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<h1>Patient Centeredness</h1>
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<h3>2008 National Healthcare Quality and Disparities Reports</h3>
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<div class="page-description"><span>The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.</span></div>
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<div id="patient_centeredness"><p><a href="#expcar1"><strong>Patient Experience of Care</strong></a><br /><a href="#expcarmt1">Composite measure: Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they had to say, and spent enough time with them</a><br /><a href="#expcarmt2">Composite measure: Children who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them</a><br /><a href="#expcarmt3">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully to them</a><br /><a href="#expcarmt4">Children who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully</a><br /><a href="#expcarmt5">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers explained things in a way they could understand</a><br /><a href="#expcarmt6">Children who had a doctor's office or clinic visit in the last 12 months whose health providers explained things clearly</a><br /><a href="#expcarmt7">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers showed respect for what they had to say</a><br /><a href="#expcarmt8">Children who had a doctor's office or clinic visit in the last 12 months whose health providers showed respect for what they or their parents had to say</a><br /><a href="#expcarmt9">Adults who had a doctor's office or clinic visit in the last 12 months whose health providers spent enough time with them</a><br /><a href="#expcarmt10">Children who had a doctor's office or clinic visit in the last 12 months whose health providers spent enough time with them</a><br /><a href="#expcarmt11">Rating of health care by adults who had a doctor's office or clinic visit in the last 12 months</a><br /><a href="#expcarmt12">Rating of health care for children who had a doctor's office or clinic visit in the last 12 months</a><br /><br /><a href="#hosc1"><strong>Hospital Communication</strong></a><br /><a href="#hoscmt1">Adult hospital patients who sometimes or never had good communication with doctors in the hospital</a><br /><a href="#hoscmt2">Adult hospital patients who sometimes or never had good communication with nurses in the hospital</a><br /><a href="#hoscmt3">Adult hospital patients who sometimes or never had good communication about medications they received in the hospital</a><br /><a href="#hoscmt4">Adult hospital patients who did not receive good communication about discharge information</a><br /><br /><a href="#wfdi"><strong>Workforce Diversity</strong></a><br /><a href="#wfdimt">Racial and ethnic composition of nurse professionals and total U.S. population</a><br /> </p><hr /><div id="expcar1"><h2>Patient Experience of Care</h2><div id="expcarmt1"><h3>Measure Title</h3><p>Composite measure: Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they had to say, and spent enough time with them.</p></div><div id="expcarms1"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Consumer Assessment of Healthcare Providers and Systems (CAHPS<sup>®</sup>).</p><p>AHRQ, Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt1"><h3>National Tables</h3><p>12_1_1.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2005.</p><p>12_1_1.2 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2002.</p><p>12_1_1.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_1.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers usually listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_1.5 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul></div><div id="expcarnds1"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden1"><h3>National Denominator</h3><p>Adults age 18 and over who visited a doctor's office or clinic to get health care in the last 12 months with valid, nonmissing answer to all 4 questions that make up the composite measure.</p></div><div id="expcarnnum1"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their answer to the four questions: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst1"><h3>State Tables</h3><p>12_1_1.6 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicaid, by State, 2007.</p><p>12_1_1.7 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare managed care, by State, 2007.</p><p>12_1_1.8 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare fee for service, by State, 2007.</p></div><div id="expcarsds1"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden1"><h3>State Denominator</h3><p>Adults with Medicaid benefits who visited a doctor's office or clinic in the last 6 months.</p><p>Adults with Medicare benefits who visited a doctor's office or clinic in the last 12 months.</p></div><div id="expcarsnum1"><h3>State Numerator</h3><p>Subset of the denominator who answered “Always” to the four questions.</p></div><div id="expcarc1"><h3>Comments</h3><p>See entries for each of the four components of the composite measure for further details about the individual survey questions.</p><p>This measure and its tables are also presented in other relevant sections of the National Healthcare Disparities Report.</p><p>Percent estimates are weighted; percent weights are adjusted for nonresponse based on how many of the questions had a valid response.</p><p>Tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar2"><h2>Patient Experience of Care</h2><div id="expcarmt2"><h3>Measure Title</h3><p>Composite measure: Children who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them.</p></div><div id="expcarms2"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Consumer Assessment of Healthcare Providers and Systems (CAHPS<sup>®</sup>).</p><p>AHRQ, Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt2"><h3>National Tables</h3><p>12_1_2.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2005.</p><p>12_1_2.2 Children who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2002.</p><p>12_1_2.3 Children who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_2.4 Children who had a doctor's office or clinic visit in the last 12 months whose health providers usually listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_2.5 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul></div><div id="expcarnds2"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden2"><h3>National Denominator</h3><p>Children under age 18 who visited a doctor's office or clinic to get health care in the last 12 months with valid, nonmissing answer to all four questions that make up the composite measure.</p></div><div id="expcarnnum2"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their parents or guardians' answer to the four questions: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst2"><h3>State Tables</h3><p>12_1_2.6 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, Medicaid, by State, 2007.</p></div><div id="expcarsds2"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden2"><h3>State Denominator</h3><p>Children with Medicaid benefits who visited a doctor's office or clinic in the last 6 months.</p></div><div id="expcarsnum2"><h3>State Numerator</h3><p>Subset of the denominator whose parents or guardians answered “Always” to the four questions.</p></div><div id="expcarc2"><h3>Comments</h3><p>The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p><p>See entries for each of the four components of the composite measure for further details about the individual survey questions.</p><p>Percent estimates are weighted; percent weights are adjusted for nonresponse based on how many of the questions had a valid response.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar3"><h2>Patient Experience of Care</h2><div id="expcarmt3"><h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully to them.</p></div><div id="expcarms3"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt3"><h3>National Tables</h3><p>12_1_3.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully to them, United States, 2005.</p><p>12_1_3.2 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully to them, United States, 2002.</p><p>12_1_3.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_3.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers usually listened carefully to them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_3.5 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul></div><div id="expcarnds3"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden3"><h3>National Denominator</h3><p>Adults who visited a doctor's office or clinic to get health care in the last 12 months and answered the question, “In the last 12 months how often did doctors or other health providers listen carefully to you?” Nonresponses and “Don't know” responses were excluded.</p></div><div id="expcarnnum3"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their answer to the above question: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst3"><h3>State Tables</h3><p>12_1_3.6 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully to them, Medicaid, by State, 2007.</p><p>12_1_3.7 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them, Medicare managed care, by State, 2007.</p><p>12_1_3.8 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them, Medicare fee for service, by State, 2007.</p></div><div id="expcarsds3"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden3"><h3>State Denominator</h3><p>Adults who visited a doctor's office or clinic to get health care in the last 6 months for Medicaid.</p><p>Adults who visited a doctor's office or clinic to get health care in the last 12 months for Medicare managed care and Medicare fee for service.</p></div><div id="expcarsnum3"><h3>State Numerator</h3><p>Subset of the denominator population who responded “Always” to the question, “In the last 6 months, how often did doctors or other health providers listen carefully to you?” for Medicaid.</p><p>Subset of the denominator population who responded “Always” to the question, “In the last 12 months, how often did doctors or other health providers listen carefully to you?” for Medicare managed care and Medicare fee for service.</p></div><div id="expcarc3"><h3>Comments</h3><p>National tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar4"><h2>Patient Experience of Care</h2><div id="expcarmt4"><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully.</p></div><div id="expcarms4"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt4"><h3>National Tables</h3><p>12_1_4.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, United States, 2005.</p><p>12_1_4.2 Children who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, United States, 2002.</p><p>12_1_4.3 Children who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_4.4 Children who had a doctor's office or clinic visit in the last 12 months whose health providers usually listened carefully, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_4.5 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul></div><div id="expcarnds4"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden4"><h3>National Denominator</h3><p>Children under age 18 who visited a doctor's office or clinic to get health care in the last 12 months with a valid answer to the question, “In the last 12 months how often did doctors or other health providers listen carefully to you?” Nonresponses and “Don't know” responses were excluded.</p></div><div id="expcarnnum4"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their parents or guardians' answer to the above question: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst4"><h3>State Tables</h3><p>12_1_4.6 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, Medicaid, by State, 2007.</p></div><div id="expcarsds4"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden4"><h3>State Denominator</h3><p>Children with Medicaid benefits who visited a doctor's office or clinic in the last 6 months.</p></div><div id="expcarsnum4"><h3>State Numerator</h3><p>Subset of the denominator population with their parents or guardians' response of “Always” to the question, “In the last 6 months, how often did doctors or other health providers listen carefully to you?”</p></div><div id="expcarc4"><h3>Comments</h3><p>The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar5"><h2>Patient Experience of Care</h2><div id="expcarmt5"><h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers explained things in a way they could understand.</p></div><div id="expcarms5"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt5"><h3>National Tables</h3><p>12_1_5.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers explained things in a way they could understand, United States, 2005.</p><p>12_1_5.2 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers explained things in a way they could understand, United States, 2002.</p><p>12_1_5.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_5.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers usually explained things in a way they could understand, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_5.5 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things in a way they could understand, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul></div><div id="expcarnds5"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden5"><h3>National Denominator</h3><p>Adults age 18 and over who visited a doctor's office or clinic to get health care in the last 12 months and answered the question, “In the last 12 months how often did doctors or other health providers explain things in a way you could understand?” Nonresponses and “Don't know” responses were excluded.</p></div><div id="expcarnnum5"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their answer to the above question: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst5"><h3>State Tables</h3><p>12_1_5.6 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things in a way they could understand, Medicaid, by State, 2007.</p><p>12_1_5.7 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand, Medicare managed care, by State, 2007.</p><p>12_1_5.8 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand, Medicare fee for service, by State, 2007.</p></div><div id="expcarsds5"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden5"><h3>State Denominator</h3><p>Number of adults visiting a doctor's office or clinic in the last 6 months for Medicaid.</p><p>Number of adults visiting a doctor's office or clinic in the last 12 months for Medicare managed care and Medicare fee for service.</p></div><div id="expcarsnum5"><h3>State Numerator</h3><p>Subset of the denominator population who answered “Always” to the question, “In the last 6 months, how often did doctors or other health providers explain things in a way you could understand?” for Medicaid.</p><p>Subset of the denominator population who answered “Always” to the question, “In the last 12 months, how often did doctors or other health providers explain things in a way you could understand?” for Medicare managed care and Medicare fee for service.</p></div><div id="expcarc5"><h3>Comments</h3><p>National tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar6"><h2>Patient Experience of Care</h2><div id="expcarmt6"><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers explained things clearly.</p></div><div id="expcarms6"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt6"><h3>National Tables</h3><p>12_1_6.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers explained things clearly, United States, 2005.</p><p>12_1_6.2 Children who had a doctor's office or clinic visit in the last 12 months whose health providers explained things clearly, United States, 2002.</p><p>12_1_6.3 Children who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things clearly, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_6.4 Children who had a doctor's office or clinic visit in the last 12 months whose health providers usually explained things clearly, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_6.5 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul></div><div id="expcarnds6"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden6"><h3>National Denominator</h3><p>Children under age 18 who had a doctor's office or clinic visit in the last 12 months with a valid answer to the question, “In the last 12 months how often did [the person's] doctors or other health providers explain things in a way you could understand?” Nonresponses and “Don't know” responses were excluded.</p></div><div id="expcarnnum6"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their parents or guardians' answer to the above question: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst6"><h3>State Tables</h3><p>12_1_6.6 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly to their parents, Medicaid, by State, 2007.</p><p>12_1_6.7 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly to them (children), Medicaid, by State, 2007.</p></div><div id="expcarsds6"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden6"><h3>State Denominator</h3><p>Children with Medicaid benefits who visited a doctor's office or clinic in the last 6 months.</p></div><div id="expcarsnum6"><h3>State Numerator</h3><p>Subset of the denominator population with their parents or guardians' response of “Always” to the question, “In the last 6 months, how often did doctors or other health providers explain things in a way you could understand?”</p></div><div id="expcarc6"><h3>Comments</h3><p>The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar7"><h2>Patient Experience of Care</h2><div id="expcarmt7"><h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers showed respect for what they had to say.</p></div><div id="expcarms7"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt7"><h3>National Tables</h3><p>12_1_7.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers showed respect for what they had to say, United States, 2005.</p><p>12_1_7.2 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers showed respect for what they had to say, United States, 2002.</p><p>12_1_7.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_7.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers usually showed respect for what they had to say, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_7.5 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul></div><div id="expcarnds7"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden7"><h3>National Denominator</h3><p>Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months and answered the question, “In the last 12 months how often did doctors or other health providers show respect for what you had to say?” Nonresponses and “Don't know” responses were excluded.</p></div><div id="expcarnnum7"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their answer to the above question: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst7"><h3>State Tables</h3><p>12_1_7.6 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they had to say, Medicaid, by State, 2007.</p><p>12_1_7.7 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say, Medicare managed care, by State, 2007.</p><p>12_1_7.8 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say, Medicare fee for service, by State, 2007.</p></div><div id="expcarsds7"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden7"><h3>State Denominator</h3><p>Number of adults who visited a doctor's office or clinic in the last 6 months for Medicaid.</p><p>Number of adults who visited a doctor's office or clinic in the last 12 months for Medicare managed care and Medicare fee for service.</p></div><div id="expcarsnum7"><h3>State Numerator</h3><p>Subset of the denominator population with the response “Always” to the question, “In the last 6 months, how often did doctors or other health providers show respect for what you had to say?” for Medicaid.</p><p>Subset of the denominator population with the response “Always” to the question, “In the last 12 months, how often did doctors or other health providers show respect for what you had to say?” for Medicare managed care and Medicare fee for service.</p></div><div id="expcarc7"><h3>Comments</h3><p>National tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar8"><h2>Patient Experience of Care</h2><div id="expcarmt8"><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers showed respect for what they or their parents had to say.</p></div><div id="expcarms8"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt8"><h3>National Tables</h3><p>12_1_8.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers showed respect for what they or their parents had to say, United States, 2005.</p><p>12_1_8.2 Children who had a doctor's office or clinic visit in the last 12 months whose health providers showed respect for what they or their parents had to say, United States, 2002.</p><p>12_1_8.3 Children who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they or their parents had to say, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_8.4 Children who had a doctor's office or clinic visit in the last 12 months whose health providers usually showed respect for what they or their parents had to say, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_8.5 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul></div><div id="expcarnds8"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden8"><h3>National Denominator</h3><p>Children under age 18 who had a doctor's office or clinic visit in the last 12 months and with a valid answer to the question, “In the last 12 months how often did doctors or other health providers show respect for what you had to say?” Nonresponses and “Don't know” responses were excluded.</p></div><div id="expcarnnum8"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their parents or guardians' answer to the above question: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst8"><h3>State Tables</h3><p>12_1_8.6 Children who had a doctor's office or clinic visit in the last 6 months whose health providers showed respect for what they or their parents had to say, Medicaid, by State, 2007.</p></div><div id="expcarsds8"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden8"><h3>State Denominator</h3><p>Children with Medicaid benefits who visited a doctor's office or clinic in the last 6 months.</p></div><div id="expcarsnum8"><h3>State Numerator</h3><p>Subset of the denominator population with their parents or guardians' response of “Always” to the question, “In the last 6 months, how often did doctors or other health providers show respect for what you had to say?”</p></div><div id="expcarc8"><h3>Comments</h3><p>The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar9"><h2>Patient Experience of Care</h2><div id="expcarmt9"><h3>Measure Title</h3><p>Adults who had a doctor's office or clinic visit in the last 12 months whose health providers spent enough time with them.</p></div><div id="expcarms9"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt9"><h3>National Tables</h3><p>12_1_9.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers spent enough time with them, United States, 2005.</p><p>12_1_9.2 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers spent enough time with them, United States, 2002.</p><p>12_1_9.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_9.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers usually spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_9.5 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul></div><div id="expcarnds9"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden9"><h3>National Denominator</h3><p>Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months and answered the question “In the last 12 months how often did doctors or other health providers spend enough time with you?” Nonresponses and “Don't know” responses were excluded.</p></div><div id="expcarnnum9"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their answer to the above question: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst9"><h3>State Tables</h3><p>12_1_9.6 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers spent enough time with them, Medicaid, by State, 2007.</p><p>12_1_9.7 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them, Medicare managed care, by State, 2007.</p><p>12_1_9.8 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them, Medicare fee for service, by State, 2007.</p></div><div id="expcarsds9"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden9"><h3>State Denominator</h3><p>Number of adults who visited a doctor's office or clinic in the last 6 months for Medicaid.</p><p>Number of adults who visited a doctor's office or clinic in the last 12 months for Medicare managed care and Medicare fee for service.</p></div><div id="expcarsnum9"><h3>State Numerator</h3><p>Subset of the denominator population who responded “Always” to the question, “In the last 6 months, how often did doctors or other health providers spend enough time with you?” for Medicaid.</p><p>Subset of the denominator population who responded “Always” to the question, “In the last 12 months, how often did doctors or other health providers spend enough time with you?” for Medicare managed care and Medicare fee for service.</p></div><div id="expcarc9"><h3>Comments</h3><p>National tables report data from the MEPS Self-Administered Questionnaire SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar10"><h2>Patient Experience of Care</h2><div id="expcarmt10"><h3>Measure Title</h3><p>Children who had a doctor's office or clinic visit in the last 12 months whose health providers spent enough time with them.</p></div><div id="expcarms10"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt10"><h3>National Tables</h3><p>12_1_10.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers spent enough time with them, United States, 2005.</p><p>12_1_10.2 Children who had a doctor's office or clinic visit in the last 12 months whose health providers spent enough time with them, United States, 2002.</p><p>12_1_10.3 Children who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_10.4 Children who had a doctor's office or clinic visit in the last 12 months whose health providers usually spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_10.5 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul></div><div id="expcarnds10"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden10"><h3>National Denominator</h3><p>Children under age 18 who visited a doctor's office or clinic to get health care in the last 12 months and with a valid answer to the question, “In the last 12 months how often did doctors or other health providers spend enough time with you?”</p></div><div id="expcarnnum10"><h3>National Numerator</h3><p>Subset of the denominator population in three categories according to their parents or guardians' answer to the above question: “Always,” “Usually,” “Sometimes,” or “Never.”</p></div><div id="expcarst10"><h3>State Tables</h3><p>12_1_10.6 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them and their parents, Medicaid, by State, 2007.</p></div><div id="expcarsds10"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden10"><h3>State Denominator</h3><p>Children with Medicaid benefits who visited a doctor's office or clinic in the last 6 months.</p></div><div id="expcarsnum10"><h3>State Numerator</h3><p>Subset of the denominator population with their parents or guardians' response of “Always” to the question, “In the last 6 months, how often did doctors or other health providers spend enough time with you?”</p></div><div id="expcarc10"><h3>Comments</h3><p>The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar11"><h2>Patient Experience of Care</h2><div id="expcarmt11"><h3>Measure Title</h3><p>Rating of health care by adults who had a doctor's office or clinic visit in the last 12 months.</p></div><div id="expcarms11"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt11"><h3>National Tables</h3><p>12_1_11.1 Rating of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2005.</p><p>12_1_11.2 Rating of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2002.</p><p>12_1_11.3 Rating of 9-10 on a scale from 0 to 10 of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_11.4 Rating of 7-8 on a scale from 0 to 10 of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul><p>12_1_11.5 Rating of 0-6 on a scale from 0 to 10 of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li><li>Education.</li></ul></div><div id="expcarnds11"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden11"><h3>National Denominator</h3><p>Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months and answered the question, “We want to know your rating of all your health care in the last 12 months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible, and 10 is the best health care possible. How would you rate all your health care?” Nonresponses and “Don't know” responses were excluded.</p></div><div id="expcarnnum11"><h3>National Numerator</h3><p>Subset of the denominator population who rated their health care as <7, 7-8, or 9-10, depending on the table, on a scale from 0 to 10.</p></div><div id="expcarst11"><h3>State Tables</h3><p>12_1_11.6 Adults who had a doctor's office or clinic visit in the last 6 months who gave a best rating for health care they received, Medicaid, by State, 2007.</p><p>12_1_11.7 Adults who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received, Medicare managed care, by State, 2007.</p><p>12_1_11.8 Adults who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received, Medicare fee for service, by State, 2007.</p></div><div id="expcarsds11"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden11"><h3>State Denominator</h3><p>Number of adults who visited a doctor's office or clinic in the last 6 months for Medicaid.</p><p>Number of adults who visited a doctor's office or clinic in the last 12 months for Medicare managed care and Medicare fee for service.</p></div><div id="expcarsnum11"><h3>State Numerator</h3><p>Subset of the denominator population who rated their health care as 9 or 10 on a scale from 0 to 10.</p></div><div id="expcarc11"><h3>Comments</h3><p>National tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="expcar12"><h2>Patient Experience of Care</h2><div id="expcarmt12"><h3>Measure Title</h3><p>Rating of health care for children who had a doctor's office or clinic visit in the last 12 months.</p></div><div id="expcarms12"><h3>Measure Source</h3><p>Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).</p></div><div id="expcarnt12"><h3>National Tables</h3><p>12_1_12.1 Rating of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2005.</p><p>12_1_12.2 Rating of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2002.</p><p>12_1_12.3 Rating of 9-10 on a scale from 0 to 10 of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_12.4 Rating of 7-8 on a scale from 0 to 10 of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul><p>12_1_12.5 Rating of 0-6 on a scale from 0 to 10 of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2005, by:</p><ul type="disc"><li>Race.</li><li>Ethnicity.</li><li>Family income.</li></ul></div><div id="expcarnds12"><h3>National Data Source</h3><p>AHRQ, CFACT, MEPS.</p></div><div id="expcarnden12"><h3>National Denominator</h3><p>Children under age 18 who had a doctor's office or clinic visit in the last 12 months and with a valid answer to the question, “We want to know your rating of all your health care in the last 12 months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible and 10 is the best health care possible. How would you rate all your health care?”</p></div><div id="expcarnnum12"><h3>National Numerator</h3><p>Subset of the denominator population whose parents rated their health care as <7, 7-8, or 9-10, depending on the table, on a scale from 0 to 10.</p></div><div id="expcarst12"><h3>State Tables</h3><p>12_1_12.6 Children who had a doctor's office or clinic visit in the last 6 months whose parents gave a best rating for health care received, Medicaid, by State, 2007.</p></div><div id="expcarsds12"><h3>State Data Source</h3><p>AHRQ, Center for Quality Improvement and Patient Safety (CQuIPS), National CAHPS Benchmarking Database (NCBD).</p></div><div id="expcarsden12"><h3>State Denominator</h3><p>Children with Medicaid benefits who had a doctor's office or clinic visit in the last 6 months.</p></div><div id="expcarsnum12"><h3>State Numerator</h3><p>Subset of the denominator population whose parents rated their health care as 9 or 10 based on the question, “Using any number from 0 to 10 where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your health care in the last 6 months?”</p></div><div id="expcarc12"><h3>Comments</h3><p>The national table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="hosc1"><h2>Hospital Communication</h2><div id="hoscmt1"><h3>Measure Title</h3><p>Adult hospital patients who sometimes or never had good communication with doctors in the hospital.</p></div><div id="hoscms1"><h3>Measure Source</h3><p>Centers for Medicare & Medicaid Services in partnership with the Agency for Healthcare Research and Quality (CMS/AHRQ), Hospital Survey - Consumer Assessment of Healthcare Providers and Systems (H-CAHPS).</p></div><div id="hosct1"><h3>Table</h3><p>Data table will not be presented this year.</p></div><div id="hoscds1"><h3>Data Source</h3><p>CMS/AHRQ, HCAHPS.</p></div><div id="hoscden1"><h3>Denominator</h3><p>Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses.</p></div><div id="hoscnum1"><h3>Numerator</h3><p>Subset of the denominator who responded “Sometimes” or “Never” to any of three survey questions: “During this hospital stay, how often did doctors treat you with courtesy and respect?” “During this hospital stay, how often did doctors listen carefully to you?” and “During this hospital stay, how often did doctors explain things in a way you could understand?”</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="hosc2"><h2>Hospital Communication</h2><div id="hoscmt2"><h3>Measure Title</h3><p>Adult hospital patients who sometimes or never had good communication with nurses in the hospital.</p></div><div id="hoscms2"><h3>Measure Source</h3><p>Centers for Medicare & Medicaid Services in partnership with the Agency for Healthcare Research and Quality (CMS/AHRQ), Hospital Survey - Consumer Assessment of Healthcare Providers and Systems (H-CAHPS).</p></div><div id="hosct2"><h3>Table</h3><p>Data table will not be presented this year.</p></div><div id="hoscds2"><h3>Data Source</h3><p>CMS/AHRQ, H-CAHPS.</p></div><div id="hoscden2"><h3>Denominator</h3><p>Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses.</p></div><div id="hoscnum2"><h3>Numerator</h3><p>Subset of the denominator who responded “Sometimes” or “Never” to any of three survey questions: “During this hospital stay, how often did nurses treat you with courtesy and respect?” “During this hospital stay, how often did nurses listen carefully to you?” and “During this hospital stay, how often did nurses explain things in a way you could understand?”</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="hosc3"><h2>Hospital Communication</h2><div id="hoscmt3"><h3>Measure Title</h3><p>Adult hospital patients who sometimes or never had good communication about medications they received in the hospital.</p></div><div id="hoscms3"><h3>Measure Source</h3><p>Centers for Medicare & Medicaid Services in partnership with the Agency for Healthcare Research and Quality (CMS/AHRQ), Hospital Survey - Consumer Assessment of Healthcare Providers and Systems (H-CAHPS).</p></div><div id="hosct3"><h3>Table</h3><p>Data table will not be presented this year.</p></div><div id="hoscds3"><h3>Data Source</h3><p>CMS/AHRQ, HCAHPS.</p></div><div id="hoscden3"><h3>Denominator</h3><p>Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses and who responded “Yes” to the question, “During this hospital stay, were you given any medicine that you had not taken before?”</p></div><div id="hoscnum3"><h3>Numerator</h3><p>Subset of the denominator who responded “Sometimes” or “Never” to either of two survey questions: “Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?” and “Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?”</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="hosc4"><h2>Hospital Communication</h2><div id="hoscmt4"><h3>Measure Title</h3><p>Adult hospital patients who did not receive good communication about discharge information.</p></div><div id="hoscms4"><h3>Measure Source</h3><p>Centers for Medicare & Medicaid Services in partnership with the Agency for Healthcare Research and Quality (CMS/AHRQ), Hospital Survey - Consumer Assessment of Healthcare Providers and Systems (H-CAHPS).</p></div><div id="hosct4"><h3>Table</h3><p>Data table will not be presented this year.</p></div><div id="hoscds4"><h3>Data Source</h3><p>CMS/AHRQ, HCAHPS.</p></div><div id="hoscden4"><h3>Denominator</h3><p>Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses and who responded to the questions, “During this hospital stay, did doctors, nurses, or other hospital staff talk with you about whether you would have the help you needed when you left the hospital?” and “During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?”</p></div><div id="hoscnum4"><h3>Numerator</h3><p>Subset of the denominator who answered “No” to either question.</p></div></div><p class="size2"><a href="#patient_centeredness">Top of Page</a></p><hr /><div id="wfdi"><h2>Workforce Diversity</h2><div id="wfdimt"><h3>Measure Title</h3><p>Racial and ethnic composition of nurse professionals and total U.S. population.</p></div><div id="wfdims"><h3>Measure Source</h3><p>Center for Studying Health System Change (HSC), Community Tracking Study (CTS).</p></div><div id="wfdit"><h3>Table</h3><p>12_3_1.1 Racial and ethnic composition of nurse professionals and total U.S. population, United States, 2006</p></div><div id="wfdids"><h3>Data Source</h3><p>U.S. Census Bureau, American Community Survey (ACS).</p></div><div id="wfdiden"><h3>Denominator</h3><p>People in the United States who report their occupation to be a registered nurse.</p><p>People in the United States who report their occupation to be a licensed practical nurse (LPN) or a licensed vocational nurse (LVN).</p></div><div id="wfdinum"><h3>Numerator</h3><p>Registered nurses who identify as race/ethnicity group.</p><p>LPN/LVN who identify as race/ethnicity group.</p><p class="size2"><a href="/research/findings/nhqrdr/nhqrdr08/measurespec/index.html">Return to Measure Specifications</a></p></div></div></div></div>
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<div class="current-as-of">Page last reviewed September 2009</div>
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<div class="citation">
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<span>Internet Citation: Patient Centeredness: 2008 National Healthcare Quality and Disparities Reports.
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September 2009. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/research/findings/nhqrdr/nhqrdr08/measurespec/patient_centeredness.html</span>
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