1645 lines
68 KiB
HTML
1645 lines
68 KiB
HTML
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<meta name="description" content="What Task Assistance Is Task assistance includes both asking for assistance when needed and offering assistance to team members when the opportunity arises. Task assistance is guided by situation monitoring, because situation monitoring allows team members to effectively identify when they, or other team members, need assistance." />
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<link rel="canonical" href="https://www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html" />
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<title>Tool: Task Assistance | Agency for Healthcare Research and Quality</title>
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<div class="search-label search-label-pad">Search all AHRQ sites</div>
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<div class="col-12 collapse width" id="megamenu-container">
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<li class="nav-item" rel="2">
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<a href="/data/index.html" title="" class="nav-link" data-drupal-link-system-path="node/226309">Data & Analytics</a>
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="//www.ahrq.gov/research/findings/nhqrdr/index.html">National Healthcare Quality and Disparities Report</a></h2>
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<ul>
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||
</ul>
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<p>Latest available findings on quality of and access to health care</p></div>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/fund-opps/index.html">Notice of Funding Opportunities</a></h2>
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<ul>
|
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<li><a href="/funding/policies/nofoguidance/index.html">Notice of Funding Opportunity Guidance</a></li>
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|
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<li><a href="/funding/policies/hhspolicy/index.html">HHS Grants Policy Statement</a></li>
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<div class="content">
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<ul>
|
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<li><a href="/funding/priorities-contacts/special-emphasis-notices/index.html">Special Emphasis Notices</a></li>
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<li><a href="/funding/priorities-contacts/contacts/index.html">Staff Contacts</a></li>
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<div class="content">
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<ul></ul></div>
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</section>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/process/index.html">Grant Application, Review & Award Process</a></h2>
|
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<ul>
|
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<li><a href="/funding/process/grant-app-basics/index.html">Grant Application Basics</a></li>
|
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|
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<li><a href="/funding/process/dates/index.html">Application Deadlines & Important Dates</a></li>
|
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<li><a href="/funding/process/grant-app-basics/apptips.html">AHRQ Tips for Grant Applicants</a></li>
|
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<li><a href="/funding/process/mechanisms/index.html">Grant Mechanisms & Descriptions</a></li>
|
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<li><a href="/funding/process/review/index.html">Application Receipt & Review</a></li>
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<li><a href="/funding/process/award-process/index.html">Award Process</a></li>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/grant-mgmt/index.html">Post-Award Grant Management</a></h2>
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<ul>
|
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<li><a href="/funding/grantee-profiles/index.html">AHRQ Grantee Profiles</a></li>
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<li><a href="/funding/grant-mgmt/recognition_ahrq-funded_study.html">Getting Recognition for Your AHRQ-Funded Study</a></li>
|
||
<li><a href="/funding/grant-mgmt/grants-by-state.html">Grants by State</a></li>
|
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<li><a href="/funding/grant-mgmt/nces.html">No-Cost Extensions (NCEs)</a></li>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/contracts/index.html">Contracts</a></h2>
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<ul></ul></div>
|
||
|
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</div>
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</section>
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</div>
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<div class="subnav-3-cols">
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<div class="content">
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|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/grant-mgmt/grants-by-state.html">AHRQ Grants by State</a></h2>
|
||
|
||
<ul>
|
||
</ul>
|
||
|
||
<p>Searchable database of AHRQ Grants</p></div>
|
||
|
||
</div>
|
||
</div>
|
||
<div class="mm-feature-block hide-on-mobile block block-block-content block-block-contentc6610af5-d53e-4c4c-8541-cbf02cc0fa2a" id="block-block-content-c6610af5-d53e-4c4c-8541-cbf02cc0fa2a">
|
||
|
||
|
||
<div class="content">
|
||
|
||
<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/pcor/index.html">PCOR</a></h2>
|
||
|
||
<ul>
|
||
</ul>
|
||
|
||
<p>AHRQ Projects funded by the Patient-Centered Outcomes Research Trust Fund.</p></div>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</section>
|
||
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
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<div rel="7" class="row pulldown pulldown7">
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<div class="col-md-12" role="navigation">
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<section class="row region region-megamenu-pulldown7-col1">
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<div class="hide-on-desktop block block-block-content block-block-contentdf85c7fb-faa9-4161-a755-fc6b625659a3" id="block-block-content-df85c7fb-faa9-4161-a755-fc6b625659a3">
|
||
|
||
|
||
<div class="content">
|
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|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/index.html">News</a></h2></div>
|
||
|
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</div>
|
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</div>
|
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<div id="block-block-content-cd0e99d7-d91f-4082-9d40-d26841f8eced" class="block block-block-content block-block-contentcd0e99d7-d91f-4082-9d40-d26841f8eced">
|
||
|
||
|
||
<div class="content">
|
||
|
||
<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/newsroom/index.html">Newsroom</a></h2>
|
||
|
||
<ul>
|
||
<li><a href="/news/newsroom/press-releases/index.html">Press Releases</a></li>
|
||
<li><a href="/news/newsroom/social-media/index.html">AHRQ Social Media</a></li>
|
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<li><a href="/news/newsroom/ahrq-stats.html">AHRQ Stats</a></li>
|
||
<li><a href="/news/newsroom/case-studies/index.html">Impact Case Studies</a></li>
|
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</ul></div>
|
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|
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|
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|
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|
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|
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<div class="content">
|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/blog/index.html">Blog</a></h2>
|
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|
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<ul>
|
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<li><a href="/news/blog/ahrqviews/index.html">AHRQ Views</a></li>
|
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</ul></div>
|
||
|
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</div>
|
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</div>
|
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|
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</section>
|
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|
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|
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</div>
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<div class="col-md-12" role="navigation">
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|
||
|
||
|
||
<div class="content">
|
||
|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/newsletters/index.html">Newsletter</a></h2>
|
||
|
||
<ul>
|
||
<li><a href="/news/newsletters/e-newsletter/index.html">AHRQ News Now</a></li>
|
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</ul></div>
|
||
|
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</div>
|
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</div>
|
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<div id="block-block-content-2c346bcd-720f-42fd-bac4-6a8d99c465e9" class="block block-block-content block-block-content2c346bcd-720f-42fd-bac4-6a8d99c465e9">
|
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|
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<div class="content">
|
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|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/events/index.html">Events</a></h2>
|
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<ul>
|
||
<li><a href="/news/events/ahrq-research-summit-diagnostic-safety.html">AHRQ Research Summit on Diagnostic Safety</a></li>
|
||
<li><a href="/news/events/ahrq-research-summit-learning-health-system.html">AHRQ Research Summit on Learning Health Systems</a></li>
|
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<li><a href="/news/events/nac/index.html">National Advisory Council Meetings</a></li>
|
||
<li><a href="/news/events/conference/index.html">AHRQ Research Conferences</a></li>
|
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</ul></div>
|
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|
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</div>
|
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</div>
|
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|
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</section>
|
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|
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</div>
|
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</div>
|
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|
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<div class="subnav-2-cols">
|
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</div>
|
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</div>
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<div rel="8" class="row pulldown pulldown8">
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<div class="subnav-2-cols">
|
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<div class="col-md-12" role="navigation">
|
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<section class="row region region-megamenu-pulldown8-col1">
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<div class="hide-on-desktop block block-block-content block-block-contentd829a035-55e4-4ec0-b50d-6007e7da6e21" id="block-block-content-d829a035-55e4-4ec0-b50d-6007e7da6e21">
|
||
|
||
|
||
<div class="content">
|
||
|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/cpi/index.html">About</a></h2></div>
|
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|
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</div>
|
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</div>
|
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<div id="block-block-content-7b86e149-d9ec-4cc0-a9bc-aeef3b7ccfad" class="block block-block-content block-block-content7b86e149-d9ec-4cc0-a9bc-aeef3b7ccfad">
|
||
|
||
|
||
<div class="content">
|
||
|
||
<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/cpi/about/index.html">About AHRQ</a></h2><ul><li><a href="/cpi/about/do-you-know-ahrq-quiz.html">How Well Do You Know AHRQ? Quizzes</a></li><li><a href="/cpi/about/profile/index.html">Profile</a></li><li><a href="/cpi/about/mission/index.html">Mission and Budget</a></li><li><a href="/cpi/corecompetencies/index.html">AHRQ's Core Competencies</a></li><li><a href="/cpi/about/nac.html">National Advisory Council</a></li><li><a href="/cpi/about/careers/index.html">Careers at AHRQ</a></li><li><a href="/cpi/about/directions/index.html">Maps and Directions</a></li><li><a href="/cpi/about/otherwebsites/Index.html">Other AHRQ Web Sites</a></li><li><a href="/cpi/about/hhs-agencies/index.html">Other HHS Agencies</a></li><li><a href="/cpi/about/20timeline/testimonials.html">Testimonials</a></li></ul></div>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</section>
|
||
|
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</div>
|
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</div>
|
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|
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<div class="subnav-2-cols">
|
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<div class="col-md-12" role="navigation">
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<section class="row region region-megamenu-pulldown8-col2">
|
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<div id="block-block-content-a018d8d6-07b1-45b3-8f96-1a25784e6dea" class="block block-block-content block-block-contenta018d8d6-07b1-45b3-8f96-1a25784e6dea">
|
||
|
||
|
||
<div class="content">
|
||
|
||
<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/cpi/about/organization/index.html">Organization & Contacts</a></h2>
|
||
<ul>
|
||
<li><a href="/cpi/centers/index.html">Centers and Offices</a></li>
|
||
<li><a href="/cpi/about/organization/orgchart/organizational-chart.html">Organization Chart</a></li>
|
||
<li><a href="/cpi/about/organization/contacts/key-contacts.html">Key Contacts</a></li>
|
||
</ul></div>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</section>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
<div class="subnav-2-cols">
|
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</div>
|
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</div>
|
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|
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</div>
|
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</div>
|
||
|
||
<div class="col-md-12 col-sm-12 utility-mobile">
|
||
|
||
<ul class="clearfix">
|
||
<li class="first">
|
||
|
||
|
||
|
||
<a href="/cpi/about/careers/index.html">Careers</a>
|
||
</li>
|
||
<li>
|
||
|
||
|
||
|
||
<a href="/contact/index.html">Contact Us</a>
|
||
</li>
|
||
<li>
|
||
|
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|
||
|
||
<a href="/informacion-en-espanol/index.html">Español</a>
|
||
</li>
|
||
<li class="last">
|
||
|
||
|
||
|
||
<a href="https://info.ahrq.gov/">FAQs</a>
|
||
</li>
|
||
</ul>
|
||
|
||
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
<div id="breadcrumbs">
|
||
<div class="row row-side-margins">
|
||
<div class="col-12 .chrome">
|
||
<div id="block-system-breadcrumb-block" class="block block-system block-system-breadcrumb-block">
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||
|
||
<div class="content">
|
||
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|
||
|
||
<nav role="navigation" aria-label="breadcrumb">
|
||
<ol class="breadcrumb">
|
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<li class="breadcrumb-item">
|
||
<a href="/">Home</a>
|
||
</li>
|
||
<li class="breadcrumb-item">
|
||
<a href="/teamstepps-program/index.html">TeamSTEPPS Program</a>
|
||
</li>
|
||
<li class="breadcrumb-item">
|
||
<a href="/teamstepps-program/curriculum/index.html">Curriculum Materials</a>
|
||
</li>
|
||
<li class="breadcrumb-item">
|
||
<a href="/teamstepps-program/curriculum/mutual/index.html">Module 4: Mutual Support</a>
|
||
</li>
|
||
<li class="breadcrumb-item">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/index.html">Section 2: Explanation of Mutual Support Key Concepts and Tools</a>
|
||
</li>
|
||
<li class="breadcrumb-item active">
|
||
Tool: Task Assistance
|
||
</li>
|
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</ol>
|
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</nav>
|
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|
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</div>
|
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</div>
|
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</div>
|
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|
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<div id="topics-az" class="col-12">
|
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<div class="row row-side-margins">
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<div class="col-12">
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</div>
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</div>
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<div id="main-content-wrapper">
|
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<section class="main-content col row-side-margins" id="content" role="main">
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</div>
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<div class="container-fluid site-wrap">
|
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<div class="row">
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<div class="col-md-12 text-right addthis_toolbox">
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<div class="addtoany-toolbox">
|
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<h2 class="addtoany-header">SHARE:</h2>
|
||
<div class="block block-addtoany block-addtoany-block">
|
||
|
||
|
||
<div class="content">
|
||
<span class="a2a_kit a2a_kit_size_16 addtoany_list" data-a2a-url="https://www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html" data-a2a-title="Tool: Task Assistance"><a class="a2a_button_facebook"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/facebook-tiny.png" border="0" alt="Facebook"></a><a class="a2a_button_twitter"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/x-tiny.png" border="0" alt="X"></a><a class="a2a_button_email"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/envelope-tiny.png" border="0" alt="Email AHRQ"></a><a class="a2a_button_print"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/print-tiny.png" border="0" alt="Print"></a><a class="a2a_dd addtoany_share" href="https://www.addtoany.com/share#url=https%3A%2F%2Fwww.ahrq.gov%2Fteamstepps-program%2Fcurriculum%2Fmutual%2Ftools%2Ftask.html&title=Tool%3A%20Task%20Assistance"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/plus-tiny.png" alt="Share"></a></span>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
<div>
|
||
<div id="page-top"></div>
|
||
<section class="row region region-page-top">
|
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<div data-drupal-messages-fallback class="hidden"></div>
|
||
|
||
</section>
|
||
|
||
</div>
|
||
|
||
<div class="row side">
|
||
|
||
|
||
<button class="btn sbf-btn hidden visible-xs" type="button" data-toggle="collapse"
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data-target=".navbar-collapse" aria-expanded="false" aria-controls="collapseExample">
|
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More topics in this section
|
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</button>
|
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<div class="col-sm-3 sbf-col collapse dont-collapse-sm navbar-collapse">
|
||
<div class="block-sidebar-first block block-menu-block-forked block-menu-block-forkedteamstepps-program" id="block-menu-block-forked-teamstepps-program">
|
||
|
||
<span class="sbf-main"><a href="/teamstepps-program/index.html">TeamSTEPPS Program</a></span>
|
||
|
||
|
||
<ul class="clearfix nav navbar-nav collapse dont-collapse-sm navbar-collapse">
|
||
|
||
<li class="nav-item menu-item--collapsed sbf-level-one">
|
||
<a href="/teamstepps-program/updated/index.html" class="nav-link" data-drupal-link-system-path="node/240128">TeamSTEPPS Updates</a>
|
||
</li>
|
||
|
||
<li class="nav-item menu-item--collapsed sbf-level-one">
|
||
<a href="/teamstepps-program/welcome-guides/index.html" class="nav-link" data-drupal-link-system-path="node/240129">Welcome Guides</a>
|
||
</li>
|
||
|
||
<li class="nav-item menu-item--expanded active dropdown sbf-level-one">
|
||
<a href="/teamstepps-program/curriculum/index.html" class="nav-link active" aria-expanded="false" aria-haspopup="true" data-drupal-link-system-path="node/240152">Curriculum Materials</a>
|
||
<ul class="dropdown-menu menu-level-two">
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/intro/index.html" data-drupal-link-system-path="node/240123">Introduction to Curriculum</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/communication/index.html" data-drupal-link-system-path="node/240147">Module 1: Communication</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/team/index.html" data-drupal-link-system-path="node/240148">Module 2: Team Leadership</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/situation/index.html" data-drupal-link-system-path="node/240149">Module 3: Situation Monitoring</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--expanded active dropdown sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/mutual/index.html" class="active" aria-expanded="false" aria-haspopup="true" data-drupal-link-system-path="node/240150">Module 4: Mutual Support</a>
|
||
<ul class="dropdown-menu menu-level-three">
|
||
|
||
<li class="dropdown-item sbf-level-three">
|
||
<a href="/teamstepps-program/curriculum/mutual/overview/index.html" data-drupal-link-system-path="node/240329">Section 1: Overview of Mutual Support Key Concepts and Tools</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--expanded active dropdown sbf-level-three">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/index.html" class="active" aria-expanded="false" aria-haspopup="true" data-drupal-link-system-path="node/240330">Section 2: Explanation of Mutual Support Key Concepts and Tools</a>
|
||
<ul class="dropdown-menu menu-level-four">
|
||
|
||
<li class="dropdown-item active sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/task.html" class="active is-active" data-drupal-link-system-path="node/240331" aria-current="page">Tool: Task Assistance</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/feedback.html" data-drupal-link-system-path="node/240332">Tool: Formative Feedback</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/advocacy.html" data-drupal-link-system-path="node/240333">Tool: Advocacy and Assertion</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/conflict.html" data-drupal-link-system-path="node/240334">Concept: Conflict in Teams</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/rule.html" data-drupal-link-system-path="node/240335">Tool: Two-Challenge Rule</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/cus.html" data-drupal-link-system-path="node/240336">Tool: CUS</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/desc.html" data-drupal-link-system-path="node/240337">Tool: DESC</a>
|
||
</li>
|
||
</ul>
|
||
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-three">
|
||
<a href="/teamstepps-program/curriculum/mutual/teach/index.html" data-drupal-link-system-path="node/240338">Section 3: Teaching Mutual Support Key Concepts and Tools </a>
|
||
</li>
|
||
</ul>
|
||
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/implement/index.html" data-drupal-link-system-path="node/240153">Implementation of TeamSTEPPS 3.0</a>
|
||
</li>
|
||
</ul>
|
||
|
||
</li>
|
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<article about="/teamstepps-program/curriculum/mutual/tools/task.html" typeof="schema:WebPage" class="node node--type-page node--view-mode-full clearfix">
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<h1 class="node__title">
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<span property="schema:name" class="field field--name-title field--type-string field--label-hidden">Tool: Task Assistance</span>
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</h1>
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<div class="pager-wrap">
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<div property="schema:text" class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2>What Task Assistance Is</h2>
|
||
|
||
<p>Task assistance includes both asking for assistance when needed and offering assistance to team members when the opportunity arises. Task assistance is guided by situation monitoring, because situation monitoring allows team members to effectively identify when they, or other team members, need assistance.</p>
|
||
|
||
<p>In addition, when it is recognized that a team member needs assistance, offering to help should be a cultural norm. When offering assistance, share information verbally so that each team member has a shared understanding of what will be done and by whom. Offering assistance may include:</p>
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|
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<ul>
|
||
<li>Helping team members perform their tasks, </li>
|
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<li>Correcting task performance when needed, </li>
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<li>Shifting workload by redistributing tasks to other team members, </li>
|
||
<li>Delaying or rerouting work so an overburdened team member can recover, and</li>
|
||
<li>Filling in for overburdened team members when needed.</li>
|
||
</ul>
|
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|
||
<p>Practical examples of assistance include:</p>
|
||
|
||
<ul>
|
||
<li>Medical assistant helping front desk staff with patient registrations so all radiology reports can be logged in and reported to key clinical staff (timeliness and accuracy). </li>
|
||
<li>Front desk staff alerting a provider to a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication). </li>
|
||
<li>Nurse practitioner offering to see a patient scheduled for a physician colleague who is unexpectedly detained (timeliness, patient‐centeredness). </li>
|
||
<li>Staff members connecting a patient experiencing a prolonged or difficult diagnostic journey with a patient advocate or a member of the patient‐family advisory council to provide emotional and social support (patient-centeredness).</li>
|
||
</ul>
|
||
|
||
<p>Several factors are involved in task assistance:</p>
|
||
|
||
<ol>
|
||
<li><strong>Type of situation:</strong> Some team members react differently to offers and requests for help during emergent versus routine situations. Effective teams place all offers and requests for assistance in the context of patient safety and progress toward team goals, regardless of the situation.</li>
|
||
<li><strong>Attitudes and beliefs:</strong> Some attitudes or group norms restrict team members from offering or requesting assistance. People in some professions, people of color, and more junior staff may feel that offers of assistance are condescending and imply that they are less capable. Conversely, some people in positions of authority may feel that they should never admit they need help from others. Creating a cultural norm that encourages all team members, including patients to both offer help and accept help from any other team member—regardless of their profession, sex, race, or ethnicity—can overcome these barriers and foster mutual trust and respect.</li>
|
||
<li><strong>Style of communication:</strong> Personal style can greatly influence the team’s supportive actions. A person’s tone of voice or use of avoidance behaviors (e.g., being inaccessible or elusive) may inhibit others from asking for help. Effective teams demonstrate a willingness to engage in supportive behaviors wherever the need arises, and they communicate the information needed to achieve that objective.</li>
|
||
</ol>
|
||
|
||
<p>To expand your understanding of assistance, consider the following scenario:</p>
|
||
|
||
<p><em>Two members of the gastrointestinal laboratory are assessing an older patient who has just had conscious sedation for a colonoscopy. The monitor shows supraventricular tachycardia at a rate of 150 and blood pressure of 76/48. The nurse calls out the vital signs while the physician continues to monitor the rhythm. A nurse passing by the room hears the call-out.</em></p>
|
||
|
||
<ul>
|
||
<li>How would you offer assistance in this example?</li>
|
||
<li>How would you request assistance in this example?</li>
|
||
<li>How well would your team handle a scenario like this one?</li>
|
||
</ul>
|
||
|
||
<h2>Why Task Assistance Matters</h2>
|
||
|
||
<ul>
|
||
<li>To a certain degree, some of us have been conditioned to avoid asking for help because we fear it suggests a lack of knowledge or confidence. Many people refuse to seek assistance when overwhelmed or unsure of tasks. </li>
|
||
<li>Teams are at risk whenever they are over- or underloaded. The reason? They lose their situation awareness and in doing so they drop or abandon the plan. Task assistance rebalances the workloads of team members to reduce this risk. </li>
|
||
<li>Vulnerability to error is increased when people are under stress, are in high-risk situations, and are fatigued. One of the most important concepts to remember about task assistance is that it should be actively offered and given whenever there is a concern for patient safety related to workload.</li>
|
||
</ul>
|
||
|
||
<p>As you consider the importance of task assistance for the teams you are part of, ask yourself these questions:</p>
|
||
|
||
<ul>
|
||
<li>When is the last time you offered a colleague assistance? Given the ideas in this section, how might you do it even better in the future?</li>
|
||
<li>When is the last time you were offered assistance? How did you respond? Did your response reinforce the need for assistance and an affirming culture in your teams?</li>
|
||
<li>How well do your teams offer assistance to patients and family caregivers and accept it from them? While some tasks must be performed by trained staff, patients and family caregivers can be valuable sources of information needed for diagnosis and for status updates. </li>
|
||
</ul>
|
||
|
||
<h2>How To Provide Effective and Affirming Task Assistance</h2>
|
||
|
||
<p>Task assistance completes an activity or solves a problem. To provide effective task assistance:</p>
|
||
|
||
<ul>
|
||
<li>Always frame offers of assistance based on what is observable about the other’s activities (e.g., "I've noticed you haven't been able to take your break yet") instead of based on the other's characteristics (e.g., "Since you're inexperienced, I wasn't sure you knew how to do this").</li>
|
||
<li>Communicate clear and specific availability of time and skills when offering assistance.</li>
|
||
<li>Offer to complete a specific task if appropriate.</li>
|
||
<li>Foster a climate supportive of task assistance—helping each other may create a virtuous cycle. </li>
|
||
<li>Use common courtesy when asking for or offering help.</li>
|
||
<li>Close the loop on task communication—ensure the task was completed correctly.</li>
|
||
<li>Account for experience level.</li>
|
||
<li>Foster a climate in which it is expected that assistance will be actively sought and offered to reduce the occurrence of error:
|
||
<ul>
|
||
<li>"I need a hand." </li>
|
||
<li>"Can I give you a hand?"</li>
|
||
</ul>
|
||
</li>
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<p> </p>
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<div id="page-reviewed" class="body-copy-italic">Page last reviewed May 2023 </div>
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<div id="page-created" class="body-copy-italic">Page originally created May 2023</div>
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<p>
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<span class="citation-hdr">Internet Citation:</span> Tool: Task Assistance. Content last reviewed May 2023. Agency for Healthcare Research and Quality, Rockville, MD.<br>
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<span class="citation-url">https://www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html</span>
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