1581 lines
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HTML
1581 lines
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HTML
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="//www.ahrq.gov/research/findings/nhqrdr/index.html">National Healthcare Quality and Disparities Report</a></h2>
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<ul>
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||
</ul>
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<p>Latest available findings on quality of and access to health care</p></div>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/fund-opps/index.html">Notice of Funding Opportunities</a></h2>
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<ul>
|
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<li><a href="/funding/policies/nofoguidance/index.html">Notice of Funding Opportunity Guidance</a></li>
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|
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<li><a href="/funding/policies/hhspolicy/index.html">HHS Grants Policy Statement</a></li>
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<div class="content">
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<ul>
|
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<li><a href="/funding/priorities-contacts/special-emphasis-notices/index.html">Special Emphasis Notices</a></li>
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<li><a href="/funding/priorities-contacts/contacts/index.html">Staff Contacts</a></li>
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<div class="content">
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<ul></ul></div>
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</section>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/process/index.html">Grant Application, Review & Award Process</a></h2>
|
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<ul>
|
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<li><a href="/funding/process/grant-app-basics/index.html">Grant Application Basics</a></li>
|
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|
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<li><a href="/funding/process/dates/index.html">Application Deadlines & Important Dates</a></li>
|
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<li><a href="/funding/process/grant-app-basics/apptips.html">AHRQ Tips for Grant Applicants</a></li>
|
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<li><a href="/funding/process/mechanisms/index.html">Grant Mechanisms & Descriptions</a></li>
|
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<li><a href="/funding/process/review/index.html">Application Receipt & Review</a></li>
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<li><a href="/funding/process/award-process/index.html">Award Process</a></li>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/grant-mgmt/index.html">Post-Award Grant Management</a></h2>
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<ul>
|
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<li><a href="/funding/grantee-profiles/index.html">AHRQ Grantee Profiles</a></li>
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<li><a href="/funding/grant-mgmt/recognition_ahrq-funded_study.html">Getting Recognition for Your AHRQ-Funded Study</a></li>
|
||
<li><a href="/funding/grant-mgmt/grants-by-state.html">Grants by State</a></li>
|
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<li><a href="/funding/grant-mgmt/nces.html">No-Cost Extensions (NCEs)</a></li>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/contracts/index.html">Contracts</a></h2>
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<ul></ul></div>
|
||
|
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</div>
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</section>
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</div>
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<div class="subnav-3-cols">
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<div class="content">
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|
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/funding/grant-mgmt/grants-by-state.html">AHRQ Grants by State</a></h2>
|
||
|
||
<ul>
|
||
</ul>
|
||
|
||
<p>Searchable database of AHRQ Grants</p></div>
|
||
|
||
</div>
|
||
</div>
|
||
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|
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|
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<ul>
|
||
</ul>
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|
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<p>AHRQ Projects funded by the Patient-Centered Outcomes Research Trust Fund.</p></div>
|
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|
||
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|
||
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|
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|
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<li><a href="/news/events/ahrq-research-summit-diagnostic-safety.html">AHRQ Research Summit on Diagnostic Safety</a></li>
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<div class="content">
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<div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2><a href="/cpi/about/index.html">About AHRQ</a></h2><ul><li><a href="/cpi/about/do-you-know-ahrq-quiz.html">How Well Do You Know AHRQ? Quizzes</a></li><li><a href="/cpi/about/profile/index.html">Profile</a></li><li><a href="/cpi/about/mission/index.html">Mission and Budget</a></li><li><a href="/cpi/corecompetencies/index.html">AHRQ's Core Competencies</a></li><li><a href="/cpi/about/nac.html">National Advisory Council</a></li><li><a href="/cpi/about/careers/index.html">Careers at AHRQ</a></li><li><a href="/cpi/about/directions/index.html">Maps and Directions</a></li><li><a href="/cpi/about/otherwebsites/Index.html">Other AHRQ Web Sites</a></li><li><a href="/cpi/about/hhs-agencies/index.html">Other HHS Agencies</a></li><li><a href="/cpi/about/20timeline/testimonials.html">Testimonials</a></li></ul></div>
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<a href="/teamstepps-program/index.html">TeamSTEPPS Program</a>
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<a href="/teamstepps-program/curriculum/index.html">Curriculum Materials</a>
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<a href="/teamstepps-program/curriculum/mutual/index.html">Module 4: Mutual Support</a>
|
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|
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<a href="/teamstepps-program/curriculum/mutual/tools/index.html">Section 2: Explanation of Mutual Support Key Concepts and Tools</a>
|
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<li class="breadcrumb-item active">
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Concept: Conflict in Teams
|
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<h2 class="addtoany-header">SHARE:</h2>
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<span class="a2a_kit a2a_kit_size_16 addtoany_list" data-a2a-url="https://www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html" data-a2a-title="Concept: Conflict in Teams"><a class="a2a_button_facebook"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/facebook-tiny.png" border="0" alt="Facebook"></a><a class="a2a_button_twitter"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/x-tiny.png" border="0" alt="X"></a><a class="a2a_button_email"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/envelope-tiny.png" border="0" alt="Email AHRQ"></a><a class="a2a_button_print"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/print-tiny.png" border="0" alt="Print"></a><a class="a2a_dd addtoany_share" href="https://www.addtoany.com/share#url=https%3A%2F%2Fwww.ahrq.gov%2Fteamstepps-program%2Fcurriculum%2Fmutual%2Ftools%2Fconflict.html&title=Concept%3A%20Conflict%20in%20Teams"><img src="/themes/custom/ahrq_bootstrap_barrio/pattern-lab/source/images/theme_core/share_icons/plus-tiny.png" alt="Share"></a></span>
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More topics in this section
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<span class="sbf-main"><a href="/teamstepps-program/index.html">TeamSTEPPS Program</a></span>
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<a href="/teamstepps-program/curriculum/index.html" class="nav-link active" aria-expanded="false" aria-haspopup="true" data-drupal-link-system-path="node/240152">Curriculum Materials</a>
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|
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<a href="/teamstepps-program/curriculum/communication/index.html" data-drupal-link-system-path="node/240147">Module 1: Communication</a>
|
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|
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<a href="/teamstepps-program/curriculum/team/index.html" data-drupal-link-system-path="node/240148">Module 2: Team Leadership</a>
|
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|
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|
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<a href="/teamstepps-program/curriculum/situation/index.html" data-drupal-link-system-path="node/240149">Module 3: Situation Monitoring</a>
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<a href="/teamstepps-program/curriculum/mutual/overview/index.html" data-drupal-link-system-path="node/240329">Section 1: Overview of Mutual Support Key Concepts and Tools</a>
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<a href="/teamstepps-program/curriculum/mutual/tools/task.html" data-drupal-link-system-path="node/240331">Tool: Task Assistance</a>
|
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|
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|
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<li class="dropdown-item sbf-level-four">
|
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<a href="/teamstepps-program/curriculum/mutual/tools/feedback.html" data-drupal-link-system-path="node/240332">Tool: Formative Feedback</a>
|
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|
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|
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|
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<a href="/teamstepps-program/curriculum/mutual/tools/advocacy.html" data-drupal-link-system-path="node/240333">Tool: Advocacy and Assertion</a>
|
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|
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|
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|
||
<a href="/teamstepps-program/curriculum/mutual/tools/conflict.html" class="active is-active" data-drupal-link-system-path="node/240334" aria-current="page">Concept: Conflict in Teams</a>
|
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|
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|
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|
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<a href="/teamstepps-program/curriculum/mutual/tools/rule.html" data-drupal-link-system-path="node/240335">Tool: Two-Challenge Rule</a>
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|
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<a href="/teamstepps-program/curriculum/mutual/tools/cus.html" data-drupal-link-system-path="node/240336">Tool: CUS</a>
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|
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<a href="/teamstepps-program/curriculum/mutual/tools/desc.html" data-drupal-link-system-path="node/240337">Tool: DESC</a>
|
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|
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|
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<li class="dropdown-item menu-item--collapsed sbf-level-three">
|
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<a href="/teamstepps-program/curriculum/mutual/teach/index.html" data-drupal-link-system-path="node/240338">Section 3: Teaching Mutual Support Key Concepts and Tools </a>
|
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|
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|
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|
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<a href="/teamstepps-program/curriculum/implement/index.html" data-drupal-link-system-path="node/240153">Implementation of TeamSTEPPS 3.0</a>
|
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|
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|
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|
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<h1 class="node__title">
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<span property="schema:name" class="field field--name-title field--type-string field--label-hidden">Concept: Conflict in Teams</span>
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<div property="schema:text" class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>It is important to acknowledge that conflict can occur between staff members or between staff and patients or family caregivers. Conflict is inevitable in all groups because individuals have different needs, perspectives, and priorities. These differences can result in two distinct cases of conflict:</p>
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<ul>
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<li><strong>Informational conflict</strong> involves differing views, ideas, and opinions related to information. This type of conflict is task related and could involve disagreement about the best method to proceed with the care plan.</li>
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<li><strong>Interpersonal conflict </strong>stems from interpersonal compatibility issues and is not usually task related. This type of conflict tends to revolve around the team members themselves, not the actions or information. Tension, annoyance, and animosity are common, and staff stress and burnout can make them more frequent and harder to address constructively.</li>
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</ul>
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<p>Attempts should be made to resolve both types of conflict before they interfere with work and undermine quality and patient safety. Informational conflicts left unresolved may evolve into interpersonal conflicts in the long run and severely weaken teamwork.</p>
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<p>Disruptive behavior among staff should be actively discouraged. Almost all organizations have guidelines for acceptable behaviors to assist staff in better identifying, reporting, and managing behaviors that cause disruption. Types of disruptive behavior include condescending language or voice intonation, impatience with questions, reluctance or refusal to answer questions or telephone calls, verbal abuse or threatening body language, and physical abuse. Although these behaviors are not always intentional, they are still disruptive.</p>
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<p>Reflect on examples of informational and interpersonal conflict you have encountered in your teams. Some of these conflicts might have been allowed to simmer for long periods and other conflicts might have been handled in ways that were counterproductive. Can you provide an example of an informational conflict you've encountered?</p>
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<p>Many TeamSTEPPS tools can be used to address conflict in teams. <a href="/teamstepps-program/curriculum/mutual/tools/feedback.html">Formative feedback</a> allows you to call attention to concerns the person may be unaware of or not see as important. <a href="/teamstepps-program/curriculum/mutual/tools/cus.html">CUS</a> may be used when the conflict is placing the patient at risk. Two other tools for addressing conflict are the <a href="/teamstepps-program/curriculum/mutual/tools/rule.html">Two-Challenge Rule</a> and the <a href="/teamstepps-program/curriculum/mutual/tools/desc.html">DESC script</a>. When team members have different information, the <a href="/teamstepps-program/curriculum/mutual/tools/rule.html">Two-Challenge Rule</a> can be used to bring up the differing information so it can be addressed. Select to access the <a href="/teamstepps-program/curriculum/mutual/tools/desc.html">discussion of the DESC script</a>.</p>
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<div id="page-reviewed" class="body-copy-italic">Page last reviewed July 2023 </div>
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<div id="page-created" class="body-copy-italic">Page originally created June 2023</div>
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<span class="citation-hdr">Internet Citation:</span> Concept: Conflict in Teams. Content last reviewed July 2023. Agency for Healthcare Research and Quality, Rockville, MD.<br>
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<span class="citation-url">https://www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html</span>
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