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<h1>Patient Centeredness</h1>
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<h3>2010 National Healthcare Quality and Disparities Reports</h3>
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<div class="page-description"><span>The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.</span></div>
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<a id="ptcenter" name="ptcenter"></a> <p><a href="#expcar1"><strong>Patient Experience of Care</strong></a><br /><a href="#expcarmt1">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they had to say, and spent enough time with them</a><br /><a href="#expcarmt2">Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them</a><br /><a href="#expcarmt3">Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them</a><br /><a href="#expcarmt4">Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them</a><br /><a href="#expcarmt5">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them</a><br /><a href="#expcarmt6">Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them</a><br /><a href="#expcarmt7">Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully</a><br /><a href="#expcarmt8">Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully</a><br /><a href="#expcarmt9">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things in a way they could understand</a><br /><a href="#expcarmt10">Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand</a><br /><a href="#expcarmt11">Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly</a><br /><a href="#expcarmt12">Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly</a><br /><a href="#expcarmt13">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say</a><br /><a href="#expcarmt14">Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say</a><br /><a href="#expcarmt15">Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say</a><br /><a href="#expcarmt16">Children who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they or their parents had to say</a><br /><a href="#expcarmt17">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them</a><br /><a href="#expcarmt18">Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them</a><br /><a href="#expcarmt19">Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them</a><br /><a href="#expcarmt20">Children who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them and their parents</a><br /><a href="#expcarmt21">Rating of health care by adults who had a doctor's office or clinic visit in the last 12 months</a><br /><a href="#expcarmt22">Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received</a><br /><a href="#expcarmt23">Rating of health care for children who had a doctor's office or clinic visit in the last 12 months</a><br /><a href="#expcarmt24">Children who had a doctor's office or clinic visit in the last 6 months whose parents gave a best rating for health care received</a><br /><a href="#expcarmt25">Adults with limited English proficiency having a usual source of care (USC) that offered language assistance</a><br /><a href="#expcarmt26">People with a usual source of care whose health care providers sometimes or never discuss decisions with them</a><br /><a href="#expcarmt27">People with limited English Proficiency with a usual source of care for whom health care providers explain and provide all treatment options</a><br /><br /><a href="#hosc1"><strong>Hospital Communication</strong></a><br /><a href="#hoscmt1">Adult hospital patients who sometimes or never had good communication with doctors in the hospital</a><br /><a href="#hoscmt2">Adult hospital patients who sometimes or never had good communication with nurses in the hospital</a><br /><br /><a href="#wfdi"><strong>Diversity of the Pharmacist Workforce</strong></a><br /><a href="#wfdimt">Racial and ethnic compositions of pharmacists and total U.S. population</a><br /><br /><a href="#carecoord"><strong>Care Coordination</strong></a><br /><a href="#carecoordmt1">Hospital patients with heart failure discharged home with written instructions or educational material</a><br /> </p><hr /> <a id="expcar1" name="expcar1"></a> <h2>Patient Experience of Care</h2> <a id="expcarmt1" name="expcarmt1"></a> <h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_1.1 Adults whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2002-2007</p><p>14_1_1.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li><li>Education.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Persons age 18 and over who visited a doctor's office or clinic to get health care in the past 12 months, excluding those with missing or invalid responses to any of the questions that make up this composite measure.</p><h3>National Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to any of the four questions making up the composite measure.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt2" name="expcarmt2"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Table</h3><p>14_1_1.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare fee for service, by State, 2007-2009</p><p>14_1_1.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare managed care, by State, 2007-2009</p><p>14_1_1.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Adults age 18 and over with Medicaid, Medicare managed care, or Medicare fee-for-service coverage, as appropriate, who visited a doctor's office or clinic to get health care in the past 12 months [6 months for Medicaid], excluding those with missing or invalid responses to any of the questions that make up this composite measure.</p><h3>State Numerator</h3><p>Subset of the denominator who responded "always" to all of the four questions making up the composite measure.</p><h3>Comments</h3><p>This is a composite measure; see entries for each of the four components of the composite measure for further details about the individual survey questions.</p><p>Estimates are weighted; weights are adjusted for nonresponse based on how many of the questions had a valid response.</p><p>Tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt3" name="expcarmt3"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_2.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2002-2007</p><p>14_1_2.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Children under age 18 who visited a doctor's office or clinic to get health care in the past 12 months, excluding those with missing or invalid responses to any of the questions that make up this composite measure.</p><h3>National Numerator</h3><p>Subset of the denominator whose parents or guardians reported "sometimes" or "never" to any of the four questions making up the composite measure.</p><h3>Comments</h3><p>The National Table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p><p>This is a composite measure; see entries for each of the four components of the composite measure for further details about the individual survey questions.</p><p>Estimates are weighted; percent weights are adjusted for nonresponse based on the number of questions with a valid response.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt4" name="expcarmt4"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Table</h3><p>14_1_2.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Children under age 18 who are covered by Medicaid and who visited a doctor's office or clinic to get health care in the past 6 months, excluding those with missing or invalid responses to any of the questions that make up this composite measure.</p><h3>State Numerator</h3><p>Subset of the denominator whose parents or guardians reported "always" to all of the four questions making up the composite measure.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt5" name="expcarmt5"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_3.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them, United States, 2002-2007</p><p>14_1_3.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li><li>Education.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Adults who visited a doctor's office or clinic to get health care in the past 12 months and had a valid response to the question, "In the last 12 months, how often did doctors or other health providers listen carefully to you?"</p><h3>National Numerator</h3><p>Subset of the denominator who answered "sometimes" or "never" to the above question.</p><h3>Comments</h3><p>Nonrespondents and respondents indicating "don't know" were excluded.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt6" name="expcarmt6"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Tables</h3><p>14_1_3.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them, Medicare fee for service, by State, 2007-2009</p><p>14_1_3.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them, Medicare managed care, by State, 2007-2009</p><p>14_1_3.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully to them, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Adults covered by Medicare or Medicaid, who visited a doctor's office or clinic to get health care in the past 12 months [6 months for Medicaid] and answered the question, "In the last 12 [6] months, how often did doctors or other health providers listen carefully to you?," excluding nonrespondents and respondents indicating "don't know."</p><h3>State Numerator</h3><p>Subset of the denominator who answered "always" to the above question.</p><h3>Comments</h3><p>National Tables include data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt7" name="expcarmt7"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_4.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, United States, 2002-2007</p><p>14_1_4.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Children under age 18 who visited a doctor's office or clinic to get health care in the past 12 months, whose parents or guardians provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers listen carefully to you?," excluding nonrespondents and respondents indicating "don't know."</p><h3>National Numerator</h3><p>Subset of the denominator who, according to their parents or guardians, responded "sometimes" or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt8" name="expcarmt8"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Table</h3><p>14_1_4.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Children under age 18 who are covered by Medicaid and who visited a doctor's office or clinic to get health care in the past 6 months whose parents or guardian provided a valid response to the question, "In the last 6 months how often did doctors or other health providers listen carefully to you?," excluding nonrespondents and respondents indicating "don't know."</p><h3>State Numerator</h3><p>Subset of the denominator who, according to their parents or guardians, answered "always" to the above question.</p><h3>Comments</h3><p>The National Tables include data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt9" name="expcarmt9"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things in a way they could understand.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_5.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things in a way they could understand, United States, 2002-2007</p><p>14_1_5.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li><li>Education.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Adults age 18 and over who visited a doctor's office or clinic to get health care in the past 12 months and provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers explain things in a way you could understand?," excluding nonrespondents and respondents indicating "don't know."</p><h3>National Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt10" name="expcarmt10"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Tables</h3><p>14_1_5.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand, Medicare fee for service, by State, 2007-2009</p><p>14_1_5.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand, Medicare managed care, by State, 2007-2009</p><p>14_1_5.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things in a way they could understand, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Adults age 18 and over who visited a doctor's office or clinic to get health care in the past 12 months [6 months for Medicaid] and provided a valid response to the question, "In the last 12 [6] months, how often did doctors or other health providers explain things in a way you could understand?," excluding nonrespondents and respondents indicating "don't know."</p><h3>State Numerator</h3><p>Subset of the denominator who responded "always" to the above question.</p><h3>Comments</h3><p>National Tables include data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt11" name="expcarmt11"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_6.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly, United States, 2002-2007</p><p>14_1_6.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Children under age 18 who had a doctor's office or clinic visit in the last 12 months, whose parents or guardians provided a valid response to the question, "In the last 12 months, how often did [the person's] doctors or other health providers explain things in a way you could understand?," excluding nonrespondents and respondents indicating "don't know."</p><h3>National Numerator</h3><p>Subset of the denominator whose parents or guardians responded "sometimes" or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt12" name="expcarmt12"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Tables</h3><p>14_1_6.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly to their parents, Medicaid, by State, 2007-2009</p><p>14_1_6.4 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly to them (children), Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Children under age 18 who are covered by Medicaid and had a doctor's office or clinic visit in the last 6 months with a valid answer to the question, "In the last 6 months how often did [the person's] doctors or other health providers explain things in a way you could understand?" Nonrespondents and "don't know" responses were excluded.</p><h3>State Numerator</h3><p>Subset of the denominator whose parents or guardians answered "always" to the above question.</p><h3>Comments</h3><p>National Tables include data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /><h2>Patient Experience of Care</h2> <a id="expcarmt13" name="expcarmt13"></a> <h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_7.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say, United States, 2002-2007</p><p>14_1_7.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li><li>Education.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 month and provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers show respect for what you had to say?," excluding nonrespondents and respondents indicating "don't know."</p><h3>National Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt14" name="expcarmt14"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Tables</h3><p>14_1_7.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say, Medicare fee for service, by State, 2007-2009</p><p>14_1_7.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say, Medicare managed care, by State, 2007-2009:</p><p>14_1_7.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they had to say, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Adults age 18 and over who are covered by Medicaid, Medicare fee for service, or Medicare managed care, as appropriate, reported going to a doctor's office or clinic in the last 12 months [6 months for Medicaid], and provided a valid response to the question "In the last 12 [6] months, how often did doctors or other health providers show respect for what you had to say?," excluding nonrespondents and respondents indicating "don't know."</p><h3>State Numerator</h3><p>Subset of the denominator who responded "always" to the above question.</p><h3>Comments</h3><p>National Tables include data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ..</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt15" name="expcarmt15"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_8.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say, United States, 2002-2007</p><p>14_1_8.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Children under age 18 who had a doctor's office or clinic visit in the last 12 months and whose parent or guardian provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers show respect for what you had to say?"; nonrespondents and respondents indicating "don't know" were excluded.</p><h3>National Numerator</h3><p>Subset of the denominator whose parent or guardian responded "sometimes," or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt16" name="expcarmt16"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they or their parents had to say.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Table</h3><p>14_1_8.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they or their parents had to say, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Children under age 18 who are covered by Medicaid, had a doctor's office or clinic visit in the last 6 months and whose parent or guardian provided a valid response to the question "In the last 6 months, how often did doctors or other health providers show respect for what you had to say?"; nonrespondents and "don't know" responses were excluded.</p><h3>State Numerator</h3><p>Subset of the denominator population whose parent or guardian responded "always" to the above question.</p><h3>Comments</h3><p>National Tables include data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt17" name="expcarmt17"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_9.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2002-2007</p><p>14_1_9.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li><li>Education.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months and provided a valid response to the question "In the last 12 months, how often did doctors or other health providers spend enough time with you?"; nonrespondents and "don't know" responses were excluded.</p><h3>National Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt18" name="expcarmt18"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Tables</h3><p>14_1_9.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them, Medicare fee for service, by State, 2007-2009</p><p>14_1_9.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them, Medicare managed care, by State, 2007-2009</p><p>14_1_9.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months [6 months for Medicaid] and provided a valid response to the question, "In the last 12 [6] months, how often did doctors or other health providers spend enough time with you?"; nonrespondents and "don't know" responses were excluded.</p><h3>State Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt19" name="expcarmt19"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_10.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2002-2007</p><p>14_1_10.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Children under age 18 who visited a doctor's office or clinic to get health care in the past 12 months and whose parent or guardian provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers spend enough time with you?"</p><h3>National Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt20" name="expcarmt20"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them and their parents.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Table</h3><p>14_1_10.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them and their parents, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Children under age 18 who visited a doctor's office or clinic to get health care in the past 6 months and whose parent or guardian provided a valid response to the question, "In the last 6 months, how often did doctors or other health providers spend enough time with you?"</p><h3>State Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to the above question.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt21" name="expcarmt21"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Rating of health care by adults who had a doctor's office or clinic visit in the last 12 months.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_11.1 Rating of 0-6 on a scale from 0 to 10 (where 10 is the best grade) of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2002-2007</p><p>14_1_11.2a-d Rating of 0-6 on a scale from 0 to 10 (where 10 is the best grade) of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li><li>Education.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months and provided a valid response to the question: "We want to know your rating of all your health care in the last 12 months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible, and 10 is the best health care possible. How would you rate all your health care?" Nonrespondents and "don't know" responses were excluded.</p><h3>National Numerator</h3><p>Subset of the denominator who rated their health care as less than 7, on a scale from 0 to 10.</p><h3>Comments</h3><p>National Tables include data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt22" name="expcarmt22"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Tables</h3><p>14_1_11.3 Adults who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received, Medicare fee for service, by State, 2007-2009</p><p>14_1_11.4 Adults who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received, Medicare managed care, by State, 2007-2009</p><p>14_1_11.5 Adults who had a doctor's office or clinic visit in the last 6 months who gave a best rating for health care they received, Medicaid, by State, 2007-2009:</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, National CAHPS Benchmarking Database.</p><h3>State Denominator</h3><p>Adults age 18 covered by Medicare fee for service, Medicare managed care, or Medicaid, as appropriate, who reported going to a doctor's office or clinic in the last 12 months [6 months for Medicaid] and provided a valid response to the question: "We want to know your rating of all your health care in the last 12 [6] months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible and 10 is the best health care possible. How would you rate all your health care?" Nonrespondents and "don't know" responses were excluded.</p><h3>State Numerator</h3><p>Subset of denominator who rated their health care as 9 or 10 (where 10 is the best grade).</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt23" name="expcarmt23"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Rating of health care for children who had a doctor's office or clinic visit in the last 12 months.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_12.1 Rating of 0-6 on a scale from 0 to 10 (where 10 is the best grade) of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2002-2007</p><p>14_1_12.2a-c Rating of 0-6 on a scale from 0 to 10 (where 10 is the best grade) of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Children under age 18 who had a doctor's office or clinic visit in the last 12 months and whose parent or guardian provided a valid response to the question: "We want to know your rating of all your health care in the last 12 months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible and 10 is the best health care possible. How would you rate all your health care?" Nonrespondents and "don't know" responses were excluded.</p><h3>National Numerator</h3><p>Subset of the denominator whose parent or guardian rated their health care as less than 7, on a scale from 0 to 10.</p><h3>Comments</h3><p>National Tables include data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt24" name="expcarmt24"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 6 months whose parents gave a best rating for health care received.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.</p><h3>State Table</h3><p>14_1_12.3 Children who had a doctor's office or clinic visit in the last 6 months whose parents gave a best rating for health care received, Medicaid, by State, 2007-2009</p><h3>State Data Source</h3><p>AHRQ, CQUIPS, CAHPS.</p><h3>State Denominator</h3><p>Children under age 18 covered by Medicaid who had a doctor's office or clinic visit in the last 6 months and whose parent or guardian provided a valid response to the question: "We want to know your rating of all your health care in the last 6 months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible and 10 is the best health care possible. How would you rate all your health care?" Nonrespondents and "don't know" responses were excluded.</p><h3>State Numerator</h3><p>Subset of denominator who rated their health care as 9 or 10 (where 10 is the best grade).</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt25" name="expcarmt25"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>Adults with limited English proficiency having a usual source of care (USC) that offered language assistance.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_13.1 Adults with limited English proficiency and usual source of care who received language assistance at their usual source of care, United States, 2002-2007</p><p>14_1_13.2 Adults with limited English proficiency who had usual source of care, United States, 2002-2007</p><h3>Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>Denominator</h3><p>Adult U.S. civilian noninstitutionalized population with limited English proficiency and a usual source of care.</p><h3>Numerator</h3><p>Subset of the denominator who received language assistance at their usual source of care.</p><h3>Comments</h3><p>For more information, see the MEPS entry in Appendix B: Detailed Methods.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt26" name="expcarmt26"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>People with a usual source of care whose health care providers sometimes or never discuss decisions with them.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_14.1 People with a usual source of care whose health care providers sometimes or never asked them to help make decisions, United States, 2002-2007</p><p>14_1_14.2a-d People with a usual source of care whose health care provider sometimes or never asked them to help make decisions, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li><li>Education.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Adult U.S. civilian noninstitutionalized population with a usual source of care.</p><h3>National Numerator</h3><p>Subset of the denominator who indicated that their usual source of care "sometimes" or "never" discussed decisions with them.</p><h3>Comments</h3><p>For more information, see the MEPS entry in Appendix B: Detailed Methods.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="expcarmt27" name="expcarmt27"></a> <h2>Patient Experience of Care</h2><h3>Measure Title</h3><p>People with limited English Proficiency with a usual source of care for whom health care providers explain and provide all treatment options.</p><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p><h3>National Tables</h3><p>14_1_15.1 People with a usual source of care for whom health care providers explain and provide all treatment options, United States, 2002-2007</p><p>14_1_15.2a-d People with a usual source of care for whom health care providers explain and provide all treatment options, United States, 2007, by:</p><ul><li>Race.</li><li>Ethnicity.</li><li>Family Income.</li><li>Education.</li></ul><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p><h3>National Denominator</h3><p>Adult U.S. civilian noninstitutionalized population with limited English proficiency and a usual source of care.</p><h3>National Numerator</h3><p>Subset of the denominator who reported that their health care providers explained and provided them with all treatment options.</p><h3>Comments</h3><p>For more information, see the MEPS entry in the Data Sources appendix.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="hosc1" name="hosc1"></a> <h2>Hospital Communication</h2> <a id="hoscmt1" name="hoscmt1"></a> <h3>Measure Title</h3><p>Adult hospital patients who sometimes or never had good communication with doctors in the hospital.</p><h3>Measure Source</h3><p>Centers for Medicare & Medicaid Services (CMS), Hospital CAHPS Survey (HCAHPS).</p><h3>National Tables</h3><p>14_2_1.1 Adult hospital patients who sometimes or never had good communication with doctors in the hospital, United States, 2009</p><p>14_2_1.2 Adult hospital patients who sometimes or never had good communication with doctors in the hospital, United States, 2009, by:</p><ul><li>Race.</li></ul><h3>National Data Source</h3><p>CMS, HCAHPS.</p><h3>National Denominator</h3><p>Patients age 18 and over discharged alive who had at least an overnight hospital stay and no psychiatry-related diagnoses.</p><h3>National Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to any of three survey questions: "During this hospital stay, how often did doctors treat you with courtesy and respect?" "During this hospital stay, how often did doctors listen carefully to you?" and "During this hospital stay, how often did doctors explain things in a way you could understand?"</p><h3>State Table</h3><p>14_2_1.3 Adult hospital patients who sometimes or never had good communication with doctors in the hospital, by State, 2009</p><h3>State Data Source</h3><p>CMS, HCAHPS.</p><h3>State Denominator</h3><p>Same as National.</p><h3>State Numerator</h3><p>Same as National.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="hoscmt2" name="hoscmt2"></a> <h2>Hospital Communication</h2><h3>Measure Title</h3><p>Adult hospital patients who sometimes or never had good communication with nurses in the hospital.</p><h3>Measure Source</h3><p>Centers for Medicare & Medicaid Services (CMS), Hospital CAHPS Survey (HCAHPS).</p><h3>National Table</h3><p>14_2_2.1 Adult hospital patients who sometimes or never had good communication with nurses in the hospital, United States, 2009</p><p>14_2_2.2 Adult hospital patients who sometimes or never had good communication with nurses in the hospital, United States, 2009, by:</p><ul><li>Race.</li></ul><h3>National Data Source</h3><p>CMS, HCAHPS.</p><h3>National Denominator</h3><p>Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses.</p><h3>National Numerator</h3><p>Subset of the denominator who responded "sometimes" or "never" to any of three survey questions: "During this hospital stay, how often did nurses treat you with courtesy and respect?" "During this hospital stay, how often did nurses listen carefully to you?" and "During this hospital stay, how often did nurses explain things in a way you could understand?"</p><h3>State Table</h3><p>14_2_2.3 Adult hospital patients who sometimes or never had good communication with nurses in the hospital, by State, 2009</p><h3>State Data Source</h3><p>CMS, HCAHPS.</p><h3>State Denominator</h3><p>Same as National.</p><h3>State Numerator</h3><p>Same as National.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="wfdi" name="wfdi"></a> <h2>Diversity of the Pharmacist Workforce</h2> <a id="wfdimt" name="wfdimt"></a> <h3>Measure Title</h3><p>Racial and ethnic compositions of pharmacists and total U.S. population.</p><h3>Measure Source</h3><p>U.S. Census Bureau (CENSUS), American Community Survey (ACS).</p><h3>National Table</h3><p>14_3_1.2 Pharmacist distribution rate per 100,000 population, by State, 2006-2008.</p><h3>National Data Source</h3><p>CENSUS, ACS.</p><h3>National Denominator</h3><p>U.S. civilian population.</p><h3>National Numerator</h3><p>People in the United States who report their occupation to be pharmacist.</p><h3>State Table</h3><p>14_3_1.2 Pharmacist distribution rate per 100,000 population, by State, 2006-2008</p><h3>State Data Source</h3><p>CENSUS, ACS.</p><h3>State Denominator</h3><p>Same as National.</p><h3>State Numerator</h3><p>Same as National.</p><p class="size2"><a href="#ptcenter">Top of Page</a></p><hr /> <a id="carecoord" name="carecoord"></a> <h2>Care Coordination</h2> <a id="carecoordmt1" name="carecoordmt1"></a> <h3>Measure Title</h3><p>Hospital patients with heart failure discharged home with written instructions or educational material.</p><h3>Measure Source</h3><p>Centers for Medicare & Medicaid Services (CMS), Medicare Quality Improvement Organization (QIO) Program.</p><h3>National Table</h3><p>14_4_3.1 Hospital patients with heart failure who were given complete written discharge instructions, United States, 2005-2008</p><h3>National Data Source</h3><p>CMS, QIO Program.</p><h3>National Denominator</h3><p>Heart failure patients age 18 and over discharged to home or home care.</p><h3>National Numerator</h3><p>Subset of denominator with documentation that they or their caregivers were given written discharge instructions or other educational material addressing all of the following: activity level, diet, discharge medications, followup appointment, weight monitoring, and information on what to do if symptoms worsen.</p><h3>State Table</h3><p>14_4_3.2 Hospital patients with heart failure who were given complete written discharge instructions, by State, 2005-2008</p><h3>State Data Source</h3><p>CMS, QIO Program.</p><h3>State Denominator</h3><p>Same as National.</p><h3>State Numerator</h3><p>Same as National.</p><p class="size2"><a href="#ptcenter">Top of Page</a><br /><a href="/research/findings/nhqrdr/nhqrdr10/index.html">Return to Measure Specifications</a></p></div>
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<div class="current-as-of">Page last reviewed October 2014</div>
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<span>Internet Citation: Patient Centeredness: 2010 National Healthcare Quality and Disparities Reports.
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October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/research/findings/nhqrdr/nhqrdr10/measurespec/patient_centeredness.html</span>
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