1597 lines
65 KiB
HTML
1597 lines
65 KiB
HTML
<!DOCTYPE html>
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<meta charset="utf-8" />
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<meta name="language" content="en-us" />
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<meta name="description" content="The DESC script is a constructive approach to managing and resolving conflict. While used to address both informational and interpersonal conflict, it is most effective with the latter. It is especially appropriate for major conflicts such as hostile or harassing behaviors that are putting the well-being of patients or other team members or staff at risk of physical or emotional harm. DESC involves a four-step process: " />
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<link rel="canonical" href="https://www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html" />
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<title>Tool: DESC | Agency for Healthcare Research and Quality</title>
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gtag('js', new Date());
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gtag('config', 'GTM-W4NX5V');
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<div class="search-label search-label-pad">Search all AHRQ sites</div>
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width="25px" height="25px" class="logo-white"
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data-toggle="collapse" data-target="#megamenu-container">
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<p>Menu</p>
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</div>
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</header>
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<div class="col-12 collapse width" id="megamenu-container">
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<div class="row mm-nav-bottom-border">
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<div id="megamenu-nav" class="col-sm-12 col-md-12 col-lg-12 col-xl-12 primary-menu-bg">
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<div class="row row-side-margins">
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<div class="col-md-12" role="navigation">
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<div class="row nav-close">
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<li class="nav-item" rel="2">
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<li class="nav-item menu-item--collapsed" rel="3">
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<a href="/research/index.html" title="" class="nav-link" data-drupal-link-system-path="node/183838">Research</a>
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<li class="nav-item menu-item--collapsed" rel="4">
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<a href="/data/index.html" title="" class="nav-link" data-drupal-link-system-path="node/226309">Data & Analytics</a>
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<li class="nav-item" rel="5">
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<a href="/tools/index.html" title="" class="nav-link" data-drupal-link-system-path="tools/index.html">Tools</a>
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<a href="/cpi/index.html" class="nav-link" data-drupal-link-system-path="node/183934">About</a>
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="//www.ahrq.gov/research/findings/nhqrdr/index.html">National Healthcare Quality and Disparities Report</a></h2>
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<ul>
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||
</ul>
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<p>Latest available findings on quality of and access to health care</p></div>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/fund-opps/index.html">Notice of Funding Opportunities</a></h2>
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<ul>
|
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<li><a href="/funding/policies/nofoguidance/index.html">Notice of Funding Opportunity Guidance</a></li>
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|
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<li><a href="/funding/policies/hhspolicy/index.html">HHS Grants Policy Statement</a></li>
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<div class="content">
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<ul>
|
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<li><a href="/funding/priorities-contacts/special-emphasis-notices/index.html">Special Emphasis Notices</a></li>
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<li><a href="/funding/priorities-contacts/contacts/index.html">Staff Contacts</a></li>
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<div class="content">
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<ul></ul></div>
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</section>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/process/index.html">Grant Application, Review & Award Process</a></h2>
|
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<ul>
|
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<li><a href="/funding/process/grant-app-basics/index.html">Grant Application Basics</a></li>
|
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|
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<li><a href="/funding/process/dates/index.html">Application Deadlines & Important Dates</a></li>
|
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<li><a href="/funding/process/grant-app-basics/apptips.html">AHRQ Tips for Grant Applicants</a></li>
|
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<li><a href="/funding/process/mechanisms/index.html">Grant Mechanisms & Descriptions</a></li>
|
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<li><a href="/funding/process/review/index.html">Application Receipt & Review</a></li>
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<li><a href="/funding/process/award-process/index.html">Award Process</a></li>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/grant-mgmt/index.html">Post-Award Grant Management</a></h2>
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<ul>
|
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<li><a href="/funding/grantee-profiles/index.html">AHRQ Grantee Profiles</a></li>
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<li><a href="/funding/grant-mgmt/recognition_ahrq-funded_study.html">Getting Recognition for Your AHRQ-Funded Study</a></li>
|
||
<li><a href="/funding/grant-mgmt/grants-by-state.html">Grants by State</a></li>
|
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<li><a href="/funding/grant-mgmt/nces.html">No-Cost Extensions (NCEs)</a></li>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/contracts/index.html">Contracts</a></h2>
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<ul></ul></div>
|
||
|
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</div>
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</section>
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</div>
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<div class="subnav-3-cols">
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<div class="content">
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|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/grant-mgmt/grants-by-state.html">AHRQ Grants by State</a></h2>
|
||
|
||
<ul>
|
||
</ul>
|
||
|
||
<p>Searchable database of AHRQ Grants</p></div>
|
||
|
||
</div>
|
||
</div>
|
||
<div class="mm-feature-block hide-on-mobile block block-block-content block-block-contentc6610af5-d53e-4c4c-8541-cbf02cc0fa2a" id="block-block-content-c6610af5-d53e-4c4c-8541-cbf02cc0fa2a">
|
||
|
||
|
||
<div class="content">
|
||
|
||
<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/pcor/index.html">PCOR</a></h2>
|
||
|
||
<ul>
|
||
</ul>
|
||
|
||
<p>AHRQ Projects funded by the Patient-Centered Outcomes Research Trust Fund.</p></div>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</section>
|
||
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
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<div rel="7" class="row pulldown pulldown7">
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<div class="hide-on-desktop block block-block-content block-block-contentdf85c7fb-faa9-4161-a755-fc6b625659a3" id="block-block-content-df85c7fb-faa9-4161-a755-fc6b625659a3">
|
||
|
||
|
||
<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/index.html">News</a></h2></div>
|
||
|
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</div>
|
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</div>
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<div id="block-block-content-cd0e99d7-d91f-4082-9d40-d26841f8eced" class="block block-block-content block-block-contentcd0e99d7-d91f-4082-9d40-d26841f8eced">
|
||
|
||
|
||
<div class="content">
|
||
|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/newsroom/index.html">Newsroom</a></h2>
|
||
|
||
<ul>
|
||
<li><a href="/news/newsroom/press-releases/index.html">Press Releases</a></li>
|
||
<li><a href="/news/newsroom/social-media/index.html">AHRQ Social Media</a></li>
|
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<li><a href="/news/newsroom/ahrq-stats.html">AHRQ Stats</a></li>
|
||
<li><a href="/news/newsroom/case-studies/index.html">Impact Case Studies</a></li>
|
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</ul></div>
|
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|
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|
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/blog/index.html">Blog</a></h2>
|
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|
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<ul>
|
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<li><a href="/news/blog/ahrqviews/index.html">AHRQ Views</a></li>
|
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</ul></div>
|
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|
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</div>
|
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</div>
|
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|
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</section>
|
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|
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|
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|
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|
||
<div class="content">
|
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|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/newsletters/index.html">Newsletter</a></h2>
|
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|
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<ul>
|
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<li><a href="/news/newsletters/e-newsletter/index.html">AHRQ News Now</a></li>
|
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</ul></div>
|
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|
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</div>
|
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</div>
|
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<div id="block-block-content-2c346bcd-720f-42fd-bac4-6a8d99c465e9" class="block block-block-content block-block-content2c346bcd-720f-42fd-bac4-6a8d99c465e9">
|
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/news/events/index.html">Events</a></h2>
|
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<ul>
|
||
<li><a href="/news/events/ahrq-research-summit-diagnostic-safety.html">AHRQ Research Summit on Diagnostic Safety</a></li>
|
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<li><a href="/news/events/ahrq-research-summit-learning-health-system.html">AHRQ Research Summit on Learning Health Systems</a></li>
|
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<li><a href="/news/events/nac/index.html">National Advisory Council Meetings</a></li>
|
||
<li><a href="/news/events/conference/index.html">AHRQ Research Conferences</a></li>
|
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</ul></div>
|
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|
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|
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</section>
|
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|
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|
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</div>
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<div class="subnav-2-cols">
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</div>
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<div class="col-md-12" role="navigation">
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<section class="row region region-megamenu-pulldown8-col1">
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<div class="hide-on-desktop block block-block-content block-block-contentd829a035-55e4-4ec0-b50d-6007e7da6e21" id="block-block-content-d829a035-55e4-4ec0-b50d-6007e7da6e21">
|
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||
|
||
<div class="content">
|
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|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/cpi/index.html">About</a></h2></div>
|
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|
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|
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<div id="block-block-content-7b86e149-d9ec-4cc0-a9bc-aeef3b7ccfad" class="block block-block-content block-block-content7b86e149-d9ec-4cc0-a9bc-aeef3b7ccfad">
|
||
|
||
|
||
<div class="content">
|
||
|
||
<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/cpi/about/index.html">About AHRQ</a></h2><ul><li><a href="/cpi/about/do-you-know-ahrq-quiz.html">How Well Do You Know AHRQ? Quizzes</a></li><li><a href="/cpi/about/profile/index.html">Profile</a></li><li><a href="/cpi/about/mission/index.html">Mission and Budget</a></li><li><a href="/cpi/corecompetencies/index.html">AHRQ's Core Competencies</a></li><li><a href="/cpi/about/nac.html">National Advisory Council</a></li><li><a href="/cpi/about/careers/index.html">Careers at AHRQ</a></li><li><a href="/cpi/about/directions/index.html">Maps and Directions</a></li><li><a href="/cpi/about/otherwebsites/Index.html">Other AHRQ Web Sites</a></li><li><a href="/cpi/about/hhs-agencies/index.html">Other HHS Agencies</a></li><li><a href="/cpi/about/20timeline/testimonials.html">Testimonials</a></li></ul></div>
|
||
|
||
</div>
|
||
</div>
|
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|
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</section>
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|
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</div>
|
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</div>
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<div class="col-md-12" role="navigation">
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<section class="row region region-megamenu-pulldown8-col2">
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<div id="block-block-content-a018d8d6-07b1-45b3-8f96-1a25784e6dea" class="block block-block-content block-block-contenta018d8d6-07b1-45b3-8f96-1a25784e6dea">
|
||
|
||
|
||
<div class="content">
|
||
|
||
<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/cpi/about/organization/index.html">Organization & Contacts</a></h2>
|
||
<ul>
|
||
<li><a href="/cpi/centers/index.html">Centers and Offices</a></li>
|
||
<li><a href="/cpi/about/organization/orgchart/organizational-chart.html">Organization Chart</a></li>
|
||
<li><a href="/cpi/about/organization/contacts/key-contacts.html">Key Contacts</a></li>
|
||
</ul></div>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</section>
|
||
|
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</div>
|
||
</div>
|
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|
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<div class="subnav-2-cols">
|
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</div>
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</div>
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</div>
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</div>
|
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|
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<div class="col-md-12 col-sm-12 utility-mobile">
|
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|
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<ul class="clearfix">
|
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<li class="first">
|
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|
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<a href="/cpi/about/careers/index.html">Careers</a>
|
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</li>
|
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<li>
|
||
|
||
|
||
|
||
<a href="/contact/index.html">Contact Us</a>
|
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</li>
|
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<li>
|
||
|
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||
|
||
<a href="/informacion-en-espanol/index.html">Español</a>
|
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</li>
|
||
<li class="last">
|
||
|
||
|
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|
||
<a href="https://info.ahrq.gov/">FAQs</a>
|
||
</li>
|
||
</ul>
|
||
|
||
|
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</div>
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|
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</div>
|
||
</div>
|
||
|
||
<div id="breadcrumbs">
|
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<div class="row row-side-margins">
|
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<div class="col-12 .chrome">
|
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<div id="block-system-breadcrumb-block" class="block block-system block-system-breadcrumb-block">
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<div class="content">
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<nav role="navigation" aria-label="breadcrumb">
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<ol class="breadcrumb">
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<li class="breadcrumb-item">
|
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<a href="/">Home</a>
|
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</li>
|
||
<li class="breadcrumb-item">
|
||
<a href="/teamstepps-program/index.html">TeamSTEPPS Program</a>
|
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</li>
|
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<li class="breadcrumb-item">
|
||
<a href="/teamstepps-program/curriculum/index.html">Curriculum Materials</a>
|
||
</li>
|
||
<li class="breadcrumb-item">
|
||
<a href="/teamstepps-program/curriculum/mutual/index.html">Module 4: Mutual Support</a>
|
||
</li>
|
||
<li class="breadcrumb-item">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/index.html">Section 2: Explanation of Mutual Support Key Concepts and Tools</a>
|
||
</li>
|
||
<li class="breadcrumb-item active">
|
||
Tool: DESC
|
||
</li>
|
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</ol>
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</nav>
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</div>
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<div id="topics-az" class="col-12">
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<div class="row row-side-margins">
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<div class="col-12">
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<div class="container-fluid site-wrap">
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<div class="row">
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<div class="col-md-12 text-right addthis_toolbox">
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<div class="addtoany-toolbox">
|
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<h2 class="addtoany-header">SHARE:</h2>
|
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<div class="block block-addtoany block-addtoany-block">
|
||
|
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|
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<div class="content">
|
||
<span class="a2a_kit a2a_kit_size_16 addtoany_list" data-a2a-url="https://www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html" data-a2a-title="Tool: DESC"><a class="a2a_button_facebook"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/facebook-tiny.png" border="0" alt="Facebook"></a><a class="a2a_button_twitter"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/x-tiny.png" border="0" alt="X"></a><a class="a2a_button_email"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/envelope-tiny.png" border="0" alt="Email AHRQ"></a><a class="a2a_button_print"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/print-tiny.png" border="0" alt="Print"></a><a class="a2a_dd addtoany_share" href="https://www.addtoany.com/share#url=https%3A%2F%2Fwww.ahrq.gov%2Fteamstepps-program%2Fcurriculum%2Fmutual%2Ftools%2Fdesc.html&title=Tool%3A%20DESC"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/plus-tiny.png" alt="Share"></a></span>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|
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</div>
|
||
</div>
|
||
|
||
|
||
<div>
|
||
<div id="page-top"></div>
|
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<section class="row region region-page-top">
|
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<div data-drupal-messages-fallback class="hidden"></div>
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|
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</section>
|
||
|
||
</div>
|
||
|
||
<div class="row side">
|
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|
||
|
||
<button class="btn sbf-btn hidden visible-xs" type="button" data-toggle="collapse"
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data-target=".navbar-collapse" aria-expanded="false" aria-controls="collapseExample">
|
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More topics in this section
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</button>
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|
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<div class="block-sidebar-first block block-menu-block-forked block-menu-block-forkedteamstepps-program" id="block-menu-block-forked-teamstepps-program">
|
||
|
||
<span class="sbf-main"><a href="/teamstepps-program/index.html">TeamSTEPPS Program</a></span>
|
||
|
||
|
||
<ul class="clearfix nav navbar-nav collapse dont-collapse-sm navbar-collapse">
|
||
|
||
<li class="nav-item menu-item--collapsed sbf-level-one">
|
||
<a href="/teamstepps-program/updated/index.html" class="nav-link" data-drupal-link-system-path="node/240128">TeamSTEPPS Updates</a>
|
||
</li>
|
||
|
||
<li class="nav-item menu-item--collapsed sbf-level-one">
|
||
<a href="/teamstepps-program/welcome-guides/index.html" class="nav-link" data-drupal-link-system-path="node/240129">Welcome Guides</a>
|
||
</li>
|
||
|
||
<li class="nav-item menu-item--expanded active dropdown sbf-level-one">
|
||
<a href="/teamstepps-program/curriculum/index.html" class="nav-link active" aria-expanded="false" aria-haspopup="true" data-drupal-link-system-path="node/240152">Curriculum Materials</a>
|
||
<ul class="dropdown-menu menu-level-two">
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/intro/index.html" data-drupal-link-system-path="node/240123">Introduction to Curriculum</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/communication/index.html" data-drupal-link-system-path="node/240147">Module 1: Communication</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/team/index.html" data-drupal-link-system-path="node/240148">Module 2: Team Leadership</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/situation/index.html" data-drupal-link-system-path="node/240149">Module 3: Situation Monitoring</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--expanded active dropdown sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/mutual/index.html" class="active" aria-expanded="false" aria-haspopup="true" data-drupal-link-system-path="node/240150">Module 4: Mutual Support</a>
|
||
<ul class="dropdown-menu menu-level-three">
|
||
|
||
<li class="dropdown-item sbf-level-three">
|
||
<a href="/teamstepps-program/curriculum/mutual/overview/index.html" data-drupal-link-system-path="node/240329">Section 1: Overview of Mutual Support Key Concepts and Tools</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--expanded active dropdown sbf-level-three">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/index.html" class="active" aria-expanded="false" aria-haspopup="true" data-drupal-link-system-path="node/240330">Section 2: Explanation of Mutual Support Key Concepts and Tools</a>
|
||
<ul class="dropdown-menu menu-level-four">
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/task.html" data-drupal-link-system-path="node/240331">Tool: Task Assistance</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/feedback.html" data-drupal-link-system-path="node/240332">Tool: Formative Feedback</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/advocacy.html" data-drupal-link-system-path="node/240333">Tool: Advocacy and Assertion</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/conflict.html" data-drupal-link-system-path="node/240334">Concept: Conflict in Teams</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/rule.html" data-drupal-link-system-path="node/240335">Tool: Two-Challenge Rule</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/cus.html" data-drupal-link-system-path="node/240336">Tool: CUS</a>
|
||
</li>
|
||
|
||
<li class="dropdown-item active sbf-level-four">
|
||
<a href="/teamstepps-program/curriculum/mutual/tools/desc.html" class="active is-active" data-drupal-link-system-path="node/240337" aria-current="page">Tool: DESC</a>
|
||
</li>
|
||
</ul>
|
||
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-three">
|
||
<a href="/teamstepps-program/curriculum/mutual/teach/index.html" data-drupal-link-system-path="node/240338">Section 3: Teaching Mutual Support Key Concepts and Tools </a>
|
||
</li>
|
||
</ul>
|
||
|
||
</li>
|
||
|
||
<li class="dropdown-item menu-item--collapsed sbf-level-two">
|
||
<a href="/teamstepps-program/curriculum/implement/index.html" data-drupal-link-system-path="node/240153">Implementation of TeamSTEPPS 3.0</a>
|
||
</li>
|
||
</ul>
|
||
|
||
</li>
|
||
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<h1 class="node__title">
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<span property="schema:name" class="field field--name-title field--type-string field--label-hidden">Tool: DESC</span>
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</h1>
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<div property="schema:text" class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The DESC script is a constructive approach to managing and resolving conflict. While used to address both informational and interpersonal conflict, it is most effective with the latter. It is especially appropriate for major conflicts such as hostile or harassing behaviors that are putting the well-being of patients or other team members or staff at risk of physical or emotional harm.</p>
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<p>DESC involves a four-step process: </p>
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<p><img alt="Describe the specific situation or behavior; provide concrete data. Express how the situation makes you feel/what your concerns are. Suggest alternatives and seek agreement. Consequences should be stated in terms of impact on the patient and established team goals; strive for consensus." data-entity-type="file" data-entity-uuid="e60bd5ab-f71a-48cf-8d57-7bd996139e5b" height="511" src="/sites/default/files/wysiwyg/teamstepps-program/curriculum/ts-desc-acronym.png" width="485" loading="lazy"></p>
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<p>DESC will be most effective in a culture committed to safety for both patients and staff. It will be most helpful if used strategically:</p>
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<ul>
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<li>Time the discussion. As a form of feedback, DESC benefits from all the recommendations on how to effectively share feedback that were described earlier.</li>
|
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<li>Work on win-win—Despite your interpersonal conflict with the other party, team unity and quality of care depend on coming to a solution that all parties can live with.</li>
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<li>Frame problems in terms of personal experience and lessons learned.</li>
|
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<li>Choose the location—A private location that is not in front of the patient or other team members will allow both parties to focus on resolving the conflict rather than on saving face.</li>
|
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<li>Use "I" statements rather than blaming statements.</li>
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<li>Remember that critique is not criticism.</li>
|
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<li>Focus on what is right, not who is right.</li>
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</ul>
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<p>DESC's use is illustrated in the conflict scenario below:</p>
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<p><em>A nurse feels that a patient has abdominal distension and pain secondary to a distended bladder and needs a Foley catheter. The nurse receives the order from the resident on call. When the attending later realizes that the order was given without his consent, he raises his voice to the resident in front of staff and the patient.</em></p>
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<p><strong>As you think about this scenario, DESC is an appropriate tool to use in the following way:</strong></p>
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<p><strong>D:</strong> "I (resident) am sensing that you (attending) are upset with me for ordering the Foley catheter for your patient."<br>
|
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<strong>E: </strong>"When you question my judgment in front of others, it embarrasses me and makes me very uncomfortable. It also undermines my credibility with the patient."<br>
|
||
<strong>S: </strong>"If you are concerned or have a question regarding my performance, I would appreciate it if you would speak to me in private."<br>
|
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<strong>C: </strong>"A private conversation would be more beneficial to me because I would feel less embarrassed and would be able to ask questions and supply information. Can we agree to follow such a procedure if this happens again?"</p>
|
||
|
||
<p>The TeamSTEPPS curriculum now includes a set of video-based simulation training activities that teach key concepts related to task assistance. You may want to use parts of or all of that resource to teach these concepts. Select to <a href="/teamstepps-program/resources/videos/module-4.html">view videos for Module 4: Mutual Support, which use the DESC tool</a>.</p>
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<div id="page-reviewed" class="body-copy-italic">Page last reviewed July 2023 </div>
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<div id="page-created" class="body-copy-italic">Page originally created May 2023</div>
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<p>
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<span class="citation-hdr">Internet Citation:</span> Tool: DESC. Content last reviewed July 2023. Agency for Healthcare Research and Quality, Rockville, MD.<br>
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