klag 2016), and 3 studies compared different commissioning models for financial arrangements (Eskow 2015, Greco 2005 and Thom 2015).

See the literature search strategy in appendix B and study selection flow chart in appendix C.

Excluded studies

Studies not included in this review are listed, and reasons for their exclusion are provided in appendix J.

Summary of studies included in the effectiveness evidence

Summaries of the studies that were included in this review are presented in Table 2.

Table 4. Summary of included studies.

Table 4

Summary of included studies.

See the full evidence tables in appendix D. No meta-analysis was conducted (and so there are no forest plots in appendix E).

Summary of the effectiveness evidence

Overall, services receiving designated funding, with designated service managers, with parental involvement in the steering committee and with clear key worker job descriptions had important benefits over those with no designated funding, no designated service manager, no parental involvement in the steering committee and partial or no key worker job descriptions, respectively, for parents’ quality of life. There was also evidence of an important benefit of Evolve Therapeutic Services for community inclusion, reported in terms of reduced problems with peer relationships. There was some evidence of as possible important benefit of joined budgets compared with pooled budgets for reducing the number of parents who reported that their quality of life was fairly or very poor. However, there were no important difference between joint and pooled budgets on other measures of quality of life or on the extent to which needs were met, social inclusion or preparation for adulthood outcomes. There was no important difference in before and after Evolve Therapeutic Services for independent living, reported in terms of problems with self-care and independence, or between access to funds for community home based services and funds reserved for residential services, or designated and non-designated key workers for any of the outcomes reported.

Only four studies were found for this review question and the majority of the evidence was low quality, from single studies and seriously imprecise. Further, none of the included studies reported mortality.

See appendix F for full GRADE tables.

Economic evidence

Included studies

Five economic studies were identified which were relevant to this question (Revill 2013, Cohen 2012, Peter 2011, Gordon 2007, Palfrey 2004).

A single economic search was undertaken for all topics included in the scope of this guideline. See Supplement B for details.

Excluded studies

Economic studies not included in this review are listed, and reasons for their exclusion are provided in appendix J.

Summary of included economic evidence

The systematic search of the economic literature undertaken for the guideline identified:

  • One Irish study on the costs of a service comprising of home care and respite service, monthly care budget, continuity of care, and liaison (Revill 2013);
  • One Canadian study on the cost-utility of a co-management model with primary care providers (Cohen 2012);
  • One Australian study on the costs of ambulatory care coordination model (Peter 2011);
  • One US study on the costs of a tertiary-primary care partnership model (Gordon 2007);
  • One US study on the costs of a paediatric alliance for coordinated care model (Palfrey 2004).

See the economic evidence tables in appendix H. See Table 5 for the economic evidence profiles of the included studies.

Table 5. The economic evidence profiles for practice and service delivery models.

Table 5

The economic evidence profiles for practice and service delivery models.

Economic model

These review questions were identified as economic priorities, however, no economic modelling was undertaken because there was insufficient effectiveness data.

Evidence statements

Economic
  • There was evidence from one cost analysis showing that home nursing care and respite services, including care budget, continuity of care, and liaison service led to additional intervention costs in severely disabled children. The overall impact on costs was unclear. This cost analysis was non-comparative and was based on an observational retrospective study (N=30). This evidence is partially applicable to the NICE decision-making context as it was conducted in Ireland and is characterised by potentially serious limitations, including a short time horizon, a mix of local and national unit cost data, and limited statistical analysis.
  • There was evidence from one cost-utility analysis showing that a management model with primary care providers in children with a known or suspected diagnosis of a complex chronic condition that is associated with a medical fragility was potentially cost effective with an incremental cost effectiveness ratio of $14.2 million per quality-adjusted life year lost. This analysis was based on a pre-post study (N=81). This evidence is partially applicable to the NICE decision-making context as it was conducted in the US and is characterised by potentially serious limitations, including a pre-post study design (i.e. any changes in costs and outcomes could have been due to an overall standard of care improving, the natural history of child’s condition), short time horizon.
  • There was evidence from one cost analysis showing that ambulatory care coordination (nurse led programme that offered integrated coordination) resulted in cost savings in children with complex care needs. This analysis was based on a pre-post study (N=101). This evidence is partially applicable to the NICE decision-making context as it was conducted in Australia, and is characterised by potentially serious limitations, including a pre-post study design, short time horizon, narrow healthcare payer perspective.
  • There was mixed evidence from one cost analysis showing that the special needs programme (a tertiary primary care partnership model) resulted in either a cost increase or a cost reduction. This study considered two service structures and cost estimates from two hospitals. One service configuration included a paediatric nurse case manager and a physician. The other configuration included only a paediatric nurse case manager. The analysis showed that a service comprising both a paediatric nurse case manager and a physician resulted in cost savings at both hospitals. The service that included only a paediatric nurse case manager was cost saving in one centre but not the other. This analysis was based on a pre-post study (N=227). This evidence is partially applicable to the NICE decision-making context as it was conducted in the US, and is characterised by potentially serious limitations, including a short time horizon, pre-post study design, too healthcare-focused (i.e. inpatient care only).
  • There was evidence from one cost analysis showing that paediatric alliance for coordinated care model (comprehensive care at the community level to improve the coordination and communication among practitioners) resulted in additional intervention costs with the overall impact on costs unclear. This cost analysis was based on an observational / interrupted time series study (N=150). This evidence is partially applicable to the NICE decision-making context as it was conducted in the US and is characterised by potentially serious limitations, including consideration of intervention costs only, small sample, local unit cost data.

The committee’s discussion and interpretation of the evidence

The outcomes that matter most

This review question focused on the impact of models for the delivery of joined-up health, social care and education services on person-focused outcomes. The impact of models for the delivery of joined-up health, social care and education services on service-focused outcomes, such as access to services, are included in the review of ‘Commissioning, practice and service delivery models to deliver joined-up care’.

Extent to which health, social care and educational needs are met was prioritised as a critical outcome by the committee as they agreed that joined-up support should better enable services to meet the needs of children and young people and failure to meet needs is likely to have a long term impact on a number of other outcomes, such as health and social related quality of life of both children and young people and their families.

Quality of life, social inclusion, preparation for adulthood and mortality were selected as important outcomes by the committee. Quality of life was selected as an important outcome due to the importance of providing person-centred services. Social inclusion and preparation for adulthood were included as they are core outcomes included within EHC planning and the SEND Code of Practice (2015). Mortality was considered an important outcome as this may be impacted by the extent to which needs are met.

No evidence was found that reported mortality.

The quality of the evidence

The quality of the evidence was assessed with GRADE and was rated as very low to moderate. Concerns about risk of bias ranged from “very serious” to “serious”. The most serious concerns for the mixed methods studies and the survey were biases arising from selection of participants and measurement of outcomes, whereas the most serious concerns for the before and after study were biases arising from random sequence generation, allocation concealment and lack of a separate control group. There was “no serious inconsistency” for all outcomes due to only one study reporting each outcome of interest. There was also “no serious indirectness” for all outcomes. Concerns about imprecision ranged from “very serious” to “no serious imprecision”. Imprecision was due to 95% confidence intervals crossing boundaries for minimally important differences.

Benefits and harms

There was some evidence that having parental involvement in steering committees and advisory groups improved parents’ quality of life. The role of these groups included defining service criteria and developing policies and practices, arranging funding and training, developing performance indicators and monitoring the service, raising awareness and addressing barriers to multi-agency working. There was also qualitative evidence (see evidence report K, sub-theme 6.8) that using a more flexible approach where services are able to meet the individual needs of the child/young person, rather than fitting the child/young person within existing rigid service models would be beneficial and enable services to better meet the needs of children and young people. Therefore, the committee recommended that children and young people and their parents or carers should be involved in planning services, and that commissioners should ensure their participation is effective and their role in planning is clear [1.17.6]. In the committee’s opinion this is aligns with requirements in relevant legislation and guidance in the SEND Code of Practice (2015) about involving children, young people and their parents in planning services.

There was also some evidence that services with clear key worker job descriptions had important benefits over services with partial or no key worker job descriptions. However, there was no evidence of differences between services with and without designated key workers, and there was no evidence comparing services that had key workers with those that did not have key workers. The qualitative evidence highlighted that key workers are seen as important for having a holistic view of the child or young person and coordinating services (see evidence report K, theme 16). The committee agreed that for interagency team working to be effective there needs to be good communication between the interagency team and the child or young person (and their families/carers). The committee’s understanding of the SEND Code of Practice (2015) is that it recommends local authorities should adopt a key working approach to provide a single point of regular and consistent contact to help ensure holistic provision and co-ordination of services and support. This approach would be integral to facilitating efficient communication between the interagency team and the child/young person and their families, but is not currently happening everywhere. Further, the committee agreed, based on their experience, that there is variation in understanding of what key working may involve. Based on the committee’s experience, some of the key working support functions outlined in the SEND Code of Practice (2015) may be difficult to carryout due to differences in organisation and policies across services. Therefore, they recommended that there are information sharing and governance arrangements in place to facilitate the key working support [1.15.12]. The committee also recommended that there is further research into the effectiveness of dedicated key workers.

The committee agreed, based on their experience, that senior involvement is required to ensure that all disabled children and young people with severe complex needs have a practitioners providing them with key working support, as this will not occur naturally and would lead to variation in who does and does not receive key working support. Further, they agreed it was important that practitioners providing key working support have the training, time and resources needed to provide this support, taking into account their other commitments, as otherwise it will not be possible to carry out the key working functions, or the standard of support will not be sufficient to provide a benefit [1.15.3]. The committee also agreed it was important that managers ensure that interagency teams understand what key working support involves so that those providing key working support provide a consistent service that addresses the key functions of the role [1.15.4]. However, the committee acknowledged that the specific functions and the amount of time and resources required to fulfil the key working support role for each child or young person will vary based on their specific needs and family circumstances. In order for it to be possible to provide key working support to everyone who needs it, the committee felt strongly that there needs to be flexibility in the support that is provided and it should be tailored to individual needs [1.15.2]. This recommendation will be particularly relevant to those with characteristics associated with vulnerability and stigma e.g. looked after children status, traveller status, family breakdown, homelessness.

The committee agreed, based on their experience, that there should be early multiagency involvement with children and young people with severe complex needs in order to identify, assess and address their needs. This is consistent with qualitative evidence (see evidence report K, sub-theme 8.1) that there can be a lack of urgency to provide support until children and young people reach crisis points. Therefore, the committee made a recommendation in support of early intervention and multi-agency involvement [1.17.1].

The committee discussed that children and young people may be placed in specialist residential placements that may be some distance from the child or young person’s home. The committee were of the view that for some children and young people, specialist residential placements provide a holistic package of care and support that fully meets the needs of the individual and that this may be the most effective option due to difficulty meeting this level of provision outside of residential placements. However, they were also of the view that some children and young people get placed at a distance to home, not because the provision is best for their needs, but because there are no services available to provide the care they need closer to home, or, they do not meet the eligibility criteria to access these services. In the opinion of the committee, providing care closer to home and within their community would be beneficial for children, young people and their families in terms of improved quality of life and maintaining family and social relationships. Further, the committee were concerned that when children and young people return from residential placements, the local community may not be equipped to meet their needs as they have not built the capacity to do so, or people may fall through the gap as they are not known to local services. The committee therefore agreed, based on their experience, to recommend that when commissioning services, options to provide care and support close to home and within their community should be explored before placing an individual at a distance to the family home [1.17.1]. In addition, the committee agreed, based on their experience and the evidence above regarding lack of intervention until crisis points are reached, that there are a group of children and young people with severe complex needs who end up with residential placements as a result of escalation of their needs due to a lack of early intervention. Therefore, they made a research recommendation to establish the most effective commissioning, practice and service delivery models for enabling children and young people to stay close to home.

The committee agreed, based on their experience, that it is widespread practice for services to be commissioned and developed based on replicating existing services and that this approach does not necessarily consider what the outcomes of such services should be or develop services that meet the needs of the population. The committee agreed that specifying outcomes in contracts should lead to services that are better equipped to meet the needs of disabled children and young people with severe complex needs and, therefore, made a recommendation in support of this [1.17.1]. This recommendation was further supported by qualitative evidence that using a more flexible approach where services are able to meet the individual needs of the child/young person, rather than fitting the child/young person within existing rigid service models would be beneficial (see evidence report K sub-theme 6.8).

The committee discussed that, in their experience, different services often work in silos and may not consider the impact that changes in service structure or processes may have on other services involved in the care of disabled children and young people. For example, services may rely on the results of specific assessments as entry criteria to services and may not be able to determine who should be admitted to a service or intervention if this assessment is discontinued. The committee agreed that these situations can cause delays and lead to gaps in service provision. Therefore, the committee recommended that how services fit together and the impact of changes in one service on another are considered when commissioning services [1.17.1].

The qualitative evidence reviews highlighted that a lack of funding and resources is a barrier to providing services, that there is a lack of appropriate services, particularly post-16 years of age and that decision making for transitions is left too late (see evidence report A, sub-themes 11.4 and 11.5; evidence report K, sub-themes 5.2, 6.4 and 17.1). Further, the committee emphasised that joint planning and commissioning should lead to more effective use of limited resources. Therefore, the committee agreed local authorities and health commissioners should plan how services will be organised once young people turn 18 or transfer into adult services to ensure continuity of support [1.17.2].

The committee noted that there is a joint commissioning duty in the Children and Families Act 2014, between CCGs and Local Authorities. However this is only happening in parts of the system. There is no universally established framework at an organisational level to enable joint working across all 3 sectors to happen. Many of the guideline recommendations emphasise the need for joint working, but services ability to implement these would be limited without the a framework being established at an organisational level. The committee noted that the commissioning duty of CCGs is being absorbed by Integrated Care Systems and therefore the same duty should apply to the relationship between ICSs and Local Authorities. Therefore they recommended that ICSs and Local Authorities should develop a joint commissioning framework [1.18.1].

There is an existing requirement for clinical commissioning groups to develop and maintain Dynamic Support Registers to identify people with a learning disability, autism (or both) who display, or are at risk of developing, behaviour that challenges or mental health conditions who are most likely to be at risk of being admitted to mental health or learning disability hospitals. However the existence of such registers is not widely known about. Therefore the committee made recommendations to raise awareness in this area and to encourage healthcare practitioners to check if children and young people with severe complex needs are on them [1.18.5; 1.18.6]. Including relevant children and young people with severe complex needs on Dynamic Support Registers will help services know which individuals are likely to need additional support. In turn this should facilitate recognition of early signs that might lead to a crisis and enable extra support to be put in place to prevent unnecessary hospitalisation. As Dynamic Support Registers are an existing requirement there should not be any significant resource implications from the recommendation.

There was some evidence that dedicated funding for services, joint budgets and having a designated service manager improved parents’ satisfaction and quality of life. However, this evidence was very limited and related to the provision of key workers only. Further, there was insufficient information in the included papers regarding the exact funding and commissioning arrangements. Therefore, the committee did not think this evidence provided sufficient basis for recommendations and recommended further research into the most effective joint commissioning arrangements for disabled children and young people with severe complex needs.

Cost effectiveness and resource use

Five existing economic studies explored the costs and cost-effectiveness of service arrangements to deliver joined-up education, health and social care services. All studies were non-UK, partially applicable and characterised by potentially serious limitations. As a result, the committee could not draw any conclusion from this evidence or base any recommendations on it.

One UK study on the costs of key worker service (Copps 2007) was identified for evidence review D (Supporting families and carers). The analysis showed that the key worker service costs more to provide than the financial gains. However, under a certain set of assumptions, the key worker service could potentially be cost-saving. It was acknowledged that this study was only partially applicable to the NICE decision-making context because it was unclear from the study’s definition how applicable the population was. Also, this study was characterised by potentially serious limitations. As a result, the committee could not draw any firm conclusions from this evidence.

The recommendations on providing key working support reiterate guidance in the SEND Code of Practice (2015). However, since its introduction, the challenging nature of the environment has meant the guidance on key working support has largely been unimplemented and key workers do not have enough protected time to provide these functions adequately.

The committee discussed that in their opinion it would be preferable for key working support to be provided by a dedicated key worker role, with a separate job description and role specification, rather than key working functions being allocated to members of the team on top of their existing roles. Their view was that providing key working support effectively can be time-consuming and the person undertaking it needs to have the time and resources for this.

The committee explained that provision of key working support includes benefits to families and carers, e.g. if key workers do the coordination, families do not have to take time off their other commitments, including care for siblings and time off work and increases their ability to manage at home, avoiding the cost of expensive care placements. Due to the lack of key working support, there are routine reports of communication and coordination failures (i.e. different services not feeding into each other), leading to inefficient processes, missed meetings, and poor information provision. Key working support counteracts this considerably and ensure coordinated and seamless care, joined-up outcomes, and reduction in complaints. The committee was of the view that the value of benefits potentially offsets any costs associated with providing key working support. However, they acknowledged that there was no evidence of effectiveness or cost-effectiveness to justify a specific key worker post.

Since the recommendations on key working support reiterate guidance in the SEND Code of Practice (2015) they should not have a significant resource impact. However, practice is variable, and the committee acknowledged that the implementation of these recommendations might require additional resources for services with sub-optimal practices. For example, services will have to plan their resources more effectively to enable key working support to be provided and staff supported to do so.

There is currently no dedicated/bespoke training for people who will be providing key working support. The committee explained that the essential skills required to provide key working support involve project management, negotiating and communicating with people, and usually involve component-based training. Training in these components is already available and accessible to support individuals providing key working support to develop the specific skills they need. Therefore, this recommendation is not expected to have a significant resource impact.

The committee discussed the recommendation around focussing on early multiagency involvement when commissioning services. They noted that there may be some resource implications associated with facilitating early involvement. However, savings associated with children and young people and their families not reaching a crisis / preventing emergency placements would likely outweigh any additional costs.

Specifying outcomes in contracts is based on the guidance in the SEND Code of Practice (2015) and the recommendation is not suggesting a move from block contracts as this would be unfeasible. There is still a widespread practice where commissioners are procuring services on a block contract basis without specifying what outcomes services should be achieving, and as a result, it makes it easy for services to degrade. The committee explained that block arrangements do not limit commissioners describing the population’s needs, including individual needs (within block contracts). The recommendation makes it more explicit that outcomes can and should be specified within existing commissioning frameworks. This recommendation has a potential to result in more responsive and efficient services.

The committee discussed issues around funding, and organising services for young people once they turn 18, to ensure continuity of support. The committee explained that the entire public sector is under financial constraints to provide services and resources to meet both individual and population needs. The lack of communication between education, health and social care during the transition period causes care delays and results in poor outcomes. This issue will become more significant in future due to a growing population and people with disabilities and severe complex needs living longer. The committee agreed that sectors coming together, planning, using joint funding / commissioning, partnership working would create an opportunity for efficiencies in terms of maximising the needs met from available funds. Therefore, any additional costs to local authorities and health commissioners associated with planning / setting up frameworks for joint working to ensure continuity of support during the transition period would be offset by efficiency gains and better outcomes.

The committee discussed commissioning changes being made in services, (e.g. changes in the provision, model) in a vacuum without considering broader knock-on impacts. Often reconfiguration of services is undertaken within that sector and there is no comprehensive impact assessment across all sectors. Local authorities have duties around joint strategic needs assessment, but not in terms of integrated service delivery. Services can change rapidly, which can have an enormous impact on other services, particularly for the delivery of integrated services. It can result in unintended consequences, e.g. care gaps, with substantial financial consequences. The committee agreed that there needs to be consideration of how each service fits in and works with other services and how commissioning changes in one may impact other services and the ability to provide integrated care and support. Such practices should encourage a good way of working and prevent unintended costly consequences due to care gaps. It could also help with the efficiencies and result in other cost-savings, e.g. health and local authorities engaging in joint recruitment.

The committee discussed the recommendation for Integrated Care Systems (ICSs) and local authorities to develop joint-commissioning frameworks. Integrated care systems are replacing clinical commissioning groups and may need to work collaboratively with local authorities where they are not already doing so, which potentially could have some resource implications. Joint commissioning of services is currently only being done for particular provisions, for example some patient advice and support services, some bespoke packages for post-16s, and some short breaks. Developing a joint commissioning framework would be a change in practice. Given the integral part local authorities play in the identification, assessment, and care pathways for children and young people with disabilities and severe complex needs, joint working (facilitated by a joint commissioning framework) is essential to bring meaningful improvements in the care of these children and young people.

A joint commissioning framework across education, health, and social care will enable collaborative working, coordination, consistency, and efficiencies for all parties involved. It will enable holistic care and a less fragmented experience. It will also allow practitioners to deliver person-centred care that addresses their needs across the 3 sectors, and ultimately, it will result in better care and support for the person. For example, better joined-up working will lead to early identification of need (before they reach a crisis). This may prevent expensive out of area placements, and prolonged hospital stays. It improves health outcomes because the right care can be initiated early, i.e. delays in care exacerbate problems. This would also improve educational outcomes by getting the right support for engaging in learning earlier.

Education, health and social care services will have to make their processes more joined-up and coordinated. They may need more joint and collaborative meetings. Commissioners will need to establish frameworks for collaborative and cooperative working.

Recommendations supported by this evidence review

This evidence review supports recommendations 1.15.2 - 1.15.4, 1.15.12, 1.17.1, 1.17.2, 1.17.6, 1.18.1 and the research recommendations on dedicated keyworkers, care close to home and joint commissioning arrangements. Other evidence supporting these recommendations can be found in the evidence reviews Views and experiences of service users (evidence report A), Barriers and facilitators of joined-up care (evidence report K), Views and experiences of service providers (evidence report M).

References – included studies

    Effectiveness

    • Craston 2013

      Craston M., Thom, G., Spivack, R., Lambert, C., Yorath, F., Purdon, S., Bryson, C., Sheikh, S., Smith, L., Evaluation of the SEND pathfinder programme: Impact research brief, London: Department for Education, 2013. Available at: www​.gov.uk/government/publications

    • Eskow 2015

      Eskow, K. G., Chasson, G. S., Summers, J. A., A cross-sectional cohort study of a large, statewide Medicaid home and community-based services autism waiver program, Journal of Autism and Developmental Disorders, 45, 626–35, 2015 [PMC free article: PMC4339692] [PubMed: 25183656]

    • Greco 2005

      Greco, V., Sloper, P., Webb, R., Beecham, J., An exploration of different models of multi-agency partnerships in key worker services for disabled children: effectiveness and costs, London: Department for Education and Skills, 2005. Available at: https://www​.york.ac.uk​/inst/spru/pubs/pdf/keyworker.pdf

    • Klag 2016

      Klag, S., Fox, T., Martin, G., Eadie, K., Bergh, W., Keegan, F., Turner, D., Raeburn, N., Evolve Therapeutic Services: A 5-year outcome study of children and young people in out-of-home care with complex and extreme behavioural and mental health problems, Children and Youth Services Review, 69, 268–274, 2016

    • Thom 2015

      Thom G., Lupton, K., Craston, M., Purdon, S., Bryson, C., Lambert, C., James, N., Knibbs, S., Oliver, D., Smith, L., Vanson, T., The Special Educational Needs and Disability Pathfinder Programme evaluation: Final impact research report, London: Department for Education, 2015. Available at: https://assets​.publishing​.service.gov.uk​/government/uploads/system​/uploads/attachment_data​/file/448157​/RB471_SEND_pathfinder​_programme_final_report_brief.pdf

    Economic

    • Cohen 2012

      Cohen, E., Lacombe-Duncan, A., Spalding, K., MacInnis, J., Nicholas, D., Narayanan, U. G., et al., Integrated complex care coordination for children with medical complexity: a mixed-methods evaluation of tertiary care-community collaboration. BMC health services research, 12, 366, 2012 [PMC free article: PMC3529108] [PubMed: 23088792]

    • Gordon 2007

      Gordon, J. B., Colby, H. H., Bartelt, T., Jablonski, D., Krauthoefer, M. L., & Havens, P., A tertiary care–primary care partnership model for medically complex and fragile children and youth with special health care needs. Archives of pediatrics & adolescent medicine, 161, 937–44, 2007 [PubMed: 17909136]

    • Palfrey 2004

      Palfrey, J. S., Sofis, L. A., Davidson, E. J., Liu, J., Freeman, L., & Ganz, M. L., The Pediatric Alliance for Coordinated Care: evaluation of a medical home model. Pediatrics, 113, 1507–16, 2004 [PubMed: 15121919]

    • Peter 2011

      Peter, S., Chaney, G., Zappia, T., Van Veldhuisen, C., Pereira, S., & Santamaria, N., Care coordination for children with complex care needs significantly reduces hospital utilization. Journal for Specialists in Pediatric Nursing, 16, 305–12, 2011 [PubMed: 21951356]

    • Revill 2013

      Revill, P., Ryan, P., McNamara, A., & Normand, C., A cost and outcomes analysis of alternative models of care for young children with severe disabilities in Ireland. Alter, 7, 260–74, 2013

    Other

Appendices

Appendix B. Literature search strategies

Literature search strategies for review questions: What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

Please note that a single search was run to cover both review questions

Databases: Medline; Medline EPub Ahead of Print; and Medline In-Process & Other Non-Indexed Citations

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Databases: Embase; and Embase Classic

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Database: Health Management Information Consortium (HMIC)

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Database: Social Policy and Practice

Download PDF (191K)

Database: PsycInfo

Download PDF (200K)

Database: Emcare

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Databases: Cochrane Central Register of Controlled Trials (CCTR); and Cochrane Database of Systematic Reviews (CDSR)

Download PDF (210K)

Database: Database of Abstracts of Reviews of Effects (DARE)

Download PDF (198K)

Database: Health Technology Abstracts (HTA)

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Databases: Applied Social Sciences Index & Abstracts (ASSIA); Social Services Abstracts; Sociological Abstracts; and ERIC (Education Resources Information Centre)

Download PDF (186K)

Database: British Education Index

Download PDF (194K)

Database: CINAHL Plus (Cumulative Index to Nursing and Allied Health Literature)

Download PDF (188K)

Database: Social Sciences Citation Index (SSCI)

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Database: Social Care Online

Download PDF (172K)

Appendix C. Effectiveness evidence study selection

Study selection for review questions: What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

Download PDF (134K)

Appendix E. Forest plots

Forest plots for review question: What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

Download PDF (115K)

Forest plots for review question: What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

No meta-analysis was conducted for this review question and so there are no forest plots.

Appendix G. Economic evidence study selection

Economic evidence study selection for review questions: What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

One global search was undertaken – please see Supplement B for details on study selection.

Appendix H. Economic evidence tables

Economic evidence tables for review questions: What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

Download PDF (231K)

Appendix I. Economic model

Economic model for review questions: What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

No economic analyses were conducted for these review questions.

Appendix J. Excluded studies

Excluded studies for review questions: What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

Excluded effectiveness studies

Table 25. Excluded studies and reasons for their exclusion.

Table 25

Excluded studies and reasons for their exclusion.

Excluded economic studies

See Supplement B for the list of excluded studies across all reviews.

Appendix K. Research recommendations – full details

Research recommendations for review questions: What are the most effective commissioning, practice and service delivery models to deliver joined-up health, social care and education services for disabled children and young people with severe complex needs?

What combined commissioning, practice and service delivery models are most effective in meeting the health, social care and education needs (including changing and evolving needs) of disabled children and young people with severe complex needs?

Download PDF (190K)