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<p><strong>You Are Here:</strong> <span class="crumb_link"><a href="/" class="crumb_link">AHRQ Archive Home</a> &gt; <a href="/prep/" class="crumb_link">Public Health Preparedness Archive</a> &gt; Health Emergency Assistance Line and Triage Hub (HEALTH) Model</span></p>
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<td><h1><a name="h1" id="h1"></a> Health Emergency Assistance Line and Triage Hub (HEALTH) Model</h1>
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<td><div id="centerContent"><p><strong>Public Health Emergency Preparedness</strong></p> <div class="headnote">
<p>This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.</p>
<!-- <p>Now this resource is supported by the <a href="http://emergency.cdc.gov/">Centers for Disease Control and Prevention</a> (CDC).</p> -->
<p>This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: <a href="https://info.ahrq.gov/">https://info.ahrq.gov</a>. Let us know the nature of the problem, the Web address of what you want, and your contact information. </p>
<p>Please go to <a href="https://www.ahrq.gov/">www.ahrq.gov</a> for current information.</p></div>
<hr />
<p>To help planners develop a public health emergency contact center that is
highly integrated with public health agencies, the Agency for
Healthcare Research and Quality (AHRQ) has funded development of a report and
an interactive tool set. </p> <p>Select to <a href="#Download">Download Information</a>.</p>
<hr />
<p>AHRQ's Health Emergency Assistance Line and Triage Hub (HEALTH) Model, developed
by researchers at Denver Health Medical Information Centers under an AHRQ contract,
is designed to minimize surges in patient demand on the health care delivery
system
during
a bioterrorist event or other public health emergency. The report helps planners
determine the requirements, specifications, and resources needed for developing
an emergency contact center such as the HEALTH model.</p>
<p>A companion to the report is the Contact Center Assessment Tool Set, which
will calculate the amount of your constituent population that may try to reach
your public health agency during a bioterrorism or emergency event.
The tool set allows for minimal input, as well as fine-tuning input that will
make the calculations more applicable based on the specifics of your agency,
especially your current operational and technological infrastructure and your
capability to field public inquiries.</p>
<a id="Download" name="Download"></a>
<h2>Download Information</h2>
<h3>Health Emergency Assistance Line and Triage Hub (HEALTH) Model</h3>
<p>The full report of the HEALTH model can also be downloaded as a PDF file.
The HEALTH interactive tool is available in both Web and Excel versions. Your
browser may support downloading the report and Excel version of the tool from
this page by using the links below. Right click on the link and then select "Save
Target As" (Internet
Explorer) or "Save Link As" (Firefox&#8482; or Netscape&reg;). The Web version
of the tool set is online only.</p>
<ul><li> <a href="report.htm">Full Report&#8212;Health Emergency Assistance Line
and Triage Hub (HEALTH) Model</a> (<a href="health.pdf">PDF File</a>, 1.4 MB). <a href="/pdfhelp.htm">PDF Help</a>.</li>
<li>Contact Center Assessment Tool Set (<a href="healthmodelv1.xls">Excel
File</a>, 228 KB; <a href="health.asp">Web Version</a>).</li>
</ul>
<!--
<h3>Technical Assistance</h3>
<p> Permission requests and technical assistance questions on the use of the model should be directed to:</p>
<p>Nathaniel Hupert, M.D., M.P.H.<br />
Department of Public Health <br />
Weill Medical College of Cornell University<br />
411 East 69th St., KB-313<br />
New York, NY 10021<br />
Phone: (212) 746-3049<br />
Fax: (212) 746-8544<br />
E-mail: <a
href="mailto:BTresponse@med.cornell.edu">BTresponse@med.cornell.edu</a></p>
-->
<h2>Bioterrorism Research Portfolio</h2>
<p>The Denver HEALTH Model is one of more than 50 studies, workshops, conferences,
and other resources funded under the Agency's bioterrorism research portfolio.
AHRQ sponsors research that provides the evidence base for tools and resources
needed in bioterrorism planning and response. For more information, go to:
<a href="/prep/">https://www.ahrq.gov/prep/</a>.</p>
<!-- <h2>More Information </h2>
<p>If you have any questions
about AHRQ's bioterrorism and health system preparedness program, contact:</p>
<p>Sally Phillips, R.N., Ph.D.<br /> Director<br />
Public Health Emergency Preparedness Program<br />
Phone: (301) 427-1571<br />
E-mail: <a
href="mailto:Sally.Phillips@ahrq.hhs.gov">Sally.Phillips@ahrq.hhs.gov</a></p> -->
<p class="size2"><em>Current as of March 2005</em></p>
<!-- <hr />
<p class="size2"><strong>Internet Citation:</strong></p>
<p class="size2"><em>Health Emergency Assistance Line and Triage Hub (HEALTH) Model</em>. March 2005. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/research/health/</p>
<hr /> -->
<p>&nbsp;</p>
<div class="footnote">
<p> The information on this page is archived and provided for reference purposes only.</p></div>
<p>&nbsp;</p>
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