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<title>Adapting Community Call Centers for Crisis Support: A Model for Home-Based Care and Monitoring. Appendix 4 Figures (Text Description)</title>
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<p><strong>You Are Here:</strong> <span class="crumb_link"><a href="/" class="crumb_link">AHRQ Archive Home</a> &gt; <a href="/prep/" class="crumb_link">Public Health Preparedness Archive</a> &gt; <a href="." class="crumb_link">Adapting Community Call Centers for Crisis Support</a> </span></p>
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<td height="30px"><h2><span class="title">Adapting Community Call Centers for Crisis Support</span></h2></td>
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<td><div id="centerContent"><p><strong>Public Health Emergency Preparedness</strong></p> <div class="headnote">
<p>This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.</p>
<!-- <p>Now this resource is supported by the <a href="http://emergency.cdc.gov/">Centers for Disease Control and Prevention</a> (CDC).</p> -->
<p>This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: <a href="https://info.ahrq.gov/">https://info.ahrq.gov</a>. Let us know the nature of the problem, the Web address of what you want, and your contact information. </p>
<p>Please go to <a href="https://www.ahrq.gov/">www.ahrq.gov</a> for current information.</p></div>
<h3>Figure 1. Project Methodology Phases (Text Description)</h3>
<p>Figure 1 is titled "Project Methodology Phases." It presents a series of five labeled boxes arranged horizontally across the page. Left to right they read: "Planning," "Analysis," "Design, "Implementation," "Evaluation."</p>
<p class="size2"><a href="callapp4.htm#Introduction">Return to Document</a></p>
<a id="Fig1-1" name="Fig1-1"></a><h3>Figure 1-1. Planning Phase (Text Description)</h3>
<p>A diagram containing five labeled boxes arranged horizontally across the page describes the "Planning Phase." The first box labeled "Planning" has a drop down list with six bullets: "Identify business goals and objectives," "Establish selection or steering committee," "Establish project team," "Define roles and responsibilities," "Conduct a feasibility study," "Determine resources needed."</p>
<p class="size2"><a href="callapp4.htm#IRTPlan">Return to Document</a></p>
<a id="Fig1-2" name="Fig1-2"></a><h3>Figure 1-2. Analysis Phase (Text Description)</h3>
<p>A diagram containing five labeled boxes arranged horizontally across the page describes the "Analysis Phase." The box labeled "Analysis" has a drop down list with four bullets. Bullet number 1 is "Answer technology/system questions," which has a drop down list of four sub-bullets: "Who will use it?" "What will it do?" "Where will it be used?" "When will it be used?" The remaining three bullets are: "Focus analysis on user needs," "Assess current systems improvement opportunities, and needed new system functions," "Determine functional specifications."</p>
<p class="size2"><a href="callapp4.htm#IRTAnalysis">Return to Document</a></p>
<a id="Fig1-3" name="Fig1-3"></a><h3>Figure 1-3. Design Phase (Text Description)</h3>
<p>A diagram containing five labeled boxes arranged horizontally across the page describes the "Design Phase." The box labeled "Design" has a drop down list of four bullets: "Determine technology/system software and hardware specifications," "Determine user interfaces," "Determine forms and reports," "Determine needed applications, programs, databases, and files," "Use existing product or design new product."</p>
<p class="size2"><a href="callapp4.htm#IRTDesign">Return to Document</a></p>
<a id="Fig1-4" name="Fig1-4"></a><h3>Figure 1.4. Implementation Phase (Text Description)</h3>
<p>A diagram contains five labeled boxes arranged horizontally across the page describes the "Implementation Phase." The box labeled "Implementation" has a drop down list of six bullets: "Build or purchase technology/system," "Test solution," "Train staff and users," "Develop migration plan which includes a conversion plan and change management plan," "Develop success measures," "Go live."</p>
<p class="size2"><a href="callapp4.htm#IRTImplement">Return to Document</a></p>
<a id="Fig1-5" name="Fig1-5"></a><h3>Figure 1-5. Evaluation Phase (Text Description)</h3>
<p>A diagram containing five labeled boxes arranged horizontally across the page describes the "Evaluation Phase." The box labeled "Evaluation" has a drop down list of three bullets: "Describe and assess performance," "Review and discuss results," "Make required improvements."</p>
<p class="size2"><a href="callapp4.htm#IRTEvaluation">Return to Document</a></p>
<p>&nbsp;</p>
<div class="footnote">
<p> The information on this page is archived and provided for reference purposes only.</p></div>
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