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<h1 class="page__title title" id="page-title">National Healthcare Quality & National Healthcare Disparities Reports: Measure Specification Appendix, 2013</h1>
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<div class="field field-name-field-subtitle field-type-text field-label-hidden"><div class="field-items"><div class="field-item even">Patient Centeredness: Hospital Communication</div></div></div><div class="field field-name-ahrq-generic-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><h3>Measures</h3>
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<p><a href="#hospcomm1">Adult hospital patients who sometimes or never had good communication with doctors in the hospital</a><br />
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<a href="#hospcomm2">Adult hospital patients who sometimes or never had good communication with nurses in the hospital</a></p>
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<hr />
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<p><a id="hospcomm1" name="hospcomm1"> </a></p>
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<h3>Measure Title</h3>
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<p>Adult hospital patients who sometimes or never had good communication with doctors in the hospital</p>
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<h3>Measure Source</h3>
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<p>Centers for Medicare & Medicaid Services (CMS), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)</p>
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<h3>Table Description</h3>
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<h4>Geographic Representation</h4>
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<p>National, State</p>
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<h4>Years Available</h4>
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<p>State: 2009-2012</p>
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<p>National: 2009-2012</p>
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<h4>Population Subgroups</h4>
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<p>Age, educations, preferred language, race/ethnicity</p>
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<h3>Data Source</h3>
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<h4>National and State</h4>
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<p>CMS, HCAHPS</p>
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<h3>Denominator</h3>
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<p>Patients age 18 and over discharged alive who had at least an overnight hospital stay and no psychiatry-related diagnoses</p>
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<h3>Numerator</h3>
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<p>Subset of the denominator who responded "Sometimes" or "Never" to any of three survey questions: "During this hospital stay, how often did doctors treat you with courtesy and respect?" "During this hospital stay, how often did doctors listen carefully to you?" and "During this hospital stay, how often did doctors explain things in a way you could understand?"</p>
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<p class="size2"><a href="#top">Top of Page</a></p>
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<hr />
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<p><a id="hospcomm2" name="hospcomm2"> </a></p>
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<h3>Measure Title</h3>
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<p>Adult hospital patients who sometimes or never had good communication with nurses in the hospital</p>
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<h3>Measure Source</h3>
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<p>Centers for Medicare & Medicaid Services (CMS), Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)</p>
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<h3>Table Description</h3>
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<h4>Geographic Representation</h4>
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<p>National, State</p>
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<h4>Years Available</h4>
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<p>State: 2009-2012</p>
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<p>National: 2009-2012</p>
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<h4>Population Subgroups</h4>
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<p>Age, educations, preferred language, race/ethnicity</p>
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<h3>Data Source</h3>
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<h4>National and State</h4>
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<p>CMS, HCAHPS</p>
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<h3>Denominator</h3>
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<p>Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses</p>
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<h3>Numerator</h3>
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<p>Subset of the denominator who responded "Sometimes" or "Never" to any of three survey questions: "During this hospital stay, how often did nurses treat you with courtesy and respect?" "During this hospital stay, how often did nurses listen carefully to you?" and "During this hospital stay, how often did nurses explain things in a way you could understand?"</p>
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<p class="size2"><a href="#top">Top of Page</a></p>
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<p><a href="/research/findings/nhqrdr/nhqrdr13/measurespec/index.html">Return to Contents</a><br />
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<a href="/research/findings/nhqrdr/nhqrdr13/measurespec/care_coordination.html">Proceed to Next Section</a></p>
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</div></div></div><div class="field field-name-field-last-reviewed field-type-datestamp field-label-hidden">
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Page last reviewed <span class="date-display-single" property="dc:date" datatype="xsd:dateTime" content="2014-07-01T00:00:00-04:00">July 2014</span> <br />Page originally created July 2014 </div>
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Internet Citation: National Healthcare Quality & National Healthcare Disparities Reports: Measure Specification Appendix, 2013. Content last reviewed July 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/research/findings/nhqrdr/nhqrdr13/measurespec/pt_centeredness-comm.html<div class="citation-flag"></div>
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